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What is a technical support executive and how to become one
If you have a natural interest in resolving tricky technical problems and troubleshooting computers, electronics, and software, then being a technical support executive is a perfect job for you. In this role, you will handle a team of technical support representatives and guide them in assisting customers and clients facing problems with the products you support. You will also be tasked to assist customers who are under special cases of technical support, especially when they can't be resolved by frontline representatives.
Being a technical support executive can be a mix of stressful and fulfilling - you may talk to irate customers and have the control and soundness of mind to calm them down, or speak with clients who are so appreciative of your help. Either way, this role will give you plenty of experience on how to communicate, empathize, and connect with people of all walks of life.
To qualify for this role, you must have at least a bachelor's degree in Information Technology, Computer Science, or Software Engineering. A strong background and experience in technical support is also a must to get accepted to this executive role.
To handle the job position well, you need excellent communication skills, technical writing and documentation skills, and in-depth knowledge of the products and services the company offers. You are also expected to have soft skills such as staying calm under pressure and empathizing with customers.
What general advice would you give to a technical support executive?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $89,469
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 15.22%
Black or African American 9.35%
Hispanic or Latino 15.24%
Unknown 5.31%
White 54.47%
Genderfemale 37.58%
male 62.42%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Technical support executive career paths
Key steps to become a technical support executive
Explore technical support executive education requirements
Start to develop specific technical support executive skills
Skills Percentages Customer Service 24.26% Customer Satisfaction 7.62% Technical Support 6.57% CRM 4.66% Desktop Support 3.68% Complete relevant technical support executive training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technical support executives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical support executive based on U.S. Bureau of Labor Statistics data and data from real technical support executive resumes.Research technical support executive duties and responsibilities
- Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
- Assist with setting up VPN and connecting to network printers.
- Analyze and define VMWare setup and configuration.
- Perform array software upgrades without disrupting host connectivity in SAN environments.
Get technical support executive experience
Generally, it takes 1-2 years to become a technical support executive. The most common roles before becoming a technical support executive include technical support specialist, administrative assistant team lead and systems administrator.Prepare your technical support executive resume
When your background is strong enough, you can start writing your technical support executive resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a technical support executive resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable technical support executive resume templates
Build a professional technical support executive resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your technical support executive resume.
Apply for technical support executive jobs
Now it's time to start searching for a technical support executive job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first technical support executive job
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Average technical support executive salary
The average technical support executive salary in the United States is $89,469 per year or $43 per hour. Technical support executive salaries range between $60,000 and $131,000 per year.
What am I worth?
How do technical support executives rate their job?
Technical support executive reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
Working with The people
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
