What is a Technical Support Manager

In an office, most of the equipment use technology. From computers to printers, to photocopiers, to video-conferencing equipment, and to telephones, office equipment is prone to breakdown due to constant usage. This is why a good communication line with the service providers' technical support teams is important. It would even be better if the requestor has built a good rapport with the technical support manager.

Technical Support Managers handle the team in charge of providing the technical support that the clients need. Depending on the organization, technical support teams may be internal hires or from external providers. Technical support managers manage the deployment schedule and ensure that there are team members available at all times. This will prevent being shorthanded should there be multiple challenges happening at the same time. Technical support managers also handle upskilling the team so that everyone is updated with current standards and protocols.

If you have an affinity for fixing things, being in technical support roles would be best. Should you wish to go up the career ladder, you should aim to be a technical support manager. Of course, you should only do so if you know you can lead.

There is more than meets the eye when it comes to being a Technical Support Manager. For example, did you know that they make an average of $49.46 an hour? That's $102,869 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Manager Do

There are certain skills that many Technical Support Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Speaking skills.

Learn more about what a Technical Support Manager does

How To Become a Technical Support Manager

If you're interested in becoming a Technical Support Manager, one of the first things to consider is how much education you need. We've determined that 60.9% of Technical Support Managers have a bachelor's degree. In terms of higher education levels, we found that 10.0% of Technical Support Managers have master's degrees. Even though most Technical Support Managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Technical Support Manager. When we researched the most common majors for a Technical Support Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Technical Support Manager resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Technical Support Manager. In fact, many Technical Support Manager jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Technical Support Managers also have previous career experience in roles such as Technical Support Engineer or Technical Support Technician.

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Average Salary
$102,869
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
141,399
Job Openings
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Technical Support Manager Career Paths

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Average Salary for a Technical Support Manager

Technical Support Managers in America make an average salary of $102,869 per year or $49 per hour. The top 10 percent makes over $140,000 per year, while the bottom 10 percent under $75,000 per year.
Average Salary
$102,869
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Technical Support Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Technical Support Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Technical Support Manager Resume

At Zippia, we went through countless Technical Support Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Technical Support Manager Resume Examples And Templates

Technical Support Manager Demographics

Technical Support Manager Gender Statistics

male

76.5 %

female

19.1 %

unknown

4.4 %

Technical Support Manager Ethnicity Statistics

White

59.6 %

Hispanic or Latino

16.1 %

Asian

10.9 %

Technical Support Manager Foreign Languages Spoken Statistics

Spanish

46.3 %

French

6.9 %

Chinese

6.4 %
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Technical Support Manager Education

Technical Support Manager Majors

23.3 %

Technical Support Manager Degrees

Bachelors

60.9 %

Associate

20.7 %

Masters

10.0 %

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High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Technical Support Managers

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
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Online Courses For Technical Support Manager That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(916)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Leadership: New Manager Training for Technical Professionals
udemy
4.3
(743)

Learn to establish yourself as a manager and lead your technical team to success. We are PDU Accredited...

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Top Skills For a Technical Support Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.9% of Technical Support Managers listed Customer Service on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

12 Technical Support Manager RESUME EXAMPLES

Best States For a Technical Support Manager

Some places are better than others when it comes to starting a career as a Technical Support Manager. The best states for people in this position are Colorado, California, Connecticut, and Washington. Technical Support Managers make the most in Colorado with an average salary of $136,091. Whereas in California and Connecticut, they would average $128,220 and $120,827, respectively. While Technical Support Managers would only make an average of $114,305 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Technical Support Manager Jobs:
7,966
Highest 10% Earn:
$183,000
Location Quotient:
1.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Colorado

Total Technical Support Manager Jobs:
1,214
Highest 10% Earn:
$203,000
Location Quotient:
1.02
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Washington

Total Technical Support Manager Jobs:
2,491
Highest 10% Earn:
$163,000
Location Quotient:
1.7
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Technical Support Managers

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