Technical support officer job description
Updated March 14, 2024
6 min read
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Example technical support officer requirements on a job description
Technical support officer requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in technical support officer job postings.
Sample technical support officer requirements
- Experience working in a technical customer service role.
- Knowledge of computer systems and applications.
- Proficiency in troubleshooting hardware, software, and network issues.
- Ability to explain technical issues to non-technical users.
- Excellent written and verbal communication skills.
Sample required technical support officer soft skills
- Problem-solving skills.
- Strong customer service orientation.
- Ability to work in a fast-paced environment.
- Ability to work independently and as part of a team.
Technical support officer job description example 1
Planate Management Group technical support officer job description
Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with a technical support center in South East Asia and East Africa, that provides program management and facilities engineering services worldwide. Planate is a small business provider of planning, design, infrastructure management, technical consulting, engineering, and construction management services in support of the US Department of Defense (DOD) and its Service (Army, Air Force, Navy, Marine Corps) missions, along with other US federal agencies, all over the world.
The IT Support is responsible for the day-to-day computer operations, printers, access doors, and mobile devices of the company.
Salary: Our salary range for this position is based on the market data, $18 to $25 per hour (the offer depends on the experience).
Key responsibilities:
+ Manage the deployed company client computers/laptops and mobile devices
+ Manage hardware and software tools
+ Administer SharePoint, Email, and Web servers
+ Perform hardware performance analysis for services downtime prevention and risk management
+ Conduct physical inventory of IT hardware and software assets
+ Attend to users' complaints and perform troubleshooting Level 2 support
+ Assist Systems and Network administrator
+ Collaborate with colleagues to meet departmental and company goals/objective
+ Controls repeated complaints in the same segment and plan for improvement program
+ Assist in server and network maintenance
+ Perform quarterly maintenance at remote branches
+ Perform other responsibilities associated with this position as may be appropriate.
Qualifications To be successful in the role:
+ Bachelor's degree in Computer Science, IT, or Engineering
+ At least 5to 10years of extensive experience as an IT Support Specialist
+ Familiar with NIST compliance and CMMC, advantage
+ Competent in the following:
+ Windows Server and Azure
+ Windows XP/ Vista /7 /8, 10 Professional, and MAC
+ Active Directory, VPN, DHCP, DNS, TCP/IP
+ Outlook, SharePoint and OneDrive
+ Microsoft Office / Office 365.
+ IOS, Android, and Satellite mobile support
+ AutoCAD and Engineering Software familiarization is a plus.
+ Must have brief knowledge in networking, domain, active directory, and security policy
+ Advance understanding of LAN/VAN/VPN
+ Advance troubleshooting skills on laptops, computers, and mobile devices
+ Must lawfully reside in the United States and be eligible for employment (Planate does not sponsor visas or work permits)
Planate Management Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Why Planate?
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering, asset management, and professional service solutions anytime, anywhere. We Take Care of Our Own; Personally, and Professionally, Up and Down The Line.
The IT Support is responsible for the day-to-day computer operations, printers, access doors, and mobile devices of the company.
Salary: Our salary range for this position is based on the market data, $18 to $25 per hour (the offer depends on the experience).
Key responsibilities:
+ Manage the deployed company client computers/laptops and mobile devices
+ Manage hardware and software tools
+ Administer SharePoint, Email, and Web servers
+ Perform hardware performance analysis for services downtime prevention and risk management
+ Conduct physical inventory of IT hardware and software assets
+ Attend to users' complaints and perform troubleshooting Level 2 support
+ Assist Systems and Network administrator
+ Collaborate with colleagues to meet departmental and company goals/objective
+ Controls repeated complaints in the same segment and plan for improvement program
+ Assist in server and network maintenance
+ Perform quarterly maintenance at remote branches
+ Perform other responsibilities associated with this position as may be appropriate.
Qualifications To be successful in the role:
+ Bachelor's degree in Computer Science, IT, or Engineering
+ At least 5to 10years of extensive experience as an IT Support Specialist
+ Familiar with NIST compliance and CMMC, advantage
+ Competent in the following:
+ Windows Server and Azure
+ Windows XP/ Vista /7 /8, 10 Professional, and MAC
+ Active Directory, VPN, DHCP, DNS, TCP/IP
+ Outlook, SharePoint and OneDrive
+ Microsoft Office / Office 365.
+ IOS, Android, and Satellite mobile support
+ AutoCAD and Engineering Software familiarization is a plus.
+ Must have brief knowledge in networking, domain, active directory, and security policy
+ Advance understanding of LAN/VAN/VPN
+ Advance troubleshooting skills on laptops, computers, and mobile devices
+ Must lawfully reside in the United States and be eligible for employment (Planate does not sponsor visas or work permits)
Planate Management Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Why Planate?
Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering, asset management, and professional service solutions anytime, anywhere. We Take Care of Our Own; Personally, and Professionally, Up and Down The Line.
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Technical support officer job description example 2
G K N Aerospace Aerostructures Inc technical support officer job description
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Date:Oct 3, 2022
Location: Tallassee, AL, US
Company: GKN Aerospace Careers
About Us
GKN Aerospace is the world's leading multi-technology tier 1 aerospace supplier. With 50 manufacturing locations in 15 countries, we serve over 90% of the world's aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the world's advanced 5th generation fighter aircraft.
About the opportunity
GKN Aerospace is a global engineering business. Every time you travel by air almost anywhere in the world, it is likely that GKN is helping you on your way. We design, manufacture and service systems and components for original equipment manufacturers around the world. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to be better in everything we do.
We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do.
Job Summary
To support the day to day Commercial operation of the business and be responsible for the administration and activities associated with customer enquiries, the return of quotations, order receipt and management though to invoice clearance and overdue debt reduction.
Job Responsibilities
+ Process and support the company order book to reflect the customer purchase order requirements in a timely and professional manner.
+ Facilitate the invoicing process and be responsible for overdue debt clearance (including direct liaison and management of overdue debt resolution with customers.
+ Executes the agreed actions for improvements/ recoveries on claims and disputes including actions to align customer scorecards, in close collaboration with the responsible disciplines.
+ Co-ordination of Commercial communication to and from internal and external customers.
+ Ability to integrate with internal processes and departments to highlight commercial issues to the program.
+ Support the interface with the business to highlight contractual obligations to its customers in order to avoid breach of such obligations.
+ To support customer / change negotiations and implementation including analysis of data and pricing.
+ Establishing and controlling robust document management in the IPT and towards/ from the customer.
Job Qualifications
Required Qualifications:
+ Associate's degree in Business or Finance.
Preferred Qualifications:
+ Ability to read, analyze, interpret contracts, comparison of contracts to purchase orders and ability to recognize potential problem-areas.
+ Demonstrated organizational skills, good customer relations skills, ability to multi task, and a demonstrated team player.
+ Strong working knowledge of MS Office Suite (Word, Outlook, PowerPoint, Excel)
+ Project management experience running multi-disciplinary teams under challenging time constraints
+ High attention to detail an accuracy and structured way of working.
+ Highly self-motivated and self-supportive.
+ Experience with aerospace and/or aircraft machined and assembled components
+ Basic understanding of accounting
+ Ability to compile an Executive presentation and present to a group of people
+ Proven experience with Customer Interface and Communication
Diversity Inclusion and Belonging (DIB)
As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.
A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.
GKN is an equal opportunity employer.
We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.
#LI-post
Date:Oct 3, 2022
Location: Tallassee, AL, US
Company: GKN Aerospace Careers
About Us
GKN Aerospace is the world's leading multi-technology tier 1 aerospace supplier. With 50 manufacturing locations in 15 countries, we serve over 90% of the world's aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the world's advanced 5th generation fighter aircraft.
About the opportunity
GKN Aerospace is a global engineering business. Every time you travel by air almost anywhere in the world, it is likely that GKN is helping you on your way. We design, manufacture and service systems and components for original equipment manufacturers around the world. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to be better in everything we do.
We are looking for people who want to make a difference, talented members with the skills and passions to become the best of the future in what they do.
Job Summary
To support the day to day Commercial operation of the business and be responsible for the administration and activities associated with customer enquiries, the return of quotations, order receipt and management though to invoice clearance and overdue debt reduction.
Job Responsibilities
+ Process and support the company order book to reflect the customer purchase order requirements in a timely and professional manner.
+ Facilitate the invoicing process and be responsible for overdue debt clearance (including direct liaison and management of overdue debt resolution with customers.
+ Executes the agreed actions for improvements/ recoveries on claims and disputes including actions to align customer scorecards, in close collaboration with the responsible disciplines.
+ Co-ordination of Commercial communication to and from internal and external customers.
+ Ability to integrate with internal processes and departments to highlight commercial issues to the program.
+ Support the interface with the business to highlight contractual obligations to its customers in order to avoid breach of such obligations.
+ To support customer / change negotiations and implementation including analysis of data and pricing.
+ Establishing and controlling robust document management in the IPT and towards/ from the customer.
Job Qualifications
Required Qualifications:
+ Associate's degree in Business or Finance.
Preferred Qualifications:
+ Ability to read, analyze, interpret contracts, comparison of contracts to purchase orders and ability to recognize potential problem-areas.
+ Demonstrated organizational skills, good customer relations skills, ability to multi task, and a demonstrated team player.
+ Strong working knowledge of MS Office Suite (Word, Outlook, PowerPoint, Excel)
+ Project management experience running multi-disciplinary teams under challenging time constraints
+ High attention to detail an accuracy and structured way of working.
+ Highly self-motivated and self-supportive.
+ Experience with aerospace and/or aircraft machined and assembled components
+ Basic understanding of accounting
+ Ability to compile an Executive presentation and present to a group of people
+ Proven experience with Customer Interface and Communication
Diversity Inclusion and Belonging (DIB)
As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.
A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.
GKN is an equal opportunity employer.
We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.
#LI-post
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Updated March 14, 2024
Updated March 14, 2024