Technical support executive jobs near me

GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency. The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, offering Tier II/III support, system integration, workflow automation, and service optimization. This position will be in Washington, DC and will be a hybrid remote position. Responsibilities: Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics). Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules. Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools. Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions. Develop and implement automation and monitoring solutions to improve system reliability and performance. Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools. Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives. Document technical solutions, system configurations, and standard operating procedures (SOPs). Qualifications: Bachelor's with 8+ years (or commensurate experience) Required Skills and Experience 6++ years of hands-on experience with ServiceNow administration and development. Proficient in one or more enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics). Strong understanding of ITIL frameworks and best practices. Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs. Demonstrated ability to work in a fast-paced, mission-focused environment with minimal supervision. Clearance Required: US citizenship is required to acquire a Top Secret Clearance. Preferred Skills and Experience Active ServiceNow Certified System Administrator or Developer Certification. Experience supporting IT environments within the Department of Homeland Security (DHS) or other federal agencies. Knowledge of federal cybersecurity compliance standards (e.g., NIST 800-53, FISMA). Familiarity with Agile development and DevSecOps environments. Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $130,000.00 - USD $140,000.00 /Yr.

Experienced IT Support Specialist At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients. Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm. Responsibilities include: Install, configure, and maintain software and hardware systems to ensure optimal performance Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems Provide application support and training Deliver outstanding customer service both at desk-side and via remote support tools Assist with systems and application administration Maintain inventory of IT equipment Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production Required Skills and Experience: Experience providing desk-side, telephone, and remote support in law firms or similar environments Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices Strong customer service, verbal, and written communication skills Ability to communicate computer problems and resolutions to all levels of knowledge and experience Excellent organizational skills A+ and NET+ certifications, or equivalent work experience Benefits: Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro. We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities. Application Instructions: Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position. Help Us Learn About You: The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.

We are seeking a junior-level Data Science professional with a strong academic foundation and early hands-on experience. The ideal candidate will hold a bachelor's degree in a data science-related field and bring internship or project experience that demonstrates curiosity, initiative, and a willingness to learn from senior team members. This role is a great opportunity for someone eager to grow their technical skill set while supporting a high-impact mission. Required Qualifications Active TS/SCI clearance with the willingness to obtain a CI polygraph Ability to work onsite in Northern Virginia, 40 hours per week (telework options are extremely limited) Proficiency with Python and SQL Preferred Qualifications Familiarity with GEOINT collection and related NGA/NRO systems Experience with additional programming languages such as R, JavaScript, HTML, and CSS Understanding of object-oriented programming Experience using visualization tools such as Grafana, Tableau, or Kibana Ability to quickly learn new technologies, adapt to evolving mission requirements, and support the development/testing of new analytic methodologies

The Coordinator, Technical Support plays a vital role in delivering a seamless, reliable technology experience for all AOTA staff. As a frontline partner to our employees, this position provides high-quality technical assistance, manages daily helpdesk operations, supports key enterprise systems, and oversees hardware and software procurement. The Coordinator also ensures that IT documentation is accurate, accessible, and up to date-helping the organization operate efficiently and confidently. This is an exciting time to join AOTA's IT function. Our team is in a period of intentional rebuilding and modernization, creating opportunities to contribute ideas, improve processes, and shape a more responsive, user-centered technology environment. Working closely with AOTA's Internal IT Team and our Technology Consultant, the Coordinator ensures that all tickets and systems requests are handled with urgency, clarity, and a service-oriented mindset. The ideal candidate is proactive, solutions-driven, and passionate about delivering exceptional customer service. They thrive in a collaborative, mission-driven environment and are energized by the opportunity to help build an IT team that puts people first. WORK ENVIRONMENT (Hybrid/Remote): This position is mostly remote with hybrid expectations in the Bethesda, MD Headquarters. POSITION SPECIFIC DUTIES: Helpdesk Support Respond to IT support requests via phone, email, and ticketing system in a timely and professional manner. Troubleshoot and resolve technical issues or escalate as needed to internal IT staff or external vendors. Conduct follow-up to confirm resolution and ensure staff satisfaction. Provide remote support and create clear, user-friendly instructional materials. Maintain and update internal help documentation and training resources. Hardware & Equipment Support Coordinate procurement, setup, and deployment of IT equipment for new hires and existing staff through the Managed Services Provider (MSP). Assist with basic troubleshooting and translate technical needs for MSP support. Ensure hardware inventory and documentation are accurate and up-to-date. Software & Applications Support and administer enterprise applications, including Zoom, Formstack, Salesforce (in conjunction with Salesforce Administrator), and other SaaS solutions. Monitor software licensing and ensure compliance with vendor agreements. Troubleshoot software issues and coordinate with vendors to implement solutions. System & Access Management Support user access requests, permissions, and security protocols, including multi-factor authentication and password vaults. Assist staff with account management, login issues, and IT security best practices. Collaboration & Communication Work closely with IT leadership, internal teams, and external vendors to support organizational goals. Document processes and provide knowledge-sharing resources to improve team efficiency. Participate in IT planning, problem-solving, and cross-functional projects as needed. Performs other duties as assigned. EDUCATION/EXPERIENCE/SKILLS: Bachelor's degree, technical school graduate, or current student with relevant coursework in IT support. Minimum of 3 or more years of experience in IT helpdesk or technical support. Experience with Microsoft Windows applications, including Teams and SharePoint is required. Proficiency with commonly used platforms and the ability to quickly learn specialized solutions, including AOTA's CRM, publishing platforms, program management tools, and form builders. Experience supporting user access management, permissions, multi-factor authentication, password vaults, and other security protocols. Strong customer service orientation with excellent verbal and written communication skills. Ability to explain technical concepts clearly to users of varying skill levels. Analytical, detail-oriented, and adept at troubleshooting and problem-solving. Capable of managing multiple priorities, tracking progress, and meeting deadlines. Highly organized with methodical approach to work, including documenting processes and communicating status updates. Self-motivated, collaborative, and able to work independently in a fast-paced, mission-driven environment. Demonstrated commitment to AOTA's cultural values, including trust, respect, equity, inclusion, and member-centered service. Adaptable and proactive, with a willingness to learn and implement new technologies and processes. Creative and solutions-oriented, able to identify opportunities for improvement and contribute to process enhancements. About the American Occupational Therapy Association (AOTA) Founded in 1917, AOTA is the national professional home for more than 50,000 occupational therapy practitioners, assistants, and students. Our members- and the broader OT community of over 230,000 professionals nationwide- improve quality of life for individuals of all ages through meaningful engagement in everyday activities. Together, we span all 50 states, the District of Columbia, Puerto Rico, and global practice settings. Headquartered in Bethesda, MD, AOTA advances the profession through advocacy, standard-setting, research, education, and public awareness. We champion access to high-quality care, empower our members through evidence-based resources and professional development, and strengthen the voice and visibility of occupational therapy in health, education, and community systems. Our Mission To advance occupational therapy practice, education, and research through standard setting and advocacy on behalf of our members, the profession, and the public. Our Vision for 2030 Enriching life for ALL individuals and society through meaningful engagement in everyday activities. At AOTA, we believe in the power of occupation to transform lives- and we are building the future of the profession alongside a passionate, collaborative, and forward-thinking community. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

At Titan Financials, we empower individuals and families through financial education and wealth-building strategies. Our mission is to provide clients with the knowledge, tools, and protection they need to build long-term financial security. We're expanding our team with IT professionals who want to transition into a more flexible, rewarding, and purpose-driven career. Role Description - This Is NOT an IT Job Are you an IT professional, systems engineer, help desk specialist, network technician, cloud engineer, or tech expert who wants: Freedom of time A career with less burnout Long-term financial stability Full control over your income and schedule If so, this opportunity is designed for you. This is not an IT position. There are: ❌ No support tickets ❌ No troubleshooting ❌ No on-call schedules ❌ No technical maintenance ❌ No deployments or outages Instead, this is a career transition opportunity where your analytical thinking, communication skills, and problem-solving abilities translate perfectly into helping individuals and families strengthen and “secure” their financial future. This is a fully remote, commission-based (no cap) role as a Financial Professional, ideal for IT workers seeking a flexible, scalable, and meaningful income stream. Flexible Schedule | Part-Time or Full-Time | 1099 Contract | Zero IT Work | Full Training & Mentorship Provided What You'll Do Educate clients on key financial concepts such as income protection, retirement strategies, debt management, and wealth building. Help families strengthen their financial “infrastructure,” applying the same organized, logical thinking used in IT. Build trust-centered relationships through transparency, communication, and ethical guidance. Identify clients' financial needs and create tailored strategies to help them reach long-term goals. Collaborate with a supportive team (many with IT backgrounds) who provide weekly mentorship and training. Build and manage your own client base while enjoying complete schedule flexibility. Why IT Professionals Excel Here IT workers succeed in this field because their core strengths apply naturally: ✔ NOT an IT Job - No Burnout Say goodbye to: Help desk queues Escalations Late-night outages On-call rotations High-stress deployments This career supports balance, wellbeing, and long-term stability. ✔ Freedom of Time & Remote Flexibility Work when you want. Work where you want. Design a career around your life-not the other way around. ✔ High Long-Term Earning Potential No salary cap. Residual income opportunities. Your income reflects your effort and skill-not your hours. ✔ IT Skills Transfer Seamlessly Analytical Problem-Solving: Break down financial concepts like you break down technical issues. Clear Communication: Explain financial strategies the same way you explain complex systems. Logical System Thinking: Build solid financial foundations like you build stable infrastructure. Ethical Standards: Confidentiality and trust are second nature to IT pros. Solution-Oriented Mindset: Identify gaps, solve problems, and implement strategies. Career Growth Path After 3 Months Within your first 90 days, you will have: Earned your U.S. State-Issued Life Producer License Completed our comprehensive training program for independent agents Gained a strong understanding of how to educate clients on essential financial concepts Participated in weekly 1-on-1 coaching and group training sessions Developed confidence in guiding clients and communicating value Earned your first promotion, recognizing your growth and early accomplishments After 1 Year By your first year, you will have: Mastered the responsibilities of the position with efficiency and confidence Built strong internal relationships with mentors and fellow professionals Been trusted with greater responsibilities as your expertise grows Achieved your second promotion, with a clear path toward becoming a Broker Created a lifestyle with more freedom, less stress, and greater financial stability than most IT roles can offer Basic Qualifications 18 years or older U.S. Social Security Number Able to pass a background check Willing to obtain a state life/health insurance license (training provided) Professional, ethical, strong communication skills Benefits 100% remote Flexible scheduling High-income potential Leadership development and ongoing support A positive, collaborative work culture No prior financial background required Location United States (Remote) Your Next Step If you're an IT professional ready to transition to a more flexible, less stressful, and more financially rewarding career-this is your opportunity to shift from supporting technology to helping families build strong financial systems. Job Types: Full-time, Part-time Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations? This position does require investment costs to obtain the proper license; if you are not currently licensed, are you willing to go through the steps to get licensed? You acknowledge this position is 100% remote working part-time of 10 hours per week. You acknowledge this position requires a minimum of 10 hours per week, attending weekly group trainings, and weekly 1-on-1 trainings to be successful. You acknowledge this position is 100% commission with no base pay and is designed to work alongside a full-time position. Work Location: Remote

Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers-accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform. You Are: The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work: Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars. Here's What You Need Minimum 1 years experience with Customer Technical Support Minimum 1 years experience with Customer Experience Management. Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as Service Now or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience Strong communication skills to interface with non technical stakeholders, senior leadership and executives High School Diploma or GED Bonus Points If: Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance QA experience Hourly Salary Range $21.39 to $49.57

GovCIO is seeking a Journeyman Network Administrator to join our team, supporting a critical program with the U.S. Coast Guard. This position is primarily onsite in the Kearneysville, WV area, with the possibility of occasional remote work based on operational needs and management approval. This is a NIGHT SHIFT (6:45am - 7pm Sunday - Tuesday) position. Responsibilities: The Network Administrator will be a key member of the Information Technology Operations Center (ITOC), a 24/7 facility dedicated to ensuring seamless operation and robust security of critical IT infrastructure. This role involves managing, maintaining, and optimizing network systems to support continuous operations and mission-critical activities. Manage, maintain, and optimize network systems within a demanding 24/7 operational environment to ensure high availability and security of critical IT infrastructure. Configure and manage a variety of network devices, including routers and switches. Utilize advanced network monitoring and analysis tools such as Wireshark and SolarWinds to proactively monitor performance, identify potential issues, and ensure rapid resolution. Implement and enforce stringent network security protocols and industry best practices to protect sensitive data and systems. Conduct in-depth troubleshooting for complex network issues related to TCP/IP protocols, VLAN management, and routing and switching protocols (BGP, OSPF). Collaborate effectively with internal teams and stakeholders to ensure seamless integration of network services and operational efficiency. Be available for shift work as required by the 24/7 operational needs of the ITOC. Qualifications: Bachelor's with 5+ years (or commensurate experience) Minimum of 5-8 years of experience in network administration or related roles. A relevant associate's or bachelor's degree in Information Technology, Computer Science, or a related field is preferred; relevant experience may be considered in lieu of a degree Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, CCNA Security). Proficiency in configuring and managing network devices (routers, switches). Strong foundational knowledge of TCP/IP Protocols, VLAN Management, and key Routing and Switching protocols (e.g., BGP, OSPF). Hands-on experience with network monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds). Strong knowledge of network security protocols and best practices. Ability to thrive in a 24/7 operational environment, including availability for shift work. Clearance Required: Must be clearable up to an active Secret clearance Preferred Skills and Experience US Coast Guard experience is highly preferred. Relevant networking certifications such as Network+, CCNA, CCNP, or equivalent. Experience managing and maintaining enterprise networks and datacenter environments. #JP #HCS #USGC Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $71,150.00 - USD $105,000.00 /Yr.

**U.S. Citizenship Required With TS/SCI Security Clearance** Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cloud-based systems, and escalating complex incidents when necessary. You'll play a key part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity for someone with foundational Information Technology (IT) experience who is ready to take the next step in their career. Join a collaborative team where your problem-solving skills and contributions are valued every day. Key Responsibilities: Respond to technical inquiries and support requests via phone, email, or chat, delivering a positive customer experience with prompt and effective solutions. Accurately document issues, troubleshooting steps, and resolutions in the ticketing system, ensuring alignment with established SLAs and SLOs. Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows, and collaboration tools (e.g., Microsoft Teams, Outlook), escalating more complex incidents when necessary. Maintain and contribute to the internal knowledge base by documenting known issues, workarounds, and best practices to support faster issue resolution. Collaborate with higher-tier support teams and other IT units to ensure timely resolution of escalated issues and promote smooth service delivery. Assist users in navigating the secure Azure enterprise environment, offering technical guidance to reduce repeat issues and improve end-user confidence. General Responsibilities and Duties: Receives and logs customer issues/requests and documents per standards. This includes, recording all interactions with customers, assigning priority, classifying issues and clearly indicating the resolution of the issues in the incident tracking system. Performs triage on incoming customer issues that are more complex and attempts to resolve using the provided knowledge articles. This activity includes issue research via the knowledge management system, documents all steps taken to resolve in the incident ticket and escalates to the responsible party in order to minimize the amount of time taken to resolve customer issues. Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all steps taken using the knowledge articles in the problem ticket. Adheres to Service Desk ticket handling procedures. This may include notification to higher Service Desk tiers for urgent and special consideration incidents. Performs incident follow up with contacts to provide exceptional customer satisfaction. Through provided training develops and maintains knowledge of the incident tracking system. Through provided training, develops and maintains knowledge of customer business applications and environment. Understands the customer Service Level requirement metrics and objectives. Has a focus on continuous service improvement. Provides input for departmental reports. Strives to build the capabilities of teammates. Seeks opportunities to improve own knowledge, skills and performance and is receptive to constructive criticism. Other supporting duties as directed. Minimum Qualifications Associate or Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent foundational knowledge in software development or scripting. Minimum of three (3) years of experience in an IT support or customer service role, with a strong emphasis on end-user satisfaction. Solid technical background with at least three years of hands-on experience supporting Microsoft Windows environments; familiarity with Azure services and a strong Security Clearance Active TS/SCI clearance Certifications Must possess a DoD 8140 compliant certification (e.g., Security+, CEH, CySA+) enabling privileged access on a National Security System (NSS). Microsoft Azure technical certification is preferred (e.g., AZ-900, AZ-104) demonstrating proficiency in cloud concepts and services. Required Job Specific Skills Ability to develop and apply PowerShell scripts to automate routine tasks, streamline processes, and support system management. Familiarity with Jira Service Desk for ticket tracking, workflow management, or administrative configuration. Experience supporting and troubleshooting Windows Server operating systems in a production environment. Understanding of and experience applying IT Service Management (ITSM) best practices, ideally based on ITIL frameworks, to ensure efficient and customer-focused service delivery. Strong analytical and problem-solving skills with high attention to detail. Ability to thrive in a fast-paced, high-visibility environment, with a demonstrated capacity for rapid learning and adaptability. Willingness to learn cloud technologies. Experience writing and troubleshooting scripts in PowerShell, Bash, Python, or similar scripting languages. Basic understanding of core networking concepts such as IP addressing, DNS, DHCP, and VPNs. Proven ability to communicate clearly and effectively, both verbally and in writing, with a customer-first mindset. Other Job Specific Skills Demonstrates a friendly, courteous demeanor in customer interactions. Expresses empathy and takes issue ownership when dealing with difficult customer situations Driven to meet the speed of answer objective by being a team player during high workload fluctuation. Using a knowledge document works independently and maintains a high-degree of professional conduct. Technical expertise in: Microsoft Windows Operating Systems Microsoft Office Network Connectivity Workstations (PC) troubleshooting Rapid learner of new software applications Ability to interact effectively with others Aptitude to multi-task workloads Ability to remain calm and courteous in periods of stress Ability to work with broad range of experience levels Good administrative and organizational skills Excellence in knowledge management

Job Title: Support Technician Job Type: 6 month contract Pay Rate: $30-33/hr Our client is a leader in the vehicle industry, developing cutting-edge technology. Their innovative approach is creating safer, more efficient driving solutions, and they are seeking a Support Technician to join their growing team. You will play a pivotal role in supporting the hardware and systems that power vehicles. This position involves troubleshooting hardware, providing technical support for Linux systems, and collecting critical data from proprietary software and sensor suites, including cameras, radar, LiDAR, and more. Required Qualifications: Experience with Linux operating systems, including basic troubleshooting and system administration. Familiarity with hardware troubleshooting. Ability to collect and organize data from proprietary software systems and sensor suites for analysis and issue resolution. Strong attention to detail and a methodical approach to troubleshooting and data handling. Ability to work in a fast-paced, evolving environment with minimal supervision. Bonus experience: Python, C++, or other programming experience Why This Opportunity? Gain hands-on experience with leading-edge vehicle technology. Work with a high-growth, innovative company that is shaping the future of transportation. Opportunity to convert to a permanent role with a fast-moving, forward-thinking organization.

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

This role is responsible for installation, configuration, monitoring, documentation and troubleshooting of all desktop computers and mobile devices. This includes workstations, monitors, printers, and other peripheral equipment. The role also provides software and application support, incident response and tracking, assets deployments and asset inventory. Job Profile Tasks/Responsibilities: •Perform daily monitoring of the Helpdesk Ticketing System to ensure all requests are being responded to within the assigned SLA. •Provide support per requests, investigate, and troubleshoot issues. • Provide Tier 1 & 2 technical support for system users. •Manage the Active Directory/Office 365 by creating, changing, and deleting user accounts per request. • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. • Collaborate with Desktop Engineering team to perform system and software testing procedures. • You will update assigned tickets and continuously coordinate necessary work. • Advise management of potential risks that may have an impact on the IT environment. • Assist in the management of Service Desk resources for optimal performance. • Maintain professional demeanor and behavior at all times in all forms of communication. • Perform other duties as assigned by manager. Job Profile Minimum Qualifications: • High School diploma required, with five years of relevant experience • Five years of experience providing IT support in a Windows environment. • Two years of experience with Mac • Experience researching PC and software issues and products. •Hands-on experience working with all types of hardware including laptops, desktops, and printers

**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services

Job Title: Remote Help Desk Support Monthly Pay: $4,000 - $4,500 We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit. Job Responsibilities: Respond to support tickets, emails, and calls to address common tech issues. Assist users with login problems, password resets, and system access. Guide customers through simple troubleshooting steps using clear, step-by-step instructions. Document reported issues and track resolutions for future reference. Escalate complex or unresolved issues to senior support staff. Participate in virtual team meetings and help identify recurring challenges. Qualifications: Comfortable using computers, web browsers, and communication tools. Strong attention to detail and excellent verbal/written communication skills. Patient and calm under pressure, especially when helping frustrated users. Well-organized and able to follow procedures accurately. Experience in IT, technical support, or customer service is a plus. Must have a reliable internet connection and a quiet, distraction-free home workspace. Perks & Benefits: Monthly pay: $4,000-4,500, depending on experience 100% remote work with flexible scheduling Paid training and access to helpful guides and documentation Supportive and positive team environment Opportunities to advance into senior support or technical roles

Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources. IT Support Engineer San Francisco, CA Reporting to the IT Director, the Desktop Support Engineer is responsible for supporting systems and services that support the business. This includes desktop, servers, storage, network, applications, security, telephony, and related services. The Desktop Support Engineer is responsible for the entire lifecycle from planning to development to operations and optimization. The role is critical to support core business functions and services. Continuous improvement is a key quality for the role. DUTIES & RESPONSIBILITIES: ● Desktop support - Configure and troubleshoot mac OS, Microsoft Windows and Ubuntu. Maintain mac OS, Windows and Ubuntu deployment images and configuration. ● Service Desk - Serves as the first point of contact for multiple IT areas (systems, storage, network services, telephony, and security). Assign tickets to teams as necessary and triage. Support global user base in onboarding, access, system-related issues. ● New Hire Onboarding - Automate new hire process from user creation to system configuration a deployment. ● Develop, update, implement and maintain procedures and guides ● Responds to systems and services outages and other service-related activities ● Provides technical expertise and support to fellow staff throughout the company ● Network support - Basic configuration and troubleshooting of Cisco, Mikrotik and Palo Alto equipment. ● Server support - Basic configuration and troubleshooting of VMware ESXi, Windows Server and Ubuntu. QUALIFICATIONS: ● 2 to 5 years of relevant IT experience in working with onsite and remote personnel as well as local and remote offices. ● Strong technical knowledge of and experience working with mac OS, Microsoft Windows and Ubuntu ● Technical knowledge of network switches, routers, wireless, firewalls, VMWare ESXi, Free/TrueNAS, Google Workspace ● Good understanding of network protocols (including but not limited to DHCP, DNS, SNMP) ● Discipline to work remotely ● Effective verbal and written communications skills ● Strong desire to expand expertise through continuous learning ● Bonus: Experience with Python, PowerShell, Bash, Mikrotik, PXE, AWS, Atlassian Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it's like to be at the top; connect with one of our recruiters and apply today. Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Learn what it's like to be a Red Oak Consultant! Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone

Candidates must hold an active TS/SCI clearance. The candidate must have at least 3-5 years of professional experience. As a member of the Corporate IT team, the primary responsibility of the IT specialist will be to maintain, upgrade, and provide support for Windows and Linux operating systems in an Active Directory network environment. The candidate needs to be able diagnose and resolve issues and problems in a timely manner. Responsibilities also include overall system support including printers,monitors and associated peripherals. Qualifications and Skills Strong proficiency with: · PC HW, Laptops, peripherals, and printers · Active Directory administration · Exchange Administration · Network switches and Firewalls · Linux Administration Knowledge of network architectures, protocols, and services (file sharing, domain services, web services, VMWare, RSA multifactor) Experience building, securing, maintaining, and troubleshooting computer operating systems and applications (Windows 11, Windows Server, Rocky Linux, Redhat Linux) Knowledge of NIST and CMMC requirements Strong work ethic, self-starter, work well independently as well as in a team environment Ability to interface with end-users, good communication skills DOD 8570 Certification is required.

Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget). About the Role The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Responsibilities Proactive management of all hardware and software assets. Planning, monitoring, and documentation of technology assets. Ensuring compliance with vendor licensing agreements and contractual obligations. Supporting the development of procurement strategies. Designing, implementing, and enhancing procedures for tracking company assets. Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Qualifications 3+ years of IT Asset Management experience required. 4-year college degree. Required Skills Strong knowledge of asset management processes and procedures. Excellent inventory and cost-management skills. Experience with various licensing models and a solid understanding of hardware contracts. Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff. Excellent communication and interpersonal skills. Strong attention to detail, organizational skills, and the ability to follow established processes. ITAM-specific capabilities such as software license management and hardware lifecycle governance.

IT Support Specialist - Award-Winning Nationwide Consulting Firm About the Company We are an award-winning, nationwide Management Consulting firm with more than 20 years of proven success. Recognized multiple times as one of the best places to work, we pride ourselves on fostering a collaborative, innovative, and people-first culture. Due to continued growth, we are seeking a skilled IT Support Specialist to join our IT Operations team. This role is fully onsite, supporting employees in person five days per week. About the Role The IT Support Specialist is responsible for providing high-quality technical support, maintaining end-user systems, and ensuring smooth day-to-day IT operations across hardware, software, and communication platforms. The ideal candidate is technically strong, solutions-oriented, and passionate about delivering an exceptional user experience. Responsibilities End-User Support Provide Tier 1 and Tier 2 help desk support via phone, email, and ticketing system. Troubleshoot and resolve issues across Windows, mac OS, iOS, and Android environments. Document incidents and resolutions clearly within the support system. Manage, maintain, and continuously improve the help desk workflow. Systems & Applications Administer and support key business applications including Google Workspace, Zoom, Slack, Microsoft Office, JAMF, ManageEngine, Jira, and Okta. Perform laptop builds, upgrades, repairs, and replacements. Configure and support mobile devices (iPhone & Android). Assist with AV system setup and troubleshooting. Employee Lifecycle (Onboarding & Offboarding) Set up accounts, provision hardware, and lead IT orientation during new-hire onboarding. Properly offboard users, disable accounts, reclaim assets, and ensure secure data handling. Maintain accurate onboarding/offboarding documentation in line with security policies. Infrastructure & Process Improvement Assist with software and hardware installation, configuration, and upgrades. Maintain IT documentation, policies, and procedures. Support procurement, tracking, and lifecycle management of IT assets. Collaborate with the IT team to enhance processes and service quality. Qualifications Bachelor's degree in Information Technology, Computer Science, or equivalent experience. 3+ years of IT support experience in a professional environment. Strong proficiency with Windows OS, mac OS, iOS, and Android. Experience administering Google Workspace, Zoom, Slack, Jira, Okta, and Microsoft Office. Familiarity with JAMF, ManageEngine, or other device-management/security tools is a plus. Experience with AV systems (Zoom) preferred. Solid understanding of wired and wireless networking concepts. Excellent communication skills and a customer-first mindset. Relevant certifications (CompTIA A+, Google, etc.) are an asset. Eagerness to learn, grow, and contribute. Why Join Us You'll be part of a collaborative IT team in a highly respected consulting organization that values learning, problem-solving, and career development. This role offers the opportunity to support employees across multiple business units, ensuring they have the tools and technology needed to perform at their best.

Responsibilities: Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required. Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices Provide secondary on-site support and knowledge transfer to the centralized helpdesk team Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Qualifications: 2 years of desktop and/or deskside support experience Exposure to Active Directory a plus but not required Experience with a ticketing system such as ServiceNow, Remedy, etc. General network knowledge to address connectivity issues Exceptional customer service and communication skills

About IT Senior Support Engineer (Consultative & Technical) : We are seeking a IT Senior Support Engineer to join a Managed Cloud Services Provider who has been providing white glove IT Services to various clients in the financial industry. We are seeking IT Senior Support Engineer (Consultative & Technical) to support our clients both remotely from our Manhattan office and onsite. The purpose of the IT Support Specialist & Field Technician is to provide technical leadership, day to day support to clients, and management to customers network and system infrastructure. The owners of the Managed Service Provider value quality of life; evident by the benefits they are providing their employees, the defined career tracks they are extending to their team and people seem to resonate because the average tenure is over 4 years. IT Senior Support Engineer (Consultative & Technical) Qualifications: 2+ years MSP experience REQUIRED Experience with Office 365 migrations, troubleshooting and setup Experience configuring and installing various computer and Windows servers up to 19 Knowledge of Citrix and VMware administration Experience installing and maintaining approved security tools, and policies, and following procedures to implement Experience supporting, configuring, maintaining, and upgrading corporate customer's networks and in-house servers Experience installing and integrate new server hardware and applications Experience with Azure preferred ConnectWise experience preferred IT Senior Support Engineer (Consultative & Technical) Benefits: Salary $80,000-$90,000 100% Employee paid medical, dental, vision coverage Certification Reimbursement Professional Development Assistance Generous PTO Plan Emphasis on work/life balance