IT Technician / Desktop Support / IT Support
Technical support engineer job in Ann Arbor, MI
Field Services Technician I
Respond to IT service tickets using documented procedures and supervision
Assist with workstation setups and peripheral connections
Perform basic AV checks and room readiness tasks
Support imaging and deployments under direction
Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
Follow proper inventory handling, tagging, and tracking
Escalate unresolved issues appropriately
Adhere to safety protocols and client-specific guidelines
mentorship and support to visiting or junior technicians
Uphold Astreya's quality and service standards through professional communication and client interaction
Essential Duties and Responsibilities (All Levels):
End-User Support
Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
Troubleshoot and resolve common hardware and software issues.
Deliver a high-quality, customer-focused service experience in a timely manner.
Ticket Management
Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
Prioritize tickets based on urgency and impact.
Escalate complex or unresolved issues following defined protocols.
Hardware Deployment & Recovery
Assist with or independently perform workstation deployments, device imaging, and equipment setup.
Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.
Ensure accurate labeling, tagging, and asset tracking for all deployed equipment.
Inventory & Asset Management
Maintain and reconcile inventory of IT equipment and accessories at assigned site.
Use asset tracking systems to manage device records, check-ins/outs, and stock levels.
Participate in regular audits and support logistics for shipping/receiving hardware.
AV & Conference Room Support
Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).
Set up and tear down conference room tech for meetings or events.
Support room readiness, monitor usage, and report or resolve AV issues.
Documentation & Process Compliance
Follow documented processes and standard operating procedures (SOPs) for all support tasks.
Maintain clear and concise documentation for resolutions, escalations, and asset updates.
Adhere to Astreya and client-specific protocols, including change and incident management.
Customer Service & Communication
Serve as a visible, approachable point of contact for IT-related issues at the site.
Communicate effectively with users to understand issues and set clear service expectations.
Represent Astreya's service commitment with professionalism and courtesy.
Education and/or Work Experience Requirements:
Level I
Required: High School Diploma or GED
Preferred: Enrollment in IT-related coursework or vocational training
Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential
Independently diagnoses and resolves issues.
OS & Platform Knowledge
Supports Windows/mac OS basics
Supports and configures multiple OS platforms
Mobile & Endpoint Management
Basic support for mobile devices
MDM exposure, configures and supports endpoints
AV/VC Systems
Performs room checks, reports issues
Troubleshoots AV problems and supports meetings
Networking Fundamentals
Understands connectivity basics
Diagnoses common network-related issues
Imaging & Deployment
Assists with imaging
Performs full device imaging and deployments
Inventory & Asset Management
Tags and tracks equipment
Manages and reconciles inventory independently
ITSM & Ticket Management
Updates and closes tickets
Owns queue, manages SLAs, escalates as needed
Physical Requirements:
Lifting & Carrying:
Must be able to regularly lift and carry up to 50 lbs (22 kg)
Includes monitors, CPUs, AV equipment, and other IT hardware
Mobility & Posture:
Frequent standing, walking, bending, kneeling, crouching, and reaching
May require working in tight or awkward spaces (e.g., under desks, behind racks)
Manual Dexterity:
Ability to use hands and fingers to handle, install, or adjust small components and cables
Use of standard IT tools (e.g., screwdrivers, cable testers, label printers)
Vision & Focus:
Close vision required for reading device labels, part numbers, and screen details
Must be able to focus on a computer screen for extended periods
Work Environment:
Work performed primarily in office, data center, and/or AV-equipped conference rooms
Exposure to electric components, server noise, and climate-controlled spaces
Onsite Requirements:
This is a 100% onsite role; presence during working hours is mandatory
Occasional local travel may be required (for multi-building campuses or nearby sites)
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Help Desk Support
Technical support engineer job in Ann Arbor, MI
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
• Provide exemplary client support and technical issue resolution via phone and email.
• Provide exemplary client support and technical issue resolution via email as needed
• Maintain strong knowledge on supported products
• Meet performance objectives in call quality, customer satisfaction surveys, and call handling
• Provide timely follow up on outstanding client issues
• Effectively communicate and interact with staff assigned to assist in resolving client issues
• Facilitate general web-based sessions to aid new customers in implementing CS software
• Assist with Customer Service queues and Service Reception as needed
• Strong call handling soft skills
• Strong software and hardware troubleshooting skills
• Ability to self manage and work as a contributing member of a team
• Ability to stay motivated in a fast paced, high pressure environment
• Strong research and problem solving skills
• Ability to quickly learn and master technical or complex information
Additional Job Requirements
• 1 Year of customer service experience required
• Associates or bachelor's degree a plus
• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information
To schedule an interview, please contact;
Rakhi Sharma
************
Desk side Support
Technical support engineer job in Ann Arbor, MI
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desk side Support Representative Distributed Client Services
Location: ANN ARBOR,MI 48108
Duration: 1 Year (with possible extension)
Prior experience supporting Thomson Reuters customer strongly preferred.
Mac OS support in enterprise environment strongly preferred.
Knowledge of MS Windows 7, Mac OS, MS Office, MS Exchange and PC & Mac Hardware Intermediate to Expert end user of common office technology (MS Office, Web-based Applications, etc.), history of self-training on new applications as necessary Strong technical aptitude, troubleshooting and organizational skills Superior customer service orientation
Experience working with multiple groups Excellent communication and interpersonal skills
Qualifications
share resume
Additional Information
If you are interested, Please contact
Shubham
************
***************************
Easy ApplyIT Helpdesk Technician
Technical support engineer job in Toledo, OH
About Us
Medwiz Solutions is a rapidly growing Long-Term Care Pharmacy dedicated to delivering innovative and reliable healthcare solutions. We are seeking an experienced Helpdesk Technician to join our IT team and provide critical support to our pharmacy operations.
Position Summary
The Helpdesk Technician will serve as the first point of contact for technical support requests, ensuring smooth IT operations for both onsite and remote users. This role requires strong troubleshooting skills, a solid background in system administration and Office 365, and the ability to thrive in a fast-paced healthcare environment.
Key Responsibilities
Provide first and second-level helpdesk support to end users across multiple locations.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Administer and maintain Windows Server 2019 and higher environments.
Manage and support Active Directory, DNS, DHCP configurations.
Manage and support Office 365 applications and services.
Assist with network troubleshooting and connectivity issues.
Provide technical support for remote users, including VPN and Citrix environments.
Document support tickets, resolutions, and processes in the helpdesk system.
Participate in rotating after-hours on-call support schedule.
Qualifications
Minimum 5 years of prior helpdesk experience (healthcare industry experience strongly preferred).
High School diploma (Associate's or Bachelor's degree in IT-related field a plus).
Strong Office 365 administration skills
Strong knowledge of Windows Server 2019+, Active Directory, DNS, and DHCP.
Experience with network troubleshooting (LAN/WAN, TCP/IP).
Citrix experience preferred.
Previous experience supporting remote users highly desirable.
Excellent problem-solving skills and strong customer service orientation.
Schedule Standard hours: Monday - Friday, 8:00 AM - 5:00 PM.
Participation in rotating after-hours on-call schedule required.
Jr. Prepared Food Specialist (Full Time)
Technical support engineer job in Canton, MI
Starting wage up to: $18/hr. with experience Food Lovers Unite! Busch's is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor! What's in store? * Flexible schedules * Employee discounts
* 401K with company match
* Tuition reimbursement
* Daily Pay available
Ready to spice up your job and grow with us? Apply now and let's create the perfect pear together!
Specific Accountabilities:
* Responsible for the production of prepared foods items, including executing menus, hot food programs and producing sauces.
* Ensure that all food and products are consistently prepared and served according to the Busch's recipes, portioning, cooking and serving standards.
* Execute programs and procedures designed to promote deli hot case and hot food bar sales.
* Assist in reducing store shrink by using fresh/distressed perishable items in preparation.
* Rotate and cull product to ensure freshness and reduce shrink.
* Prep for and prepare HMR items and reutilization recipes. Evaluate and fix merchandising of HMR platters throughout shift.
* Identify and produce food production needs as directed by Deli/Bakery Manager.
* Assist with hot food preparation for catering orders.
* Clean and sanitize department including equipment, work/service areas, containers and utensils.
* Follow and record Busch's utilization standards.
* Maintain time and temperature food safety standards.
* Assist with store food demonstrations as needed.
* Represent our brand at outside company food events.
* Stay current on food trends and new items relevant to department and building sales.
* Contribute to organizational effectiveness by offering information and suggestions.
* Execute with operational integrity by anticipating problems, taking preventative measures, and adapting to changes that improve our operations or guest experience.
* Consistently follow Busch's policies and procedures.
* Share our passion for our products by being familiar with our products and services and actively seeking and sharing that information.
* Work in a fast-paced, high-demand environment where time-sensitive processes may contribute to elevated levels of stress.
Requirements:
* Minimum 3 years cooking experience.
* Food safety certification or willingness to be certified.
* This role typically works between the hours of 6:00 am - 7:00 pm any day Monday through Sunday. Other hours may be required as business dictates.
* Proficient merchandising skills to ensure fresh and appealing displays in 'ready to eat' areas.
* Proficient culinary skills to follow recipes, sauté, work with knives, create appealing product and determine product quality.
* Proficient organization and planning skills, especially to manage multiple deadlines and projects.
* Proficient cleaning abilities to meet sanitation and visual standards.
* Proficient communication skills, including written, verbal and listening skills.
* Proficient computer skills in excel, word and email. Able to learn and use a variety of proprietary applications and technology.
IT Systems Administrator
Technical support engineer job in Toledo, OH
Job DescriptionDescriptionThe Mannik & Smith Group, Inc. (MSG) is a people focused, award-winning, full-service consulting firm that offers a wide array of services including civil and geotechnical engineering, environmental consulting, planning, landscape architecture, agriculture, surveying and construction support. Our talented staff of more than 450+ professionals deliver integrated planning, design, engineering and construction solutions.
Due to MSG's continued growth, a new opening is available for an IT Systems Administrator to assist with our company. As an IT System Administrator, you will be responsible for the installation, configuration, maintenance, and troubleshooting of the organization's IT infrastructure. This includes hardware, software, networks, and other related systems. You will ensure the smooth operation of all IT systems, providing technical support to users and collaborating with other IT professionals to implement and optimize IT solutions.
Key Responsibilities
Install, configure, and maintain hardware and software components of the IT infrastructure, including servers, desktops, laptops, printers, routers, switches, and other peripherals.
Monitor system performance and troubleshoot issues to ensure high levels of availability and reliability.
Perform regular system backups and implement disaster recovery plans to minimize downtime in case of system failures.
Manage user accounts, permissions, and access rights in accordance with security policies and procedures.
Provide technical support and training to engineering staff, assisting them with software installations, configurations, and usage.
Collaborate with other IT team members and departments to design and implement IT projects and initiatives.
Skills, Knowledge and Expertise
Bachelor's degree in computer science, information technology, or related field.
2+ years of relative work experience
Strong knowledge of Microsoft Windows Server, Microsoft365 and desktop operating systems.
Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
Benefits
401(k) w/ company match
Health insurance w/ HSA option, Vision, Dental, Life
Flexible schedule
Paid time off
Referral program
Tuition reimbursement
Catalytic Coaching - Employees draft a development plan aimed at improving contributions in their current job and increasing the potential for other opportunities. MSG is all about bringing out the best in people at work!
It is the policy of our company to follow equal employment opportunity procedures in compliance with federal, state and local criteria. We will provide all applicants for employment, and all employees, with equal opportunity without regard to race, color, religion, national origin, age, sex, height, weight, marital status, arrest record, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, military or veteran status, and/or any other protected classes covered by any local, state and federal laws.
IT Technician
Technical support engineer job in Saline, MI
The Opportunity We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the jobsite, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow.
Location
You will work from a project location in Saline, MI
Responsibilities
Your key responsibilities
* Windows 11 Support: Deliver technical assistance and troubleshooting for Windows 11 systems.
* Hardware & Software Deployment: Staging and deploying computers and related hardware and providing installation and support for software applications.
* Onboarding & Workstation Setup: Onboarding, setting up workstations for users.
* Network Support: Install and assist with basic network troubleshooting and connectivity issues.
* IT Recommendations: Research and suggest hardware, software, and services to enhance IT capabilities.
* User Training: Provide training to internal users on hardware and software usage.
Qualifications
To qualify for the role, you must have
* Completed a minimum of High School Diploma or equivalent, and technical training or professional experience.
* 3 years' commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools.
* Proficiency using Microsoft Office suite and Windows operating system software.
* Experience steadfastly documenting all works performed in ticketing system.
* User Data Transfer to New laptops.
* Thorough understanding of hardware technical specifications and General Network experience.
* Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment.
* Ability and willingness to learn new skills quickly.
* Ability to safely lift up to 40 lbs.
* Able to frequently work beyond forty hours per week.
* Able to travel out of state, sometimes on short notice, and stay overnight as needed.
Ideally, you'll also have
* CompTIA A+ certification
* Networking knowledge, including router/firewall configuration and management.
* Direct end-user support experience
Excited to make an impact? Apply now by clicking the "Apply" button below! We can't wait to hear from you!
EEO/AA Employer M/F/D/V
Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.
Auto-ApplyHelp Desk Technician
Technical support engineer job in Defiance, OH
Reports to: Helpdesk Supervisor
FLSA Type: Non-Exempt
HOURS: 8AM - 5PM
:
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Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Some of our clients have included a Top-10 Global Restaurant Company, and a Top-15 U.S. Healthcare System. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections.
We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. We currently have over 500 employees in 35 states. We maintain a network of subcontractor relationships that we routinely work with in another 8 locations.
POSITION SCOPE
:
Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.â¯The goal is to create value for clients that will help preserve the company's reputation and business.
DUTIES & RESPONSIBILITIES
:
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Other duties as assigned.
REQUIRED SKILLS/ABILITIES:
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Excellent interpersonal skills.
Ability to explain technical information in understandable language to non-technical staff members.
Flexibility to work a variety of shifts with minimal notice
Available to work regular overtime
Proficiency with Windows Operating system and Thin Client environments
Excellent oral communication skills
Detail-oriented to keep detailed notes on tickets
Highly organized to keep Help desk tickets order
Ability to diagnose and resolve basic computer technical issues
Extremely motivated self-starter
Strong desire to learn
Ability to work as a Team member
QUALIFICATION/EDUCATION AND EXPERIENCES:
High School diploma or equivalent
2+ years of experience working in a help desk environment
PHYSICAL REQUIREMENTS:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
This position must be located in our Defiance, OH office
This position will be required to work 8AM - 5PM EST and possibly a rotating on call schedule.
Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.
Technical Support
Technical support engineer job in Augusta, MI
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Description:
NEW CONTRACT DURATION: ASAP - January 5, 2018.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Years of Experience:
1 to 3 years of experience in the field or in a related area.
Job Description:
Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
•Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
•Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.
•Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases.
•Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization.
Experience in Video and audio conferencing systems, maintenance, repair and operation is required.
Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus.
Qualifications
Need Local Candidates
Additional Information
Best Regards,
Paramjot Singh
Instructional Support Tech II
Technical support engineer job in Sylvania, OH
Join our Team at Portland Community College
Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.
Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward.
Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at ***************.
Please Note: PCC currently limits employment to individuals residing in Oregon and Washington.
The Child Development Center, at PCC's Sylvania Campus, is looking for a Child Development Specialist (ISTII) to join our team. This is a part-time position(0.85 FTE).What You'll Do and Who We Are Looking For
Under the direction of Child Development Center management, works with the Sr. Child Development Specialist to plan and implement developmentally appropriate curriculum and programs for children (ages infant to 5 years-old) in the Child Development Center labs. Models and provides feedback on appropriate interaction skills and teaching techniques for program students and parents. Interacts on a daily basis with children in the assigned labs, parents, Early Education and Family Studies students, program faculty, and Senior Child Development Specialist. This position works September through Mid-June with time off in the summer term.
Minimum Qualifications:
High school diploma or equivalent and two years of post-secondary education in a specific technical discipline appropriate to the instructional support.
One year of experience supporting laboratory activities in the technical area is required; experience performing the duties described above may substitute for the post-secondary education requirement on a year-for-year basis.
Must have proven communications skills adequate to assist students in understanding the work they are to perform.
Success Criteria:
Good oral communication skills
Experience in:
working collaboratively with others and as a member of a team
working with less experienced early childhood teaching staff
providing an inclusive early childhood learning environment and modelling inclusive teaching practices
Ability to:
implement a developmentally appropriate curriculum for children
assess young children and their development through observation and documentation.
This position works September through Mid-June with time off during the summer term.
Why You'll Love Working Here
The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you'll enjoy:
A collaborative and inspiring campus community
Opportunities for learning and professional development
Position GradeClassified 16 (H) Employment TypePart time Total Rewards Package / What We Offer
There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy:
- Comprehensive benefit package
- Oregon PERS contribution
- Tax deferred annuity program and a deferred compensation program
- Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
- Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
- Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events
- Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement
o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
o 1 day of sick leave per month
o 12 paid holidays
o PCC Winter Break (when College is Closed)
o 24 hours of personal leave per year
More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email ******************* if you have any questions.
How We Determine Initial Salary Placement
Under the direction of Child Development Center management, works with the Sr. Child Development Specialist to plan and implement developmentally appropriate curriculum and programs for children (ages infant to 5 years-old) in the Child Development Center labs. Models and provides feedback on appropriate interaction skills and teaching techniques for program students and parents. Interacts on a daily basis with children in the assigned labs, parents, Early Education and Family Studies students, program faculty, and Senior Child Development Specialist. This position works September through Mid-June with time off in the summer term.
Minimum Qualifications:
High school diploma or equivalent and two years of post-secondary education in a specific technical discipline appropriate to the instructional support.
One year of experience supporting laboratory activities in the technical area is required; experience performing the duties described above may substitute for the post-secondary education requirement on a year-for-year basis.
Must have proven communications skills adequate to assist students in understanding the work they are to perform.
Success Criteria:
Good oral communication skills
Experience in:
working collaboratively with others and as a member of a team
working with less experienced early childhood teaching staff
providing an inclusive early childhood learning environment and modelling inclusive teaching practices
Ability to:
implement a developmentally appropriate curriculum for children
assess young children and their development through observation and documentation.
This position works September through Mid-June with time off during the summer term.
Oregon Veterans' Preference in Public Employment
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment.
You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
Veterans: DD214
Disabled Veterans: DD214 and Letter from the Department of VA
Notice of the Availability of the Annual Security Report
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background CheckPlease note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.Contact PCC at *************** if you have questions
Auto-ApplyIT Help Desk
Technical support engineer job in Sandusky, OH
Family Health Services is a Federally Qualified Health Center (FQHC) that provides quality, affordable primary care, dental, and behavioral health services. Our "high touch, high tech" clinics offer unique patient focused care to anyone in the community, regardless of their ability to pay. We are rapidly growing in Sandusky, Ohio at our two locations as well as in Norwalk, Ohio and surrounding areas. We also offer behavioral health and primary care at several local schools in hopes of eliminating barriers to those needing services.
We are looking for an IT Analyst that will support the IT and EHR Administrators by providing Tier-1 IT support and assisting with daily IT operations to ensure seamless organizational functionality. This role serves as the initial point of contact for IT-related requests, troubleshooting of hardware and software issues, and maintaining accurate documentation. The IT Analyst will also provide training to staff, manage IT assets, and assist with technical projects. Success in this role requires technical proficiency, strong communication skills, and the ability to work independently or within a team to minimize operational disruptions and align IT processes with organizational goals.
Essential Functions
* Serve as the initial point of contact for IT-related requests and incidents.
* Provide Tier-1 support for FHS Staff, including installation, maintenance, relocation, and replacement of IT hardware, software, and related components.
* Escalate complex problems and track resolution progress.
* Ensure proper documentation for all IT requests and troubleshooting within the IT ticketing system.
* Provide instruction and training for onboarding and existing staff regarding new and updated technologies.
* Communicate with vendors as an agent of FHS to resolve technical issues.
* Generate and maintain IT documentation and progress reports.
* Maintain asset records and assist with the evaluation of new hardware and software.
* Provide backup support for the IT and ECW Administrators and assist with projects as necessary.
* Ensure IT work is scheduled to be completed to minimize operational disruptions.
* Ensure IT operations align with organizational goals and compliance standards.
Required Education And Experience
An associate's degree in a related field or two years of relevant experience.
Preferred Education And Experience
An associate's degree in technical field, five years of relevant experience, familiarity of IT services in a health care setting and HIPAA regulations. Experience with EMR applications such as eClinical Works.
FHS is committed to equal employment opportunity.
To apply, please provide your resume to Human Resources Specialist, Madison Keesee.
email MadisonView Job on IndeedView Job on LinkedIn
In person interview for a IT Tech Support in Augusta MI (Security+ certification must)
Technical support engineer job in Augusta, MI
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Skill
Experience with Polycom and Tandberg video and audio conferencing equipment
Candidates must have active Security+ certification
Candidates must have ability to work autonomously - independent of direct supervision
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
Qualifications
Skill
Experience with Polycom and Tandberg video and audio conferencing equipment
Candidates must have active Security+ certification
Candidates must have ability to work autonomously - independent of direct supervision
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
Additional Information
Thanks and Regards,
Karan Sharma
510-254-3300 ext. 150
Technical Support
Technical support engineer job in Saline, MI
# General Description : Experienced Technician responsible for client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.
# Requirements/Must Have : •In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills •Working knowledge/experience of PC imaging and remote control support tools •Knowledge of all Microsoft Office 2010 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc. •Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology •Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM •Ability to perform basic Move/Add/Change work for Cisco VoIP telephones •Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures •Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes •Ability to follow & enforce established processes and security guidelines and effectively communicate them to users •Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users •Candidate must be reliable, on-time and able to complete tasks by target dates •Maintain a professional work ethic & demeanor •Experience using Remedy or equivalent incident/request/change/problem management system •Excellent organization & time management skills •Candidate must be self-motivated, driven to learn with a focus on continuous improvement •Ability to lift boxes containing computer equipment
# Skills & Qualification : • Other than standard guidelines, procedures and assignments, little daily direction may be provided. The candidate must be able to manage his/her time and assignments diligently to meet targets following established processes with quick escalation of issues to management with attention to detail and high quality results. • The candidate will interact with a large number of Information Systems division team members and will support a wide scope of end users including executive management, engineers and administrative staff. A professional appearance and demeanor and ability to work independently as well as within a team is expected at all times.
Additional Information
Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
IT TPM
Technical support engineer job in Dearborn, MI
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
In this position...
This role is for an IT Operations Support within the Ford Credit Command Center. The Command Center mission is to help maintain a stable production environment through effective change, incident, and problem management. In this role, you will provide essential support to our project management efforts while also playing a key part in the smooth operation of our core IT Service Management processes, specifically Incident, Change, and Problem Management. A critical component of this position involves collecting, analyzing, and reporting on key metrics to provide visibility into performance and identify areas for improvement.
This is a fantastic opportunity for someone who enjoys supporting multiple initiatives, working with data, and contributing to both project success and operational stability within an IT environment.
You'll have...
Aptitude to recognize roadblocks and escalate issues and seek help when needed.
Skilled in communicating clearly and effectively, both verbally and in writing across different audiences and stakeholders.
Self-driven and capable of managing tasks independently with minimal oversight
Proven ability to perform effectively and meet deadlines consistently, even in high-pressure situations.
Skilled at fostering strong collaborative relationships within a team and across departments
Experience working with the ServiceNow platform
Possesses the ability to effectively motivate and guide team members or peers.
Applies strong analytical and logical reasoning skills to identify and solve problems effectively
Excellent verbal and written communication abilities.
Proven organizational skills with the ability to juggle multiple initiatives and remain flexible and responsive to changing needs.
Highly motivated to take initiative, continuously improve skills, and quickly grasp new concepts related to the team's operations.
Comfortable and effective working in a rapidly evolving environment.
Proficient in Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
Even better, you may have…
Experience using specific project management tools (e.g., JIRA, Microsoft Project)
Experience using an ITSM platform (e.g., ServiceNow)
Knowledge of SRE - Site Reliability Engineering principles
Familiarity with ITIL principles or certification
Experience documenting processes or creating user guides
Understanding of IT concepts
Previous Incident and Problem Management Experience
Experience working on a global team with geographically distributed team members
Knowledge of Ford Credit business operation (Business Centers or Central Office)
General knowledge of the Change Enablement (Change Request) process
Knowledge of various operating systems, databases, network protocols and programming experience an asset
Understanding of monitoring tools and processes, ideally Dynatrace and Splunk a plus
Familiarity with cybersecurity tools, processes, and controls
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here: BENEFITS
This position is a range of salary grades SG5-SG8 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************.
#LI-Onsite #LI-FordCredit #LI-MN1
What you'll do...
Lead the team to prioritize features based on business needs
Participate in critical situations bridges assist with tracking timeline and creating incident summaries
Collect, consolidate, and analyze data related to project performance
Maintain project documentation, such as project plans, schedules, risk/issue logs, and status reports.
Identify trends and potential areas for improvement based on data analysis.
Track project progress against milestones and timelines.
Support the preparation of project status updates and presentations.
Coordinate communication among team members and stakeholders as directed.
Strong analytical and problem-solving skills
Detail-oriented with strong organizational skills
Assist with transformation projects to improve Command Center services
Uncover, anticipate, raise, and remove obstacles which prevent Command Center from delivering against expected program outcomes.
Research and apply industry/Ford standards to maintain and improve process
Auto-ApplySystems Engineer
Technical support engineer job in Dearborn, MI
Stefanini IT Solutions ----- Stefanini IT Solutions. We are an IT services firm with over 16,000 employees globally. We have over 72 offices in 30 countries across the Americas, Europe and Asia Pacific and We service more than 400 Fortune 500 clients, as well as midsize companies across all industry verticals, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. If you have any qualified candidates for this position, please do send me their resumes along with the contact information and the rate you are expecting.
Job Description
Software packager using products like Install shield, Admin studio, Wise.Skills Required:.Minimum of 5+ years of software packaging experience with either Wise or InstallShield .Strong experience with Microsoft Windows Installer .Microsoft SCCM experience .Strong Microsoft Windows OS knowledge (Vista, Win7, Win8.1) .Experience with Microsoft Windows Server environments (Win 2008, Win 2008 R2, Win 2012) .Experience with Linux, AIX, and Solaris .Experience with hardware and reimaging of PCs .Strong scripting experience (VBScript, AutoIt) .Must possess problem solving skills and be proactive in researching solutions .Strong written and oral communication skills .Excellent team and interpersonal skills Skills Preferred:N/AExperience Required:.Minimum of 5+ years of software packaging experience with either Wise or InstallShield .Strong experience with Microsoft Windows Installer .Microsoft SCCM experience .Strong Microsoft Windows OS knowledge (Vista, Win7, Win8.1) .Experience with Microsoft Windows Server environments (Win 2008, Win 2008 R2, Win 2012) .Experience with Linux, AIX, and Solaris .Experience with hardware and reimaging of PCs .Strong scripting experience (VBScript, AutoIt) .Must possess problem solving skills and be proactive in researching solutions .Strong written and oral communication skills .Excellent team and interpersonal skills Experience Preferred:Ford ExperienceEducation Required:B.S. Information Systems, Computer Science or equivalent work experience in the requested field
Qualifications
Minimum of 5+ years of software packaging
Additional Information
please reach me ************
Network Tech I Ce
Technical support engineer job in Dearborn, MI
Job Details MI - Dearborn, MIDescription
Network Services Tech, CE
Classification: Non-Exempt Reports to: Director of Network Services
Our Mission
For almost a century, KLA's mission is to create value by delivering world-class communications solutions.
Your Impact
The Network Services Tech will work as part of the Network Services Team on customer locations, assisting with client specific projects to achieve optimum use of their networks by performing moves, adds, changes, fixes to hardware and software, as well as troubleshooting client concerns.
A Glimpse of What You'll do
Demonstrate strong communication and interpersonal skills as well as organizational abilities throughout client interaction
Assist with installing hardware when required by client
Support planned and unplanned client facility power downs
Assist with escalating any identified problems or hazards associated with client moves, adds and changes, cabling installations and fault rectification
Ascertain the best possible solution for incidents including escalation
Use the client Incident Ticketing system (NIRD) and Change Control systems
Ensure all change and fault records are updated
Provide appropriate handovers to other CEs at shift end
Run patch cables between patch panels and switches as well as wall jacks and end user devices as required by client ticketing system
Perform other incidental and related duties as required and assigned
What You Bring
Excellent oral, written and interpersonal communication skills
Technical Capacity
Ability to exercise sound judgment and develop creative solutions
Time Management, with the ability to prioritize tasks
Active pursuit of Bachelor's degree in Computer Science, Information Technology, Engineering, or other technology related field
Two years' experience in client/server environment preferred
Additional Information
Full time, non-exempt
Typical schedule is Monday-Friday 8:00am-5:00pm. Days and hours may vary; evening and weekend work may be required depending on the needs of the business
Travel is primarily local, although some out-of-area and overnight travel may be expected
Frequently required to lift or move up to 50 pounds
Please note this job description, is meant to be a representation of the physical demands, work environment, and day-to-day activities, duties or responsibilities that are required of an employee for this job; it is not meant to be all-inclusive or limited to the above outline. To remain an industry leader, duties, responsibilities and activities of any KLA Laboratories employee may change, at any time, to meet the needs of the Company or the Customer, with or without notice.
AI Systems Engineer
Technical support engineer job in Superior, MI
Deploy and secure an on-premises AI infrastructure for hosting large language models (LLMs)
Install, configure, and maintain AI model-serving frameworks on internal GPU-enabled servers
Develop and maintain robust, scalable APIs to ensure internal access to AI capabilities and seamless integration with enterprise applications and data systems
Collaborate on the implementation of a Retrieval-Augmented Generation (RAG) pipeline and AI agents to automate business workflows
Requirements
Bachelor's degree or higher in computer science, electrical/computer engineering or related field
Minimum 4 years of experience in systems engineering, DevOps, or MLOps Role
Proficiency in Linux Server Administration
Strong working knowledge of GPU-accelerated compute environments
Proficiency in Python for scripting, automation, and building AI/ML data pipelines
Experience deploying LLMs or generative AI models in production environments
Working knowledge of RAG architectures, including vector databases, embedding models, and retrieval strategies.
Benefits
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Retirement Plan (401k, IRA)
Auto-ApplyHelp Desk Support
Technical support engineer job in Ann Arbor, MI
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
• Provide exemplary client support and technical issue resolution via phone and email.
• Provide exemplary client support and technical issue resolution via email as needed
• Maintain strong knowledge on supported products
• Meet performance objectives in call quality, customer satisfaction surveys, and call handling
• Provide timely follow up on outstanding client issues
• Effectively communicate and interact with staff assigned to assist in resolving client issues
• Facilitate general web-based sessions to aid new customers in implementing CS software
• Assist with Customer Service queues and Service Reception as needed
• Strong call handling soft skills
• Strong software and hardware troubleshooting skills
• Ability to self manage and work as a contributing member of a team
• Ability to stay motivated in a fast paced, high pressure environment
• Strong research and problem solving skills
• Ability to quickly learn and master technical or complex information
Additional Job Requirements
• 1 Year of customer service experience required
• Associates or bachelor's degree a plus
• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information
To schedule an interview, please contact;
Rakhi Sharma
************
In person interview for a IT Tech Support in Augusta MI (Security+ certification must)
Technical support engineer job in Augusta, MI
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Skill
Experience with Polycom and Tandberg video and audio conferencing equipment
Candidates must have active Security+ certification
Candidates must have ability to work autonomously - independent of direct supervision
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
Qualifications
Skill
Experience with Polycom and Tandberg video and audio conferencing equipment
Candidates must have active Security+ certification
Candidates must have ability to work autonomously - independent of direct supervision
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
Additional Information
Thanks and Regards,
Karan Sharma
510-254-3300 ext. 150
Site IT Engineer
Technical support engineer job in Dearborn, MI
This is an Information Technology Operations based role that supports Dearborn Truck Plant (DTP), where America's best-selling vehicle the F150 has been built for 40+ years, and the Rouge Electric Vehicle Center (REVC), where the all-electric F150 Lightning is built.
As a member of the DTP IT team, you will be assisting the plant in producing these very exciting vehicles for the NA consumer market. You will lend your knowledge and experience to support implementations of lean manufacturing and Factory of Tomorrow technology (e.g. IIOT platform, software-defined networks, next-generation error proofing, and various mobility solutions and pilots), while also supporting the legacy manufacturing execution systems.
The successful candidate will be working with a global team to provide technical troubleshooting, data analysis, and problem resolution for the manufacturing applications & infrastructure on the plant floor, including the distributed Cisco network. You will also lead various efforts to ensure applications and technology meet Ford's productivity and modernization goals. You will interface daily with all business departments in the plant, from industrial controls to quality to finance.
This position provides an excellent opportunity to not only expand your IT skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.
You'll have...
High School diploma or equivalent
2+ years of experience supporting Enterprise IT in areas such as:
Dell PC's, Dell Laptops, HP Printers, and HP Server
Windows server and Windows Active Directory/ADFS
Server administration; Windows (2012+) or Linux
Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.
Experience with Office365.
Strong written and verbal communication skills
Even better, you may have...
Bachelor's degree Computer Science, Information Technology or related.
A strong desire to learn manufacturing operations and business practices from an IT perspective is required.
A willingness to learn and adapt to new technologies is required.
Ability to multi-task; managing multiple tasks
Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances
Ability to communicate effectively with business users and IT professionals including globally distributed teams.
The ability to adjust communications appropriately for the audience across all levels of management and technical knowledge.
Motivated self-starter
Identifying, investigating, and solving problems without supervision
Manufacturing experience is preferred, but not required.
Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
Knowledge of Openshift CAAS hosting
Knowledge of MQTT messaging protocol
Experience with Android and/or iOS, iPhones, iPads.
Experience with SharePoint.
Experience with Office automation, Windows, PC's & Printers
Any plant floor automation experience is highly desired (Control systems, PLC's, etc.)
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
fordcareers.co/GSRnon-HTHD
This position is a range of salary grades 5-7.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************.
#LI-Onsite
What you'll do...
Support a multi-shift operation in a manufacturing plant.
Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights, and potentially weekends).
Shift schedule is published in advance on an annual basis.
Providing technical support and troubleshooting assistance to end-users on the plant floor.
This includes diagnosing and resolving hardware, software, and network issues, as well as providing training and support to help users effectively utilize technology.
In addition to your technical expertise, you will also be required to perform physical activities such as moving assets and equipment around the plant. This may involve lifting, carrying, and pushing heavy objects, so you must be physically fit and able to work in a demanding environment.
To be successful in this role, you should have a strong understanding of IT systems and be comfortable working with a variety of hardware and software applications.
You must also have excellent communication skills, as you will be working closely with end-users, managers, and other IT professionals to identify and resolve technical issues.
Provide technical support (IT applications, infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
Interface with corporate IT and business owners to prioritize improvement efforts.
Support plant floor systems/PDO teams in resolving incidents: Provide triage and business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Network Operations) as necessary.
Focus on the integration / long term maintenance of applications and hardware.
Assist plant IT Manager with managing assignments and workload.
Develop, maintain, and share accurate support documentation.
Support of local network equipment in a Cisco based environment.
Support of local applications across both physical and virtual server environments: Windows, Linux, and CAAS.
Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT platform, software-defined network, Apple iOS devices, and Android-based equipment.
Overall, this is a challenging and rewarding role that requires a unique blend of technical skills and physical abilities. If you are a motivated and dedicated IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
Auto-Apply