Technical support engineer jobs in Tacoma, WA

The Senior Desktop Support Technician is responsible for delivering high-quality end user support, workstation lifecycle management, and proactive maintenance across a hybrid Windows environment. This role serves as an escalation point for complex issues, driving timely resolution while ensuring positive customer experiences. In addition, this position contributes to system enhancements, security initiatives, and operational improvements aligned with ITIL-based service delivery standards. Responsibilities Provide Tier 2/3 support for hardware, software, O365 applications, and desktop services across on-site and remote workforce environments. Administer and maintain Microsoft endpoints, including Group Policy, Azure Active Directory, and Intune MDM. Deploy, secure, and manage Windows operating systems and core productivity tools using modern deployment methodologies (Autopilot, imaging, scripting, etc.). Troubleshoot and support enterprise infrastructure components such as DHCP, DNS, TCP/IP networking, VPN access, and endpoint security tools. Maintain ServiceNow records across incidents, requests, changes, and CMDB items, ensuring accurate documentation and SLA adherence. Support antivirus and antimalware protection, device encryption standards, and patch/upgrade cycles to maintain compliance and reduce risk. Participate in scheduled maintenance, technology rollouts, and continuous improvement projects that enhance end-user experience and IT operations. Act as a customer advocate by explaining complex technical issues clearly and ensuring issues are resolved efficiently with minimal business disruption. Mentor junior technicians and collaborate with IT engineering teams on escalations and service enhancements. Key Knowledge, Skills & Abilities Strong knowledge of O365 administration and Dell/Microsoft hardware platforms Understanding of ITILv3 or related service delivery frameworks Proficiency with Microsoft Windows Server and Windows desktop OS, Group Policy, Azure AD, and Intune Experience with OS deployment, scripting, antivirus/antimalware, device encryption, and core systems infrastructure (DHCP, DNS, networking) Familiarity with ServiceNow, especially IT Service Management and IT Operations modules Ability to troubleshoot root causes and implement efficient long-term solutions Excellent customer service, communication, analytical, and prioritization skills Skilled in articulating complex concepts in a user-friendly manner Demonstrated success working independently and within collaborative team environments Ability to multitask, remain calm under pressure, and manage competing operational demands Self-starter with the capability to operate under minimal supervision while supporting requests, incidents, maintenance, and project work

Allwire Technologies, LLC is looking for a dedicated IT Technician III to join our team. This role will tackle a range of intricate IT tasks and projects, with an emphasis on client satisfaction. We support locally owned businesses and have a standard of excellence that our customers have come to expect. All applicants need to be able to communicate with their colleagues but also enjoy on-site visits to client sites and data centers, and demonstrate a collaborative spirit. You must reside in Washington State to be eligible. About the Role This isn't a "wait for instructions" or a “go tell someone what to do” role. We're a small, high energy IT services company where your daily decisions have a direct impact on our success. If you need constant guidance, this isn't for you. If you can configure a Windows server in your sleep and while also navigating a Linux hardware compatibility problem, we want to talk to you. Critical: This role requires the ability to multitask as well as having an innate ability to prioritize several urgent and high-priority tasks with excellent customer service and written skills. If that seems daunting, this role isn't the right fit for you. Throughout the day you could go from diagramming network infrastructure, creating a basic email account, writing a detailed email to C-level executives, and helping a user VPN into their machine. We need someone who can be that agile. What You'll Do: Manage Microsoft 365 Intune/EntraAD hybrid environments and automate tasks using PowerShell, PowerAutomate, and Azure. Design, test, and implement IT projects, ensuring timely delivery and client satisfaction. Provide Level 3 escalation support, serving as the final point of technical resolution. Communicate effectively with clients, proposing different solution options, and working with the team to find the best solutions Balance remote responsibilities with on-site client interactions. Utilize help desk software for comprehensive client support and issue resolution. Employ tools like Trello, Google Calendar, Outlook, and Calendly for project management and team collaboration. Speccing, building, and testing high performance workstations, desktops, and rack servers. Configuring Sonicwall, Cisco (Meraki), Watchguard, Extreme, and Ubiquiti firewalls/switches, and configuring auditing to safeguard data and communications. Maintaining datacenter switches, firewalls, and routers for internal and external customers. Developing and maintaining comprehensive system documentation and procedural guides. What We Need: Proficiency in cloud networking services and security principles, particularly in Azure, focusing on Azure Virtual Desktop, Bicep Templating, Virtual Networks, Virtual Machines, and Gateways. Experience in Intune and/or SCCM application packaging combined with strong Powershell understanding. Proficiency in C#, Blazor, Nuget, and utilizing AI for C# code modification and development. Expert Linux shell knowledge and understanding of technical differences between distributions for server and desktop use. Understanding of Docker and basic troubleshooting knowledge of Kubernetes. Strong knowledge of security best practices, vulnerability assessment, and compliance standards. What We'd Like: Website development experience (familiarity with CSS/HTML5/Blazor) Familiarity with IBM AS400 or RPG Technical writing experience and the ability to translate technical information for non-technical users Relevant advanced industry certifications Experience: 6+ years progressive, hands-on experience is essential. Please only apply if you meet this requirement. Bachelor's degree or comparable work experience Must understand computer and hardware builds Fluent in working in Linux and Microsoft spaces 3+ years of sourcing hardware to spec and placing orders Job Type: Full-time, Monday to Friday, 8am-5pm Salary: $70,000 - 90,000 depending on experience Location: Hybrid; Office in Redmond. Up to 25% travel to customer sites. Education: Bachelor's or higher education preferred-or-HS Diploma with comparable work experience. Language: Must speak and write fluent English Benefits: 401(k) Medical, Dental, and Vision insurance Generous Paid time off

IT Support + AV We are looking for an IT support technician to support growth in both Seattle and Bellevue, they want somebody able to work in both offices. -Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF, -Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA; -Building good relationship with 3rd party software/hardware vendors; -AV Support (Google Meets) -Documentations $34.79 per hour + PTO federal holidays. W2 contract Requirements: -1-2 + years experience working as IT support/service desk; -Jira + AV Support -Excellent client facing and problem solving skills, creative thinking and sociable personality

IT Systems Administrator - 6 month contract role Hybrid: 3x a week onsite Compensation: $42-50/hr Our client is seeking a skilled and proactive IT Systems Administrator to join their team. This role is ideal for someone who thrives in a dynamic environment and is passionate about maintaining and enhancing IT infrastructure. The position requires onsite presence twice a week, offering a balanced hybrid work model. About the Role As the IT Systems Administrator, you will be responsible for managing, maintaining, and improving the company's IT systems, servers, and networks. You'll play a key role in ensuring system reliability, security, and performance while supporting end-users and collaborating across teams. Key Responsibilities Install, configure, and maintain servers, networks, and IT infrastructure components Monitor system performance and conduct regular maintenance to ensure optimal operation Provide technical support to end-users, resolving hardware and software issues efficiently Implement and maintain security protocols to safeguard data and systems Document system configurations, procedures, and troubleshooting guides Collaborate with IT staff, vendors, and stakeholders on project planning and execution Apply updates, patches, and configuration changes in line with industry best practices Qualifications Bachelor's degree in Computer Science, Information Technology, or related field Minimum of 3 years' experience in IT systems administration Proficient in managing Windows and Linux servers and networks Experience with virtualization technologies such as VMware or Hyper-V Familiarity with cloud platforms like AWS or Azure is a plus Skilled in scripting and automation (PowerShell, Python preferred) Strong understanding of IT security principles Excellent troubleshooting and communication skills Certifications such as CompTIA Network+ or Microsoft Certified: Azure Administrator are highly desirable Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. For contract positions, hired candidates will be employed by Prime Team for the duration of the contract period and be eligible for our company benefits. Benefits include medical, dental and vision. Employees are covered at 75%. We offer a 401K after 6 months, we do not provide paid holidays or PTO, sick time is offered in accordance with local laws.

8 Openings Fully Onsite Bellevue, WA ***Must have CURRENT active DOD clearance*** We're hiring a Secret-cleared IT Specialist to support a secure cloud services team. This role involves basic IT troubleshooting, PowerShell, Active Directory, Exchange, and SaaS knowledge, with a focus on distributed computing and security protocols. Core Responsibilities Provide virtual escort services for non-cleared personnel in secure environments Run pre-written commands, share results, and assist with troubleshooting Collaborate with developers and engineers to resolve incidents and deploy workflows Maintain security clearances and document escort activities Use downtime for training and professional development Must-Haves Strong communication and customer service skills Experience with production system maintenance (patching, certificates, service accounts) Detail-oriented, self-motivated, and proactive learner Willingness to work nights, weekends, and holidays Team-oriented with global collaboration experience Preferred Skills PowerShell and Exchange Server experience Active Directory administration (permissions, domains, provisioning) Familiarity with TCP/IP, DNS, Hyper-V, VMs, Fiddler, Send Connectors Programming/scripting in C# and PowerShell SQL (T-SQL) for data retrieval Technical writing for SOPs Windows server and desktop support Multi-tenant cloud troubleshooting

Job Title: Systems Engineer IV Contract: 6 Months Pay Rate: $92.20,hr, W2 Benefits: Medical, Dental, Vision and Weekly Pay This role demands strong technical expertise in infrastructure and network architecture, coupled with excellent communication and collaboration skills to ensure successful project delivery. You will serve as the primary point of contact for designated projects, coordinating internal resources and leveraging support from supervisory and technical teams when necessary. Key responsibilities include overseeing client-related activities, managing support tickets, and collaborating with cross-functional partners to ensure timely and successful delivery of project milestones and support requests. Engineer Responsibilities: Build, scale, and secure environments within *** enterprise infrastructure, which is a heterogeneous environment encompassing a broad range of operating systems (Windows, Windows Server, virtualization platforms, and Linux) and applications. Apply modern engineering methodologies such as Infrastructure-as-Code, container orchestration, and software-defined storage. Implement systems that are scalable, automated, monitored, and well-documented, and provide training to others for operational tasks. Identify and leverage the scale and complexity of *** larger production infrastructure to solve problems for enterprise customers. Participate in incident root cause analysis across multiple infrastructure layers (compute, storage, network) and implement critical solutions while upholding best standards to maintain high reliability of managed systems. Minimum Qualifications: 5+ years of experience in systems engineering. 5+ years of experience automating the management of infrastructure and services. 5+ years of experience working with monitoring and configuration management tools such as Chef, Ansible, Puppet, PowerShell DSC, etc. 5+ years of experience coding in an object-oriented or functional language such as Python, Ruby, PHP, Rust, Go, and PowerShell scripting (developing advanced functions & modules). Thorough understanding of Windows/Windows Server operating system internals and Linux. Demonstrated experience in completing tasks and small/medium features with minimal guidance. Experience installing and configuring Kubernetes, Docker, OpenCue, and Slurm. Prior experience with Linux operating systems and their internals. Preferred Qualifications: BS or MS in Computer Science, Engineering, or a related technical discipline. Prior experience supporting configuration management in a multi-region environment. Prior experience building services, PaaS, or internal clouds. Prior experience with APIs to streamline administration, management, and monitoring of services. Must-Have Skills: At least 5 Years in Enterprise Environment - Production Level Experience Compute with Kubernetes and/or Slurm Thorough understanding of Windows/Windows Server/RHEL operating system internals and Prior experience with Linux operating systems and their internals. 5+ years of experience coding in an object-oriented or functional language such as Python, Ruby, PHP, Rust, Go, and PowerShell scripting (developing advanced functions & modules). (Additionally, qualified candidates should be comfortable with repetitive tasks, be able to lift 30 lbs, have reliable transportation and type 50 WPM) Nice to Have Skills: Prior experience supporting configuration management in a multi-region environment. Prior experience building services, PaaS, or internal clouds. Prior experience with APIs to streamline administration, management, and monitoring of services. Chef is highly preferred Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #TMN

Job Title: Computer Vision Engineer II Duration: 12 Months We are seeking a highly skilled Computer Vision Engineer to join our team. The ideal candidate will have expertise in 2D image processing, 3D geometry, and bundle adjustment, as well as experience in data collection methods and statistical analysis. As a Computer Vision Engineer, you will be responsible for creating, debugging, and testing computer vision algorithms against specified requirements. You will also be responsible for using simulation or test datasets to validate the algorithm. The algorithms will be used to provide calibration for sensors to enable machine perception algorithms. The successful candidate will possess excellent communication skills, as you will be required to work with cross-functional teams to define data collection methods and to present your findings to stakeholders. Must-Have Skills Software Development Fundamentals: Solid grasp of software development principles, including design, development, testing, and deployment. Analytical and Problem-Solving Skills: Ability to analyze complex problems, identify solutions, and implement them effectively. Communication and Collaboration Skills: Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Technical Skills: Proficiency in Python programming language. Nice-to-Have Skills Programming languages: Knowledge of C++, Computer Vision, VR, or other programming languages. Software development tools: Familiarity with specific software development tools, such as SQL or VisualBasic. Leadership skills: Experience in mentoring or leading teams, but not required for all roles. Responsibilities: Develop and implement computer vision algorithms that meet specific requirements. Define data collection methods and manage data acquisition for use in developing algorithms. Perform statistical analysis and use simulation or test datasets to validate the algorithm. Debug, test and validate algorithms to ensure high-quality results. Develop geometric calibration algorithms including SLAM camera calibration, eye tracking camera calibration, inertial measurement unit calibration, and other sensors to be modeled. Use C++ to develop and optimize algorithms for real-time applications. Communicate effectively with cross-functional teams, including software engineers, hardware engineers, and data scientists. Participate in the design, development, and deployment of computer vision applications. Requirements: A bachelor's or master's degree in computer science, electrical engineering, or related field. Proficiency in C++ and Python Experience with 2D image processing, 3D geometry, and/or bundle adjustment. Experience with statistical analysis Excellent communication skills, both verbal and written. Ability to work independently and in a team environment. Minimum Years of Experience 10 + Related Job Titles/Keywords Tester Engineer: Experience in testing and validation of software systems, including test planning, execution, and reporting. Data Collector: Familiarity with data collection methods, including data entry, data cleaning, and data analysis. Degrees/Certifications Bachelor's degree in one of the following fields:: Computer Science: A strong foundation in computer science, including programming languages, data structures, and algorithms. Software Engineering: A degree in software engineering, with a focus on designing, developing, and testing software systems. Relevant Field: Other relevant fields may include mechatronics, electrical engineering, or related disciplines. Day-to-Day Responsibilities Data collection: Developing software to collect data from various devices, including Quest devices, Orion, and 6 degree of freedom robots. Data processing: Building software to process and clean the collected data, ensuring it is accurate and reliable. Data analysis: Creating analytics and visualizations to help us understand the data and make informed decisions. Interfacing: Developing software to interface with manufacturing robots and other devices, enabling seamless communication and data exchange. Any companies they would like to see on resumes Technology industry: Companies like Microsoft, Magic Leap, or other tech giants Automotive sector: Automotive manufacturers, Tier 1 suppliers, or companies specializing in automotive calibration

Azure IoT Cloud Infrastructure Specialist Serve as a technical advisor and subject matter expert for global smartbuilding portfolio, with a focus on secure IoT/OT networking, Azure integration, identity/SSO, and operational resilience. You will not implement changes directly; instead, you will triage issues, guide architecture and security decisions, lead riskmitigation strategies, and equip internal teams and partners through documentation, training, and governance. Key Responsibilities IoT/OT Network & Security Advisory Technical triage: Rapidly assess questions or incidents to distinguish network vs. device vs. cloud causes; recommend next steps and owners. Advise on segmentation, encryption, and firewall policies for IoT/OT environments; define guardrails that balance safety, availability, and security. Design secure dataflow patterns (edge → gateways → cloud) and certificate/credential handling approaches appropriate for constrained OT devices. Produce risk assessments and mitigation plans for new integrations, vendor connections, and intersite traffic; track risks to closure. Azure Platform & Enterprise Integration (Advisory) Guide solution patterns across Azure IoT Hub, Device Provisioning Service (DPS), IoT Edge, Azure Digital Twins, and related telemetry/analytics services. Advise on identity and SSO using Microsoft Entra ID (Azure AD) and modern auth flows; define leastprivilege controls and conditional access guardrails. Define secure onboarding and offboarding patterns for devices and applications; recommend resilience/failover and rollback strategies. Smart Building Systems Oversight Provide technical insight into BAS/BMS, Environmental, People Density, occupancy, parking, digital signage and other Commercial & Industrial IoT systems and their integration with Azure IoT platforms. Validate data integrity and performance through telemetry reviews, dashboards, and controlled tests; recommend tuning, buffering, and retry patterns. Deliver stakeholder presentations that explain how building systems map to network and cloud architectures, highlighting operational and security implications. Troubleshooting, Triage & Escalation Act as a Tier3 escalation point for complex IoT/OT connectivity and platform issues; perform deep diagnostics (logs, packet captures, edge/cloud traces). Lead root cause analysis (RCA) and write clear postincident reports with preventive actions, ownership, and timelines. Run knowledgetransfer sessions and postincident reviews to build field/vendor capabilities and reduce repeat occurrences. Lifecycle & Preventative Maintenance Support lifecycle planning for firmware, certificates/keys, controller upgrades, and network segmentation milestones. Partner with field teams and vendors to align preventative maintenance with uptime/SLA and security objectives; recommend proactive riskreduction actions. Standards, Training & Documentation Define onboarding requirements for IoT/OT solutions (compliance checks, service mapping, ops readiness). Own and maintain KBAs, runbooks, RACIs, workflows, and architecture patterns; ensure global applicability and version control. Create and deliver training modules and technical presentations for networking, operations, and app teams, measure adoption. Global Project Support & Governance Contribute to project scope, risk identification, acceptance criteria, and Key Performance Indicator (KPI) Objective and Key Results (OKR) definitions for global rollouts. Facilitate risk workshops and status readouts; provide executivelevel presentations on readiness, risk posture, and remediation progress. Coordinate across security, networking, facilities, and vendor teams to maintain alignment and accountability. Onsite Technical Liaison (Hybrid) Attend onsite tests, commissioning events, device reviews, and vendor alignment meetings; provide realtime triage and decision support. Capture onsite findings and convert them into updated standards, patterns, and training content. Qualifications IoT/OT networking, firewalls, and encryption: Strong grasp of routing, segmentation, VPNs/proxies, TLS/PKI, and secure edgetocloud patterns. Azure IoT expertise: Practical advisory experience across IoT Hub, DPS, IoT Edge, Azure Digital Twins, and telemetry/analytics pipelines. Identity & SSO: Handson advisory experience with Microsoft Entra ID (Azure AD), modern auth (OIDC/SAML/OAuth2), and leastprivilege access patterns. Troubleshooting & RCA: Demonstrated ability to lead deep diagnostics and produce clear, actionable RCAs with preventive controls. Smart building Information Gathering systems: Working knowledge Environmental, People Density, Parking and other various experiences. Risk mitigation & governance: Ability to produce risk registers, mitigation plans, acceptance criteria, and track to closure. Enablement skills: Excellent documentation, training, and presentation skills; ability to influence global stakeholders in a hybrid environment.

Mercor is hiring a Parallel Computing Engineer on behalf of a leading AI lab. In this role, you'll **accelerate numeric and simulation kernels** through GPU/CPU parallelism, memory-hierarchy tuning, and distributed execution across clusters. You'll design scalable pipelines that maximize efficiency and throughput for large-scale computational workloads. This role is ideal for engineers who thrive at the intersection of HPC, GPU optimization, and distributed systems. * * * ### **You're a great fit if you:** - Have a background in **computer science, high-performance computing, or applied mathematics**. - Are experienced with **GPU/CPU parallel programming** using CUDA and OpenMP. - Understand **distributed execution frameworks** and tools like MPI, NCCL, and Slurm. - Are proficient in **Python** with libraries like **NumPy and SciPy** for scientific computing. - Have experience profiling and optimizing workloads with tools like **nvprof and nsys**. - Care about **memory hierarchy, communication overhead, and scalability** in parallel systems. - Are curious about how HPC techniques accelerate **AI training, simulations, and scientific workloads**. * * * ### **Primary Goal of This Role** To design, optimize, and deploy parallel computing pipelines that accelerate numeric, simulations, and large-scale computations across GPUs, CPUs, and distributed clusters. * * * ### **What You'll Do** - Speed up numeric and simulation kernels through **GPU/CPU parallelism**. - Optimize workloads via **memory-hierarchy tuning** and communication reduction. - Scale computations with **MPI, NCCL, and Slurm** for distributed clusters. - Profile and benchmark performance using **nvprof and nsys**. - Build reproducible pipelines in **Python, NumPy, and SciPy** for HPC workflows. - Collaborate with researchers and engineers to integrate HPC into production AI systems. * * * ### **Why This Role Is Exciting** - You'll accelerate **mission-critical AI and scientific workloads**. - You'll work across the stack: **hardware-level optimization, distributed execution, and HPC software engineering**. - You'll directly impact the performance of **large-scale AI models and simulations**. - You'll be part of shaping how **parallel computing powers the next generation of AI systems**. * * * ### **Pay & Work Structure** - You'll be classified as an hourly contractor to Mercor. - Paid weekly via Stripe Connect, based on hours logged. - Part-time (20-30 hrs/week) with flexible hours-work from anywhere, on your schedule. - Weekly Bonus of **$500-$1000 USD** per 5 tasks. - Remote and flexible working style.

Title Senior Systems Administrator Employment Type Full Time Direct Hire Job Site Onsite City Seattle State WA Pay Rate Range (External) 110K - 135K BENEFITS: Some of the benefits that our employees enjoy: Medical / Dental / Vision* Vacation / Sick/ Holiday Pay 401(k) 100% Fully Pre-Paid College Tuition Employee Stock Option Program Employee Assistance Program Flexible Spending Accounts Voluntary Term Life and AD&D Employee Paid Life Insurance Employer Paid Short Term Disability Insurance Discounted employee produce purchase program Free Smoking Cessation Program Free Wellness Coaching and Healthy Pregnancy Programs Virtual Office Visits ROLE & RESPONSIBILITIES We are seeking a Senior Systems Administrator for a team supporting enterprise Microsoft infrastructure, which would be a great opportunity for someone with experience in Windows Server administration, Intune, Active Directory, and enterprise security looking to further their career in systems engineering and IT operations. Overview: The Senior Systems Administrator will manage and secure the organization's Microsoft Windows infrastructure, ensuring high availability, compliance, and operational excellence. This role requires expertise in Windows OS, Intune, Active Directory, and enterprise security standards. The position includes on-call responsibilities and collaboration across IT and business units. Responsibilities: Administer and maintain Windows Server environments, Active Directory, Azure Entra ID and Group Policy. Familiar with container platforms - Docker and/or Kubernetes. Manage Intune for device compliance, application deployment, and endpoint security. Implement and monitor security baselines using Microsoft Security Compliance Toolkit. Apply patches, updates, and vulnerability remediation across systems. Monitor system performance, uptime, and resource utilization. Develop and maintain Disaster Recovery plans and participate in regular testing. Develop and maintain documentation for systems, processes, and policies. Provide Tier 2/3 support for escalated issues. Handle backup and recovery procedures for critical systems. Work with cross-functional teams on deployments and upgrades. Mentor junior IT staff and enforce best practices. Additional Tasks/Duties as they are assigned. ESSENTIAL QUALIFICATIONS Bachelor's Degree in Computer Science, Information Technology, or equivalent on-the-job experience. 7+ years' experience in Windows Server administration and enterprise environments. Expertise in Microsoft Intune and Endpoint Manager, Active Directory, Entra ID, Windows OS (10/11) and security hardening. Strong knowledge of backup/recovery systems and documentation standards. Familiarity with compliance frameworks and security baselines. Certifications such as MCSE, MCSA, or Microsoft Certified: Modern Desktop Administrator. Experience with cloud platforms including Microsoft Azure and hybrid cloud environments. BONUS QUALIFICATIONS Experience with virtualization (Hyper-V). PowerShell scripting and automation. Knowledge of O365, SharePoint, and cloud-based email systems. Expertise in O365 integration and administration. Participated in large Enterprise based projects and Digital Transformation. Soft Skills Strong communication and interpersonal skills. Excellent problem-solving and analytical abilities. Leadership and team collaboration capabilities. Vendor management and negotiation skills. Ability to work under pressure and manage multiple priorities. On-Call Expectations This position requires participation in on-call rotation to provide after-hours support for critical systems and respond to incidents promptly. Candidates must be able to troubleshoot and resolve issues under pressure and ensure minimal downtime. WHY AVERRO? Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. View our privacy policy here: *******************************************

Benefits: Health, Vision, Dental, 401(k) The OT Network Engineer will provide technical infrastructure support for a utility organization, including systems such as the Energy Management System (EMS), distributed network and computing resources at power plants and substations, and physical security networks across all utility locations. This role requires advanced expertise in networking, switching, firewall configuration, data communications, cybersecurity, and NERC Critical Infrastructure Protection (CIP) standards. Strong communication and collaboration skills are essential. Key Responsibilities: Network Design & Compliance Develop and maintain network support processes and design standards focused on: High availability, redundancy, operational continuity Configuration management and NERC compliance Cybersecurity protection and intrusion detection Collaboration & Lifecycle Management Work with internal teams and vendors to: Design network solutions that meet business and regulatory needs Act as a central contact for network-related concerns Manage lifecycle, performance metrics, and reporting Ensure regulatory compliance System Changes & Support Implement and support changes across OT infrastructure: Apply OS and application patches/upgrades Configure, test, and deploy network equipment and software Integrate vendor-supported software for system interfaces and reporting Operations & Maintenance Monitor, diagnose, and resolve incidents and user issues Coordinate deliverables with colleagues and stakeholders Participate in weekly team meetings Provide recurring onsite support for field systems Administer network routes for site communication Documentation & Asset Management Maintain asset databases and system design drawings Network Systems Integration Design, deploy, configure, and lead tasks involving: Network switches, firewalls, physical security systems, access control, intrusion detection/protection Technologies including Cisco Systems, Palo Alto Networks, Fortinet Tools such as Tripwire, SolarWinds, Dell EMC Avamar/BRM, Rsyslog Security platforms like IBM QRadar SIEM, Cybereason, Tenable/Nessus Assess current network design and recommend improvements for reliability and cybersecurity Required Qualifications: Bachelor's degree in Computer Science, Computer Engineering, or related field 5+ years of experience in network engineering roles Hands-on experience with Cisco, Fortinet, Palo Alto, or similar network devices Strong understanding of firewall rule best practices Proficiency in network design concepts and best practices Experience creating complete design and as-built network drawings Excellent communication and collaboration skills

Role: Network Deployment engineer - LAN/WAN Primary Skill : LAN/WAN, Cisco, Juniper Secondary Skill: Arista, Aruba Key Responsibilities: • Design, deploy, and maintain network infrastructure across multiple vendors (Cisco, Juniper, Arista, Aruba). • Configure and optimize routers, switches, firewalls, and wireless networks for enterprise and data center environments. • Perform network upgrades, migrations, and expansions while ensuring minimal downtime. • Implement network security policies, access controls, and monitoring solutions. • Conduct site surveys and assessments to determine optimal network configurations. • Troubleshoot and resolve complex Layer 2 and Layer 3 network issues. • Work closely with cross-functional teams to integrate networking solutions with business applications. • Provide documentation, network diagrams, and knowledge transfer to operations teams. • Ensure compliance with industry standards and best practices. • Support network automation and scripting initiatives (Python, Ansible, etc.). Required Skills & Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). • Min 4+ years of exp. for L2 and 6+ years exp. for L3 in network deployment, administration, and troubleshooting • Expertise in configuring and managing Cisco, Juniper, Arista, and Aruba network devices. • Strong understanding of routing protocols (BGP, OSPF, EIGRP, IS-IS) and switching technologies (VLANs, STP, VXLAN, EVPN). • Proficiency in network security technologies (firewalls, IPS/IDS, VPNs, NAC solutions). • Hands-on experience with wireless networks (Aruba ClearPass, Cisco Wireless Controllers, 802.1X authentication). • Experience with network automation (Ansible, Python, Terraform) is a plus. • Familiarity with cloud networking ( Azure) and scripting knowledge (python) is an advantage. • Strong problem-solving skills with the ability to work independently and in a team environment. • Excellent communication and documentation skills. Certifications (Preferred but Not Mandatory): Cisco: CCNP, CCIE Juniper: JNCIP, JNCIE Arista: ACE-A, ACE-P Aruba: ACMP, ACDP Network Automation: DevNet, JNCIA-DevOps, Ansible Education: Bachelor of Engineering (Computer Science, Information Technology, Electronics etc.) with CCNA & CCNP (preferred) Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Routing and Switching Network Engineer Duration: Contract The Routing and Switching Network Engineer will be responsible for designing, implementing, and maintaining network infrastructure to ensure optimal performance, security, and scalability. This role requires collaboration with various teams to support business objectives, provide technical guidance, and troubleshoot complex network issues. The position is onsite in Plano, Texas, and requires 10+ years of experience in network engineering. Responsibilities: Develop and implement network architectures that align with business objectives. Oversee the deployment and configuration of network devices, including routers, switches, firewalls, and wireless access points. Coordinate with customers, SMEs, leads, and managers to understand and document network architecture. Troubleshoot L2/L3 level issues and handle high-priority tickets (P1/P2), performing root cause analysis and permanent fixes. Provide hands-on support for wireless networks, including Cisco and Meraki. Handle P3/P4 tickets and guide offshore teams as needed. Liaise with service providers for link-related services and coordinate with vendors/OEMs for hardware/software upgrades or replacements. Train and provide knowledge transfer to other associates as necessary. Monitor and maintain network performance, ensuring minimal disruptions. Respond to network-related incidents and provide immediate solutions or escalate as necessary. Create and maintain comprehensive documentation for network configurations and troubleshooting steps. Implement and manage network protocols such as TCP/IP, OSPF, BGP, and VLANs. Ensure network compliance with industry standards and regulations, conducting security assessments and vulnerability scans. Collaborate with cross-functional teams and communicate effectively with stakeholders. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 10+ years of experience in network engineering. Active Cisco/Extreme Network equivalent certification (CCNP or CCIE preferred). Strong understanding of networking protocols and technologies (TCP/IP, BGP, OSPF, VLANs, etc.). Experience with network hardware and software from vendors such as Cisco, Juniper, or Arista. Hands-on experience with Extreme network switches, Cisco switches and routers, and Juniper routers. Proficiency in scripting languages (Python, Perl, etc.) and automation tools (Ansible, Terraform, etc.). Experience with network monitoring and management tools (e.g., SolarWinds, PRTG, Zabbix). Strong analytical and problem-solving skills with excellent communication and interpersonal abilities. Ability to adapt to rapidly changing technologies and work independently or as part of a team. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $50 - $55 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.

TEAL is a leader in global IoT connectivity and eSIM technology. We are seeking an experienced Technical Support Manager to lead our 24/7 global support operations. This is a critical, high-visibility role focused on ensuring our B2B customers -innovators in EV charging, autonomous drones, smart metering, and other IoT verticals receive world-class technical support. You will be responsible for managing our offshore support team, optimizing all support processes, and acting as the escalation point for complex connectivity and provisioning issues. The ideal candidate is a process-driven leader with a deep technical understanding of the mobile and IoT ecosystem, specifically GSMA standards for M2M (SGP.02) and the new IoT specification (SGP.32). Key Responsibilities Team Leadership & Management: Lead, mentor, and manage our 24/7 offshore technical support team (Level 1 & Team Lead). Foster a customer-centric and high-performance culture within the distributed team. Process Oversight & Optimization: Design, document, and continuously improve all support processes, including ticketing (FreshDesk), knowledge base (Atlassian Confluence), and escalation procedures. Create and maintain technical documentation and playbooks for common and emerging issues. Technical Escalation Management: Act as the primary technical escalation point for critical customer incidents, platform outages, and complex connectivity scenarios. Triage, investigate, and own high-priority issues from start to finish, coordinating with internal Engineering, Product, and Carrier Relations teams. Diagnose complex issues related to eSIM provisioning, SM-SR/SM-DP/EIM interactions, platform APIs, and MNO core network behavior. Customer & Stakeholder Advocacy: Communicate clearly and effectively with high-value B2B customers during critical incidents. Analyze support ticket trends to provide actionable feedback to the Product and Engineering teams, helping to improve product reliability and functionality. Required Skills & Experience 5+ years in technical support for a telecom, MVNO, or IoT/M2M SaaS company. 2+ years in a management or team lead role, with direct experience managing remote or offshore technical teams in a 24/7 environment. Deep Domain Knowledge: Strong understanding of the mobile/cellular ecosystem (MNOs, MVNOs, 3GPP). Experience in eSIM architecture and GSMA standards, including the technical differences and support challenges of SGP.02 (M2M) and SGP.32 (IoT) specifications. Familiarity with IoT connectivity platforms (CMPs) and M2M/IoT device behavior. Proven B2B Support: Experience supporting B2B hardware manufacturers or IoT solution providers. Process Expert: A systems-thinker with a proven track record of building and scaling support operations (ITIL or similar process-framework experience is a plus). Crisis Management: Exceptional problem-solving skills and a calm, composed demeanor during high-pressure situations. Preferred Qualifications Experience with IoT protocols (MQTT, CoAP, LwM2M). Hands-on experience with API-based support and troubleshooting. Direct experience working with customers in the EV, telematics, or drone industries.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $25.50/Hour

We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations, while partnering with our varied cross functional teams to ensure a high quality for our products and a satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments. As a Business Support Engineer at Meta, you will be given the opportunity to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications and Fintech, and combine your experience of proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers. As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering. Minimum Qualifications * Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta * 3+ years of experience in software engineering, support engineering, reliability engineering or related field * Experience in programming languages such as Hack, Thrift, Python, C++, Rust, Java, and PHP, along with experience in the full web stack using SOAP or REST API technologies and architectures, front-end development with JavaScript/React, and SQL for database management * Understanding of network fundamentals and related technologies (TCP/IP, IP Stack, VPN, Routing) * Experienced in one or more of the following areas: communicating with wide ranging audiences, developing technical documentation, resolving operational issues using data, managing multiple projects, and driving initiatives in a cross-functional, global, and multilingual team environment Preferred Qualifications * Master's degree in Telecommunications, Computer Networks, Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta * Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, AWS) * Understanding of SMPP, SS7, Value Added Services Platforms (SMS Firewall), and Telco Infrastructure (PGW, GGSN), or similar * Understanding of IT infrastructures and network protocols on different layers preferred, with demonstrated knowledge of different data exchange formats and protocols * Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems * Experience with large scale enterprise system development * Certified CCNA / CCNP Responsibilities * Engineering Support at Scale: Collaborate with Meta's business partners and clients to provide proactive and reactive engineering-level support, troubleshoot real-time issues, and ensure high satisfaction through a scaled ticketing system for Meta Priority Products * On-Call Support: Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends) * Technical Relationship Management: Offer continuous technical support and guidance through APIs and Telecommunications Integrations, fostering deep relationships with our partners * Alerting & Monitoring: Develop and maintain alerting and monitoring systems to ensure high availability of partner integrations * Tooling & Documentation: Create and maintain tooling and documentation to assist partners with integration and adoption, streamlining the process and improving overall experience * Supportability & Efficiency: Improve internal operational efficiency by building tooling, leveraging AI, and implementing process optimization, enabling our team to work more effectively and efficiently * Data Analysis and Insight Sharing: Analyze information to identify trends and opportunities, recommend improvements, influence product roadmap, and share insights across the team to enhance the support experience * Product Enhancements: Collaborate with product engineering team and enhance product features while being voice of the customer * Leadership and Cross-Functional Collaboration: Lead cross-functional communication, manage key relationships, and coach team members to make informed decisions to prioritize resources, deliver constructive feedback and achieve common goals About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

About Us: Do you enjoy working with the brightest individuals in IT? Are you ready to work for an innovative fast-growing company?! Do you get excited about the latest technologies? If so, this is the place for you. Greene Information Systems is a 13-year-old Managed Services Provider (MSP) located in Seattle, WA. Greene IS integrates closely with Microsoft as a partner to innovate cutting edge solutions for MSPs. With hundreds of customers across the United States we need technical administrators willing to travel in the Seattle-metro and the US to assist client with technical installations and integrations. We value great attitudes and fun personalities, have flexible schedules, and are looking for great talent to join our team! We are forward focused with adopting the latest technologies that are cloud-first like Microsoft Azure, Intune, Endpoint Management, and Azure Virtual Desktops. This position is classified as full-time and may require travel to a customer site in the United States. The ideal Field Support Engineer will have 3+ years' experience in an MSP environment. Qualifications: End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting. Strong verbal and written communication skills Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Knowledge of Microsoft Windows Server Platforms as well Active Directory, Group Policy, Azure Support of Windows Defender or similar product for endpoint threat management Intermediate understanding of virtualization platform such as Hyper-V and VMware Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls The following qualifications will make you stand out as a candidate: 3+ years' experience in an MSP environment, particularly utilizing the ConnectWise suite of products or similar ticketing systems Exposure to/ability to support workloads in Azure or AWS Experience with Microsoft Intune, Autopilot, Azure, AVDs Microsoft or related industry certifications Scripting and automation experience with PowerShell, Azure Automation, Web APIs

Job Details Remote Employee Location - Fife, WA Fully Remote Full Time $5500.00 - $7500.00 Salary/month Description Continuant is expanding our Global Managed Services team and we're looking for a Level-2 Network Support Engineer to provide mid-level technical support for enterprise customers around the world. If you enjoy troubleshooting real-world network issues, working across multiple vendors and platforms, and resolving problems others can't, this role is for you. What You'll Do Handle escalated network incidents and service requests from Level-1 support Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause Escalate complex or high-severity issues to Level-3 engineering when required Maintain accurate ticket updates and documentation in ServiceNow Support proactive monitoring and alert triage to help prevent customer outages Update internal knowledge base articles with fixes and troubleshooting steps What You Bring 2-4 years experience in a NOC, TAC, MSP, or similar support environment Strong working knowledge of: VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless networking Ability to analyze issues independently and document clear troubleshooting steps Excellent written and verbal communication in English (customer-facing) Certifications: Required: CCNA (or equivalent experience), ITIL Foundation Preferred: CCNP, Fortinet NSE, Meraki, VMware, SD-WAN vendor certs Technical Environment You'll work with: Cisco ISR/ASR, Catalyst, Meraki, Fortinet firewalls, VPN technologies, routing (OSPF, EIGRP, basic BGP), switching (STP, EtherChannel), and standard troubleshooting tools (Wireshark, CLI, monitoring platforms, etc.). Experience with ServiceNow or other ITSM tools is a plus. Role Details Shift: EMEA schedule Location: Remote / Global (must be eligible to work in home country) Type: Full-time, Non-Exempt Travel: Occasional, for training or team collaboration Reports to: Sr. Network Engineering Manager Why Join Continuant? Work with enterprise-scale real-world networks - not lab simulations Career growth supported through certifications, lab access, and learning opportunities Stable, growing company with a strong engineering culture Global team, modern tools, and room to advance into Level-3 / Architecture roles --- Qualifications Required Qualifications 2-4 years of hands-on networking experience in a Service Desk, NOC, MSP, or TAC environment Strong troubleshooting ability across VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless Excellent written and verbal communication skills, especially in client-facing updates Ability to work in a ticket-driven environment with multiple concurrent tasks Certifications: Required: CCNA (or equivalent experience), ITIL Foundation Preferred: CCNP, Fortinet NSE, Meraki, VMware VCP, SD-WAN vendor certifications Technical Skills Routing: OSPF, EIGRP, basic BGP Switching: VLANs, STP, trunking, EtherChannel Security: ACLs, NAT, IPsec VPN, firewall concepts Platforms: Cisco ISR/ASR, Catalyst, Meraki; Fortinet or other major firewall vendor preferred Experience with monitoring tools, packet analyzers, and remote CLI access ServiceNow or similar ITSM platform experience Other Requirements Ability to work at a desk for 8-10 hours, 5 days per week Occasional travel for training or team onsite collaboration Must be legally authorized to work in applicable country of residence