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  • Technical Support Specialist

    Wavetronix 3.6company rating

    Technical support engineer job in Oviedo, FL

    Product Support Technician Success Profile *This role will be advertised as Technical support specialist but internally will be called Product support specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.
    $38k-69k yearly est. Auto-Apply 60d+ ago
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  • Associate PC Support Technician

    Worldwide Techservices Open 4.4company rating

    Technical support engineer job in Ocala, FL

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all time, mileage, and other requirements in an accurate and timely manner Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis Other duties may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent and 1-3 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Must meet all background requirements on an annual basis or as business needs require Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to work overtime as required Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Must own a basic repair tool kit
    $36k-63k yearly est. 60d+ ago
  • Luxury Residential Technology Specialist

    ZIO

    Technical support engineer job in Winter Park, FL

    ZIO is currently seeking qualified candidates for the role of Luxury Residential Technology Specialist. The Luxury Residential Technology Specialist is responsible for performing a variety of client-focused activities such as identifying needs and working with the engineering team to deliver various types of proposals for residential AV and lighting system designs, staying current with the latest residential technology solutions, products, and best-practices, maintaining relationships with vendors and most importantly, maintaining and nurturing client relationships early in their introduction to ZIO and throughout the life-cycle of the relationship over many years. If you have strong experience working in the residential luxury technology (CEDIA) industry, read on. Please note, applications without industry experience will not be considered for this role. Work Activities and Duties The various functions include but are not limited to the following activities: Client relationship management in our 20+ year established and award-winning luxury residential market including Audio & Video, Smart Home, Lighting Control, Shading, Security & Video Surveillance business. Maintain positive relationships with clients, industry contacts and project stakeholders such as Architects, designers, contractors and builders. Manage and cultivate new sales opportunities provided by ZIO. Work with the engineering department to generate budgets, proposals and scopes of work. Meet with the client to uncover needs, present solutions and ensure ZIO is engaged to provide the proposed solution. Monitor the status of ongoing luxury residential projects and act as the client's advocate to ensure they receive the proposed solution meeting ZIO's standards. Lead and/or participate in client walk-thru and education as needed during the project. Maintain ongoing relationships with clients to generate referrals and continuing business. Competencies and Qualifications The Luxury Residential Technology Specialist should possess the following knowledge, skills, abilities, and characteristics to be successful in this position: Previous luxury Client relationship management experience. Proven track record managing, maintaining and building professional relationships. Ability to use critical thinking skills, think strategically and contribute at all levels in. A sound technical aptitude An understanding of luxury residential Audio Visual and Lighting Systems and Technical design is highly desirable. Personal Integrity and Exceptional Ethics. About ZIO ZIO (ZIO Group, LLC) designs and installs integrated technology solutions for large commercial and luxury residential markets. Founded in 2000, ZIO is recognized as an industry leader and has received multiple industry honors and awards. ZIO believes that the key to keeping great talent is treating them well. We realize it isn't all about the money. Some of the benefits we offer: Paid Training, certifications, and industry events Semi-annual career coaching and development to help you achieve you achieve your long-term goals Retirement Matching Health & Dental Insurance Paid Holidays & Time Off Company events such as go-kart racing, bowling, and other events you can help organize on a quarterly basis Profit sharing If you believe your work is a personal reflection of yourself, strive for success in everything you do, and you have a passion for constant learning then you should apply now. ZIO is going places and we need great people like you to get there. How to Apply & What Happens Next: Step 1: Apply online with attached resume. Step 2: Complete Predictive Index assessment using this link: ZIOLuxuryResidentialTechnologySpecialist_202919 Step 3: If selected, you'll go through a structured interview process-starting with a phone screen and followed by 2 in-person interviews. Step 4: We'll send regular updates on where things stand. From application to offer, the full process usually takes 4-6 weeks. If you've read this far, and this sounds like you - this is your opportunity to join the ZIO team! We look forward to hearing from you! ZIO is an Equal Opportunity Employer and a Drug-Free Workplace.
    $65k-100k yearly est. 60d+ ago
  • CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60002082

    State of Florida 4.3company rating

    Technical support engineer job in DeLand, FL

    Working Title: CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60002082 Pay Plan: Career Service 60002082 Salary: Current Employees will be compensated in accordance with DCF salary policy. Total Compensation Estimator Tool Department of Children and Families Child Protective Field Support Analyst - Anticipated Vacancy Circuit 7 Internal Agency Only Current Employees will be compensated in accordance with DCF salary policy. The primary focus of the Field Support Analyst will be to review investigations received through the Florida Abuse Hotline to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the investigation and to assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed. The purpose of the Pre-Commencement consultation is to facilitate critical thinking with the CPI and CPI Supervisor regarding information collection, assessment of parental protective capacities, safety planning, and safety determination. In the event that additional information is identified during the Pre-Commencement and/or follow up consultations, the FSA will request and review any records pertinent to the assessment of the family. The FSA will be co-located with Investigative staff to support Child Protective Investigators, however, will report directly to Family Safety Program Office in efforts to ensure trends and observations of investigative practice and case reviews are incorporated into ongoing Training and Quality Assurance activities. DUTIES AND RESPONSIBLITIES: The CPI Field Support Analyst will coordinate in collaboration with the CPI Supervisor to ensure the following is being effectively completed in support of CPI investigative staff: * Provides support and assistance in coordinating referrals, appointments, record retrieval etc. * Pre-Commencement consultations and review of prior FSFN and Law Enforcement records. * Record Requests including but not limited to: school records, Law Enforcement reports, medical records, prior provider records and/or assessments etc. * Surgical Review of the records that are retrieved to assist in assessment and decision making for each case assigned to the Units they are assigned to. * In-Depth interpretation of the records to ensure an assessment is made in conjunction with Florida's current practice models. * High Risk cases will be flagged and tracked by this position, and the seamless investigative activities will be ensured. * Consults with the CPIs, and ensures written referrals are completed for the identified services and/or supports requested by the CPI or CPIS * Coordinates OTI/OTI transfer requests. * Coordinates Subject Matter Experts to assist CPI in decision making KNOWLEDGE, SKILLS, AND ABILITIES: The ideal candidate for this position would be knowledgeable in Florida's Child Welfare system, demonstrate the ability to critically think through a variety of situations, and possess the ability to provide feedback to staff in a strength-based way. The candidate should be highly organized, can multi-task, will assist in coordination and follow up on multiple activities. The candidate must have the ability to create and enhance relationships with partners and stakeholders to ensure open communication and collaboration in various settings and situations. The selected candidate should also be well versed in a variety of programs such as FSFN, CCWIS, MS Suite, Word and Excel to ensure that data is collected and analyzed on a consistent basis. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
    $29k-39k yearly est. 3d ago
  • IT Support Consultant

    Avocet Aviation Services

    Technical support engineer job in Sanford, FL

    Salary: $75k to 85k IT Support Consultant Department: Administration Employment Type: Full-Time, Salaried Avocet Aviation Services is a growing FAA Part 145 Repair Station specializing in heavy maintenance, modifications, and aircraft programs. We pride ourselves on operational excellence, safety, compliance, and teamwork. We are seeking a dependable and meticulous IT Support Consultant to support our MRO operations and production teams. Position Summary Avocet Aviation Services is seeking a skilled and dependable IT Support Consultant to support our FAA Part 145 Repair Station and heavy maintenance MRO operations. This role is critical to keeping our systems, networks, and users operational, secure, and ready to support aircraft maintenance activities. If you thrive in a fast-paced, hands-on environment and enjoy being the technical backbone behind mission-critical operations, we want to hear from you. Key Responsibilities & Duties Administer and support Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Intune) Maintain and troubleshoot networks, firewalls, Wi-Fi, and infrastructure Support Pentagon 2000 MRO ERP users and workflows Support BambooHR and support HR system integrations Manage VPN, MFA, and secure remote access Provide Tier - desktop, hardware, and help desk support Support maintenance teams with reliable IT tools during heavy checks Qualifications & Requirements 3+ years of IT systems, network, or technical support experience Strong Microsoft 365 administration skills Solid networking knowledge (firewalls, switching, routing, wireless) Experience with VPNs and secure remote access ERP system support experience (Pentagon 2000 or similar) Why Join Avocet Aviation Services Work in a safety-driven, FAA-compliant MRO environment Being part of a growing organization with opportunities to influence processes and outcomes Collaborate with experienced aviation professionals across engineering and operations Competitive compensation and benefits package Health Insurance, Dental, Vision, & 401k PTO and Holiday Plan Apply Now If you are an aviation professional with a passion for engineering, planning, and operational excellence, we invite you to apply for Aviation Engineer position and join the Avocet Aviation Services Team. Apply at: ******************************************* Equal Employment Opportunity (EEO) Avocet Aviation Services is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. FAA / DOT Drug & Alcohol Program Compliance This position may be subject to the FAA and DOT Drug and Alcohol Testing Program in accordance with 14 CFR Part 120 and 49 CFR Part 40. Employment is contingent upon successful completion of pre-employment drug testing and continued compliance with all applicable testing requirements. Safety & Regulatory Compliance All employees are required to comply with FAA regulations, company policies, safety procedures, and Quality Management System (QMS) requirements. Disclaimer This job description describes the general nature of the position and is not intended to be an exhaustive list of duties. Responsibilities may be modified as business needs require.
    $75k-85k yearly 1d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support engineer job in Wildwood, FL

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $46k-62k yearly est. 23d ago
  • Lead Veterinarian - Great Hours, Supportive Team, and Compassionate Clients, Spring Hill, Florida

    Desort

    Technical support engineer job in Spring Hill, FL

    Lead Veterinarian - Spring Hill, Florida A thriving small animal practice in Florida is seeking a Lead Veterinarian to guide a talented clinical team and uphold the highest standards of medical care. This position offers a unique opportunity to step into a leadership role where collaboration, mentorship, and excellence in patient care come together in a supportive and forward-thinking environment. Key Responsibilities Provide high-quality medical and surgical care for a diverse caseload Collaborate with fellow veterinarians and support staff to ensure medical excellence Support and guide team members through mentorship and professional development Oversee clinical operations, ensuring efficiency and consistency in care Foster strong relationships with clients and the local community Partner with practice management to set and maintain high medical standards Skills, Knowledge, and Expertise DVM/VMD degree from an AVMA-accredited program (or equivalent) Active veterinary license (or eligibility for licensure) in Florida Proven leadership, mentorship, and communication skills Commitment to patient-centered and team-oriented care Benefits Competitive sign-on bonus options Flexible compensation models (salary or Pro-Sal, no negative accrual) Comprehensive health, vision, and dental coverage Paid professional dues, state licensing fees, and liability insurance Continuing Education (CE) days and allowances Retirement plan with employer match Paid time off, holidays, and parental leave Mentorship and collaboration opportunities Discounts on personal pet care How to Apply Veterinarians interested in this leadership opportunity are encouraged to send their resume to: 📧 ************************** Please complete the online application to be considered. For more information, please contact: Sam Ortiz Senior Talent Acquisition Specialist 📞 ************** 📧 ************************** Equal Opportunity Employer This veterinary organization is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.
    $65k-97k yearly est. Easy Apply 60d+ ago
  • IT Support Analyst II

    Radiology Associates of Ocala 4.5company rating

    Technical support engineer job in Ocala, FL

    IT Support Analyst II - Remote (Overnight Shift) Full-Time | Must Reside in Florida Radiology Associates - Eastern Central Florida About Us Radiology Associates is the leading provider of medical imaging and patient care in Eastern Central Florida. We are recognized as a Breast Imaging Center of Excellence by the American College of Radiology and are committed to a collaborative, professional, and inclusive workplace. Why Join Us Join an organization that values employee growth, recognition, and teamwork while supporting high-quality patient care. Job Summary The IT Support Analyst II provides advanced technical support across the organization and serves as a bridge between entry-level and senior IT roles. This is a remote, overnight position supporting hardware, software, networks, and peripherals while assisting with user training, documentation, and small IT projects. Key Responsibilities Install, configure, and maintain computer systems and applications Troubleshoot hardware, software, network, and peripheral issues Provide advanced technical support to users and IT staff Maintain documentation and contribute to process improvements Assist with training and mentoring entry-level IT staff Qualifications Associate's or Bachelor's degree in IT or related field (or equivalent experience) 2-4 years of IT support experience Strong troubleshooting, communication, and customer service skills Experience with Microsoft operating systems and business applications Preferred Healthcare IT experience CompTIA A+, Network+, or similar certifications Benefits Medical, dental, and vision insurance PTO and paid holidays 401(k) retirement program Life and AD&D insurance Employee Assistance Program (EAP) Employee recognition and referral programs Additional Information Radiology Associates is an Equal Opportunity Employer, a Drug-Free and Tobacco-Free Workplace, and participates in E-Verify.
    $46k-56k yearly est. Auto-Apply 9d ago
  • IT Support Analyst

    Cianbro Corporation 4.2company rating

    Technical support engineer job in Winter Garden, FL

    As an IT Support Analyst at The Cianbro Companies, you will help team members in diverse roles in our businesses across the nation stay up and running as you provide technical support with applications, technologies, devices and IT services. In this position you will have the opportunity to work with many types of systems and software, with an opportunity to learn and grow in knowledge and experience as you become familiar with our systems and software and take on more complex challenges. We are looking for a motivated, curious problem-solver who enjoys working on a mix of both routine and complex support challenges, who is not content to leave things as status quo. If you enjoy helping people stay productive when minutes count, and if you can ask the right questions to understand the problem to provide an efficient and effective resolution… then you would be an ideal fit! Job Responsibilities * End-User Technical Support: Provide support for incidents and service requests via phone, email, web, or in-person. Triage, troubleshoot, and resolve end-user requests, escalating as needed to resolve more complex incidents. Document issues and resolutions within the ticketing system, creating and updating knowledge base articles to capture for future use by team members and business users. Maintain consistent communication with end users, ensuring that they know the status of their open support issues. * Software Support and Testing: Interact with end-users and business applications to investigate and resolve issues that arise in business software applications and systems. Perform testing and diagnosis, working closely with IT Business Systems Analysts (BSA) and Application Development teams as necessary. Capture detail on how to replicate errors, and escalate or reassign tickets as necessary to reach resolution. Engage with vendors as necessary to open tickets, report issues or obtain system fixes. * IT and System Security: Provision access and system security to applications, systems, data, and facilities using appropriate toolsets. * Internal IT Projects: Contribute to supporting IT projects as an individual or with a team as needed. For example, assist with the deployment and adoption of new or modified software functionality. * Assist with IT support, hardware and software deployments, and maintenance activities within the office and surrounding campus buildings. * Off-Hours Support: Participate in on-call rotation for after-hours or weekend support. Qualifications/Requirements * The preferred candidate will have completed a 2-year information technology-focused degree, with a 4-year degree in Computer Science/Technology desirable. * Minimum 2+ years' experience with IT Support/Help Desk is required. Equivalent combinations of training and related experience will be considered. * Excellent interpersonal, written, and verbal communication skills. * Excellent analytical problem-solving skills attention to detail with a willingness to learn. * A professional: strong customer support instincts and work ethic, and a whatever-it-takes, can-do attitude. * Commitment to teamwork, innovation and improvement. * Ability to multi-task and follow-up on requests. Cianbro is an employee-owned, tobacco-free, equal opportunity employer, we do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.
    $41k-67k yearly est. 1d ago
  • Client Service & Product Support Specialist/Technical Support

    Adpcareers

    Technical support engineer job in Maitland, FL

    ADP is hiring a Client Service & Product Support Specialist for the ADP WorkMarket division! This is hybrid position working 3 days in the Maitland, FL office and 2 days at home. WorkMarket by ADP is the leading platform for Freelance Workforce Management. Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay their freelance workforce efficiently and compliantly. Our team is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers. At WorkMarket, by ADP, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. WHAT YOU'LL DO: What you can expect on a typical day Provide Enterprise Level Support. You will provide platform support to clients and workers by answering feature related questions and collaborate with the Customer Support team triage and address immediate technical support questions. Prioritize. You will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evolve the client and worker platform experience. Problem Solve. Resolve product or service issues by clarifying the customers' complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution. TO SUCCEED IN THIS ROLE: Positive Self-Starter. You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users. Problem Solver. The ideal candidate is a fiercely loyal advocate for our users, a creative problem solver and a collaborative team member. This person must be energized by working with people, while still being able to work independently in a fast-paced environment with the most important component of empathy added where needed to resolve issues. Time Management You have excellent time management skills and can multitask to accomplish various goals simultaneously within a team setting. Curiosity for Technology You have experience with or a curiosity for technology and jump in to find a work around or resolution to an issue. The ideal candidate thrives ‘in the grey' where process is regularly iterated based on the GTM nature of the product EXPERIENCE THAT WILL SET YOU UP FOR SUCCESS: A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: 2-5 years of customer service experience with demonstrated abilities to execute and de-escalate situations in a solutions center/call center environment. The ability to be receptive to constructive critique and have excellent communication and leadership skills with exceptional time management skills Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed Experience working with Zendesk, JIRA, Google applications, Office and other industry standard applications are a plus To thrive in this role, you must be comfortable working in a call center environment as part of a structured day. Our solution center is open from 8am-7pm so flexibility to work a shift within that timeframe is needed.
    $34k-71k yearly est. 1d ago
  • Client Service & Product Support Specialist/Technical Support

    Blueprint30 LLC

    Technical support engineer job in Maitland, FL

    ADP is hiring a Client Service & Product Support Specialist for the ADP WorkMarket division! This is hybrid position working 3 days in the Maitland, FL office and 2 days at home. WorkMarket by ADP is the leading platform for Freelance Workforce Management. Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay their freelance workforce efficiently and compliantly. Our team is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers. At WorkMarket, by ADP, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. WHAT YOU'LL DO: What you can expect on a typical day Provide Enterprise Level Support. You will provide platform support to clients and workers by answering feature related questions and collaborate with the Customer Support team triage and address immediate technical support questions. Prioritize. You will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evolve the client and worker platform experience. Problem Solve. Resolve product or service issues by clarifying the customers' complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution. TO SUCCEED IN THIS ROLE: Positive Self-Starter. You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users. Problem Solver. The ideal candidate is a fiercely loyal advocate for our users, a creative problem solver and a collaborative team member. This person must be energized by working with people, while still being able to work independently in a fast-paced environment with the most important component of empathy added where needed to resolve issues. Time Management You have excellent time management skills and can multitask to accomplish various goals simultaneously within a team setting. Curiosity for Technology You have experience with or a curiosity for technology and jump in to find a work around or resolution to an issue. The ideal candidate thrives ‘in the grey' where process is regularly iterated based on the GTM nature of the product EXPERIENCE THAT WILL SET YOU UP FOR SUCCESS: A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: 2-5 years of customer service experience with demonstrated abilities to execute and de-escalate situations in a solutions center/call center environment. The ability to be receptive to constructive critique and have excellent communication and leadership skills with exceptional time management skills Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed Experience working with Zendesk, JIRA, Google applications, Office and other industry standard applications are a plus To thrive in this role, you must be comfortable working in a call center environment as part of a structured day. Our solution center is open from 8am-7pm so flexibility to work a shift within that timeframe is needed.
    $34k-71k yearly est. 1d ago
  • Technical Product Support Specialist - A/V (onsite)

    Vitaver & Associates 3.4company rating

    Technical support engineer job in Ocoee, FL

    13753 - Technical Product Support Specialist - A/V (onsite) - Ocoee, FL Estimated Duration: 12+ months with possible extensions Work Setting: Onsite with 50% travel to remote locations to provide support and event coordination. Only candidates able to relocate as required should apply to avoid removal from future consideration. Required: • Experience with Virtual Meeting Applications (MS Teams, Zoom, GoTo, etc.); • Experience with Audiovisual Equipment (MicrosoftTeams Rooms certified equipment); • Experience with MS Teams Admin Center and Vendor monitoring portals; • Experience with Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11; • Experience in AV system commissioning, ideally with an AV integrator or enterprise deployment team; • Experience in control systems (Crestron, Q-SYS) and DSP configuration software; • Experience with AV signal flow, AV over IP, structured cabling standards, and rack build best practices. Preferred: • IT Enterprise experience; • High school diploma or equivalent; additional certifications or relevant education. Responsibilities include but are not limited to the following: • Coordinate and assist in audio visual installation, setups, and video conferencing support; • Monitor and maintain collaboration systems using company-provided tools; • Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed; • Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software; • Train customers and technical staff on the use of equipment; • Collaborate and assist with other areas of the IT department on projects and initiatives; • Travel 50% to remote locations to provide support and event coordination; • Ability to lift 50 pounds.
    $31k-50k yearly est. 60d+ ago
  • IS&S Support Center Analyst

    Axium Healthcare Pharmacy 3.1company rating

    Technical support engineer job in Lake Mary, FL

    At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription. Job Description This position provides remote technical support for various hardware and software applications across the enterprise. This position is the initial customer contact for issues within the organization and provides support as a mentor for the Support Center Analyst. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Provide technical support via phones and/or other media as required. Complete and document all calls in the form of Service Tickets. Escalate and monitor tickets through IS&S support layers to issue resolution. Dispatch vendors or division contacts as required for on-site repairs. Analyze and determine the magnitude of incidents and escalate to management any identified trends affecting our customers to reduce overall incidents to customers. Assist with the training and development of other team members. Perform select advanced level functions under the direction of an Operational Analyst. Clearly communicate technical analysis and resolution through written documentation within knowledge base. Perform Administrative division support (SAP) requests for new equipment and users account needs. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Minimum Position Qualifications: 1 year + Support Center Analyst experience. Strong customer service background. Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization. Must be able to work a 8 hour shift between 8am-8pm and weekends when required. Additional Information OTHER SKILLS THAT APPLY: Diplomacy Professionalism Filing Organizing Planning Multi-tasking Prioritizing Proof Reading Problem-Solving Mail Merge Reporting Confidentiality All your information will be kept confidential according to EEO guidelines.
    $27k-34k yearly est. 2d ago
  • Interested in Becoming a Richco Application Technician?

    Richco International 3.9company rating

    Technical support engineer job in Ocoee, FL

    As part of our continuous company expansion, we have opportunities available to become part of our Richco application team. Richco believes in offering our clients our own application team; giving us a competitive edge by providing a "single source" service to our customers. We are looking for an experienced flooring installer to assist with our flooring installations projects. * The applicant must have vast experience with stamped overlay installations and / or epoxy resin flooring systems - including all preparation works required. * The applicant must be a self-motivated person who can work on their own or within a team. * Candidate must be willing to be flexible on their working location - as most of our work are within the Orlando area, however on occasions we also work out-of-state. * The works will include some warehouse work (at our premises in Ocoee) which involves assisting warehouse operative with on-loading / off-loading materials / equipment that are required for each job and keeping equipment all clean and ready for the next job and prepare flooring samples for our clients. * The other works will consist of attending various job locations (mainly themed industries - such as theme parks) and joining the team with the installations of our specialist flooring systems. This will include loading out materials, mixing and laying our flooring systems and keeping the site tidy and presentable at all times. We are looking for dynamic, proactive people who can take initiative. Our Application Technicians understands the meaning of true customer service, they are professional, team-oriented, possess good work ethics and are extremely results driven. We provide detailed and ongoing training. If you would like to learn more about the exciting opportunity of becoming a Richco Application Technician, please complete the form below and upload your resume.
    $59k-103k yearly est. 39d ago
  • Desktop Administrator II

    Premier Medical 4.4company rating

    Technical support engineer job in The Villages, FL

    WHO WE ARE NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid. NeueHealth delivers clinical care to health consumers through our owned clinics - Centrum Health and Premier Medical - as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all. JOB SUMMARY The Desktop Administrator II provides Tier 2 technical support through the organization's internal service desk. This role is responsible for handling escalated incidents, collaborating with team members to resolve issues efficiently, and ensuring adherence to service-level agreements (SLAs). The role involves maintaining ticketing system records, identifying trends, and participating in on-call rotations to deliver exceptional support. The ideal candidate will have a proactive approach to problem-solving, a strong technical background, and the ability to communicate effectively with team members at all organizational levels. DUTIES & RESPONSIBILITIES Regular travel to clinics located in the region around The Villages. Manage and resolve escalated tickets in accordance with defined SLAs. Escalate issues to engineering teams when required, ensuring proper documentation and follow-up. Maintain a consistent on-site presence to address in-person support needs. Provide actionable feedback to the Service Desk Manager regarding ticket trends, process improvement opportunities, and suggestions for enhancing service desk operations. Create, update, and maintain IT documentation in the knowledge base. Collaborate on technical projects to improve the efficiency and effectiveness of end-user technology support. Deliver hands-on support for executive leadership and their assistants as needed. Participate in an on-call rotation to ensure continuous support availability. Perform other duties as assigned. EDUCATION AND PROFESSIONAL EXPERIENCE Bachelor's or associate degree in a relevant field (e.g., Technology, Security) or equivalent professional experience. 2-3 years of experience in technical support, focusing on end-user assistance and troubleshooting, using a modern ticketing system. Proficiency in platforms including, but not limited to: Operating Systems: Windows, Mac Applications: Microsoft Office Suite, Office 365, Zoom Rooms Tools: Remote desktop and remote management applications. Experience working on technical projects within a collaborative team environment. Prior experience supporting executive leadership and administrative assistants is highly desirable. PROFESSIONAL COMPETENCIES A proactive, “can-do” attitude with a focus on problem-solving and innovation. Ability to independently learn and adapt to new technologies and applications. Strong critical thinking and analytical skills, with an emphasis on evaluating and resolving complex technical issues. Exceptional written and verbal communication skills, including the ability to translate technical issues into actionable recommendations. Team-oriented mindset with the capability to balance individual responsibilities and team goals effectively. As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
    $60k-74k yearly est. Auto-Apply 1d ago
  • Technical Engineering Support - Morin Corporation

    Morin Corporation 4.0company rating

    Technical support engineer job in DeLand, FL

    We are seeking an Architectural Drafter to join our Technical Team in a fast-paced manufacturing company. This role requires a detail-oriented and organized individual who can develop standard product details and produce shop/installation drawings of Morin wall and roof metal panels in commercial, industrial, and architectural applications. This position requires close coordination with other departments to ensure our customers receive the highest level of customer service and support that drives and maintains the reputation of our company. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Understand Morin products and installation procedures as defined in the scope of work to provide customers with support. · Interpret information from internal order acknowledgement (products sold) and customer supplied structural and/or architectural plans. · Understand floor plan, elevations, and details per Morin shop drawings, architectural drawings and product standards. · Coordinate panel analysis with Morin engineering personnel. · Conduct quality checks on peer drawings, customer drawings, and bill of materials. · Review drawings to customer redline corrections as needed. · Understand bill of material (BOM) list in company format from final approved set of drawings. · Provide take-offs as read to verify material that will need to be ordered by customer service. · Interface with required internal and external project stakeholders. · Assist sales staff and customer service with current and future projects. · Assist architects and customers with new projects/project specific questions. · Create submittals for new projects. · Follow the Group Code of Conduct and Group Compliance Policy (applicable section 2.1-2.4) along with other applicable company policies. Required Skills/Abilities: · Proficient in computer-assisted design (CAD) and other design, data recording, and analyzation software is a plus. (Revit is an added benefit) · Ability to identify and solve complex problems. · Excellent verbal and written communication skills. · Ability to be both creative and analytical. · Extremely detail-oriented and accurate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exert up to 50 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time and working on a computer but may involve walking or standing for brief periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Travel: Occasional travel may occur for further training or to enhance customer relations. Required Education and Experience: · Architectural / Structural Associate's degree (or higher), technical degree or appropriate level of related experience. · Ability to read and interpret structural and architectural drawings · Previous experience required in pre-engineered metal building and/or architectural design. · Previous experience required in construction · Good communication and mathematical skills · Ability to meet deadlines with minimal supervision Position Type/Expected Hours: This is a full-time position. Typical hours of work are Monday through Thursday, 8:00 a.m. to 5:00 p.m. and Friday 7:00a.m. to 4:00p.m. or as previously determined by the facility. 40 hours per week. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change with proper notice.
    $51k-79k yearly est. 18d ago
  • MSP Tech Support

    Pavion

    Technical support engineer job in Altamonte Springs, FL

    Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at ************** Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. Primary Responsibilities: Troubleshoot technical issues, user account management, and provide KB articles Provide advanced technical expertise and commit to customer service Respond to Ticket Requests for IT Technical Support Install, configure, and ship hardware Basic Qualifications: High School Diploma 2-3 Years experience customer service in Technical Position Ability to Self Manage Preferred Qualifications: CompTIA/Microsoft 365 certifications preferred Experience in Service Desk Telephone and ticketing management software Technical Proficiency with Microsoft and Mac operating systems Active Directory Experience Disclaimer: This should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    $29k-52k yearly est. 3d ago
  • Fire Apparatus Technical Support Representative

    IDEX 4.7company rating

    Technical support engineer job in Ocala, FL

    If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. SUMMARY OF JOB RESPONSIBILITES: The Technical Support Representative will provide to customers, both external and internal, a primary contact for the exchange of technical assistance and information. This assistance can vary from product selection or application guidance to operational troubleshooting for our products. DUTIES AND RESPONSIBILITIES Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person. Able to speak or give presentations and/or training to both internal and external customers. Process RMA's in a timely manner Process warranty/non-warranty orders. Manage Tech Support cases in CRM and act as a backup for Customer Service cases when needed. Work closely with engineering, and manufacturing teams to facilitate information with customers. Support the product management function and work closely with the Service and Quality Assurance departments. Provide technical support requests to Product Managers, Engineers, and others as needed to assist the customer. Provide customers with product advisories, announcements, or other technical data a need in order to provide world class customer satisfaction. Must embrace a challenging, fast paced, demanding yet rewarding customer service environment where the work you do can save life and property. The ability to work with limited supervision A proven record of accomplishment by meeting time bound objectives and quality targets. Ability to travel intermittently as needed - 10% All other duties as assigned. EDUCATION AND EXPERIENCE Associates Degree or Military experience with MOS and Avionics or Electronics desirable. Experience in the Fire Suppression Industry desired Experience with electrical control systems Experience with PLC, Multi plex systems, industrial control systems preferred Experience with heavy duty mobile equipment Experience with J1939 Mechanically inclined with an ability to diagnose issues quickly Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products desire Knowledge of ERP and CRM systems Proficient in Microsoft Office Suite PHISICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to handle or feel. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to twenty-five pounds and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this position, the employee may be occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions and vibration. The noise level in the work environment is usually low to moderate typical of an office with occasional work requiring hearing and eye protection. Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? Total Rewards The compensation range for this position is $35,700.00 - $53,500.00, depending on experience. This position may be eligible for performance based bonus plan. Benefits Package Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: ********************************************************** IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at ********************** for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application. Artificial intelligence is not used to screen, assess or select applicants. This posting is for an existing vacancy.
    $35.7k-53.5k yearly Auto-Apply 8d ago
  • IT Admin

    The Lakeside Church

    Technical support engineer job in Four Corners, FL

    The IT Administrator plays a vital role in developing, implementing, and maintaining technology strategies that align with Lakeside's mission and goals. This position oversees all aspects of IT infrastructure, ensuring systems are reliable, secure, and scalable to support Lakeside's current and growing needs. Essential Functions and Responsibilities Develop and execute IT strategies that support the organization's overall vision and objectives. Partner with executive leadership to identify, recommend, and implement cost-effective technology solutions across all departments. Provide leadership and oversight in the continual evaluation of IT goals, systems, and performance. Manage all IT infrastructure, including networks, servers, applications, databases, and telecommunications systems across all areas (e.g., Fire Monitoring, Security, etc). Ensure optimal performance, reliability, and security of all IT systems and platforms. Oversee the acquisition, deployment, and maintenance of hardware and software solutions. Stay informed on industry trends to proactively adopt emerging technologies that enhance operational efficiency and security. Foster collaboration and innovation among department leaders while promoting teamwork and accountability. Plan and manage the IT budget, ensuring responsible resource allocation and cost-effective solutions. Develop and enforce IT policies and procedures that safeguard data and uphold privacy standards. Lead cybersecurity strategy and oversee risk management initiatives. Supervise all firmware updates and technology implementations across all properties and areas. Ensure compliance with applicable data protection laws, IT security standards, and industry regulations. Build and maintain relationships with external vendors and service providers, overseeing contracts, negotiations, and performance. Direct large-scale IT projects, ensuring timely delivery within budget and scope. Implement and maintain effective project management frameworks. Develop and manage disaster recovery and business continuity plans to ensure rapid recovery in the event of a disruption. Create a recurring schedule to test and educate Lakeside Team on phishing scams and best practices. Experience and Skills Required Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred). 7-10 years of experience in IT management roles, including at least 3-5 years in a senior leadership position. Proven experience managing IT infrastructure and services, including cloud platforms, networking, and cybersecurity systems. Strong project management experience from concept through completion. Excellent leadership, communication, and organizational skills. Advanced analytical and problem-solving abilities. Comprehensive understanding of IT compliance, data protection laws, and regulatory standards. Experience in vendor and contract management. Strong interpersonal and collaboration skills. A Good Candidate will Have Knowledge Of Apple Hardware Management Apple Business Manager Mosyle Fuse MDM Certification GoTo VoIP Cisco and Cisco Meraki Fortinet Firewall AV Networking (Dante) Q-SYS Systems sACN for Lighting Control Administration in Platforms such as Slack, Microsoft 365, Asana, Adobe, and Ubiquiti Lock-system firmware (i.e., Salto, Ving) Required Characteristics Love God & People Positive/Can do attitude Heart of a servant Fun/enjoyable Loyal Share the vision and carry the culture of Lakeside to “Make Disciples, New Ones, Better Ones” with integrity and passion. Self-led, high-capacity individual, comfortable working independently without constant supervision. Standards and Expectations for all Lakeside Staff Regular attendance to Sunday experiences Attendance to All-Staff events including but not limited to: 21 Days of Prayer Serve Day First Wednesday Worship Experiences 7 Nights of Revival All Easter and Christmas Experiences Obedience to Biblical tithing principles Staff Core Competencies All Lakeside staff members are expected to demonstrate the following three Core Competencies. Adaptable We Pivot Well. We have the ability to adjust to changes in tasks, situations, environments, and new conditions. We demonstrate a positive attitude maintaining resilience, effectiveness, and productivity. We question up and lead our teams with the mission and vision in mind. Build Sending Teams We Build to Send & We Don't Drop People. We ensure Owners land on our team quickly and well, serve consistently and help them maintain balance. We maintain excellent communication and make good on our promise that No One Will Love People More Than We Love People. We help develop and strengthen leadership in Owners, keeping the long-term vision in mind to ensure the success. Collaborate We Are One Church in Multiple Locations. We work effectively with staff, departments, and Dream Team to ensure the vision, mission, and goals are met. We keep open and consistent communication with involved departments and campuses, providing any needed resources and support. Required Leadership Competencies At Lakeside, each role is assigned three of nine Leadership Competencies. Each assigned competency includes statements the leader should thrive to uphold, day in and day out. EXPERTISE I Am Proficient in My Field. I understand my field and apply learned knowledge to improve and contribute to the growth of Lakeside. I stay relevant by researching trends and strategies and effectively implement beneficial solutions. I act as a resource to others and offer guidance and mentorship. INTEGRITY I Am a Model and Models Matter. I am honest, ethical, and consistent in actions, behaviors, and decisions. I adhere to strong moral principles and earn trust through honesty and accountability. I ensure actions and behaviors align with Lakeside values. I demonstrate fairness and respect in all interactions. I maintain confidentiality. SELF-LED I Commit to Developing and Investing in Myself. I pursue ways to achieve personal growth and development. I understand there is always room to grow and reflect on my performance. I seek out feedback from others and modify my behavior based on feedback.
    $49k-73k yearly est. 10d ago
  • IT Support Specialist/Help Desk

    Tri-City Electrical Contractors, Inc. 4.2company rating

    Technical support engineer job in Altamonte Springs, FL

    Salary: $22-$24 DOE MISSION: Achieving excellence through the dedication, innovation, and growth of our employee-owners, creating lasting value with our business partners. OUR CORE VALUES: Ownership: As employee-owners, we lead with discipline, act with conviction, and deliver more than is expected. Transparency: We cultivate an environment of collaboration, accountability, and trust. Safety: The principle that shapes our culture, values, and resolve. JOB SUMMARY: The IT Support Specialist provides first-line technical support for hardware, software, and systems across all Tri-City locations. This role responds to service tickets, troubleshoots tier-one issues, and escalates complex problems as needed up to senior IT staff. Responsibilities include diagnosing and resolving user issues, maintaining effective communication with end users, supporting standard applications, and assisting with hardware and software procurement. The IT Support Specialist ensures reliable, timely, and professional IT service delivery to keep daily operations running smoothly company-wide. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Responsibilities of this position include, but are not limited to, the following: Respond to requests for technical assistance in person, via phone, or electronically through the Ticket System. Diagnose and resolve technical issues (hardware, software, user access, etc.). Perform hardware and software installations as required. Research questions using available information resources. Advise users on appropriate actions. Follow standard help desk procedures and phone etiquette. Log all help desk interactions. Consistently maintain the Ticket System. Redirect problems to appropriate resources. Identify and escalate situations requiring urgent attention. Apply diagnostic techniques to identify problems, investigate root causes, and recommend appropriate solutions. Stay current with system information, changes, and updates based on current equipment and software needs. Install, configure, deliver, tag, and remove computer hardware, software, and peripherals. Troubleshoot computers, printers, scanners, phones, smartphones, and other peripheral devices over the phone and in person. Maintain documentation and coordinate timely repairs and upgrades. Maintain department files. Assure good communication and coordination exist between Tri-City and its agencies, vendors, and the public; aid and support as needed. Assure IT functions are followed in accordance with established standards, policies, and procedures. Prepare reports as required. Maintain current knowledge of relevant technologies as assigned. Participate in special projects as required. Assume ownership of user issues and strive to provide excellent service to all staff. Must be able to provide support outside of regular business hours as required, including the ability to be on-call as needed. OTHER DUTIES AS ASSIGNED: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. SUPERVISORY RESPONSIBILITIES: None REQUIRED EDUCATION AND EXPERIENCE: Proficient in Microsoft Office suite of products (Outlook, Excel, Word, etc.) High School diploma or equivalent Experience with Windows-based applications and networks Experience installing and troubleshooting PC machines in a regulated network environment Ability to assess and prioritize multiple tasks, projects, and demands Analytical skills to identify and resolve issues Customer service focused Ability to adapt to changing priorities regularly Knowledge of relevant call-tracking applications Ability to work under pressure and communicate effectively Well-organized with attention to detail PREFERRED EDUCATION AND EXPERIENCE: College credit in a technology-related specialty Understand LAN and Cisco VPN environments Experience with Microsoft 365, Bluebeam, Autodesk products, Antivirus, and security applications Bilingual PERSONAL ATTRIBUTES | SKILLS: Supports our Mission Statement and Core Values. Is honest and has the highest integrity. Sets the example for others and is above reproach. Ability to cope with job pressures in a constantly changing environment. Interpersonal and intrapersonal skills. Self-motivated. Detail-oriented. Positive and professional demeanor. Strong problem-solving and critical thinking skills. Able to handle and manage confidential information. WORK ENVIRONMENT: General Office Environment: This position operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. Environmental Conditions: The work is performed indoors in a climate-controlled setting with minimal exposure to loud noise, temperature variations, or other environmental factors. PHYSICAL DEMANDS: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Sitting/Standing: Requires prolonged periods of sitting at a desk, though there may be opportunities for standing and moving around the office as needed. Manual Dexterity: Frequent use of hands to operate computer keyboards, mouse, and other office tools, as well as to handle paperwork. Visual Requirements: The ability to read and interpret data on computer screens and printed documents is essential. Mobility: Occasional lifting of objects weighing up to 25 pounds, such as files, documents, or office supplies, may be requested. Must be able to access all areas of the facility and projects to determine purchasing needs. Communication: Regular communication with colleagues, vendors, and other stakeholders requires the ability to exchange information effectively in both verbal and written form. SCHEDULE AND REQUIRED TRAVEL: Requires the ability to report to job sites or offices throughout Florida. May be requested to work overtime, nights, and weekends.
    $22-24 hourly 2d ago

Learn more about technical support engineer jobs

How much does a technical support engineer earn in The Villages, FL?

The average technical support engineer in The Villages, FL earns between $44,000 and $94,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.

Average technical support engineer salary in The Villages, FL

$64,000
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