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Technical Support Specialist
Kellymitchell Group 4.5
Technical support engineer job in Enon, OH
Our client is seeking a TechnicalSupport Specialist to join their team! This position is located in Enon, Ohio.
Provide remote technicalsupport for store hardware, software, networks, and applications using cloud and web-based tools
Manage simultaneous connections to multiple store locations and devices, prioritizing incidents by severity and business impact
Monitor network performance and data packet loss across entire store networks or individual devices and implement corrective actions
Identify and resolve issues before they impact store operations
Troubleshoot issues across current and legacy network environments
Direct and support field personnel during installation of new equipment on store networks
Install, configure, and upgrade software on newly deployed devices
Implement software changes for fuel dispensers and fuel tank monitoring systems
Set up and configure DVR equipment, including camera naming conventions and recording settings
Manage multiple incident tickets concurrently, working them in order of emergency priority
Analyze case history to identify recurring issues and recommend improved resolution strategies
Provide clear verbal instructions to onsite personnel when hands-on diagnostics or repairs are required
Communicate critical events and outages to Store Support Team Leads in a timely manner
Coordinate with third-party help desk vendors as needed
Follow and contribute to internal knowledge base documentation and standard operating procedures
Create and update knowledge base articles to support repeatable solutions
Maintain equipment inventories and order replacement parts as required
Participate in required training to stay current with new technologies and troubleshooting procedures
Support special projects and additional duties as assigned
Desired Skills/Experience:
Associate degree in Computer Networking or a related field or equivalent professional experience
Specialized training in network communications, PC architecture, or application support preferred
Prior Help Desk, Service Desk, or TechnicalSupport experience preferred
Experience supporting networked hardware and applications in a distributed or retail environment a plus
Strong understanding of store networks, including hardware, software, routers, wireless communications, and third-party cellular devices
Ability to support both standard and non-standard equipment, including systems not directly connected to the corporate network
Proven ability to manage multiple concurrent issues while prioritizing effectively
Strong analytical and problem-solving skills
Excellent verbal communication skills with the ability to explain technical concepts to non-technical users
Highly organized, detail-oriented, and able to perform well under pressure
Comfortable working in a fast-paced, 24/7 operational environment
Ability to perform repeated bending, standing, and reaching
Ability to occasionally lift up to 40 pounds
Willingness to work a flexible schedule, including second and third shifts, weekends, and holidays
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $16.00 and $23.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
$16-23 hourly 2d ago
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Desktop and Education Support Specialist
Ustech Solutions 4.4
Technical support engineer job in Columbus, OH
Duration: 3 Months Contract
The Desktop & Education Support Specialist works within a team to provide supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by client or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends.
Required Experience: Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.
About USTech Solutions:
"US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."
Recruiter Details:
Name: Ramya Sravani Nagula
Email: ******************************
Internal Job ID: 25-49726
$39k-50k yearly est. 2d ago
Customer Support
Aptask 4.4
Technical support engineer job in Columbus, OH
About Client: Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry.
The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.
Rate: $19.17/Hr
Job Description:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on *** accounts.
Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include *** Cash Management products and services, *** Online (client website) and Mobile app, and general account or financial related inquiries.
Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Preference for 1 of the following criteria:
College Degree
Previous contact center experience
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
$19.2 hourly 2d ago
Epic Inpatient HIM OpTime Application Support Engineer - 6079187
Accenture 4.7
Technical support engineer job in Columbus, OH
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
+ Epic resource will be responsible to implement, build, maintain and optimize Epic integration systems leveraging Epic skills.
+ They have knowledge of the Epic EMR software, operations and workflow, and work closely with the project team's clinical leaders to translate business needs into EMR functionality and Enhancements.
+ Resource is expected to have Epic knowledge and should have prior experience in working with various interfaces and related integrations.
+ Resource is expected to be able to work with clinics to identify gaps, provides mutually agreeable solutions to close workflow gaps.
+ Involves design, building, testing, and implementation of Epic integration application systems.
+ Works with clinicians to create or adapt written protocols.
+ Resource should able to troubleshoot the issues and provide solutions to the prevailing issues
Basic Qualifications:
+ Minimum 5 years of work experience
+ Minimum 5 years Healthcare and EHR experience, with a focus on Epic
+ Epic Inpatient certification required
+ Strong hands on implementation experience in Inpatient modules like HIM and OpTime
+ Strong understanding of Inpatient workflows, clinical operations, and IT strategy
+ Experience contributing to EHR implementation plans scope and timelines
+ Excellent interpersonal skills with the ability to manage sensitive and confidential information with professionalism
+ Ability to establish and maintain effective working relationships with diverse groups of client, team members, managers, and vendors.
+ High School Diploma or GED
Preferred Qualifications:
+ Epic Ambulatory experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (**************************************************************************************
Role Location Hourly Salary Range
California $47.85 to $57.85
Cleveland $47.85 to $57.85
Colorado $47.85 to $57.85
District of Columbia $47.85 to $57.85
Illinois $47.85 to $57.85
Maryland $47.85 to $57.85
Massachusetts $47.85 to $57.85
Minnesota $47.85 to $57.85
New York/New Jersey $47.85 to $57.85
Washington $47.85 to $57.85
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$47.9-57.9 hourly 2d ago
Computer Repair Technician
Accurate It Services
Technical support engineer job in Columbus, OH
QUALIFICATIONS:
Basic capacity in using power and hand tools such as drills and screwdrivers.
Physical capacity to be able to push, pull, or lift product weighing 125 lb. repeatedly.
Solid understanding of computers and associated hardware a plus
Familiarization with Processor Generations and Hard Drive / Solid State Capacities a plus
Brand knowledge and ability to value assess computer components is a plus
Prior experience/knowledge in building PCs, customizing laptops, and OS installation is a plus
CERTIFICATES/EDUCATION:
High School Diploma / GED required
Prior experience in computer or electronics sales prefered but not required
Computer Electronics certification/education prefered but not required
A+ Certification prefered but not required
SKILLS:
Sort laptops and desktops based on physical condition and processor generation/type for testing.
Navigate a computer BIOS
Replace computer components like RAM, HDD, SSD, DVDRW, or Power Supply.
Visual Grade product according to standards
Perform other duties as assigned.
Preform osite software and basic computer repair.
Customer Interaction and services skills.
No Phone Calls
Job Code: 60 Closing On: Closing On: Tuesday, 24th January 2023 Department: Technical Shift: Monday-Friday 9 a.m.-5 p.m. Location: Columbus, Ohio
West Columbus
3854 Fisher Rd Job Type: Full Time Education: High School Pay Rate: $16 hr
$16 hourly 2d ago
Product Support SME
LMI Consulting, LLC 3.9
Technical support engineer job in Dayton, OH
Job ID 2025-13367 # of Openings 1 Category Logistics Benefit Type Salaried High Fringe/Full-Time
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
This role will support USAF acquisition logistics digital transformation utilizing cutting-edge technologies as well as streamlining and accelerating logistics processes using Agile methodologies. This client-facing position is full-time at Wright-Patterson AFB, OH working in a Sensitive Compartmented Information Facility (SCIF). This position cannot be worked remotely.
Responsibilities
Position Expectations:
Perform all required responsibilities and duties in accordance with LMI policies
Actively engage in your role, make informed decisions, be accountable for all outcomes, and be a positive influence and LMI ambassador
Deliver exceptional service to internal and external clients, partners, and teammates
Contribute to the programs and initiatives designed to advance company strategic priorities
Advise and assist the Product Support Manager and his staff in developing and managing effective and affordable product support solutions across the weapon system's lifecycle to achieve outcomes that meet warfighters' needs by optimizing performance and minimizing total ownership costs
Collaborate across various disciplines to ensure the operational readiness and cybersecurity of IT systems, in alignment with the overall product support strategy
Travel in support of mission-critical tasks occasionally
Duties:
Advise and assist Product Support Manager and his staff in:
Developing and implementing a comprehensive Product Support Strategy (PSS) within the Life Cycle Sustainment Plan (LCSP)
Ensuring the LCSP is informed by appropriate Product Support analysis planning including predictive analysis and modeling tools to improve material availability and reliability, and reduce operational and sustainment costs
Conducting Business Case Analysis (BCA) to validate the PSS and LCSP
Developing and implementing Product Support arrangements (PSAs) ensuring they are designed to achieve desired performance outcomes
Adjusting performance requirements and resource allocations across Product Support Integrators (PSI) and Product Support Providers (PSP) as necessary to optimize implementation of the PSS
Reviewing Product Support arrangements to ensure consistency with the overall PSS
Providing weapon system Product Support Subject Matter Expertise (SME) to the PSM
Coordinating with the Lead System Engineer and other stakeholders to leverage enterprise opportunities, predict performance outcomes, and manage risks effectively
Ensuring all sustainment requirements are included in Performance Work Statements (PWS) and Quality Assurance Surveillance Plans (QASP)
Additional duties as assigned
Qualifications
Required Education, Experience, & Skills:
Bachelor's degree in Business Administration, Engineering, Logistics, Supply Chain Management, or related field
Minimum of 20 years of experience in Product Support management, logistics, or related fields within the Department of Defense (DoD)
Strong knowledge of DoD acquisition processes, including DoDD 5000.01, DoDI 5000.02, and DoDI 5000.91
Proven experience conducting market research, performing risk assessments, and developing/implementing comprehensive Product Support strategies
Extensive experience in planning and/or implementing the 12 Integrated Product Support elements
Strong leadership, analytical, organizational, and problem-solving skills
Demonstrated ability to use MS Office Suite to include Word, PowerPoint, and Excel
Superior communication skills, both oral and written
High energy, enthusiasm, tact, and ability to effectively interact with senior Military, government and industry executives
Ability to create and foster a cooperative work environment
Self-directed, detail oriented in completing assigned tasks, able to adapt to changing work efforts and manage impact of shifting priorities
Must be available for occasional travel
Applicants must hold a current U.S. Government Top Secret clearance at minimum
Preferred Education, Experience, & Skills:
Master's degree in Business Administration, Engineering, Logistics, Supply Chain Management, or related field
25+ years of experience in Product Support management, logistics, or related fields within the USAF
Certification in Acquisition Logistics or related professional certifications
Extensive experience working with PSMs, PSIs, and PSPs in the USAF environment
Familiarity with Supply Chain Risk Management (SCRM) and Product Support life cycle management tools
Experience in developing and executing strategies to maximize competition and small business participation within Product Support arrangements.
Strong leadership skills with a proven ability to influence and work collaboratively with senior stakeholders and drive organizational change.
Targeted Salary Range: $130,000 - $160,000
Disclaimer:
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
#LI-SH1
LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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$130k-160k yearly 6d ago
Technical/Help Desk Support
Collabera 4.5
Technical support engineer job in Mason, OH
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Title: TechnicalSupport Representative
Location: Mason, OH
Duration: 6+ months
Pay Rate: $15.00/ hour
GENERAL FUNCTION:
Responsible for providing technicalsupport in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.
MAJOR DUTIES AND RESPONSIBILITIES:
•
Responsible for providing technicalsupport in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications.
•
Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.
”
•
Assists by giving correct resolutions in a clear, concise and courteous manner.
•
Interprets error messages from system software or application programs; initiates required actions.
•
Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.
•
Escalation of unresolved calls to second level support (both internal and external) and follows through to completion.
•
Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.
•
Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation.
ADMINISTRATIVE RESPONSIBILITES:
•
Development of procedures for Support Center
•
Record all communication relating to associates: questions/problems into call tracking.
•
Proofing and testing of procedures prior to implementation.
•
Assist in training users in the operation of the supported systems
•
Flexibility to work varied schedules, including evenings and weekends as scheduled.
Qualifications
SKILLS & QUALIFICATIONS:
•
Excellent written & oral communication skills
•
Problem resolution - Able to troubleshot computer software/hardware issues over the phone
•
Superior organizational skills with a strong attention to detail
•
Pleasant phone manners
•
Computer hardware and software knowledge
•
Strong Customer Service orientation.
EXPERIENCE:
•
Point of Sale environment/retail experience preferred
•
Direct involvement with customer service experience
•
Computer systems experience.
Additional Information
Additional Information:
Training Schedule: 9AM-5:30PM
The initial classroom training hours are 9:00am-5:30pm and this is the shift during training process as well (approx. 1-2 wks).
After that, range of shifts based on business needs. That could range from 9-5:30 up to and including 3pm-midnight.
Most likely not work the same scheduled hrs. each day.
Schedules are posted in advance, so if there are any scheduling restrictions, please let is know ahead of time before we schedule you for in person interview.
WEEKEND HOURS: Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred. HOURS OF OPERATION: Monday - Friday, 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm
$62k-86k yearly est. 2d ago
Technical Support Specialist Tier 2
Database USA 4.1
Technical support engineer job in Dayton, OH
About Us JangoMail is a high-volume email marketing service provider helping clients send millions of messages on a daily basis. Our infrastructure spans Microsoft SQL Server, Linux-based email sending servers across multiple cloud platforms, Amazon Web Servces, and a suite of internal .NET applications.
We are seeking a tier 2 technicalsupport specialist to ensure our systems run smoothly in a 24x7 environment. This role combines some database administration, email system operations, client services, and general infrastructure oversight. The position is hands-on, but also requires ownership of day-to-day stability and client satisfaction.
Key Responsibilities
Database Administration
Manage and assist with Microsoft SQL Server environments.
Run reporting queries for customers and support staff.
Troubleshoot and resolve database issues in production and test environments.
Client Services & Operations
Serve as an escalated point of contact for client requests and technicalsupport tickets.
Coordinate with internal teams to resolve issues related to deliverability, list management, and platform usage.
Test and validate changes, patches, and system updates.
Document support processes and maintain operational runbooks.
Email Systems & Infrastructure
Help manage email delivery platforms hosted on Linux servers across multiple cloud providers.
Troubleshoot DNS and delivery issues for users.
Monitor deliverability, bounce handling, and abuse/spam complaints.
Help with managing servers within an Amazon Web Services environment.
Ensure uptime and smooth operation of in-house .NET applications (no development required, but operational oversight expected).
Desired Qualifications
1-2+ years of SQL Server experience (administration basics and T-SQL knowledge).
Familiarity with Linux server administration in cloud hosting environments.
Familiarity with email related components such as SMTP, API, and DNS records.
Experience managing client services/support operations (ticketing systems, client communications).
Experience with cloud services providers (AWS and remote server providers).
Knowledge of basic HTML and CSS.
Strong troubleshooting and problem-solving skills.
Willingness to learn and develop skills in database and server administration; use of SQL; and bulk email sending best practices.
We are based in Dayton, OH. This is an in-office position with standard workdays and periodic on-call rotation for after hours emergency support tickets.
$56k-81k yearly est. 6d ago
Onsite IT Technical Support Specialist
SPX Technologies 4.2
Technical support engineer job in Mason, OH
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Engineered Air Movement, Cincinnati Fan is a leading manufacturer of industrial fans and blowers for OEMs and industrial applications With its high attention to detail for products that are durable, energy efficient, and unparalleled in performance, companies rely on Cincinnati Fan to provide comfort and mission critical and industrial cooling solutions.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As the IT TechnicalSupport Specialist, you will be responsible for delivering comprehensive IT services to end users, ensuring efficient resolution of incidents and service requests, and providing exceptional customer service. You will be hands on with technology, supporting customers in person and virtually. Having the ability to solve technical problems with minimal assistance, you will play a vital role in ensuring the smooth operation of SPX's IT systems for our Engineered Air Movement Mason, Ohio location. The successful TechnicalSupport Specialist possesses strong technical background within IT and expertise in the support of end user hardware, software, and peripherals. The position will be onsite, 5 days a week.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Incident Management and Service Fulfillment:
Manage life cycle (ticket generation to closure) of assigned incidents and service requests, including assessing impact and urgency, assigning to proper group, and ensuring timely resolution and minimal downtime. Primary support to Engineered Air Movement factory with additional assignments as needed for other SPX divisions.
Document and maintain accurate records of incidents, service requests, and solutions within the ticketing system.
Escalate incidents to appropriate IT resources in accordance with established procedures.
Provide frontline technicalsupport to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues.
Support ancillary systems such as desk phones, key fob system, and surveillance cameras.
Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines.
Provision and maintain factory tablets to users in accordance with IT policy and procedures.
Track and manage IT assets in accordance with IT procedures.
Identify, research, and assist in implementation of new technologies.
TechnicalSupport:
Provide frontline technicalsupport to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues.
Support ancillary systems such as desk phones, key fob system, and surveillance cameras.
Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines.
Provision and maintain factory tablets to users in accordance with IT policy and procedures.
Track and manage IT assets in accordance with IT procedures.
Identify, research, and assist in implementation of new technologies.
Customer Support:
Deliver excellent customer service, building rapport with end users.
Provide clear and concise instructions and explanations.
Communicate and collaborate with internal teams and vendors to escalate and resolve complex technical issues.
Support sales reps and internal users with site specific applications and scenarios.
Continuous Improvement:
Contribute to the continuous improvement of IT infrastructure and processes by providing feedback and recommending solutions.
Assist in the development and/or implementation of IT policies, procedures, and best practices.
Stay up to date with emerging technologies and industry trends, actively seeking opportunities for development and knowledge enhancement.
Participate in other projects as assigned that relate to the overall goals of the department and organization.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
At least 2 years of IT technicalsupport experience in a corporate environment
Preferred Experience, Knowledge, Skills, and Abilities
4 years of IT technicalsupport experience in a corporate environment preferred
Proven experience in providing technicalsupport to end users
Strong knowledge of hardware, software, peripherals, copiers, printers, scanners, and mobile devices
Proficiency troubleshooting and resolving technical problems
Prior experience supporting corporate executives
Familiarity with networking concepts, protocols, and configurations
Experience with Desktop, LAN, and telecommunications devices
Knowledge of ITIL (IT Infrastructure Library) principles and practices
Excellent customer service and verbal and written communication skills, with the ability to effectively explain technical concepts to non-technical users
Detail oriented with strong analytical and problem solving skills
Self-directed, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment.
Support onsite production day shift and office schedules working hours.
Flexible to provide on-call support, outside of normal working hours, as needed.
Education & Certifications
Associate degree in Information Technology, Computer Science, business, or another related field preferred
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA)
Travel & Working Environment
Onsite
Travel negligible
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
$38k-65k yearly est. 6d ago
Inperson Interview for Help Desk Support in Columbus Ohio
360 It Professionals 3.6
Technical support engineer job in Columbus, OH
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Title/ Designation - Help Desk Analyst 1/HDA1 (Pos. - 1)
Duration of Contract 1 Months + Extendable
Interview Type In Person Only
Location: Columbus, Ohio, 43223,
Qualifications
· Understanding of Desktop Support and Software Licensing Services.
· Uses creativity and innovation to automate and streamline processes and procedures.
· Understands customer support, likes to work with people and can ensure that the customer is satisfied.
· Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
· Working knowledge of Excel spreadsheets.
· Strong communication/leadership skills.
· Strong influence, collaboration and negotiation experience.
· Ability to collaborate with supporting resources across business and/or functional lines.
· Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
· Act as the escalation point for high priority support issues.
· Ability to interpret end user license agreements.
· Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
· Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
· Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
· Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Additional Information
Thanks and Regards,
Amrita Sharma
408 766 0000 EXT. 426
amrita.s@)360itpro.com
$37k-63k yearly est. 60d+ ago
Help Desk Support
Mindlance 4.6
Technical support engineer job in Groveport, OH
Job Responsibilities: Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. Installs hardware and software on workstations. Sets up and maintains network and telecommunications systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
SKILL SET
Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
Excellent customer service skills to work effectively with clients and vendors. Excellent documentation skills. Practical problem solving skills and solid trouble shooting skillset. Possess excellent organizational skills. Possess excellent oral communication skills.
Ability to work well with other people in a team oriented environment. Ability to install/deploy Windows / Apple based computers.
Must be self-motivated and work with minimal supervision. Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users.
Additional Information
To discuss on this opportunity feel free to reach
Raghu Varun
Call on
************
or email your resume to
************************
$33k-54k yearly est. Easy Apply 2d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Dayton, OH
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$60k-82k yearly est. 15d ago
Field Adv Practice Prov
Paragoncommunity
Technical support engineer job in Mason, OH
Field Advance Practice Palliative Care Provider (NP or PA)
Field: This field-based role enables associates to provide palliative care in patients' homes, traveling to homes, board and cares, and assistive and independent living facilities, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Providers will also provide virtual care to support patients remotely with their palliative care needs.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Field Advance Practice Palliative Care Provider is responsible for collaborating with company physicians, the patient's other providers, and their family members to develop complex plans of care in accordance with the patient's health status and overall goals and values. Provides clinical and non-clinical support to patients in palliative care within a designated territory.
How you will make an impact:
Provides palliative care services in home settings to patients.
Develops and implements clinical plans of care for adult patients facing chronic and complex conditions (e.g., co-morbid medical and mental health diagnoses, limited personal resources, chronic medical conditions, and other serious illnesses).
Gathers history and physical exam and diagnostics as needed, and then develops and implements treatment plans given the patient's goals of care and current conditions.
Meets the patient's and family's physical and psychosocial needs with support and input from the company's inter-disciplinary team.
Educates patients and families about medication usage, side effects, illness progression, diet and nutrition, medical adherence and crisis anticipation and prevention.
Maintains contact with other clinical team members, patients' other physicians and patients' other medical providers to coordinate optimal care and resources for the patient and his or her family in a timely basis and consistent with state regulations and company health standards and policy.
Maintains patient medical records and medical documentation consistent with state regulations and company standards and policy using Epic EMR
Participates in continuing education as required by state.
Prescribes medication as permitted by state prescribing authority.
Minimum Requirements:
Requires an MS in Nursing or MPAS or MSPAS.
Requires current unrestricted Nurse Practitioner (NP) license or Physician Assistant (PA) license in applicable state: Ohio.
Possession of DEA registration or eligibility required.
CPR certification required.
For Carelon Health business unit, satisfactory completion of a Tuberculosis test is a requirement for this position.
Travel may be required.
For Carelon Health business unit, satisfactory completion of a Tuberculosis test is a requirement for this position.
Preferred Skills, Capabilities and Experiences:
MPAS or MSPAS is highly preferred if a PA.
2 years of experience in home-based services, complex care cases, and hospice and/or palliative care preferred.
Bedside hospital, oncology, emergency room (ER) or intensive care unit (ICU) experience highly preferred.
Experience working with Electronic Medical Records (EMR- Epic) preferred.
Bilingual in English/Spanish preferred.
Job Level:
Non-Management Exempt
Workshift:
1st Shift (United States of America)
Job Family:
MED > Licensed/Certified - Other
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$65k-99k yearly est. Auto-Apply 43d ago
Field Adv Practice Prov
Elevance Health
Technical support engineer job in Mason, OH
Field Advance Practice Palliative Care Provider (NP or PA)
Field: This field-based role enables associates to provide palliative care in patients' homes, traveling to homes, board and cares, and assistive and independent living facilities, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Providers will also provide virtual care to support patients remotely with their palliative care needs.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Field Advance Practice Palliative Care Provider is responsible for collaborating with company physicians, the patient's other providers, and their family members to develop complex plans of care in accordance with the patient's health status and overall goals and values. Provides clinical and non-clinical support to patients in palliative care within a designated territory.
How you will make an impact:
Provides palliative care services in home settings to patients.
Develops and implements clinical plans of care for adult patients facing chronic and complex conditions (e.g., co-morbid medical and mental health diagnoses, limited personal resources, chronic medical conditions, and other serious illnesses).
Gathers history and physical exam and diagnostics as needed, and then develops and implements treatment plans given the patient's goals of care and current conditions.
Meets the patient's and family's physical and psychosocial needs with support and input from the company's inter-disciplinary team.
Educates patients and families about medication usage, side effects, illness progression, diet and nutrition, medical adherence and crisis anticipation and prevention.
Maintains contact with other clinical team members, patients' other physicians and patients' other medical providers to coordinate optimal care and resources for the patient and his or her family in a timely basis and consistent with state regulations and company health standards and policy.
Maintains patient medical records and medical documentation consistent with state regulations and company standards and policy using Epic EMR
Participates in continuing education as required by state.
Prescribes medication as permitted by state prescribing authority.
Minimum Requirements:
Requires an MS in Nursing or MPAS or MSPAS.
Requires current unrestricted Nurse Practitioner (NP) license or Physician Assistant (PA) license in applicable state: Ohio.
Possession of DEA registration or eligibility required.
CPR certification required.
For Carelon Health business unit, satisfactory completion of a Tuberculosis test is a requirement for this position.
Travel may be required.
For Carelon Health business unit, satisfactory completion of a Tuberculosis test is a requirement for this position.
Preferred Skills, Capabilities and Experiences:
MPAS or MSPAS is highly preferred if a PA.
2 years of experience in home-based services, complex care cases, and hospice and/or palliative care preferred.
Bedside hospital, oncology, emergency room (ER) or intensive care unit (ICU) experience highly preferred.
Experience working with Electronic Medical Records (EMR- Epic) preferred.
Bilingual in English/Spanish preferred.
Job Level:
Non-Management Exempt
Workshift:
1st Shift (United States of America)
Job Family:
MED > Licensed/Certified - Other
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$65k-99k yearly est. Auto-Apply 40d ago
Technology Support Specialist
Bowling Green State University 3.9
Technical support engineer job in Maineville, OH
Provides campus-wide technology support with client satisfaction and excellent customer service as the ultimate goal. Technology support involves a variety of computers, systems, software, classroom technology, and peripherals in a variety of environments (offices, classrooms, labs). This position interacts with a broad population of clients (faculty, staff, students, alumni, retirees, and more) over the phone, via chat, remote support software, and/or on site (in-person). As the primary representative for Information Technology Services (ITS) to the campus community, this position is responsible for collaborating with ITS departmental staff and other faculty and staff on campus to develop solutions for client issues.
* Performs hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on Windows and Macintosh computers deployed across campus and some off-campus locations; also provides support for mobile devices that connect to Office 365 email, as well as printer connection support. Provides client-level network configuration and troubleshooting for both Windows and Macintosh computers, and escalates network, application, or server issues to the appropriate teams as necessary.
* Prioritizes and responds to issues reported to ITS or as necessary as delegated by a supervisor. Also maintains a record of service calls, completed services, communications with clients, asset information, and escalation of issues in a centralized ticketing system.
* Provides client consultation, project management, and technicalsupport for specific University projects which utilize information technology.
* Maintains an accurate and up-to-date physical asset inventory utilizing the department's centralized asset management systems.
* Maintains security practices and procedures for the protection, security, and privacy of all computer systems deployed on campus. Performs diagnostics and repair of computer systems that have become infected with viruses and other malicious software. Escalates security issues to the security team as necessary.
* Creates and revises self-help documentation for use by clients. Provides one on one instruction for faculty, staff, students and other BGSU community members as needed. Coordinates student employees in day to day technicalsupport for BGSU and provides ongoing training to student employees in dealing with technology support issues.
* Other duties as assigned
The following Degree is required:
* Associate's Degree. Degree must be conferred at time of start date
The following Degree is preferred:
* Bachelor's Degree
The following Experience is required:
* 2 years of experience in any of the following areas:
* Hardware support and maintenance
* Software and operating system support and maintenance
* Software application deployment
* Enterprise systems support and maintenance
* Computer networking support experience
* 2 years of experience as a GA or student employee is equal to 1 year of professional experience
The following Experience is preferred:
* Higher education experience
* TeamDynamix experience
The following licenses, certifications, or registrations is required:
* Must have and maintain a valid driver's license and comply with the university's vehicle use policy.
Knowledge, Skills, and Abilities:
* Excellent customer service skills while supporting a broad population of clients.
* Strong verbal and written communication skills.
* Strong critical thinking skills.
* Competency in the support of operating systems (MacOS and Windows).
* Competency in the support of application software (MacOS and Windows).
* Competency in the support of computer hardware (MacOS and Windows).
* Competency in computer networking configuration and troubleshooting.
* Knowledge of Office 365, SCCM, and JAMF desirable.
* Knowledge of mobile operating systems (Android, iOS) desirable.
* Knowledge of Active Directory and enterprise identity management (Okta) desirable
Work Schedule: This is a full-time position located in Bowling Green, Ohio, which offers the option for a flexible/hybrid work schedule (remote/on-campus). This position's regular working hours are 10:00 AM - 7:00 PM EST.
Application Deadline
The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by January 5, 2026.
Required Uploads: Cover Letter & Resume
Essential Requirement: Work Authorization
BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
$30k-40k yearly est. 36d ago
Desktop and Education Support Specialist
Us Tech Solutions 4.4
Technical support engineer job in Columbus, OH
The Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues.
Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms.
Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.
Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management.
Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment.
Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers.
Installs new technology into the classrooms and performs as needed upgrades in same classrooms.
Performs preventive maintenance in classrooms on a regular basis.
Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function.
Will serve as desktop support for onsite technical assistance.
May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends.
Required Experience:
Two years of experience or knowledge supporting desktop computers running Windows, JAMF, Mac OS or both in a network environment.
Experience with audio/visual equipment used in teaching, meeting, and event spaces.
Ability to work as part of a team and take the initiative to work independently.
Ability to maintain and manage information and documentation in an organized, systematic way.
Professional experience providing customer service.
$39k-50k yearly est. 5d ago
Epic Inpatient HIM OpTime Application Support Engineer - 6079187
Accenture 4.7
Technical support engineer job in Columbus, OH
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Epic resource will be responsible to implement, build, maintain and optimize Epic integration systems leveraging Epic skills.
They have knowledge of the Epic EMR software, operations and workflow, and work closely with the project team's clinical leaders to translate business needs into EMR functionality and Enhancements.
Resource is expected to have Epic knowledge and should have prior experience in working with various interfaces and related integrations.
Resource is expected to be able to work with clinics to identify gaps, provides mutually agreeable solutions to close workflow gaps.
Involves design, building, testing, and implementation of Epic integration application systems.
Works with clinicians to create or adapt written protocols.
Resource should able to troubleshoot the issues and provide solutions to the prevailing issues
Qualification
Basic Qualifications:
* Minimum 5 years of work experience
* Minimum 5 years Healthcare and EHR experience, with a focus on Epic
* Epic Inpatient certification required
* Strong hands on implementation experience in Inpatient modules like HIM and OpTime
* Strong understanding of Inpatient workflows, clinical operations, and IT strategy
* Experience contributing to EHR implementation plans scope and timelines
* Excellent interpersonal skills with the ability to manage sensitive and confidential information with professionalism
* Ability to establish and maintain effective working relationships with diverse groups of client, team members, managers, and vendors.
* High School Diploma or GED
Preferred Qualifications:
* Epic Ambulatory experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $47.85 to $57.85
Cleveland $47.85 to $57.85
Colorado $47.85 to $57.85
District of Columbia $47.85 to $57.85
Illinois $47.85 to $57.85
Maryland $47.85 to $57.85
Massachusetts $47.85 to $57.85
Minnesota $47.85 to $57.85
New York/New Jersey $47.85 to $57.85
Washington $47.85 to $57.85
Locations
$47.9-57.9 hourly 2d ago
Technical/Help Desk Support
Collabera 4.5
Technical support engineer job in Mason, OH
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Title: TechnicalSupport Representative
Location: Mason, OH
Duration: 6+ months
Pay Rate: $15.00/ hour
GENERAL FUNCTION:
Responsible for providing technicalsupport in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.
MAJOR DUTIES AND RESPONSIBILITIES:
• Responsible for providing technicalsupport in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications.
• Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.”
• Assists by giving correct resolutions in a clear, concise and courteous manner.
• Interprets error messages from system software or application programs; initiates required actions.
• Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.
• Escalation of unresolved calls to second level support (both internal and external) and follows through to completion.
• Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.
• Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation.
ADMINISTRATIVE RESPONSIBILITES:
• Development of procedures for Support Center
• Record all communication relating to associates: questions/problems into call tracking.
• Proofing and testing of procedures prior to implementation.
• Assist in training users in the operation of the supported systems
• Flexibility to work varied schedules, including evenings and weekends as scheduled.
Qualifications
SKILLS & QUALIFICATIONS:
• Excellent written & oral communication skills
• Problem resolution - Able to troubleshot computer software/hardware issues over the phone
• Superior organizational skills with a strong attention to detail
• Pleasant phone manners
• Computer hardware and software knowledge
• Strong Customer Service orientation.
EXPERIENCE:
• Point of Sale environment/retail experience preferred
• Direct involvement with customer service experience
• Computer systems experience.
Additional Information
Additional Information:
Training Schedule: 9AM-5:30PM
The initial classroom training hours are 9:00am-5:30pm and this is the shift during training process as well (approx. 1-2 wks).
After that, range of shifts based on business needs. That could range from 9-5:30 up to and including 3pm-midnight.
Most likely not work the same scheduled hrs. each day.
Schedules are posted in advance, so if there are any scheduling restrictions, please let is know ahead of time before we schedule you for in person interview.
WEEKEND HOURS: Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred. HOURS OF OPERATION: Monday - Friday, 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm
$62k-86k yearly est. 60d+ ago
Help Desk Support
Mindlance 4.6
Technical support engineer job in Groveport, OH
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************
Job Description
Job Responsibilities:
Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. Installs hardware and software on workstations. Sets up and maintains network and telecommunications systems.
Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
SKILL SET
Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
Excellent customer service skills to work effectively with clients and vendors. Excellent documentation skills. Practical problem solving skills and solid trouble shooting skillset. Possess excellent organizational skills. Possess excellent oral communication skills.
Ability to work well with other people in a team oriented environment. Ability to install/deploy Windows / Apple based computers.
Must be self-motivated and work with minimal supervision. Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users.
Additional Information
To discuss on this opportunity feel free to reach Raghu Varun
Call on ************ or email your resume to ************************
$33k-54k yearly est. Easy Apply 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy 4.0
Technical support engineer job in Columbus, OH
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
How much does a technical support engineer earn in Springfield, OH?
The average technical support engineer in Springfield, OH earns between $51,000 and $100,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Springfield, OH