Technical support engineer jobs in Tennessee

We're currently hiring an On-Site IT Support Specialist to join our team in Knoxville, TN. This role requires daily in-person support, so please only apply if you live locally and can reliably work on-site while providing great service to our small business clients. Compensation & Benefits: - Salary range: $45,000-$50,000 per year (based on experience) - This is a non-exempt position and is eligible for paid overtime - Health, dental, and vision insurance - Paid time off - 401(k) with company matching - Parental leave - Professional development assistance Company Overview: Victory Technology is a small, Knoxville-based IT and cybersecurity company (MSP) that proudly supports other small businesses - especially title companies - across Tennessee and neighboring states. We believe in making tech approachable, secure, and genuinely helpful for our clients. If you're the kind of person who enjoys solving problems, working directly with users, and making a real impact at a company where you're more than just a number - you might be a great fit. We're not looking for someone who just wants a “J.O.B.” - we're looking for a technically skilled, people-focused problem solver who takes pride in their work and enjoys helping others succeed. If this sounds like you, and you're ready to join a small, driven team making a big difference - we'd love to hear from you! Apply today and help us deliver IT that actually helps. Responsibilities: - Respond to help desk tickets and resolve technical issues promptly and professionally - Provide both remote and on-site support for desktops, laptops, printers, and mobile devices - Set up and manage user accounts and permissions in Active Directory and Microsoft 365 - Assist with software installations and updates using Intune (Microsoft Endpoint Manager) - Support Windows 10, 11, and Windows Server environments - Troubleshoot basic networking issues, including LAN/WAN connectivity - Document common issues and procedures for internal knowledge base - Track IT inventory and maintain software licensing records - Work with our team to develop and implement tech solutions that make a difference for our clients Qualifications: - 1-3 years of experience in IT support, helpdesk, or a similar role - Strong knowledge of Windows OS and Microsoft Office - Experience with RMM tools (e.g., Atera, ConnectWise, Datto) and ticketing platforms - Familiarity with AD, GPO, and Microsoft 365 admin tasks - Basic understanding of networking (IP, switches, firewalls, LAN/WAN) - Experience with Ubiquiti/Unifi is a plus - Excellent communication and interpersonal skills - we're looking for someone who can talk to humans, not just machines - Organized, reliable, and able to manage time independently

Duration: 12 months (with possible extension) Top 3 Skills: Support of Windows/Office and local applications, Troubleshooting software and hardware issues, Customer service • This role will be responsible for assessing staff work and give them feedback to maximize performance. The goal is to achieve drive excellent performance from your team that will bring sustainable business growth. Responsibilities: • Assist in the formulation of targets for individuals and teams • Hire and onboard new employees • Answer questions from staff and provide guidance and feedback • Anticipate escalation and take over calls when needed • Devise ways to optimize procedures and keep staff motivated • Measure performance with key metrics such as call abandonment, calls waiting etc. • Ensure adherence to policies for attendance, established procedures etc. • Keep management informed on issues and problems • Prepare monthly/annual results and performance reports Requirements: • Experience in customer service is essential • Proficient in English; Good knowledge of additional languages will be a definite plus • Working knowledge of MS Office • Tech savvy with knowledge of telephone equipment and relevant computer programs • Knowledge of performance evaluation procedures • Outstanding communication and negotiation abilities • A results-oriented approach • Excellent organizational and leadership skills • Ability to work under pressure About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Aaditya Email: ****************************** Internal Id: 25-55264

Onsite in Oak Ridge, TN **U.S Citizenship Required** The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. Job Description: Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. Minimum Qualifications Bachelors degree or technical or trade school training preferred. 5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification. Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. Proficiency in supporting Apple devices and Microsoft-based environments. Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. Strong customer service and communication skills, with the ability to train and document processes for end-users. Flexibility to support off-site meetings and executive staff as required. Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. Strong understanding of deskside issues related to: Operating systems (Windows, mac OS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.

The Senior Technical Operations Validation Specialist is the subject matter expert (SME) for various types of technical responsibilities which are within the scope and oversight of the pharmaceutical quality unit, encompassing validation of processes, equipment, facilities, cleaning procedures, and computerized systems; commercial support, and research and development support as needed. Establishes that all computerized systems are functioning as intended and designed. Ensures that all written procedures and practices are in place for computerized systems and serves as primary support for QC and Technical Support laboratories for analytical method development, problem solving and validation in addition to leading equipment validation. ROLES & RESPONSIBILITIES: Create validation protocols for processes, equipment (IQ, OQ, and PQ), cleaning procedures, facilities, and computerized systems. Serves as system administrator and technical SME responsible for ensuring systems are qualified and functioning as intended, process flow of tasks are well designed and efficient, and systems are compliant with regulatory and corporate standards for data integrity and purpose, thus ensuring adequate quality systems and respective written procedures and practices are in place for these computerized systems for the lifecycle, (e.g., change control, validation, coding standards, training, problem reporting, hardware, software and interface operations, system security, electronic records/electronic signatures, audit trail processes, data integrity, etc.). Primary technical support for QC laboratories for analytical method development, problem-solving, and validation in addition to leading equipment validation (IQ, OQ, and PQ). Configure and test software such as Quality Control Laboratory Information Management System (LIMS), Chromatography Data System (CDS) and other QC computerized systems, maximizing the potential functionality of such systems. Prepare and compile data to analyze test information to determine process or equipment operating efficiency or to diagnose malfunctions and write technical papers or reports or prepare standards and specifications for processes, facilities, products or tests. Studies chemical compounds and uses research to support the development of products or processes. Subject Matter Expert (SME) for supporting risk assessments for any product quality inquiries, calculations of formulation content, and/or supports the assessment of any potentially applicable emerging risks as may be identified within the pharmaceutical industry. Liaises with laboratory section managers and other QC personnel, IT and service providers to support questions, resolve problems and provide training as needed. Support technical documentation for CMC supplements, Annual Reports, Annual Product Reviews to assist Quality and Regulatory Affairs with maintaining product registrations as needed or requested. Assists with evaluation and implementation and validation of identified software for new applications or for replacement. Perform other ancillary data management tasks and support performance of any system interfaces as needed. Immediately notify lab personnel of any operational challenges or hardware/software system failures so laboratory personnel can take appropriate action. Set up/ modify product specfications, test methods, calculations per methods and perform test runs in LIMS and SAP as needed per the change control task lists (using appropriate environments for development, testing and production (when proven and approved). Recommends improvements, ideas or changes to methods and operations as appropriate for cGMP compliance, efficiency, cost and performance. Assists with technical writing, e.g., revision of analytical procedures, equipment related SOPs, and results summaries as required, content of drug product registrations, investigations, CAPAs, risk assessments, etc. Assists with and carries out other departmental duties as deemed appropriate by Manager to meet the goals, business objectives, and production plans. Keeps current with technical and professional literature and compendia, attending technical discussions, and training opportunities as applicable and beneficial. Encourages safety first in work practices via guidance from training sessions, chemical hygiene plan, Safety Data Sheets (SDSs), and other technical literature and resources. Perform statistical analysis of laboratory and process data to support Annual Product Reviews and Continued Process Verification programs. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: BS/BA degree in a STEM field; MS or Ph.D. preferred Experience writing validation protocols covering a range of areas relevant to pharmaceutical manufacturing (minimum 5 years) Experience with database management and computer coding, LIMS, or other related software systems and analytical experience in pharmaceutical industry preferred or related technical scientific work experience Experience with analytical techniques, test methodology, method development, method validation calibration and reporting for data integrity in a CGMP/FDA regulated industry. Knowledge of pharmaceutical solid oral dosage form manufacturing processes Strong knowledge of current Good Manufacturing Practices KNOWLEDGE, SKILLS, AND ABILITIES: Technical writing, including validation protocols, risk assessments, and SOPs in a FDA-regulated environment Problem solving skills Ability to perform independent research to provide scientific and technical justification for proposed procedures, processes, or products Data analysis skills, including statistical analysis of process and laboratory data for statistical process control and other applications Strong computer skills, including word processing, spreadsheets, and application software ACCOUNTABILITY: Scientific theory and analytical methodology and pharmaceutical laboratory practices for accuracy and reliability. Excellent attention to detail and problem-solving skills. Ability to train well and communicate necessary principles and details to others. Appropriate interpersonal (team work) and leadership skills. Strong verbal communication skills and technical writing skills. Ability to recognize possible compliance, technical, or safety-related issues, prioritize and decide appropriate course of action. Ability to suggest appropriate corrective and/or preventive action(s) and execute implementation. Ability to work in a multi-disciplinary team environment and support objectives of the site organization. Demonstrated ability to make good decisions and function independently. COMPLEXITY: Must be knowledgeable of system configuration, operation and validation in order to assure identification of any system compliance issues and be able to respond and minimize system disruptions. Must have knowledge of analytical methodologies and instrumentation and laboratory operations in order to maintain effective computerized systems and problem-solving support to assure proper data treatment, calculations, input of acceptance criteria and other configuration, etc., in LIMS and CDS, etc., to ensure data integrity and the most efficient ways of working. Must be able to multitask and manage multiple projects per established priorities. Must be able to clearly communicate problems and/or objectives with Technical Support, consulting personnel and service providers. Advanced computer skills. SAP experience and related laboratory software experience preferred in addition to the ability to troubleshoot hardware and software configuration issues and to maximize potential of computerized systems. Must have recent relevant experience with regulatory expectations for appropriate data analysis and treatment and use of statistics and other tools for trending and root cause analysis and process improvement. Ability to assess product formulations for content and quality when any potential risk assessments may be indicated. REQUIRED KNOWLEDGE: Laboratory testing of pharmaceuticals Pharmaceutical manufacturing processes and procedures Computerized systems cGMPs, including post-marketing requirements (e.g., pharmacovigilance) TRAVEL REQUIREMENTS & WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

A client/employer of Insight Global is seeking a detail-oriented and proactive Tier 1 Support Specialist to join our client's team in Collierville, TN. This role is responsible for monitoring, triaging, and resolving technical issues across multiple platforms, ensuring timely escalation and documentation. The ideal candidate will have experience with ticketing systems, badge provisioning, and access control tools.

This is an on-site in person position; candidates must be able to commute or willing to relocate to the area. Salary: $50,000.00 - $70,000.00 per year Ariento, Inc. is seeking multiple Support Technicians to join our newly established Nashville team! Technicians provide enterprise-level assistance to our customers, diagnose, and troubleshoot technical issues, answer queries and provide solutions. Key Responsibilities Provide technical support via phone, emails, chat and text using Zendesk ticket platform Serve as the first point of contact for customers seeking assistance Responsible providing accurate and professional resolution on all supported issues promptly, within SLAs Systematically troubleshoot technical issues to narrow down cause and provide solutions Explain technical issues/concepts to non-technical customers Escalate problems as needed or when required Serve as subject matter expert for Ariento's products and services and advise customers when they have questions or recommendations is warranted Record, track, and document the helpdesk ticket problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Ask customer targeted questions to quickly understand the root of the problem Prioritize and manage several open issues at one time Follow up with clients to their issues are fully resolved after troubleshooting Provide excellent customer service as measured by NPS and CSAT Provide input for the product team on the development of new product features Document knowledge base articles to ensure repeatable best practice support efforts Work with end users and vendors to resolve issues. Contribute knowledge of trending and/or major issues. Participate in cross training sessions, both leading and learning. Accurately and efficiently document support issues and resolutions in the ticketing system. Contribute to conversations with the leadership team around process development/improvement for support strategies. Other duties as assigned. Required Qualifications Associates or bachelor's degree in IT related field or equivalent combination of related education, training, and experience 1 year of Help Desk experience (Preferred) Ability to commute to the Franklin, TN office. Ability to systematically diagnose and troubleshoot technical problems Excellent oral and written communication skills Strong attention to detail Strong customer service skills and experience in customer service type job Preferred Skills & Certifications Experience with Microsoft 365 administration Job Type: Full-time Work Location: In-person in the Franklin, TN office. Benefits: 401(k) Paid time off Health insurance Optional Dental and Vision insurance Compensation Package: Profit sharing Annual pay

Onsite - Antioch, TN 4-month contract to hire Must Haves: basic trouble shooting with Microsoft applications customer service experience great communication Plusses: bachelors degree

We're seeking an IT Support Specialist with a minimum of 2 + years of experience to provide hands-on technical support across PC hardware, software, network devices, and Microsoft platforms. In this role, you'll ensure secure, efficient, and reliable IT operations while supporting users and maintaining system integrity. Responsibilities include managing helpdesk requests, configuring and deploying PCs and servers, maintaining Active Directory and security updates, and assisting with infrastructure systems such as Windows Server, VMware, and Office 365. You'll also help support access control systems, security cameras, and mobile devices. Occasional travel within two hours of the main facility and limited after hours support may be required. Location: Onsite - Memphis, TN No relocation (Local candidates only) and No Sponsorship No 3rd party (C2C) LI#HP1

IT Support Specialist Onsite • 1st Shift Monday - Friday Type: W2 ongoing contract with potential to extend or hire We're seeking an energetic and dependable IT Support Specialist to join our on-site support desk. This role is ideal for someone early in their IT career, a current or recent IT graduate, or anyone with solid technical aptitude who's ready to learn, grow, and make a real impact. You'll support the technology used across company locations, including POS systems, credit card switch software, back-office hardware, and more. You'll be a key resource for location managers and field employees, helping keep operations running smoothly. Training on all proprietary systems will be provided. What You'll Do • Deliver first-level technical assistance to field users • Troubleshoot hardware and software issues, including back-office computers and printers • Review and document processes while monitoring performance metrics • Stay current with IT support trends and emerging technologies • Manage and respond to email requests for service • Maintain strong communication, customer service, and a sense of urgency • Handle a high-volume call environment with steady, consistent activity • Participate in occasional special projects What You Bring • Associate's or Bachelor's degree in IT, computer science, or related field • Knowledge of computer hardware, software, and networking fundamentals • Strong work ethic, positive attitude, and high energy • Excellent communication and interpersonal skills • Stable work history • Desire to grow your technical skill set and career This is a great opportunity for someone motivated, curious, and ready to build a strong foundation in IT support.

Who Are We? Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts. Our Mission “Stand Out. For Good”. At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. The Role The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects. Primary Responsibilities Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform Manage and prioritize central ticketing queue to ensure timely resolution of issues Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations Walk Guest through problem solving process Determine the best solution based on issues and details provided by Guests Install, modify, and repair computer hardware and software Facilitate and direct resolution with on site technicians or vendors as needed Provide accurate information on IT products or services Follow up and update Guest on status of issues Maintain the highest level of guest service Record events, problems and resolution in logs Identify and escalate situations requiring urgent attention Writing and editing technical documentation Additional special projects as assigned Skills and Abilities Exceptional time management, facilitation, and organizational skills Strong interpersonal skills and excellent verbal and written communication skills Customer oriented and cool under pressure Problem solving mindset Experience with any system support ticketing platform Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software Experience with troubleshooting printers, scanner and various other peripherals Knowledge of networking hardware including routers, switches and VPN appliances Retail industry experience Education and Experience CompTIA A+ certification or ability to earn certification within 1 year of employment Associate's degree in a technology focused area 1-2 years in a customer service focused role

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware support. Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, iPhone, iPad, standard software, at customer sites, Infrastructure Managed Services (IMS) environments and/or depot locations, and may be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair. Position: IT Support Engineer EUC L2 Location: Memphis, Tennessee, United States (Onsite) Position type: Full-Time Key Responsibilities: Provide technical support as point of contact for IT for the site. End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required New users onboarding preparing IT assets and tools. Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock. Executive / VIP support. Coordination and remote hand support to backend team for Network & server smart hand support. IP phone, Video conference support, Level 1 Multifunction Printers support. Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. Supporting midrange servers. Supporting network devices such as switches, routers, Wireless Aps with the help of backend team. Handing tickets on ServiceNow or similar ticketing system. Troubleshooting VPN. Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. Troubleshooting MS Windows 10. Troubleshooting MS Office 365 issues for end-users. Office IT Asset Management. Coordinate external vendors when engaged for support. Work independently and coordinate inhouse IT projects. Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP's and Runbooks for global team use. Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning Should be leading the project support team. Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co-ordination. Required Skills & Qualifications: 4+ years' experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment. In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access. Knowledge & experience with ServiceNow or similar ticketing system. Understanding of Active Directory. Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS. Self-disciplined and highly motivated. Good decision-making skills Should be able to prioritize workload based on SLA's and user impact. Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions. AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to *************************. (Please do mention the Location you're applying for)

Duration: 12 Months Contract Pay rate: $30/hr. on w2 without benefits Shift times - Second shift hours: 4:30 pm - 1:00 am - OT: 4:30 pm - 2:30 am Third Shift is M-F; 12.00 am to 07.00am Job Description: Our customer is seeking skilled NVIDIA server support technicians to join its team. You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment. Key Responsibilities:Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability. Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components. Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity. Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability. System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments. Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network. Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues. Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure. Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling. Required Skills and Qualifications:Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience. Proven experience working with NVIDIA servers or similar high-performance computing hardware. Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems. Familiarity with server operating systems (Linux, Windows Server) and server management tools. Experience with server virtualization, data center management, and cloud-based environments. Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.). Proficiency with server diagnostics tools and hardware monitoring software. Excellent troubleshooting and problem-solving skills with attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel. Preferred Qualifications:Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies. Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments. Knowledge of server management frameworks like IPMI, iLO, or similar. IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus. Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure. Additional Information: Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly. Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities. The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises. The ideal candidate must demonstrate a high level of professionalism and have a positive and outgoing attitude. They should also be collaborative and thrive in a team-oriented environment

We are seeking skilled NVIDIA Server Support Technicians to install, configure, maintain, and troubleshoot NVIDIA servers and related hardware in a fast-paced data center environment. Key Responsibilities: Install, configure, and deploy NVIDIA servers for optimal performance and scalability. Perform maintenance and firmware updates on NVIDIA GB200 servers. Troubleshoot and resolve server hardware/software issues to minimize downtime. Monitor and optimize server performance and stability. Apply system updates, patches, and drivers as needed. Assist with server integration and data center operations, including rack setup and cabling. Maintain documentation on configurations, maintenance, and issue resolution. Collaborate with IT and network teams to ensure seamless operations. Required Qualifications: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proven experience supporting NVIDIA or similar high-performance server hardware. Strong understanding of server components, OS (Linux/Windows), and networking (TCP/IP, DNS, DHCP). Experience with server virtualization and data center operations. Excellent troubleshooting, problem-solving, and communication skills. Preferred Qualifications: Experience with NVIDIA GPUs, CUDA, or high-performance computing environments. Knowledge of IPMI, iLO, or similar management frameworks. Certifications such as CompTIA A+, CCNA, or equivalent. Familiarity with AWS, Azure, or Google Cloud integration.

ONSITE in Memphis. Provide Tier 1-2 helpdesk and desktop support for end users in a Windows environment Troubleshoot hardware, software, and basic network connectivity issues Support laptops, desktops, printers, mobile devices, and peripherals Manage tickets using a standard ITSM tool and document resolutions clearly Assist with user onboarding, offboarding, and account access requests Escalate complex issues to engineering or infrastructure teams as needed 1+ year of hands-on helpdesk or desktop support experience required 6-month contract at $25/hour, with potential for extension based on performance Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

About the Company Our customer is seeking skilled NVIDIA server support technicians to join its team. About the Role You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment. Responsibilities Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability. Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components. Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity. Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability. System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments. Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network. Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues. Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure. Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling. Qualifications Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience. Proven experience working with NVIDIA servers or similar high-performance computing hardware. Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems. Familiarity with server operating systems (Linux, Windows Server) and server management tools. Experience with server virtualization, data center management, and cloud-based environments. Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.). Proficiency with server diagnostics tools and hardware monitoring software. Excellent troubleshooting and problem-solving skills with attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel. Required Skills Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies. Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments. Knowledge of server management frameworks like IPMI, iLO, or similar. IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus. Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.

** This is a full-time in the office position located in MEMPHIS, TN. Please do not apply if not in Memphis. No remote. ** This is a very "high level" engineer position, not a growth or step up position. Looking for fully qualified, elite, top tier engineers that can hit the ground running. Please don't apply if don't meet qualifications. Ø Are you seeking an exceptional company that truly values its employees and fosters a vibrant culture? Ø Do you possess a passion for technical troubleshooting and problem-solving? Ø Are you eager to collaborate with a team of passionate and knowledgeable IT experts? Ø Do you thrive on providing outstanding support and communication to others? Look no further! Join us at PCS Managed Services, LLC, a leading Managed IT services provider in the Memphis and Mid-South area and experience an unparalleled work environment as a Tier 3 IT Systems Engineer. Key Responsibilities and Opportunities: As an integral member of our team, the IT Systems Engineer plays a pivotal role in managing our clients' IT environments, ensuring their success and satisfaction. As part of our robust team, you'll collaborate closely to provide expert solutions, including comprehensive network/system architecture, project management and implementation, Virtual CIO (VCIO) support for IT budgeting and business growth, and final escalation assistance for Tier 1 & 2 to diagnose, resolve, and document escalated support tickets. Additionally, you will handle onsite work such as dispatched escalated support, equipment installation and implementation, and project assignments. You'll have the chance to identify and develop innovative solutions and processes, making a direct positive impact on our customers. We strive for proactive measures to minimize reactive issues, allowing our customers to focus on their core business priorities. This position is our highest technical level, the end all be all! Must have the confidence to take on any issue or task and the skills to back it up! Desired Skills and Qualifications: A minimum of 8 years' experience as an IT Systems Administrator or Engineer (L2 or higher). Demonstrated ability to effectively troubleshoot IT issues and see them through to resolution. Excellent written and verbal communication skills, fostering collaboration with team members and customers. A passion for continuous learning and a commitment to expanding your skill set. Exceptional multitasking abilities, capable of managing multiple priorities and projects simultaneously. High volume environment. Strong project management skills, from initiation and setting milestones to timeline accountability and successful completion. Self-motivated, detail-oriented, and organized, with a proactive mindset. Take ownership and accountability for escalation tickets and assigned projects. Thrive in high-pressure environments. Aptitude to solve problems and provide solutions. Top level role that is the last line of escalation. Must have very high level of knowledge, experience and troubleshooting skill. Additional Expectations: Willingness to do night and weekend shifts as part of our on-call rotation and scheduled afterhours work. Ability to work closely with Level 1/2 technicians on escalated tickets and provide training and feedback for improvement. Capability to manage Level 2 resources for new client onboarding projects and larger initiatives. Required Technical Expertise: Extensive knowledge and competency in all Microsoft Workstation Operating Systems and Applications. Proficiency in managing Microsoft Server Operating Systems and Networks. Expertise in managing and implementing firewalls, layer 2/3 switches, access points, and other networking devices. Expert knowledge in firewall configuration and troubleshooting. Multi-vendor experience. Thorough understanding of layer 2 and layer 3 networking, including a solid grasp of the OSI model. Administration and configuration of Microsoft Office 365 email, applications, InTune, and Azure AD. Advanced knowledge of Azure AD, SharePoint, MDM, and MFA. Comprehensive understanding of Microsoft Active Directory and Group Policy. Experience working with computer peripherals, such as printers and scanners. Strong hardware, software, and network troubleshooting skills. Ability to perform onsite installations of IT equipment. Ability to architect solutions and implementation plans for customer needs. Advanced knowledge of VPN technologies, including configuration, support, and troubleshooting. Advanced understanding of DHCP and DNS configuration and management. Exceptional troubleshooting skills to identify and solve complex escalated issues. Virtual Environment Management proficiency (VMWare, Hyper-V, Hyper-Converged). Cybersecurity solutions implementation (EDR, SOC, IAM, SASE, CASB, ZeroTrust, Vul.Scan, etc.). Cyber event investigation and remediation. Preferred Skills: Previous experience with Managed Service Providers (MSP). Familiarity with PSA and RMM tools, such as ConnectWise, Autotask, and Kaseya. Certifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365. Continued education: Associate or Bachelor's degree in MIS or Computer Science. Company Benefits: This is a full-time salaried position that offers an excellent benefits package, including: Health, Dental, and Vision Insurance. 401K retirement plan. Life Insurance. Paid Time Off (PTO). 9 paid holidays. Professional development assistance, training, and certifications. Ready to Join the PCS-MS Team? At PCS Managed Services, we are always seeking passionate and driven individuals who possess a problem-solving mindset and prioritize customer satisfaction. Our team members are leaders and effective communicators, individuals who take their work seriously while maintaining a positive and light-hearted approach. We value strong relationships and executing tasks the right way. If this resonates with you, we look forward to hearing from you soon and welcoming you to our exceptional team! Interested applicants should submit their resume to ***************. No recruiters, please.

Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of product located at Customer Site. o Triage issues with direction from support o Execute plan of action from Domain Engineer/L3 o Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to the client via case email o Reseating parts, swap or replace parts o Server Testing and validation (running diagnostics, capturing and uploading logs) o Upgrading Firmware as needed o Parts locker management, manage inbound and outbound parts o Spare parts management, separate from parts locker (during CW server deployments) Parts return to client You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 4-6 years' experience in area of responsibility Technical Ability ? Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds) ? Experience with server swaps and deployments ? Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements) ? Experience with water cooling servers (desirable, not required) ? Familiarity with Linux ? Has built PCs ? Follows provided Plan of Action (POA) from support ? Stays current with technology (reading, company announcements, continuous learning) ? Can handle the physical demands of the job. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $28- $30/hr. W2 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global, do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************

We are seeking a highly skilled and detail-oriented individual to support the deployment, integration, and maintenance of smart building technologies. This role requires hands-on experience with Milestone Systems video management software, Niagara 4 building automation platforms, and a strong working knowledge of low voltage cabling, lighting control systems, and basic IP networking. Key Responsibilities Configure, maintain, and troubleshoot Milestone Systems XProtect video surveillance platforms. Integrate and manage Niagara 4 building automation systems, including HVAC, access control, and energy monitoring. Deploy and support lighting control systems (e.g., GE Current Daintree, Wattstopper/Nlight or similar), including commissioning, zoning, and scheduling. Design and oversee installation of low voltage cabling for security, automation, and lighting systems. Collaborate with IT, facilities, and security teams to ensure seamless integration of building systems. Maintain system documentation, wiring diagrams, and configuration records. Provide technical support and training to internal stakeholders and field technicians. Assist in evaluating and implementing new technologies to enhance building performance and occupant experience. Qualifications Demonstratable and hands on experience with Milestone Systems (XProtect VMS preferred). Demonstratable and hands on of hands-on experience with Niagara 4 framework and Tridium-based systems. Strong understanding of low voltage systems, including structured cabling, PoE, and device connectivity. Familiarity with lighting control platforms such as GE Current Daintree, Wattstopper, or similar. Basic networking knowledge, including IP addressing, subnetting, VLANs, and switch configuration for connected devices. Ability to read and interpret electrical drawings, riser diagrams, and network schematics. Excellent troubleshooting and problem-solving skills. Strong communication and documentation abilities. Certifications in Milestone, Niagara, or lighting control systems are a plus but not required. Preferred Skills Experience with BACnet, Modbus, or other building automation protocols Project management or commissioning experience.

Network Engineer (Level 2) Employment Type: Permanent Work Arrangement: Onsite (5 days per week) Compensation: Competitive / Flexible (based on experience) The Level 2 Network Engineer will support the design, implementation, and troubleshooting of complex network environments, including Ethernet and InfiniBand technologies. This role involves close collaboration with internal teams, customers, and vendors to define network topologies and resolve networking issues in high-performance computing (HPC) and enterprise environments. Key Technologies Ethernet, InfiniBand, Mellanox/NVIDIA, LAN, WAN, WLAN Duties and Responsibilities Design, configure, and manage enterprise and high-performance networks, including Ethernet and InfiniBand environments. Troubleshoot server and network connectivity issues involving top-of-rack switches, direct-attach cabling (DAC), and network interface cards (NICs). Analyze network failures and collaborate with engineering and R&D teams to identify root causes. Design and deploy LAN, WAN, and WLAN solutions. Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and servers. Monitor network performance, availability, and integrity. Implement, test, and maintain network security measures. Maintain accurate and complete technical documentation. Recommend improvements to network performance, scalability, and capacity. Research, implement, and support ongoing network operations and infrastructure enhancements. Perform additional duties as assigned by management. Required Skills and Abilities Strong hands-on experience with Ethernet and InfiniBand network configuration and management. Ability to diagnose and resolve complex network issues. Solid understanding of network administration, architecture, and operating systems. In-depth knowledge of networking, communication, and routing protocols. Familiarity with network security concepts, access control models, and best practices. Experience using network diagnostic, monitoring, and analysis tools. Strong troubleshooting and problem-solving skills. Ability to work independently and collaboratively. Excellent communication, organizational, and mentoring skills. Preferred Qualifications Professional networking certifications (e.g., CCNA, CCNP, CCDP) are preferred. Experience with enterprise firewalls, switches, and multi-vendor network environments. Education and Experience Bachelor's degree in a related field or an equivalent combination of education and experience (Master's degree preferred). 5+ years of hands-on experience in infrastructure or network engineering, including enterprise and/or InfiniBand network technologies.