Security & Technical Support Analyst
Technical support engineer job in Roanoke, VA
Basic Function:
This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed.
Significant Responsibilities:
Security:
Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc.
Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment.
Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management.
Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely.
Recommends security solutions, methods to the Manager of IT Support.
In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions.
Participate in audits or cyber-security testing to provide supporting data as necessary.
Infrastructure Technical Support:
Performs administration and support tasks in a Microsoft Windows environment.
Responds to first and second level support requests from business areas via phone call or email.
Performs troubleshooting activities and communicates with business partners to solve day-to-day issues.
Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues.
Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner.
Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly.
Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created.
Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution.
Communicates ideas, situations and status clearly and effectively.
Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up.
Participates in an on-call rotation.
Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner.
Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs.
Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.
Job Scope:
Organization responsibility-has no supervision or leadership responsibilities
Communication-frequent daily contact with all levels of employees, contractors and vendors
Confidentiality-follows company policy/procedures for all levels and types of communication
Financial Responsibility - has no financial responsibility
Judgment - has responsibility on certain custom mission critical systems for the company.
Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc.
Travel-occasional overnight travel to out-of-state facilities
Minimum Qualifications Required:
Education and Experience:
Experience in Microsoft Azure cloud computing configuration and administration are a plus.
Cisco certifications are a plus.
Certifications in Windows-based technologies or Cloud computing are a plus.
High school diploma or GED with three years' IT related work experience in a corporate working environment is required.
Associate degree in a computer science/information technology related field preferred.
Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects.
Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement.
Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.
Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Auto-ApplyChild Autism Support Professional (Entry-Level)
Technical support engineer job in Rocky Mount, VA
Virgina's Premier ABA Therapy Provider for Children with Autism We are a values-driven company and are dedicated to providing world-class ABA therapy services to our early childhood clients while promoting a positive and supportive culture for our team members.Top 5% nationally in employee satisfaction!*Top 3% nationally in client family satisfaction!**
Glassdoor Top 50 Best Places to Work
All applicants are welcome - we provide paid training to all of our new therapists to accelerate their careers as RBTs (Registered Behavior Technicians)!How you'll make a difference in the lives of children:
Work one-on-one with children diagnosed with autism to enrich their lives by providing exceptional therapy services and support
Implement evidence-based behavior treatment plans, teaching social, communication and life skills
Collaborate with and learn from the top clinical minds in the field, preparing you for a career in a variety of healthcare, behavioral health or educational fields
What we offer:
Frequent reviews/raises: Reviews and wage increases every 6 months with frequent feedback to turbo charge your professional development and career
Beautiful clinic spaces in which you'll work, collaborate and build friendships with passionate and fun-loving colleagues
Medical, dental and vision insurance plan options***
Medical options include company-paid behavioral and medical telehealth care
Paid time off
401(k) with 4% match
Company-paid life and disability insurance
Supplemental employee, spouse and child life insurance with AD&D options
Short- and long-term disability options
Company-sponsored discounts on electronics, travel, entertainment, fitness, apparel and more
Employee reward and recognition program, regular company-sponsored holiday and celebration events
Pet insurance
What you'll bring:
A passion for working with children with autism and their families
An eagerness to be part of an energetic, passionate and caring team of professionals
A high school diploma (bachelor's degree in any field preferred)
A deep commitment to show up and bring your whole self to work every day (reliable transportation and a valid driver's license required)
*Peakon/Workday benchmarking
** BHCOE benchmarking
***Eligible at 30 hours per week
Mosaic is an Equal Opportunity Employer
Auto-ApplyHVAC Technical Support Specialist - DCT
Technical support engineer job in Daleville, VA
HVAC TECHNICAL SUPPORT SPECIALIST - DCT
About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on.
JOB SUMMARY:
This position is primarily concerned with meeting the expectations of our customers through answering technical inquiries regarding HVAC Data Center Cooling products. Inquires may be from the telephone or via forms from web inquiries. Product knowledge from the HVACR field including, electrical, mechanical, and controls experience are helpful in the resolution of problems and training customers about the proper operation and principles of operation. Technical Support will work with customers before a warranty remedy is provided by the parts group or field technician support is coordinated. Position requires coordination with other departments within the Data Center Business Area in a comprehensive approach at building and maintaining successful relationships with Munters customers.
ESSENTIAL FUNCTIONS:
Provide telephone coverage for incoming technical questions and product problems from customers and field service technicians.
Monitor the service request database to respond to service calls received by the call center and work with customers to resolve issues.
If necessary, on occasion visit a customer site to assist field service technician service visits when the situation demands it
Knowledge of BOM structures, PLC programming practices, Wiring Schematics, and HVAC controls
Prepare warranty parts approval requests with an extremely high level of accuracy
Promote Service during conversations with parts customers and actively promote service sales through warranty expiration letters and other marketing channels
Promote sale of retrofit solutions by listening to customer
Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities, provide input to customer complaints system and other corrective action vehicles
Provide parts sold information to techs on a monthly basis to promote overall service
ADDITIONAL RESPONSIBILITIES:
Handles all other requests from management on a timely basis
May be asked to be on-call on an alternating basis and respond to customers' needs as required
Understand that Field Service's major role is one of instant response to customers' needs, and focus as part of a team to make us available at all times to all of our customers' needs, urgent or otherwise
JOB QUALIFICATIONS:
High school diploma
Strong verbal communication skills
Ability to multitask,
Customer focus
Computer skills with Visibility and database, word processing, and spreadsheets
Marketing skills and Organizational skills
Ability to stay with an issue through its successful resolution
Extensive familiarity with Commercial and Industrial DH products.
Background in Electrical, Mechanical or HVAC equipment and or troubleshooting.
Equal Opportunity Employer: [Insert company name] is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Auto-ApplyClassroom Technology Support Analyst
Technical support engineer job in Lexington, VA
The Classroom Technologies Support Analyst is part of a team that installs, manages, and maintains functional, reliable, and intuitive presentation systems for classrooms, meeting spaces, and specialty locations to complement the educational goals of the University. The Classroom Technologies Support Analyst provides support in the use, function and design of classroom and meeting space technology.
This position offers an attractive weekday schedule and the opportunity to contribute to an innovative higher education environment that prioritizes best-in-class technology solutions. As part of Client Services in ITS, the award-winning Classroom Technologies team is nationally recognized for its collaborative and forward-thinking approach. Team members also benefit from opportunities for professional growth, including continuing education and development resources. Learn more about what makes Washington and Lee University a great place to work and live at jobs.wlu.edu.
Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.
Essential Functions:
Shares responsibility as a primary responder for classroom and meeting space support requests. Prompt response time is crucial to the Classroom Technologies mission
Provides support for personal devices (iOS, Mac, PC, Android, etc.) in the classroom environment.
Plans and executes solutions to reported problems.
Uses the ITS ticketing software promptly to document and manage help requests, training requests and equipment malfunctions and repairs.
Analyzes help calls and user feedback for opportunities to implement improvements in a timely manner.
Collaborates in the development of training and orientation programs, documentation materials, service procedures, reference materials, and other resources to effectively support operational systems and end-users.
Remains competent and current in the industry trends and standards.
Stays abreast of new technologies and evaluates possible impact and use. Makes recommendations based on research.
Provides regular maintenance of multimedia equipment including firmware updates, proper cleaning and cable management.
Maintains and organizes inventory of the department's devices including, currently installed, hot swaps and disposal for classroom and meeting space A/V.
Provides support for digital signage hardware on campus.
Follows the ITS Information Security Program and industry standard best practices to help ensure the confidentiality, integrity, and availability of all IT resources.
Supports the Associate Director of Classroom Technologies with installations, upgrades, purchasing, and PO requisitions.
Performs other duties as assigned.
Minimum Qualifications:
Bachelor's degree or a combination of education and experience from which a similar skillset would be obtained, including two years professional experience in a “just-in-time" technical position.
Experience in A/V technology in a higher education environment is preferred.
The ability to understand and troubleshoot A-V systems and to configure and support classroom computers in both Windows and Apple environments.
Knowledge of supporting A/V control systems, DSP's, Cameras, etc.
Proficiency in Microsoft Office, videoconferencing solutions, and lecture capture solutions.
Ability to perform A/V system checks in terms of projector alignments and focus and detect audio distortion and feedback.
Ability to navigate network tools to troubleshoot networked devices
Desire to understand and strive for improving variables within our control.
An ability to think critically and reprioritize under time constraints.
Professional and effective written and verbal communications skills.
Application Instructions
Review of applications will begin on September 15 and continue until the position is filled. Required materials include:
Cover letter
Resume
Names and contact information for three professional references
Application instructions for internal and external candidates can be found at *********************************************************
Position Type:
Exempt, Full Time, Benefit Eligible
Minimum Pay:
$63,844.00 - Pay Commensurate with Experience
Washington and Lee is an Equal Opportunity Employer seeking candidates committed to high standards of scholarship, performance, professionalism, and to a welcoming campus community. Job description requirements are representative, but not all‐inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Auto-ApplyTechnology Support Analyst
Technical support engineer job in Blacksburg, VA
Apply now Back to search results Job no: 534946 Work type: Staff Senior management: College of Science Department: Chemistry Job Description The Department of Chemistry seeks a highly skilled and motivated individual to design, manage, and maintain the department's infrastructure, encompassing hardware, software, and instrumentation support. The primary focus will be on supporting Windows-based systems, with some assistance for Mac environments. The role also requires expertise in instrument control systems and data acquisition systems that are essential for the department's research and teaching mission.
Key responsibilities include providing on-site technical support to faculty, students, and staff; managing desktop and laptop computers; configuring and maintaining instrument interfaces; and ensuring compliance with IT security and safety standards. The individual will work independently and coordinate with other members of the Chemistry Department IT team to meet all computing and laboratory technology needs.
This position is crucial to the department's IT operations. As the primary on-site technology support resource, this individual represents IT services within the Chemistry Department, influencing the positive perception of our clients. Providing exceptional service-oriented support is a vital part of success in this role. The ideal candidate will possess solid technical knowledge and proficiency, demonstrate a strong commitment to improvement and teamwork, exhibit good follow-up and communication skills, and show professional respect for all clients, team members, and partners
Required Qualifications
* Demonstrated knowledge and advanced hands-on experience with Windows operating system configuration, deployment, and troubleshooting in an educational, office, or enterprise setting.
* Experience managing and administering desktop and laptop endpoints, including hardware installation, replacement, repair, and software deployment.
* Knowledge of IT security issues and ability to implement security practices to satisfy university requirements and best practices.
* Demonstrated experience with instrument control systems, data acquisition systems, or laboratory equipment interfaces.
* Ability to understand computer hardware, software, networks, and operating systems, and ability to configure systems to work effectively and reliably.
* Ability to troubleshoot complex technical problems methodically and implement solutions with minimal oversight.
* Excellent communication skills to interact effectively with clients of varying technical knowledge, addressing their needs and concerns professionally.
* Ability to work independently and collaboratively in a team environment with a team-centric mindset.
* Strong time management and prioritization skills to handle competing support requests and tasks.
* Ability to maintain professional demeanor and diplomacy in times of high volume or difficult situations.
* Demonstrated ability to create and maintain detailed documentation.
Preferred Qualifications
* Bachelor's degree in a technical computer-oriented field or related certifications, or equivalent experience.
* Experience with Active Directory user provisioning, group management, and troubleshooting, including Group Policy administration.
* Working knowledge of Mac operating system support and troubleshooting.
* Knowledge of endpoint management tools and configuration management platforms (Microsoft Endpoint Configuration Manager, InTune, Jamf, or similar).
* Experience in an academic or research environment.
* Familiarity with specialized scientific instrumentation (mass spectrometers, NMR systems, chromatography equipment, etc.).
* Experience with remote support delivery to distributed locations.
* Demonstrated supervisory or mentoring experience, or willingness to supervise and train other IT support staff.
* Experience with IT service ticketing and knowledge management systems.
Pay Band
5
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Regular
Salary Information
Commensurate with experience
Hours per week
40 - exempt position
Review Date
12/15/25
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Leslie Cherry-Marshall at *************** during regular business hours at least 10 business days prior to the event.
Advertised: December 1, 2025
Applications close:
Customer Support Analyst - 100% Commission | Roanoke, VA (SG-172623)
Technical support engineer job in Roanoke, VA
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
Technology Support Analyst
Technical support engineer job in Blacksburg, VA
The Department of Chemistry seeks a highly skilled and motivated individual to design, manage, and maintain the department's infrastructure, encompassing hardware, software, and instrumentation support. The primary focus will be on supporting Windows-based systems, with some assistance for Mac environments. The role also requires expertise in instrument control systems and data acquisition systems that are essential for the department's research and teaching mission.
Key responsibilities include providing on-site technical support to faculty, students, and staff; managing desktop and laptop computers; configuring and maintaining instrument interfaces; and ensuring compliance with IT security and safety standards. The individual will work independently and coordinate with other members of the Chemistry Department IT team to meet all computing and laboratory technology needs.
This position is crucial to the department's IT operations. As the primary on-site technology support resource, this individual represents IT services within the Chemistry Department, influencing the positive perception of our clients. Providing exceptional service-oriented support is a vital part of success in this role. The ideal candidate will possess solid technical knowledge and proficiency, demonstrate a strong commitment to improvement and teamwork, exhibit good follow-up and communication skills, and show professional respect for all clients, team members, and partners
Required Qualifications
• Demonstrated knowledge and advanced hands-on experience with Windows operating system configuration, deployment, and troubleshooting in an educational, office, or enterprise setting.
• Experience managing and administering desktop and laptop endpoints, including hardware installation, replacement, repair, and software deployment.
• Knowledge of IT security issues and ability to implement security practices to satisfy university requirements and best practices.
• Demonstrated experience with instrument control systems, data acquisition systems, or laboratory equipment interfaces.
• Ability to understand computer hardware, software, networks, and operating systems, and ability to configure systems to work effectively and reliably.
• Ability to troubleshoot complex technical problems methodically and implement solutions with minimal oversight.
• Excellent communication skills to interact effectively with clients of varying technical knowledge, addressing their needs and concerns professionally.
• Ability to work independently and collaboratively in a team environment with a team-centric mindset.
• Strong time management and prioritization skills to handle competing support requests and tasks.
• Ability to maintain professional demeanor and diplomacy in times of high volume or difficult situations.
• Demonstrated ability to create and maintain detailed documentation.
Preferred Qualifications
• Bachelor's degree in a technical computer-oriented field or related certifications, or equivalent experience.
• Experience with Active Directory user provisioning, group management, and troubleshooting, including Group Policy administration.
• Working knowledge of Mac operating system support and troubleshooting.
• Knowledge of endpoint management tools and configuration management platforms (Microsoft Endpoint Configuration Manager, InTune, Jamf, or similar).
• Experience in an academic or research environment.
• Familiarity with specialized scientific instrumentation (mass spectrometers, NMR systems, chromatography equipment, etc.).
• Experience with remote support delivery to distributed locations.
• Demonstrated supervisory or mentoring experience, or willingness to supervise and train other IT support staff.
• Experience with IT service ticketing and knowledge management systems.
Pay Band
5
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Regular
Salary Information
Commensurate with experience
Hours per week
40 - exempt position
Review Date
12/15/25
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto,
Ut Prosim
(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Leslie Cherry-Marshall at *************** during regular business hours at least 10 business days prior to the event.
IT Support Technician
Technical support engineer job in Roanoke, VA
About the Role: Tivoli'sWorld Staffing is seeking a dependable and technically skilled IT Support Technician to support our clients' growing technology needs. This position is ideal for candidates experienced in both on -site and remote technical support, capable of troubleshooting a variety of IT issues across hardware, software, and networks.
Key Responsibilities:
Provide front -line remote and on -site technical support for desktops, laptops, printers, and mobile devices
Troubleshoot a wide range of technical issues including software errors, hardware failures, and connectivity problems
Assist with user account setup, email configuration, password resets, and basic network access support
Guide users through issue resolution remotely via phone, email, or screen -sharing tools
Install, configure, and update operating systems and applications
Maintain ticket logs, documentation, and escalate complex cases to senior support when necessary
Ensure client systems follow company policies and meet security standards
Requirements
Skills & Qualifications:
Strong troubleshooting skills across hardware, software, and networking environments
Proficient in remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, Zoom, etc.)
Familiarity with Windows, mac OS, and basic mobile operating systems
Experience with cloud platforms and business applications like Microsoft 365 and Google Workspace
Clear communication skills and a professional, customer -focused approach
Ability to multitask and prioritize in a fast -paced support environment
Preferred Certifications (not required):
CompTIA A+ or Network+
Microsoft Certified: Modern Desktop Administrator Associate
Google IT Support Professional Certificate
Education & Experience:
Associate degree in IT, Computer Science, or related field
1-2 years of prior helpdesk or IT support experience
Benefits
Benefits of Working with Tivoli'sWorld:
Competitive bi -weekly pay
Temp -to -perm growth opportunities with reputable companies
Hands -on experience with varied client environments
Flexible assignments including remote and hybrid options
Supportive agency team helping match you with the right roles
Quick onboarding process and access to tools you need to succeed
Join a network of professionals who thrive in dynamic, tech -driven environments. Apply today and take the next step in your IT support career with Tivoli'sWorld.
Desktop Support Technician
Technical support engineer job in Lynchburg, VA
TITLE The University of Lynchburg, a private, regional university in the beautiful foothills of the Blue Ridge Mountains in Central Virginia, is seeking applicants for full-time a Desktop Support Technician position in the IT department for the University of Lynchburg.
This position reports to, is supervised by, and evaluated by the Manager of User Support. The evaluation of work performance will be ongoing and will be carried out by the Manager of User Support. It will include the specific duties and responsibilities of this position description plus employee attitude and general working behavior.
Job Type: FT/RPT (Benefits Eligible)
Job Purpose:
The IT User Support Technician is part of a team of IT professionals who provide in house technical hardware and software support for the campus. Technicians help troubleshoot and diagnose computer, printer, software, and other technology related issues.
Specific Job Duties:
* Provides technical support for students, faculty, and staff
* Installs, troubleshoots, and repairs campus Windows and Mac computers
* Configures, maintains, and troubleshoots peripheral devices
* Respond to helpdesk calls, emails, and tickets
* Troubleshoot software related issues
* Basic network troubleshooting
* Other duties as assigned
Starting Salary:
$42,000 a year
Benefits:
* Generous paid vacation, personal days, paid sick time and family leave, comprehensive insurance (medical, dental, vision, etc.) and retirement plans, flexible spending account, tuition remission, life and long-term disability insurance, and more. Learn more about employment benefits at the University of Lynchburg.
Schedule:
* 8:30 am - 5:00 pm (7.5 hours/day with some evenings and weekends to meet needs of the department may be required)
Experience/Skills:
* Must have good teamwork skills
* Good verbal and written communication skills
* Ability to effectively communicate with users that range from the novice to the experienced
* Strong analytical and problem-solving skills
* Some experience with SCCM and JAMF
Physical Demands:
* The functions of this position are usually performed sitting, but may involve significant amounts of walking or standing. Some amount of stooping, kneeling, bending, climbing ladders, lifting or carrying is required
Required Qualifications:
* Knowledge and experience with Microsoft Windows and Mac OS
* Experience with Microsoft Office and Google Workspace
* Ability to troubleshoot and repair computer software, hardware, and associated peripherals
Preferred qualifications:
* Two years relevant experience
Education:
* Two years of college or technical coursework, or equivalent work experience required
Work Remotely:
* No
We seek candidates who are committed to the University of Lynchburg's efforts to create an environment that fosters a student-centered environment, develops the breadth of knowledge associated with liberal education, respects and supports diversity, equity, and inclusion, values and celebrates diverse faith traditions, and sustains close working relationships among faculty, staff, students, alumni, and community partners.
Candidates must successfully pass a background check that is satisfactory to the University.
Submit a cover letter, résumé, and three professional references to:
Human Resources Jobs Page
The University of Lynchburg is committed to diversity within its community and welcomes applications from persons of color, women, Indigenous/aboriginal people of North America, persons with disabilities, the LGBTQIA+ community, and others who may contribute to the further diversification of the University of Lynchburg community.
The University of Lynchburg is an equal-opportunity employer.
Qualifications
Required Qualifications:
* Knowledge and experience with Microsoft Windows and Mac OS
* Experience with Microsoft Office and Google Workspace
* Ability to troubleshoot and repair computer software, hardware, and associated peripherals
Preferred qualifications:
* Two years relevant experience
Protection and Controls (P&C) Engineer/Engineering Technologist - Transmission System Operations Engineering (TSOE)
Technical support engineer job in Roanoke, VA
**Job Posting End Date** 11-09-2028 Please note the job posting will close on the day before the posting end date. Responsible to the assigned supervisor for performing advance engineering work activities and projects requiring the application of engineering knowledge in a safe, effective, efficient and economic accomplishment of assigned objectives.
**Job Description**
**What you'll do:**
**Note:** _This position is posted in a range. The final grade and compensation offered will be based on the successful candidate's education, experience, and relevant skills._
+ Technical Expertise: Exhibits advanced level proficiency plus advanced knowledge of a specialized technical area that enables the engineer to serve as a resource for the company in an area such as system production, underground systems, extensive control systems, thermo-hydraulic control systems, distribution standards, fossil or nuclear plant operations,etc.
+ Leadership & Guidance: Influences the direction of thinking throughout the organizational unit as a recognized authority in an area of expertise. Leads, facilitates and coordinates work activities of others within work group, team, department, corporate entity, or those external to the company and assumes the role of project or function manager for assigned tasks.
+ Planning & Organization Ability: Develops, recommends, and implements plans that include all scheduling, resource, and cost information and control required to address complex engineering problems that require the input and efforts of a wide array of entities both internal and external to the company.
+ Problem Solving & Initiative: Identifies, clarifies, resolves, and initiates solutions to complex problems that require multi-functional, or organizational, interfacing and/or multi-disciplined analytical techniques. Develops opportunities and new ideas and approaches that have system-wide impact.
+ Communication: Leads in the preparation and presentation of complex technical subjects, clearly, concisely, and persuasively, bringing in ancillary issues before senior management, professional organizations, regulatory bodies, etc. Projects credibility and competence on technical issues and has highly developed presentation skills.
+ Interpersonal Skills: Builds teams and networks that extend through AEP, and other companies, professional organizations, regulatory agencies, and academia. Networks throughout AEP, other companies, professional organizations, and regulatory agencies.
+ Decision Making: Possesses the experience and knowledge to make some technical decisions based on calculated risks without management review. Makes decisions affecting long range plans and goals based on analysis of highly uncertain input and outcomes. Visualizes long-term results. Makes decisions where differences of opinion are likely to exist. Makes decisions that have an impact across organizational boundaries.
+ Business Awareness & Characteristics: Demonstrates vision in identifying business opportunities for the organizational unit. Understands how strategies and decisions impact the relationship with our customers and suppliers.
**What we're looking for:**
**Engineer/Engineering Technologist SG7**
+ Has typically acquired 4 or more years of related engineering experience along with a Bachelor's degree in engineering in a program accredited by ABET*
+ Or 2 years of related engineering experience along with a Master's degree in engineering from a program accredited by ABET* .
+ Individuals with a PhD in engineering from an engineering program accredited by ABET* may be considered for entry into the organization at this level.
_Acceptable alternative is:_
+ Bachelor's degree in engineering (non-ABET) plus a Master's degree or PhD in engineering from a university with an ABET accredited Bachelor's program.
**Engineer Senior SG8**
+ Has typically acquired 6 or more years of related engineering experience along with a Bachelor's degree in engineering in a program accredited by ABET*
+ Or 4 years of related engineering experience along with a Master's degree or PhD in engineering from a program accredited by ABET*
_Acceptable alternative is:_
+ Bachelor's degree in engineering (non-ABET) plus a Master's degree or PhD in engineering from a university with an ABET accredited Bachelor's program.
**Engineering Technologist**
+ Has typically acquired 6 or more years of related experience in work activities and projects requiring the application of engineering technology principles
+ Bachelor's degree in engineering technology* in a program accredited by ABET**.
+ *A degree in engineering technology is the preferred degree: however, engineering degrees will also be considered.**ABET - Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology.
_Acceptable alternative:_
+ Bachelor's degree in engineering technology (non-ABET) plus a Master's degree or PhD in engineering technology from a university with an ABET accredited Bachelor's program.
**Engineer Principle SG9**
+ Has typically acquired 8 or more years of related engineering experience along with a Bachelor's degree in engineering in a program accredited by ABET*
+ Or 6 years of related engineering experience along with a Master's or PhD in engineering from a program accredited by ABET*.
+ Registration as a Professional Engineer (PE) in any U.S. state or Puerto Rico** is preferred for this position unless approval to waive this requirement is given by the organization's EVP.*ABET - Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology.
_Acceptable alternative is:_
+ Bachelor's degree in engineering (non-ABET) plus a Master's degree or PhD in engineering from a university with an ABET accredited Bachelor's program.
+ ** Confirmation is preferred to ensure the PE obtained in Puerto Rico aligns with NCEES standards.
**Engineering Technologist Principal SG9**
+ Has typically acquired 8 or more years of related experience in work activities and projects requiring the application of engineering technology principles
+ Bachelor's degree in engineering technology* in a program accredited by ABET**.
+ *A degree in engineering technology is the preferred degree: however, engineering degrees will also be considered.
**ABET - Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology.
_Acceptable alternative_
+ Bachelor's degree in engineering technology (non-ABET)plus a Master's degree or PhD in engineering technology from a university with an ABET accredited Bachelor's program.
** Confirmation is required to ensure the PE obtained in Puerto Rico aligns with NCEES standards.
***VP or above may waive the requirement for a degree from a university with an Non ABET accredited program
**Where you'll work:**
These roles sit on site in New Albany, Ohio, Del Rio Texas, Roanoke, Virginia or Tulsa, Oklahoma.
**What you'll get:**
Engineer SG7($82,000-$105,000)
Engineer Senior SG8($96,000-$125,000)
Engineer Principal SG9($112,000-$145,000)
**In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.**
**Where Putting the Customer First Powers Everything We Do**
**At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you**
**American Electric Power (On-Site)**
**$82K- $145K / Year**
**\#LI-Onsite**
**\#AEPCareers**
**\#engineering**
**Compensation Data**
**Compensation Grade:**
SP20-007
**Compensation Range:**
$85,081.00-106,352.50 USD
The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
**Hear about it first!** Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Field Support Technician
Technical support engineer job in Martinsville, VA
Responsive recruiter Benefits:
Health insurance options
Free Life Insurance
Free Personal Tax Return
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Our Seasonal Field Support Technician is responsible for completing the set-up and break-down of our kiosks in various local retail stores. Tasks include driving a moving truck, carrying equipment into the location, setting up a kiosk, and location maintenance. The ideal candidate will possess knowledge of computer/tech installation, but this is not required.
What you'll do here:
Assist with the set-up and teardown of kiosk furniture, computers, tech, and kiosk components using hand tools.
Meets deadlines to ensure office locations meet our brand/marketing appearance standards.
Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
Other duties as assigned.
Skills you'll bring for success:
Driver's license preferred.
Good interpersonal and communication skills.
Basic knowledge of computer functions is preferred but not required.
Customer service experience.
Physical Demand and Work Effort:
Standing, walking, sitting.
Must be able to lift, push, pull, or carry up to 55 lbs. at one time.
Must be able to hold, carry, and move equipment, tools, and materials.
Compliance with company policies and standards.
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
Auto-ApplyField Engineer - Drive and Control Systems (EE25104)
Technical support engineer job in Roanoke, VA
Job #
EE25104
Job Title
Field Engineer - Drives and Control Systems
Office Location
Roanoke, VA; NC; GA; TX; IN; FL Preferred
Business Function/ Department
Industrial Systems/Field Engineering Production Systems
Sales Territory, if applicable
N/A
General Role Description
Provide Technical Advisory Services (TAS) to coordinate installation and commissioning activities for assigned projects while meeting project schedules and performance criteria.
Role Accountabilities
- Commission AC and DC drive systems and/or control software to meet design performance criteria
- Perform tune up of closed loop regulators to ensure optimal equipment performance and meet design parameters
- Troubleshoot and correct process application problems in complex control systems
- Design, configure, and test system software and hardware to meet contractual requirements when assigned
- Gather pertinent information from authorized sources to assess project requirements as related to assigned scope of work
- Provide regular, accurate, and considered commissioning status reports to parties deemed appropriate to the situation
- Lead respective process component of client witness system acceptance test when assigned
- Recommend changes to commissioning procedures to improve system performance
- Recommend software or hardware improvements to engineering department
- Maintain current safety qualifications appropriate to the assigned tasks and adhere to both Company and client safety requirements
- Ensure proper safety equipment is available and in good working condition, as assigned
- Coach associates in specific areas of technical expertise when identified by management as a function expert
- Train client personnel on system maintenance procedures and/or system operation to ensure optimum performance and minimum downtime
- Plan and execute special projects up to 9 months in duration to support the department when assigned
General Employee Accountabilities
- Bring full effort to bear on tasks assigned by manager
- Give manager best advice
- Give earliest notice when work cannot be delivered as specified
- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
- Comply with all Company policies, practices, and procedures and all regulations and laws
- Recommend viable improvements proactively
- Ensure effective utilization of business tools and processes
Requirements
Minimum Qualifications
Bachelor's degree in electrical engineering, mechanical engineering with control automation coursework, mechatronics, computer engineering or related field or equivalent via education and/or work experience
2 years' experience with process and automation controls
2 years' field engineering experience or 2 years' experience working in the metals, material handling, paper, or general industries
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative and communication skills
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
Proficiency in MS Excel, Work and Access
Availability to travel, domestically and internationally, more than 75% of the time, sometimes with limited notice
Preferred Qualifications
- Demonstrated experience working with international clients and field service personnel
- Demonstrated experience in international field engineering
- Demonstrated experience in the metals, material handling, paper, or general industries
- Proficiency in Oracle ERP
- Proficiency in MS Projects
Link to TMEIC Corporation Americas website: *********************** To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer
Auto-ApplyServer | Part-Time | Virginia Tech Club
Technical support engineer job in Blacksburg, VA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
The Server will provide ultimate hospitality for guests in a fast-paced, high volume environment.
This role will pay an hourly wage of $5.00, plus tips.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
Maintains knowledge of the menu and any special items being offered.
Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers.
Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
Ensures neat presentation of all ordered items, with no spill-over.
Pre-buses tables and full buses tables when necessary during peak periods.
Maintains availability to work during many peak periods.
Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc).
Maintains high responsiveness to customer desires and requests.
Maintains a professional and clean appearance.
Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff in order to improve communication and coordination so that patrons may be impressed by their dining experience.
Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered
Qualifications
Experience working in a fast-paced, high volume environment preferred
Must have a High School Diploma, G.E.D. or related Food Service Job Experience.
Must acquire and maintain a Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings.
Ability to work in a team-oriented, fast-paced, event-driven environment.
Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-ApplyIT Support Specialist
Technical support engineer job in Covington, VA
Job Description
Provide comprehensive technical support: hardware, software, applications, systems, interfaces, and equipment, which may include supporting staff and/or operations at multiple locations;
Performs basic installation, configuration, troubleshooting, and repair of software and hardware with basic knowledge of network and security principles. Serves as a resource to staff for resolving under the guidance of the IT Director. Ensures all technology support and system maintenance activities comply with HIPAA, HITECH, and agency data security standards. May require on-call availability or flexible scheduling.
Essential Functions:
Troubleshoot and resolve computer software, hardware, internet, phone, and voicemail problems utilizing available resources in a timely manner.
Installs troubleshoots and performs upgrades to the software of all Agency Computers. Performs set up and configuration of new computers, printers, copiers, software, drivers, internet, email, etc.
Develop, create, and verify preventative maintenance schedules and upgrades on computers and servers, support asset tracking.
Supports and maintains user account information iand ensures appropriate access levels and system security are maintained in compliance with HIPAA and agency privacy standards. May assist with web designing, creating and maintaining the AHCS' website and other duties as assigned.
Education and Experience: Two (2) year degree in a relevant IT field of study and three (3) years of relevant work experience; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities
Why work at AHCS?
Supporting our mission: This role provides a critical support function of the IT Department, which allows AHCS to remain operationally stable in our network in order to continue serving our clients. Each day, AHCS makes a difference in our community for individuals who have a mental illness, developmental disabilities, and substance use disorders.
Great co-workers: Our staff work hard and support each other in a team atmosphere.
We offer great benefits, including VRS (Virginia Retirement System)!
Please note that this position is located on-site in Covington, VA
Candidates who are offered a position must undergo a background check, including social services review, and drug screen. Virginia has restrictions on hiring individuals with certain convictions. Here is the list: ************************************************************************* - *************************************************************************
Dynamic Server Support Technician
Technical support engineer job in Lynchburg, VA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair tool kit
Printer/Computer Support Technician
Technical support engineer job in Lexington, VA
Title: Printer/Computer Support Technician
State Role Title: Info Technology Specialist I
Hiring Range: Based on qualifications & experience
Pay Band: 4
Agency Website: ***********
Recruitment Type: General Public - G
Job Duties
Full-time Printer/Computer Support Technician is primarily responsible for triaging printer issues overseeing operation of the Print Production Environment as well as operating the unit to print documents for the entire Post utilizing Fiery Command Workstation; utilizing MyQ to manage print system and generate reports; servicing and supporting cadet/faculty/staff computers; providing support to full-time computer technicians and technical support at the Faculty/Staff Help Desk. This position is also responsible for troubleshooting and providing end user hardware and software support, imaging and deploying new computers, and working closely with outside vendors to quickly resolve and triage post fleet print issues.
This position is to be in person and not remote.
Minimum Qualifications
• Knowledge of printers and MFPs.
• Experience supporting personal computer hardware and software.
• Knowledge of hardware repair and software configurations.
• Experience supporting Microsoft and Mac operating systems, software products including the MS Office Suite, Office 365, and Microsoft networking in a TCP/IP network environment is necessary.
• Dependable, excellent attendance record, self-motivated.
• Excellent troubleshooting, communications, organizational, and customer service skills.
• Able to work well independently as well as in a team setting.
• Must work well with minimal supervision.
• Must be able to lift heavy objects, walk distances, and climb ladders.
• Must have excellent workload prioritization within a break-fix environment.
Additional Considerations
• Print shop experience.
• Experience using MyQ.
• Experience using Fiery Command Workstation.
• Experience with Microsoft Windows print server environment.
• Microsoft certification.
• Previous PC/MacOS technician experience.
• Jamf MDM/MAM experience.
• Solid Understanding of DHCP.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Tamara Wade
Phone: ************
Email: ****************
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Easy ApplySolutions Engineer (TS/SCI Clearance)
Technical support engineer job in Fieldale, VA
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Do you want a job you love: a career that provides you the resources to research new and emerging trends in cyber security and networking; a job that affords you the flexibility to take risks in defining and building the next great thing; a position that allows you to use your talent for evangelizing what you and the team built to the world's largest organizations as well as to the tech community?
The Sales Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.
Primary Responsibilities:
Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
Provide solution designs, and systems engineering configurations
Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
Design technical solutions that can solve customer business problems or create a new service offering
Participate in the development and support of content (presentations, WP's, use cases…) for customers and partners
Participate in the writing and response to Government RFP across multiple agencies
Maintain knowledge of competitive landscape and share with peer group
Champion a collaborative, team-based environment, sharing standard methodologies and success and building lasting relationships
Effectively negotiate and pursue conflict resolution
Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Perform other related duties as assigned
Customer support activities include:
Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
Develop and maintain trusted advisor relationships with customer technology staff and management
Consistently provide elite customer service during pre-sales and post-sales activities
Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff
Actively use Salesforce.com for each opportunity and named account
Partner with sales team to develop and manage Technical Account Plan and/or Territory Account Plans
Understand and effectively utilize F5 organizational resources
Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others
Identify and qualify technical opportunities
Influence Sales strategy
Determine viability of opportunity and map out account political structure
Post sales activities include:
Understand and follow critical issue process
Partner with the F5 Technical Support and customers/partners to resolve issues
Qualifications:
8+ years related industry experience in a dynamic high-tech environment with a BA/BS or equivalent work experience.
5+ year pre-sales experience
System administrator skills with UNIX, Microsoft or application knowledge
Solid grasp of LAN and WAN networking protocols and technologies, including switching, routing, and security (e.g., Layer 4-7, firewall, DDoS, etc)
Industry trends and cycles
Excellent written and oral interpersonal skills
Excellent presentation skills.
Added Plus:
Industry and F5 Networks-targeted technologies i.e. Application Delivery Control, Application Access Control, SSL intercept/inspection, and Web Application Firewall Security.
Good understanding of LTM, DNS, AWAF, AFM and DDoS
Application development experience with any of the following:
Open source and public cloud technologies (Github, Ansible, AWS CFTs, Azure ARM templates, GCP, etc.)
Modern development methodologies (Agile, CI/CD)
Static and dynamic code analysis security technologies
Applications written or refactored for containers (Docker, Kubernetes, etc.)
Various scripting and programming languages and operating systems (tcl, Python, Assembly, C, Javascript, Node.js, Linux OS, etc.)
TS/SCI clearance
Physical Demands and Work Environment:
Duties are performed in a normal office environment while sitting at a desk or computer table.
Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
Duties will require being on call periodically and working outside normal working hours (evenings and weekends).
Duties may require out of town travel up to 30% of the time.
#LI-EM1
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $123,500.00 - $185,300.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link:
*******************************************
. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
Auto-ApplySystems Engineer
Technical support engineer job in Lynchburg, VA
At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT's technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit ************ . Follow us on LinkedIn , X , Facebook and Instagram .
Welcome to BWXT
We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you're an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We required a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.
BWXT is People Strong, Innovation Driven - be part of BWXT's innovation hub. BWXT's Advanced Technologies (AT) group researches, designs, and develops innovative new nuclear reactors, nuclear rocket propulsion systems, and radioisotope production systems for both internal and external customers.
If you are looking for a career where your experience is valued, innovative thinking is fostered, and barrier-free teamwork is embraced every day, then this opportunity is for you.
Position Overview:
As our Systems Engineer you will provide the high-level systems thinking necessary to bring together the contributions of a cross-disciplinary development team. The primary responsibility is to translate the expectations of customers and other stakeholders into work products, including requirements and operational concepts that guide the development team to a successful solution. This role requires the ability to maintain a top-down high-level view of projects and a multi-disciplined background in relevant technologies.
Location:
On-site in Lynchburg, VA at the Advanced Technologies Office
Your Day to Day as a Systems Engineer:
Collaborate with customers, regulators, and program managers to develop top-level requirements which encompass the needs of all stakeholders.
Define the design deliverables necessary for successful project execution with a team of engineers of varied disciplines.
Perform architectural design and requirement specification for complex systems-of-systems.
Collaborate with engineers of varied disciplines to define system interfaces.
Understand and mitigate technical risks to ensure project success.
Required Qualifications:
A bachelor's degree in engineering or physics is required.
A minimum of two (2) years of related engineering experience is required.
Must have demonstrated ability to conceptualize and define complex systems-of-systems.
Must have demonstrated ability to translate customer/client expectations into clear, concise, verifiable requirements.
Must have general understanding of Systems Requirements, Architecture, Interface Definition, and Design.
Must have demonstrated ability to collaborate on the creation, development, and presentation of technical briefings.
Must have demonstrated ability to recognize and solve technical problems.
Must be a self-starter, capable of effectively working both as part of a team and independently.
Must be familiar with standard MS Office applications.
Must be a U.S. Citizen.
Must be able to obtain and maintain a U.S. Department of Energy (DOE) or Department of Defense (DOD) security clearance, whichever is required.
Preferred Qualifications:
Advanced degree in a STEM discipline.
Knowledge of International Council on Systems Engineering (INCOSE) practices and handbooks.
Knowledge of DOORs or other requirements management tools.
Knowledge of Model Driven Architecture (MDA) / Model-Based Systems Engineering (MBSE).
Experience or knowledge of nuclear reactors
Experience or knowledge of nuclear propulsion
What We Offer:
Competitive salary and benefits package, including health, dental, and retirement plans.
Flexible work schedules and paid time off to promote a healthy work-life balance.
Professional development opportunities, including mentorship programs and sponsorship for continuing education.
An inclusive atmosphere that celebrates new perspectives and supports collaboration between different generations.
The chance to be part of a mission-driven organization making a positive impact on the future of energy.
Opportunities for continuous learning and training to grow throughout your career!
Pay: $76,000.00 - $116,000.00
The base salary range for this position in Virginia (US-VA) at the start of employment is expected to be between $76,000.00 and $116,000.00 per year. However, the base salary offered is based on local job market factors, and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed 'at-will,' unless employed at a location and in a position subject to a collective bargaining agreement. The company further reserves the right to modify base salary (as well as any other discretionary payment, compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and other market factors.
As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities ("BWXT" or the "Company") complies with all federal, state, and local laws and customer requirements regarding health and safety protocols. As such, all BWXT new hires will be required to adhere to applicable Company health and safety requirements within the workplace as a condition of employment.
Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. Position requires U.S. citizenship with (no dual citizenship) ability to obtain and maintain a Department of Energy (DOE) security clearance which involves an extensive criminal and financial background investigation, drug test and previous employment reference verifications.
BWXT is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color, religion, sex, national origin, citizenship, age, disability, protected veteran or other protected status.
BWX Technologies, Inc. and its affiliates and subsidiaries (BWXT) is not responsible for and does not accept any liability for fees or other costs associated with resumes or candidates presented by recruiters or employment agencies, unless a binding, written recruitment agreement between BWXT and the recruiter or agency exists prior to the presentation of candidates or resumes to BWXT and includes the specific services, job openings, and fees to be paid ("Agreement"). BWXT may consider any candidate for whom a recruiter or agency has submitted an unsolicited resume and explicitly reserves the right to hire such candidate(s) without any financial obligation to the recruiter or agency unless an Agreement is in place prior to presentation and such Agreement explicitly encompasses the job opening for which such fees or costs are sought. An email, verbal or other informal contact with any person within BWXT will not create a binding agreement. Agencies or recruiters without an Agreement are directed not to contact any hiring managers of BWXT with recruiting inquiries or resumes. Recruiters and agencies interested in partnering with BWXT may contact BWXT's Talent Acquisition team at [email protected].
Nearest Major Market: Lynchburg
Nearest Secondary Market: Virginia
Job Segment: Nuclear Engineering, Systems Engineer, Defense, DoD, Nuclear Physics, Engineering, Government, Science
Telecommunications Network Technician
Technical support engineer job in Lexington, VA
As a Telecommunications Technician, you will apply your basic knowledge of all areas of telecommunications and perform maintenance on telecommunications equipment. Your duties will include, but are not limited to: - Respond to system and service outages
- Installation and wiring of routers/switches/firewalls along with coordinating with multiple groups for configuration and troubleshooting.
- Terminate copper and fiber cabling as needed to support network turnups and upgrades
- Physically connect to live DC power plant systems
- Effectively identify and utilizes the proper resources to develop solutions and devise new approaches to problems encountered in work assignments.
- Work on various other telecommunication systems and tasks when required my leadership
This position can pay from 35-45/hr based on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 3+ years in telecommunications.
- Working knowledge of fiber circuits, MPLS and other LAN/WAN data circuits
- Skilled in the termination and troubleshooting of various cabling types to include fiber,
- Knowledge of fiber terminations, data circuits, 48V and 135Vdc power plants.
- Experience with DC plant systems, LAN and wireless testing, fiber optic test equipment, and various cabling types.
- Familiarity with cable identification, terminating cables, and Channel Banks.
Systems Engineer
Technical support engineer job in Roanoke, VA
The Fralin Biomedical Research Institute at VTC is seeking a System Engineer. The incumbent will be part of an IT team whose chief objective is to ensure continuous and secure operations of FBRI's network, systems and delivered services. Will take the lead in implementation of services, data integrity, recoverability and security of the environment. This will include actively participating in day-to-day monitoring and administration tasks. The incumbent will have ownership and/or participation in various projects as assigned, and the adherence to established equipment inventory and surplus procedures.
Focuses in particular on industry established best-practices and standards to make administration more effective and more efficient. Will be responsible for all facets of System Engineering - design, documentation, implementation, capacity planning, monitoring, troubleshooting, enforcing standards. Incumbent will support enterprise applications in a scientific research environment. The incumbent will manage IT policies and procedures in collaboration with the Director of IT.
The position provides technical leadership for systems and network security by developing innovative and creative solutions to complex challenges with the goal of advancing the field of data ingestion, storage, retrieval, transformation and analysis in support of biomedical research. Performs other duties as assigned.
Required Qualifications
• Bachelor's degree or training, certifications and work experience at a level that equates to an advanced degree.
• Knowledge and working experience with enterprise-level server systems.
• Knowledge and working experience with enterprise-level storage systems.
• Knowledge and working experience with enterprise-level network (LAN / WAN).
• Thorough knowledge of Microsoft Server products including, but not limited to, Active Directory and Exchange / O365.
• Experience developing custom scripts to aid in the administration and automation of routine tasks.
• Experience with server virtualization environments, concepts, and tools. (VMware experience preferred.)
• Knowledge of systems security, systems hardening, backup and recovery procedures, and performance tuning.
• Evidence of creativity, independence, and high motivation.
• Ability to identify highly complex problems, investigate them, address them, and learn from them.
• Ability to work independently as well as within a team.
• Strong interpersonal and communication skills; capable of training users and teammates.
Preferred Qualifications
• Experience working with sensitive and protected data (FERPA, HIPAA, CUI).
• Knowledge and working experience with Linux server systems administration (RHEL, CentOS).
• Experience developing and deploying software engineering and automation solutions for an enterprise Linux infrastructure using a variety of tools (e.g., Ansible, Git).
• Experience working with database platforms (MS SQL, MariaDB, and PostgreSQL).
Appointment Type
Restricted
Salary Information
Commensurate with experience
Review Date
12/2/2024
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto,
Ut Prosim
(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Brittany Shelton at ***************** during regular business hours at least 10 business days prior to the event.