Technical support engineer jobs in Town North Country, FL

Client is looking for a Service Desk Engineer to support operations and serve as a technical expert within a manufacturing environment. Hands-on support for both legacy systems (e.g., Windows XP, Server 2003) and modern infrastructure (e.g., Windows 10/11, Windows Server 2019/2022, cloud services, networked printing). NEED strong troubleshooting skills and can support both front-office + factory-floor systems/employees. Location: Everyday On-Site (Spring Hill) Compensation: $50,000-$60,000 Required Qualifications: 5+ years of IT support experience Experience supporting manufacturing environmentsand related hardware/software setups. Strong knowledge of Windows operating systems: XP, 7, 10, 11; Server 2003 through 2022. Proficiency with hardware support, including desktops, servers, networking gear, and printers. Familiarity with Active Directory, DNS, DHCP, and Group Policy. Experience with ticketing systemsand documentation best practices. Ability to prioritize tasks and manage multiple technical issues efficiently. Excellent communication skills and a strong sense of ownership. Preferred Qualifications: Experience with virtualization (VMware, Hyper-V) and/or cloud platforms (Azure). Microsoft Environment/InTune VoIP experience would be nice Duties: Troubleshoot and maintain a mix of legacy (Windows XP, Server 2003)and modern systems (Windows 10/11, Server 2016/2019/2022). Support printing systems including networked and industrial printers common in manufacturing environments. Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, thin clients, and peripherals. Manage OS deployments, updates, and configuration across a diverse IT environment. Document support issues and resolutions using a ticketing system (e.g., ServiceNow, Zendesk, or similar). Monitor and support manufacturing-related systems and equipment, ensuring minimal downtime.

Job Title: Level 3 Support Desk Engineer w/ MSP exp Position Type: Full-Time We are seeking an experienced and highly skilled Level 3 Support Desk Engineer to join our growing team in Tampa, FL. This key position offers the opportunity to provide expert-level technical support to our MSP client base, focusing on core IT systems such as Azure, Microsoft 365, firewalls, backups, and network components. This role requires strong troubleshooting skills, excellent customer service, and the ability to manage and resolve complex IT issues independently. You will work closely with internal teams and vendors, provide hands-on technical support (onsite for the first 3-6 months), and ensure that client systems are running efficiently, securely, and in compliance with industry standards. Responsibilities: Provide Tier 1 to Tier 3 support for technical issues via phone, email, and chat, ensuring rapid resolution in line with SLAs. Manage and support core IT systems including Azure infrastructure, Microsoft 365, firewalls, backups, network components, and other applications. Troubleshoot and resolve a wide variety of technical issues such as: Firewall and VPN issues Server and Active Directory complications Microsoft Teams and SharePoint errors Domain namespace issues Email delivery failures Backup and recovery challenges Virtualization issues (VMware, Hyper-V) Security and compliance-related problems Provide expert-level remote and onsite support for client systems, focusing on Microsoft core applications and virtual environments. Maintain documentation of client systems, configurations, and network changes, ensuring proper record-keeping. Assist with system migrations, upgrades, and enhancements as needed. Participate in on-call rotations to support urgent, after-hours network issues. Mentor and support Level 1/2 technicians, providing guidance and troubleshooting assistance. Evaluate and prioritize service requests, collaborating with internal teams to resolve issues effectively and escalate when necessary. Security Best Practices: Implement firewall rules, access control policies, and threat detection measures to ensure system integrity. Ensure compliance with industry standards such as HIPAA, CMMC, and PCI-DSS. Provide feedback and recommendations for system improvements and new technology adoption. Required Qualifications: 5+ years of experience working in an MSP environment. 10+ years of overall IT experience with a strong technical background. Microsoft certifications required: AZ-104: Microsoft Azure Administrator or Microsoft Certified Systems Engineer (MCSE) 2016 or newer. Hands-on experience with the following: Microsoft Entra ID, Azure, Intune, Autopilot, Active Directory Windows Server & Desktop Operating Systems Network components (switches, wireless access devices, VLANs) Hypervisors, ISCSI, and vSAN administration Backup and disaster recovery solutions (Datto, Veeam) Proficiency with ticketing systems like ConnectWise, ServiceNow, Autotask. Personal vehicle for travel to client sites. Personal mobile phone for communication and multi-factor authentication. Desired Qualifications: Additional certifications such as: MS-102: Microsoft 365 Administrator VMware Certified Professional (Data Center Virtualization) Cisco CCNA Fortinet Certified Professional (Network Security) JNCIA-Junos and JNCIA-MistAI (Wired/Wireless) Experience in Automation and Orchestration tools. Experience with cloud migration projects and strategies. Previous experience in a professional services role. Competencies: Strong problem-solving and troubleshooting skills. Proactive, organized, and self-motivated with excellent time management. Strong communication skills, both verbal and written. Ability to multi-task and prioritize in a fast-paced environment. Ability to work both independently and as part of a team. Detail-oriented with a professional attitude and positive demeanor. Physical Requirements: Ability to lift up to 15 pounds. Vision to read printed materials and a computer screen. Hearing and speech to communicate in person and/or over the phone. Ability to sit or stand for extended periods.

Responsibilities: Serve as the go-to escalation point for advanced service requests. Support and optimize Azure, Microsoft 365, networking, virtualization, and backup platforms. Troubleshoot diverse issues from firewall and Active Directory hiccups to cloud migrations and recovery scenarios. Guide infrastructure upgrades, security improvements, and compliance initiatives (HIPAA, CMMC, PCI). Mentor junior team members while keeping documentation and SOPs sharp and up-to-date. Deliver remote and onsite support while upholding best practices in security and performance. What We're Looking For: 6+ years of IT experience in a Support Engineer capacity Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms. Strong networking knowledge (switches, VLANs, VPNs, wireless). Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.). Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE

We are looking for a highly motivated Entry-Level Support Engineer to join our Tampa-based team. This position is fully in-office and designed for recent Computer Science graduates or early-career engineers who want to develop strong skills across cybersecurity, cloud security, and product support. This is a hands-on technical role that involves supporting customers, resolving issues, contributing to product documentation, and working closely with engineering and product teams. It provides an accelerated learning environment for individuals seeking to build a long-term technical career. Visa sponsorship is not available for this role. About the Role As an Entry-Level Support Engineer, you will work directly with customers and internal teams across three key security domains: DNS Posture Management (DNSPM) SaaS Security Posture Management (SSPM) Cloud Security Posture Management (CSPM) You will help customers with onboarding, diagnose production issues, support L1 operations, and develop clear product documentation that improves customer experience and internal efficiency. Key Responsibilities Serve as the initial point of contact for customer inquiries and L1 support issues. Assist customers in setting up integrations, cloud connectors, API configurations, and SSO/OAuth flows. Troubleshoot DNS issues, permission errors, API failures, and cloud misconfigurations. Reproduce issues internally and escalate to engineering with complete logs, steps, and environment details. Create and maintain product documentation including onboarding guides, troubleshooting runbooks, FAQs, and configuration instructions. Collaborate with engineering and product management teams to relay customer feedback and enhance product usability. Maintain strong working knowledge of DNS fundamentals, cloud environments, SaaS integrations, and security posture models. Required Qualifications Bachelor's degree in Computer Science or equivalent foundational knowledge. 4+ years of hands-on Python experience (academic, project-based, internship, or professional). Solid experience with RDBMS (MySQL, PostgreSQL, or similar), including schema design, writing queries, and understanding relational concepts. Basic understanding of networking and DNS concepts. Familiarity with cloud platforms such as AWS, GCP, or Azure. Comfort with Linux command line tools. Understanding of REST APIs and JSON. Strong written and verbal communication skills. Ability to write clear and structured technical documentation. Must be willing to work in-office in St.Petersburg, Florida daily. Preferred Qualifications Prior internship experience in cybersecurity, particularly in technical product support or customer-facing engineering roles. Demonstrated open-source contributions or active participation in developer/security communities. Industry-recognized certifications such as CompTIA Security+, CEH, CompTIA Network+, AWS Cloud Practitioner, or Google Cybersecurity Certificate.

Title: Systems Support Engineer Type: Full-time, On-site/Field Pay: $65,000 - $75,000 We are seeking an experienced Systems Support Engineer to provide second-level technical support for network, desktop, and server environments. This role involves both remote and on-site support for local clients, developing solutions to complex issues, and proactively improving existing systems. The ideal candidate will be self-motivated, customer-focused, and capable of handling a wide range of technologies including firewalls, switches, servers, and wireless networks. Reliable transportation is required for occasional travel to client sites in the Tampa area. Requirements: Minimum 5 years of recent experience supporting computers, servers, and networks Strong troubleshooting skills and the ability to diagnose technical issues efficiently Desired but not required: relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) Hands-on experience with: - Firewalls (Meraki, Netgate): NAT, VPN, DHCP, DNS - Switches (Meraki, Unifi): Management, STP - Servers (Windows): Active Directory user creation, group policies, basic troubleshooting - Event Viewer: Viewing and analyzing Windows event logs - WiFi (Meraki, Unifi): Configuration, portal management, monitoring - Printers: Server management and troubleshooting Responsibilities: Resolve escalated service tickets both remotely and at client locations Collaborate with clients to identify, evaluate, and resolve technical issues Analyze and enhance existing systems to improve performance and reliability Configure and maintain customer networks, systems, and applications Troubleshoot and optimize network performance in partnership with the NOC team Recommend and implement system upgrades, patches, and new technologies Document troubleshooting steps and maintain support records in the incident-tracking system Create and maintain technical documentation for future reference Support special projects, including new client onboarding, Office 365 migrations, and Azure migrations

About the Role We're looking for someone who genuinely loves building AI systems. Things like bots, knowledge bases, agentic workflows, RAG pipelines, and other intelligent tools. If you get excited about taking an idea and turning it into a real, working AI feature, you'll fit right in. The title mentions “Full Stack,” but to be clear: the heart of this job is AI engineering. You'll be the one designing and building the AI capabilities that power our platform, end to end. What You'll Work On (Primary Focus) AI Systems Development - You will architect, build, and deploy advanced AI capabilities, including: AI-powered bots and conversational assistants Knowledge base systems (RAG, embeddings, vector DBs, context management) Agentic systems with tool use, multi-step reasoning, and dynamic workflows Fine-grained prompt design, guardrails, and output evaluation Model selection, performance tuning, and cost optimization Integrating AI features into our existing MERN-based product If your passion is building real AI systems, not just prototypes, this role is built for you. Requirements AI Engineering Expertise (Required) - Candidates must have hands-on, production-level AI experience: Built production AI systems (bots, RAG, agents, orchestrations) Experience with GPT-4o, Claude, LangChain, LlamaIndex, Agent frameworks Deep understanding of embeddings + vector databases Experience designing RAG pipelines and context architectures Ability to build multi-step agentic workflows and tool systems Strong prompt engineering fundamentals + prompt security awareness Experience evaluating model performance + improving reliability Comfort with AI dev tooling (Cursor, Claude, Copilot, etc.) Full Stack Ability (Supporting Skillset) (Not the primary responsibility, but required for integrating AI features.) Experience with MongoDB, Express, React, Node.js Strong debugging and integration skills Bonus Skills AWS experience Workflow engines (n8n, Zapier) Experience with fine-tuning or model benchmarking How to Apply (Must Follow Exactly) Applicants who skip any step will be automatically declined. 1. Property Management / Real Estate Experience (Optional) List any relevant experience (optional). 2. GitHub Repository Share your GitHub link or specific repos showcasing your AI + full stack work. 3. 2-Minute Video Introduction (Required) Record a 1-2 minute video (Loom, unlisted YouTube, Google Drive, etc.) answering: Your name + where you're located Your AI experience in one sentence One AI system you built that you're proud of Clear audio is enough - no heavy editing required. (If this keyword is not at the top, the application will not be reviewed.)

Poll Worker Support Specialist Industry: Hillsborough County Elections Office Assigned Work Location: Tampa, FL 33619 Pay Rate: $18/hr. Hours: Monday to Friday 8:00am - 5:00pm Top Reasons You Want to Work as a Poll Worker Support Specialist for the Elections Office: Great team environment Medical Benefits Dental Insurance Vision Insurance Short Term Disability Long Term Disability PTO Holiday Pay Poll Worker Support Specialist Responsibilities: Act as a liaison between Poll Workers and the Poll Worker Services and Training Department Process poll worker applications and payroll information Handle large volumes of inbound and outbound calls in a timely manner Answer questions and provide real-time support using webchat applications Follow communication scripts when handling a variety of topics Identify poll workers' needs, clarify information, research issues and provide solutions via emails, phone calls and webchat. Troubleshoot basic issues with online training activities Keep records of all conversations in our call center database in a comprehensible way Other duties as required What will you need as a Poll Worker Support Specialist? Two years direct clerical experience or an Associate's Degree from an accredited two-year degree granting college or university Great customer services skills and phone etiquette Previous experience in a customer support role Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively General office practices and procedures Ability to speak, read and write English Ability to follow verbal and written instructions Ability to work overtime if required (long days and weekends if necessary) Ability to work independently and with others Passing score on typing and data entry pretesting Possession of a valid and current FL Driver License with no more than seven points

Exciting Opportunity for a Skilled Network Engineer Our Client, a leading organisation in the technology and infrastructure sector, is seeking a highly capable Network Engineer to join their dynamic team. This role is based within a resilient on-premises environment, dedicated to supporting mission-critical systems across multiple sites. Known for fostering a collaborative culture and valuing innovation, Our Client offers an excellent environment for professionals seeking growth and mastery in their field. Role Overview As a Network Engineer, you will play a strategic role in maintaining and enhancing the company's network and infrastructure. This is an ideal position for someone who thrives on technical challenge and wants to make a significant impact by ensuring network integrity, security, and performance. Your expertise will directly support the organisation's operational excellence and business continuity. Key Responsibilities Design, implement, and maintain robust network infrastructure-including LAN/WAN, VPN, VLANs, and wireless solutions-that meet operational demands. Configure and support enterprise-grade switches, routers, and firewalls, ensuring secure and reliable connectivity. Oversee core network services such as DNS, DHCP, and IP management to optimise network efficiency. Monitor network health, identify issues proactively, and resolve connectivity or throughput challenges swiftly. Implement and enforce security protocols, including network segmentation and access controls, to safeguard digital assets. Collaborate with vendors and service providers to uphold network resilience and reliability. Manage Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP. Support on-premises SQL Server instances, focusing on security, backup, and performance tuning. Administer physical and virtual servers, leveraging VMware or Hyper-V for virtualisation needs. Perform system upgrades, patches, and lifecycle management to maintain stability and compliance. Contribute to disaster recovery planning, testing procedures, and data security governance. Provide complex Tier 3 support for infrastructure and network issues, ensuring business continuity. Maintain comprehensive network and system documentation, diagrams, and assets. Essential Skills and Experience A Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience. At least five years' proven experience as a Network or Infrastructure Engineer in enterprise environments. Demonstrable expertise with TCP/IP, routing, switching, and firewall management. Solid knowledge of Windows Server administration, including Active Directory. Experience supporting SQL Server infrastructure. Familiarity with virtualisation platforms like VMware or Hyper-V. Strong troubleshooting capabilities coupled with analytical problem-solving skills. Desirable Qualifications Professional certifications such as CCNA, CCNP, Network+, Security+, or MCSE. Hands-on experience with Fortinet, Cisco, or Palo Alto network devices. Knowledge of infrastructure monitoring tools like SolarWinds or PRTG. Understanding of backup solutions, disaster recovery models, and data protection protocols. Join a Pioneering Organisation This is more than a role; it's a chance to shape the future of enterprise network infrastructure within an organisation that values its IT professionals. You'll work in a forward-thinking environment that recognises excellence and promotes professional development. If you believe your skills align with this opportunity, we encourage you to apply by submitting your CV. Our Client values driven professionals ready to make a tangible difference through technology. We look forward to your application! Desired Skills and Experience hi

Network Engineer - Tampa, FL (On-Site) Our utility client is seeking an experienced Network Engineer to support and enhance critical network infrastructure across Power Plants, Solar Fields, and Control Centers. This role focuses heavily on patching and upgrading Cisco network equipment while ensuring secure, reliable, and compliant network operations. Position Overview The Network Engineer will design, implement, maintain, and troubleshoot complex network environments, including LAN, WAN, SDN, OT networks, and data center components. This role requires strong Cisco expertise, excellent communication skills, and the ability to collaborate with cross-functional teams to support server, storage, and security initiatives. Primary Duties and Responsibilities Design, implement, and manage network infrastructure across multiple sites, including LAN, WAN, SDN, and OT environments. Deploy, patch, upgrade, and maintain Cisco routers, switches, and wireless access points. Replace routers and switches at client sites and perform break-fix troubleshooting. Monitor, diagnose, and resolve issues related to servers, networks, DDoS protection, and NetScaler load balancers. Collaborate with teams to support the installation and configuration of server and storage infrastructure. Conduct vulnerability assessments and ensure compliance with industry regulations. Develop and enforce network security policies, procedures, and standards. Provide project leadership and consult on security-related matters. Required Skills and Experience 5-7 years of experience designing, implementing, and supporting network devices. 8 years of experience in network management with a focus on Cisco technologies, WAN, and SDN. Strong hands-on experience with Cisco routers, switches, and wireless access points. Expertise in patching and upgrading Cisco network equipment. Experience with router/switch configurations and break-fix support. Preferred Experience Background in OT networks, data center environments, and utility or similar industries. Experience with Data Center architecture and infrastructure. Licenses/Certifications Preferred: CCNA, CCNP, or equivalent certifications. Knowledge, Skills, and Abilities Required: Excellent communication skills. Strong network management, operational, and troubleshooting abilities. Awareness of cloud, compute, and storage environments. Understanding of vendor management, operations management, and ITIL practices. Strong business and technical acumen with the ability to influence stakeholders. Process-driven mindset with a focus on continuous improvement. Ability to work independently and collaboratively in team environments. Preferred: Strong IP networking proficiency. Knowledge of regulatory/compliance requirements relevant to the industry. Familiarity with network licensing optimization. Understanding of cloud-based network solutions and services. Ability to stay current on emerging technologies and industry best practices. Nice-to-Have Skills Experience with load balancers. Experience with SolarWinds.

Senior Commercial HVAC Field Technical Support Specialist - US (Remote) Join BGIS Integrated Technical Services (ITS) and Elevate Your Career! Are you a seasoned HVAC expert ready to lead and innovate? BGIS Integrated Technical Services (ITS) is seeking a Senior Commercial HVAC Field Technical Support Specialist to join our dynamic team. As part of the global BGIS family, with over 500 U.S.-based technicians and 7,000+ worldwide, we manage 320 million square feet of client facilities across North America, Europe, the Middle East, Australia, and Asia. Since our 2022 merger with Millian Aire Enterprises, we've cultivated a culture of innovation, collaboration, and excellence. Join us to mentor technicians, deliver cutting-edge HVAC solutions, and advance your career! Why Choose BGIS ITS? Career Leadership: Leverage your expertise to guide teams and shape industry-leading solutions. Supportive Culture: Thrive in a collaborative environment that values your skills and fosters growth. Global Impact: Contribute to a world-class team delivering exceptional service worldwide. Work-Life Balance: Enjoy a workplace that prioritizes your well-being and career aspirations. About the Role As a Senior Commercial HVAC Field Technical Support Specialist, you'll provide advanced technical expertise to resolve complex HVAC challenges, mentor technicians, and ensure seamless service delivery for commercial clients. Based in Hudson, FL, with remote flexibility, you'll collaborate with internal teams, lead training initiatives, and drive quality assurance for installations and commissioning. This role blends hands-on problem-solving on site at problem locations, remote support, and strategic contributions to enhance operational efficiency and client satisfaction. Key Responsibilities Advanced HVAC Expertise Deliver expert technical support for diverse HVAC systems, including VRF/VRV, chillers, boilers, and air handling units. Troubleshoot complex issues, proactively identify risks, and guide maintenance activities. Provide Level 3 support beyond initial Tech Support team capabilities. Configure and distribute VRF/VRV laptops and diagnostic tools. Support installation teams on complex projects, including site evaluations, commissioning, and critical error resolution. Research and provide wiring schematics and controller configurations for all HVAC brands serviced by BGIS. Develop and share best practices to enhance efficiency and quality. Stay current with emerging technologies through ongoing training. Quality Assurance and Training Lead quality assurance for commercial HVAC installations and commissioning. Assist with designing and deliver training programs for technicians and management on systems, equipment, and applications. Create and maintain a comprehensive knowledge base of HVAC technical documentation (manuals, schematics, troubleshooting guides). Collaborate with Quality Control Team and Customer Relations Team to ensure accurate, client-ready documentation. Propose process improvements and contribute to policy, process, and training material development. Audit and update work instructions, forms, and policies. Problem Solving and Collaboration Resolve advanced technical issues and conflicts while maintaining clear communication with teams and clients. Provide real-time video support (e.g., Zoom, Skype, FaceTime) to guide on-site technicians. Offer phone-based troubleshooting and instructions to diagnose and resolve issues. Develop workflows to streamline field needs, including purchasing and critical item sourcing. Collaborate with internal teams to improve efficiencies and support corporate initiatives. Contribute to the success of key projects as assigned. What We Offer Compensation & Benefits Competitive Salary: $160K - $200K annually. Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure. Paid Holidays: 7 per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas). 401(k) Match: 5% employer match to secure your financial future Additional Perks Comprehensive Benefits: Health, life, and disability coverage. Corporate Perks: Exclusive discounts through ADP. Career Development: Access to technical training and advancement opportunities. Relocation Potential: Explore growth within our global network. Supportive Environment: Join a team that values professionalism, innovation, and work-life balance. What You Bring Required Qualifications Associate degree or equivalent experience in HVAC, mechanical engineering, or a related field. Minimum 10 years as an HVAC technician in the HVACR industry with expertise in both installation and service. Valid driver's license and willingness to travel for meetings and job visits. Ability to pass drug, background, and driver's license checks. Ability to travel nationwide on demand as needed for problem sites. Expected amount is 2 weeks a month. Availability for support beyond standard Monday-Friday hours, including evenings, weekends, and holidays. Note: All authorized travel, meals, and hotel stays are company-paid. Skills Advanced knowledge of HVAC systems, including VRF/VRV, RTUs, chillers, boilers, and air handling units. Advanced knowledge of manufacture control systems such as Trane Symbio, Carrier SystemVu, Lennox CoreService, and Daikin iLinQ. Exceptional troubleshooting and problem-solving skills for complex issues. Creative problem-solving abilities Strong understanding of quality management practices. Excellent communication skills (verbal and written), adaptable to diverse audiences. Superior time management and ability to prioritize competing demands. Ability to work independently and collaborate effectively in a team. Strong data management skills for reporting, verification, and analysis. Proficiency in Microsoft Office. Preferred: Industry-recognized certifications (e.g., NATE, HVAC Excellence, or HVAC Journeymen, HVAC Master). Preferred: Factory training in high-efficiency commercial HVAC units and building automation systems (e.g., Trane, Carrier, Lennox, Daikin, Johnson Controls). Physical Demands & Work Environment Cognitive ability to maintain focus, communicate clearly, and respond quickly in a customer-focused environment. Ability to perform essential duties with reasonable accommodations for qualified individuals with disabilities. Occasional physical demands include site visits and equipment evaluations. Willingness to travel as needed. Why BGIS ITS? At BGIS ITS, we combine the legacy of Millian Aire Enterprises with BGIS's global expertise to foster a technician-focused culture. Our commitment to innovation, safety, and continuous improvement empowers you to lead with impact while advancing your career. With cutting-edge tools and a supportive team environment, you'll have the resources to deliver exceptional service and drive operational excellence. Ready to Join Us? If you're a seasoned HVAC professional ready to lead, innovate, and make a difference, apply now to become a Senior Commercial HVAC Field Technical Support Specialist with BGIS! Visit our careers page at ******************************** or contact our HR team for more details. Let's shape the future of HVAC excellence together! Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-DW1 #LI-Remote

Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. Efficient troubleshooting and successful resolution of technical support issues. Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. Develop and maintain an up to date, deep working knowledge of our product and service. Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Must demonstrate a positive attitude to work, great energy, and effort. Must be adaptable, focussed, accountable and helpful. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? Specific experience using Service Now or equivalent software to manage communication with clients. Specific experience using JIRA to manage technical escalations to internal teams. Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.

About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion. The Contribution You'll bring to this Role: The IT Support Analyst will be based out of our Brooksville, FL office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,500 users across many different sites. In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. About the Team: Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals. What You'll Do at Justrite: Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team. Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule Respond to customers via deskside, phone, email or MS Teams chat Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications Ability to work well in a team as well as individually Ability to lift up to 50 pounds Occasional after-hours support will be needed Your Skills and Expertise: To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: BS in Computer Science, MIS, or related field strongly preferred BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred Certification in CompTIA A+, Network+ or MCP a strong plus 4 to 5 years of hand-on experience in fast-paced environment Experience supporting on-site and remote users in a Windows based environment for over 1,000 users Demonstrated experience in the following networking concepts: Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL) Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration Working knowledge using remote tools to support users on Remote Desktop Services or VMWare Additional qualifications that could help you succeed even further in this role include: Ability to image computers on site as well as keep all on-site hardware inventory ERP system knowledge a plus Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange Competent in handling software licensing process Ability to work efficiently under a fast-paced work environment while managing multiple priorities Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users Strong logical & analytical skills Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software) Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request) Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures. Ability to learn new technical and business concepts very quickly Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented) Compensation: The position offers a competitive base salary ranging from $65,000-$75,000. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. Benefits: Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs. Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace. Why Choose Justrite Safety Group? As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in CIB Payments, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Ability to work on a rotating 1st shift that can include weekend days Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience working with SQL Experience working with Unix Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal Experience with Java/Python programming languages Experience with Shell Scripting

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) Collabera listed in GS 100 - recognized for excellence and maturity Collabera named among the Top 500 Diversity Owned Businesses Collabera listed in GS 100 & ranked among top 10 service providers Collabera was ranked: 32 in the Top 100 Large Businesses in the U.S 18 in Top 500 Diversity Owned Businesses in the U.S 3 in the Top 100 Diversity Owned Businesses in New Jersey 3 in the Top 100 Privately-held Businesses in New Jersey 66th on FinTech 100 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description• Experience with TDM, DS-0, DS-1, DS-3, SONET, Ethernet , Data Networking. • Installing new equipment such as Nortel bay, Infinera DTNs and Regens, Brocade aggregate switches and transport equipment, Alcatel, Lucent 7210 switches, and replacing Cisco routers. • Worked in the NOC environment as a tester, interfacing with various departments (assignments, complex translations, RCMAC, engineering, marketing, project coordinators, outside techs, and central office personnel) vendors, end users, and customers. • Added additional T1 lines added and replaced cabling as needed or requested. Labeled T1s and equipment. QualificationsKnowledge of some of the following systems: Adtran, AMS, Ciena MTM, Cisco CTM, FENS, Naviscore, Calix, 5620 SAM, ASAM 7300's, Juniper routers and switches, Cisco routers and switches. Additional Information Should you have any questions, please feel free to call Mohita on ************

Temporary Description About Us: If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. What we offer: · Salary: 18.00 Job Functions: The Seasonal Tent IT Technician ensures proper operation of computer, audio, and video equipment in our holiday tents, enabling end users and clients to perform their tasks effectively. Responsibilities include installing, diagnosing, repairing, and maintaining PC hardware, sound systems, and video equipment to ensure optimal performance. This role involves receiving, prioritizing, documenting, and actively resolving issues reported via phone, email, or in person. Essential Responsibilities: Serve as the first point of contact for customers seeking technical assistance in person, over the phone, or via email Perform troubleshooting using diagnostic techniques and relevant questioning Determine the best solution based on the issue and details provided by customers Escalate unresolved issues to the next level of support personnel Record events, problems, and resolutions in support logs Follow up and update customer status and information Relay customer feedback or suggestions to the appropriate internal team Identify and suggest possible improvements to support procedures Work the hours consistent with the tent operations which may include early mornings to late afternoons as well as some weekend work. Tentative Schedule: October 15 - November 1: Tent Setup (All Tents) - All Day, Schedule TBD (weekdays) November 10: 8:15 AM - 9:15 AM November 11: 8:15 AM - 9:15 AM November 17: 8:15 AM - 9:15 AM November 20 - 22: 8:30 AM - 5:30 PM November 24: 8:15 AM - 9:15 AM November 25: 8:30 AM - 5:30 PM November 26: 8:30 AM - 1:00 PM December 1: 8:15 AM - 9:15 AM December 2: 8:15 AM - 9:15 AM December 8: 8:15 AM - 9:15 AM December 13: 8:30 AM - 5:30 PM December 18 - 20: 8:30 AM - 5:30 PM December 22 - 23: 8:30 AM - 5:30 PM December 29 - 31: Tent Teardown (All Tents) - All Day, Schedule TBD (weekdays) Requirements Education and Experience: Proven experience as a help desk technician or in an IT customer support role Skills Requirements: Tech-savvy with working knowledge of computer hardware, video projectors, and TVs Familiarity with soundboards, DMX cabling, and speakers is a plus Solid understanding of Windows systems, iPads, mobile devices, and other tech products Proficiency with Microsoft tools such as Teams, Excel, and Word Ability to diagnose and resolve basic technical issues Excellent communication skills and proficiency in English Customer-oriented and calm under pressure Physical Requirements: Must be able to tolerate outdoor temperatures consistent with Florida's climate Must be able to stand, walk, bend, stoop, and stretch for prolonged periods Must be able to lift 50 lbs. or more Must be able to work in and operate a scissor lift at heights up to 40 feet Must provide in-person, hands-on technical support at the deskside level and work in outdoor environments Other: Must be legally authorized to work in the United States Must pass required pre-employment background screening Must have a valid driver's license and a clean driving record Must be available to work flexible schedules during the holiday season (October-December) and special events Must be able to work at our tent locations in St. Pete, Tampa, and Pasco, FL Must have reliable transportation and be able to travel between tent sites as needed Must be available for regular hours, with possible weekend work and open availability; some local travel may be required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************ or via email at ****************************

Job Description About the Organization: Envera Systems is a rapidly growing cloud-first security technology company specializing in live-monitored access control and active video monitoring for residential communities. Join a high-performance, team-driven culture delivering advanced, scalable, and secure technology solutions. . Description: This position with Maintain and secure the network backbone for Envera's AWS-hosted security solutions and thousands of IoT field devices and provide Tier II/III support for cloud, network, and security infrastructure spanning AWS environments, FortiGate firewalls, and customer IoT installations. Responsibilities: Administer secure AWS VPCs, site-to-site VPNs, and network access controls for IoT edge devices. Configure, monitor, and troubleshoot FortiGate firewall rules, cloud policies, and network routing. Support scalable integrations with mobile/web apps (Flutter/React front ends) and proprietary security platforms. Diagnose incidents and performance issues using monitoring tools, SIEM integrations, and follow incident response protocols. Document resolutions, contribute to technical process improvement, and communicate complex concepts to customers and internal teams. Qualifications: Bachelor's degree or equivalent experience in networking, IT, or related discipline. 5+ years supporting cloud (AWS), network security, and enterprise firewall solutions. Understanding of modern cloud/mobile platforms and IoT device management. FortiGate certification strongly preferred.

Job Code **4680** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=4680) **Ghostrock,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **AEGIS Weapons Systems baseline9+ ORTS & Networks Engineering Technician IV.** **Position Responsibilities:** + **_US Citizen_** + **_Only candidates currently possessing an Active Secret Clearance (or higher) will be considered for this position._** + High School Diploma or Equivalent. + At least 4 years of experience in the assessment and repair Aegis Weapons Systems baseline9+ ORTS & Networks. + A working knowledge of Microsoft Outlook, Word and Excel. + A working knowledge of Maintenance and Material Management (3M). + Experience at Regional Maintenance Centers (RMC) is advantageous. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Job Description: Jr. Litify Support Specialist Contract-to-Hire We are seeking a motivated Jr. Litify Support Specialist to support the ongoing maintenance, accuracy, and optimization of our Litify case management system. This role is responsible for updating client reporting guidelines, ensuring automated tasks run correctly, and assisting with general system data entry and support needs. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment. Key Responsibilities Review and monitor client reporting guidelines to ensure Litify reflects accurate compliance requirements Update client abstracts according to updated reporting standards Develop, maintain, and troubleshoot automated Litify tasks to support continuous system improvement Conduct routine system audits to confirm updates are functioning as intended Collaborate with the billing rates team to ensure updates and automation align with workflows Maintain thorough documentation of updates, changes, and processes Provide data entry support and assist with Litify system updates as needed Support Help Desk functions by addressing lower-level Litify inquiries Assist with special projects and assignments as requested Qualifications High school diploma required; bachelor's degree in a related field preferred Minimum 3 years of experience in legal billing, process automation, or similar support-focused roles Proficiency with Microsoft Office and SaaS-based tools Litify experience strongly preferred Strong attention to detail and high level of accuracy Ability to multitask, prioritize assignments, and meet tight deadlines Comfortable working in a dynamic, fast-paced environment Adaptable to shifting priorities and business needs Ideal Candidate Traits Personable, positive, and team-oriented Approachable and respectful Highly accountable and takes ownership of work