Technical support engineer jobs in Wichita, KS

IS-Technology Customer Support Analyst I: Full-time Valley Hope has an exciting opportunity for a IS-Technology Customer Support Analyst I to join our dedicated team! This is an on-site position that will office out of one of locations in either Wichita, KS, Moundridge, KS, Oklahoma City, OK, and Denver, CO. Are you ready to join an organization where you can make an extraordinary impact, conquering addiction one patient and family at a time? Valley Hope restores lives affected by addiction and supports lifelong recovery. With a nearly 60-year legacy of helping patients and families, Valley Hope is nationally known as a trusted provider of addiction treatment and recovery support. Since treating our first patient in 1967, Valley Hope has established a national footprint, with 16 treatment programs across the United States, with multiple locations in Colorado, Kansas, Missouri, Nebraska, Oklahoma, and Texas. We have helped more than 350,000 people find hope in recovery and restore their lives. EDUCATION & EXPERIENCE: Required: Working knowledge of information technology systems including end-user computing devices/personal computer hardware, operating systems, application software and basic network systems. One (1) plus years of work experience in computer-systems-related discipline or equivalent professional/academic training (with related certification program). Prior work in customer service/customer satisfaction services. Valid and unrestricted driver's license Preferred: Associate's degree in computer science field or business administration. Three (3) plus years of work experience in computer-systems-related discipline. COMPENSATION: Starting hourly range $21.00 - $27.00/hr. (Based on education and experience) Benefits: Affordable health, dental, and vision insurance Tuition Assistance Student Loan Repayment Public Student Loan Forgiveness (PSLF) Eligible Employer 8 Paid Holidays (Including 1 Personal Holiday) PTO - Up to 22 Days per year based on years of service Paid Parental Leave 401(k) Retirement Plan with employer match Health Saving and Flexible Spending Accounts Employee Assistance Program And much more! JOB SUMMARY: Diagnose, document, and own to completion all incoming technical support requests via phone, email, or deskside at home Valley Hope facilities. Troubleshoot and resolve common software, hardware, and networking incidents related to supporting approved technology products, infrastructure, business processes, and services. Research new products, solutions and resolve questions using available information resources Advise end-users on appropriate action and provide basic hardware and software usability training on an ad-hoc basis. Log, escalate and update all help desk interactions using the ticketing system, specified processes, and following defined service levels. Administer Valley Hope software and systems as needed. Identify and escalate situations requiring urgent attention during business hours and on-call rotational basis. Procure, install, and resolve computer hardware, software, and network issues; repair user computers, mobile devices, and peripheral devices; modify configurations, replace faulty components, and rebuild complete systems on a Windows platform. Communicate complex technical concepts to a diverse customer base with varying technical skills. Coordinates contact with vendors as needed to assist with support activities. Participate in Valley Hope projects as needed as a technical subject matter expert. Demonstrate an exemplary customer service focus and tactful demeanor with Valley Hope customers and co-workers in distributed and high-volume technical support environment. Participate in all assigned staff meetings, staff development, and training. Adhere to Valley Hope's philosophies, policies, procedures, and any other regulating bodies. WORK ENVIRONMENT: Office setting with traditional hours; able to work overtime to the extent necessary. Must be available after hours for on-call technical support. Must be able to travel - estimated at 10-30% of the time. #ZR

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: The IT Support Specialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your ORGANIZATIONAL SKILLS to: Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required. Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues. Manage and prioritize complex, changing workloads in a challenging technical environment. Complete ConnectWise data entry in an accurate and timely manner. Meet ISG standards of utilization. You will use your TECHNICAL SKILLS to: Respond to and troubleshoot unique customer issues. Manage tickets based on priority and SLA. Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below: Auvik Cisco Citrix Fortinet HP Microsoft RMM Veeam VMWare You will use your CUSTOMER SERVICE SKILLS to: Communication with customers about existing tickets and inform them of the plan to address them. Deal with end users / management during times of pressure. You will use your COLLABORATIVE SKILLS to: Support the Company by completing all other job duties assigned. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner. Requirements You will meet the following educational, licensing, certification, and work experience requirements: High School Diploma or GED required. A minimum of 3-5 Years of similar or related experience. Working knowledge of networking. Working knowledge of systems administration. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Demonstrated attention to detail with excellent organization and time management skills. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement - Daily improvement matters. Bold ideas move us forward. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Reports to: Chief Information Officer Classification: Exempt has no direct reports Type and Expected Hours of Work This is a full-time position. The IT Support Specialist is a people-oriented individual who supports the company's technology systems while working in a dynamic and fast paced environment. In this important role the specialist will have high interaction with users providing deskside support for computers and applications. As an IT Support Specialist, they will resolve hardware and software related issues in addition to providing new solutions and supporting the internal IT Helpdesk. The position is responsible for administration and internal support of company's PC's, printers, and related equipment. Daily responsibilities may include diagnosing computer problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Additionally, the IT Support Specialist will set-up computer equipment, schedule maintenance, administer active directory changes, and work with clients to use and troubleshoot applications. At United Warehouse our employees are committed, dependable, professional and accountable. We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support. ESSENTIAL FUNCTIONS Responsible for monitoring and maintaining a complex, multi-site, Windows network environment required for United Warehouse to perform business objectives Ensure that the IT platforms meet the needs of the customer and satisfy the company's objectives Ensures that the dependability of the platforms meet the demands of the different business units Develops effective communication with customers and other functional areas of the company Takes a lead role with minimal supervision in remediation of all system failures, logging all failures, documenting work procedures and system configuration Support and troubleshooting from the OS, application and network level; resolves system hardware, software and networking issues; configuring, optimizing, fine-tuning and monitoring operating system software and servers; performing system backups and recovery and conducting server builds OS level application support, network and server monitoring and performance tuning Installation and configuration of Windows OS, services and applications Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software deployments, security updates and patches Support LANs, WANs, network segments and Internet systems Maintain networks and security, monitor networks to ensure security and availability Stays current on technology; brings innovation and industry leading ideas to the program Occasional travel for new implementations or special projects Maintain an effective relationship with new and existing accounts Address routine customer issues and requests Supports initial setup of new customers through hands-on and arms-length configuration Work with Business Managers and Customer Service Teams to ensure the integrity of data management as well as the proper and timely communication of this data to appropriate personnel Maintain a professional and courteous relationship with all customers Work with other departments to ensure that the coordination needed for overall effective operations is maintained COMPETENCIES Respond to Help Desk tickets Set-up new end-user computer and network work systems Provide technical support to company users Troubleshoot, diagnose and repair computer, network and processing systems Work in Microsoft's 365 platform Work with printer and copier machines to include: set-up, troubleshoot and repair technical issues Operate with VPN, TCP/IP and general networking channels Supports IT department on special IT projects TECHNOLOGY This position requires the use of specific hardware and software. The Support Specialist will utilize computer and phone systems to accomplish their daily tasks and support other departments. WORK ENVIRONMENT This position works in an office cubical setting. Working in close proximity with other peers. TRAVEL This role supports all United facilities. At times the Specialist will be required to travel to support site specific needs. REQUIRED EDUCATION AND EXPERIENCE: 3-4 years IT Support experience Working knowledge in the following areas: Windows 10 client operating system support Windows Active Directory administration Microsoft Office 365 Windows Server Enterprise desktop support of IP voice, data, printing, and security functions Experienced in PC hardware configuration, installation, and problem resolution Delivery of outstanding customer service Strong problem solving/analytics skills and reasoning ability PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger to type. The employee frequently is required to sit for long periods of time throughout the day. Stand, walk, stoop and reach for items such as files or books at, above or below desk level. Specific vision abilities required by this job include close vision, strenuous focus on a computer screen and ability to adjust focus. This position requires a person to hear and speak clearly to communicate with others. QUALITY STATEMENT All employees play a pivotal role to ensure quality objectives happen at every level within the organization. Every employee is expected to improve each day, adhere to customer and regulatory requirements, and continuously strive to exceed company and customer expectations. AAP/EEO STATEMENT United Warehouse Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Precision Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles: * Provide expert technical advice to dealership service department personnel and Field Service team members, * Provide input to improve reliability and serviceability of CNH Construction products, and * Provide input to improve service information and technical training content based on experience with troubleshooting the product(s). Key Responsibilities Job duties include: * Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering. * Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer. * Striving to maximize customer uptime by providing the complete, correct response on first interaction. * Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering. * Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information. * Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment. * Becoming a "product expert" on CNH-CE Precision, Digital, & Machine Control products. Experience Required * Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience * Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems. * Experience working with Construction precision/machine control solutions * Desire to support dealership and customer operations. * Excellent written and oral communication skills. * Excellent time management skills. Preferred Qualifications The preferred candidate will have: * Experience with remote support. * Experience with dealership service department activities. * A working knowledge of construction products and applications. * 3+ years direct experience installing or supporting Construction Machine Control solutions or brands: Leica, TopCon, Hemisphere, Trimble, or others. Pay Transparency The annual salary for this role is USD $72,750.00 - $111,550.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: * Flexible work arrangements * Savings & Retirement benefits * Tuition reimbursement * Parental leave * Adoption assistance * Fertility & Family building support * Employee Assistance Programs * Charitable contribution matching and Volunteer Time Off Click here to learn more about our benefits offerings! (US only) US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here. Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

Job DescriptionBenefits: Bonus based on performance Health insurance Training & development Join Our Growing IT Team at Cybertron! Are you passionate about technology and love solving challenges? Do you thrive in a fast-paced, team-friendly environment? If so, Cybertron wants you on board! Were a growth-focused IT Services Provider based in Wichita, looking for talented individuals to join our hardworking team. We manage and support our clients technology infrastructure while delivering top-tier customer service. Our diverse client base means every day is differentfast-paced, exciting, and full of opportunities to learn and grow. We push each other to expand our knowledge and improve our skills daily. If you're a problem solver who enjoys working with technology and collaborating with a supportive team, wed love to hear from you! What Were Looking For: Strong written and verbal communication skills Excellent interpersonal skills with a focus on building relationships, active listening, and asking the right questions Attention to detail with strong documentation and multitasking abilities A technical background with a genuine interest in IT A team player who enjoys mentoring and learning from others A problem solver who embraces challenges and learning opportunities Technical Skills That Will Set You Apart: Windows 10 Network Printers & Deployment LAN & WAN Networking General Hardware & Software Troubleshooting Bonus Skills (Nice to Have): Windows Server 2019 Office 365 & Exchange Administration Active Directory & Group Policy Hyper-V and/or VSphere/ESXi Why Join Cybertron? Were a rapidly growing company that values career-driven professionals who recognize opportunities for growth and development. Heres what we offer: Competitive salaries Generous performance bonuses Health insurance 401k Paid holidays & PTO If youre ready to be part of an exciting team where learning and career growth are part of the culture, apply today! We cant wait to meet you.

We are currently seeking a Lead/Mid-Level Automotive Technician to join our high-volume, full-service automotive repair center. The ideal candidate will be able to work efficiently in a fast-paced environment, possess their own comprehensive set of tools, and take pride in delivering quality and timely work. We provide a clean, modern and safe workspace equipped with state-of-the-art tools, a steady flow of customers, and the chance to work alongside skilled Store Managers. We're looking for a dedicated professional who is serious about earning competitive wages and becoming a long-term member of our dynamic team. Responsibilities: Perform routine vehicle maintenance tasks, including oil changes, tire rotations, and brake replacements. Complete digital inspections to provide to the customer. Diagnose and repair mechanical and electrical issues. Familiarity with schematics to troubleshoot complex vehicle issues. Requirements: 3-5 years as an Automotive Technician. Strong knowledge of vehicle diagnostic systems and methods. Strong attention to detail and problem-solving skills. Compensation: Weekly Pay: $25.00-$35.00/Flat Rate depending on qualifications. Guarantee of 20-30 hours per week. Benefits include Health Insurance, Dental, 401k plan with company match, PTO based on tenure. Pay for further educational opportunities - We will pay for ASE Certification tests, study guides and give bonuses based on passed tests. If interested, please submit your resume to this posting. Qualified candidates will be reached out to via phone or email to conduct an initial interview. Job Type: Full-time Pay: $25.00-$35.00 per hour Benefits: Weekly Pay 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off 7 Paid Holidays Tuition reimbursement Schedule: Day shift Work Location: In person

Under limited supervision, the On-Site Support Specialist performs support functions for a customer site. Use this job if the position is combining several nonexempt functions. This position works more than 50% of the time at the customer location. JOB DUTIES Provides excellent customer service that will enhance the relationship and lead to ongoing sales. May act as a lead/mentor to other employees. Performs one or more of the following support functions primarily at a customer location that include, but are not limited to, ART, VMI, driving, delivery, crib attendant, storeroom work and/or customer service. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Reliability, organization and attention to detail required. Industry experience required; product knowledge from previous warehouse experience is preferred. Customer service and communication skills required. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet required. May need to be certified to operate a forklift. Valid driver's license and good driving record required. PHYSICAL DEMANDS: Must be able to move up to 100 lbs and lift up to 50 lbs. LICENSES & CERTIFICATIONS: None required. SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Resume Mining Join our winning team! Performance Personnel seeks Application Technician (Masking) in Wichita KS. After you apply to this ad, a recruiter will contact you within 48 hours to schedule an in-person interview. If you are a fit for this or any of our hundreds of jobs, you will be hired that day, so please allow for additional time to complete the onboarding process. We want to get you to work as quickly as possible. Primary Job Duties: Reads and understands work order requirements. Identifies parts with printed and/or electronic pictures. Applies paper/tape masking to production parts prior to the chemical process and organic coating. Applies liquid masking to production parts prior to chemical processing. Pulls plugs through close-tolerance features prior to chemical processing. Performs basic racking for prime and paint. Unmasks production parts, as needed, via paper/tape, liquid, or pulling plugs. Prepares parts for prime and paint operations by solvent cleaning and taping. Performs removal of tape residue during the paint prep operations. Performs masking on products. Maintains production of parts requiring masking and layout. This job has 1st and 2nd shift openings. Skills/Requirements: High school diploma or equivalent preferred, but not required. Read, write, and comprehend American English Experience reading and interpreting blueprints preferred, but not required. Ability to learn quickly and apply knowledge in a fast-paced environment. Ability to differentiate between processing requirements. Ability to follow-up effectively with internal and external customers' Must be able to work in a fast-paced environment. The ability to stand for 8+ hours and lift 30+ lbs. Understands and follows production router, masking or de-masking instructions, drawings and specifications given either verbally or in writing, in English. About Performance Personnel: · Performance Personnel is a data-driven, people-focused staffing and recruitment company with hundreds of jobs available daily. · Take the work out of finding work! · Our skilled recruiters will partner with you to find the best opportunities. · We offer an array of services to help our employees maximize their professional development. · Benefits available. · Please contact us at any time - we're happy to help.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES WHAT DOES AN IT DESKTOP SUPPORT DO? This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve. Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization. Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time Asset management - responsible for tracking desktop hardware and software inventory in real-time On-site support - participate in end-user support and problem management for all areas of the IT infrastructure. Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades Other duties as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Desktop Support or IT Help Desk experience Proficiency researching and troubleshooting complex problems and errors Demonstrated ability with basic networking, and telephony Demonstrated ability to research, plan, document, and execute complex tasks/projects Excellent written and oral communication skills Excellent interpersonal and customer service skills Excellent work ethic and dedication Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified Professional (MCITP) are a plus but not required COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be required to frequently travel about the facility moving equipment weighing up to forty (40) pounds, bending or crouching to access cables, and the ability to observe details at close range. Some time will be spent in server rooms and communications equipment spaces for installation, testing, and troubleshooting. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Job Description At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do. Compensation: $15 /hr Worksite Location: Varies Schedule: Part Time -max 28 hrs/wk; Typically M-Th between 8a-5p (flexible with school schedule) Overview / Job Summary: The Temporary IT Student Helpdesk Assistant will assist students with password resets, navigating WSU Tech Websites and connecting to the Wi-Fi network especially from student smartphones, tablets and laptops. The primary work location will be the IT office of the Campus to which they are assigned. Your day-to-day responsibilities will vary, but are not limited to: Provides excellent customer service to WSU Tech Students, Faculty, and Staff. Assists students with connecting personal devices to the WSU Tech Wi-Fi network and connecting to WSU Tech IT services using the Student IT guide Answers the Student IT Helpdesk phone number and call back students needing password resets or help with the Student IT guide Provides the IT Department with suggestions on how to better serve students and improve the Student IT Guide This role is a temporary internship and ideal for gaining short-term experience. It is not a permanent part-time job. Requirements Preferred Qualifications: Current WSU/WSU Tech student in good standing, required. Currently enrolled in WSU Tech's IT Essentials Program or have completed CompTIA A+ Certification, required. Ability to identify basic student IT needs Ability to interact well with a diverse campus population. Excellent organization and customer service skills. Benefits **************************** WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.

KAKE has an immediate opening for an IT Computer Technician. This position will be responsible for repair, maintenance and configuration of PC work stations, servers, printers and wireless access points, as well as domain administration related to personnel changes. The candidate must have strong skills in computer repairs, software installation and configuration, as well as network administration. Job DUTIES: * Troubleshoot and repair computer hardware, software and peripherals, including PC computers, network servers, storage, software applications, LAN cabling, system security and virus protection * Install, manage and maintain workstations and servers with various Windows and Linux OS * Manage employee user accounts through Active Directory * Manage and maintain news production editors and content storage systems * Administration of telephone PBX system * Assist with repair and installation of various broadcast equipment as needed * Perform other duties as assigned * Strong Information Technology background and networking skills required * A degree or certificate in IT or related field is preferred * Experience in repair and maintenance of computers and servers * Experience in network administration of Windows and Linux based computer systems * May involve working with AC, DC, and RF voltages in transmission equipment * General knowledge and experience with mechanical based equipment is a plus * Good eyesight and hearing, ability to lift equipment that may exceed 50 pounds * Must work well under pressure * Strong communication, organizational, and problem-solving skills * Available for on-call emergencies QUALIFICATIONS REQUIRED: Interested candidates can apply to: Lori Johnson, Business Manager KAKE 1500 N. West Street Wichita, KS 67203 Or by e-mail to: ***************** No telephone calls please Lockwood Broadcast Group and KAKE provides equal employment opportunities to all employees and applicants for employment. Pre-employment drug test is required as well as a background screen as allowed by federal, state, and local laws and regulations. Latest Headlines from CNN

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $11.5 per hour Salary Range: 7.25 - 13.5 We are an equal opportunity employer and participate in E-Verify in states where required.

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry-oriented business process. Job Description The candidate will be expected to establish the essentials of an application support environment for a Dassault Apriso (Apriso FlexNet) MES environment. The candidate will be expected to work directly with the client to build and validate requirements, and will then be required to create the environment, including: identify application support artifacts (executable, script files, configuration files, database elements, etc.), create scripts to automate application support processes, document the application support processes, including detailed instruction to execute the processes, and implement these application support environment essentials for the first plant implementation. The application support environment essentials required for this project, are: • Configure test, and verify Apriso's Global Process Manager (Apriso's configuration management tool) • Disaster recovery test process • Build, verify, and promote application support artifacts from development, test, pre-production, and production environments, including appropriate approval processes, including central to regional nodes • Build and verify test data refresh • Build and configure data synchronization utilities • Build “single sign-on” integration • Automated testing • Build monitoring and notification utilities • Build system management KPIs and deployment tracking Required • 75% Onsite required in Wichita, KS • 1-3 years of Apriso FlexNet • 5-8 years of Windows Server 2008 Clustering • 5-8 years of AMS Application Monitoring - Application Support Additional Information Thanks & Regards Harshini Yerra ************ harshini(dot)******************

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry-oriented business process. Job Details: Job Title: Application Support Engineer Job Location: Wichita, KS. Job Description: Overview: The candidate will be expected to establish the essentials of an application support environment for a Dassault Apriso (Apriso FlexNet) MES environment. The candidate will be expected to work directly with the client to build and validate requirements, and will then be required to create the environment, including: identify application support artifacts (executables, script files, configuration files, database elements, etc.), create scripts to automate application support processes, document the application support processes, including detailed instruction to execute the processes, and implement these application support environment essentials for the first plant implementation. The application support environment essentials required for this project, are: • Configure test, and verify Apriso's Global Process Manager (Apriso's configuration management tool) • Disaster recovery test process • Build, verify, and promote application support artifacts from development, test, pre-production, and production environments, including appropriate approval processes, including central to regional nodes • Build and verify test data refresh • Build and configure data synchronization utilities • Build “single sign-on” integration • Automated testing • Build monitoring and notification utilities • Build system management KPIs and deployment tracking Required Skills • 75% Onsite required in Wichita, KS • 1-3 years of Apriso FlexNet • 5-8 years of Windows Server 2008 Clustering • 5-8 years of AMS Application Monitoring - Application Support Desired Skills • 5-8 years of Manufacturers Experience • 3-5 years of MES/MOM Systems • 5-8 years of ADM: Testing Automation Additional InformationThanks & Regards Akshu Reshma reshma(dot)********************** ************ Ext: 106

When applicable, Bombardier promotes flexible and hybrid work policies. Why join us? At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. Bombardier's Benefits Program With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: * Insurance plans (Dental, medical, life insurance, disability, and more) * Competitive base salary * Retirement savings plan * Employee Assistance Program * Tele Health Program What are your contributions to the team? * Create deliverables to support Bombardier Defense programs. This will include the development of system designs, aircraft modifications, and technical documentation such as: * Technical Requirements Documents * System schematics * Supplier requirement documents * System descriptions * Interface control documents * Wiring diagrams * Certification plans to FAA, TCCA and EASA standards * Issue papers * Functional test requirements * Equipment qualification test plans and test reports * Aircraft-level test plans and test reports, and * Design compliance reports * Perform and/or support requirements management, validation, and verification activities. * Review installation drawings, qualification test data and reports. * Analyze ground and flight test data to verify system performance and functionality. * Support change management through research, concepts, design reviews, trade studies, impact analysis, and implementation. * Support internal and external design reviews and program governance sessions. * Provide support for Technical Subcontract Management of system suppliers. * Show compliance to 14CFR Part 25 FAA, TCCA, and EASA certification requirements. How to thrive in this role? * You will hold a Bachelor of Science in Electrical/Electronics/Systems Engineering, or equivalent. * You will have a minimum of 5 years' experience in systems engineering, or a related field. * Per US ITAR (International Traffic in Arms Regulations) Requirements, must be a U.S. Citizen or U.S. Permanent Resident (Green Card Holder). * You will have experience or be familiar with ARP4754A for development of civil aircraft and Systems. * You will have a working knowledge of FAA, TCCA and EASA Part 25 certification requirements. * You will have a working knowledge of system safety processes. * You will be familiar with RTCA DO-160, DO-178 and DO-254 standards. * You will be proficient with MS Office (MS Word, Excel, PowerPoint, Access). * Experience with AutoCAD is also preferred. * You must exhibit excellent written and verbal communication skills. * You will demonstrate interpersonal skills necessary to establish and maintain effective working relationships with co-workers, employees, management, and suppliers. * You will have experience with Commercial Derivative Military programs. * You must be self-motivated and be able to coordinate multiple activities and manage time effectively. Now that you can see yourself in this role, apply and join the Bombardier Team! Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws. Job Systems Engineer, Bombardier Defense Primary Location Wichita, ADMN / MFG, Learjet Organization Learjet Inc Shift Employee Status Regular Requisition 9912 Systems Engineer, Bombardier Defense Nearest Major Market: Wichita

Imagine if you were given an opportunity to connect with others who work to keep our community the most livable and safe it can possibly be. If you have training in electronic maintenance, and have mechanical and computer skills, then you may be a great addition to our Public Works Waste Water Treatment team. Make a difference with the City of Hutchinson! The Engineering Systems Technician performs or assists in a variety of responsible duties in the design, programming, testing, maintenance, repair, and calibration of the City's SCADA (Supervisory Control & Data Acquisition) systems, asset management software. Will also work with City IT and GIS staff. A DAY IN THE LIFE: Performs daily inspections and makes necessary adjustments and repairs on all instrumentation and control systems used to monitor and/or operate the Wastewater Treatment facility; Water Treatment Facility; water production stations, pressure stations, water storage tanks and wastewater lift stations. Performs functional tests, routine maintenance and preventive care for electronic control equipment which includes programmable logical controllers (PLCs), remote terminal units (RTUs), variable speed drives, switch gear equipment, radio telemetry systems, etc.; Diagnose, troubleshoot, update, and repair malfunctioning recording and transmitting devices, etc. Required to respond to after-hour alarms and emergencies. Performs routine calibration and configuration control on electronic equipment; Maintains calibration and system integrity records as required; Performs and monitors installation and/or modifications of instrumentation and control systems for conformance with plans and specifications, and assure proper operation; Modify, design, and change control circuits as required to support additional systems or to sustain temporary operations. Provide direction for outside contractors, engineers, and vendors for installation and/or specialized control systems maintenance; Inspect contractor/vendor installations for compatibility and functionality with control systems interface. Monitor inventory levels, assist in preparations of requisitions and purchase required materials, parts, and services needed for repairs; Monitor performance of the Supervisory Control and Data Acquisition (SCADA) system and respond as necessary; Maintain required reports. Update the asset management system and review system reports for pending work orders, backlog work request and preventive maintenance schedules; Prepares schematics and records of installed system parameters; Documents system changes, performance and failures as needed. Works with Geographic Information Systems (GIS) staff to maintain databases including water & wastewater systems. Uses & assists other staff with the use of GIS programs. Provides software administration through support of asset/work management in various City departments. Trains users, answers questions, troubleshoots problems, performs required maintenance, and assists in system upgrades. Performs all other duties as deemed necessary and assigned. WHAT YOU'LL NEED TO BE SUCCESSFUL: EDUCATION: A high school diploma or GED is required for this position. A minimum of two (2) years' technical training in electronic maintenance is preferred. EXPERIENCE: A minimum of one year of related experience in electronics and/or radio equipment repair and installation. Experience with Wonderware, Allen Bradley RSLogix 5000 and Siemens LC2000 is preferred. CERTIFICATIONS: Must possess and maintain a valid Kansas Driver's License with acceptable driving record. Journeyman Electrical license is preferred. BENEFITS: Health, Dental & Vision Insurance Flexible Spending Accounts: Medical & Dependent Care Retirement: KPERS & 457 Retirement Savings Plan Insured Disability Life Insurance & Optional Voluntary Life Insurance Death Benefit Service Connected Death Vacation Leave, Sick Leave, Wellness Day, Floating Holidays & City Designated Holidays Employee Assistance Program The City of Hutchinson employs over 400 employees that serve our community every day. City employees make Hutchinson a great place to live, work, and play. We take pride in our work and it shows. Come be a part of a workforce that makes a difference! We're always looking for talented, self-motivated individuals to join our team. The City of Hutchinson is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. All employees will be asked to consent to background and drug screening prior to starting employment.

Job DescriptionDescription: At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: The IT Support Specialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your ORGANIZATIONAL SKILLS to: Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required. Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues. Manage and prioritize complex, changing workloads in a challenging technical environment. Complete ConnectWise data entry in an accurate and timely manner. Meet ISG standards of utilization. You will use your TECHNICAL SKILLS to: Respond to and troubleshoot unique customer issues. Manage tickets based on priority and SLA. Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below: Auvik Cisco Citrix Fortinet HP Microsoft RMM Veeam VMWare You will use your CUSTOMER SERVICE SKILLS to: Communication with customers about existing tickets and inform them of the plan to address them. Deal with end users / management during times of pressure. You will use your COLLABORATIVE SKILLS to: Support the Company by completing all other job duties assigned. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner. Requirements: You will meet the following educational, licensing, certification, and work experience requirements: High School Diploma or GED required. A minimum of 3-5 Years of similar or related experience. Working knowledge of networking. Working knowledge of systems administration. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Demonstrated attention to detail with excellent organization and time management skills. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement - Daily improvement matters. Bold ideas move us forward. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Benefits: Bonus based on performance Health insurance Training & development Join Our Growing IT Team at Cybertron! Are you passionate about technology and love solving challenges? Do you thrive in a fast-paced, team-friendly environment? If so, Cybertron wants you on board! We're a growth-focused IT Services Provider based in Wichita, looking for talented individuals to join our hardworking team. We manage and support our clients' technology infrastructure while delivering top-tier customer service. Our diverse client base means every day is different-fast-paced, exciting, and full of opportunities to learn and grow. We push each other to expand our knowledge and improve our skills daily. If you're a problem solver who enjoys working with technology and collaborating with a supportive team, we'd love to hear from you! What We're Looking For: Strong written and verbal communication skills Excellent interpersonal skills with a focus on building relationships, active listening, and asking the right questions Attention to detail with strong documentation and multitasking abilities A technical background with a genuine interest in IT A team player who enjoys mentoring and learning from others A problem solver who embraces challenges and learning opportunities Technical Skills That Will Set You Apart: Windows 10 Network Printers & Deployment LAN & WAN Networking General Hardware & Software Troubleshooting Bonus Skills (Nice to Have): Windows Server 2019 Office 365 & Exchange Administration Active Directory & Group Policy Hyper-V and/or VSphere/ESXi Why Join Cybertron? We're a rapidly growing company that values career-driven professionals who recognize opportunities for growth and development. Here's what we offer: Competitive salaries Generous performance bonuses Health insurance 401k Paid holidays & PTO If you're ready to be part of an exciting team where learning and career growth are part of the culture, apply today! We can't wait to meet you. Compensation: $30,000.00 - $40,000.00 per year We provide Managed IT Services to local small and medium sized businesses. We deploy and support a variety of different technologies and products, everything from Microsoft Windows and Server products to Cisco and VMWare and others. Fast paced and exciting environment, we work with the latest and greatest tech on the market! If you are motivated to learn new skills and increase your knowledge and experience we have a spot for you in our growing company! Cybertron provides World Class IT Services and Support to local small and medium sized businesses.

LOCATION Wichita, KS JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES WHAT DOES AN IT DESKTOP SUPPORT DO? This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve. Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization. Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time Asset management - responsible for tracking desktop hardware and software inventory in real-time On-site support - participate in end-user support and problem management for all areas of the IT infrastructure. Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades Other duties as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Desktop Support or IT Help Desk experience Proficiency researching and troubleshooting complex problems and errors Demonstrated ability with basic networking, and telephony Demonstrated ability to research, plan, document, and execute complex tasks/projects Excellent written and oral communication skills Excellent interpersonal and customer service skills Excellent work ethic and dedication Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified Professional (MCITP) are a plus but not required CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be required to frequently travel about the facility moving equipment weighing up to forty (40) pounds, bending or crouching to access cables, and the ability to observe details at close range. Some time will be spent in server rooms and communications equipment spaces for installation, testing, and troubleshooting. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.