Technical support engineer jobs in White Plains, NY - 884 jobs
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Technical Specialist - Triage Operations
Perennial Resources International 4.1
Technical support engineer job in Orangeburg, NY
Contract
Orangeburg, NY, Totowa, NJ, Dayton, NJ
Responsibilities:
Improve operational efficiency by championing standardization and innovation
Utilize good technical, multitasking and interpersonal skills to help drive outages to resolution
Be ambitious, able to work independently & in a team environment under deadlines
Be process-oriented and help develop runbooks and other technical documentation
Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts
Requirements:
2+ years of: computer operations background, understanding of data centers, and data communications and experience working with Unix/Linux (RHEL/Ubuntu, etc.)
A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Experience working with Salt or Ansible for orchestration (preferably Salt)
Excellent written and verbal communications interpersonal and customer service skills
Working knowledge of: Jira concepts and SDLC framework
Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities
Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)
$77k-111k yearly est. 2d ago
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Information Technology Specialist
Swimwear Anywhere Inc. 4.2
Technical support engineer job in Farmingdale, NY
The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs).
Position Responsibilities and Accountabilities
TechnicalSupport and Issue Resolution
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email.
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions.
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations.
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs).
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity.
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
User Management, and Asset Oversight
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software.
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality.
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities.
Qualifications and Competencies
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Education and Experience
Bachelor's Degree in Computer Science or Information Systems a plus
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Avaya IP Office experience is a plus
$72k-112k yearly est. 4d ago
Support Associate - Westport
Theory 4.4
Technical support engineer job in Westport, CT
At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.
Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
We look forward to receiving your resume.
The Responsibilities
A Support Associate works within the store team to help achieve store sales and inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating procedures and provide customers with utmost customer service.
Business Leader
Demonstrate excellent knowledge of the product to support the brand goals
Understand company tools, incentives & strategies to support meeting store sales goals
Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.
Efficiently execute register functions and inventory transactions.
People Leader
Ensure effective communication between all team members
Supports ways to keep the team motivated and engaged
Contribute new & innovative ideas to support meeting business goals
Participate in all training and development meetings.
Operations Leader:
Ensure all functions of the store are maintained to support a superior shopping-experiences
Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
Support in areas of risk management, physical security, store cash control and inventory control.
Participate in physical store inventories.
Identify product concerns and communicate inventory needs to support the business goals
Comply with all point of sale register policy and procedures
Customer Focus:
Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.
Collaborate with all team members to support a superior shopping experience
Ensure client needs are quickly and effectively met for overall customer satisfaction
Uphold merchandise standards and maintain visual directive.
Be present on and off the floor as a Theory Brand Ambassador
The Essentials
1+ years' prior work experience in a client-centric, sales, support, or back of house environment.
Dynamic interpersonal and communication skills, both verbal and written
Independent work ethic, time management skills
Computer skills to operate point of sale system, experiences with teamwork is a plus
As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.
$26k-44k yearly est. 1d ago
Help Desk Technician (Part-Time) (Anticipated)
Fair Lawn Public Schools 3.7
Technical support engineer job in Fair Lawn, NJ
Help Desk Technician (Part-Time) (Anticipated) JobID: 1329 Technology/Help Desk Technician Additional Information: Show/Hide HELP DESK TECHNICIAN (HOURLY/PART-TIME) (Anticipated) 2025-2026 SCHOOL YEAR DISTRICT
We are presently accepting applications for the following position:
HELP DESK TECHNICIAN (HOURLY/PART-TIME)
QUALIFICATIONS:
* High school diploma or equivalent
* Associate's degree or higher in Information Technology or related field, preferred
* Previous experience in a help desk or technicalsupport role, preferably in an educational environment
* Strong knowledge of Windows and Google Chromebook operating systems
* Familiarity with common software applications such as Microsoft Suite, Google Workspace, and educational software
* Basic understanding of networking concepts (LAN, Wi-Fi, IP addressing)
* Excellent problem-solving skills and attention to detail
* Strong verbal and written communication skills
* Ability to work effectively with diverse users, including students and staff of all technical skill levels
* Ability to prioritize tasks and manage time effectively in a fast-paced environment
* Commitment to maintaining confidentiality and data security
* Knowledge of classroom technologies such as interactive whiteboards, Chromebooks, and tablets
* Preferred basic understanding of cybersecurity best practices
Hourly Rate: $23.00
Hours per week: maximum 29.5
This is a part-time position that does not include benefits.
Fair Lawn Public School District is an Equal Opportunity Employer.
If you are interested in applying, please apply through this link *****************************************************
$23 hourly 18d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Old Westbury, NY
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$63k-89k yearly est. 20d ago
IT Help Desk Technician
Fabrication Enterprises Inc.
Technical support engineer job in Elmsford, NY
Job Description
We are seeking a proactive and detail-oriented IT Help Desk Technician to join our team. You will be the first point of contact for technical issues, responsible for maintaining our hardware fleet, managing user identities via Microsoft Entra, and ensuring our endpoint security remains robust. The ideal candidate has a "hands-on" approach to hardware and a strong grasp of the modern Microsoft 365 ecosystem.
Key Responsibilities
Hardware & Peripherals: Install, configure, and troubleshoot desktops, laptops (Windows-based), printers, and docking stations in both office and warehouse environments.
Identity & Access Management: Manage user accounts, groups, and permissions using Microsoft Active Directory/Entra
Endpoint Management: Execute OS imaging and software deployment tasks using Microsoft Intune.
Software Support: Provide expert-level support for the Microsoft Office 365suite (Outlook, Teams, Word, Excel).
Network Troubleshooting: Diagnose basic connectivity issues, including Wi-Fi, Ethernet, and VPN configurations, maintain server racks and network patch panels.
Security & Compliance: Monitor endpoint health via Microsoft Defender and ensure all devices meet company cybersecurity standards.
Documentation: Maintain an accurate inventory of assets and document resolution steps in our ticketing system.
Internal Application Support: Provide basic support for FEI specific applications including but not limited to user maintenance, basic application troubleshooting and basic application management.
Technical Requirements
Operating Systems: Advanced knowledge of Microsoft Windows 10/11.
Cloud Infrastructure: Experience with Microsoft 365 Admin Center, Entra ID (formerly Azure AD), and Intune.
Deployment: Proven experience imaging and deploying Windows devices in a corporate environment.
Networking: Understanding of TCP/IP, DNS, and DHCP basics.
Cybersecurity: Familiarity with basic security principles (MFA, phishing awareness, and antivirus management).
Preferred Qualifications
Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Endpoint Administrator Associate.
Experience:1-3 years of experience in a formal IT support or Help Desk role.
Communication: Ability to explain complex technical concepts to non-technical staff with patience and clarity.
$48k-83k yearly est. 8d ago
IT Help Desk Support - Level II
K2 Staffing
Technical support engineer job in Harrison, NY
Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$48k-83k yearly est. 60d+ ago
IT Help Desk Support - Level II
K2 Staffing, LLC
Technical support engineer job in Harrison, NY
Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$48k-83k yearly est. 20d ago
Technical Support Specialist
4Ds Corp
Technical support engineer job in Hicksville, NY
Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.
Job Description
Responsibilities for TechnicalSupport Specialist
Install and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Maintain a working log detailed all required system updates, as well as the date of completion
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Assist management in creating training materials pertaining to computer troubleshooting and usage
Qualifications
Qualifications for TechnicalSupport Specialist
A bachelor's degree in computer science or related technology field is preferred
Industry-specific certification in relevant computer languages or software may be required
1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Additional Information
Additional Information
Job Type: Full-Time
Work Location: Hicksville, NY
**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)
All your information will be kept confidential according to EEO guidelines.
$48k-84k yearly est. 1d ago
Technology Support Senior Specialist
JPMC
Technical support engineer job in Orangeburg, NY
Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.
As a Technology Support Senior Specialist at JPMorgan Chase in Corporate Data Center Services Team, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.
Job responsibilities
Provides first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
Assists in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
Contributes to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
Uses problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
Required qualifications, capabilities, and skills
6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
Experience with live chat, incident/service request management, and runbooks for system issue resolution
Baseline knowledge of operational management and excellence
Proven ability to balance tasks while documenting outcomes
Preferred qualifications, capabilities, and skills
Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
Ability to document issues, procedures, and root cause analysis
$48k-83k yearly est. Auto-Apply 60d+ ago
IT Support Specialist - Hands-On Role (Temp to Perm)
Chefman
Technical support engineer job in Mahwah, NJ
Job Description
On-Site, Mahwah, NJ | Support a Fast-Paced, Growing IT Team
Join Chefman's agile two-person IT team and take on meaningful work from day one. We're looking for a sharp, motivated TechnicalSupport Specialist who wants real hands-on experience-not just resetting passwords. This temp-to-perm role is perfect for someone who wants to grow their skills and take ownership of daily IT operations in a fast-paced environment.
What You'll Do:
Be the first point of contact for IT issues across 300+ users
Troubleshoot hardware, software, MFA, networks, and Office 365
Deploy and configure laptops, monitors, and peripherals
Assist with onboarding, account setups, and user training
Manage asset inventory and contribute to documentation
Support IT projects involving security, automation, and device management
Work independently and bring solutions, not just problems
What We're Looking For:
0-2 years of IT support experience or relevant certifications/projects
Strong problem-solving mindset and ability to learn quickly
Solid communication and customer-service skills
Familiarity with Windows, Office 365, and basic networking
Someone who enjoys taking initiative and working without constant supervision
On-site presence in Mahwah, NJ
Why Join Us:
Hands-on learning with real impact
Direct mentorship from IT leadership
Exposure to cloud tools, security, device management, and large-scale user support
Opportunity to convert to full-time based on performance
Schedule: Full-time, Temp-to-Perm
Hourly Pay Range (commensurate with experience)$16-$17 USD
$51k-89k yearly est. 15d ago
Wireless Network Tech Support Specialist
Brains Workgroup
Technical support engineer job in Ramsey, NJ
One of our clients, medical devices and services company is looking for an enthusiastic Wireless Network Tech Support Specialist ** Must be authorized to work in US for ANY EMPLOYER. .
With occasional travel to customer sites.
Permanent position with great benefits. Salary range 90 -110K
Hybrid commute - 3 days per week from the office.
Wireless Network Tech Support Specialist
Role:
The Wireless Network TechnicalSupport Specialist provides advanced technicalsupport for company's wireless network solutions used across patient monitoring and medical device systems.
This role supports customers and internal partners-including service, sales, and clinical education teams-by troubleshooting wireless connectivity issues, evaluating network performance, and providing guidance on enterprise wireless design and configuration.
This position operates with a high degree of independence and serves as a technical resource for less-experienced team members.
The specialist also collaborates with R&D and cross-functional teams to validate new wireless hardware and configurations, contribute to product development initiatives, and support continuous improvement of network best practices.
Requirements and Skills
Associate's or Bachelor's degree in Information Technology, Networking, or a related field (or equivalent experience)
Hands-on experience conducting wireless site surveys and RF analysis
At least 2 years of experience supporting enterprise WLAN site surveys and network designs
Strong understanding of Wi-Fi standards (802.11 a/b/g/n/ac/ax), RF fundamentals, and wireless security
Experience with wireless survey and troubleshooting tools such as Ekahau, AirMagnet, NetSpot, Spectrum Expert, or Chanalyzer
Solid understanding of TCP/IP networking, VLANs, and routing concepts
Familiarity with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent
Strong problem-solving skills with the ability to communicate technical concepts clearly to diverse audiences
Self-motivated, able to work independently, and comfortable collaborating in a cross-functional environment
Willingness to travel occasionally for field support and on-site assistance
Functions:
Provide day-to-day technicalsupport for enterprise wireless networks, including troubleshooting connectivity, performance, and coverage issues
Support wireless infrastructure components such as access points, controllers, switches, and authentication services
Evaluate customer wireless network designs and performance to ensure compatibility with company products
Investigate field-reported wireless issues, identify root causes, and collaborate with internal teams to implement corrective actions
Assist with wireless network deployments, upgrades, and configuration changes
Collaborate with network engineering teams, facilities, vendors, and third-party partners to resolve wireless-related issues
Deliver regular product and network training sessions for internal teams
Create, review, and maintain technical documentation, including installation guides and configuration instructions
Represent the Service Department on cross-functional project teams for new and existing products, contributing to service planning and documentation reviews
Support ticket-based incident and problem-management workflows, ensuring accurate documentation and timely reporting
Provide on-site technical assistance and customer support as needed
Coordinate service activities and assignments in alignment with team schedules and operational priorities
Please email your resume or use this link to apply directly: **************************************************************************** OrderID=16767839
Or email: *************************
Check ALL our Jobs: ******************************************
Keywords: wirelss wlan wi-fi wifi 802.11 ekahau airmagnet netspot spectrum chanalyzer network tcp/ip vlan routing cisco aruba ruckus meraki
$51k-89k yearly est. Easy Apply 5d ago
IT Help Desk Support
Kissusa
Technical support engineer job in Port Washington, NY
Summary:The IT Help Desk Associate will offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.Job Description:
Responsibilities:
· Serves as the first point of contact for customers seeking technical assistance over the phone, email or ticket system
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to IT team
· Identify and suggest possible improvements on procedures
· Install MS office s/w products and manage accounts
· Manage company phone system
· Install Windows 7 & 10 and manage accounts
· Support Sales Apps on PC, MAC, and Mobile devices
· Manage IT assets thru IT Management Systems
· Other IT related tasks given by managers
Qualifications:
· BS/BA in IT, Computer Science, or relevant field
· Proven experience as a help desk technician or other customer support role
· Tech savvy with working knowledge of office automation products, databases and remote control
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and resolve basic technical issues
· Excellent communication skills
· Customer-oriented and cool-tempered
· MS office (Word, Excel, PowerPoint, Access) skills
· Proficiency in English and Korean
Benefits
Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Additional Workplace Offerings (subject to change or eligibility.)
Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks
Qualification(s):Education(s):Bachelor of Science (B.S): Computer and Information ScienceWork Experience:Experience Range I: 0 - 2 years of relevant experience or industry exposure in a related field Skill(s):Microsoft ComputerLanguage(s):EnglishCertification(s):Not Applicable
The anticipated compensation range is
19.25 - 36.55 USD Hourly
Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.
Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
$48k-84k yearly est. Auto-Apply 43d ago
Audiovisual Support Technician - Weekend
Stepping Stones Museum for Children 4.2
Technical support engineer job in Norwalk, CT
The part-time Audiovisual (AV) SupportTechnician provides essential technicalsupport for the museum's AV systems during public hours, with a primary focus on weekend and event coverage. This position ensures that audiovisual equipment across exhibit spaces, performance venues, and event installations functions smoothly and reliably for visitors and staff.
This position serves as the primary AV support role during assigned weekend shifts and public programs, ensuring audiovisual systems remain operational, safe, and visitor-ready. The Audiovisual SupportTechnician works independently during weekends while following established departmental procedures and escalating issues as needed.
The position requires schedule flexibility and a part-time commitment (up to 25 hours per week), including consistent weekend availability and occasional holiday or after-hours event coverage as assigned by management.
Position Responsibilities
Provide daily AV system support across exhibit spaces, performance venues, and event installations
Act as the primary AV support contact during assigned shifts, particularly on weekends
Execute system checks and prepare AV setups for performances, parties, and rentals
Troubleshoot technical issues with microphones, projectors, soundboards, and digital displays
Monitor and respond to AV support requests according to the department's tiered AV support structure, acting as primary weekend support and escalating issues when necessary
Ensure all AV systems are operational and ready for public use during museum hours
Log daily activities and submit AV support reports to the Senior Manager
Maintain equipment inventory and assist with minor repairs and preventative maintenance
Complete end-of-shift reports and handoff notes to support weekday AV and Multimedia staff follow-up
Participate in departmental planning meetings as scheduled
Ensure proper documentation of technical issues and resolutions
Maintain a high level of professionalism when assisting with visitor-facing or customer service situations
Requirements
Minimum Experience/Skills/Certificates:
1-2 years of experience in audiovisual support, live event operations, or technical production
Working knowledge of AV systems, including soundboards, projectors, wireless mics, and media players
Prior experience in a museum, theme park, entertainment venue, or public experience setting preferred
Strong troubleshooting skills and ability to work independently on technical tasks
Excellent communication and organizational skills
Comfortable working weekends, evenings, and holidays as scheduled
Focus on consistently providing quality service to visitors or internal clients; strong interpersonal and collaboration skills with staff, visitors, volunteers, and community partners
Creative problem-solving skills with attention to detail
Excellent interpersonal skills, professional maturity, adaptability, and self-reliance
Self-aware and self-regulating; reads social and emotional cues; demonstrates empathy and active listening with visitors and colleagues
Strong relationship builder: Communicates effectively across all organizational levels, manages disagreements constructively, and welcomes feedback to foster trust
Consistently demonstrates good judgment and maintains composure in challenging situations
Intrinsically motivated with a positive attitude; embraces change, setbacks, and last-minute adjustments with enthusiasm and curiosity
Sensitive to diversity, including individuals with physical challenges or special needs
Ability to kneel, walk, and/or stand for prolonged periods of time, and load/unload equipment
Solid computer skills, including Microsoft Office Suite; proven ability to learn new systems and software
$34k-38k yearly est. 13d ago
Technical Support Analyst
Primerx
Technical support engineer job in Uniondale, NY
PrimeRx, the go-to pharmacy management software, is seeking a Pharmacy Application Tech Support L1 and L2, to provide technicalsupport to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S. and beyond. In this role, you will provide technicalsupport for our line of pharmacy management software, services, APP, API Interface offerings, and hardware and network support needs for our PrimeRxTM Pharmacy Management System customers through engagement via phone, email, chat, web meeting, and other customer communication mechanisms. PrimeRx™ is the engine that powers thousands of pharmacy operations. We seek talented people to join our Support Service Team to deliver best-in-class customer service and technicalsupport for our customers and their patients.
This position is open to candidates located in New York only.
JOB RESPONSIBILITIES:
Handle qualitative 20+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers.
Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting, and verbal interactions with clients, colleagues, and vendors for effective ticket documentation and timely resolution of customer inquiries.
Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds).
Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions on our line or Prime branded pharmacy management products, services, APPs, and Interfaces.
Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction
BENEFITS:
Refreshments & Dining- HQ
Medical Insurance
Dental Insurance
Vision Insurance
401k safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health - mental well-being program
Paid Prenatal Leave
This position is open to candidates located in New York only.
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
$48k-84k yearly est. 60d+ ago
IT Support Specialist - On Site
Kyndryl Holding Inc.
Technical support engineer job in Bogota, NJ
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.
As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.
You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You'll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.
If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
* Proven knowledge and experience in trouble-shooting, switching, and routing
* 2+ years of working experience in Networking
* Minimum CCNP certification or equivalent knowledge
* Experience with Network security, WAN
* Working knowledge of ITIL
Preferred Skills and Experience
* Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX
* Experience with Ansible automation
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
$51k-89k yearly est. 49d ago
Technical Support Lead
Tata Consulting Services 4.3
Technical support engineer job in Allendale, NJ
Must Have Technical/Functional Skills Monitor atom/molecule execution queues, retry/reprocess failed docs Analyze long running/struck executions Analyze process failures using process logs' Worked on Incident Management - Resolution of tickets like P1, P2, P3, P4.
Working on Minor enhancements
Working on Change Management process and proper documentation skills
SSL cert update
Update endpoint URLs, credentials
Identify recurring integration failures beyond basic retries
Identify root cause (mapping issue, data issue, connector config)
Modify process logic without changing core design
Deploy packages across environments
Validate environment extensions
Support rollback activities during issues
Salary Range $120,000-$140,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
$120k-140k yearly 11d ago
Technical Support - NLS - HN
Power Labor
Technical support engineer job in Little Ferry, NJ
**We are looking for a responsible and reliable candidate to join our team**
**TRAINING PROVIDED**
Come join our team!! Hiring immediately:
Provide troubleshooting/diagnostic assistance to repair technicians for Samsung appliances which include refrigerators, washers, dryers, microwaves, ranges and dishwashers.
Research technical bulletins and repair knowledgebase to ensure information provided to the repair technicians is current and accurate.
Ability to identify, diagnose, and solve unique and complex product specific technical problems
Ability to understand wiring diagrams and other technical information
Monday - Friday.
9:00 AM - 6:00 PM
Pay - Depending on Experience
Location: Little Ferry, NJ
Benefits offered:
-Holiday Paid
-Vacation Paid
-Health Care
-Sick Pay
Start Now!!!!
$44k-75k yearly est. 60d+ ago
Tier 2 Technical Support Engineer
Radware
Technical support engineer job in Mahwah, NJ
Qualifications -
1 year experience with hands on troubleshooting Layer 2 and Layer 3 switching and routing
Expert level knowledge and hands-on experience with L2/L3 Switching/Routing, TCP/IP, IPv4, L4/L7 switching, Firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec.
In-depth understanding of protocol and network analyzers.
Bachelor's degree is required
Excellent customer service skills
Excellent analytical thinking and problem solving skills
Strong verbal (phone) and written (email) communication skills
Self-managed and team oriented
Deadline and detail oriented
Highly motivated
Clear understanding of the software development process and lifecycle including the role of customer support and sustaining product engineering in that process.
Proven track record for working with an enterprise and carrier class customer base.
Additional preferred skills/abilities include:
Experience in scripting
Experience with penetration testing techniques and tools
Compensation
Compensation Range\: $80,000 - $110,000
Benefits
Radware Inc. offers a variety of benefits to help you protect your health, your family and your way of life. Below is a summary of benefits eligible employees can choose to participate in.
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Life and AD&D Insurance
Short Term & Long Term Disability Insurance
401k Retirement Plan - With company match
Flexible Time Off Policy
Wellhub - access to a wide network of gyms, fitness studios, wellness apps, and virtual classes
Employee Assistance Program
Radware's Benefit Hub
Commuter Benefits
Why Join Radware?
Join Radware for a supportive, inclusive, and growth-focused workplace. Enjoy:
Diversity & Inclusion
Learning & Development
Recognition & Growth
Work Life Balance
Well-Being & Support
Community & Engagement
At Radware, your personal and professional growth is our priority. We strive to provide a secure, healthy, and harmonious environment where you can thrive.
#LI-SV1
Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.
A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 TechnicalSupportEngineer to fuel the success of customers by providing effective technicalsupport to customers and partners alike to ensure the success of the organization.
If you're an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with people, this could be the position for you.
As a Tier 2 TechnicalSupportEngineer, you will support Radware products including\: ADC (Application Delivery Controllers) Web Application Firewall (WAF), IPS (Intrusion Prevention System) Products. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners using polite professional etiquette.
Responsibilities
Providing level two technicalsupport for Radware products.
Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
Take responsibility for customer satisfaction and overall success of the TAC
Respond in a timely manner (within documented SLA) to support Customer issues and Inquiries.
Document actions in tickets to effectively communicate information internally and to customers.
Resolve problems independently and understands the correct escalation procedures.
Reproducing and debugging customer reported problems in a lab environment, as necessary, and working with engineering and test teams to resolve issues;
Documenting issues in a knowledgebase format for use both internal and external to Radware;
Providing timely feedback into the development process on customer-reported product problems.
$80k-110k yearly Auto-Apply 19d ago
Tier 2 Technical Support Engineer
Radware Ltd.
Technical support engineer job in Mahwah, NJ
Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 TechnicalSupportEngineer to fuel the success of customers by providing effective technicalsupport to customers and partners alike to ensure the success of the organization.
If you're an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with people, this could be the position for you.
As a Tier 2 TechnicalSupportEngineer, you will support Radware products including: ADC (Application Delivery Controllers) Web Application Firewall (WAF), IPS (Intrusion Prevention System) Products. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners using polite professional etiquette.
Responsibilities
* Providing level two technicalsupport for Radware products.
* Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
* Take responsibility for customer satisfaction and overall success of the TAC
* Respond in a timely manner (within documented SLA) to support Customer issues and Inquiries.
* Document actions in tickets to effectively communicate information internally and to customers.
* Resolve problems independently and understands the correct escalation procedures.
* Reproducing and debugging customer reported problems in a lab environment, as necessary, and working with engineering and test teams to resolve issues;
* Documenting issues in a knowledgebase format for use both internal and external to Radware;
* Providing timely feedback into the development process on customer-reported product problems.
Qualifications -
* 1 year experience with hands on troubleshooting Layer 2 and Layer 3 switching and routing
* Expert level knowledge and hands-on experience with L2/L3 Switching/Routing, TCP/IP, IPv4, L4/L7 switching, Firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec.
* In-depth understanding of protocol and network analyzers.
* Bachelor's degree is required
* Excellent customer service skills
* Excellent analytical thinking and problem solving skills
* Strong verbal (phone) and written (email) communication skills
* Self-managed and team oriented
* Deadline and detail oriented
* Highly motivated
* Clear understanding of the software development process and lifecycle including the role of customer support and sustaining product engineering in that process.
* Proven track record for working with an enterprise and carrier class customer base.
Additional preferred skills/abilities include:
* Experience in scripting
* Experience with penetration testing techniques and tools
Compensation
Compensation Range: $80,000 - $110,000
Benefits
Radware Inc. offers a variety of benefits to help you protect your health, your family and your way of life. Below is a summary of benefits eligible employees can choose to participate in.
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Flexible Spending Accounts
* Life and AD&D Insurance
* Short Term & Long Term Disability Insurance
* 401k Retirement Plan - With company match
* Flexible Time Off Policy
* Wellhub - access to a wide network of gyms, fitness studios, wellness apps, and virtual classes
* Employee Assistance Program
* Radware's Benefit Hub
* Commuter Benefits
Why Join Radware?
Join Radware for a supportive, inclusive, and growth-focused workplace. Enjoy:
* Diversity & Inclusion
* Learning & Development
* Recognition & Growth
* Work Life Balance
* Well-Being & Support
* Community & Engagement
At Radware, your personal and professional growth is our priority. We strive to provide a secure, healthy, and harmonious environment where you can thrive.
#LI-SV1
How much does a technical support engineer earn in White Plains, NY?
The average technical support engineer in White Plains, NY earns between $58,000 and $110,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in White Plains, NY
$80,000
What are the biggest employers of Technical Support Engineers in White Plains, NY?
The biggest employers of Technical Support Engineers in White Plains, NY are: