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What is a technical support officer and how to become one
What general advice would you give to a technical support officer?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $73,941
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 16.00%
Black or African American 9.75%
Hispanic or Latino 14.10%
Unknown 5.37%
White 54.37%
Genderfemale 25.33%
male 74.67%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Technical support officer career paths
Key steps to become a technical support officer
Explore technical support officer education requirements
Start to develop specific technical support officer skills
Skills Percentages Customer Service 8.60% Computer System 6.06% Troubleshoot 4.75% Desktop Support 4.71% Remote Support 4.50% Complete relevant technical support officer training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technical support officers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical support officer based on U.S. Bureau of Labor Statistics data and data from real technical support officer resumes.Research technical support officer duties and responsibilities
- Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
- Use and maintain ticket system using OTRS service to answer and troubleshoot customers problems.
- Support the networking environment for enterprise class storage solutions in conjunction with a proprietary Unix base operating system.
- Provide on-site installation involving travel and maintenance of UNIX predictive dialing systems for telemarketing centers and subsequent training of new users.
Apply for technical support officer jobs
Now it's time to start searching for a technical support officer job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
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Average technical support officer salary
The average technical support officer salary in the United States is $73,941 per year or $36 per hour. Technical support officer salaries range between $45,000 and $120,000 per year.
What am I worth?
How do technical support officers rate their job?
Technical support officer reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
Working with The people
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
