Technical support engineer jobs in Tucson, AZ - 168 jobs
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Tech Support Representative
Afni 4.1
Technical support engineer job in Tucson, AZ
Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks.
What can you expect from your work at Afni?
This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What are the qualifications to be a Tech Support Representative at Afni?
Six months of customer service experience
Must be 18 years of age
Must have GED or High School Diploma
Must be legally permitted to work in the United States
$28k-31k yearly est. 2d ago
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Information Technology Professional (IT Support) (Tucson)
Us Navy 4.0
Technical support engineer job in Tucson, AZ
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
Want to start your journey with the Navy?
Apply Now
Enlisted None
What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as an Information Systems Technician compares to other Navy jobs.
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$50k-71k yearly est. 2d ago
Systems Engineer - Lotus Project
Pharmaceutical Company 3.9
Technical support engineer job in Tucson, AZ
**Experience in front-end Systems Engineering design & development deliverables around
requirements, risks & architecture.
**Ability to work independently and cross-functionally with many different groups to solicit needs and complete trade off analyses
**Experience in a regulated medical device industry
The Position:
Tissue Diagnostics is seeking a Systems Engineer to drive product definition, including
requirements, system architecture design, risk analysis, and solution implementation to meet IVD standards. This role focuses on advancing cancer diagnostics through state-of-the-art testing automation, providing over 250 cancer tests and associated instruments globally.
Responsibilities:
--System Lifecycle Management: Apply Systems Engineering to product definition,
requirements, risk analysis, and testing.
--Project Execution: Manage requirements, risk analysis, and verification/validation.
--Industry and Technology Analysis: Research trends, emerging technologies, and competitive products' differentiation.
--Cross-functional Collaboration: Work with R&D, Marketing, Operations, Quality, and
Regulatory teams to ensure alignment.
--Customer-Focused Innovation: Engage with business leaders and VoC representatives to
align technical solutions with customer needs.
--Technical Problem Solving: Analyze complex technical challenges, present solutions, and
facilitate informed decision-making.
Who You Are:
--Educational Background: Bachelor's degree in Engineering, Biomedical Sciences, or related technical field with 4 years of experience (or Master's with 2 years, or PhD).
--Systems Engineering Expertise: Demonstrated knowledge in systems and hardware integration and testing, including requirements engineering, tradeoff analysis, risk management, and verification/validation using tools like RETINA
--Regulatory Familiarity: Experience in a regulated environment, familiar with FDA, ISO, and other relevant diagnostic product standards.
--Strategic Mindset: Interest in innovative technologies and understanding of the IVD competitive landscape.
Preferred:
--Specialized Skills: Deep knowledge in reliability, manufacturability, and usability.
--Leadership and Communication: Proven ability to build authority and accountability within a team, with strong collaboration and communication skills.
--Organizational Skills: Excellent organizational skills, capable of evaluating, prioritizing, and
managing multiple projects efficiently.
$80k-104k yearly est. 5d ago
System Engineer
Motion Recruitment 4.5
Technical support engineer job in Tucson, AZ
Job Title: Systems Engineer
Duration: 18-Month Contract
About the Role
Seeking a motivated, hands-on Systems Engineer to support a new Project, focused on advancing cancer diagnostics through state-of-the-art testing automation. This role plays a critical part in defining product requirements, system architectures, and risk management strategies for in-vitro diagnostic (IVD) solutions used globally across more than 250 cancer tests and associated instruments.
This is an onsite position ideal for an engineer with strong electro-mechanical systems experience and a background in regulated medical device development.
Key Responsibilities
Apply Systems Engineering principles across the product lifecycle, including requirements definition, system architecture, risk analysis, and verification & validation
Manage front-end systems engineering deliverables related to requirements, risks, trade studies, and testing
Plan and execute requirements management, risk analysis, and V&V activities
Analyze complex technical problems, develop solution options, and support data-driven decision-making
Conduct industry and technology assessments, including emerging trends and competitive product analysis
Collaborate cross-functionally with R&D, Marketing, Operations, Quality, and Regulatory teams
Engage with business stakeholders and Voice-of-Customer (VoC) representatives to align technical solutions with customer needs
Required Qualifications
Experience in front-end Systems Engineering, including requirements engineering, architecture definition, risk management, and trade-off analysis
Hands-on experience with systems and hardware integration and testing
Experience working in a regulated medical device environment
Familiarity with FDA, ISO, and other applicable diagnostic product standards
Experience using systems engineering tools such as RETINA or similar platforms
Preferred Qualifications
Deep knowledge of reliability, manufacturability, and usability engineering
Strong leadership presence with the ability to build authority and accountability within cross-functional teams
Excellent communication, collaboration, and stakeholder-management skills
Strong organizational skills with the ability to prioritize and manage multiple workstreams effectively
#Verification #Validation #RETINA #Diagnostics #pharma #pharmaceutical #lifescience #medicaldevice #IBMDOORS OR #DOORSNext #JamaConnect #Polarion #WindchillRV&S #PTCIntegrity #HPALM #QualityCenter #INCOSE #requirementsengineering #requirementsgathering #requirementsmanagement
$84k-114k yearly est. 1d ago
MineStar Technical Support Manager - Command for Hauling
Caterpillar 4.3
Technical support engineer job in Tucson, AZ
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Drive Innovation in Autonomous Mining Technology
At Caterpillar, we turn ideas into reality. Whether it's designing groundbreaking products, delivering best-in-class solutions, or building a long-term career, you can make a real impact here.
We are currently seeking a TechnicalSupport Manager to join our Command for Hauling Service Engineering team within the Cat Technology Autonomy and Automation division. As a TechnicalSupport Manager, you have accountability for building and maintaining critical Product Support processes and collaboration with our process partners, go to market teams, dealers, and customers globally. Your team has a significant impact on the agility and productivity of a Service Engineering team that provides 24/7 support to a global fleet of autonomous trucks.
Continuous learning and professional growth are key aspects of this role, and specialized training will be provided for the successful applicant to support their development.
What You'll Do:
Lead, and thoughtfully grow, a uniquely capable team that can fulfill a wide range of responsibilities in support of our internal and external customers
Build strong working relationships with internal teams and dealers to ensure their success.
Participate in regular technical meetings with Dealers, Parts and Supply Chain, Engineering and Component Suppliers on key technology parts and components
Manage product specific Warranty and Goodwill claims globally
Develop and manage Technology Service Publications and Technical Literature to support the autonomous truck fleets
Collaborate with the global Service Engineering teams and other MineStar Product Support Managers to document problem analysis, communicate corrective actions, and escalate priorities to key stakeholders on MineStar Software and Hardware issues.
Create and report product improvement ideas including functional enhancements and supportability improvements.
Assist your team in the management of New Product Introduction (NPI) projects, Field Inspections and Campaigns and New Build technical assistance.
Support MineStar Product Field Follow Testing and Validation programs globally.
Engage with the team on Product related Incident Investigations as required.
Generate system reports tracking components, parts and warranty performance and insights.
Key Skills Required:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
What You'll Need to Succeed
Basic Qualifications:
Bachelor's Degree (Engineering stream) or equivalent technical experience.
Prior Management experience (3+ year)
Product or industry specific knowledge and experience (3+ year)
Preferred Skills and Experience:
Proven ability to manage a team with a dynamic workload
Experienced coaching capabilities for a team managing first-line technicalsupport for enterprise-level applications.
Strong background in change management, problem management and root cause analysis for complex software and hardware systems with strength in data driven communications and decision making.
Excellent written and verbal communication skills to interact and build strong relationships with global teams and customers.
Ability to work both independently and collaboratively as an integral part of local and global teams in a fast-paced environment.
Self-starter with a proactive mindset, taking initiative to tackle challenges and drive effective solutions forward.
Experience in mining or heavy earthmoving industries is a benefit but not required.
Experience with MineStar or equipment automation is a benefit but is not required.
Why Join Us?
At Caterpillar, you'll work alongside some of the brightest minds in the industry, tackling challenges that shape the future of mining automation. We offer a dynamic work environment, career growth opportunities, and specialized training to enhance your expertise.
Join us and be part of something bigger-where your work truly matters.
Additional information:
This position is advertised in multiple countries to attract the best-fit candidate.
ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work on an as required basis. The selected applicant will be required to complete and pass regulatory open pit mine safety training, and travel to and work in open pit mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of this which can be found through our employment website at ***************************
This position requires the candidate to work 5 days in office
Summary Pay Range:
$147,760.00 - $221,640.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at ***************************.
Posting Dates:
January 16, 2026 - January 30, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
$147.8k-221.6k yearly Auto-Apply 7d ago
IT Help Desk Support - Level III
K2 Staffing, LLC
Technical support engineer job in Tucson, AZ
Job DescriptionSummaryOur client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST! No exceptions!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$38k-63k yearly est. 18d ago
IT Help Desk Support - Level III
K2 Staffing
Technical support engineer job in Tucson, AZ
Job DescriptionSummary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of aHelp Desk Support Level III Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST! No exceptions!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Tucson, AZ
$38k-63k yearly est. 28d ago
Business Central & IT Support Analyst
MSE Supplies LLC
Technical support engineer job in Tucson, AZ
Job Description
Mission
Provide frontline IT and application support for the team, owning day-to-day help desk requests and serving as the go to resource for Microsoft Dynamics 365 Business Central issues across finance, sales, purchasing, and warehouse operations, so users can work efficiently, and system problems do not disrupt the business.
Key Responsibilities
Serve as the first point of contact for internal IT support requests (accounts, basic hardware/software issues, connectivity, printers, etc.), escalating more complex issues to external IT or vendors as needed.
Provide day-to-day application support for Microsoft Dynamics 365 Business Central across finance, sales, purchasing, and warehouse operations, including:
Troubleshooting user errors in AR, AP, purchasing, sales orders, and warehouse documents.
Guiding users through correct workflows for posting, approvals, matching, and corrections.
Logging and tracking issues, identifying recurring problems, and proposing fixes or training.
Support warehouse and inventory processes in BC:
Item setup, units of measure, locations, and bins.
Warehouse receipts/shipments, picks and putaways, transfers between locations.
Inventory adjustments, cycle counts, and resolving on hand quantity discrepancies.
Work closely with warehouse, operations, and finance to ensure BC transactions reflect physical movements and shipments accurately and on time.
Manage and triage a shared help desk/ticket queue, ensuring timely responses and clear communication to end users.
Create and maintain user documentation, quick reference guides, and simple training materials for Business Central and other key systems.
Assist with user onboarding and offboarding (accounts, permissions, basic device setup) in coordination with external IT providers.
Support small configuration updates and role/permission changes in Business Central under direction from the Senior System Administrator; participate in testing when new BC features, integrations, or process changes are rolled out.
Required Experience and Skills
2-5+ years in an IT help desk, application support, or business systems support role.
Hands on experience supporting an ERP or similar business system; Microsoft Dynamics 365 Business Central or Dynamics NAV experience strongly preferred.
Experience supporting distribution or warehouse operations in an ERP (receiving, picking, shipping, inventory transactions).
Strong troubleshooting skills; able to distinguish user errors, process gaps, and basic configuration issues.
Understanding of core business processes: AP, AR, purchasing, sales orders, and inventory/warehouse flows.
Excellent written and verbal communication; able to explain technical topics in plain language and train nontechnical users.
Highly organized and able to manage multiple tickets and priorities in a fast paced environment.
Personal Attributes
Service oriented and patient; enjoys helping colleagues solve problems and improve their use of systems.
Curious and proactive; willing to dig into Business Central and learn how processes connect across finance and warehouse operations.
$38k-63k yearly est. 14d ago
IT ERP Administrator
Paragon Space Development Corporation 3.7
Technical support engineer job in Tucson, AZ
Job Description
The ERP Administrator will be responsible for the administration, configuration, and overall maintenance of the JAMIS Prime ERP system. This role requires a cybersecurity-focused mindset and experience in aerospace and defense industries. The ERP Administrator will ensure the efficient and secure operation of the ERP system and assist with the integration and functionality of the E2 MRP system.
Duties and Responsibilities
Administer, configure, and maintain the JAMIS Prime ERP system.
Ensure system security and compliance with NIST 800.171 and DFARS ************ regulations
Collaborate with finance and other departments to support financial and operational processes within the ERP system.
Provide end-user support and training on the ERP system functionality and workflows.
Implement and manage data backups and recovery plans for the ERP system.
Monitor system performance and troubleshoot issues to ensure optimal functionality.
Assist with the integration and operation of the E2 MRP system, including inventory management, purchase orders, and job routers
Develop and maintain documentation for ERP system processes, configurations, and best practices.
Stay current with industry trends and updates related to ERP systems and cybersecurity best practices.
Minimum Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent work experience.
Proven experience with ERP administration, preferably with JAMIS Prime.
Strong understanding of cybersecurity principles and practices.
Proficient in SQL query language and database management.
Excellent problem-solving and analytical skills.
Preferred Qualifications:
Certifications in ERP systems, such as Certified Specialist in JAMIS Prime or equivalent.
Proficient with Power BI for data visualization and reporting.
Experience with E2 MRP system administration.
Experience with other ERP systems and tools.
Experience in the aerospace and defense industry.
Strong project management skills.
Excellent communication and documentation skills.
Job Posted by ApplicantPro
$75k-100k yearly est. 12d ago
Server Administrator
Avening Management and Technical Services
Technical support engineer job in Tucson, AZ
Install workstations, configure and maintain up to 30-40 FRCS/ICS systems as required by the physical and virtual servers at the site as needed.
Administer up to 30-40 FRCS/ICS operating systems including Defense Information Systems Agency (DISA) Security Technical Information Guide (STIG), benchmark, and hardening.
Load FRCS/ICS system application software and patches as required by the WS as needed.
Install servers, configure and maintain up to 10-20 servers as required by the WS as needed.
Administer up to 10-20 servers including DISA STIG, benchmark, and hardening.
Assist in performing backup of up to 10-20 C2 servers/databases as required by the WS.
Conduct troubleshooting and provide assistance with restoral actions for system outages and/or problems arising from patches and upgrades.
Maintain an inventory of all network hardware and software.
Install, configure, and troubleshoot server and workstations hardware, operating system software, and peripheral equipment such as printers, scanners, multifunction devices, as required.
Develop and maintain procedures for system operations and administration for continuity purposes.
Test and implement operating system and/or application software, and ensures current releases of software products from approved sources are in use.
Perform system backups to ensure expedient restoration of the systems and databases for the respective equipment. Ensure backups of network equipment configuration data are current.
Ensure Disaster Recovery Procedures are written and implemented, as required.
Resolve LAN related problems via interaction with 355th Communications
Squadron in person and/or through support tickets or, for 355 CES owned systems (including switches and routers), via direct configuration, troubleshooting, modification, in an expedited manner for critical infrastructure.
Provide customer training for new network systems.
Plan for current and future technology integration and works issues for compatibility and standardization based on current and projected customer needs.
Set up and maintain account restrictions and user rights. Utilize established password controls and procedures. Maintain user access controls (physical, personnel, software, and information security) using applicable security policies and regulations.
Assist IT security specialists with applicable security policies and regulations and conducts risk analyses and security tests and evaluations for each FRCS/ICS system on a quarterly basis at minimum.
Track network security patches on servers and client workstations and ensures completion.
Develop reports and submit to appropriate activities as required.
$64k-92k yearly est. 60d+ ago
IT Network Administrator 13524
Desert Diamond Casino
Technical support engineer job in Tucson, AZ
Under direct supervision of the IT Infrastructure Manager Responsible for daily administration of a network/server environment. Installs, configures and maintains system software. Monitors network performance, troubleshoots issues that are more complex and deploys solutions. Plans and implements upgrades, patches, and installation of new applications and equipment. Creates and maintains a disaster recovery, security and backup and restore plan and policy. May conduct evaluation of new technologies to optimize network efficiency and performance. Performs as a specialist on complex technical and business matters. Work is highly independent.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
* Administers the network utilizing one or more TCP/IP or non-TCP/IP networking protocols, Cisco infrastructure, and/or one or more UNIX-based and Microsoft based operating systems.
* Ensure Compliance with all state, Tohono O'odham Gaming Enterprise and Tohono O'odham Gaming Office Tribal Gaming Regulations.
* Configure, install and maintain all routers, switches, firewall and VPN.
* Evaluates and/or recommends purchases of computers, network hardware, peripheral equipment, and software; provides technical consulting services to department/organization regarding use of computers and networks to satisfy business needs.
* Installs, configures, and maintains, networks, Ethernet networks, network cabling, and other related equipment, devices, and systems.
* Performs and/or oversees network software and application development, installation, and upgrades; maintains site licenses for department/organization. Examples include Cisco Call Manager, and SecureCRT.
* Plans and implements network security, including building firewalls, applying cryptography to network applications.
* Analyzes customer service telecommunications needs and current delivery systems and programs, and develops and coordinates the implementation of new and/or enhanced customer service systems and programs, as appropriate.
* Provides support in-person, email, and via telephone for network information services.
* Troubleshoots networks, and network systems, and applications to identify and correct malfunctions and other operational difficulties.
* Project manager for projects to ensure completion by deadline.
* Maintain security of LAN/WAN environment.
* Maintain network and VoIP Infrastructure on a 24/7 basis.
* Maintains a good communication with co-workers and maintains a positive and professional work environment.
* Work with team members to create innovative solutions to technical problems.
* Contributes to a team effort and accomplishes related results as required.
* Knowledge of Tohono O'odham Gaming Enterprise's Internal Controls(IC's) and Minimum Internal Control Standards (MICS).
* Performs other duties as required.
Job Requirements:
Minimum Qualifications:
Education and Experience: Bachelor's degree in Computer Science or related field required plus 5 years as a full-time, hands-on, multi-property Network Administration; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Cisco CCNA level certification preferred. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
* Knowledge of relevant state-of-the-art technology, equipment, and/or systems.
* Knowledge of customer service standards and procedures.
* Knowledge of telecommunication systems.
* Knowledge of Voice over IP (VOIP) telecommunication systems.
* Knowledge of computer hardware and software and telecommunication systems.
* Knowledge of current developments and technological trends in computer hardware and software.
* Knowledge of a range of computer networking systems and languages.
* Knowledge of available computing and/or network hardware and peripheral equipment.
* Knowledge of federal copyright laws as they pertain to the use of computer software.
* Knowledge of computer and/or network security systems, applications, procedures, and techniques.
* Excellent knowledge of, Cisco IOS, VOIP, VPN, VLAN, and Internet services.
* Excellent knowledge of voice and data communications systems including hardware and software.
* Ability to install, configure, and maintain personal computers, networks, and/or related hardware and software.
* Ability to install, configure, and maintain telecommunications systems, and/or related hardware and software.
* Ability to identify and resolve computer system malfunctions and operational problems.
* Ability to provide technical guidance and training to end users.
* Ability to communicate technical information to non-technical personnel.
* Ability to perform preventive maintenance on network hardware and software.
* Ability to analyze and resolve network problems.
* Ability to determine network problems and to coordinate hardware and/or software solutions.
* Records maintenance skills.
* Ability to foster a cooperative work environment.
* Ability to communicate, read, and write clearly in basic English.
* Ability to demonstrate outstanding guest service at all times.
* Ability to prepare and produce reports.
* Technical writing skills.
* Skill in organizing resources and establishing priorities
* Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
Physical Demands:
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds. Work Environment: Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.
$53k-78k yearly est. 3d ago
IT Systems Administrator I
Casino Del Sol 4.1
Technical support engineer job in Tucson, AZ
I.T. Systems Administrator Levels I, II, III
Department: Information Technologies (I.T.)
The Systems Administrator's role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The System Administrator Levels I, II and III will equally apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in, order to maximize the benefit of IT systems investments. All levels are responsible for exact duties and tasks, share equivalent access to complete all duties, tiers may have additional projects and deadlines determined by department Management.
Duties and Responsibilities (Specific areas of responsibilities, included but not limited to).
Design and deploy new applications and enhancements to existing applications, software, and operating systems.
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
Ensure system connectivity of all servers, shared software, groupware, and other applications.
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
Ensure compatibility and interoperability of in-house computing systems.
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
Monitor and test system performance; prepare and deliver system performance statistics and reports.
Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
Provide orientation and training to end-users for all modified and new systems.
Monitors, maintains, supports, and optimizes all network and surveillance systems software, hardware, and associated systems.
Applies proven communication, analytical, and problem-solving, skills to help identify, communicate, and resolve issues in, order to maximize the benefit of all system investments.
Manages and maintains system and surveillance related data storage and all recording media and/or devices.
Cleans and maintains camera domes regularly.
Installs new surveillance equipment in and around the Enterprise premises, such as cameras, mounts, pole adapters, camera housings, and lens packages.
Maintains inventory of all parts necessary for the maintenance of all network and surveillance systems.
Troubleshoots and repairs the network and surveillance systems, including, data storage, cameras, computers, printers, recordable media/devices, and all programmable technology.
Maintains and prepares records and reports that meet all regulatory requirements of all hardware and software repairs, including malfunctions.
Reports any, and all camera or system malfunctions to the Surveillance and IT management teams.
Additional working hours may be required.
Some travel may be required.
Performs other duties as assigned.
Knowledge, Skills, and Abilities:
Extensive experience with desktop and server operating systems, including all Windows Platforms.
Extensive application support experience with Microsoft Office and knowledge of programming of SQL Databases.
Working knowledge of a range of diagnostic, audit, and support utilities,
Demonstrated progressive experience in the management of a Technical Services team.
Strong understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Strong documentation skills.
Ability to absorb and retain information quickly.
Keen attention, to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Knowledge of applicable data privacy practices and laws.
Good project management skills.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated, and directed, with keen attention, to detail.
Proven analytical and creative problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Assists IT Team by providing backup/relief support for all positions, as necessary.
Demonstrated track record of reliability, responsiveness, and creativity.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Demonstrated track record of providing excellent guest service.
Sitting or standing for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Performs other duties as assigned.
Minimum Qualifications:
College diploma or university degree in the field of computer science, information sciences, or related field and/or 2 years equivalent work experience.
Certifications in CompTIA A+/Network + preferred.
Exceptional knowledge of computer hardware, including PC's, POS Terminals, Printers, etc.
Must be able to work any shift, weekends, holidays, and special events, as needed.
Must have employment eligibility in the U.S.
Must be able to retain a valid gaming license.
$70k-87k yearly est. 1d ago
IT system support Engineer
Control Vision
Technical support engineer job in Tucson, AZ
This is a full-time on-site position located in Tucson, AZ. Join the Control Vision team in a unique position that will combine a cybersecurity background with corporate security needs in a cross-functional role. The candidate will have opportunity to be embedded as an essential part of our team, serving as the main point of contact between Control Vision business and our external IT team. The candidate will work closely with the engineering and business teams to develop a solid understanding of how business operations function. The candidate will need to "explain the requirements of end-users to IT " and "explain IT to end-users”, manage cybersecurity policies, and manage and coordinate technology projects. Working in this position, the candidate has the opportunity to own and shape how this role operates within the company.
Responsibilities:
IT liaison between business and IT units
Develop and implement policies and procedures to protect computer networks and systems.
Work closely with IT team to identify future cybersecurity risks, and with management to
develop strategies to mitigate those risks.
Work closely with IT team to oversee CMMC level 2 certification
Become familiar with engineering tool requirements and collaborate with IT to securely bring
those tools into utilization
Integrate and manage IT and security teams
Facilitate regular meetings with security, management, engineering and IT
Ensure project milestones are met
Coordinate simulated attacks with IT team to evaluate the effectiveness of security measures
Educate staff on IT and cyber threats
Desired Experience/Qualifications:
Must have a US Citizenship
Bachelor's degree or Associates degree combined with advanced learning
Minimum 5 years experience in a relevant role and environment
Working knowledge of Microsoft 365
Experience supporting hardware and software in a Windows environment
Experience with implementing security measures outlined in NIST special publication SP-800-171
Knowledge of security disciplines and how they impact and interact with information system security
Ability to interpret and implement security policy, provide guidance, and assist company personnel
Ability to read, understand, and apply government regulations, policies, and procedures
This role is highly collaborative, requiring regular communication with both managers and technical teams
Resourceful in solving problems and capitalizing on opportunities
Experience managing several projects simultaneously to completion
Adaptable to change and able to prioritize responsibilities
Skills:
Ability to stay current with constantly evolving security concepts and programs
Highly organized and detail-oriented
Ability to work in a fast-paced environment
Applicant must be a US citizen and be able to pass background screening
Benefits:
Control Vision, Inc. provides comprehensive benefits including competitive salary, employer-paid medical benefits, company provided HSA contributions, dental, vision, PTO, and 401k plan with company match. Control Vision, Inc. is an equal opportunity employer. 9/80 Work Schedule.
Please Note: This position requires U.S. citizenship to meet federal security clearance requirements. Applicants who are not U.S. citizens cannot be considered for this role.
Contact:
*************************
$68k-94k yearly est. Easy Apply 16d ago
Systems Engineer (DoD Clearance Required)
Synectic Solutions Inc. 3.8
Technical support engineer job in Tucson, AZ
Job Description
SSI needs to add a Systems Administrator to support our current list of services provided for the U.S. Navy, Surface Missile Technical Representative Office, TucsonArizona.
Responsibilities:
Work as part of a team to identify, diagnose, and resolve problems with workstations, printers, and local area networking.
Install operating systems and applications, apply system and software updates and patches manually and using automation, respond to IAVAs and IAVBs
Deploy, update and operate HBSS, A/V and anti-malware solutions.
Execute scans of incoming and outgoing media, perform data transfers and complete related documentation.
Provision and maintain Microsoft Windows workstations and laptops according to existing standards, including creation and distribution of system images
Perform user account creation and activation, password resets, privilege assignment, group membership management, and directory access control.
Author, assess and update Active Directory Group Policy Objects (GPO)
Exercise solid interpersonal skills and technical aptitude to accomplish the mission.
Acquire training and certifications that are reimbursed by the company.
Requirements
Active Secret clearance with the ability to obtain TS clearance is a MUST
Security+ certifications or equivalent for DoD 8570 compliance
4+ years' experience in Windows System Administration to include:
Windows Active Directory, Windows Server 2012/2016/2019, Windows 10/11, and Microsoft Office suite
Understanding of Microsoft Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP)
Experience with backup solutions such as NetBackup, BackupExec or Arcserve
Familiarity with application, desktop and/or server virtualization
Maintain/apply STIGs and patches/firmware updates.
Experience installing operating systems and applications, applying system and software updates and patches manually and with automation, responding to IAVAs and IAVBs
What Your Experience Working for Us Will Be Like
Ask any of our employees and they will tell you SSI is a great place to work with an upbeat and positive culture. We take pride in our work to continuously improve on our performance in a manner that enhances the mission of the agencies we serve while expanding opportunities for our employees and our company.
About Synectic Solutions, Inc. (SSI)
Synectic Solutions, Inc. (SSI), is an award-winning, 20-year government contracting agency focused on the areas of logistics, engineering, management, and information technology. SSI is a growing organization committed to exceeding customer expectations, to continually improving all products, services, and processes, and to perform all work with the commitment to upholding the highest standards and ethics.
Ready to apply?
If this job sounds like a fit for you, then click on the ‘apply' button below. Good luck!
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$76k-103k yearly est. 15d ago
System Engineer
Motion Recruitment 4.5
Technical support engineer job in Oro Valley, AZ
Hiring: Systems Engineer - Assay Development
Duration: 10 Month Contract
About the Role
We are seeking an experienced Systems Engineer - Assay Development to join our R&D team on a contract basis. In this role, you will play a critical part in driving requirements definition, risk management, and verification and validation (V&V) activities across complex projects within a regulated medical device environment. You will take ownership of key deliverables, contribute to system architecture decisions, and facilitate cross-functional alignment to ensure compliance with IVD standards.
Key Responsibilities
Lead requirements definition, documentation, and management in accordance with regulated medical device standards
Drive system-level risk management activities, including FMEA and tradeoff analyses
Support system architecture design and ensure traceability across requirements, risks, and verification activities
Plan and execute verification and validation strategies to ensure compliance and product quality
Collaborate cross-functionally with R&D, quality, regulatory, and other stakeholders to balance competing needs and priorities
Own assigned project deliverables and support data-driven decision-making processes
Required Skills
Bachelor's degree in Engineering (required)
Proven experience writing requirements in a regulated industry (medical device experience strongly preferred)
Hands-on experience performing risk analysis (e.g., FMEA) in an engineering discipline
Strong knowledge of systems engineering principles, including: Requirements engineering, Risk management, Tradeoff analysis, Configuration management, Verification and validation
Demonstrated ability to work cross-functionally and align diverse stakeholder requirements
Highly Preferred:
Assay development experience, particularly with cytology specimens
Prior experience using RETINA (Requirements & Test Integration Application)
Familiarity with LucidSpark and/or LucidChart
Strong organizational skills with the ability to manage multiple priorities and projects effectively
Why Join Us
Opportunity to work on impactful R&D projects within a regulated medical device environment
Collaborative, cross-functional team culture
Contract role offering exposure to advanced systems engineering and assay development initiatives
#assaydevelopment #LucidSpark #LucidChart #RETINA #FMEA #pharma #pharmaceutical #lifescience #medicaldevice
$84k-115k yearly est. 4d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Tucson, AZ
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$51k-73k yearly est. 15d ago
IT Help Desk Support - Level III
K2 Staffing
Technical support engineer job in Tucson, AZ
Summary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST! No exceptions!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$38k-63k yearly est. 60d+ ago
IT ERP Administrator
Paragon Space Development Corporation 3.7
Technical support engineer job in Tucson, AZ
The ERP Administrator will be responsible for the administration, configuration, and overall maintenance of the JAMIS Prime ERP system. This role requires a cybersecurity-focused mindset and experience in aerospace and defense industries. The ERP Administrator will ensure the efficient and secure operation of the ERP system and assist with the integration and functionality of the E2 MRP system.
Duties and Responsibilities
Administer, configure, and maintain the JAMIS Prime ERP system.
Ensure system security and compliance with NIST 800.171 and DFARS ************ regulations
Collaborate with finance and other departments to support financial and operational processes within the ERP system.
Provide end-user support and training on the ERP system functionality and workflows.
Implement and manage data backups and recovery plans for the ERP system.
Monitor system performance and troubleshoot issues to ensure optimal functionality.
Assist with the integration and operation of the E2 MRP system, including inventory management, purchase orders, and job routers
Develop and maintain documentation for ERP system processes, configurations, and best practices.
Stay current with industry trends and updates related to ERP systems and cybersecurity best practices.
Minimum Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent work experience.
Proven experience with ERP administration, preferably with JAMIS Prime.
Strong understanding of cybersecurity principles and practices.
Proficient in SQL query language and database management.
Excellent problem-solving and analytical skills.
Preferred Qualifications:
Certifications in ERP systems, such as Certified Specialist in JAMIS Prime or equivalent.
Proficient with Power BI for data visualization and reporting.
Experience with E2 MRP system administration.
Experience with other ERP systems and tools.
Experience in the aerospace and defense industry.
Strong project management skills.
Excellent communication and documentation skills.
$75k-100k yearly est. 60d+ ago
Systems Engineer LVL II
Synectic Solutions 3.8
Technical support engineer job in Tucson, AZ
Looking for an opportunity to work with a talented team and expand your experience in Logistics?
SSI needs to add a Systems Engineer II to support our current list of services provided for the U.S. Navy, Surface Missile Technical Representative Office, Huntsville Alabama.
Provide Systems Engineeringsupport to Naval Air Warfare Center Weapons Division (NAWCWD) Surface Missile Technical Representative (Tech Rep) Office, Tucsonsupporting the IWS 3, IWS-11, IWS-12, and AEGIS BMD Program Offices. This position will be located at Raytheon Missile Defense campus, TucsonArizona. Duties include providing systems engineering and management support to the Tech Rep, which entails supporting all programmatic and technical efforts to integrate SM-2/3/6, RAM, ESSM, and other new missile programs as required. Duties also include providing technicalsupport in the area of Surface Weapons Test Equipment and Production Test Equipment. This position requires frequent communication and collaboration with other government and industry partners. The candidate will be responsible for mitigating daily challenges while working with functional leadership, program leadership, and internal/external customers. The candidate will participate in determining objectives of assignments, plans, schedules and will arrange their own activities in accomplishing objectives. As part of this activity, the candidate will perform Systems Engineering duties and utilize systems thinking approach in developing solutions to a variety of problems
Primary Functions:
Supports and makes assessments of systems modeling, simulation, and analysis.
Prepare and distribute planning, presentation, and follow-up documentation for systems engineering and test.
Monitor and verify progress of demonstrations and certifications; provide recommendation for hardware diagnoses, failure investigations; attend Failure Review Boards (FRBs) and Configuration Control Boards (CCBs)and conduct engineering review of changes as required.
Participates in the upgrading of operating systems and design of system enhancements. Supports algorithm, firmware, and software design peer reviews and functional test efforts.
Coordinate the execution of system engineering reviews in accordance with DOD Instruction 5000.02 and the NAVSEA Technical Review Manual. Leader in the Technical Review Team (TRT) process
Provides input for documentation on new or existing systems and review engineering development documentation.
Supports the development and execution of tests to ensure the system's hardware and software meet documented requirements.
Work with designers and integration engineers to identify, analyze, and resolve operating/hardware system problems.
Provides system/equipment/specialized training and technical guidance as required.
Review system specifications, input/output processes, and working parameters for hardware/software compatibility.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required.
Generates technical reports and white papers.
Review and analyze released engineering change data and coordinates changes with engineering, quality, support, manufacturing, and engineering data control activities.
Ensures that customer and internal configuration management requirements are implemented.
Maintain government records of configuration management activities.
Witness and provide technical assessment for integration activities, qualification test, and test readiness reviews for surface weapon test equipment.
If this aligns with your experience and sounds like it is the career path you wish to progress, these are the requirements to be considered for this position:
Education/Experience/Skills:
U.S. Citizenship
Bachelor's Degree in Engineering Systems; seven years of professional experience in systems Engineering.
Experience with modern missile design preferred
Knowledge of systems engineering principles, methods, and techniques.
Knowledge of the associated hardware, software, and equipment
Professional certification in one or more specific technologies may be required, depending on job assignment.
Good understanding of technology and computing tools (Product Data Management or PDM tools, SAP or similar)
The ability to multi-task in a fast-paced work environment
Required knowledge of word processing, spreadsheet, and/or other pertinent software applications.
Must obtain and maintain at a minimum a U.S. DoD SECRET Clearance or the preferred, U.S. DoD TOP SECRET throughout employment.
“All candidates will be required to pass background screening to include SSN, Driver Record, and Criminal Background Investigation.”
Must possess a valid California driver's license. U.S. Citizenship and must be able to obtain and maintain U.S. DoD SECRET Security Clearance required for hire, and to be maintained throughout employment. All candidates will be required to pass background screening to include SSN, Driver Record, and Criminal Background Investigation.
CONTINGENT OFFER
This position is contingent upon contract award and is anticipated to start in March of 2023.
What You Can Expect from Us
Positive Office environment
Professional and knowledgeable team and leadership
Business Office hours
What's In It for Me?
Competitive salary
Great benefits, including:
Company-subsidized PPO Medical, Dental, and Vision coverage
401(k) Retirement Plan with company match
Paid Time Off
11 Paid Holidays per year
Education Assistance
Company-subsidized Corporate Fitness Program
Medical and Dependent Care Flexible Spending Accounts
Company-paid Life and Accidental Death and Dismemberment Insurance with an option to increase coverage.
Company-paid Short- and Long-term Disability Insurance
Company-paid Employee Assistance Program
Flexible hours
Opportunities for on-the-job training
What Your Experience Working for Us Will Be Like
Ask any of our employees and they will tell you SSI is a great place to work with an upbeat and positive culture. We take pride in our work to continuously improve on our performance in a manner that enhances the mission of the agencies we serve while expanding opportunities for our employees and our company.
What You'll Enjoy About Where We're Located
We are located one hour north of Los Angeles in the heart of Ventura County, a relaxing and diverse community conveniently located near The Collection shopping center, beaches, hiking, and restaurants.
About Synectic Solutions, Inc. (SSI)
Synectic Solutions, Inc. (SSI), is an award-winning, 20-year government contracting agency focused on the areas of logistics, engineering, management, and information technology. SSI is a growing organization committed to exceeding customer expectations, to continually improving all products, services, and processes, and to perform all work with the commitment to upholding the highest standards and ethics.
Ready to apply?
If this job sounds like a fit for you, then click on the ‘apply' button below. Good luck!
$76k-103k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy 4.0
Technical support engineer job in Tucson, AZ
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
How much does a technical support engineer earn in Tucson, AZ?
The average technical support engineer in Tucson, AZ earns between $48,000 and $105,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Tucson, AZ
$71,000
What are the biggest employers of Technical Support Engineers in Tucson, AZ?
The biggest employers of Technical Support Engineers in Tucson, AZ are: