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Best technical support manager certifications
Technical support manager certifications allow job seekers to demonstrate their competency as an technical support manager to employers. However, not all technical support manager certifications provide the same value for job seekers.
The best certifications for a technical support manager are Project Management Professional (PMP), Master Certified Electronics Technician (CETma), and Master Project Manager (MPM).
Below is a list of the best technical support manager certifications. Obtaining an technical support manager certification will give you a leg up when you apply for jobs and increase your potential salary.
16 best certifications for technical support managers
| Rank | Technical support manager certification | Organization |
|---|---|---|
| 1 | Project Management Professional (PMP) | PMI |
| 2 | Master Certified Electronics Technician (CETma) | ETA |
| 3 | Master Project Manager (MPM) | AAPM |
| 4 | ITIL Foundation | HDI |
| 5 | Certified Manager Certification (CM) | ICPM |
| 6 | Certified Management Accountant (CMA) | IMA |
| 7 | Certified Technical Professional (CTP) | ATMAE |
| 8 | Certified Support Center Manager (CCCM) | Zavata |
| 9 | Certified Help Desk Manager (CHDM) | Zavata |
| 10 | Certified System Administrator (CSA) | Xinuos |
| 11 | Microsoft Certified Systems Engineer (MCSE) | Global Knowle... |
| 12 | Computer Service Technician (CST) | ETA |
| 13 | Certified Management Professional (CMP) | MSI |
| 14 | Software Engineering Master Certification (SEMC) | IEEE |
| 15 | Certified Service Manager | PSA |
| 16 | Program Management Professional (PgMP) | PMI |
16 best technical support manager certifications
1. Project Management Professional (PMP)
The PMP designation following your name tells current and potential employers that you have demonstrated a solid foundation of knowledge from which you can competently practice project management.To be eligible for a PMP Credential, you must first meet specific educational and project management experience requirements and agree to adhere to a code of professional conduct. The final step to becoming a PMP is passing a rigorous multiple-choice examination designed to objectively assess and measure your ability to apply project management knowledge in the following six domains: initiating the project, planning the project, executing the project, monitoring and controlling the project, closing the project, and professional and social responsibility. This computer-based examination is administered globally with translation aids in 10 languages.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. Master Certified Electronics Technician (CETma)
A technician with six or more years combined work and electronics training may be eligible for the ETA Master Certified Electronics Technician (CETma) certification. The Master certification was created to showcase those technicians who are able to demonstrate proficiency in the many fields of electronics. In addition to the Associate level certification, one must successfully obtain six other certifications, with no more than two originating from the same specialized category, in order to qualify.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
3. Master Project Manager (MPM)
If you have 3+ years of Project Management Experience, you may apply for MPM™ Master Project Manager Board Certification.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
5. Certified Manager Certification (CM)
The Certified Manager Animal Resources (CMAR) certification program is designed to raise competency and professionalism in the field of Animal Resources Management. The CMAR designation involves a series of four examinations: three exams arranged via an organization called the Institute for Certified Professional Managers (ICPM), and the Animal Resources Exam offered by AALAS. Obtaining the CMAR designation is a sign of professionalism in the field of animal resources management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
6. Certified Management Accountant (CMA)
The CMA (Certified Management Accountant) is the advanced professional certification specifically designed to measure the accounting and financial management skills that drive business performance.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
7. Certified Technical Professional (CTP)
Certified Technical Professional (CTP) program is designed to serve graduates of both 2-Year and 4-Year Programs. The exam is broad-based, geared to technical programs without a management component that result in either an associate (AS, AAS) degree or a baccalaureate (BS, BA) degree.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
8. Certified Support Center Manager (CCCM)
The Certified Call Center Manager course establishes the basic framework, definition and objectives of a successful call center. Participants will also learn strategies for recruiting top-notch team members, methods for developing and measuring effective training programs, and the processes necessary for measuring call center programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
9. Certified Help Desk Manager (CHDM)
The Certified Help Desk Manager course will empower you with new ways to promote the support center to both internal and external customers. In addition, you'll learn how to increase your ROI, develop procedures to enable your team to improve their productivity, and discover the tools and technologies necessary to manage a successful support center.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
10. Certified System Administrator (CSA)
The SCO Certified System Administrator (CSA) certification is the basic level of certification for SCO UNIX products, and is the first step in achieving your ACE or Master ACE advance certifications.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
11. Microsoft Certified Systems Engineer (MCSE)
Global Knowledge can get you on your way to your MCSE! Global Knowledge will help you create a development track suitable to your job responsibilities and career advancement goals. Our real-world training will provide you with the knowledge needed to obtain your MCSE certification.This certification includes the following tracks: Microsoft 2003 MCSE Boot Camp, Microsoft Windows 2003 MCSE Upgrade Boot Camp, MCSE: Messaging Specialization, and Windows 2003 MCSE.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
12. Computer Service Technician (CST)
The following can be expected to identify the major areas of training-study-knowledge and skills which the Computer Service Technician needs in order to perform the job of servicing the hardware and the systems software for personal computers: Computer Assembly-Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Memory Characteristics (Physical & Electronic); Secondary Storage Devices; Peripheral Devices; I/O Ports; Power Concepts and Power Supplies; Basic Networking Concepts; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; current Operating Systems; File Management; Safety Procedures/Handling; and Workplace Practices.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
13. Certified Management Professional (CMP)
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
14. Software Engineering Master Certification (SEMC)
This professional competency certification requires successful completion of Certificates of Proficiency in twelve key knowledge areas: Software Engineering Requirements, Software Engineering Design, Software Engineering Construction, Software Engineering Testing, Software Engineering Maintenance, Software Engineering Configuration Management, Software Engineering Quality, Software Engineering Processes, Software Engineering Models & Methods, Software Engineering Management, Software Engineering Project Management, Software Engineering Economics and the successful completion of two advanced applied modules.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
15. Certified Service Manager
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
16. Program Management Professional (PgMP)
Project Management Institute's newest credential is specifically developed to acknowledge the qualifications of the professional who leads the coordinated management of multiple projects and ensures the ultimate success of a program. You will benefit from the many advantages of this new designation. Candidates earning this credential will be internationally recognized as professionals with the knowledge and experience to make and implement the important decisions and accomplish the strategic objectives that enhance business results.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
What is the best certification for a technical support manager?
The best technical support manager certification is Project Management Professional (PMP). The Project Management Professional (PMP) is awarded by the Project Management Institute. The advanced certification is for more experienced employees as it often requires some work experience to acquire.
Here's a bit more background on how to obtain this technical support manager certification:
- To become a certified Project Management Professional (PMP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 3 year.
What are some of the most in-demand certifications for technical support managers?
The most in-demand technical support manager certification is Project Management Professional based on all active job postings. Having this technical support manager certification will give you access to more technical support manager jobs with higher salaries.
What certifications can impact a technical support manager career and salary?
The Master Project Manager certification will help you to secure a technical project manager position, which will increase your pay and career trajectory. A technical project manager's average salary is $93,588 whereas technical support managers make an average salary of $106,760.
The most common combination of technical support manager certifications include: Project Management Professional (PMP), Master Certified Electronics Technician (CETma), and Master Project Manager (MPM).
Online courses for technical support managers to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. Akamai Customer Consulting and Support
Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of...
3. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
4. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
5. Finance for Technical Managers
In Finance for Technical Managers, you will explore the fundamental principles of financial management. Topics include understanding and interpreting a company’s financial statements, the time value of money and its role in evaluating the economic viability of different projects, and the annual capital budgeting process every company performs when selecting which projects to fund. In addition, you will cover some highly practical topics, such as how to determine product costs, establishing a...
6. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
7. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
8. Leadership: New Manager Training for Technical Professionals
Learn to establish yourself as a manager and lead your technical team to success. We are PDU Accredited...
9. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
10. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
11. Introduction to Business Support System - BSS
Learn about business support system employed in telecom domain...
12. IT Business Analyst & Project Managers Technical awareness
A quick introduction to software development & IT for business analyst and non technical managers overseeing IT teams...
13. Technical Product Management: learn on 4 real industry cases
Boost your technicality (as a PM) or tech product skills (as an engineer) to grow in your current role...
14. Technical Program Management
This is a course designed for individuals looking to learn about the Technical Program Management (TPM) discipline...
15. Microsoft Project ADVANCED: Project Management Technics 3PDU
MS PROJECT 2016 ADVANCED Project Management Techniques -incl Enterprise level. HANDS-ON from #1 BESTSELLING INSTRUCTOR...
16. Professional Diploma in CRM Platforms Management
CRM Platforms at Sales, Service, Marketing and Business Management (Siebel, Dynamics CRM/365, Salesforce, SAP CRM)...
17. Transition from Technical Individual Contributor to Manager
Fast track your transition into IT, Engineering, or Product team management by learning these foundational practices...
18. IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...
19. Product Management Fundamentals
Case-based practical course on product management to build strong foundations in product concepts, process & frameworks...
20. Advanced IT Troubleshooting for Helpdesk Support Technicians
Learn some of the less common IT troubleshooting techniques for Windows computers...