How to hire a technical support executive

How to hire a technical support executive, step by step

Here's a step-by-step technical support executive hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical support executive job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical support executive
• Step 8: Go through the hiring process checklist

What does a technical support executive do?

Post a technical support executive job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you start hiring a technical support executive, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A technical support executive's background is also an important factor in determining whether they'll be a good fit for the position. For example, technical support executives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents technical support executive salaries for various positions.

   Type of Technical Support Executive	Description	Hourly rate
   Technical Support Executive	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$28-62
   Support Analyst	The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users... Show more	$24-54
   Systems Support	A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show more	$21-42

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Satisfaction
   • Technical Support
   • CRM
   • Desktop Support
   • Troubleshoot
   • Ongoing Maintenance
   • Executive Support
   • Client Facing
   • Video Conferencing
   • Mac
   • Android
   • OS
   • Pre Sales

   Check all skills

   Responsibilities:

   • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
   • Assist with setting up VPN and connecting to network printers.
   • Analyze and define VMWare setup and configuration.
   • Perform array software upgrades without disrupting host connectivity in SAN environments.
   • Support clients with data center relate network, Microsoft system administration, and Linux system administration troubleshooting.
   • Provide systems administration support for Linux and windows systems including server and workstation upgrades, backup and disaster recovery.

   More technical support executive duties

3. Make a budget

   Including a salary range in the technical support executive job description is a good way to get more applicants. A technical support executive salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a technical support executive in Utah may be lower than in New York, and an entry-level engineer typically earns less than a senior-level technical support executive. Additionally, a technical support executive with lots of experience in the field may command a higher salary as a result.

   Average technical support executive salary

   $89,469yearly

   $43.01 hourly rate

   ---

   Entry-level technical support executive salary

   $60,000 yearly salary

   Updated December 15, 2025

   Average technical support executive salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$106,721	$51
   2	California	$101,937	$49
   3	District of Columbia	$97,041	$47
   4	Virginia	$93,426	$45
   5	New Jersey	$92,660	$45
   6	Rhode Island	$90,270	$43
   7	Massachusetts	$81,217	$39
   8	Florida	$79,449	$38
   9	Ohio	$73,735	$35
   10	Illinois	$70,431	$34
   11	Texas	$70,198	$34
   12	Georgia	$68,348	$33
   13	North Carolina	$66,268	$32
   14	Oregon	$64,949	$31
   15	Colorado	$62,037	$30
   16	Kansas	$58,382	$28

   Average technical support executive salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$129,313	$62.17	89
   2	PayPal	$125,677	$60.42	3
   3	Intuitive Surgical	$115,927	$55.73	4
   4	Baker Hughes	$115,359	$55.46	7
   5	Lucid Motors	$111,627	$53.67	31
   6	Dana Incorporated	$111,262	$53.49
   7	Visa	$109,168	$52.48	29
   8	TEKsystems	$105,186	$50.57	240
   9	M&T Bank	$104,181	$50.09	18
   10	Pwc	$102,267	$49.17	1,158
   11	Pinnacle Technical Resources	$99,383	$47.78	9
   12	Accenture	$97,004	$46.64	457
   13	CDW	$96,617	$46.45	7
   14	Tata Group	$91,401	$43.94	105
   15	IGATE	$88,341	$42.47
   16	WorldLink	$81,933	$39.39
   17	Wells Fargo	$77,398	$37.21	50
   18	Zones	$76,050	$36.56	10
   19	IMA Financial Group	$69,129	$33.24	19
   20	Charles Schwab	$67,244	$32.33	11

4. Writing a technical support executive job description

   A job description for a technical support executive role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a technical support executive job description:

   Technical support executive job description example

   About the location
   
   Alcoa's U.S. portfolio includes Alcoa's corporate headquarters (ACC), Alcoa's Technology Center (ATC), four smelters, hydroelectric power and a calcined coke plant. Working at the Pittsburgh Alcoa Corporate Center, located on the thriving North Shore of Pittsburgh, allows employees to experience firsthand whether working virtually or on-site or a hybrid of the two what being a values-based company means. Through daily interactions with colleagues and exposure to some of the organization's highest-level executives, the office creates an environment in which all employees can develop and contribute to their full potential. Outside of the office, Pittsburgh itself is one of the country's most livable and affordable cities - combining the city feel with small town charm. Pittsburgh offers beautiful views of our three rivers, access to fan-favorite sports teams, and so much more!
   
   About the job
   
   We are searching for an experienced professional to join our ITAS (Information Technology and Automation Solutions) team here at Alcoa. This person will provide support and solutions to the different components of the deskside environment (Workstations, laptops, mobile, printers, tablets, etc.).
   
   This professional will also support the executives and leadership management located at Alcoa Headquarter in Pittsburgh. This may also involve in providing appropriate multimedia environment and support when leadership is hosting meetings inside/outside Alcoa.
   
   Major Activities/Key Challenges
   Work independently or as part of a team to develop, implement, evaluate, procure, and support IT solutions that add the most value to Alcoa.Apply technically sound methods of investigation, analysis, design, planning, and scheduling.Provide reactionary support and/or preventive maintenance on the business systems.Provide high-level technical solutions to customers, such as business leadership, managers, work team, peers, and other relevant personnel in the ITAS organization.Develop detailed knowledge of business processes, participate in, and learn how to perform the analysis of the customers to identify gaps and opportunities for improvement.Identify, establish, and support improved multi-functional data and system linkages.Follow appropriate methodologies, support processes, and procedures.Align with all Alcoa conformity guidelines compliance controls (with a specific focus on business partnerships, change control, disaster recovery, and security).Operate within an on- and off-shore model that provides development and/or support solutions.Keep track of key developments in the digital world to continually identify new insights, tools and trends that could provide opportunities for AlcoaSupport executives which include working with and facilitating interactions between various ITAS teams for problem-solving & support issues.Facilitate meetings with local and global support to share information, standard methodologies, and lessons learned.Coordinate technical support for events, such as Board Meetings, Town Halls, and Leadership Meetings.Participate in small projects, implement the plans including regular review with the project team leader.Assure regular execution of standard operational activities related to business infrastructure.Willingness to occasionally travel to different smaller sites.On-duty, off-hours support as needed.
   
   Crucial Knowledge & Skills/Education
   Our values - act with integrity, operate with excellence, care for people & lead with courage - are at the foundation of everything we do. To be successful in this role and to play a part in our ongoing success we desire the following background:
   Bachelor's degree in Computer Science, Information Technology, or related field.3 to 5 years of practical experience.Detailed understanding of IT Operating Systems, teamwork tools and network topologies.Strong business insight, intellectual curiosity, and a proven work ethic Domain expertise in client/LAN/telecom or significant manufacturing and / or business-specific experience.Strong human relation skills and be able to interact with internal and external customers, other support groups and ITAS Enterprise management.Verbal and written communication skills.Proficient in local language and possess a fluent level of English.
   
   To support our teams and their families beyond the workplace, Alcoa provides an outstanding benefits package effective day one of employment! In addition to medical benefits, we offer structured work-from-home programs, employee resource group opportunities, 401K options and a first-rate vacation plan for valuable work-life balance.
   
   Alcoa encourages applications from women, people of diverse backgrounds and those with different skills and life experiences. Alcoa is proud to be an equal opportunity workplace.
   
   #LI-TL2

   Copy this example

   

5. Post your job

   There are a few common ways to find technical support executives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your technical support executive job on Zippia to find and recruit technical support executive candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit technical support executives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   Sometimes, it's not enough to interview technical support executive candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical support executive

   Once you've decided on a perfect technical support executive candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new technical support executive. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a technical support executive?