Information Technology Professional (IT Support)
Technical Support Engineer Job In Tulsa, OK
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
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What to Expect
Information Systems Technician
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Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education .
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors .
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Engineering System Support Analyst II
Technical Support Engineer Job In Tulsa, OK
At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Overview
As an Engineering System Support Analyst II, you will provide technical application support for the whole engineering function globally. They work with customers to review and resolve issues and perform troubleshooting and related analysis; escalate issues as appropriate or serve as the escalation point for highly complex issues.
Key Responsibilities
Primary duties may include, but are not limited to:
Support of applications within assigned platform modules and resolve technical software issues and provide enhancement plans.
Work with end user to gather requirements on new features and modules.
Perform integration work around assigned applications.
Develop new platform implementations and customizations, as needed, based on customer needs.
Collaborate with stakeholders, business analysts, process leaders, and architects in interpreting requirements and configuring and scripting into specific applications.
Document design, development work and testing results.
Perform IT testing and assist on user acceptance testing.
Experience
Mechanical Engineering or Drafting experience.
Experience working in medium sized company (500-2000 employees) having operations in multiple countries, or as consultant serving customer within similar business size.
Experience with CAD, CAM, CAE, PDM, PLM.
Experience authoring CAD-CAE documentation.
Knowledge, Skills, and Abilities
Working knowledge of responsive design/coding.
Working knowledge of application(s).
Working knowledge of business acumen to understand impact of work.
Excellent customer orientation skills.
Excellent problem-solving skills including the ability to question status quo.
Excellent communication skills including the ability to articulate task management, priorities and issues.
Ability to identify critical path items in complex projects.
Ability to use sound judgement in making technical decisions including the ability to work independently with little direct oversight.
Ability to identify, troubleshoot, and resolve complex issues in the given area of responsibility using internal and external information sources.
Ability to develop and document operational protocols for managing CAD-CAE tools.
Engineering System Support Analyst II
Technical Support Engineer Job In Tulsa, OK
At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Overview
As an Engineering System Support Analyst II, you will provide technical application support for the whole engineering function globally. They work with customers to review and resolve issues and perform troubleshooting and related analysis; escalate issues as appropriate or serve as the escalation point for highly complex issues.
Key Responsibilities
Primary duties may include, but are not limited to:
Support of applications within assigned platform modules and resolve technical software issues and provide enhancement plans.
Work with end user to gather requirements on new features and modules.
Perform integration work around assigned applications.
Develop new platform implementations and customizations, as needed, based on customer needs.
Collaborate with stakeholders, business analysts, process leaders, and architects in interpreting requirements and configuring and scripting into specific applications.
Document design, development work and testing results.
Perform IT testing and assist on user acceptance testing.
Experience
Mechanical Engineering or Drafting experience.
Experience working in medium sized company (500-2000 employees) having operations in multiple countries, or as consultant serving customer within similar business size.
Experience with CAD, CAM, CAE, PDM, PLM.
Experience authoring CAD-CAE documentation.
Knowledge, Skills, and Abilities
Working knowledge of responsive design/coding.
Working knowledge of application(s).
Working knowledge of business acumen to understand impact of work.
Excellent customer orientation skills.
Excellent problem-solving skills including the ability to question status quo.
Excellent communication skills including the ability to articulate task management, priorities and issues.
Ability to identify critical path items in complex projects.
Ability to use sound judgement in making technical decisions including the ability to work independently with little direct oversight.
Ability to identify, troubleshoot, and resolve complex issues in the given area of responsibility using internal and external information sources.
Ability to develop and document operational protocols for managing CAD-CAE tools.
Help Desk Technician
Technical Support Engineer Job In Tulsa, OK
Norlem Technology Consulting has evolved into a world class service provider in Cyber Security. We provide consulting services to our customers to sell, design, implement and support their cyber security needs utilizing Palo Alto Networks solutions. We also provide IT support for our legacy managed service customers. Norlem employees enjoy an exciting, fast paced, and challenging work environment with amazing opportunities for growth into Cyber Security roles. We are currently looking for a qualified individual to fill the role of Help Desk Tier 1/On-Site Technician. We offer excellent benefits including medical and dental benefits, vacation, and retirement.
Duties and Responsibilities:
Receives telephone calls from users having problems using computer software and hardware (including peripherals) or inquiring how to use specific software, hardware, or operating systems.
Provides hardware, software, and OS troubleshooting, repair and installation for customers.
On-site work at Clients sites to troubleshoot existing equipment as well as delivery of new equipment.
Uses ticketing system to document hardware configurations, support issues, and resolutions for team-members' reference.
Keeps all parties updated on issue status. Participates in aspects of the job that enhance efficiency of Help Desk and customer satisfaction.
Understanding of operating systems and software, with excellent troubleshooting skills gained through experience and/or training.
Must be outgoing and able to interact with other team members, customers, and management, over the phone or at customer sites.
Maintains a professional appearance, behavior, and conduct.
Maintain a Valid Driver's License and Current Insurance
Have Reliable Transportation.
1 years of experience
Required Knowledge, Skills, and Abilities:
Strong organizational, time management and problem solving skills required.
Knowledge of Windows Operating Systems, Server Operating Systems, File and Print Sharing, and Active Directory for new user account creations, password resets.
Knowledge of Microsoft Office products including Outlook, Excel, and Word
Strong “independent” research skills.
Knowledge of Microsoft Office 365, Active Directory, Group Policy, DNS, and DHCP.
Knowledge of Android, iOS, and Windows Phone.
Technical Certifications (Cisco, Microsoft, Ruckus, Palo Alto, Aruba, VMware) are preferred but not required.
Various Network protocol understanding
Basic understanding of Network architecture and ability to run/patch network Cabling
IT Helpdesk Support
Technical Support Engineer Job In Tulsa, OK
IERUS specializes in electromagnetic spectrum technologies and design for RF, IR, and optical applications. IERUS also supports customers with a diverse set of competencies including software development, air and missile defense, and systems engineering.
IERUS Technologies, Inc. is seeking a motivated and enthusiastic IT Helpdesk Support personnel to join our IT team. This opportunity is ideal for individuals pursuing a career in Information Technology and looking to gain practical experience in a professional setting. As an IT Helpdesk Support, you will provide essential support to our employees, ensuring their technical issues are addressed promptly and effectively. This opportunity is contingent upon award of work.
Responsibilities:
Assist in troubleshooting hardware, software, and network-related problems for end-users.
Respond to IT support tickets via Jira Service Management (JSM), email, phone, or in-person, and provide timely resolutions.
Set up and configure computer systems, peripherals, and software for new employees.
Install, upgrade, and maintain software applications as needed.
Submit Purchase Requests in support of the IT team.
Collaborate with the IT team to maintain accurate inventory of hardware and software assets.
Provide basic user training on software and hardware usage.
Monitor and maintain computer systems, perform routine maintenance, and address performance issues.
Assist in managing user accounts, permissions, and access levels in various systems.
Participate in IT projects, including system upgrades and rollouts.
Document IT procedures, troubleshooting steps, and knowledge base articles.
Requirements:
Must be a US Citizen.
An Active Secret Clearance, or must be able to obtain a Secret Clearance.
BS degree in (Computer Science, Information Technology, or related field), or 5 plus years of professional experience in lieu of degree.
Basic understanding of computer hardware, software, and networking concepts.
Strong problem-solving and analytical skills.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
Eagerness to learn and a proactive attitude.
Familiarity with Windows and Linux operating systems.
Knowledge of Microsoft 365 and common software applications.
Experience with troubleshooting common desktop and laptop issues is a plus.
Must have reliable transportation.
Must be able to lift and carry 50lbs.
Location:
Huntsville, AL
IERUS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
IERUS Technologies participates in E-Verify.
INFRASTRUCTURE SUPPORT SPECIALIST
Technical Support Engineer Job 36 miles from Tulsa
req19113 INFRASTRUCTURE SUPPORT SPECIALIST Staff Full-Time DS9981 OSU INSTITUTE OF TECHNOLOGY Technology Services Okmulgee, Oklahoma United States 18.00 - 19.71, Commensurate with education and experience Mon-Fri 7:30-4:30 (may vary) GENERAL SUMMARY: Participate in the specification, quotation, maintenance, repair, installation, deployment, monitoring, documentation, testing, and security of campus CPIP network, telephone, video, wired network, wireless network, virtual servers, physical servers, firewalls, intrusion protection systems, associated software, and confidentiality, integrity, availability of data services hereinafter collectively referred to as infrastructure. Should strive to provide 99% infrastructure uptime.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Plan, quote, install, configure, secure, support, deploy and document the university's infrastructure.
* Respond to telephone calls, emails, texts, service tickets and personnel requests for infrastructure-related technical support accurately and on a timely basis.
* Diagnose problems correctly and quickly using a high degree of patience, troubleshooting, customer service, and researching skills.
* Identify, investigate, and resolve technical infrastructure problems.
* Supervise support specialists and student workers in supporting tier one infrastructure issues.
* Assess, monitor, and report infrastructure performance.
* Recommend necessary infrastructure repairs and upgrades to Infrastructure Administrator.
* Serve as a point of escalation for infrastructure problems and issues to ensure a prompt resolution.
* Establish and maintain a good working relationship with all academic and administrative units.
* Assist vendors providing infrastructure services.
* Generate, follow to completion, document, and close infrastructure-related service tickets.
* Maintain and configure the software side of our infrastructure equipment.
* Provide backup, recovery, disaster recovery, and off-site colocation.
* Create and deploy workstation images.
* Provide general information technology support.
* Other relative duties as assigned.
Please upload cover letter, resume, and list of references for full consideration.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications:
* Bachelor degree in a computer related discipline from an accredited college or university highly preferred.
* Evidences a history of demonstrating ethical and professional behavior.
* Proven experience and expertise in hardware, operating systems and infrastructures.
* Must possess excellent critical thinking, troubleshooting, and decision-making skills.
* Must have an understanding of binary and hexadecimal operations and possess algebra skills.
* A positive "can-do" attitude along with a professional appearance and demeanor should be modeled at all times.
* Must have a willingness to continually self-initiate learning to remain current in expertise.
* Must be service oriented with ability to work and respond effectively to diverse audiences of internal and external clients, exhibiting high production standards.
* Must be team-oriented.
* Ability to define problems, collect data, establish facts, recommend and implement solutions in a timely fashion.
* Strong organizational skills as well as a demonstrated ability to multi-task and work in a deadline-driven environment.
* Ability to prioritize and delegate work.
* Must be flexible, innovative and self-motivated.
* Advanced verbal and written communication skills.
* Must possess excellent interpersonal skills, with the ability to effectively recognize and resolve conflict.
* Valid Oklahoma driver's license.
* Professional industry certifications are highly desirable.
* Ability to work some early morning, evenings, and weekends. Provide on-call availability.
* Must be able to lift and carry equipment and supplies weighing up to 50 pounds.
* Must be able to bend, stoop, reach and have manual dexterity to efficiently operate a computer keyboard and efficiently repair computer equipment, and vision sufficient to read written communications and computer display screens.
* Travel may be required.
* Primarily a normal office physical environment. Some work in computer rooms where dust and dirt may have accumulated. Travel across campus with equipment is necessary.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
IT Help Desk Tier 1
Technical Support Engineer Job In Tulsa, OK
Description & Requirements The help desk provides vetting and approval and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Project Specific Essential Duties and Responsibilities:
•Diagnose, resolve, and follow up on issues relating to various user concerns
•Provide remote support and resolve issues for users whom may be at remote offices or home office users
•Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
•Assist in troubleshooting advanced technical issues within the network and telecommunications environments
•Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
•Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
•Identify areas deserving attention in the technical support environment, and consult with management
•Ensure tickets are accurately documented and resolved in a timely manner
•Work within the team framework created by management and work with team members on assigned projects
*Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicates routine information in a clear and accurate way with internal & external contacts.
Project Specific Background & Experience Required:
- May have additional training or education in area of specialization
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
- Experience with and/or ability to use call center telephony equipment
- Experience in customer support or call center support
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
- Government experience preferred
- Strong verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting
- Adaptable, flexible and able to deal with ambiguity and change
- Excellent oral and written communication and customer service skills
- Excellent attention to detail and good analytical skills
#techjobs
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
17.75
Maximum Salary
$
21.00
Tier II or III IT Support Technician
Technical Support Engineer Job 13 miles from Tulsa
Help grow a safer, cleaner, healthier future for everyone, every day.
We are seeking a skilled and experienced Tier II / Tier III Support Technician to manage and provide support across our IT environment. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. The technician will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
Key Responsibilities:
Provide Tier II / Tier III technical support across multiple departments.
Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
Assist in imaging and deployment of desktops, laptops, and other devices.
Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
Create and maintain documentation for IT procedures and systems.
Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
Train junior staff on IT processes and tools as needed.
Manage incidents, service requests, and changes using the company's helpdesk system.
Required Skills and Qualifications:
Proven experience in a Tier II or Tier III support role.
Strong knowledge of Active Directory, including domain trusts and group policies.
Proficiency with network troubleshooting and administration, including wireless technologies.
Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
Proficiency in managing and supporting Microsoft technologies, including SharePoint.
Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
Familiarity with VMware virtualization.
Excellent communication and problem-solving skills.
Preferred Skills:
Proficiency with imaging solutions.
Proficiency with Active Directory, including managing domain trusts.
Strong troubleshooting and diagnostic abilities to handle issues from Tier II to Tier III support.
Experience with wireless networking technologies.
Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
Ability to work both independently and as part of a team.
Strong organizational and time management skills to meet deadlines and complete tasks efficiently.
Excellent verbal and written communication skills.
Flexibility to adapt to changing technologies and priorities.
Project leadership experience.
Proficiency in using tools like SharePoint and virtualization platforms (VMware).
Ability to handle Tier I support and escalate or resolve more complex issues from Tier II to Tier III.
Education and Certifications:
A bachelor's degree is not required but would be a plus.
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), Microsoft 365 Certified, or VMware certification are preferred.
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Information Professional
Technical Support Engineer Job In Tulsa, OK
About In the Navy, information technology (IT) plays an important role in everything from electronic mail systems, to shipboard control systems, to Special Intelligence (SI) systems. Navy Information System Technicians (IT specialists) are Enlisted Sailors who engage in a broad range of responsibilities, including network administration, database management and computer hardware and software implementation.
Their responsibilities include: Operating and maintaining Navy global satellite telecommunications systems Serving as admin on mainframe computers and local and wide area networks Implementing micro-computer systems throughout the Fleet Serving as an important part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries and developing unmatched knowledge of the battlespace during wartime Qualifications and Requirements A high school diploma or equivalent is required to become an Enlisted Sailor in the IT field in the Navy.
Those seeking an Information Systems Technician position must be U.
S.
citizens who can meet eligibility requirements for a Top Secret/Sensitive Compartmented Information security clearance.
You should have a good working aptitude of math, an understanding of modern computing devices and the capability to do highly detail-oriented work.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Learn more about life in the Navy at
Operations Support Engineer I
Technical Support Engineer Job In Tulsa, OK
Operations Support Engineer I Reports to Senior Engineer Overall Responsibility Create an atmosphere to educate, train, innovate, develop, retain and motivate through supervision, leadership, and mentorship. Lead by example following company policies and procedures along with projecting integrity at all times. Maximize sales and profits by providing unmatched service to our clients.
Key areas of responsibility
* Support our HS&E program
* Provide technical support to office and field personnel
* Champion new products and technologies through field testing and development
* Champion new technical software and data collection
* Liaison with Engineering on field design and modifications
* Support Sales and Field Supervisors through application engineering
* Support manufacturing operations
* Review FSOs- Take the lead on NCRs
* Investigate and provide written reports on near miss and job problems
* Establish and maintain ongoing relationships with local clients and monitor customer satisfaction to support account retention
* Interface with clients/field service personnel directly if problem jobs occur
* Perform quality checks to ensure that procedures are followed and documented by NCS Field Supervisors
* Run/start jobs if no other field personnel are available
* Ensure compliance with local regulations and client requirements
* Successfully complete the NCS Field Training Program
* Create and Maintain equipment/field SOPs, COCs, and testing documentation.
* Coordinate international equipment fulfillment
* Assist with R&D Equipment Design and field testing
* Proficient with using CAD/PLM software such as Solidworks PDM preferred, not required
* Experience with industrial process automation preferred, not required
Qualifications
* Minimum BS Degree in engineering from an accredited college
* 2 years related oilfield experience including coiled tubing, fracturing and down hole tool operations preferred, but not required
* Proficient with Microsoft Word and Excel
* Experience with fluid pumping systems such as hydraulics/pneumatic actuators, high pressure pumps
* Experience with industrial electronics such as PLCs, micro-controllers, induction/permanent magnet motors, relays, analog/digital sensors
* Experience with industrial automation preferred, not required
* Ability to communicate effectively with Field Service Personnel, Client Representatives, and NCS management
* Programming skills: IEC 61131-3 languages or other programming languages preferred, not required
* Technical working knowledge of NCS HSE program, products and procedures
Additional Information
* FLSA Status: Exempt
* On-call 24/7 for technical reference but will require field location work as well both US Domestic and International
* Holiday and weekend work will be required at times
Core Competencies
* Teamwork/Collaboration - Able to work cooperatively with other individuals
* Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
* Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
* Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
* Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach
* Continuous Improvement - Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
* Accountability - Obligation or willingness to be answerable for an outcome
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Helpdesk Technician I - 7428
Technical Support Engineer Job 40 miles from Tulsa
The Help Desk Agent will provide professional and courteous customer service to Phillips 66 Marketers and Dealers regarding their Network connectivity and credit card acceptance, Fuel Allocations Supply Management, and Extranet Support. The Help Desk Agent Level 1 position requires 24/7 availability, and the ability to provide customers with timely, accurate and efficient technical support.
Responsibilities May Include
Must be willing to work any shift.
Responding to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing.
Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues.
Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.
Supporting Marketer/Dealer requests regarding Phillips 66 extranet sites (Bizlink / Lubestream).
Position Requirements Basic/Required:
Legally authorized to work in the job posting country
High School Diploma or GED equivalent
Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays
Preferred:
Marketing business insight
Familiarity with EPOS equipment
Demonstrated ability to effectively work within a team environment
1 or more years of Information Systems Help Desk / Support experience
Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
Access to and knowledge of downstream systems which interface with the Credit Card System
Intermediate knowledge of all Microsoft Office software applications
Operations Support Engineer I
Technical Support Engineer Job In Tulsa, OK
Operations Support Engineer I
Reports to
Senior Engineer
Overall Responsibility
Create an atmosphere to educate, train, innovate, develop, retain and motivate through supervision, leadership, and mentorship. Lead by example following company policies and procedures along with projecting integrity at all times. Maximize sales and profits by providing unmatched service to our clients.
Key areas of responsibility
Support our HS&E program
Provide technical support to office and field personnel
Champion new products and technologies through field testing and development
Champion new technical software and data collection
Liaison with Engineering on field design and modifications
Support Sales and Field Supervisors through application engineering
Support manufacturing operations
Review FSOs- Take the lead on NCRs
Investigate and provide written reports on near miss and job problems
Establish and maintain ongoing relationships with local clients and monitor customer satisfaction to support account retention
Interface with clients/field service personnel directly if problem jobs occur
Perform quality checks to ensure that procedures are followed and documented by NCS Field Supervisors
Run/start jobs if no other field personnel are available
Ensure compliance with local regulations and client requirements
Successfully complete the NCS Field Training Program
Create and Maintain equipment/field SOPs, COCs, and testing documentation.
Coordinate international equipment fulfillment
Assist with R&D Equipment Design and field testing
Proficient with using CAD/PLM software such as Solidworks PDM preferred, not required
Experience with industrial process automation preferred, not required
Qualifications
Minimum BS Degree in engineering from an accredited college
2 years related oilfield experience including coiled tubing, fracturing and down hole tool operations preferred, but not required
Proficient with Microsoft Word and Excel
Experience with fluid pumping systems such as hydraulics/pneumatic actuators, high pressure pumps
Experience with industrial electronics such as PLCs, micro-controllers, induction/permanent magnet motors, relays, analog/digital sensors
Experience with industrial automation preferred, not required
Ability to communicate effectively with Field Service Personnel, Client Representatives, and NCS management
Programming skills: IEC 61131-3 languages or other programming languages preferred, not required
Technical working knowledge of NCS HSE program, products and procedures
Additional Information
FLSA Status: Exempt
On-call 24/7 for technical reference but will require field location work as well both US Domestic and International
Holiday and weekend work will be required at times
Core Competencies
Teamwork/Collaboration - Able to work cooperatively with other individuals
Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach
Continuous Improvement - Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
Accountability - Obligation or willingness to be answerable for an outcome
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Systems Engineer
Technical Support Engineer Job In Tulsa, OK
Are you someone who works to keep up with what's new and best in technology? Is troubleshooting technical issues something you get excited about? Do you enjoy smoothing out the bumps in clients' IT processes? Are you looking for a workplace that values ingenuity and expertise just as much as a fun work environment?
Allow us to introduce ourselves: we're InterWorks, a tech consultancy that puts people first, and we're looking for someone who prioritizes breathing life into technology. We need someone who can wield some serious IT brain power. We want a lifelong learner who communicates like a human, not a robot. We need you to love helping others navigate challenges, and we may even need you to help settle important debates (like whether
Star Trek
or
Star Wars
reigns supreme).
Please be advised that this role is required to be located in the InterWorks Tulsa office in Tulsa, Oklahoma. Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.
Salary range commensurate with experience and qualifications: $60,000-$100,000
What You'll Do
Consult with clients to determine IT needs and solution design
Provide sales support by scoping and defining solutions
Provide planning and scheduling for refresh/renewal cycles
Manage client relationships with empathy and efficiency
Manage and execute projects and solving day to day IT tasks
Continue to learn new technologies and complete training tracks
Work within a team environment and support/contribute to team tasks
What You'll Need
Must-Haves
Knowledge of Dell EMC server hardware
Understanding of Microsoft Windows Server and Office 365 technologies
Working knowledge of switching/routing
Advanced knowledge of desktop operating systems
Working knowledge of Antivirus or Endpoint Protection software
What We'd Like You to Have
CCNA, VMware / Microsoft certifications
Server virtualization experience with VMware, Hyper-V
Enterprise storage experience (iSCSI preferred)
Desktop virtualization (VDI) experience with VMware Horizon, Workspace ONE
Wi-Fi technology experience
VoIP phone solution experience
BCDR solution experience
Microsoft licensing knowledge and experience
Cloud infrastructure (AWS / Azure)
Why InterWorks
InterWorks is a people-focused tech consultancy that empowers clients with customized, collaborative solutions, and we love pursuing innovation alongside people who inspire us. Our approach to work and community is unique and unconventional-just like us-and that's the way we want it. The only thing missing is you. At InterWorks, we value unique contributions, our people are the glue that holds our business together. We're always looking for the right people, and we could be your perfect fit.
PC/Network Support Specialists
Technical Support Engineer Job In Tulsa, OK
Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Jackson Technical to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Jackson Technical
Job Description
Job Openings: PC/Network Engineer (MCSE)
Department: Technical Services
Description:
We are accepting applications for PC and Network Engineers capable of PC and Server configuration and troubleshooting; including Operating Systems (OS) maintenance, Hardware repair and troubleshooting and Software installation/configuration. Our technology consultants work to improve the structure and efficiency of business IT systems. This position will require working in partnership with customers by advising them how to use information technology to meet their business objectives or overcome problems. You will provide on-site, remote, and telephone support for our customers, perform LAN maintenance and networking, server administration, new user setup, backups. Upgrade and update PC and Server software packages. Installation, configuration, troubleshooting of:
- PC Computers
- Servers
- Backup systems and storage devices
- Managed switches, routers, and firewalls
- A variety of Software packages, commercial and third-party
- Exchange Server support, including Office 365
- Migration of Windows OS, Exchange, and SQL Servers to newer versions
- Provide End user support, create technology related customer quotes.
Typical Day to Day Activities
The day to day activities of this position will include but are not limited to:
- Answering support calls from customers
- Troubleshooting servers, workstations, printers, switches, routers, etc
- Advising clients on options for technology decisions
- Educating customers on use of computer software and hardware
- Configuring, installing, and supporting Client/Server networks
- Defining scopes of projects as well as project management
- Clarifying customer' system specifications, understanding their work practices and the nature of their business
- Travelling to customer locations as well as working remotely
- Preparing and providing requested information and documents to customers
- Providing detailed descriptions of work performed
- Updating service request details and status
This is a full-time, hourly position. This position will report to the Technical Services Manager.
Requirements:
- 5+ years experience in Information Technologies industry. Microsoft premium certifications preferred. College Degree not required. MICROSOFT skills at expert level
- CISCO skills a plus
- Hardware vendor certifications a plus
- Experience with Remote Monitoring & Management desirable.
- Excellent communication skills required. You must be able to comfortably and effectively explain and collaborate with customers and co-workers.
- Time management skills required. Must be able to handle multiple top priorities and self-manage your schedule.
- Must be team-oriented. Must maintain a professional demeanor at all times.
- Dependable transportation is required. Must maintain a valid driver's license and insurance coverage. Must be willing and able to provide personal transportation to and from customer locations (mileage will be reimbursed).
Reports to: Supervisor
Salary / Wage: $105K135K/yr (Base plus Incentive Pay)
Available: FILLED
International Operations Support Engineer, Principal
Technical Support Engineer Job In Tulsa, OK
At H&P, our people are our strength. Position: International Operations Support Engineer, Principal; Helmerich & Payne Management, LLC, Tulsa, OK. Duties: Provide engineering and technical solutions to problems or inquiries raised by the international operations ranging from rig operation, rig equipment specifications, use and maintenance, and industry operational standards and practices; Manage and support operational/engineering upgrades or improvements performed to rigs in International Operations; Manage the deployment of additional drilling rigs for new and existing International Operations. Supervise the preparation and commissioning of rigs shipped to International Operations; Organize and manage the transfer of drilling rig assets between international locations and/or the U.S. facilities/locations. Supervise the certification process for rig assets; Manage the Management of Change process for International Operations when changes to existing procedures or equipment are requested from business units outside United States; Evaluate and respond to customer's (external and internal) technical requirements; Evaluate technical requirements/specifications and prepare engineering and technical documentation for international bidding process; Provide technical assessments and support to the International Sales Team to ensure that drilling abilities are clearly communicated to the international oil and gas drilling marketplace; Support company objectives to take leadership in the energy recovery as an outcome provider with a robust International Operations Department.
15% domestic and 5% International travel as needed.
Requirements: Bachelor's degree in Petroleum Engineering or Mechanical Engineering plus 6 years of experience in Drilling Rigs - Engineering and Maintenance; 3 years of experience on International Drilling Rigs Operations/Management; 6 years of experience working with DC (conventional) and AC drilling rigs; 5 years of experience working with Conventional and Unconventional drilling; 5 years of experience working with Oil Industry Operational Standards and Practices (API); 5 years of experience working with Well Control Equipment and Procedures; 1 year of experience working with software, rig tools and technology for drilling optimization; 3 years of experience working with Asset Management System and Preventive Maintenance Programs.
Thank you for your interest in joining our team!
Onsite IT Engineer - Tulsa, OK
Technical Support Engineer Job In Tulsa, OK
Dedicated IT
At Dedicated IT, we're more than a Managed Service Provider-we're healthcare's trusted IT partner. Proudly ranked #33 on CRN's 2022 Fast Growth 150 List, we've established ourselves as a household name in Healthcare IT. With our people-centric culture, competitive benefits, and consistent year-over-year growth, we're known as an employer of choice in the Managed Services world.
We believe in investing in our team. That means prioritizing your professional AND personal success through career development, advancement opportunities, certification support, and work-life balance. Here, you'll find a supportive environment that celebrates growth and innovation.
As we continue to rise as one of the top 5 privately-owned MSPs in the U.S., we're looking for an Onsite IT Engineer to join our Mid-Market Service division. In this role, you'll have a direct impact on our mission and help shape the future of healthcare technology.
Ready to advance your career with a leader in Healthcare IT? Apply today and let's build the future of healthcare, together!
If you would like to know more about Dedicated IT, click the links below:
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Position Summary
Location: Tulsa, OK
Schedule: Full-time onsite at client office in Tulsa, OK
Salary: Up To $65,000/year
Onsite IT Engineer - Empower Healthcare with Advanced Technology Solutions
Are you passionate about technology and ready to make a real impact in the healthcare sector? Join us as an Onsite IT Engineer, where you'll work hands-on with enterprise-class systems, tackling advanced projects that drive our mid-market healthcare clients forward.
In this role, you'll have access to state-of-the-art hardware, powerful automation tools, and resources to help you deliver exceptional technical support. You'll work directly with users onsite, offering fast and effective solutions, and partner with client executives on both short- and long-term IT strategies. Your presence will ensure our clientele feel supported, no matter where they're located.
Our Onsite IT Engineers are the face of our company, driving client success through innovative problem-solving and impactful solutions. If you're excited about taking on infrastructure projects and developing your expertise, we'd love to hear from you!
We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.
Functions of the Onsite IT Engineer:
Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times.
Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience.
Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.
Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning.
Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.
Act as the Subject Matter Expert (SME) for assigned clients, providing guidance and mentorship to team members as needed.
Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager.
Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption.
Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary.
Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.
Advanced Technical Responsibilities:
Enterprise Desktop Management: Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience.
Office 365 Administration: Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, OneDrive, and other collaboration tools, driving productivity across the organization.
Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues that require deeper technical insight.
Network & Security: Conduct advanced troubleshooting for network issues (DNS, DHCP, VPN), support firewall configuration, and ensure secure and reliable connectivity across multiple locations.
Windows & Virtual Server Management: Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations.
Healthcare Application Support & Vendor Management: Act as a key liaison for EMR/EHR vendor management, ensuring quick issue resolution and minimizing downtime for critical healthcare applications.
User Training & Technology Mentorship: Deliver training sessions for end users, focusing on advanced IT tasks and best practices, while mentoring them to increase tech confidence and productivity.
Team Leadership & Knowledge Sharing: Collaborate with teammates and mentor junior technicians, sharing expertise and fostering a culture of continuous learning and technical growth.
Executive IT Support: Provide direct, high-level support to executive and senior leadership, ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency.
Education & Experience Qualifications
Minimum Education: High School Diploma or GED required.
Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.
Experience: 5+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is also required.
Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.
Perks & Benefits
Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
401K with Company Match: Start planning for your future with our competitive retirement savings plan.
Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.
Thanks for your interest in Dedicated IT!
Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.
Information Technology (IT)-General Consideration
Technical Support Engineer Job In Tulsa, OK
ABOUT US Oral Roberts University is a Christian university located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered university, we develop whole leaders for the whole world through a unique Whole Person education. Students come to ORU not to stay in their faith but to GROW in faith and to become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.
POSITION OVERVIEW
Location: Tulsa, OK
Our Innovation and Technology team is continually expanding to support our students, faculty and staff. Looking to join and innovative team that is changing the world? Apply today!
Special Note: This job posting serves as a pipeline/repository for potential IT employees for the university. This does not represent an actual job opening.
RESPONSIBILITIES
* Develop and maintain software applications to support university operations.
Provide technical support and troubleshooting for help desk inquiries.
Manage and optimize networking systems to ensure seamless connectivity.
Analyze data and implement data science methodologies to drive informed decisions.
Explore and integrate artificial intelligence technologies to enhance university systems.
Perform core IT tasks and contribute to various projects within the department.
REQUIREMENTS
Knowledge & Experience:
Bachelors degree in Computer Application, Computer Science or a related IT field.
Skills & Abilities:
* Proficiency in programming languages and software development.
* Experience in help desk support and customer service.
* Strong understanding of networking principles and systems. Any experience with Extreme Networks is preferred.
* Knowledge of data science, machine learning, and AI tools. Proficiency with PowerBI and Python is preferred.
* Any experience the following is a plus:
* Ellucian Banner system
* Salesforce,
* JAVA, Pearl, R, Python
* Oracle Database and Server Administration
* Oracle Database and Server Administration
* SSL Certificate Maintenance
* Internal Application Development/Maintenance Programming
* Linux system administration
* DNS Administration
* Must have ability to work in a team.
* Adaptable to new technologies and able to guide others in their adoption.
* Soft Skills - Must also possess excellent organizational, oral, and written communication, and customer service skills.
* Multi-task with little to no supervision
* Knowledge of systems engineering software tools.
* Must maintain a high level of confidentiality of information.
* Must have the ability to effectively deal with persons from a variety of cultural backgrounds.
* Maintains compliance with the Family Educational Rights and Privacy Act (FERPA).
Equal Employment Opportunity:
Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.
Systems Engineer (Process Engineer)- Tulsa, OK
Technical Support Engineer Job In Tulsa, OK
Systems Engineer (Process Engineer)- Full Time
What you will be doing:
Provide information throughout the various proposal, engineering, and fabrication phases to the estimating and project teams regarding all aspects of Systems Engineering
Develop proposal and project-specific specifications for the preparation of P&IDs and the supervision of the installation of the project P&ID database, such as numbering, tagging, graphical symbols, etc
Support the sales team (when requested) in discussion of technical details with the Business Development team and/or client
Develop and update P&IDs for the entire facility for proposals throughout project execution, including: Line sizes for all lines shown on the P&IDs Hydraulic calculations for all lines, including pump NPSH and thermosiphon reboilers Line lists, including testing of piping Logic diagrams and cause & effect charts for the facility Alarm & Setpoint
List Process data sheets for utility equipment Process requirements for all instruments
Prepare Operating Manual, Operator Training Presentation, and Pre-Commissioning and Commissioning Plans
Review and comment on packaged equipment P&ID's including the vendor logic diagrams and cause & effect charts
Review equipment drawings regarding process-relevant aspects
Participate in the model reviews of the plant
Provide technical direction and expertise to Project Engineering/manufacturing for work in process
Provide design and sizing of control and safety relief valves
Periodically participate in HAZOP meetings
Assist in start-up, commissioning, and performance testing, as required
Perform field trouble shooting, as required
Periodic customer contact is required
Less than 25% travel is required
Experience you will need:
A Bachelor's Degree in Chemical, Petroleum, or Mechanical Engineering or equivalent engineering discipline is required, with a master's degree preferred but not required
A minimum of 5 years of energy industry experience; 3 years of which are in process plants, is preferred but not required
Excellent technical proficiency with process simulators such as ProMax, HYSYS, Symmetry, etc., and advanced level skills with Microsoft Office software including Excel is required
The ability to work with minimal supervision and prioritize workload to meet due dates is required
Effective analytical and problem-solving skills and a detail-orientated approach, while remaining creative and innovative, are required
Proficiency in effectively communicating process concepts to both internal and external customers is required
A Registered Professional Engineer license is preferred but not required
Project engineering or operations experience is preferred but not required
Field experience and previous experience working in an ISO 9000 environment is preferred but not required
Top reasons to work for our client:
Company-wide Bonus Program
401k Plan w/ 4% match
Medical, dental, and vision insurance
FSA (Flexible Spending Account)
Employer Paid Group Term Life and LTD
Voluntary Life Insurance
Voluntary STD
Company PTO Program & 8 Paid Holidays
IT Support Technician
Technical Support Engineer Job 46 miles from Tulsa
Job Details Stroud - Stroud, OK Full Time 2 Year Degree Yes Day Information TechnologyDescription
JOB PURPOSE:
The purpose of this position is to perform work at the full performance level to configure, install and maintain end user computing hardware, operating systems, and standard application software. This position requires an individual knowledgeable in information security; networking technology standards; and peripheral devices such as printers, scanners and mobile devices.
ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:
Configure, install, troubleshoot, and maintain end user computing hardware/software in a networked environment.
Configure, install, troubleshoot, and maintain peripheral devices such as printers, scanners, mobile devices including cell phones and tablets.
Identify network, hardware, and software problems utilizing diagnostic and troubleshooting skills.
Install, configure, and update operating systems and workstation applications.
Assist in developing, applying, and maintaining changes to achieve optimum performance to meet customer expectations for reliability and stability.
Provide end user support. Resolve issues pertaining to workstation operation.
Ensure all scheduled support activities and project deadlines are met while maintaining a high level of user satisfaction and confidence.
Communicate frequently both verbally and in writing with end users and other customers.
May serve as the escalation point for technical and customer related issues.
Assist in maintaining hardware and software inventories.
May ensure adequate coverage is maintained by coordinating scheduled and unscheduled leave and maintaining a backup coverage plan.
May coordinate meetings with team members to address issues and provide technical assistance.
May ensure all technical issues entered into the ticket system have full and proper documentation and are closed to a successful resolution.
Creating technical reports to assist with the compilation of operations and maintenance knowledge base and materials.
Additional responsibilities as assigned within scope of practice.
BEHAVIORAL STANDARDS
The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.
Exhibit positive customer service behavior in every day work interactions.
Demonstrate a courteous and respectful attitude to internal workforce and external customers.
Communicate accurately and appropriately.
Handle difficult situations in a discreet and professional manner.
Hold self-accountable for professional practice.
Participate in performance improvement activities utilizing principles to support and improve departmental goals.
Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals.
Keep current with literature regarding changing practices, interventions and best practices.
Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.
Act as a preceptor as requested.
Demonstrate excellent work attendance and actively participate in a variety of meetings and training sessions as required.
Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.
EDUCATION/QUALIFICATIONS:
Associates degree or two to five years related experience or training.
Outstanding customer service, interpersonal and written/verbal communication skills.
A solid understanding of desktop software, hardware, and peripheral troubleshooting.
Demonstrated end user computing hardware installation and configuration skills.
A solid understanding of Windows operating systems as well as Microsoft Active Directory.
A solid understanding of TCP\IP networking.
Experience with basic printer/copier setup and troubleshooting.
Ability to talk users over the phone through simple maintenance tasks and/or resolve the users issues/questions.
Attention to detail skills.
Experience with the following preferred: Microsoft Office 365, Video conferencing technologies and other productivity software.
CERTIFICATION/LICENSURE:
Valid driver's license
Valid A+ or Network+ certification preferred
PHYSICAL REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered.
This job requires visual abilities, auditory abilities, must be intact to perform duties.
International Operations Support Engineer, Principal
Technical Support Engineer Job In Tulsa, OK
At H&P, our people are our strength.
Position: International Operations Support Engineer, Principal; Helmerich & Payne Management, LLC, Tulsa, OK.
Duties: Provide engineering and technical solutions to problems or inquiries raised by the international operations ranging from rig operation, rig equipment specifications, use and maintenance, and industry operational standards and practices; Manage and support operational/engineering upgrades or improvements performed to rigs in International Operations; Manage the deployment of additional drilling rigs for new and existing International Operations. Supervise the preparation and commissioning of rigs shipped to International Operations; Organize and manage the transfer of drilling rig assets between international locations and/or the U.S. facilities/locations. Supervise the certification process for rig assets; Manage the Management of Change process for International Operations when changes to existing procedures or equipment are requested from business units outside United States; Evaluate and respond to customer's (external and internal) technical requirements; Evaluate technical requirements/specifications and prepare engineering and technical documentation for international bidding process; Provide technical assessments and support to the International Sales Team to ensure that drilling abilities are clearly communicated to the international oil and gas drilling marketplace; Support company objectives to take leadership in the energy recovery as an outcome provider with a robust International Operations Department.
15% domestic and 5% International travel as needed.
Requirements: Bachelor's degree in Petroleum Engineering or Mechanical Engineering plus 6 years of experience in Drilling Rigs - Engineering and Maintenance; 3 years of experience on International Drilling Rigs Operations/Management; 6 years of experience working with DC (conventional) and AC drilling rigs; 5 years of experience working with Conventional and Unconventional drilling; 5 years of experience working with Oil Industry Operational Standards and Practices (API); 5 years of experience working with Well Control Equipment and Procedures; 1 year of experience working with software, rig tools and technology for drilling optimization; 3 years of experience working with Asset Management System and Preventive Maintenance Programs.
Thank you for your interest in joining our team!