Technical support engineer jobs in Rock Hill, SC

How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an industry leader. [Become one, too!] Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the plasma we collect to make them. And we inspire growth and development in the teams at our donation centers, offices, and labs. We invite you to do the same in this role: Network Engineer Onsite Charlotte, NC This Is What You'll Do: Plan, design, implement and manage network systems and their corresponding or associated software in a primarily Cisco environment, including firewalls, VoIP and unified communications, wireless, switching/routing and end-point protection while assuring system performance and Work with WAN provider, coordinate WAN activities, and manage communications vendor Assist in the documentation and implementation of best practices for network design and management, LAN switching, cable management, and fault detection and correction under the leadership of the Manager of Operations and Delivery. Monitor and maintain overall network/infrastructure health and performance. Perform network and Server administration Perform performance reporting and analysis on both Network and Windows server systems. Support integration of new businesses in both planning and field work. Provide augmentation for help desk Support Analysts in answering and resolving reported Tier One and Tier Two Is able to resolve most user reported infrastructure issues, but may require the assistance of Senior Engineers to resolve Tier 3 problems. If needed, work with the hardware/software vendor support for problem resolutions. Able to define advanced troubleshooting techniques to quickly isolate and resolve reported infrastructure issues, except those requiring advanced Network or Server skills. Support both a corporate office environment and a significant number of remote locations. Complete installation of all donor center, server, or network equipment or the installation of Understand the various networking principals including data center architecture, LAN configuration, WAN configurations using MPLS and VPN, QoS, VoIP etc. to support corporate office and remote locations. Provide technical thought leadership and evaluate different solutions/vendors/designs to determine the best solution for the business needs. Provide routine reporting and analysis of network information and performs root cause analysis of recurring problems. Develop performance and service level objectives under the direction of the Manager, IT Provide IT operations support, which may include: collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned and can provide assessment of results and recommendations for improvement. Configure test environments on a continual basis. Control and maintain an up-to-date library of product releases, service packs, hot fixes, patches, Installs new equipment as it arrives. Place support calls with vendors as needed on new and existing equipment. Maintains all lab equipment - troubleshoots and repairs faulty equipment as needed whether it be hardware or software related. Assist in the scheduling of out of town assignments, on-call support, and off-hour change requirements. Assist in the implementation and documentation of best practices in infrastructure maintenance and support. This Is Who You Are: Strong leadership and organizational development skills Deep understanding of enterprise IT systems, software, and data management Expertise in infrastructure architecture and security governance Proficient in project and budget management Strong negotiating and vendor management capabilities Excellent written, verbal, and interpersonal communication skills Ability to present technical concepts in business-friendly language Self-motivated with exceptional problem-solving and analytical abilities Committed to delivering high-quality service and continuous improvement Knowledge of applicable data privacy, security, and compliance laws Collaborative, with a demonstrated ability to lead cross-functional teams This Is What It Takes: Bachelors Degree in Information Technology or related field of study, or equivalent industry Minimum of four (4) years experience performing Network support in a comparable Experience with Cisco router, switch, and VoIP installation and Demonstrated administration of Cisco Call Manager, Unity, and IOS. Knowledge of Cisco ASAs, ACLs, IDS and other security functions. Demonstrated participation in the on-call support schedules for Network and/or Knowledge of IP, OSI model, MPLS, Frame Relay, VLANs, VOiP, quality of service, as well as PC, and Server hardware. Ability to acquire an understanding of the needs and restrictions of a FDA, GxP Excellent verbal, written and interpersonal communications Experience in performing root cause analysis for service interruption recovery; create preventative measures on complex projects. Demonstrated flexibility to changing priorities. Will be required to work outside of Normal Business hours, primarily in the event of an emergency or implementation of new systems/upgrades which will need to be done after hours. On-call support that may involve night or weekend coverage as CCNA (Routing & Switching) certification required. CCNA (Voice) certification preferred. Do Satisfying Work. Earn Real Rewards and Benefits. We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Formal training Outstanding plans for medical, dental, and vision insurance Health savings account (HSA) Employee assistance program (EAP) Wellness program 401 (k) retirement plan Paid time off Company-paid holidays Personal time More About Octapharma Plasma, Inc. With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch. Interested? Learn more online and apply now at: octapharmahiring.com And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along. INNER SATISFACTION. OUTSTANDING IMPACT.