Technical support executive job description
Updated March 14, 2024
10 min read
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Example technical support executive requirements on a job description
Technical support executive requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in technical support executive job postings.
Sample technical support executive requirements
- Bachelor's degree in Computer Science or related field.
- 3+ years of experience in technical support.
- Hands-on experience with computer networks, operating systems, and software.
- Excellent problem-solving skills.
- Strong understanding of customer service principles and practices.
Sample required technical support executive soft skills
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team.
- Highly organized and detail-oriented.
- Ability to handle multiple tasks simultaneously.
- Strong customer service orientation.
Technical support executive job description example 1
Alcoa technical support executive job description
About the location
Alcoa's U.S. portfolio includes Alcoa's corporate headquarters (ACC), Alcoa's Technology Center (ATC), four smelters, hydroelectric power and a calcined coke plant. Working at the Pittsburgh Alcoa Corporate Center, located on the thriving North Shore of Pittsburgh, allows employees to experience firsthand whether working virtually or on-site or a hybrid of the two what being a values-based company means. Through daily interactions with colleagues and exposure to some of the organization's highest-level executives, the office creates an environment in which all employees can develop and contribute to their full potential. Outside of the office, Pittsburgh itself is one of the country's most livable and affordable cities - combining the city feel with small town charm. Pittsburgh offers beautiful views of our three rivers, access to fan-favorite sports teams, and so much more!
About the job
We are searching for an experienced professional to join our ITAS (Information Technology and Automation Solutions) team here at Alcoa. This person will provide support and solutions to the different components of the deskside environment (Workstations, laptops, mobile, printers, tablets, etc.).
This professional will also support the executives and leadership management located at Alcoa Headquarter in Pittsburgh. This may also involve in providing appropriate multimedia environment and support when leadership is hosting meetings inside/outside Alcoa.
Major Activities/Key Challenges
Work independently or as part of a team to develop, implement, evaluate, procure, and support IT solutions that add the most value to Alcoa.Apply technically sound methods of investigation, analysis, design, planning, and scheduling.Provide reactionary support and/or preventive maintenance on the business systems.Provide high-level technical solutions to customers, such as business leadership, managers, work team, peers, and other relevant personnel in the ITAS organization.Develop detailed knowledge of business processes, participate in, and learn how to perform the analysis of the customers to identify gaps and opportunities for improvement.Identify, establish, and support improved multi-functional data and system linkages.Follow appropriate methodologies, support processes, and procedures.Align with all Alcoa conformity guidelines compliance controls (with a specific focus on business partnerships, change control, disaster recovery, and security).Operate within an on- and off-shore model that provides development and/or support solutions.Keep track of key developments in the digital world to continually identify new insights, tools and trends that could provide opportunities for AlcoaSupport executives which include working with and facilitating interactions between various ITAS teams for problem-solving & support issues.Facilitate meetings with local and global support to share information, standard methodologies, and lessons learned.Coordinate technical support for events, such as Board Meetings, Town Halls, and Leadership Meetings.Participate in small projects, implement the plans including regular review with the project team leader.Assure regular execution of standard operational activities related to business infrastructure.Willingness to occasionally travel to different smaller sites.On-duty, off-hours support as needed.
Crucial Knowledge & Skills/Education
Our values - act with integrity, operate with excellence, care for people & lead with courage - are at the foundation of everything we do. To be successful in this role and to play a part in our ongoing success we desire the following background:
Bachelor's degree in Computer Science, Information Technology, or related field.3 to 5 years of practical experience.Detailed understanding of IT Operating Systems, teamwork tools and network topologies.Strong business insight, intellectual curiosity, and a proven work ethic Domain expertise in client/LAN/telecom or significant manufacturing and / or business-specific experience.Strong human relation skills and be able to interact with internal and external customers, other support groups and ITAS Enterprise management.Verbal and written communication skills.Proficient in local language and possess a fluent level of English.
To support our teams and their families beyond the workplace, Alcoa provides an outstanding benefits package effective day one of employment! In addition to medical benefits, we offer structured work-from-home programs, employee resource group opportunities, 401K options and a first-rate vacation plan for valuable work-life balance.
Alcoa encourages applications from women, people of diverse backgrounds and those with different skills and life experiences. Alcoa is proud to be an equal opportunity workplace.
#LI-TL2
Alcoa's U.S. portfolio includes Alcoa's corporate headquarters (ACC), Alcoa's Technology Center (ATC), four smelters, hydroelectric power and a calcined coke plant. Working at the Pittsburgh Alcoa Corporate Center, located on the thriving North Shore of Pittsburgh, allows employees to experience firsthand whether working virtually or on-site or a hybrid of the two what being a values-based company means. Through daily interactions with colleagues and exposure to some of the organization's highest-level executives, the office creates an environment in which all employees can develop and contribute to their full potential. Outside of the office, Pittsburgh itself is one of the country's most livable and affordable cities - combining the city feel with small town charm. Pittsburgh offers beautiful views of our three rivers, access to fan-favorite sports teams, and so much more!
About the job
We are searching for an experienced professional to join our ITAS (Information Technology and Automation Solutions) team here at Alcoa. This person will provide support and solutions to the different components of the deskside environment (Workstations, laptops, mobile, printers, tablets, etc.).
This professional will also support the executives and leadership management located at Alcoa Headquarter in Pittsburgh. This may also involve in providing appropriate multimedia environment and support when leadership is hosting meetings inside/outside Alcoa.
Major Activities/Key Challenges
Work independently or as part of a team to develop, implement, evaluate, procure, and support IT solutions that add the most value to Alcoa.Apply technically sound methods of investigation, analysis, design, planning, and scheduling.Provide reactionary support and/or preventive maintenance on the business systems.Provide high-level technical solutions to customers, such as business leadership, managers, work team, peers, and other relevant personnel in the ITAS organization.Develop detailed knowledge of business processes, participate in, and learn how to perform the analysis of the customers to identify gaps and opportunities for improvement.Identify, establish, and support improved multi-functional data and system linkages.Follow appropriate methodologies, support processes, and procedures.Align with all Alcoa conformity guidelines compliance controls (with a specific focus on business partnerships, change control, disaster recovery, and security).Operate within an on- and off-shore model that provides development and/or support solutions.Keep track of key developments in the digital world to continually identify new insights, tools and trends that could provide opportunities for AlcoaSupport executives which include working with and facilitating interactions between various ITAS teams for problem-solving & support issues.Facilitate meetings with local and global support to share information, standard methodologies, and lessons learned.Coordinate technical support for events, such as Board Meetings, Town Halls, and Leadership Meetings.Participate in small projects, implement the plans including regular review with the project team leader.Assure regular execution of standard operational activities related to business infrastructure.Willingness to occasionally travel to different smaller sites.On-duty, off-hours support as needed.
Crucial Knowledge & Skills/Education
Our values - act with integrity, operate with excellence, care for people & lead with courage - are at the foundation of everything we do. To be successful in this role and to play a part in our ongoing success we desire the following background:
Bachelor's degree in Computer Science, Information Technology, or related field.3 to 5 years of practical experience.Detailed understanding of IT Operating Systems, teamwork tools and network topologies.Strong business insight, intellectual curiosity, and a proven work ethic Domain expertise in client/LAN/telecom or significant manufacturing and / or business-specific experience.Strong human relation skills and be able to interact with internal and external customers, other support groups and ITAS Enterprise management.Verbal and written communication skills.Proficient in local language and possess a fluent level of English.
To support our teams and their families beyond the workplace, Alcoa provides an outstanding benefits package effective day one of employment! In addition to medical benefits, we offer structured work-from-home programs, employee resource group opportunities, 401K options and a first-rate vacation plan for valuable work-life balance.
Alcoa encourages applications from women, people of diverse backgrounds and those with different skills and life experiences. Alcoa is proud to be an equal opportunity workplace.
#LI-TL2
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Technical support executive job description example 2
JLL technical support executive job description
Work Dynamics
What this job involves:
You'll also oversee the repair and maintenance of cooling and heating systems, plumbing and water supply, electricity and lighting fixtures, and other equipment and supplies. Moreover, you'll be in charge of performing routine inspection, inventory and documentation of these systems.
Providing sound leadership to boost results
Ensuring smooth day-to-day operation is a responsibility that requires impeccable leadership skills. You'll demonstrate this by overseeing our electricians and their scope of work. You'll also work closely with pretty much everyone across the board--from superiors to peers and subordinates.
Aside from our internal teams, you'll also be the main point of contact for our vendors for all maintenance services. Churning out reports will also be part of your mandate. In this role, you'll monitor our maintenance activities, and produce daily and weekly summary reports on these activities.
Sound like you? To apply you need to have:
Technical competence like no other
Working for a global real estate leader like JLL, you must demonstrate technical expertise that will help you go head-to-head with some of the industry's most brilliant minds.
Having said so, the ideal candidate must be a degree holder with at least three years' experience in the field. Likewise, you must possess a strong working knowledge of policies, building maintenance and people management. Proven expertise in the principles and techniques of carpentry, electrical, plumbing, and general property management may also give you an edge in getting the job.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
What this job involves:
You'll also oversee the repair and maintenance of cooling and heating systems, plumbing and water supply, electricity and lighting fixtures, and other equipment and supplies. Moreover, you'll be in charge of performing routine inspection, inventory and documentation of these systems.
Providing sound leadership to boost results
Ensuring smooth day-to-day operation is a responsibility that requires impeccable leadership skills. You'll demonstrate this by overseeing our electricians and their scope of work. You'll also work closely with pretty much everyone across the board--from superiors to peers and subordinates.
Aside from our internal teams, you'll also be the main point of contact for our vendors for all maintenance services. Churning out reports will also be part of your mandate. In this role, you'll monitor our maintenance activities, and produce daily and weekly summary reports on these activities.
Sound like you? To apply you need to have:
Technical competence like no other
Working for a global real estate leader like JLL, you must demonstrate technical expertise that will help you go head-to-head with some of the industry's most brilliant minds.
Having said so, the ideal candidate must be a degree holder with at least three years' experience in the field. Likewise, you must possess a strong working knowledge of policies, building maintenance and people management. Proven expertise in the principles and techniques of carpentry, electrical, plumbing, and general property management may also give you an edge in getting the job.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Technical support executive job description example 3
Zones technical support executive job description
Are you motivated by the need to achieve outstanding results and do whatever it takes to succeed?? If so, Zones is adding to our Field Sales team and on the hunt for high potential Advanced Technology Executives across North America! If you have a minimum of 5 years' experience successfully selling tech related products, services and solutions and a combination of handling inbound leads with the excitement of pure, new business development - aka HUNTING we want to speak with you!
We are all about great service which goes hand in hand with a dynamic sales team and love to compete and WIN in the market! We help each other and push each other to the absolute highest potential!
Advanced Technology Executives collaborate with Solution Architects, and sales specialist resources in the software and cloud verticals to develop deep value in technology solutions for their customers. With a proven record of accomplishment of selling technology solutions (data center, networking, cloud, software and services) to major customers, our Account Executives are trusted partners who manage deep account relationships, develop strategic sales plans and thrive on driving results.
Compensation is robust for those who are willing to work hard, enjoy the high expectations and energy of our intense championing sales team.
We are looking for you if you are ready to work hard, enjoy the energy of a high-octane team and prepared to succeed!
Key Responsibilities
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Advanced Technology Executive is primarily responsible for:
+ Being the driving force in the success of the company's goals & objectives through achieving & exceeding individual sales quota
+ Executing tactical customer plans or potential sales account plans as directed.
+ Maintaining constant awareness of the market, competitor activities, and recognize trends that develop.
+ Ownership of their business as a trusted partner and advisor to customers focused on selling services (Professional, Technical, Staffing and Managed) and advanced technology solutions
+ Building relationships within an assigned region and selling Zones Information technology solutions and services to clients
+ Driving profitably through margin diligence, creative solutioning and developing target accounts in partnership with Inside account executives assigned to portfolios
+ Providing in-depth customer technology roadmaps and client account strategies; and collaboratively working with field account executives to uncover new sales opportunities
+ Developing partnerships with OEM Representatives and optimizing joint selling to drive preferred pricing, registration and teaming opportunities
+ Building market awareness of Zones' global capabilities and Diversity status through participation in local/regional industry events, organizations and affiliations
+ Detailed account planning with rigorous ability to execute on strategic selling initiatives
We are seeking candidates with the following experience and skills:
Education:
+ BA Preferred
Required Experience:
+ 5+ years of experience in Field-based information technology solutions sales
+ 7+ years required of industry experience in a business development and/or direct quota driven sales role focused on margin attainment
+ Proven new business "Hunter" experienced in working with Tier 1 - 2 Clients.
+ Active prospecting, demand generation, and qualification of opportunities.
+ Value added reseller experience with services focus preferred
+ Deep understanding of technologies that drive Zones solutions such as:
+ Data Center
+ Unified Communications
+ Security
+ IOT
+ Cloud and/or Mobility
+ Solid "in territory" relationships with top tier partners such as Cisco, Dell/EMC, HPE, Microsoft, AWS
+ Proven record of successfully hunting and acquiring new Enterprise size business with C- level relationships
+ Experience teaming collaboratively with an account executive in a high-volume and fast- paced professional environment
Technology Focus & Requirements
+ Familiarity with a CRM System (Microsoft) for strategic pipeline management preferred
#LI-Remote #LI-LM1
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
We are all about great service which goes hand in hand with a dynamic sales team and love to compete and WIN in the market! We help each other and push each other to the absolute highest potential!
Advanced Technology Executives collaborate with Solution Architects, and sales specialist resources in the software and cloud verticals to develop deep value in technology solutions for their customers. With a proven record of accomplishment of selling technology solutions (data center, networking, cloud, software and services) to major customers, our Account Executives are trusted partners who manage deep account relationships, develop strategic sales plans and thrive on driving results.
Compensation is robust for those who are willing to work hard, enjoy the high expectations and energy of our intense championing sales team.
We are looking for you if you are ready to work hard, enjoy the energy of a high-octane team and prepared to succeed!
Key Responsibilities
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Advanced Technology Executive is primarily responsible for:
+ Being the driving force in the success of the company's goals & objectives through achieving & exceeding individual sales quota
+ Executing tactical customer plans or potential sales account plans as directed.
+ Maintaining constant awareness of the market, competitor activities, and recognize trends that develop.
+ Ownership of their business as a trusted partner and advisor to customers focused on selling services (Professional, Technical, Staffing and Managed) and advanced technology solutions
+ Building relationships within an assigned region and selling Zones Information technology solutions and services to clients
+ Driving profitably through margin diligence, creative solutioning and developing target accounts in partnership with Inside account executives assigned to portfolios
+ Providing in-depth customer technology roadmaps and client account strategies; and collaboratively working with field account executives to uncover new sales opportunities
+ Developing partnerships with OEM Representatives and optimizing joint selling to drive preferred pricing, registration and teaming opportunities
+ Building market awareness of Zones' global capabilities and Diversity status through participation in local/regional industry events, organizations and affiliations
+ Detailed account planning with rigorous ability to execute on strategic selling initiatives
We are seeking candidates with the following experience and skills:
Education:
+ BA Preferred
Required Experience:
+ 5+ years of experience in Field-based information technology solutions sales
+ 7+ years required of industry experience in a business development and/or direct quota driven sales role focused on margin attainment
+ Proven new business "Hunter" experienced in working with Tier 1 - 2 Clients.
+ Active prospecting, demand generation, and qualification of opportunities.
+ Value added reseller experience with services focus preferred
+ Deep understanding of technologies that drive Zones solutions such as:
+ Data Center
+ Unified Communications
+ Security
+ IOT
+ Cloud and/or Mobility
+ Solid "in territory" relationships with top tier partners such as Cisco, Dell/EMC, HPE, Microsoft, AWS
+ Proven record of successfully hunting and acquiring new Enterprise size business with C- level relationships
+ Experience teaming collaboratively with an account executive in a high-volume and fast- paced professional environment
Technology Focus & Requirements
+ Familiarity with a CRM System (Microsoft) for strategic pipeline management preferred
#LI-Remote #LI-LM1
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
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Updated March 14, 2024
Updated March 14, 2024