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Technical support engineer jobs in Pocatello, ID

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  • BioLife Plasma Center Technician

    Biolife Plasma Services 4.0company rating

    Technical support engineer job in Ammon, ID

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - ID - Ammon U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - ID - AmmonWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No
    $16 hourly Auto-Apply 1d ago
  • IT Support Specialist

    Adams Communications Co 2.8company rating

    Technical support engineer job in Pocatello, ID

    id="is Pasted"> Under the supervision and direction of the IT Director, the Applied Business Software Specialist is responsible for assisting with maintaining daily operations of various custom business systems. Essential Duties and Responsibilities · Provides Tier 1 and Tier 2 desktop business software support for users onsite and remote. · Performs IT service provisioning (i.e. add/delete users, change of access, password resets, mailbox management). · Works with other departments and vendors on IT related projects. · Assists in the customization and adaptation of existing programs to meet users' requirements. · Completes other relevant duties as assigned. Qualifications · IT certification or IT degree or Associate's degree in Computer Science/Information Technology. · 1 - 3 years of proven working experience in the IT industry. · Strong communication skills and customer service orientation. · Problem solving and root‐cause determination skills. · Ability to work in a fast‐paced environment and manage numerous projects in a time‐sensitive manner. · Working knowledge of Windows XP/7/8/10, Macintosh iOS, Android, Mozilla Thunderbird, and Microsoft Office. · Working knowledge of Microsoft server administration, including but not limited to: Active Directory, File/Print, SQL, Windows 2003/2008/2012/2016/2019. · Must have a valid drivers' license. · Must participate in a rotating on‐call schedule for after‐hours support of business processes. Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand/sit; talk/hear/listen. The employee is frequently required to walk; sit; use hands, arms, or legs to handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described are representative of those an employee encounter while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions; outside weather conditions. The noise level in the work environment is usually mild to moderate.
    $28k-56k yearly est. Auto-Apply 48d ago
  • Flexible Support Professional

    Bonneville Joint School District No. 93

    Technical support engineer job in Idaho Falls, ID

    Support Staff/HQ Para Date Available: 2025-2026 School Year Additional Information: Show/Hide All paraprofessionals must have a high school diploma or equivalent AND (a) completed 32 or more credits at an institution of higher education (verified by college transcript); OR (b) received a passing score on the ETS Paraprofessional Assessment (460 or higher) prior to beginning employment. This position requires a Bachelor's Degree in Education, Behavioral Science, or other Human Services Degree and required certification beyond a Bachelor's Degree. This position is full-time (8 hours per day) with benefits offered. For salary information, please see Related Services Salary Schedules. (Column Q) Attachment(s): * Flexible Support Professional.docx
    $27k-46k yearly est. 31d ago
  • On-Site Customer Tech Support

    Pacific Office Automation 4.7company rating

    Technical support engineer job in Pocatello, ID

    Job Description Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to 30+ branches located in ten western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you'll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking a On-Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah. If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too. Essential Job Duties Use software to remotely access client computers to remotely troubleshoot and diagnose our customer's network connectivity with multi-functional devices such as copiers and scanners. Communicate with customers via phone, email, etc. to gather information for troubleshooting. Work closely with sales representatives, customers, and field technicians to resolve network related problems. Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success. Qualifications 0-2 Years of experience working with TCP-IP Networking Some computer knowledge mixed with a willingness and capability to learn. Natural problem-solving ability combined with a passion for fantastic customer service. Excellent written and oral communication skills. Ability to work in a fast-paced environment. Preferred, but not required Qualifications: Associates degree preferred Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred. Network+ or A+ Certifications a plus. Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred. Benefits Advancement and growth into leadership roles. Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc. Team-player environment. Medical/Dental/Vision/Life insurance plans. Matched 401k. PTO, Vacation, Sick Leave. FSA/HSA programs. Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger. #LI-Onsite
    $38k-50k yearly est. 30d ago
  • IT Customer Support / Field Service Technician

    Allegheny Science & Technology 3.9company rating

    Technical support engineer job in Idaho Falls, ID

    Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule. Duties and Responsibilities: Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps. Utilization of problem management database and help desk systems. Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID. Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment. Ensure proper setup with the latest standards for all desktop and laptop systems. Image systems, address vulnerabilities, and office setup. Assist in the distribution of security patches and ensure proper and timely installation. Required Qualifications: Minimum of three (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of two (1) years of related experience. Must have at least a High School Diploma. Strong communication skills, both written and verbal. Must have technical experience with Microsoft Office products. Experience troubleshooting hardware related issues. Must maintain a high level of customer service relationship standards Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time. Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge. Desired Qualifications: Active A+ certification. Prior experience supporting government type operations office's computing environment in a Help Desk capacity. Ability to obtain a DOE L or Q Security clearance. Other Qualifications: US Citizenship is required. Multiple factors contribute to determining the final pay for a position. These include, but are not limited to, relevant work experience, skills, certifications, and competencies that align with the specific role, geographic location, educational background, and contract provisions related to labor categories specific to the position. We are committed to offering a competitive compensation package that reflects the value and expertise that each candidate brings to our team. The pay range for this position based on full-time employment is $55,000 - $65,000.
    $55k-65k yearly Auto-Apply 9d ago
  • IT Systems Administrator

    Country Supplier

    Technical support engineer job in Idaho Falls, ID

    Primary Purpose We're looking for a proactive and technically skilled Systems/Server Administrator to support and maintain our server infrastructure, operating systems, and enterprise applications. This role can be scaled from entry-level (Tier 1) to strategic leadership (Lead), depending on experience and organizational needs. You'll play a key role in ensuring system reliability, performance, and security across our IT environment. The Systems Admin III role is a technical leadership role working in the IT Infrastructure team, having advanced experience and education in managing different on-premises and cloud-based systems infrastructures. They are responsible for implementing and maintaining Business Continuity and Disaster Recovery preparations, as well as hardware lifecycle schedules for all server and storage systems in the company. Maintaining Active Directory and Group Policy standards and structures on premises and in Azure cloud is also critical to success in this role, along with documenting standards and procedures for the operations teams to follow to ensure consistent, secure, and stable success. A Systems Admin III is integral to data security, stability and integrity. Being capable of identifying and resolving root cause issues, as well as providing analysis of incidents and methods to mitigate that weakness is required strengths for the position. The candidate will collaborate with other members of the Development and Operations teams to implement projects and changes and support the overall business goals. A qualified candidate will be proactive in identifying organizational needs both in the present as well as future needs and can develop and leading projects to meet those needs. Essential Duties and Responsibilities · Tier I o Monitor system health and respond to basic alerts o Perform routine maintenance tasks (patching, backups) o Assist with user account provisioning and access control o Document procedures and escalating complex issues o Be primary escalation point for IT Operations on server infrastructure issues · Tier II o Configure and maintain Windows/Linux servers o Manage Active Directory, DNS, DHCP, and file systems o Support virtualization platforms (VMware, Hyper-V, HP VME) o Troubleshoot performance issues and apply fixes o Support cloud and hosted environments such as Azure, AWS, GCP o Maintain Microsoft 365 environment. · Tier III o Design and implement server infrastructure solutions o Lead system upgrades, migrations, and integrations o Manage enterprise applications (Exchange, SQL Server, etc.) o Implement and monitor security protocols and compliance o Design and develop Azure and on-premises virtual and physical resources to support business needs. o Configure, manage, and secure storage systems (Qumulo, HPE, Alletra). o Provide support for IT Operations team for any tasks and work beyond their ability or access o Coordinate with other IT Infrastructure and Operations teams o Build KB articles and SOP for standardized support and escalation processes · Lead o Oversee infrastructure strategy and roadmap o Mentor junior admins and manage team performance o Coordinate cross-departmental IT initiatives o Develop disaster recovery and business continuity plans o Identify, present, organize and complete projects o Identify and present technology solutions to support business operations now and in the future. o Maintain and develop policies and procedures to support systems and business operations. Other Duties and Responsibilities · Other duties assigned as needed. Required Qualifications · All Tiers o Understanding of network protocols, firewalls, VPNs o Familiarity with DHCP, DNS, Group Policy o Effective communication skills. o Strong documentation skills. o Initiative-taking and independent time management. · Tier I o Associate's degree in IT, Systems Administration or related field § Experience can be used in place of education o 0-2 years' experience in systems administration o Basic knowledge of Windows/Linux OS o Familiarity with ticketing systems and IT documentation · Tier II o Bachelor's Degree in IT, Systems Administration or related field § Experience can be used in place of education o 2-4 years' experience o Hands-on experience with server configuration and maintenance o Working knowledge of virtualization and storage systems · Tier III o Bachelor's Degree in IT, Systems Administration or related field § Experience can be used in place of education o 4-7 years' experience o Strong understanding of enterprise systems and security o Experience with scripting (PowerShell, Bash) and automation o Exposure to DevOps tools and the CI/CD pipeline · Lead o 7+ years' experience o Proven leadership in systems architecture and team management o Certifications: MCSE, RHCE, VMware VCP, or equivalent preferred o Understanding of ITIL practices Preferred Qualifications · Tier I o CompTIA Network+ o CompTIA Server+ · Tier II o AZ-900 o CompTIA Security+ o CompTIA Cloud+ · Tier III o AZ-104 o AZ-800 · Lead o CAPM o ITIL V4 Foundation
    $68k-98k yearly est. 60d+ ago
  • Scientific and Technical Information Specialist

    INL

    Technical support engineer job in Idaho Falls, ID

    Idaho National Laboratory is hiring a Scientific and Technical Information Specialist to work on our team. Our team works a 9x80 schedule located out of our Idaho Falls facility with every other Friday off. You will oversee the collection, organization, and dissemination of scientific and technical information, ensuring accuracy, timeliness, and accessibility. Responsibilities Include: Provide primary support and responsibility for the daily operation and technical processes of Scientific and Technical Information Program (STIP) and associated applications. Provide guidance and direction to programs for data management and storage process expectations and responsibilities. Assist programs with classification and export compliance reviews to clear documents/records for public release. Assist with installations of software, troubleshooting, and resolving issues for customers. Develop user accounts and system access. Coordinate activities for STIP system upgrades and system administration. Identify process automation, user experience, and system improvements for STIP applications and processes. Perform customer testing of improvements and enhancements to STIP systems and support Lab-wide STIP processes. Provide software management and oversight for the review, training, implementation, documentation, and assessment of STIP systems. Provide relevant STIP training to company, government, contractors, and other users. Responsible for documenting issues and submitting service requests for software engineering support. Provide guidance and recommendations to ensure customer needs and contractual requirements are met. May develop customer training materials, guidance documents and required quality procedures to support program applications. Other duties as assigned. Minimum Requirements: Bachelor's degree in applicable field. Relevant experience commensurate with level. Preferred: Relevant experience in data management, records management, document control systems. National Archives Federal Records Management Certificate of Federal Records Management ERA Access Certified Archivist (CA Job Information: The pay range for this position is Salary grade 410 ($46,392-$90,564). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials. Physical Requirements While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to handle materials, manipulate tools, type on a keyboard, reach with hands and arms, and operate job related equipment. The employee must occasionally lift and/or move up to 35 pounds without assistance. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Benefits and Relocation Medical, Dental, Vision, and Flexible Spending Accounts 401(k) with a 4.2% employer contribution and up to 4.8% match Paid time off (personal leave) Employee Education Program (tuition assistance) Comprehensive Relocation Package Benefit eligibility subject multiple factors, including employment status and position classification. INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 6,300 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to change the world's energy future and secure our nation's critical infrastructure. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world's energy future and secure our nation's critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see ************ Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.
    $46.4k-90.6k yearly 49d ago
  • IT Retail Technician - Level II

    Brad Hall Companies

    Technical support engineer job in Idaho Falls, ID

    Job Details G2G HQ - Idaho Falls, ID Full Time $48000.00 - $60000.00 Salary TelecommunicationsDescription Provide second-level IT support for Good 2 Go retail technology and networking. This role ensures that store systems, internet, computers, point of sale (POS), network equipment and related cabling-are all functioning reliably to support daily operations for team members and customers. As an IT Technician Level 2, you will… Store Technology & Networking Support Assist with new store technology setup, including back-office computers, routers, switches (Meraki), and other IT equipment. Support configuration and installation of Verifone Commander systems. Help ensure each store has stable and redundant internet connection. Monitor store systems and escalate recurring or critical issues to Level 3 support. Maintain back-office technology and help ensure proper equipment organization. POS System & Payment Support Troubleshoot POS terminals and payment devices to ensure consistent up time. Support configuration of payment types (debit, credit, EBT, tap & pay) in coordination with senior IT staff. Work with operations teams to make sure POS interfaces are easy to use. Assist in implementing and maintaining loyalty program technology. Escalate unresolved or complex POS issues to Level 3 support. Fuel Technology Support Provide Level 2 support for fuel dispenser connectivity to Verifone Commander. Assist with troubleshooting fuel price connectivity issues in coordination with Level 3 support and the fuel team. Monitor Veeder Root system inputs and escalate issues to Level 3 support or vendor support. Other Responsibilities Submit service tickets for all support incidents. Support company network equipment, security cameras, and other IT systems as directed. Follow and help maintain standard operating procedures for store technology and networking. Provide hands-on support for new initiatives or technology rollouts. Supervision of Others This role does not directly supervise others but may assist vendors or contractors on-site. Work Environment Work will occur in an office setting and at retail store locations. Physical Demands Able to sit for extended periods of time. Able to stand for moderate periods of time. Able to move freely around work locations (internal and external). Able to lift up to 25 lbs. Able to move about office/store setting to complete responsibilities. Frequent use of phones, computers, store, and office equipment. Travel Approximately 10% (primarily to store locations). Qualifications Knowledge, Skills, and Abilities 2+ years of IT support experience (Tier 1 or Tier 2). Strong troubleshooting skills for Windows computers, networks, and POS systems. Solid understanding of networking concepts (routers, switches, firewalls, VPN). Experience supporting end users in person and remotely. Ability to document processes and follow established procedures. Excellent communication and customer service skills. Ability to multitask and prioritize in a fast-paced environment. Commitment to company values and ethical standards. Preferred 3-5 years of IT support experience, with exposure to Tier 3 systems. Experience with Verifone Commander, PDI, or convenience store technology. Familiarity with MS Azure Active Directory, Microsoft Teams, and enterprise software support. Previous retail IT support experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
    $48k-60k yearly 60d+ ago
  • Network Analyst - ID #2764

    Right Talent Right Now

    Technical support engineer job in Pocatello, ID

    Title Network Analyst - ID #2764 Financial Institution looking for a Network Analyst. The main responsibility will be to continually evaluate and recommend network technologies that allow the organization to achieve its business and technologies goals. Implement / update all of the appropriate processes and procedures to ensure the organization's network is running at an optimum level. Manage all telephone systems, routers, switches, mobile device management, firewalls, cabling Network security, patching and licenses and vendor management to ensure a high-level of uptime and proper level of data security. Responsibilities: Create, maintain, and support the institution's local and wide area network needs. This includes event monitoring, QOS, expansion and tuning. Developing centralized, efficient methods for managing network systems to minimize downtime and increase security on the network Excellent knowledge of Cisco routers, switches, firewalls, load balancers, and encryption. Strong expertise with routing, network security, flow control, TCP/IP and associated protocols. Excellent understanding of VoIP and telephony systems Strong skills in working with multiple vendors and projects Ability to efficiently manage network expansion. Excellent knowledge of how data networking interacts with other areas of IT. Handles purchases, patches and updates on all network equipment. Able to write technical policies, procedures, and documentation including user guides, troubleshooting guides, etc. Oversees and controls the network software and related hardware and communication systems. Participate in weekly meetings with the IT team to discuss progress and issues to be resolved. Manage the information flow to members, Administration, branch levels, and external interested parties. Qualifications: A results oriented individual who thrives working in a fast paced environment. 2-4 years of experience with Cisco routers, switches, firewalls, load balancers, and encryption. Preference given for post-secondary degree in computer science/computer information systems, or related field or a combination of related experience and education. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities. Willingness to work outside of normal business hours. Excellent English oral and written communication skills. Ability to work with other department supervisors. Knowledge of data processing, hardware platforms, and enterprise network systems. Ability to maintain the confidentiality of the institution. Understand network systems and implement resolution to network problems. Make recommendations to meet the goals and objectives of the institution's functions, procedures, and policies. Analyzing information and evaluating results to choose the best solution and solve problems. Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, etc.). Sit and stand for extended periods of time. Lift 20-40 pounds of office supplies (copy paper, computer paper, mail, etc.). Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.). Bottom line requirements we need notes on with candidate submittal: 1. 2 + years of experience with Cisco routers, switches, firewalls, load balancers, and encryption. 2. Degree in computer science/computer information systems, or related field preferred. 3. Knowledge of data processing, hardware platforms, and enterprise network systems. Additional Information All your information will be kept confidential according to EEO guidelines.
    $52k-76k yearly est. 6h ago
  • Vocational Support Specialist (Job Coach)

    H A S Inc. 4.7company rating

    Technical support engineer job in Pocatello, ID

    Vocational Paraprofessional - Journeys DDA As a Vocational Paraprofessional, you will play a crucial role in providing support, and assistance to individuals with developmental disabilities. You will work closely with individuals, their families, and employers in the community assisting these individuals to learn and accurately carry out job duties. You will help provide one-on-one training tailored to the needs and enhance the overall quality of life for those you serve. Your compassionate nature, patience, and understanding will be essential in building positive relationships and creating a supportive environment for individuals with developmental disabilities. General Responsibilities Perform individual instruction pertinent to participants job and goals they are working on Deliver instruction to practice skills to work on individualized participant goals Reinforce learned skills through individualized practice Daily documentation of results of instructional tasks and summarize data Analyze participant performance errors Attend weekly training for a total of 12 hours annually, as well as completing any other training required for services provided Meet with direct supervisor monthly for observations Coordinate communication with parent/guardian with direct supervisor or scheduler Turn in data sheets daily for time clock to be verified for payroll Channel concerns, questions, and information to direct supervisor Other duties and responsibilities specified by supervisor Qualifications High School Diploma or GED 18 years old or older Pass a Criminal Background check Have reliable transportation with current car insurance and driver's license Expectations No mileage or travel reimbursement Become certified in First Aid and CPR on date of hire and maintain throughout entirety of employment Maintain all required licenses and certifications Attend a New-Hire Orientation within first month of hire Maintain high standards of ethical conduct There will be a 90-day probationary period where Journeys DDA has the right to terminate employment if employee is not meeting expectations and responsibilities Note: This job description does not encompass all the activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may be subject to change at any time with or without notice. 9:00 AM - 1:00 PM Monday - Friday
    $34k-43k yearly est. 30d ago
  • Systems Engineer II (Virtualization Engineer) Omnissa Horizon

    Open Systems Technologies Corporation 4.7company rating

    Technical support engineer job in Pocatello, ID

    Responsible for engineering all Omnissa Horizon design, deployment and maintenance of Omnissa Horizon and components within the FBI, install, patch, upgrade, update, and document the current environments, design, document and deploy upgrades, and provide on-site expertise for Omnissa Horizon currently in use by the FBI. Experience/Education requirements for the Senior Systems Engineer II (Virtualization Engineer) Omnissa Horizon. A bachelor's degree preferred. 6 years of relevant experience designing and implementing virtual platforms for desktop, applications, and server virtualization solutions preferred. VMware Certified Professional 6 - Desktop and Mobility (VCP6-DTM), Omnissa Horizon Certification
    $90k-119k yearly est. 60d+ ago
  • Systems Engineer II (VMware)

    E-Infosol LLC

    Technical support engineer job in Pocatello, ID

    PID: 25-03-10-001 E-INFOSOL LLC is seeking a highly motivated Systems Engineer II (VMware) to join our innovative, customer-focused team. This position can be filled in Pocatello, ID or Huntsville, AL. Job Type On-site Summary We are seeking a skilled Systems Engineer II with deep expertise in VMware technologies to support the design, deployment, and maintenance of on-premises cloud infrastructure. The ideal candidate will have experience with VMware vSphere, NSX, vRealize Suite, and Site Recovery Manager, and will serve as a subject matter expert (SME) for all VMware environments. This role involves ensuring high availability, performance, and security across virtualized environments, while also supporting automation and integration with Windows and Linux systems. Responsibilities Design, deploy, test, and maintain VMware components including hypervisor, vSphere, NSX, vRealize Suite, and Site Recovery Manager. Serve as SME for all VMware environments and support the on-premises cloud infrastructure. Create and maintain software-defined data center infrastructure for both bare-metal and virtual machines. Automate provisioning and configuration of server resources. Evaluate and enhance information security across the virtualized infrastructure. Monitor and resolve storage issues, implement recovery processes, and address performance bottlenecks. Install, configure, and maintain system management tools and server plugins. Ensure high availability and performance of systems and infrastructure. Monitor application performance, identify bottlenecks, and collaborate with developers to implement solutions. Maintain security, backup, and redundancy strategies. Develop and maintain custom scripts to automate tasks and improve system efficiency. Participate in the design of information and operational support systems. Provide third-level support and liaise with vendors and IT personnel for issue resolution. Maintain up-to-date technical documentation, including system inventory, patch levels, and configuration details. Integrate systems with Windows and Linux, and implement multi-factor authentication solutions. Provide real-time reporting on resource utilization and performance metrics. Transition knowledge to government staff through training and documentation. Qualification Active Top Secret clearance Active VMware Data Center Virtualization (DCV) certification within the last five years. Bachelor's Degree in Information Technology, Computer Science, or related field. Minimum of 8 years of experience in VMware systems engineering. Required Skills/Technologies Expertise in VMware vSphere, NSX, vRealize Suite, and Site Recovery Manager. Experience with software-defined data centers and infrastructure automation. Strong scripting skills for automation (e.g., PowerShell, Python). Familiarity with Windows and Linux system integration. Knowledge of security best practices and compliance in virtualized environments. Preferred Qualifications: Advanced VMware certifications such as Cloud Management and Automation (DCV-CMA). Experience with multi-factor authentication and secure system integration. Familiarity with Infrastructure as a Service (IaaS) provisioning and monitoring tools. About E-INFOSOL E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers' mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector. Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector. Career Growth “Putting People First, Achieving our Mission Together”. E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees' career growth. Full Time Benefits Medical - 100% company paid for employees with dependent options Dental and Vision Retirement Savings (401k) up to 4% match Health Savings Account (HSA), FSA and DCFSA Company-paid Short/Long-term disability (w/ additional supplemental options) Company-paid Life and AD&D (w/ additional supplemental options) Generous Paid Time Off and ALL 11 Federal Holidays Legal and Identity Protection Services Bonuses for certifications and reimbursement Employee Perks: UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance Company Awards: SBA 8(a) Certified SDVOSB GSA Contract Holder Inc. 5000 Equal Employment Opportunity Policy E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Website: E-INFOSOL.com
    $65k-91k yearly est. Auto-Apply 9d ago
  • Endpoint Systems Engineer (MECM / Big Fix)

    Edgewater Federal Solutions

    Technical support engineer job in Pocatello, ID

    Edgewater Federal Solutions is seeking an Endpoint Systems Engineer to support our team in Pocatello, ID. As an Endpoint Systems Engineer, you will be responsible for managing the Microsoft Endpoint Configuration Manager, Microsoft Intune, and IBM BigFix platforms and respective endpoint deployments across all enclaves and classification levels of the FBI. This includes the maintenance of existing platforms, upgrades to new versions, enhancements such as enabling HA and clustering, new from-scratch deployments, and engineering of future solutions for improvements. This position requires active Top-Secret clearance and is on-site. We are hiring in Pocatello, Idaho or in Clarksburg, WV. Responsibilities Build and maintain deployments and collections using MECM and BigFix. Provide endpoint management to workstations and servers. Perform patch management for servers, workstations, and infrastructure devices. Troubleshoot any deployment issues. WSUS administration. Configure and troubleshoot all components of an enterprise MECM and/or BigFix deployment, to include SQL Server backend, distribution points, collections, task sequences, etc. Support and update AV. Ensure servers, workstations and infrastructure devices have latest approved patches. Automate procedures and tasks using scripts. Troubleshoot and evaluate client logs and identify problems. Qualifications Must be a U.S. Citizen Active Top-Secret Clearance with SCI/CI Poly eligibility 8+ years directly related industry experience (preferred endpoint-related system administration) Desired Skills: Familiarity with Microsoft Endpoint Configuration Manager Familiarity with IBM BigFix Familiarity with MDT, WDS, and working with WIM Microsoft Intune experience preferred Experience with Microsoft Power BI highly preferred Systems administration of DNS, DHCP, and DFS preferred Administration of Active Directory and Group Policy preferred About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. #LI-SW1
    $65k-91k yearly est. Auto-Apply 60d+ ago
  • Mission Support Specialist

    Department of Homeland Security 4.5company rating

    Technical support engineer job in Idaho Falls, ID

    Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $63,163 to - $98,422 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 11 - 12 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-11: Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as: * Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics). * Identifying and recommending solutions to a wide range of administrative problems. * Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies. * Preparing preliminary and finished reports and documents. * Representing the office in dealings with vendors and personnel from administrative support organizations. OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Minimum Qualifications for GS-12: Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as: * Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables. * Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports. * Providing advice on a variety of administrative and management programs and procedures. * Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions. * Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01//2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $33k-41k yearly est. 37d ago
  • Nuclear Systems Engineer (3669)

    Navarro Inc. 4.0company rating

    Technical support engineer job in Idaho Falls, ID

    Job Description Navarro Research and Engineering is recruiting a Nuclear Systems Engineer (3669) in Idaho Falls, ID. Navarro Research & Engineering is an award-winning federal contractor dedicated to partnering with clients to advance clean energy and deliver effective solutions for complex challenges in the nuclear and environmental fields. Joining Navarro means being a part of an exceptional team committed to quality and safety while also looking for innovative strategies to create value for the client's success. Headquartered in Oak Ridge, Tennessee, Navarro has active programs in place across the nation for DOE/NNSA, NASA, and the Department of Defense. The Nuclear Systems Engineer will serve as the cognizant system engineer supporting the a reactor design. This role is responsible for overseeing safety-related reactor systems-covering design, operations, performance tracking, and lifecycle support. Responsibilities Oversee and recommend design improvements for advanced micro-reactor demonstrators. Monitor reactor systems during operations, including data tracking, trending, and upkeep. Ensure all systems meet national consensus safety standards (codes and regulations). Perform engineering calculations, specifications, system analyses, and testing. Maintain configuration management and design documentation. Collaborate with program managers and lead engineers to ensure nuclear safety compliance. Design support systems, including P&IDs, PLC logic, layouts, and wiring. Produce detailed design drawings such as physical layouts and installation details. Create system and equipment design documents including process and instrument control drawings and system design descriptions. Requirements Required: Proficient in systems-engineering lifecycle practices (INCOSE/NASA/DoD frameworks), requirements management, SEMP development, and configuration management tools. Familiarity with systems-engineering toolchains, PLM/ALM platforms, relational databases, and version control systems. Proven ability to assess and enhance engineering processes and implement continuous improvements. Bachelor's degree in Nuclear, Mechanical, Aerospace, Chemical Engineering, or related field. 5-8 years of relevant experience, or Master's degree with 3-6 years. Experience with safety-related reactor systems in a nuclear power environment. U.S. citizenship and ability to obtain/maintain a DOE Q-clearance. Preferred: Familiarity with advanced micro-reactor technologies. Strong analytical, communication, and teamwork skills. Due to the nature of the government contract requirements and/or clearances requirements, U.S. citizenship is required. Navarro is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, religion, color, national origin, age, disability, veteran's status, or any classification protected by applicable state or local law. EEO Employer/Vet/Disabled Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation & Public Holidays) Short Term & Long Term Disability
    $81k-113k yearly est. 12d ago
  • Nuclear Systems Engineer

    Aalo Atomics

    Technical support engineer job in Idaho Falls, ID

    About the role The Nuclear Systems Engineer will serve as the cognizant system engineer within Aalo's team, supporting the Aalo-X reactor. You will oversee safety-related reactor systems at Aalo-X-handling design, operations, performance tracking, and lifecycle support. What you'll do Oversee and recommend design improvements for advanced micro-reactor demonstrators. Monitor reactor systems during operations-data tracking, trending, and upkeep. Ensure all systems meet national consensus safety standards (codes/regulations). Perform engineering calculations, specifications, system analyses, and testing. Maintain configuration management and design documentation. Collaborate across teams-program managers, lead engineers-ensuring nuclear safety compliance. Design support systems-P&IDs, PLC logic, layouts, and wiring. Produce detailed design drawings, including physical layouts and installation details. Create system and equipment design documents such as process and instrument control drawings and system design descriptions QualificationsRequired Proficient in systems-engineering lifecycle practices (INCOSE/NASA/DoD frameworks), requirement management, SEMP development, and configuration management tools Familiarity with systems-engineering toolchains, PLM/ALM platforms, relational databases, and version control systems Proven ability to assess and enhance engineering processes, implement continuous improvements BS in Nuclear, Mechanical, Aerospace, Chemical Engineering, or related 5-8 years relevant experience, or MS + 3-6 years Experience with safety-related reactor systems in a nuclear power environment U.S. citizenship and ability to obtain/maintain DOE Q-clearance Preferred Familiarity with advanced micro-reactor technologies Strong analytical, communication, and teamwork skills
    $65k-90k yearly est. 60d+ ago
  • Youth Support Specialist

    Tueller Counseling Inc.

    Technical support engineer job in Idaho Falls, ID

    Job DescriptionDescription: Title: Youth Support Specialist Purpose: Utilize your training, lived experience and experiential knowledge to mentor, guide and coach members as he/she works to achieve self-identified recovery and resiliency goals. Qualifications: Must be at least 18 years or older. It is preferred that the specialist be at least 21. High School education Has had lived experience with SED or SED co-occurring with substance use disorder as a youth (standalone SUD lived experience is not eligible). Has been in recovery for a minimum of 1 year. Has an active Peer Support Specialist certification. Has completed the required Magellan Idaho Youth Support Endorsement training. Department: Community Work Supervised by: Team Leader/Program Director/Clinical Supervisor Positions supervised: None Location: Client home, designated office space and/or community locations Requirements: Job functions, responsibilities and authority: Model recovery and share their stories of lived experience to connect and engage youth in the recovery process. Youth Support is directed by the youth participating in services and aligns with the specific hopes, goals, strengths and needs of the youth. Youth Support Specialists are trauma-informed and use a strength-based framework that emphasizes physical, psychological and emotional safety. Support and educate the youth on navigating behavioral health systems. Helps the youth to develop a network of support. Empowers the youth to develop skills to improve their overall functioning and quality of life. All services are provided in a manner that is strength-based, culturally competent and responsive to each member's individual psychosocial, developmental, and treatment care needs. Collaborate with the youth and any other individual selected by the youth to create an individualized recovery plan that reflects the member's needs and preferences. As a minimum, the YSS will collaborate with the member to formally review the recovery plan every 90 calendar days. However, revisions to the recovery plan will be make whenever there are significant changes in the member's condition, needs, or preferences. Complete accurate progress notes documenting all YSS interventions. Submit all progress notes, reviews and treatment plans from the previous week Sunday by midnight, along with timesheets and weekly hours forms. Note corrections are due Tuesday at noon. Reviews and recovery plans corrections are due Thursday at noon. Allow new employees the opportunity to shadow you while providing direct service as a training tool. Any other tasks as assigned Attend weekly meetings as assigned Comply with any supervision requirements as needed and outlined in Policies and Procedures. Report accusations of abuse as outlined in Policies and Procedures #320. Maintain all required documentation for employee file including any certificate requirements and a current enhanced background check Salary Range: $17/hr-$21/hr
    $17 hourly 18d ago
  • Solutions Engineer

    Systems & Solutions 4.3company rating

    Technical support engineer job in Idaho Falls, ID

    Hello! We are looking for a Solutions Engineer. Your role interfaces with customers and identifies their needs while working with various departments from network engineers, support, and operations to ensure a plan is in motion to improve the customer's experience. A Solutions Engineer works to balance various aspects of the project, from safety to design. Additionally, a Solutions Engineer researches advanced technology regarding best practices in the field and seeks to find cost-effective solutions. Responsibilities for Solutions Engineer Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly Provide detailed specifications for proposed solutions including time and scope involved Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team Establish a framework for necessary contributions from various departments and facilitate their collaboration Analyze current technologies used within the company and develop steps and processes to improve Document and monitor requirements needed to institute proposed updates in relation to customer experience Work alongside project management teams to successfully monitor progress and implementation of initiatives Account for possible project challenges or constraints and proactively seek to manage challenges Qualifications for Solutions Engineer Project development and leadership skill are preferred Experience developing IT and cloud infrastructure Master's degree in Computer Science or Software Engineering preferred Up to date understanding of best practices regarding system security measures Experience with software engineering, customer experience and design architecture Advanced understanding of business analysis techniques and processes Extensive knowledge and experience working with various operating systems Professional work experience in analyzing computer hardware and software Ability to work with various departments to facilitate the orderly execution of a proposed project plan
    $62k-96k yearly est. 60d+ ago
  • IT Customer Support / Field Service Technician

    Allegheny Science & Technology 3.9company rating

    Technical support engineer job in Idaho Falls, ID

    Job Description Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule. Duties and Responsibilities: Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps. Utilization of problem management database and help desk systems. Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID. Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment. Ensure proper setup with the latest standards for all desktop and laptop systems. Image systems, address vulnerabilities, and office setup. Assist in the distribution of security patches and ensure proper and timely installation. Required Qualifications: Minimum of three (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of two (1) years of related experience. Must have at least a High School Diploma. Strong communication skills, both written and verbal. Must have technical experience with Microsoft Office products. Experience troubleshooting hardware related issues. Must maintain a high level of customer service relationship standards. Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time. Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge. Desired Qualifications: Active A+ certification. Prior experience supporting government type operations office's computing environment in a Help Desk capacity. Ability to obtain a DOE L or Q Security clearance. Other Qualifications: US Citizenship is required. Multiple factors contribute to determining the final pay for a position. These include, but are not limited to, relevant work experience, skills, certifications, and competencies that align with the specific role, geographic location, educational background, and contract provisions related to labor categories specific to the position. We are committed to offering a competitive compensation package that reflects the value and expertise that each candidate brings to our team. The pay range for this position based on full-time employment is $55,000 - $65,000.
    $55k-65k yearly 10d ago
  • Network Analyst

    Right Talent Right Now

    Technical support engineer job in Idaho Falls, ID

    Network Analyst - 2764 Role: Information Technology Industry: I.T. Job Type: Permanent full-time Job description: Financial Institution looking for a Network Analyst. The main responsibility will be to continually evaluate and recommend network technologies that allow the organization to achieve its business and technologies goals. Implement / update all of the appropriate processes and procedures to ensure the organization's network is running at an optimum level. Manage all telephone systems, routers, switches, mobile device management, firewalls, cabling Network security, patching and licenses and vendor management to ensure a high-level of uptime and proper level of data security. Responsibilities: Create, maintain, and support the institution's local and wide area network needs. This includes event monitoring, QOS, expansion and tuning. Developing centralized, efficient methods for managing network systems to minimize downtime and increase security on the network Excellent knowledge of Cisco routers, switches, firewalls, load balancers, and encryption. Strong expertise with routing, network security, flow control, TCP/IP and associated protocols. Excellent understanding of VoIP and telephony systems Strong skills in working with multiple vendors and projects Ability to efficiently manage network expansion. Excellent knowledge of how data networking interacts with other areas of IT. Handles purchases, patches and updates on all network equipment. Able to write technical policies, procedures, and documentation including user guides, troubleshooting guides, etc. Oversees and controls the network software and related hardware and communication systems. Participate in weekly meetings with the IT team to discuss progress and issues to be resolved. Manage the information flow to members, Administration, branch levels, and external interested parties. Qualifications: A results oriented individual who thrives working in a fast paced environment. 2-4 years of experience with Cisco routers, switches, firewalls, load balancers, and encryption. Preference given for post-secondary degree in computer science/computer information systems, or related field or a combination of related experience and education. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities. Willingness to work outside of normal business hours. Excellent English oral and written communication skills. Ability to work with other department supervisors. Knowledge of data processing, hardware platforms, and enterprise network systems. Ability to maintain the confidentiality of the institution. Understand network systems and implement resolution to network problems. Make recommendations to meet the goals and objectives of the institution's functions, procedures, and policies. Analyzing information and evaluating results to choose the best solution and solve problems. Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, etc.). Sit and stand for extended periods of time. Lift 20-40 pounds of office supplies (copy paper, computer paper, mail, etc.). Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.). Bottom Line Requirements: 1. 2 + years of experience with Cisco routers, switches, firewalls, load balancers, and encryption. 2. Degree in computer science/computer information systems, or related field preferred. 3. Knowledge of data processing, hardware platforms, and enterprise network systems. Additional Information All your information will be kept confidential according to EEO guidelines.
    $52k-75k yearly est. 6h ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Pocatello, ID?

The average technical support engineer in Pocatello, ID earns between $50,000 and $105,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Pocatello, ID

$72,000
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