Technical support engineer jobs in Redwood City, CA

Who we are: MRB Enterprises is a private real estate and investment firm on the Peninsula overseeing investments and family services on behalf of a prominent family that has been part of the Bay Area for the past 100 years. The family has cultivated tremendous loyalty over the years through its genuine care and commitment to the well-being of each member of its team. The culture is collaborative, supportive, and service driven. The organization has developed organically over the years and is now in the process of re-engineering processes, implementing new systems and building a world-class team to execute its strategic growth plans. Position Summary: We are seeking a reliable, service-oriented Help Desk Support Specialist to join our IT team on a part-time basis. This role will provide technical support to employees across the organization. The ideal candidate will have strong technical troubleshooting skills, excellent interpersonal communication, and a genuine desire to help others. This role offers a great opportunity to gain hands-on IT experience in a professional and collaborative environment. Responsibilities: Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.) Troubleshoot and resolve issues in a Windows-focused environment related to hardware, software, printers, networking and mobile devices (smart phones and tablets). Support conference room set ups, Zoom/Teams calls and general AV equipment troubleshooting. Take ownership of support requests from start to finish and escalate as needed. Help with new hire onboarding, workstation setup and basic hardware deployments. Document issues and solutions in the ticketing system for knowledge sharing and tracking. Deliver white-glove customer service, ensuring all employees have smooth technology experience. Perform routine maintenance tasks and assist with IT projects as required. Qualifications: Minimum 2 years of IT support/help desk experience, in a corporate/professional services environment a plus. 2 years of college required; working towards an AA degree or equivalent, bachelor's degree a plus. Proficiency with Windows 10 and Windows 11 and Mac OS. Basic knowledge and hands-on experience with Office 365. Understanding basic networking concepts such as (IP addressing, DHCP, DNS, VPN, Wi-Fi setup) and various cabling mediums. Experience supporting Zoom Rooms, AV Set ups, or similar technologies. Basic understanding of cloud storage. Strong troubleshooting and problem-solving abilities. Outstanding communication and interpersonal skills with the ability to interact professionally at all levels; proven ability to deliver excellent customer service. Exceptional organizational and multitasking abilities, ensuring timely completion of tasks and projects. Discretion and trustworthiness in handling confidential information. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. MRBE is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other legally protected category in accordance with applicable law.

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

Job Title: Technical Support Specialist We're looking for a hands-on technician to assist with the setup, maintenance, and operation of our high-performance computing cluster. This role is ideal for someone with practical experience in Linux systems, containers, and basic scripting, who enjoys working in a fast-paced technical environment. Key Responsibilities Assist with Rack stacking, Cabling Perform routine maintenance and troubleshooting on Linux servers. Use Bash and Python scripts to automate basic tasks and system checks. Setup a Monitoring stack and alerts for all system issues Work closely with engineers and developers to ensure smooth operation of infrastructure. Required Skills Knowledge on all the server components. Comfortable working in a Linux environment. Able to write and understand simple Bash or Python scripts. Exposure to Git, Jenkins, or similar tools is a plus.

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly-either directly or by coordinating with other technicians-by triaging tickets, prioritising tasks, and maintaining strong communication between IT and users. Key Responsibilities: Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, mac OS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues. Dispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operations-ensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus. Technical Skills: Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments) Work Conditions: May include shift work, on-call rotation, or weekend support depending on business needs. Combination of desk-based and floor support (if on-site). What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ********************************

Candidates ONLY "No 3rd Party Candidates" The Server Administrator will work with a broad range of customers, partners, and key stakeholders in administrative and academic units to provide best-in-class server administration services. Required Qualifications Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc. 3+ years of experience in one or more of the following fields: server administration, information technology, etc. Prior experience installing, configuring, modifying, and supporting Windows and Linux operating systems, hypervisor, and other virtualization technologies. Prior experience in information technology, platform services, or server administration. Experience with monitoring, auditing, tuning, analysis and optimization of system performance, security and capacity planning, patching, and upgrades. Prior experience with Unix and PowerShell scripting and scripting with Perl, Python, or other modern languages. Proficiency in key Infrastructure as Code (IaC) methodologies and principles. Strong customer service skills. Ability to triage and escalate to supervisors and/or other teams for resolution. Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders. Ability to establish and advance positive working relationships and strong rapport with team members, stakeholders, and customers. Strong organizational skills and ability to balance competing priorities and support concurrent projects. Demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Must have Windows sys admin, Linux, RHEL, Ubuntu, Citrix XenServer, Vmware, Ansible Nice to have: EPIC, Bigfix, ServiceNOW, Morpheus, iDRAC, Netscaler

Technical Support Specialists Sunnyvale Scope: Provide technical support to Corporate employees and contractors in person Provide high level of customer service and professionalism in accordance with Corporate policies, practices, and expectations Diagnose and troubleshoot technical issues according to Corporate expectations Document issues, troubleshooting steps, and resolutions in ticketing system Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution Escalate unresolved complex issues to appropriate support teams KEY QUALIFICATIONS Excellent customer service skills Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation Excellent English-language oral and written communication skills Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Motivation and ability to work as part of a distributed team Conceptual understanding of IP networking and basic network troubleshooting skills Conceptual understanding of multi-tiered and web-based information systems architecture Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV Experience troubleshooting mac OS and iOS operating systems Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system The performance is to be kept within KPIs as defined by IS&T Support. This includes but is not limited to standards surrounding: Punctuality and attendance; no more than 2 occurrences per month on average Customer satisfaction surveys (CSAT) 98% or higher

Key Responsibilities Install, configure, and maintain desktop computers, laptops, printers, and other hardware devices. Diagnose and repair hardware failures, component issues, and physical connectivity problems. Perform routine hardware maintenance and inspections. Replace or upgrade defective or outdated components (RAM, hard drives, motherboards, power supplies). Set up new equipment for employees, including imaging devices and configuring BIOS settings. Troubleshoot and resolve issues with peripherals such as monitors, keyboards, mice, scanners, and docking stations. Manage hardware inventory, including tracking and documenting equipment movement and usage. Assist with physical network setup (cabling, switches, routers) and perform basic network troubleshooting. Ensure proper disposal of old or damaged hardware according to company policies. Collaborate with the IT support team to escalate complex hardware or system issues. Maintain accurate records of repairs, replacements, and maintenance activities. Its a dispatch on demand role that means a technician or support person is sent (“dispatched”) only when needed, rather than being permanently assigned.

Systems Engineer - Video Intelligence Infrastructure - San Francisco About the Company A Series A Funded start-up who already have millions in recurring revenue are building next-generation AI infrastructure for video intelligence are looking for a Systems Engineer to join their team. What You'll Be Doing: Design and engineer systems that handle compute, scheduling, and orchestration of complex ML + ETL pipelines Optimize hyper-fast distributed systems running at the scale of thousands of GPUs Build systems that process video data quickly, reliably, and cost-effectively at internet scale Develop robust internal tooling and CI/CD pipelines for rapid ML team iteration Focus on system uptime and performance optimization for mission-critical infrastructure What We're Looking For: 3+ years building foundational data infrastructure Experience designing and maintaining pipelines that process petabytes of data Strong background developing CI/CD pipelines for ML-focused teams Excellent coding skills in Go and Python Independent contributor who leads by example What's In It For You Competitive salary up to $250k Small, high-impact team with significant growth trajectory Opportunity to work with top AI video labs and collect world-class datasets Apply now for immediate consideration!

Role: (Oracle ERP/PLSQL/SCM) IT Engineer Type: W2 Contract At least 9 years of experience with Information Technology Domain experience in supply chain, order management, shipping, inventory management Prior Cisco-exp would be a great advantage Understanding of Oracle PL/SQL, SQL, ERP (OM, Inventory, Shipping, Receiving), Java and various integration technologies and approaches, to be able to comprehend existing as well as design new solutions Sound data analysis skills Expertise in grasping the complexity of current state application design, analyze new requirements to design new solution options and develop functional specification & author technical user story for developers and QA team members Experienced in test case preparation/reviews, supporting QA exercise and issue resolutions Perform validations of the capabilities once developed to ensure compliance with the business requirements Perform demos to stakeholders Ability to work in teams within a diverse/multi-stakeholder environment Ability to interact effectively across cross-functional teams to iron out integration needs Experience and desire to work in a Global delivery environment Strong analytical abilities Good communication skills

IT Engineer - Oracle ERP & PL/SQL (6-Month Contract | On-site, San Jose, CA) We are seeking a highly experienced and technically skilled IT Engineer with deep expertise in Oracle E-Business Suite (EBS) and PL/SQL development. This is a critical 6-month contract role, requiring candidates to work On-site in San Jose, CA, with the possibility of extension. Role Details: Job Title: IT Engineer - Oracle ERP & PL/SQL Location: San Jose, CA (On-site Required) Duration: 6 months (with potential for extension) Implementation Partner: Infosys End Client: To be disclosed (Major Enterprise Client) IMPORTANT: Eligibility Requirements Due to client mandates, only candidates who are legally authorized to work in the US without sponsorship can be considered: US Citizens (USC) & Green Card Holders (GC) ONLY Job Description & Technical Requirements The ideal candidate will have a minimum of 8 years of experience in Oracle EBS technical development and support. You will be responsible for designing, developing, and optimizing solutions within the Oracle database environment. Core Technical Expertise: Oracle EBS & PL/SQL Development: Minimum 8 years of hands-on technical development and support experience in Oracle E-Business Suite (EBS) and Oracle PL/SQL. Database Programming: Expertise in Oracle PL/SQL, SQL, including designing, developing, and maintaining stored procedures, packages, functions, and triggers to support and enhance EBS applications. Module Understanding: Comprehensive technical understanding of key Oracle EBS modules, specifically Order Management, Shipping, and Inventory. Customization (RICEW): Proven ability to develop and customize Oracle EBS applications, including Reports, Interfaces, Conversions, Extensions, and Workflows (RICEW objects), using Oracle development tools (Oracle Forms, Oracle Reports, Oracle Workflow, and BI Publisher). Performance Tuning: Strong skills in optimizing SQL queries and PL/SQL code for maximum performance and efficiency within the Oracle database environment. Architecture: Strong understanding of Oracle EBS architecture and data models. Key Responsibilities: Technical Support: Provide technical support and troubleshooting for Oracle EBS modules, resolving complex issues related to performance, data integrity, and system errors. Collaboration: Collaborate effectively with functional teams, business analysts, and end-users to translate business requirements into technical specifications and solutions. Implementation: Implement and configure Oracle E-Business Suite (EBS) applications, ensuring alignment with business processes. SDLC Participation: Actively participate in all phases of the Software Development Lifecycle (SDLC). Documentation: Create and maintain comprehensive technical documentation and user guides. 📩 How to Apply: You can share resumes at ******************** OR Call us on *****************

Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members). Key Responsibilities: Network & Connectivity Support • Maintain internal network connectivity • Troubleshoot Wi-Fi issues • Provide printer and internet support Helpdesk & Customer Service • Respond to support tickets and resolve technical issues • Deliver excellent customer service through direct interaction with staff • Provide onsite support three days per week (Tuesday-Thursday) Password & Account Management • Reset passwords and troubleshoot login issues • Assist with account access problems Inventory & Hardware Management • Track and manage hardware inventory • Perform light helpdesk tasks, including basic troubleshooting for: o Windows systems o Mobile devices Required Skills & Experience • 2+ years of experience in IT support or helpdesk roles • Strong troubleshooting skills for network and hardware issues • Excellent communication and customer service abilities • Ability to work onsite as scheduled Compensation: $25/hr to $27/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Ready to play a key role in building the future of living? Join Samara in tackling California's housing shortage and enabling people to attain sustainable housing without compromising design or quality. Our flagship product, Backyard, is a fully turnkey, premium accessory dwelling unit (ADU) designed for homeowners and real estate developers. As we expand our offerings and scale our in-house development initiatives, we're at a pivotal moment, redefining homeownership through high-quality, attainable infill housing. Backed by top-tier investors, including Airbnb, Thrive Capital, and 8VC, Samara is positioned for significant growth and market impact. To support our next phase of growth, we're hiring product-focused engineers to advance and scale the technical foundation of our modular system. These roles go beyond traditional design work-they refine system standards, improve factory repeatability, and ensure our units are code-compliant, manufacturable, and built to the highest standards of quality and performance. The MEP Systems Engineer will be responsible for the detailed design and implementation of mechanical, electrical, plumbing, and PV systems tailored for modular construction building systems. This role requires a deep understanding of MEP systems combined with practical experience in modular construction. You will collaborate closely with leadership, crossfunctional design and engineering teams to integrate all technical and user experience requirements into our designs to ensure optimal functionality, sustainability, and compliance with all regulations. What You'll Do Design and develop integrated MEP systems for our new and existing designs including solar energy systems, including PV and ESS, optimized for prefabricated modular construction Ensure that solar and energy storage designs align with overall MEP system functionality and building energy requirements Lead the creation of comprehensive design documents, schematics, component material selections and system layouts, preferably using CAD and BIM software Provide technical leadership during the installation and commissioning phases to ensure systems meet design specifications and performance standards Conduct system testing and validation to ensure functionality, efficiency, and safety of both MEP and PV installations Collaborate closely with installation teams to facilitate seamless and efficient factory and onsite implementation of design Engage in research and application of the latest technologies and practices in renewable energy and modular construction Work with program managers and other engineering disciplines to ensure holistic integration of all systems within Samara modular units What We're Looking For Modular construction experience in factory builds, multi-mod, stackable and/or other hands on related experience. Licensed Electrician or Mechanical Contractor -and/or- Bachelor's degree in Mechanical, Electrical, or Energy Systems Engineering, or a related field Professional Engineering (PE) license preferred Minimum of 7 years of experience in one of the following: Mechanical, Electrical, Solar and/or Plumbing System design Comprehensive knowledge of building codes, safety regulations, and sustainability practices relevant to MEP and renewable energy systems Proficiency in design software such as Onshape, Revit, and/or other BIM methodologies preferred Excellent problem-solving skills and the ability to adapt designs to changing technological and regulatory landscapes Strong communication and leadership skills, capable of driving project decisions and managing complex stakeholder relationships Ability to travel to our factory in Mexico up to 25-40%. What We Offer Salary range of $120-160K and performance-based bonuses. Hybrid work schedule with 3 days each week in our Redwood City office. Snacks and Lunch on in-office days Early stage employee equity. Exceptional health, dental, and vision insurance. 401k eligibility after 6 months. Flexible PTO policy. How to Apply If you're excited to support Samara's mission and have the skills to match, we'd love to hear from you. Please submit your resume and a brief letter of introduction to our team. Let's build something extraordinary-together.

We are actively searching for a Distributed Systems Engineer to join our team on a permanent basis. In this founding engineer role you will focus on building next-generation data infrastructure for our AI platform. If you have a passion for distributed systems, unified storage, orchestration, and retrieval for AI workloads we would love to speak with you. Our office is located in downtown SF and we collaborate two days a week onsite. Your Rhythm: Design, build, and maintain data infrastructure systems such as distributed compute, data orchestration, distributed storage, streaming infrastructure, machine learning infrastructure while ensuring scalability, reliability, and security Ensure our data platform can scale by orders of magnitude while remaining reliable and efficient Tackle complex challenges in distributed systems, databases, and AI infrastructure Collaborate with technical leadership to define and refine the product roadmap Write high-quality, well-tested, and maintainable code Contribute to the open-source community and engage with developers in the space Your Vibe: 3+ years of professional distributed database systems experience Expertise in building and operating scalable, reliable and secure database infrastructure systems Strong knowledge around distributed compute, data orchestration, distributed storage, streaming infrastructure Strong knowledge of SQL and NoSQL databases, such as MySQL, Postgres, and MongoDB. Programming skills in Python Passion for building developer tools and scalable infrastructure Available to collaborate onsite 2 days a week Our Vibe: Relaxed work environment 100% paid top of the line health care benefits Full ownership, no micro management Strong equity package 401K Unlimited vacation An actual work/life balance, we aren't trying to run you into the ground. We have families and enjoy life too!

San Francisco, CA (Onsite) About the Company A fast-moving AI research group is building the core video data infrastructure used by leading AI labs and major tech companies. The team is small at around fifteen people, nearly all engineers, and recently pivoted to focus exclusively on high-quality video data at massive scale. The shift has driven significant revenue growth, and they are now planning to expand the team steadily over the next few months. The culture is straightforward: engineering led, product focused, low ego, and built around people who enjoy ownership. They work in person five days a week in their San Francisco office, moving quickly, solving hard problems, and avoiding micromanagement. The Role This position focuses on designing and scaling distributed systems that support huge ML and ETL workloads across petabytes of video. You will own core infrastructure: compute scheduling, orchestration, throughput, reliability, cost efficiency, and the internal tooling that keeps the entire engineering group moving at pace. The company is beginning to scale its infrastructure footprint aggressively, and this role will become central to that growth. It is a hands-on IC position suited to someone who has operated critical systems before and wants to shape the foundation of a rapidly expanding platform. What You'll Work On • Architect and scale distributed systems for large-scale ML and ETL workloads • Build compute orchestration and scheduling across thousands of GPUs • Improve uptime, resilience, and execution speed of high-volume data pipelines • Design pipelines capable of handling petabyte-level video datasets • Lead the development of CI/CD and internal tooling for fast iteration • Partner closely with research engineers delivering new video models and algorithms • Operate in a high-trust environment with strong autonomy and clear ownership Requirements • 3+ years building foundational distributed systems or data infrastructure • Experience running critical systems at significant scale • Proficient across cloud architectures • Strong coding experience with Go (preferred) and Python • Background building or maintaining large-scale pipelines • Experience with ML-focused CI/CD and automation • Video domain experience is not required • Operates as a strong IC who leads through action • Fully onsite in San Francisco, Monday to Friday Culture Fit • Enjoys ambiguity, problem discovery, and self-direction • Communicates clearly and concisely • Shows strong intellectual curiosity • Low ego, collaborative mindset • Motivated by building core systems in a small, high-caliber team Red flags include weak communication, low curiosity, or unclear motivation for the domain. Interview Process Intro call focused on culture, curiosity, and communication Technical discussion on background and complexity of past work Problem-solving session with a research engineer Onsite research problem and collaboration exercise

W2 Contract Salary Range: $93,600 - $114,400 per year Duties and Responsibilities: Monitor, install, and upgrade the software and hardware that form the test lab infrastructure. Oversee and troubleshoot system performance. Extend monitoring tools to cover additional use cases. Expand existing documentation. Research and diagnose failures. Requirements and Qualifications: BS in computer science, IT, or related field. Alternatively, 5 years of experience in a similar role. Knowledge of Linux System Administration, installation, configuration, and troubleshooting Knowledge of Bash scripting or similar command-line tools Knowledge of Python or GoLang Experience setting up x86 server hardware, BIOS/UEFI, and other server/rack configuration tasks Nice to Have Knowledge of IPMI/DRAC/Redfish or similar out-of-band management tools Familiarity with Infrastructure-as-Code or similar concepts Experience with configuration management systems like Ansible/Chef/Puppet,/salt Knowledge of mac OS system Administration, installation, configuration, and troubleshooting Knowledge of networking Knowledge of TCP or OSI layers Knowledge of NAT Experience with IPv6 Basic understanding of VLANs/Firewalls/etc Desired Skills and Experience Linux System Administration, Bash scripting, Python, GoLang, x86 server hardware configuration, BIOS/UEFI configuration, server rack configuration, hardware installation, software installation, system monitoring, system upgrades, performance troubleshooting, monitoring tools development, technical documentation, failure diagnosis, IPMI, DRAC, Redfish, out-of-band management, Infrastructure-as-Code, Ansible, Chef, Puppet, Salt, configuration management, mac OS system administration, networking, TCP/IP, OSI model, NAT, IPv6, VLANs, firewalls, infrastructure management, command-line tools, system configuration, troubleshooting Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate. Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at *************************

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

We are seeking an IT Technician to provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members). Key Responsibilities: Network & Connectivity Support • Maintain internal network connectivity • Troubleshoot Wi-Fi issues • Provide printer and internet support Helpdesk & Customer Service • Respond to support tickets and resolve technical issues • Deliver excellent customer service through direct interaction with staff • Provide onsite support three days per week (Tuesday-Thursday) Password & Account Management • Reset passwords and troubleshoot login issues • Assist with account access problems Inventory & Hardware Management • Track and manage hardware inventory • Perform light helpdesk tasks, including basic troubleshooting for: o Windows systems o Mobile devices Required Skills & Experience: • 2+ years of experience in IT support or helpdesk roles • Strong troubleshooting skills for network and hardware issues • Excellent communication and customer service abilities • Ability to work onsite as scheduled Hourly rate starting at $25/hr depending on relevant skills & experience.

We are actively searching for a Distributed Systems Engineer to join our team on a permanent basis. In this founding engineer role you will focus on building next-generation data infrastructure for our AI platform. If you have a passion for distributed systems, unified storage, orchestration, and retrieval for AI workloads we would love to speak with you. Our office is located in downtown SF and we collaborate two days a week onsite. Your Rhythm: Design, build, and maintain data infrastructure systems such as distributed compute, data orchestration, distributed storage, streaming infrastructure, machine learning infrastructure while ensuring scalability, reliability, and security Ensure our data platform can scale by orders of magnitude while remaining reliable and efficient Tackle complex challenges in distributed systems, databases, and AI infrastructure Collaborate with technical leadership to define and refine the product roadmap Write high-quality, well-tested, and maintainable code Contribute to the open-source community and engage with developers in the space Your Vibe: 3+ years of professional distributed database systems experience Expertise in building and operating scalable, reliable and secure database infrastructure systems Strong knowledge around distributed compute, data orchestration, distributed storage, streaming infrastructure Strong knowledge of SQL and NoSQL databases, such as MySQL, Postgres, and MongoDB. Programming skills in Python Passion for building developer tools and scalable infrastructure Available to collaborate onsite 2 days a week Our Vibe: Relaxed work environment 100% paid top of the line health care benefits Full ownership, no micro management Strong equity package 401K Unlimited vacation An actual work/life balance, we aren't trying to run you into the ground. We have families and enjoy life too!

San Francisco, CA (Onsite) About the Company A fast-moving AI research group is building the core video data infrastructure used by leading AI labs and major tech companies. The team is small at around fifteen people, nearly all engineers, and recently pivoted to focus exclusively on high-quality video data at massive scale. The shift has driven significant revenue growth, and they are now planning to expand the team steadily over the next few months. The culture is straightforward: engineering led, product focused, low ego, and built around people who enjoy ownership. They work in person five days a week in their San Francisco office, moving quickly, solving hard problems, and avoiding micromanagement. The Role This position focuses on designing and scaling distributed systems that support huge ML and ETL workloads across petabytes of video. You will own core infrastructure: compute scheduling, orchestration, throughput, reliability, cost efficiency, and the internal tooling that keeps the entire engineering group moving at pace. The company is beginning to scale its infrastructure footprint aggressively, and this role will become central to that growth. It is a hands-on IC position suited to someone who has operated critical systems before and wants to shape the foundation of a rapidly expanding platform. What You'll Work On • Architect and scale distributed systems for large-scale ML and ETL workloads • Build compute orchestration and scheduling across thousands of GPUs • Improve uptime, resilience, and execution speed of high-volume data pipelines • Design pipelines capable of handling petabyte-level video datasets • Lead the development of CI/CD and internal tooling for fast iteration • Partner closely with research engineers delivering new video models and algorithms • Operate in a high-trust environment with strong autonomy and clear ownership Requirements • 3+ years building foundational distributed systems or data infrastructure • Experience running critical systems at significant scale • Proficient across cloud architectures • Strong coding experience with Go (preferred) and Python • Background building or maintaining large-scale pipelines • Experience with ML-focused CI/CD and automation • Video domain experience is not required • Operates as a strong IC who leads through action • Fully onsite in San Francisco, Monday to Friday Culture Fit • Enjoys ambiguity, problem discovery, and self-direction • Communicates clearly and concisely • Shows strong intellectual curiosity • Low ego, collaborative mindset • Motivated by building core systems in a small, high-caliber team Red flags include weak communication, low curiosity, or unclear motivation for the domain. Interview Process Intro call focused on culture, curiosity, and communication Technical discussion on background and complexity of past work Problem-solving session with a research engineer Onsite research problem and collaboration exercise