Customer Support Technician I & II
Technical support engineer job in Tacoma, WA
About Lightcurve
Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet and digital connectivity solutions to communities throughout Washington State. With a commitment to provide innovative and reliable broadband services delivered with a focus on excellent customer service, Lightcurve is dedicated to connecting people, supporting community growth, and building networks that fuel our local economies.
In 2023 Palisade Infrastructure (“Palisade”) closed on a transaction to acquire Rainier Connect, forming Lightcurve. In 2024 Lightcurve closed on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to deploy fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities.
Company Culture and Values - At Lightcurve, we are driven by our core values.
· Integrity
Upholding the highest standards of integrity at all times.
· Delighting Our Customers:
Delivering exceptional experiences that exceed expectations.
· Collaboration:
Working together to create successful outcomes for customers and employees alike.
Position Summary
As a Customer Support Technician, you will be an expert in addressing a wide range of tickets related to internet, streaming TV, and voice-related concerns via telephone assistance. This role demands a keen willingness to learn and adapt. You'll engage with customers of varying technical expertise, troubleshooting a diverse range of end-user devices and network configurations. This dynamic role tackles challenges head-on and serves as a technical superhero for our customers every day.
Primary Responsibilities:
· Ensures swift responses to a diverse array of trouble tickets, with a primary focus on prioritizing the customer experience above all else
· Identifies and escalates intricate issues to the relevant departments following comprehensive troubleshooting
· Empowers customers by offering insights into products and services that align with their specific technical requirements
· Vigilantly monitors emerging trends indicating potential outages and promptly notifies the appropriate teams for swift resolution
· Demonstrates flexibility by being available to work evenings, weekends, and variable schedules, including overtime when necessary
Measuring Success
· Regular, reliable, and punctual attendance
· Proficiency in exceptional phone etiquette and interpersonal skills, coupled with the capacity to multitask and independently manage workload priorities
· Effective communication, collaboration, and cooperation skills, essential for interactions with vendors, customers, colleagues, and managers to achieve company objectives.
· Aptitude for grasping and comprehending the company's range of products and services
· Ability to apply logical thinking, creativity, and sound judgment to troubleshoot and resolve customer issues during the initial contact to minimize follow-up interactions.
· Successfully helping our customers find solutions to their service needs, improving the way they work and play while connected to our services
· Contributing to and developing a performance and results oriented culture.
· Behaviors that are aligned with and strengthen company values.
Qualifications
· Minimum of one year of customer support and/or technical support experience, preferably within the telecommunications/Internet sector
· Two or more years of proven customer service experience
· Familiarity with prevalent PC and MAC Operating Systems
· Broad understanding of voice services, cable TV, and data technologies
· A scrappy, nimble, innovative, hands-on contributor who is not afraid to roll up their sleeves to accomplish goals.
· Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and collaborate effectively.
· Ability to interpret and execute instructions provided in written, oral, or diagrammatic formats
· Skills in resolving challenges within predefined scenarios that involve multiple variables
· Ability to thrive in a dynamic, high-volume environment,
· Adept at swiftly adjusting to changes
· High school diploma or GED required.
· Criminal Background, Drug, Non-Negilgent Driving, and Employment Level Credit Checks Required
What We Offer
· The excitement of a quickly growing and innovative industry
· Opportunities to learn and grow as individuals and with a team
· A fun and hard-working culture
· Medical, Dental and Vision insurance
· Optional supplemental insurance programs
· 401K + Matching
· Access to Employee Assistance Programs
Hours, Location, and Environment
· This is a full time, In-office position in Tacoma, WA
· 4-10's working Mon/Tues/Fri/Sat
· During the initial first 90 days/training period, a 5-8's schedule may be required depending on experience and proven success working independently
· Our workspaces are collaborative and customer-focused, with a commitment to professional growth and team support
· Prolonged periods of screen time and extended sitting may be required. Occasional overtime may be necessary to meet peak workload demands
Compensation
· This position pays $20.22-$28.17 per hour based on expertise, experience, and demonstrated proficiency in the role ( Spanning Levels I & II )
· 4 weeks per year Paid Time Off
· Paid Holidays or Equivalent Time Off
Lightcurve is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
IT Support Specialist
Technical support engineer job in Seattle, WA
The IT Support Specialist is responsible for delivering high-quality end user and executive-level support, workstation lifecycle management, and proactive maintenance across a hybrid Windows environment. This role serves as an escalation point for complex issues, driving timely resolution while ensuring exceptional customer experiences-particularly for C-suite and senior leadership. In addition, this position contributes to system enhancements, security initiatives, and operational improvements aligned with ITIL-based service delivery standards.
Responsibilities
Provide Tier 2/3 support for hardware, software, O365 applications, and desktop services across on-site and remote workforce environments.
Deliver white-glove, concierge-style IT support to executives and senior leadership, ensuring minimal downtime and a high-touch service experience.
Support executive conference rooms, boardrooms, and collaboration technologies (Teams, Zoom, AV equipment, docking stations, wireless presentation tools).
Perform on-demand, in-person support for leadership meetings, presentations, and critical business events.
Administer and maintain Microsoft endpoints, including Group Policy, Azure Active Directory, and Intune MDM.
Deploy, secure, and manage Windows operating systems and core productivity tools using modern deployment methodologies (Autopilot, imaging, scripting, etc.).
Troubleshoot and support enterprise infrastructure components such as DHCP, DNS, TCP/IP networking, VPN access, and endpoint security tools.
Maintain ServiceNow records across incidents, requests, changes, and CMDB items, ensuring accurate documentation and SLA adherence-especially for executive tickets.
Support antivirus and antimalware protection, device encryption standards, and patch/upgrade cycles to maintain compliance and reduce risk.
Act as a trusted technology partner by clearly explaining technical issues to non-technical users and executives.
Participate in scheduled maintenance, technology rollouts, and continuous improvement initiatives that enhance end-user and executive experience.
Mentor junior technicians and collaborate with infrastructure and engineering teams on escalations and service enhancements.
Key Knowledge, Skills & Abilities
Strong knowledge of O365 administration and Dell/Microsoft hardware platforms
Proven experience providing white-glove, executive and C-suite IT support
Understanding of ITILv3 or related service delivery frameworks
Proficiency with Microsoft Windows Server and Windows desktop OS, Group Policy, Azure AD, and Intune
Experience with OS deployment, scripting, antivirus/antimalware, device encryption, and core systems infrastructure (DHCP, DNS, networking)
Familiarity with ServiceNow, especially IT Service Management and IT Operations modules
Ability to troubleshoot root causes and implement efficient, long-term solutions
Exceptional customer service, communication, discretion, and professionalism when supporting senior leadership
Skilled in articulating complex technical concepts in a clear, executive-friendly manner
Demonstrated success working independently and within collaborative team environments
Ability to multitask, remain calm under pressure, and manage competing operational and executive demands
Self-starter capable of operating with minimal supervision while balancing support, maintenance, and project responsibilities
Technical Support Engineer (Tier 3, Web API, T-SQL, PowerBI, Azure)
Technical support engineer job in Redmond, WA
Job Title: Technical Support Engineer (Tier 3)
Duration: Long-term
Worksite: Onsite
About WCT
WCT is a global talent solutions partner committed to delivering high-impact technology and engineering talent to some of the world's most innovative companies. As a WCT employee, you'll be part of a dynamic, growth-oriented culture that values collaboration, continuous learning, and excellence in execution.
Job Description:
We are seeking an experienced Service Engineer to provide Tier 3 technical support for the Ads platform. This role partners closely with Account Management and internal Ads partner teams to resolve complex escalations quickly and accurately, drive root-cause analysis, and improve platform quality through data-driven insights.
Core Responsibilities
Provide Tier 3 technical support for the Ads platform via phone, tickets, email, and Teams (excludes public 1:many channels).
Work across all ticket types: Delivery, BSC, Editorial, Advertiser API, Analytics, Ads Editor, UET, Campaign Management, Optimization, Syndication/Publisher API, Product Ads/Shopping, Accounts & Billing, UCMT/UCMA, and others as they evolve.
Troubleshoot medium-to-high complexity issues with deep technical investigation; deliver high-quality solutions within agreed SLAs.
Author and execute T-SQL queries; write custom Cosmos scripts; leverage Databricks to interpret large datasets and debug issues.
Review E2FTE parent tickets for accuracy/completeness; improve client communications and case quality.
Analyze and visualize large datasets from internal tools/logs using Excel and Power BI.
File high-quality ICMs (incidents/bugs) at speed; ensure resolutions are understood and RCA captured. Minimize by-design ICMs via KB updates.
Partner with Global Support teams such as NQP and Tech Solutions to remove client blockers.
Provide status reporting on tickets worked, cycle time, and quality checks.
Create and maintain troubleshooting guides and product documentation in the support knowledge base.
Collaborate with peers for knowledge sharing and troubleshooting assistance.
Analyze ticketing trends to drive feature improvements and highlight systemic issues to SMEs.
Monitor Ads platform availability through regular daily checks.
Qualifications & Skills
BS in Computer Science, Engineering, or related technical discipline (preferred).
5-7+ years in technical support or software development for high-volume online services; Tier 3 experience preferred.
Organic & Paid search experience; practical experience running systems on Azure or similar cloud providers.
2+ years with web API technologies: SOAP, JSON, XML.
2+ years automation experience in C# or Python (preferred).
Minimum 3+ years using T-SQL, including complex joins and stored procedures.
Advanced problem-solving; strong customer service orientation.
Experience with Excel, Outlook, Power BI, and Microsoft 365 tools.
Ability to analyze and visualize large datasets.
Excellent English communication (verbal and written) across stakeholder levels; familiarity with NA and EU cultures and brands.
Collaborates effectively across remote/virtual teams; works independently and within groups; strong documentation skills.
Willingness to work night shifts and weekend on-call as required; embraces change and continuous learning.
Location & Work Arrangement
Global support coverage; shift schedules include North America and EMEA windows.
On-call rotation for weekends; flexibility required.
Compensation / Salary Range: The typical pay range for this role is: USD $70,000/Yearly - $85,000/Yearly. Factors that may affect pay within or outside of this range may include but not limited to geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: Medical, dental, Vision, Life, PTO, Holidays, 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment.
WCT will accept applications and processes offers for these roles until the role is filled.
Equal Employment Opportunity Declaration:
WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Systems Engineer III: 25-07001
Technical support engineer job in Bellevue, WA
Primary Skills: Electrical-Mechanical (Expert), Control Engineering (Expert), PLC Programming (Expert), Industrial Networking (Advanced), Automation Systems (Advanced) Contract Type: W2 Only Duration: 11 Months with Possible Extension
Pay Range: $70.00 - $79.00 per hour
#LP
Job Summary:
We are seeking a Systems Engineer III to join our AFT business group to work on crucial projects, focusing on automation and control systems within our operations. The ideal candidate will be responsible for working independently to deliver high-quality, cross-functional projects on time and within budget, and will be instrumental in managing material handling or automation projects from design through execution. This role is fully onsite in Bellevue, WA, with a possibility of domestic travel up to 20%.
Key Responsibilities:
Partner with project managers and external vendors to set priorities, establish milestones, and drive schedules.
Influence technical documentation, perform reviews, and provide detailed project summaries.
Develop working relationships with vendors, engineers, managers, and peers across multiple sites.
Manage change orders, purchase orders, and invoicing to support execution efforts.
Lead process improvement initiatives in support of operations teams.
Must-Have Skills:
Solid electrical mechanical skills for hardware system support.
Proficiency in PLC programming and understanding of electrical diagrams.
Hands-on ability in building and disassembling hardware systems, with a capability of interpreting electrical diagrams.
Industry Experience Required:
Experience in automation, deploying, and supporting large-scale infrastructure.
Familiarity with CI/CD pipelines and basic coding skills in modern PLC programming languages preferred.
Previous experience in an operations management/distribution center environment is a plus.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Information Technology Specialist
Technical support engineer job in Seattle, WA
KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives.
KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.
This is an in-person position in our Seattle, Washington office.
Essential Duties and Responsibilities
Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance
Support IT-led projects and system rollouts in a hands-on environment
Troubleshoot user access issues on company devices
Provide technical support for video conferencing systems and meetings
Deliver user training on tools, applications, and IT policies
Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution
Research, evaluate, and recommend new technologies to improve IT processes
Create, update, and manage IT process guides and training resources
Provide IT support and onboarding for new and existing employees
Assist with implementing and monitoring IT security measures
Travel to KBC offices as needed to provide onsite support
Preferred Qualifications
Strong understanding of IT asset management and lifecycle processes
Proficiency with Microsoft 365, Windows and mac OS environments, and video conferencing platforms
Familiarity with IT security best practices and access management
Excellent communication skills with the ability to train and support non-technical users
Strong problem-solving skills with the ability to prioritize multiple requests
Experience working both independently and collaboratively across teams
Education and Experience
Bachelor's degree in Information Technology, Computer Science, or a related field
3+ years of experience in IT support, systems administration, or a related role
The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.
Systems Engineer - Systems Engineer II
Technical support engineer job in Bellevue, WA
We're seeking a hybrid SDE + Systems Engineer profile
The successful engineer in this role will:
Understand how commodity servers, operating systems and networks function, perform and scale.
Possess superb troubleshooting, project management and problem analysis skills.
Drive technical innovation and efficiency in infrastructure operations via automation.
Design server monitoring and management solutions using automation and self-repair.
Create processes that enhance operational workflow and provide positive customer impact.
Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation.
Avoid re-inventing the wheel and prefer appropriately simple, repeatable solutions over more complex and failure prone ones.
Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources.
Develop appropriate metrics to demonstrate performance at improving operational efficiency.
Core Requirements:
In depth knowledge of & experience deploying and operating Linux or other UNIX variants in a datacenter environment.
Relentless passion for frugality and out-of-the-box engineering.
Strong system troubleshooting skills.
Proficiency and experience in automation via Perl/Python programming and shell scripting.
Good understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.)
Demonstrable grasp of security best practices in server configuration, tool development, and access controls.
Experience in building SQL queries.
Typical Task Breakdown:
Understand how commodity servers, operating systems and networks function, perform and scale.
Possess superb troubleshooting, project management and problem analysis skills.
Drive technical innovation and efficiency in infrastructure operations via automation.
Design server monitoring and management solutions using automation and self-repair.
Create processes that enhance operational workflow and provide positive customer impact.
Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation.
Avoid re-inventing the wheel and prefer appropriately simple, repeatable solutions over more complex and failure prone ones.
Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources.
Develop appropriate metrics to demonstrate performance at improving operational efficiency.
Degrees / Certs and/or Experience Required:
In depth knowledge of & experience deploying and operating Linux or other UNIX variants in a datacenter environment.
Relentless passion for frugality and out-of-the-box engineering.
Strong system troubleshooting skills.
Proficiency and experience in automation via Perl/Python programming and shell scripting.
Good understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.)
Demonstrable grasp of security best practices in server configuration, tool development, and access controls.
Experience in building SQL queries.
Preferred Qualifications:
Knowledge of C, C++ or Java.
Knowledge of VCS (git, mercurial, svn).
Understanding of AWS technologies.
Experience deploying or managing servers in large-scale, geographically diverse environments.
Understanding & experience of managing and monitoring large scale disk sub-systems.
Operational knowledge of common enterprise switching and routing platforms
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Shweta
Email: ***********************************
Internal Id: 25-54454
System Engineer
Technical support engineer job in Seattle, WA
Title
Senior Systems Administrator
Employment Type
Full Time Direct Hire
Job Site
Onsite
City
Seattle
State
WA
Pay Rate Range (External)
110K - 135K
BENEFITS:
Some of the benefits that our employees enjoy:
Medical / Dental / Vision*
Vacation / Sick/ Holiday Pay
401(k)
100% Fully Pre-Paid College Tuition
Employee Stock Option Program
Employee Assistance Program
Flexible Spending Accounts
Voluntary Term Life and AD&D
Employee Paid Life Insurance
Employer Paid Short Term Disability Insurance
Discounted employee produce purchase program
Free Smoking Cessation Program
Free Wellness Coaching and Healthy Pregnancy Programs
Virtual Office Visits
ROLE & RESPONSIBILITIES
We are seeking a Senior Systems Administrator for a team supporting enterprise Microsoft infrastructure, which would be a great opportunity for someone with experience in Windows Server administration, Intune, Active Directory, and enterprise security looking to further their career in systems engineering and IT operations.
Overview:
The Senior Systems Administrator will manage and secure the organization's Microsoft Windows infrastructure, ensuring high availability, compliance, and operational excellence. This role requires expertise in Windows OS, Intune, Active Directory, and enterprise security standards. The position includes on-call responsibilities and collaboration across IT and business units.
Responsibilities:
Administer and maintain Windows Server environments, Active Directory, Azure Entra ID and Group Policy.
Familiar with container platforms - Docker and/or Kubernetes.
Manage Intune for device compliance, application deployment, and endpoint security.
Implement and monitor security baselines using Microsoft Security Compliance Toolkit.
Apply patches, updates, and vulnerability remediation across systems.
Monitor system performance, uptime, and resource utilization.
Develop and maintain Disaster Recovery plans and participate in regular testing.
Develop and maintain documentation for systems, processes, and policies.
Provide Tier 2/3 support for escalated issues.
Handle backup and recovery procedures for critical systems.
Work with cross-functional teams on deployments and upgrades.
Mentor junior IT staff and enforce best practices.
Additional Tasks/Duties as they are assigned.
ESSENTIAL QUALIFICATIONS
Bachelor's Degree in Computer Science, Information Technology, or equivalent on-the-job experience.
7+ years' experience in Windows Server administration and enterprise environments.
Expertise in Microsoft Intune and Endpoint Manager, Active Directory, Entra ID, Windows OS (10/11) and security hardening.
Strong knowledge of backup/recovery systems and documentation standards.
Familiarity with compliance frameworks and security baselines.
Certifications such as MCSE, MCSA, or Microsoft Certified: Modern Desktop Administrator.
Experience with cloud platforms including Microsoft Azure and hybrid cloud environments.
BONUS QUALIFICATIONS
Experience with virtualization (Hyper-V).
PowerShell scripting and automation.
Knowledge of O365, SharePoint, and cloud-based email systems.
Expertise in O365 integration and administration.
Participated in large Enterprise based projects and Digital Transformation.
Soft Skills
Strong communication and interpersonal skills.
Excellent problem-solving and analytical abilities.
Leadership and team collaboration capabilities.
Vendor management and negotiation skills.
Ability to work under pressure and manage multiple priorities.
On-Call Expectations
This position requires participation in on-call rotation to provide after-hours support for critical systems and respond to incidents promptly. Candidates must be able to troubleshoot and resolve issues under pressure and ensure minimal downtime.
WHY AVERRO?
Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
View our privacy policy here: *******************************************
GCP System Engineer
Technical support engineer job in Issaquah, WA
Key Details: Contract Role
Title :: GCP System Engineer - AI Contact Center
Duration :: Long Term Contract
We are seeking a highly skilled GCP System Engineer to manage the operational stability, configuration, and deep-level integration of the Google Contact Center AI (CCAI) platform and its related ecosystem. This role is crucial for implementing and maintaining core contact center functionalities, including call routing, WFM integration, and seamless channel connectivity between Google CES and Salesforce.
Required Skills and Experience
12+ years of hands-on experience in a System Engineering or CTI/Telephony-focused role within a Contact Center environment.
Direct experience with the technical configuration of Google Contact Center AI (CCAI) / Customer Engagement Suite (CES).
Proven expertise in setting up and troubleshooting call routing, queueing, and CTI integration logic.
Experience with the technical setup and data mapping for Verint Workforce Management (WFM) or a similar enterprise WFM system.
Strong understanding of API integration concepts (REST/SOAP) and secure data transmission protocols.
Proficiency with GCP services relevant to operations (e.g., Compute Engine, Cloud Load Balancing, Monitoring/Logging).
GCP System Engineer - AI Contact Center
Technical support engineer job in Issaquah, WA
Position : GCP System Engineer - AI Contact Center:: Issaquah, WA (Hybrid, 3 days onsite per week):: Hire Type: Contract (C2C/W2)
Project description
We are seeking a highly skilled GCP System Engineer to manage the operational stability, configuration, and deep-level integration of the Google Contact Center AI (CCAI) platform and its related ecosystem. This role is crucial for implementing and maintaining core contact center functionalities, including call routing, WFM integration, and seamless channel connectivity between Google CES and Salesforce.
Key Responsibilities
Contact Center Operations & Telephony
Call Setup & Routing Implementation: Configure, test, and maintain the end-to-end call setup process within the Google Contact Center AI Platform, ensuring high availability and low latency.
Routing Logic Deployment: Implement complex, skill-based, and data-driven call and chat routing logic based on directives from the Architecture team and business requirements, ensuring optimal customer experience.
Voice and CTI Management: Manage the integration points between the Google CES platform and underlying CTI/telephony infrastructure, troubleshooting connectivity and quality issues (e.g., SIP, web RTC).
Workforce Management (WFM) Setup: Lead the technical setup, configuration, and ongoing maintenance of the Verint WFM integration with the Google CES platform, ensuring accurate data exchange for forecasting, scheduling, and adherence monitoring.
Channel & Application Integration
Salesforce Channel Integration: Implement and manage the technical channels (e.g., APIs, connectors) that enable real-time and historical data exchange between Google CES (Dialogflow, CCAI) and Salesforce Service Cloud for unified agent views and case creation.
External API Integration: Configure and secure API endpoints to facilitate the real-time consumption of data from external systems (e.g., knowledge bases, order systems) to enrich conversational flows.
System Health & Monitoring: Establish and manage comprehensive monitoring, alerting, and logging systems (using GCP Operations Suite/Stackdriver) for all contact center components, proactively identifying performance bottlenecks and stability risks.
Agentic AI Configuration & Support
Agentic AI Setup: Execute the configuration and deployment of core AI agents (Dialogflow CX/ES) and other Agentic AI components, ensuring they meet operational standards for reliability and performance.
AI Integration & Tuning: Configure and maintain the technical integration of Agentic AI with enterprise knowledge bases (via Vertex AI Search/Gen AI) and the designated external APIs to provide accurate and relevant responses.
Incident Response: Serve as the Tier 2/3 escalation point for operational issues related to call routing failures, integration errors, and WFM data discrepancies.
Required Skills and Experience
12+ years of hands-on experience in a System Engineering or CTI/Telephony-focused role within a Contact Center environment.
Direct experience with the technical configuration of Google Contact Center AI (CCAI) / Customer Engagement Suite (CES).
Proven expertise in setting up and troubleshooting call routing, queueing, and CTI integration logic.
Experience with the technical setup and data mapping for Verint Workforce Management (WFM) or a similar enterprise WFM system.
Strong understanding of API integration concepts (REST/SOAP) and secure data transmission protocols.
Proficiency with GCP services relevant to operations (e.g., Compute Engine, Cloud Load Balancing, Monitoring/Logging).
Network Engineer
Technical support engineer job in Redmond, WA
Role: Network Deployment engineer - LAN/WAN
Primary Skill : LAN/WAN, Cisco, Juniper
Secondary Skill: Arista, Aruba
Key Responsibilities:
• Design, deploy, and maintain network infrastructure across multiple vendors (Cisco, Juniper, Arista, Aruba).
• Configure and optimize routers, switches, firewalls, and wireless networks for enterprise and data center environments.
• Perform network upgrades, migrations, and expansions while ensuring minimal downtime.
• Implement network security policies, access controls, and monitoring solutions.
• Conduct site surveys and assessments to determine optimal network configurations.
• Troubleshoot and resolve complex Layer 2 and Layer 3 network issues.
• Work closely with cross-functional teams to integrate networking solutions with business applications.
• Provide documentation, network diagrams, and knowledge transfer to operations teams.
• Ensure compliance with industry standards and best practices.
• Support network automation and scripting initiatives (Python, Ansible, etc.).
Required Skills & Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Min 4+ years of exp. for L2 and 6+ years exp. for L3 in network deployment, administration, and troubleshooting
• Expertise in configuring and managing Cisco, Juniper, Arista, and Aruba network devices.
• Strong understanding of routing protocols (BGP, OSPF, EIGRP, IS-IS) and switching technologies (VLANs, STP, VXLAN, EVPN).
• Proficiency in network security technologies (firewalls, IPS/IDS, VPNs, NAC solutions).
• Hands-on experience with wireless networks (Aruba ClearPass, Cisco Wireless Controllers, 802.1X authentication).
• Experience with network automation (Ansible, Python, Terraform) is a plus.
• Familiarity with cloud networking ( Azure) and scripting knowledge (python) is an advantage.
• Strong problem-solving skills with the ability to work independently and in a team environment.
• Excellent communication and documentation skills.
Certifications (Preferred but Not Mandatory):
Cisco: CCNP, CCIE
Juniper: JNCIP, JNCIE
Arista: ACE-A, ACE-P
Aruba: ACMP, ACDP
Network Automation: DevNet, JNCIA-DevOps, Ansible
Education:
Bachelor of Engineering (Computer Science, Information Technology, Electronics etc.) with CCNA & CCNP (preferred)
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Compensation and Benefits
A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Routing and Switching Network Engineer
Technical support engineer job in Redmond, WA
Routing and Switching Network Engineer Duration: Contract The Routing and Switching Network Engineer will be responsible for designing, implementing, and maintaining network infrastructure to ensure optimal performance, security, and scalability. This role requires collaboration with various teams to support business objectives, provide technical guidance, and troubleshoot complex network issues. The position is onsite in Plano, Texas, and requires 10+ years of experience in network engineering.
Responsibilities:
Develop and implement network architectures that align with business objectives.
Oversee the deployment and configuration of network devices, including routers, switches, firewalls, and wireless access points.
Coordinate with customers, SMEs, leads, and managers to understand and document network architecture.
Troubleshoot L2/L3 level issues and handle high-priority tickets (P1/P2), performing root cause analysis and permanent fixes.
Provide hands-on support for wireless networks, including Cisco and Meraki.
Handle P3/P4 tickets and guide offshore teams as needed.
Liaise with service providers for link-related services and coordinate with vendors/OEMs for hardware/software upgrades or replacements.
Train and provide knowledge transfer to other associates as necessary.
Monitor and maintain network performance, ensuring minimal disruptions.
Respond to network-related incidents and provide immediate solutions or escalate as necessary.
Create and maintain comprehensive documentation for network configurations and troubleshooting steps.
Implement and manage network protocols such as TCP/IP, OSPF, BGP, and VLANs.
Ensure network compliance with industry standards and regulations, conducting security assessments and vulnerability scans.
Collaborate with cross-functional teams and communicate effectively with stakeholders.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
10+ years of experience in network engineering.
Active Cisco/Extreme Network equivalent certification (CCNP or CCIE preferred).
Strong understanding of networking protocols and technologies (TCP/IP, BGP, OSPF, VLANs, etc.).
Experience with network hardware and software from vendors such as Cisco, Juniper, or Arista.
Hands-on experience with Extreme network switches, Cisco switches and routers, and Juniper routers.
Proficiency in scripting languages (Python, Perl, etc.) and automation tools (Ansible, Terraform, etc.).
Experience with network monitoring and management tools (e.g., SolarWinds, PRTG, Zabbix).
Strong analytical and problem-solving skills with excellent communication and interpersonal abilities.
Ability to adapt to rapidly changing technologies and work independently or as part of a team.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit *****************
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
Pay any fee to be considered for, submitted to, or selected for any opportunity.
Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $50 - $55
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************
Technical Support Specialist
Technical support engineer job in Redmond, WA
Shift: Approx.7:00 a.m. - 5:00 p.m. (8 hour staggered shifts subject to change based on the needs of the organization) Salary/Hourly rate: $36.30/hour (SC11SEIU Salary Schedule) This position is eligible for membership in the Service Employees International Union No. 925 (SEIU).
SUMMARY
Under supervision, responds to helpdesk tickets for a wide variety of simple-to-complex technology problems on standard and non-standard district technology including networked computers, software, classroom and meeting room hardware, and other instructional and business system technology. Installs, removes, and repairs software and hardware. Performs technology deployments, moves, updates, and maintenance.
PRIORITY APPLICATION DATE: This position is open until filled with first consideration given to applications received by December 1, 2025
EDUCATION, EXPERIENCE AND CERTIFICATION REQUIREMENTS:
* High school diploma or equivalent required.
* Technology degree or certification recommended
* A+ or N+ or other MCDST track certification recommended or equivalent experience
* WA State driver's license
* Must pass criminal background check.
WORKING ENVIRONMENT:
This job is performed in a temperature controlled office environment. May travel between multiple buildings. The usual and customary methods of performing the functions of this job require the following physical demands: Frequent keyboarding and mousing throughout shift. Occasionally sit, twist, and lift, occasionally carry up to 40 pounds, occasionally climb a ladder and/or reach above shoulder level. Generally the job requires 40% sitting, 15-25% walking, and 35-45% standing.
External and Internal Applicants:
Submit an online application @ ****************************** and apply to this posting. A letter of interest and resume are encouraged in addition to the application materials and should be uploaded to the application under the ATTACHMENTS page. You may attach up to three letters of recommendation if desired.
FINALISTS WILL BE CONTACTED FOR AN INTERVIEW
Please review LWSD Human Resources Employment Policies, which includes our non-discrimination policy. We are not able to sponsor employment at this time.
Lake Washington School District is committed to building an inclusive, equitable, and welcoming environment for all students and staff. We welcome candidates from all backgrounds and life experiences who share our commitment to educational excellence and equity. We especially encourage applications from individuals who have been historically underrepresented in education.
LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE.
Attachment(s):
* Technical Support Specialist - 2025.pdf
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Tacoma, WA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
IT Airport Technician
Technical support engineer job in Seattle, WA
We are currently seeking to fill the position of IT Field Technician located at the SeaTac International Airport, WA. The ideal candidate will have great customer service skills, the ability to communicate effectively, have good attention to detail, be enthusiastic about technology, and have strong documentation skills. This position requires 1+ year(s) of previous IT experience.
Note:This is a floater role with no set schedule.Must be available for nights and weekends.
Duties include:
Provide Exceptional Customer Service
Proactively pursue break/fix tickets
Working IT services tickets as needed
Break/Fix for Desktops & Laptops
Assist with Mobile Devices
Break/Fix Ticket, Baggage Printers
Installing new computers, displays, and IT equipment as needed
Minimum Qualifications (Knowledge, Skills, and Abilities):
Knowledge of how to build and troubleshoot desktop and laptop hardware
Knowledge of installing Windows and software.
Knowledge of troubleshooting printers and other peripherals.
Excellent communication skills and customer service orientation.
Strong work ethic.
Ability to handle multitasking.
Ability to communicate and interact with all staff and customers.
Ability to speak and write English fluently.
QUALIFICATIONS, EDUCATION, AND EXPERIENCE:
2-year previous experience preferred
Any Microsoft MCP or higher, CompTia A+, CompTia Net+
General Expectations:
Maintain established dress code
Maintain a professional attitude at all times
Follow all company policies and procedures
Maintain and submit accurate time cards and work sheets
Help maintain a clean and safe work area
Accurately complete necessary paperwork
Communicate with customers courteously and helpfully
Work with all staff as required
Self-starter
Benefits include:
Dental insurance
Health insurance
Vision insurance
Paid Time Off
401(k)
Cell phone stipend
please do not call the Company as we will reach out to you for inquiries
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Technical Support Specialist II (Desktop Support)
Technical support engineer job in Renton, WA
VALLEY MEDICAL CENTER The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Technical Support Specialist II (Desktop Support) ROLE: Desktop Support DEPARTMENT: Information Technology, Technical Services. WORK HOURS: As required to fulfill responsibilities. REPORTS TO: Manager/Supervisor, Technical Services PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems. * Detailed documentation and organization skills. * Ability to mentor and assist onboarding new staff. * Keeps CIO/Manager/Supervisor informed of any major system problems. * Prepares for new and changed systems and operating environment by completing training programs as required. * Understands current and emerging technologies and health care trends. * Reports all compromises of security or information to Manager /Supervisor immediately. * Completes assigned tasks within designated time frames. * Operates equipment following established procedures. * Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution. * Provides after-hours support according to posted on-call schedule. * Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed. * Answers, logs, and follows up on all tickets assigned to Desktop Support queue. * Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes. TASK LIST: *
Escalates technical trouble calls to technical support staff or appropriate resource. * Track equipment for RMA and work orders. * Maintains a trouble call clearance rate in accordance with departmental standards. * Maintain/update customer and equipment database records as well as tracks user problems for trends. * Maintains supplies as needed for production. Date Created: Revised: 7/19, 6/23 Grade: NC06 FLSA: E Cost Center: 8552 Job Qualifications: PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource.
IT Network Engineer III
Technical support engineer job in Lynnwood, WA
**Crane Aerospace and Electronics** has an exciting opportunity for an **IT Network Engineer III** at our **Lynnwood, WA** location. ._ **About Crane:** **Crane Aerospace & Electronics** supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
This facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA's New Horizons spacecraft and innovative enough to be featured on Eviation's Alice all-electric aircraft. You'll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains.
**Job Summary:**
The **IT Network Engineer III** is responsible for maintenance of all local and wide area network infrastructure technologies for Crane Aerospace and Electronics worldwide locations. Maintaining network administration tools with a particular focus on network access control systems. Maintaining relationships with third party vendors as well as the CraneCo Global GIS team. This role will require travel as needed to branch locations to perform maintenance and rollout activities.
**Essential Functions:**
+ Administration of networking hardware such as switches, routers, wireless access points, firewalls, and security appliances.
+ Administration of network access control systems.
+ Maintenance of all network management platforms such as firewall management systems, network configuration management tools, and vulnerability management systems.
+ Act as an escalation point for LAN, WAN and NAC issues as needed from the CraneAE Service Desk team.
+ Provide data and reporting of KPI's to IT management for monthly reporting.
+ Maintain a relationship with key third-party vendors such as hardware/software vendors, and VARs to provide support to the infrastructure as needed.
+ Provide subject matter expertise for all networking technologies with participation in decision-making processes for the acquisition of new technologies into the environment.
+ Work closely with other IT functional groups to ensure cohesive support and strategies across the IT organization.
+ Any other task assigned by your supervisor or management
**Minimum Qualifications** **:**
+ _Experience_ : Minimum 7 years in an IT role & minimum 4 years in a Network Engineering role. Demonstrated ability to run mid to large scale network implementations. Demonstrated ability to implement network access control technologies both on the edge and internally.
+ _Knowledge:_ Juniper, Palo Alto, Fortinet, Global Protect, SDWAN
+ _Skills_ : Strong communication and interpersonal skills both oral and written; Leadership; Supervision; Organization and prioritization
+ _Ability_ : Technical administration of complex solutions; Travel as needed
+ _Education/Certification_ : BS degree or equivalent experience is required
+ **Eligibility Requirement:** _This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR)._
**Top Benefits:**
As a team member at Crane Aerospace and Electronics, you'll enjoy:
+ **Benefits:** Health care, dental, vision, life and disability insurance starting the first day of the month
+ **Time Off:** 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
+ **401k Retirement Plan:** 401k plan with company match
+ **Education Reimbursement:** eligible after 90 days of employment.
**Working Conditions** **:**
+ Standard office environment
+ Work requires substantial visual concentration on detail
+ Working conditions are normal for a manufacturing environment
+ Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
+ May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
+ Standing: 10% *percentage is approximate and may vary depending on work task
+ Sitting: 90% *percentage is approximate and may vary depending on work task
+ Lifting (in pounds): up to 10 pounds
+ Pushing (in pounds): up to 10 pounds
+ Mental/Visual: use of computer, calculator, filing cabinets
+ Workspace (line, cube, etc):cubicle/desk
You can see a list of our benefits at *************************************** or visit our website at *************** for more information on our company and great opportunities.
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
\#LI-JJ1 #CAE
**Salary Range: 119,400 - 142,000 USD Annual** . Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.
_This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job._
_Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status._
At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us.
The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate's base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement - as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.
Service Engineer (Azure Service Fabric, ADO, YAML, Powershell, C#, Kusto, Security)
Technical support engineer job in Redmond, WA
Title: Service Engineer - Cloud Security & Azure Service Fabric
Worksite: Onsite
About WCT
WCT is a global talent solutions partner committed to delivering high-impact technology and engineering talent to some of the world's most innovative companies. As a WCT employee, you will be part of a dynamic, growth-oriented culture that values collaboration, continuous learning, and excellence in execution.
Role Overview
You'll implement and manage changes across Service Fabric clusters, cloud services, and adjacent infrastructure to achieve high reliability, security/compliance alignment, and operational excellence. The role emphasizes automation, secure deployments via ADO (YAML) pipelines, secret rotations, geo expansion (including sovereign cloud), and modernization-migrating legacy workloads, consolidating services to improve cost, and simplifying architecture (distributed systems troubleshooting is key).
What You'll Do
Own health, configuration, and change management for multi region Azure Service Fabric clusters; author rollout/upgrade templates and monitor with Azure Monitor/Application Insights/Geneva.
Build, maintain, and harden Azure DevOps (ADO) YAML pipelines; manage libraries, variable groups, service connections, certificates, and secrets; eliminate PATs/local authorities by adopting workload identity.
Provide support for S360 and SFI platforms, ensuring compliance and reliability across integrated workflows enabling Security initiatives like securing azure resources(through IaC), securing build/deployment pipelines, enabling modern security practices and mitigating application security concerns raised by Microsoft as best practices etc.
Drive geo expansion and sovereign cloud enablement; design traffic flows with Azure Front Door (Premium), Traffic Manager, DNS; prepare IPv6 ready ARM/Bicep templates.
Lead modernization such as Service Fabric → AKS transitions, service consolidation, and cost optimization (rightsizing, reserved instances, eliminating waste).
Troubleshoot distributed systems end to end (service model, deployment, networking, data); debug C#/.NET services; and resolve Cosmos DB issues where needed.
Document runbooks/operational standards; automate with PowerShell; uphold security/compliance best practices and change control.
What You'll Bring
5+ years in Azure engineering/SRE/DevOps working on distributed systems and cloud automation.
Hands on expertise with Azure Service Fabric (stateless/stateful apps, node types, cluster upgrades) and ADO YAML pipelines.
Proficiency in scripting (PowerShell); working knowledge of C# for service/debug scenarios.
Experience with observability tooling (Azure Monitor, Application Insights, Geneva) and Kusto for diagnostics.
Experience in security initiatives like securing azure resources(through IaC), securing build/deployment pipelines, enabling modern security practices and mitigating application security concerns raised by Microsoft as best practices etc.
Familiarity with compliance frameworks (e.g., ISO 27001, SOC 2; HIPAA/GDPR as applicable).
Nice to have:
AKS/Kubernetes, 1ES/OneBranch/1CDN, Azure networking (AFD, Traffic Manager), Cosmos DB.
IaC (ARM/Bicep)
Compensation / Salary Range
The typical pay for this role across the U.S. is USD 90,000 yearly to USD 110,000 yearly. Factors that may affect pay within or outside of this range may include but are not limited to geography or market, skills, education, experience, and other qualifications of the successful candidate.
Benefits
Medical, dental, vision, life, PTO, holidays, 401(k) benefits, and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment.
WCT will accept applications, and process offers for this role until the role is closed.
Equal Employment Opportunity Declaration
WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex including pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
IT Helpdesk Technician
Technical support engineer job in Seattle, WA
Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Seattle, WA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Southworth, WA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military