Technical Support Engineer Jobs in Waltham, MA

No H1B and/or C2C please!! One of our leading Pharmaceutical client is looking for a Scientific Application Support Specialist (Pharma/Biotech/CRO), who will support provides technical expertise, user support, and troubleshooting for applications used in scientific research and development. The applications are both biology and chemistry focused. This role bridges the gap between researchers and IT teams, ensuring software tools meet the needs of scientific workflows and analysis.. Job Title: Scientific Application Support Specialist (Pharma/Biotech/CRO) W2 Contract & Hybrid role (2 day onsite) Work Location: Cambridge, MA Required Education & Experience:- Bachelor's or Master's degree in a scientific field, computer science, or a related discipline Proficiency in operating systems (e.g., Linux, Windows, mac OS) and scripting languages (e.g., Python, R, Bash) Familiarity with scientific software packages, databases, and data analysis tools. (Ex. Pipeline Pilot, E-Lab Notebook, Spotfire, LIMS) Job Description:- Provide first-line and advanced support for scientific applications, addressing user issues and inquiries. Troubleshoot application performance, functionality, and integration problems. Work with Discovery R&D IT to manage scientific applications tickets and requests Install, configure, and maintain software applications tailored to scientific research. Manage updates, patches, and compatibility checks for scientific tools and databases. Create and maintain technical documentation, FAQs, user training guides. Monitor application performance, ensuring reliability and efficiency in research workflows. Act as a liaison between scientists, developers, and IT teams to enhance application functionality. Collaborate with vendors and internal teams to resolve complex technical issues. Work with business analysts for new application requests and enhanced capabilities for existing scientific applications. If you are a right fit as per the skills requirements and this job excites you then please apply quick!!

Local candidates only and no 3rd party recruiters Tech Skills: * Windows 10 / 11 * MS Office 2016 / O365 * Exchange Online * AD (new hire provisioning, acct maintenance) * Basic Networking (install switches, attach peripherals, imaging pcs) * High school degree required. Some college preferred. Nice to have: * Experience in legal or professional services is a strong plus * Document Mgmt systems (Imanage) * MDM (mobile device mgmt) * Certifications

Elevate Technology Solutions is currently accepting applications for a Tier 1 Support Engineer. Your role is to act as the first point of contact for client IT support requests and incidents. Triaging and resolving basic IT issues like password resets, software troubleshooting, and general end-user support. This is a position based out of our Brockton, MA headquarters and does require working from the office and client sites. The Tier 1 Support Engineer will be responsible for the following: Providing excellent customer service by responding promptly and professionally to client inquiries. Answering incoming phone calls and emails to initiate new service requests. Performing initial diagnostics and troubleshooting steps for more complex issues requiring escalation. Assisting with routine maintenance tasks like patching and updates. Configuring and shipping laptops, phones or tablets. Managing assigned tickets daily to comply with service level agreements. Participating in training programs to enhance technical skills and knowledge. Collaborating with and learning from senior engineers. The Tier 1 role is crucial for MSPs (Managed Service Providers) as it ensures prompt and efficient resolution of common client issues, while escalating complex problems to specialized teams, ultimately delivering best in class service and support. To excel in this position, candidates should possess the following attributes: Time Management: You have developed time management skills and can manage multiple assigned tasks in a short time period. Communication: Excellent verbal and written communication skills for interacting with clients. Team-oriented: Strong interpersonal skills and a team-oriented mindset. Intellectual Curiosity: Possessing a desire to continuously expand technical knowledge. Client-centric: Demonstrates empathy and adeptness in understanding people and situations. Recognizes the importance of assisting clients in achieving their business objectives. Possesses a genuine desire to support individuals and streamline their work processes. Exhibits exceptional skill in setting and meeting expectations consistently. Education and Years of Experience: High school diploma required; associate or bachelor's degree preferred. Other relevant certifications like Microsoft, CompTIA, etc. can be advantageous Knowledge, Skills, and Abilities: Prior experience in a customer-facing role, providing technical support where you demonstrated patience, empathy, and commitment to delivering outstanding customer service. Proven experience in troubleshooting and resolving basic technical issues. Experience with remote support tools, diagnostic utilities, and ticketing systems. Familiarity with operating systems like Windows, Linux, and mac OS. Fundamental understanding or Active Directory, Office 365 Administration and Entra ID (Azure). Strong foundational knowledge of computer hardware, software, and networking concepts. Analytical and logical approach to troubleshooting and issue resolution. Proficiency in using remote support tools, diagnostic utilities, and ticketing systems. Ability to follow established processes, procedures, and best practices. Excellent verbal and written communication skills for interacting with clients. Willingness to learn from experienced colleagues and participate in training programs Please visit similar jobs at ***************** Elevate Technology Solutions Elevate is a small business with solid past performance and a record of bringing innovation, cost savings and seasoned experts to our customers. “Exceeding Expectations-Raising the Bar”

At Board, we power financial and operational planning solutions for the world's best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What's been key to our success? Our people-we value everyone's unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved. Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here! We are currently looking for a Senior Premium Support Specialist to join a rapidly growing Premium Support team. In this role, you will be accountable for providing assistance to a range of Management Information, Financial Reporting, Forecasting and Planning applications developed for some of Board's key accounts. This position is based in Boston reporting to the Premium Support Team Lead. The Premium Support team plays a pivotal role in Board's Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers' ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals. Objectives: Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions. Provide application support for Board's ready-built Financial Consolidation applications. Participate in extensive knowledge transfer processes between delivery and maintenance teams. Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems. Identify areas for improvement in existing applications. Work closely with the Board Product team by relaying Customer and market feedback. Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform. Provide Reactive support for existing customers if/when questions/issues in their existing application arise. Requirements: Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field. Experience with systems like Anaplan, TM1, Oracle, O9, JDA/Blue Yonder, SAP is preferrable. Previous Support or Consulting experience within Supply Chain, FP&A or Retail planning Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial. Exposure to multi-dimensional or OLAP technology preferred. Knowledge of SQL advantageous. Great de-escalation skills and capacity to work in very tight time frames. Strong troubleshooting, root-cause analysis and reverse engineering capacity. Ability to grasp elaborate business requirements and translate those into solutions within the Board platform. Excellent written and verbal communication skills. Our commitment to Diversity and Inclusion Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!

Our enterprise-level client is seeking to add an IT Support Engineer to work onsite in Cambridge, MA. Please see below for full details: Job Notes: --6+ month contact / extensions and perm conversion possible with good performance. --Onsite in Cambridge, MA --Drug & Background required. Pay rate = $33-35 w2 per hour depending on experience Main Responsibilities: • Reports directly to the Local account Team Manager • Primary Manager for Local Site Queues • Primary Host/Facilitator of the Site Daily Queue Strategy Meetings • Primary or Backup for Client Orientation & Training Sessions • Primary or Backup for Engineer Training • Oversight and Primary Management for the Tech-in-Residence and MyIT Minute (Tech Bar) • Oversight and Primary Management for Conference Room Support - Schedule and Maintenance Plan • Responsible for Onsite operational efficiency and effectiveness • Work collaboratively with service manager and team to deliver projects on time, on budget, on schedule • Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents • Observe trends with technical issues and recommend improvements to operations, documentation or implementation • Work with Services to expedite incident resolution and ensure seamless delivery of support service to customers The Ideal Candidate: • Works under general supervision. Uses discretion. • Demonstrates analytical and systematic approach to resolving complex problems and assignments. • Takes initiative in identifying and negotiating appropriate development opportunities. • Able to define and follow instructions and procedures • Proven experience in IT Service environment. • Demonstrates the ability to absorb and apply technical information. • Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role • Ideally certified in appropriate technologies to support business strategy. • Demonstrates an organized approach to work. • Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing. • Proven ability to work under pressure and to tight deadlines. • Routine administrative skills • Demonstrates effective interpersonal, literacy and numeracy skills • Demonstrates awareness of health and safety at work. As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. What you'll be doing: • Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. • Provide Technical Leadership in own specific area of expertise. • Document and reports on work completed to ensure compliance with Company and Customer Procedures Requirements: • 7 years' experience in IT Service environment. • Experience with ticketing systems such as ServiceNow. • You must be authorized to work in the United States. • BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus. • ServiceNow experience. • Hardware break-fix assistance • PC imaging processes and procedures • Troubleshooting • Mobile phone support • Audio Visual support Why Choose Merge IT? We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name' - think big banks, big pharma, etc.). We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: ********************************** Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.

DeepSearch is seeking a senior customer support engineer to provide advanced technical support to our client's customers and partners. This person will apply system level expertise to resolve complex customer issues while being an active member of the team. Prior experience with Commvault or NetBackup is highly preferred. Responsibilities: Provide remote support services for client customers, partners and field personnel Understand customer's needs and assist to meet those needs within the required timeframe Manage hot customers and escalations Develop and implement customer specific action plans Providing excellent communication externally and internally Support special programs and projects within the organization Assist customers with installations remotely and provide training Develop knowledge-based articles Ability to work autonomously as well as in a team Requirements: 10+ years of experience in a technical support role for external customers Working knowledge of Unix/Linux, networking, and networked storage technologies Demonstrated ability to troubleshoot complex system problems Strong organizational skills Strong account management skills Able to work closely with all levels of customers, internal engineers and management on complex issues Excellent verbal and written customer-facing communication skills Preferred skills: Backup Applications (ArcServe, Backup Exec, Commvault, NetBackup, IBM Spectrum Protect, Oracle RMAN, Veeam) Scripting (e.g., shells, Perl, Bash, Python) Networking and networked storage technologies The ideal candidate will be hard working and dedicated to constantly improving both their own skills as well as our customers' experience. Education: BS in Computer Science or Technology (or equivalent work experience).

About Socomec SOCOMEC was founded in 1922 and has its global headquarters in France. SOCOMEC designs and manufactures cutting-edge products and solutions within its core areas of expertise: Critical Power, Power Switching, Power Monitoring, and Energy Storage. With 10% of its annual sales revenue being reinvested into research and development, SOCOMEC even has its very own state-of-the-art testing laboratories. As an independent manufacturer, with 12 international manufacturing sites, Socomec is known for its innovative, high-quality products. We have grown to a global team of over 3,600 employees. Socomec is comprised of 28 subsidiary companies worldwide, with a strong and growing presence in North America. This Junior Technical Support Engineer role is located in Watertown, Massachusetts. Key Responsibilities and Accountabilities: Applications Engineering: Confer directly with customers and engineers to assess equipment needs and to determine system requirements for new projects Develop, present, and respond to proposals for customer requirements; work with product managers to propose industry-specific solutions Prepare and deliver technical presentations explaining Socomec products, features, connectivity, and/or services to customers and prospective customers Prepare situational case studies based on experiences in the field Conduct demonstrations and trial installations of equipment; Manipulate demo/sample equipment, in both office showrooms and traveling demo-van Technical Support Answer technical inquiries from both the clients and internal employees Investigate and troubleshoot problems; provide technical assistance and support by referencing technical manuals, conferring with users, and/or conducting product diagnostics Become an expert in Socomec products; train and onboard sales professionals on the Socomec portfolio and relevant application Use and help improve existing templates for various reports and presentations Be a primary user for multiple platforms and software's, both Socomec and 3rd Party Prepare/manage reports for Remote Support and Customer calls Marketing Support Confer with Product Management, MARCOM teams, and Sales to support Socomec's marketing strategies and activities; promote products and services Present seminars and Q&A sessions to clients, general sales teams and reps; host trainings focused on Socomec products and customer applications Participate in promotional activities like Conventions and Trade Shows Assist in the creation and management of marketing collateral materials for product launches and upgrades/updates Update technical aspects of promotional materials, and collaborate with Marketing team to update existing marketing resources to modern offerings Support with product catalog; confer with Marketing team to ensure all corrections are implemented Essential Qualifications, Experience, and Skills Bachelor degree in Electrical Engineering Understanding of electrical engineering; able to apply knowledge Previous experience interacting directly with customers Excellent communication skills (written and verbal), interpersonal skills, and networking/collaboration abilities Technical and creative problem-solving skills; ability to systematically diagnose problems and determine solutions Exceptional time management and multitasking skills Detail-oriented Creativity to assist with marketing initiatives Proficient in majority of Microsoft Office software's Preferred Qualifications 2+ years of related technical experience Previous experience using customer relationship management (CRM) software e.g. Salesforce; update and track customers within software Excellent presentation skills, with previous experience building presentation materials and speaking to small and medium-sized groups. Working Conditions: Hybrid Remote/In-Office expectations Minimum 3 days per week in-office (when not traveling) Flexible WFH days, but dispersed amongst the team (min 1 in-office M-F) Morning availability emphasized, in order to contact colleagues overseas (UK, France, Italy) Possible travel: Up to 30% of yearly working hours, up to 3 trips per month (max) Majority of destinations remain within North America. Potential overseas travel to company HQ in France (for training) Drivers license required If you believe you have the necessary skills and experience for this job, please upload your résumé and apply through LinkedIn. Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment. We thank all those who apply. However, only those candidates selected for an interview will be contacted.

If you've ever wished you had a job that could make a difference in someone's life, this is your chance to support a new approach to healthcare compliance. en Label is pushing the industry forward - helping medical device manufacturers and life sciences companies meet the perpetually changing requirements of the Global Compliance Supply Chain. We are seeking a Technical Help Desk and Support Engineer to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: · Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware · Handle business-critical IT tasks and system improvements · Enable faster and smarter business processes and employee productivity · Research and evaluate emerging technologies, hardware, and software · Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, Adobe, and G-Suite products Qualifications: · Install, configure, and support workstation software, hardware, printers, and phones · Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy · Execute system and network administration, design, documentation, implementation, and testing., ensuring components meet needs and work together seamlessly · Implement applications and software upgrades, as well as performance troubleshooting · Train employees on both software and hardware, troubleshoot, and provide technical support when needed · Implement and monitor daily backup and recovery procedures · Moderate to high level of understanding of MS SQL, and scripting languages such as JavaScript, as well as AWS, etc… · Excellent written and verbal communication skills · Positive and professional demeanor · Previous experience in customer service, sales, or other related fields is desirable What we offer: en Label is an equal opportunity employer that offers a business-casual, fast paced environment with an opportunity for development and growth. Our total rewards include a highly competitive compensation and benefits package including medical, dental, 401K, life insurance, flexible spending account, as well as paid time off. To apply to this position, please send us your resume at ********************** referencing this position and where you found out about us in your email subject line.

Akkodis is seeking an IT Contract Administrator for a contract position with a client located Waltham, MA (Hybrid). Pay Range: 35-40/HR on W2 The pay rate may vary based on experience, education, geographic location, and other factors. Title: IT Contract Administrator Location: Waltham, MA (Hybrid) Type: Contract NOTES: Since this is largely an admin role, we want someone with some experience with procurement, negotiations and soliciting proposals. We don't need someone senior. This role will involve processing of internal requests for services and utilizing our systems and trackers to manage and route proposals for approvals. JOB DETAILS: Detail-oriented IT Contract Administrator who can: • Build relationships and work closely with internal stakeholders and third-party vendors • Collaborate with third-party vendors to ensure contract outputs are in the best interest of client. • Process and manage E2E contract management cycle • Identify and provide problem resolution • Monitor and run reports of large datasets • Draft, review and negotiate IT Labor and Service contracts • Navigate administration duties in a fast past environment The individual will be embedded within a team of vendor management professionals and work closely with a wide range of internal stakeholders to ensure contract execution in a timely manner. Key Accountabilities • Work closely with US/UK Business Stakeholders and Suppliers processing IT contract requests in the Labor and Service category using multiple systems (i.e. SAP, Ariba, ServiceNow, DocuSign, SharePoint). • Collaborate with selected vendors with the ability to draft, review and negotiate Network/Telcom contracts, ensuring compliance with Master Service Agreements. • Process and manage the E2E contract management cycle to execution (monitor, track, draft, review, redline, approval, execute, complete system requirements) • Draft, review and negotiate Network/Telecom contracts, ensuring compliance with Master Service Agreements. • Identify problems and provide resolution or escalation if required. • Monitor and review PowerBi reports to ensure data quality and accuracy for reporting. • Attend/facilitate regular cadence of meetings to provide regular contract updates. • Ensure all metrics established for the COR Network/Telecom contracts are met and monitored regularly. Knowledge, Experience and Technical Know How • Relationship building and engagement of resources with third-party vendors and internal stakeholders. • Self-Starter with strong organizational skills and high-level attention to detail • Good communication skills (Verbal & Written), analytical and time management skills • Microsoft Suite (Advanced level) • Experience using Ariba Contract Management tool preferred • Experience using analytical tools - Excel, PowerBi • Capacity for self-motivation and creative problem-solving • Ability to manage and prioritize workload to meet deadlines • Contract administration Qualifications • Preferable to have a BA/BS degree • Preferable to have experience in Network/Telecoms contracts • Preferable to have experience in data analytics • Preferable to have an industry relevant professional qualification or certification Benefits: Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

WHO WE ARE RoslinCT is a world-leading cell and gene therapy contract development and manufacturing organization creating cutting-edge therapies that change people's lives. Collaborative, dedicated, and talented people are the backbone of our culture, working both autonomously and in driven teams to make life-changing products utilizing ground-breaking science. THE ROSLINCT WAY Here at RoslinCT, our team can contribute to the development of revolutionary treatments. We live every day by our core values: Partner Focus, One Team, Personal Growth, Integrity, Innovation, and Trust and Respect. We put our employees at the forefront by providing a flexible and empowering work environment, an attractive benefits package, and an emphasis on work-life balance. Our people are the key to our success. At RoslinCT we focus on developing our corporate culture, people's development, growth, and the ability to impact patients. ACCELERATING YOUR FUTURE The IT Scientific Systems Specialist is responsible for daily delivery of technology services and support to the organizations GMP laboratories, manufacturing, and stakeholders through on premise and remote services and technologies. How You Will Make an Impact: · Develop and update equipment and instrument specifications and procedures as necessary. · Coordinated with Vendors to establish requirements, manage installations and configuration and lifecycle deliverables. · Execute validation protocols as required. · Support equipment and instrumentation onboarding, setup, and administration throughout the equipment lifecycle. · Actively participate in cross-functional teams and collaborate across the organization to accomplish project and operational goals. · Manage project deliverables to completion to ensure success as defined by adherence to standards of scope, budget, and timeline. · Develop comprehensive plans and coordinate various with managers and technical personnel during all project phases, from initial development through implementation. · Design, update, and prepare test plans, protocols, and reports. · Execute comprehensive CGMP documentation to support project and operational deliverables · Communicate proactively with all involved personnel to identify problems, create solutions, and implement efficiency improvements. What You Will Bring: · Available to support operations on in Hopkinton MA with rotating on-call responsibilities as required. · BS in Information Technology, Computer Science, Engineering or related technical discipline. · Good knowledge of PC hardware, networking and associated peripherals. · Ability to use technical documentation, diagnostic tools, and coordinate with equipment and software suppliers to solve hardware and software problems. · Strong analytical thinking and problem-solving skills. · Excellent time management and organizational skills. · Excellent problem-solving skills. · Excellent written and verbal communication skills. · Strong sense of commitment and personal accountability. · Demonstrated understanding of ITS project Management processes, strategies, and methods. · A highly organized work style that ensures timely execution of tasks. · A mindset that ensures accurate results. · Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). · Effective problem-solving capabilities. · Strong oral and written communication skills. Qualifications: · Experience working in a high-level collaborative environment and cross functional teams. · Experience with benchtop equipment and instrumentation, Manufacturing Execution Systems and Laboratory Information Management Systems preferred. · Experience with these systems including; extracting data, reporting, creating queries, security configuration, hardware configuration, interfacing with process equipment and laboratory instrumentation, and troubleshooting is preferred. · Experience working in a regulated environment, 21 CFR Part 11, GAMP, etc. strongly preferred. OUR COMMITMENT All RoslinCT employees embrace the principles of our culture and values and are deeply committed to fostering an environment where diversity and inclusion are not only valued but prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. RoslinCT is proud to be an equal-opportunity employer, we seek to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other applicable legally protected characteristics.

We are thrilled to announce the expansion of our Chapter 2 team in Boston! For our new client, we are seeking a proactive and supportive IT Manager to lead and oversee diverse IT operations in a dynamic and fast-paced start-up environment. This role is ideal for a hands-on professional who thrives on solving complex problems, building strong teams, and ensuring the reliability and security of IT infrastructure. If you're passionate about technology and helping others, this is the perfect opportunity to make a meaningful impact. Key Responsibilities Windows Administration: Oversee and maintain all Windows systems to ensure optimal performance and security. New Employee Setup: Manage hardware and software installations for seamless onboarding. Technical Support: Provide comprehensive IT support across the organization, troubleshooting hardware, software, and network issues. Network Management: Optimize and maintain network infrastructure, including routers, switches, firewalls, and VPNs. Data Security: Implement and monitor robust security protocols to protect company data. Documentation: Maintain accurate and up-to-date records of IT systems, policies, and procedures. Qualifications 4-7 years of IT management experience, with a proven track record of leading teams in a fast-paced environment. Expertise in Windows administration, including installation, configuration. Strong knowledge of network management, including configuring routers, switches, firewalls, and VPNs. Solid understanding of cybersecurity protocols and data protection strategies. Demonstrated ability to provide hands-on support for hardware and software troubleshooting. Excellent communication and collaboration skills, with the ability to manage multiple stakeholders. Desired Certifications (Optional but Preferred) Microsoft Certified: Azure Administrator Associate or similar. CompTIA Network+ or Security+. Certified Information Systems Security Professional (CISSP). Familiarity with cloud platforms and virtualization technologies (e.g., Azure, AWS, VMware) is a plus. Why Join Us? Be part of a growing and innovative team committed to making a difference. Work in a supportive, collaborative, and engaging environment. Opportunities for professional growth and development. Competitive salary and comprehensive benefits package. If you are a passionate IT professional with strong leadership skills and a desire to make a meaningful impact, we would love to hear from you! This version is streamlined, engaging, and professional while maintaining all necessary details. Let me know if you'd like further changes!

Job Description: LabVantage Technical Consultant Duration: Project-based (6-12 months) About the Role We are seeking a highly skilled LabVantage Technical Consultant to support the ongoing implementation of LabVantage 8.8. As a critical member of the team, you will handle backend configurations, integrations, and customizations to ensure the successful delivery of this LIMS solution. This is a hands-on role requiring expertise in LabVantage development, deployment, and technical problem-solving. Key Responsibilities System Configuration & Customization: Configure LabVantage modules, workflows, and functionalities to align with ElevateBio's lab processes. Develop scripts, queries, and configurations for LabVantage (e.g., SQL, Groovy scripting, or JavaScript). Integration & Interfaces: Set up and manage interfaces between LabVantage and other systems (e.g., MODA, CDS, ERP, calibration, and inventory systems). Troubleshoot and resolve integration-related issues effectively. Validation & Testing: Develop and execute validation scripts, test plans, and User Acceptance Testing (UAT) protocols. Collaborate with quality assurance teams to ensure compliance with GxP and regulatory requirements. Data Management: Assist in data migration and ensure accuracy during transitions to LabVantage 8.8. Optimize system reporting tools to enhance data accessibility and visualization. Support & Training: Provide end-user support during system rollouts and go-live. Develop technical documentation and job aids for system functionality and troubleshooting. Required Skills & Experience Technical Expertise in LabVantage LIMS: Minimum 3+ years of hands-on experience with LabVantage implementations. Strong understanding of LabVantage architecture, including configurations, system security, and workflows. Programming Knowledge: Proficiency in SQL, Groovy, JavaScript, or other relevant scripting languages used in LabVantage customization. Integration & System Management: Proven experience integrating LIMS with other lab systems (e.g., MODA, SAP, CDS, or LES). Ability to troubleshoot and resolve backend technical issues. Validation & Compliance: Familiarity with GAMP 5, validation documentation, and testing methodologies in a regulated environment. Problem Solving & Execution: Proven ability to troubleshoot complex technical issues and deliver efficient solutions. Education & Certifications: Bachelor's degree in Computer Science, Information Systems, Life Sciences, or a related field preferred. LabVantage certification (highly preferred). Soft Skills Strong collaboration and communication skills to work with technical and non-technical stakeholders. Detail-oriented with a focus on delivering high-quality results within tight deadlines. Proactive and independent problem solver.

Network Administrator | Marlborough, MA (Hybrid) | $75,000 - $85,000 A leading healthcare firm based out of Marlborough are looking to bring on board a Network Administrator to join the growing team. The role provides you the perfect opportunity to work for a growing firm, who have been in business for over 50 years and experience rapid growth in the past 3 years. You will gain the opportunity to work on a wide variety of projects whilst also working closely with, and learning from senior engineers on the team. Key requirements for the role: 3+ years networking experience Cisco/Extreme experience Firewalls Server experience - Windows, O365 (preferred, not essential) Strong communication skills If this is of interest, please apply via the link below or reach out via email- **************************

first PRO is now accepting resumes for a Systems Engineer role in Boston, MA. This is a 6 month contract to hire role and onsite everyday to start. Some of the day-to-day responsibilities of this role include: Works with the Director of IT Infrastructure and Operations to develop and manage firm-wide technical infrastructure, voice/data communication networks and datacenter facilities, to support business applications and services Establishes and maintains efficient and effective change control management for systems and infrastructure Ensures that all system/infrastructure technology assets (e.g., servers, storage devices, network switches, etc.) are tracked and that periodic audits are performed to ensure that information is accurate Responsible for maintaining business continuity for the firm's system and network infrastructure and, in collaboration with applications staff, the recovery of business applications and databases Works with the Director of IT Infrastructure and Operations to identify, prioritize and scope projects and initiatives as they relate to strategic business goals Define, recommend, and implement standard IT operating procedures and guidelines Evaluates current business processes and identifies gaps with industry benchmarks and current trends. Develops and delivers recommendations for implementing proposed system and IT process changes to the Director of IT Infrastructure and Operations Provides mentoring and hands-on technical assistance to IT staff to meet departmental project goals and firm business objectives Troubleshoot hardware and software problems escalated from the Technical Support team and provide coverage for Technical Support team as required THE CANDIDATE Bachelor's degree preferred, but will consider equivalent experience in lieu of degree; MCSE certification preferred Four (4) to six (6) years progressive experience providing systems infrastructure support in production environments Demonstrates hands-on proficiency with: VMware VCenter/ESXi/Horizon Windows Server 2016 and above Active Directory 2016 security and group policy Exchange 2016 NetApp Storage Veeam data backup and recovery MS-SQL 2012 and above Data center implementation experience Business continuity implementation experience Zoom VOIP system administration Zoom Conference/Meeting Center system administration MS Azure Cloud experience a plus Network infrastructure support and implementation experience Proven success managing projects in a collaborative, team oriented environment Thorough knowledge of planning, implementing, managing, and troubleshooting data and voice networks, data security, hardware, peripherals, and management tools

We are seeking a highly skilled System Engineer/Datacenter Engineer with a versatile skill set to join our development and operations team. In this role, you will implement, operate, and support virtualization, networking, and server technologies to ensure efficient data center functionality. The ideal candidate has a strong background in Linux and Windows administration, networking protocols, and virtualization technologies. Key Responsibilities: Provide technical support for virtualization and networking issues. Administer and document server systems for new and existing clients. Support 24/7 production systems, including on-call availability. Diagnose and troubleshoot system or performance issues for clients and data center systems. Manage patching and reboot schedules for Windows and Linux systems. Maintain client HAProxy load balancers on Red Hat-based distributions (Alma/Rocky). Monitor and optimize virtualized network performance. Deploy and manage VPN solutions for clients. Collaborate with the NOC team to enhance monitoring and proactive responses. Qualifications: 5+ years of relevant experience. Expertise in Windows and Linux administration. Proficiency with SELinux, Firewalld, IPtables, and web-related hosting services (cPanel, SQL, SMTP Relays, DNS). Strong understanding of network concepts and protocols (TCP, UDP, DHCP, VLAN, VPN, SIP/RTP). Ability to troubleshoot network communication issues at the packet level. Experience with virtualization technologies (e.g., VMware, KVM) and backup processes. Familiarity with scripting languages like Bash, Python, or PowerShell. Knowledge of network security technologies (e.g., Sophos, Fortinet, NGFW, IPS). Excellent problem-solving, time management, and teamwork skills. Familiarity with ITIL frameworks and change management processes. Highly Desirable: Certifications such as CCNA, LFCS, RHCSA, or Linux+. Experience with storage solutions like TrueNAS, Ceph, and NVME/TCP. Advanced KVM expertise.

The ideal candidate will help build, maintain, and troubleshoot, the company's rapidly expanding infrastructure. They will work alongside other engineers to ensure highest levels of performance and ability, and manage any problems that arise. Responsibilities Manage and monitor installed systems Test and maintain operation systems Monitor application performance Qualifications Bachelor's degree in Computer Science or related field Experience in configuring, monitoring and troubleshooting systems Strong scripting and technical skills

Metric Search have partnered with a leading automotive radar manufacturer seeking to hire a Systems Engineer who will lead the technical interfacing with T1 & OEM customers and the end-to-end radar product development lifecycle through to successful SOP. You will be at the forefront of developing a new, next-generation radar system that will enter SOP and be deployed on autonomous vehicles in 2028. You will be responsible for: Leading the development of next-generation radar systems based on specific customer requirements from inception through to deployment Be the primary point of contact and interface directly with T1 & OEM Customers to define technical requirements and the initial concept architecture for the system Provide technical leader & educate the internal development team on automotive best practices & ensure that automotive standards are followed during the product development life cycle (ISO 26262, ASPICE etc.) The ideal candidate would have the following: 5+ years of experience within Radar Systems Engineering, ideally for automotive specific applications Experience being the main contact point with customers throughout the product development lifecycle with an expertise managing requirements elicitation & definition as well as managing customer change requests Strong understanding of automotive processes & an ability to guide internal development teams to ensure that automotive processes (ISO 26262, ASPICE etc.) are adhered to

Our client is a fast-growing, VC-backed startup from MIT, dedicated to redefining the future of air conditioning with cutting-edge, sustainable solutions. They are tackling one of the planet's most pressing challenges: making cooling more efficient, affordable, and environmentally friendly. As a Department of Energy grant recipient and a proud finalist in the prestigious Global Cooling Prize, our team is at the forefront of groundbreaking innovation. Their high-efficiency air conditioning systems are designed to transform how the world stays cool while reducing environmental impact. What You'll Do As a Thermal Systems Engineer, you will play a key role in the design, development, and optimization of novel refrigerant and heat pump systems. You will contribute to the full lifecycle of thermal system development, from conceptual design to prototype testing and system optimization. This role demands a deep understanding of heat transfer, fluid dynamics, HVAC systems, and refrigerant loops, alongside the ability to lead a small team in a fast-paced, startup environment. Key Responsibilities: Refrigerant System Design: Lead the design and development of refrigerant systems for novel heat pump technologies, including tube sizing, routing, insulation, and component selection. Heat Exchanger Design: Design and optimize heat exchangers, specifically evaporators and condensers, with a focus on refrigerant circuiting and thermal optimization for both refrigerant and air circuits. Thermal Modeling: Develop and implement first-principles-based thermal models for heat and mass transfer in desiccant-enabled systems. Leverage tools like MATLAB, Python, and spreadsheets for first-order models and detailed design analysis. Prototype Testing: Define and execute prototype builds and testing to validate thermal designs, ensuring that performance and efficiency targets are met. System Architecture and Trade-offs: Analyze and communicate system architecture trade-offs, particularly with respect to thermal considerations, to ensure optimal performance and efficiency. Collaboration & Communication: Present formal technical reviews internally and externally with customers. Track technical status, risks, and provide inputs to program planning. Cross-functional Collaboration: Support the engineering team's development efforts by providing key thermal inputs for integration with other systems. Team Leadership: Mentor junior engineers and lead a small team to effectively collaborate and execute on complex thermal system designs. What You'll Bring We recognize that there are many paths to success. While we list desired skills and qualifications below, we encourage you to apply if you meet most of them or have transferable experiences. Required Skills and Experience: 4-6 years of experience in thermal system design, with a strong background in HVAC systems, air conditioners, refrigerant loops, or similar fields. Deep knowledge of heat transfer principles, fluid dynamics, and HVAC systems. Practical experience in the design and optimization of thermal systems, including refrigerant loops, heat exchangers, and thermal management solutions. Strong proficiency in thermal modeling, including experience with hand calculations, spreadsheets, and software such as MATLAB or Python for system modeling and analysis. Skills: Strong problem-solving skills and the ability to work autonomously in a fast-paced, results-driven environment. Excellent communication skills to present technical data and collaborate with internal and external teams. Proficiency in prototyping and testing to verify design assumptions and ensure performance standards are met. Ability to lead a team, provide mentorship, and foster a collaborative engineering culture.

Required Minimum Qualifications Candidate must be able to obtain and maintain DoD Directive 8570.1 IAT Level II compliance within 6 months of hire. Candidate must be able to obtain Top Secret, SCI and SAP access. Bachelor's and 5 yrs or Masters and 3 yrs Experience with Virtual machine management Experience with System Architecture Design Knowledge of Active Directory management, PowerShell scripting, Group Policy Management, and Windows Server Update Services. Knowledge of Windows 10, Server 2016, Server 2019, Red Hat Enterprise Linux, Cisco IOS management. Knowledge of the Risk Management Framework. Knowledge of system hardening techniques, including Security Technical Implementation Guidelines. DevSecOps processes and principles Preferred Qualifications Active Top-Secret Clearance. Key Responsibilities System Architecture design (compute, hardware/virtual, OS, storage, networking, security). Translate researcher IT needs into robust and scalable IT Solutions/Infrastructure. Contributor to the development of Continuous Integration and Continuous Development (CICD) processes using DevOps and DevSecOps principles. Cross Domain Data Exchange and Systems Integration Implementer of Infrastructure as Code. Virtual machine management. Validates security control configuration on systems, ensure all systems are configured to necessary controls, such as STIGS, CMMC, and other similar requirements. Actively collaborates with customers and external teams, derives tasks from detailed requirements. Provides tasking to other team members, based off derived tasks. Provides software and merge request code reviews. Acts as the primary gatekeeper for infrastructure as code merges. Ensures software adheres to coding standards and practices. Direct hire 127K - 185K depending on level of education and experience. Level 3: 127-141K for bach and 5 yrs. Would need more experience and or master's to go over 140K