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Technical support engineer jobs in Richmond, VA

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  • EHR Application Support Specialist

    Medasource 4.2company rating

    Technical support engineer job in Richmond, VA

    The EHR Application Support Specialist provides Tier 1 (first call resolution) support to all end users of the Electronic Health Record (EHR) system. This position delivers technical and functional expertise across clinical and patient accounting applications, ensuring the EHR environment remains stable, fully operational, and effectively adopted by end users. Key Responsibilities: Provide Tier 1 clinical and technical support to EHR end users, meeting and exceeding established Service Level Agreements (SLAs) and following ITIL-based processes. Triage end-user issues to determine whether they can be resolved at Tier 1 or require escalation to Tier 2 or vendor teams. Maintain a working understanding of EHR policies, procedures, workflows, and system-specific configurations. Troubleshoot and resolve common technical issues such as password resets, Citrix connectivity, and desktop or application access. Conduct pre- and post-go-live system health checks to verify operational readiness and system functionality. Monitor key performance indicators (KPIs) and usage metrics to identify early warning signs of system degradation or workflow inefficiencies. Coordinate and validate issue resolution with clinical, technical, and vendor teams to ensure system reliability and continuity of care. Maintain sustainment readiness checklists, site health dashboards, and related documentation to support system leadership and operational teams. Develop and maintain documentation including: Post-Go-Live Health Check Reports assessing system performance and user adoption. Sustainment Readiness Checklists to evaluate ongoing operational preparedness. Site Health Dashboards tracking performance metrics and potential issues. Issue Resolution Logs and Trend Analyses for continuous improvement. Knowledge Transfer Documentation for effective handoff and operational continuity. Support lessons learned, trend analysis, and process improvement efforts for future site deployments and system enhancements. Participate in professional development and EHR-specific training as directed. Qualifications: Foundational understanding of healthcare regulatory and compliance requirements (e.g., HIPAA). Strong communication skills, including the ability to explain technical concepts clearly and document support activities accurately. Demonstrated problem-solving skills and ability to provide guidance on routine procedures. Basic knowledge of EHR functionality, clinical workflows, and healthcare operations preferred. Experience in technical support, service desk, or healthcare IT environment beneficial.
    $69k-115k yearly est. 1d ago
  • Information Technology Support Analyst

    Capcenter 4.2company rating

    Technical support engineer job in Richmond, VA

    CapCenter is a leader in mortgage lending with a unique zero-closing-cost model. Our success is built on empowering employees with the tools, technology, and support they need to serve our clients. We are seeking a motivated and detail-oriented IT Support Analyst to join our team and provide consistent, high-quality technology support across the organization. Position Summary The IT Support Analyst will be responsible for providing first-line technical support, managing help desk tickets, and ensuring smooth operation of IT systems and equipment. This role requires strong organizational skills, excellent problem-solving abilities, and the ability to communicate effectively with employees at all levels of the company. Key Responsibilities Serve as the primary point of contact for IT support requests via help desk Manage and prioritize help desk tickets, ensuring timely resolution of high-urgency issues. Install, configure, and maintain hardware, software, and networking equipment. Organize, research, escalate, and remediate identified system vulnerabilities and potential cyber security incidents as identified by SIEM and XDR platforms. Maintain organization, and accuracy of IT equipment inventory in approved systems. Document processes, resolutions, and configurations for knowledge sharing and continuity. Collaborate with internal teams and vendors to escalate and resolve issues when necessary. Support onboarding and offboarding of employees, including workstation setup and access provisioning. Monitor system performance and proactively address issues to minimize downtime. Assist in IT projects, upgrades, and rollouts as assigned. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience). 2+ years of IT support or help desk experience. Strong knowledge of Windows and Office 365 environments. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPNs). Strong organizational skills and ability to manage multiple priorities. Excellent communication and customer service skills. Ability to work independently and as part of a team. Preferred Skills Experience in financial services or regulated industries. Knowledge of Active Directory and user management. Familiarity with endpoint management tools (e.g., Intune, SCCM). Basic scripting or automation skills (PowerShell). What We Offer Competitive salary Comprehensive benefits package (health, dental, vision, 401k). Opportunities for professional development and career growth. Collaborative and mission-driven company culture.
    $65k-119k yearly est. 4d ago
  • Technical Support Analyst 2 (Onsite)

    Serigor Inc. 4.4company rating

    Technical support engineer job in Richmond, VA

    Top Technical Skills Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms. Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices. Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation. Application Installation & Configuration Experience installing and configuring software applications across various systems. Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation. Soft Skills & Professional Strengths Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels. Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles. Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary. Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures. Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed. Skills: SkillRequired / DesiredAmountof ExperienceTelecommunications skills (POTS lines, VoIP, and cell) Nice to haveA/V Systems SupportNice to have Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary Required2YearsCustomer Oriented and Team PlayerRequired3YearsComputer diagnostics and remediation Required3YearsStrong ability to effectively communicate Required3YearsAdditional duties as needed.Required Powered by JazzHR gToN2itk03
    $62k-92k yearly est. 1d ago
  • IT Help Desk Technician

    Endurance It Services

    Technical support engineer job in Richmond, VA

    About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. Overview We are seeking a skilled and customer -oriented IT Helpdesk Technician. As our IT Helpdesk Technician, you'll be the first point of contact for technical support across the facility. You'll help troubleshoot issues, maintain systems, and ensure our staff can deliver care without tech interruptions. Responsibilities: Support residents and customers with the highest level of customer service Provide Tier 1 support for hardware, software, and network issues. Assist with onboarding/offboarding of employees (account setup, device provisioning). Maintain and update IT documentation and asset inventory. Support staff with EMR systems, communication tools, and mobile devices. Coordinate with third -party vendors for escalated issues. Qualifications: 1+ years of IT support experience (preferably in healthcare or senior living). Strong knowledge of Windows OS, Office 365, and basic networking. Excellent communication and customer service skills. Ability to work independently and prioritize tasks in a fast -paced environment. Empathy and patience when working with non -technical users.
    $44k-77k yearly est. 19d ago
  • AV/Desktop Tech Support Analyst @ Richmond , VA (Onsite)

    Quantaleap

    Technical support engineer job in Richmond, VA

    Hi, Greetings from Quantaleap Inc..!! This side Reetu kalra from Quantaleap Inc, We have an excellent job opportunity and I came across your resume from the Job portal and saw that you are doing some fascinating work. Your profile intrigued me, and was wondering if you would be interested in a position with our client. Role : AV/Desktop Tech Support Analyst Location: Richmond , VA (Onsite) Duration: Long-term Job Description Virginia Department of Transportation is looking for an experienced AV technician. As an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound boards. You should have advanced knowledge of audio and video equipment, including video conferencing equipment and services. Excellent troubleshooting and customer service skills are required. The VDOT IT AV/Desktop Support Technician position entails: Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources. Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences. Performs video camera, live stream and audio recordings. Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences. Sets up and operates audio systems for live events and ceremonies, and assists video production. Conducts site surveys to establish AV/VTC equipment customer requirements. Sets up and installs permanently installed conference room displays and video conferencing equipment. Perform administrative tasks such as inventory tracking, checklists, forms, etc. Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers. Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment. Job requires some travel and overnight stays. Reetu kalra Talent Aquisition SpecialistE:************************** M: ************** Quantaleap Inc, 3020 Bernal Ave, Pleasanton, CA 94566 Powered by JazzHR VtZKKINjTn
    $44k-77k yearly est. Easy Apply 10d ago
  • IT Support Specialist

    Vets Hired

    Technical support engineer job in Richmond, VA

    This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on Email support and administration. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 1 years Technical Operations experience At least 1 years of experience with IT systems and infrastructure At least 1 years experience with desktop platforms and operating systems At least 1 years of experience with incident management and reporting tools Preferred Qualifications: Bachelors Degree in Business, Information Systems, Computer Science At least 1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification At least 1 year experience with ServiceNow At least 1 years experience administering Google Workspace, Microsoft Exchange, Proofpoint, Virtru. At least 1 year of experience with public cloud (AWS, Azure, or GCP) Working Place: Richmond, Virginia, United States Company : Vets Hired
    $44k-77k yearly est. 60d+ ago
  • DESKTOP SUPPORT

    Artech Information System 4.8company rating

    Technical support engineer job in Richmond, VA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: # S2LCFH Location:richmond, VA Duration: : 1 year (with possible extension) • Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. • provide remote O365 on workstations and mobile • Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. • Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications Additional Information For more information, Please contact Shubham ************
    $48k-66k yearly est. 3d ago
  • Technical support

    Arete Technologies 4.5company rating

    Technical support engineer job in Richmond, VA

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Description: · ABC Tech Support 3 · *In Person Only* · *local candidates strongly preferred · *ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions Job Description This position will provides end user technical support for both software and hardware.. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware. Experience and Skills · 3 to 5 years experience Tier II support in Information Technology Services · Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware. Skills and Abilities: · SQL · PLSQL · Business Objects Enterprise · Crystal Reports · Footprints · ITIL · Strong analytical, interpersonal and written/verbal communication skills · Sound problem resolution, judgment and decision-making skills · MS Office Proficiency (Word, Excel,) · Ability to demonstrate creative thinking · Ability to develop relationships · Ability to analyze complex processes and understand architectural issues as well as review and test automated systems. · Ability to communicate well and work independently with minimum supervision. · Strong willingness to learn new technologies, dive into challenges and take direction · Ability in problem analysis and resolution. Preferred Qualifications · Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired. · ITIL certification Qualifications Personal Computer Hardware Knowledge Software installs and troubleshooting knowledge and experience Tier 2 and Tier 3 Help Desk experience Crystal Reports, SQL, MS Office Suite, College graduate with degree in IT or related field ITIL certified Ability to work independently with minimum supervision. Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills Hands on experience supporting end user hardware and software problems at an advanced level. Additional Information All your information will be kept confidential according to EEO guidelines.
    $41k-67k yearly est. 60d+ ago
  • VDH Technical Support Analyst 3 (777959)

    Advanced Network Consulting 3.8company rating

    Technical support engineer job in Richmond, VA

    The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help troubleshoot issues and configuring settings among other functions. The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help maintain EHR related activities including troubleshooting issues, configuring settings and setup users among other functions. The EHR EU Support Specialist is responsible for providing Tier 1 (first call resolution) support to all EHR end-users EHR-related clinical and patient accounting applications. This role plays a vital role in supporting the successful implementation and sustainment phases of the VDH Electronic Health Record initiative and help ensures deployed EHR capabilities remain stable, fully operational, and effectively adopted by end-users through post-cutover health checks, issue tracking, and sustainment readiness planning. Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes. Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2. Must understand VDH Local Health Department EHR policies, procedures, and workflows and Oracle Health-specific procedures to resolve issues. Acquires and maintains a general and clinical knowledge of client and related software applications. Attends professional development training as instructed. Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc. Conduct pre- and post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each VDH facility Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation Coordinate and validate issue resolution with implementation, clinical, technical, and vendor teams to ensure continuity of care and system performance Maintain sustainment readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations Provide on-demand support for issue escalation, problem diagnosis, and liaison functions between end users, support teams, and technical vendors Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support Site Health Dashboards and associated metrics to monitor performance and identify potential issues Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Requirements Application Support Experience--Required 5 Years Oracle Health Millenium Cerner EHR experience--Highly desired 3 Years Strong technical troubleshooting skills for hardware, software and basic network issues--Required 3 Years Experience using ServiceNow or other ITSM tool--Highly desired 3 Years Experience supporting remote users--Required 3 Years Strong written and oral communication skills--Highly desired 3 Years Ability to handle multiple competing priorities and multitask efficiently in a dynamic, fast-paced environment--Required 3 Years Demonstrated commitment to exceptional customer service with individuals of varying technical knowledge--Required 3 Years
    $49k-83k yearly est. 33d ago
  • Shared Services Technical Support Engineer

    Collabera 4.5company rating

    Technical support engineer job in Glen Allen, VA

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description We are looking for someone with both general desktop experience and customer software experience. In our experience, the candidates with the general desktop experience just don't have the acumen to take on custom, complex applications, or data issues. Essential Responsibilities: • Work with the functional engineering team in EU to grow domain expertise and become USCAN subject matter expert. • Support USCAN project managers by performing system sweeps on install base and applying patches or plug-ins as needed. • Act as a level 2 response service engineer as needed to resolve customer issues, including application errors, alerts, etc. • Proactively monitor customer databases and resolve /communicate issues. Desired Qualifications: • Experience in providing remote technical support to external and internal customers Qualifications Required Qualifications: • Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 4 years of related industry experience • Demonstrated strong networking skills, including understanding of OSI model, TCP/IP, Routing Concepts • Knowledge of Win Server, UNIX and SQL. • Knowledge of SQLServer and MySQL • Strong customer interaction skills and customer focus • Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams and customers when needed. • Experience managing and resolving customer requests through formal service ticket program such as ServiceNow • Experience with applications Excel and Tableau Additional Information If you are interested and want to apply, Please contact: Ujjwal Mane ************ ****************************
    $73k-96k yearly est. Easy Apply 3d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Technical support engineer job in Richmond, VA

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military
    $57k-82k yearly est. 60d+ ago
  • Technical Support Analyst 4

    Beyond SOF

    Technical support engineer job in Petersburg, VA

    Interview Mode: In Person Only Need Resume by 14th July .VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software. Skill Required / Desired Amount Experience Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree at the hiring mana Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required Experience troubleshooting hardware and software -hands-on or from a service desk Required Demonstrated skills in creating professional communications to users. Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired Excellent project management skills and ability to manage multiple priorities Desired PC/Hardware experience Required Some level of desktop support experience and supporting a Windows 10environment Desired Hardware/software troubleshooting experience Required Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question 2 Please list candidate's email address.
    $43k-77k yearly est. 60d+ ago
  • IT Help Desk Technician

    Brickell Motors-Audi 4.0company rating

    Technical support engineer job in Richmond, VA

    Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia - Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems. The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes. Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus) Qualifications∙ 1-4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation ∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus What We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company products Apply Today!If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.
    $33k-60k yearly est. Auto-Apply 45d ago
  • Server, Network, Desktop Professionals for King George County

    Management Applications

    Technical support engineer job in Richmond, VA

    Management Applications, Inc., a leading provider of Managed IT Services and Network Management, Design and Implementation is seeking high-level Server and Network Management and Desktop Support Professionals. Job Responsibilities and Experience: Experience servicing customers' mission critical computer and network equipment, with multiple location user base of no less than 200 workstations, 10 servers using Microsoft Windows, 7 operating systems, and Windows 2008 and 2012 Server and Microsoft Virtual Servers (VM Ware). A. Thorough and extensive experience working with Windows 7, 8.1, & 10 Operating Systems. B. Thorough and extensive experience working with multiple Windows network server platforms (i.e. 2008, 2012). C. Thorough and extensive experience working with Microsoft System Center software. D. Thorough and extensive experience working with Microsoft Exchange (2010, 2013) to include migrations. E. Thorough and extensive experience working with FortiNet and Cisco Firewall hardware/software. F.Thorough and extensive experience working with large-scale storage devices (StoneFly, Buffalo & TerraStation). G. Thorough and extensive experience working with VOIP phone systems (Cisco, Zultys, Avaya). H. Certified in, and working knowledge/experience with, the standards of security of the Supreme Court of Virginia, for the design and implementation of secure network infrastructures. I. Certified in, and working knowledge/experience with, the standards of security of Virginia State Police, with regards to VCIN, LiveScan, and related Firewall security practices. J. Work closely with the IT Department to coordinate Network Service calls. K. Install, configure, support, and document network server hardware. Installation shall include where applicable, delivery, unloading, uncrating, assembling in server rack structures or fixtures as required, connection of all components of the system, and all other related work including the final “burn in” of the system as needed. L. Diagnose and repair computer hardware and peripheral equipment such as, personal computers, laptops, tablets, monitors, printers, scanners, keyboards, cameras, and other equipment when IT Staff is not in the office. M. Diagnose and repair network hardware and peripheral equipment such as hubs, switches, routers, media converters, fiber optic repeaters, network connections, and test/evaluate new hardware as needed. N. Maintain documentation of services provided to each item of equipment for KGC's evaluation and provide the IT Staff with copies of the documentation. O. Coordinate troubleshooting with KGC's telecommunications providers when outages occur that affect KGC's data, voice and fax services if the IT Staff is out of the office. Available Positions: Server Administrator/Engineers Network Administrator/Engineers Desktop Support Certifications: CompTIA A+ Certified, Microsoft (MCP) and Network (CCNA, CCNP) Certified Engineers Required Education: 4-year degree preferred. MAI will consider 2-year degrees with exceptional experience. Job Application Instructions: To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all IT certifications and Education within your resume.
    $64k-95k yearly est. 60d+ ago
  • Sr. Analyst, Presource Rebates Sales Support

    Cardinal Health 4.4company rating

    Technical support engineer job in Richmond, VA

    **_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. **_Responsibilities_** + Assembles and sends monthly chargeback reporting to vendors in order to reconcile any discrepancies and secure contractual rebates from manufacturers. + Works directly with vendors to ensure Cardinal system is reflecting most up to date and current contracts + Assists in researching rebatable components to ensure contract eligibility is correct and loaded in our Cardinal system, thereby ensuring the chargeback calculate correctly + Learns the Cardinal systems in order to track and validate the calculations of rebated components (chargebacks) **_Qualifications_** + 2-4 years of experience preferred + BA, BS or equivalent experience in related field preferred + Financial background or training to a moderate degree + Working knowledge of Excel & SAP **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000 - $75,000 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $57k-75k yearly 22d ago
  • IT Systems Administrator

    Acoustical Solutions 3.7company rating

    Technical support engineer job in Richmond, VA

    The IT Systems Manager is responsible for maintaining and continuously improving technology systems across the company, including but not limited to the ERP/CRM system, networking, systems security, phone systems, internet connectivity, and user hardware. The role is also responsible for user training, user support, and process improvements as requested by internal customers. Also, continuously analyzes technology needs, recommends solutions, defines, and manages project implementations and drives lean process improvements. This position understands, communicates, interprets, and documents business processes and requirements, resulting in a high level of satisfaction by all users and management. This position is responsible for managing and supporting all technology systems, including but not limited to, network infrastructure and architecture, communications systems, Microsoft ERP and CRM systems, Microsoft Office suite of products. This position manages and directs all 3rd party systems vendors. This position is responsible for managing the IT budget.
    $58k-76k yearly est. 60d+ ago
  • Help Desk Support Technician

    Endurance It Services

    Technical support engineer job in Richmond, VA

    About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. Overview We are seeking a skilled and customer -oriented Desktop Support Technician for future opportunities across various departments. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement Responsibilities: Provide first -level contact and problem resolution for all users with hardware, software, and application issues. Perform installations, configurations, and upgrades of desktop hardware and software. Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity. Maintain and update documentation of hardware and software configurations. Assist with the setup and deployment of new equipment and systems. Collaborate with other IT team members to ensure efficient operation of the company's IT infrastructure. Provide training and guidance to users on best practices and usage of IT resources. Maintain inventory of all IT equipment and software licenses. Ensure compliance with company policies and procedures related to IT security and usage. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as a Desktop Support Technician or in a similar role. Strong knowledge of Windows and Mac operating systems. Familiarity with remote desktop applications and help desk software. Excellent problem -solving and communication skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Preferred Qualifications: Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar. Experience with network troubleshooting and basic network configurations. Knowledge of ITIL practices and principles. Working Conditions: Office environment with occasional travel to other company locations may be required. Ability to lift and move computer equipment as needed. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and inclusive work environment. The chance to work on exciting and impactful projects. We will keep your application on file and contact you when a suitable position becomes available.
    $44k-77k yearly est. 60d+ ago
  • Technical Support

    Arete Technologies 4.5company rating

    Technical support engineer job in Richmond, VA

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment Help Desk Tech Job Duties include: 1. Respond to and direct help desk tickets to other technicians for resolution 2. Perform installation and troubleshooting of PC's, printers, iPhones and software. 3. Daily inspections of server room and data closets 4. Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other technicians for resolution -installation and troubleshooting of PCs, printers, iPhones and software -Daily inspections of server room and data closets -Manage backup tape rotation and cases for offsite pickup -Perform network jack activation for correct VLAN -Basic customer training and support on Mitel phone operations -Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Qualifications Need Local Candidates Additional Information Best Regards, Paramjot Singh
    $41k-67k yearly est. 60d+ ago
  • Shared Services Technical Support Engineer

    Collabera 4.5company rating

    Technical support engineer job in Glen Allen, VA

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description We are looking for someone with both general desktop experience and customer software experience. In our experience, the candidates with the general desktop experience just don't have the acumen to take on custom, complex applications, or data issues. Essential Responsibilities: • Work with the functional engineering team in EU to grow domain expertise and become USCAN subject matter expert. • Support USCAN project managers by performing system sweeps on install base and applying patches or plug-ins as needed. • Act as a level 2 response service engineer as needed to resolve customer issues, including application errors, alerts, etc. • Proactively monitor customer databases and resolve /communicate issues. Desired Qualifications: • Experience in providing remote technical support to external and internal customers Qualifications Required Qualifications: • Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 4 years of related industry experience • Demonstrated strong networking skills, including understanding of OSI model, TCP/IP, Routing Concepts • Knowledge of Win Server, UNIX and SQL. • Knowledge of SQLServer and MySQL • Strong customer interaction skills and customer focus • Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams and customers when needed. • Experience managing and resolving customer requests through formal service ticket program such as ServiceNow • Experience with applications Excel and Tableau Additional Information If you are interested and want to apply, Please contact: Ujjwal Mane ************ ****************************
    $73k-96k yearly est. Easy Apply 60d+ ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Technical support engineer job in Laurel, VA

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military
    $57k-82k yearly est. 60d+ ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in Richmond, VA?

The average technical support engineer in Richmond, VA earns between $59,000 and $113,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in Richmond, VA

$82,000

What are the biggest employers of Technical Support Engineers in Richmond, VA?

The biggest employers of Technical Support Engineers in Richmond, VA are:
  1. Collabera
  2. AvePoint
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