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Technical support executive skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Kate Marek Ph.D.,

George Miller

Below we've compiled a list of the most critical technical support executive skills. We ranked the top skills for technical support executives based on the percentage of resumes they appeared on. For example, 24.3% of technical support executive resumes contained customer service as a skill. Continue reading to find out what skills a technical support executive needs to be successful in the workplace.

15 technical support executive skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how technical support executives use customer service:

Analyzed and researched the customer expectations and developed strategies to improve quality of customer service.
Developed automation system plans for all new sales and implementation at customer service locations.

2. Customer Satisfaction

Here's how technical support executives use customer satisfaction:

Designed and initiated monthly employee recognition program for customer satisfaction, improving team motivation, satisfaction, and positive impacts.
Performed inter-departmental co-ordination for the customer satisfaction & Schedule adherence.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical support executives use technical support:

Provided logistical and technical support to executive director as requested; handled all program related administrative matters.
Directed all aspects of technical support functions, overseeing strategic support planning and implementation across multiple locations.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how technical support executives use crm:

Worked on Universal Work Queue Define through CRM.
Worked on Universal Work Queue Define through CRM Performed multiple SYS Admin activities.

5. Desktop Support

Here's how technical support executives use desktop support:

Provided Trading Floor Desktop Support to 200 Traders dealing with fixed income, futures, currency commodities and global equities.
Served as primary desktop support for the Presidents of lines of business, Vice Presidents, and their directors.

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how technical support executives use troubleshoot:

Coordinated and setup video teleconference meetings with Bechtel senior management with remote Bechtel locations and troubleshoot any issues.
Provide day to day support in Windows based applications environment, Apple products support and troubleshoot Cisco video conference units.

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7. Ongoing Maintenance

Here's how technical support executives use ongoing maintenance:

Serve as Project Manager for surgical hospitals bought under Teton Investments: coordinated local contractors for ongoing maintenance and hospital growth.

8. Executive Support

Here's how technical support executives use executive support:

Recognized among peers as leader in emerging and advanced technology for executive support program.
Provided executive support to vice president including preparation of contracts, correspondence and reports.

9. Client Facing

Here's how technical support executives use client facing:

Involved strong interpersonal skills for client facing.

10. Video Conferencing

Here's how technical support executives use video conferencing:

Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.
Expanded collaborative capability by commissioning a secure onsite video conferencing system.

11. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how technical support executives use mac:

Support for Mac OS X Mountain Lion, create email account installed software Waco Tablet Configuration
Provided support for Microsoft Office products on both the Mac and Windows platforms.

12. Android

An android is an operating system designed for mobiles. It is a modified version of Linux Kernel and all other types of software that are designed for touchscreens. Like every other OS, android's job is to connect the device and the user. Android offers us numerous choices while buying a phone, it is Google and user-friendly as well.

Here's how technical support executives use android:

Configure and installed mobile devices such as Blackberry's, iPad's, iPhone's, & Android's.
Supported mobile devices including iPad, iPhone, Android and Blackberry phones.

13. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how technical support executives use os:

Contracted to large law firm to provide support for a conversion from AS400 to NT Server and Win3.1 to Win95 OS.
Used IBM BigFix to monitor, manage and deploy; software, OS Patches and Updates.

14. Pre Sales

Here's how technical support executives use pre sales:

Provide support and pre sales on SAN, NAS and RAID Systems for multiple vendors.

15. Apple

Apple is a technology company known for the iPhone and similar products. The brand is iconic for its clean look and simple design as well as its own operating system called iOS. In addition to phones, Apple also produces tablets, computer monitors, laptops, and accompanying accessories like phone cases, charging cords, mouses, and keyboards.

Here's how technical support executives use apple:

Project Description: Apple is a leading multinational corporation that designs and manufactures consumer electronics and computer software.
Managed the OpenDoc licensing efforts for both Apple and C.I.

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What skills help Technical Support Executives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical support executive skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young technical support executives need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a technical support executive stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all technical support executives possess?

Robert Rucker

Lecturer, Arizona State University

Being able to learn a new technology very quickly is critical since that is what my students encounter.

Do you want to know more?

List of technical support executive skills to add to your resume

The most important skills for a technical support executive resume and required skills for a technical support executive to have include:

Customer Service
Customer Satisfaction
Technical Support
CRM
Desktop Support
Troubleshoot
Ongoing Maintenance
Executive Support
Client Facing
Video Conferencing
Mac
Android
OS
Pre Sales
Apple
Technical Issues

Data Centers
SLA
Level Support
Network Infrastructure
Lan
VPN
SQL Server
DNS
DHCP
Routers
Linux
SCCM
Escalation Management
SharePoint
VIP
Unix

Windows XP
Microsoft Exchange
C-Level
Network Troubleshooting
Citrix
Blackberry
User Accounts
End User Experience
PL/SQL
TCP/IP
Mobile Device Management
VoIP
Windows Server
Remote Support
Software Issues
Travel Arrangements

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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