In an office, most of the equipment use technology. From computers to printers, to photocopiers, to video-conferencing equipment, and to telephones, office equipment is prone to breakdown due to constant usage. This is why a good communication line with the service providers' technical support teams is important. It would even be better if the requestor has built a good rapport with the technical support manager.
Technical Support Managers handle the team in charge of providing the technical support that the clients need. Depending on the organization, technical support teams may be internal hires or from external providers. Technical support managers manage the deployment schedule and ensure that there are team members available at all times. This will prevent being shorthanded should there be multiple challenges happening at the same time. Technical support managers also handle upskilling the team so that everyone is updated with current standards and protocols.
If you have an affinity for fixing things, being in technical support roles would be best. Should you wish to go up the career ladder, you should aim to be a technical support manager. Of course, you should only do so if you know you can lead.
There is more than meets the eye when it comes to being a Technical Support Manager. For example, did you know that they make an average of $49.46 an hour? That's $102,869 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many Technical Support Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Speaking skills.
If you're interested in becoming a Technical Support Manager, one of the first things to consider is how much education you need. We've determined that 60.9% of Technical Support Managers have a bachelor's degree. In terms of higher education levels, we found that 10.0% of Technical Support Managers have master's degrees. Even though most Technical Support Managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Technical Support Manager. When we researched the most common majors for a Technical Support Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Technical Support Manager resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Technical Support Manager. In fact, many Technical Support Manager jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Technical Support Managers also have previous career experience in roles such as Technical Support Engineer or Technical Support Technician.