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Working as a Technical Support Professional

There is more than meets the eye when it comes to being a technical support professional. For example, did you know that they make an average of $30.68 an hour? That's $63,808 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Professional Do

There are certain skills that many technical support professionals have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a technical support professional, we found that a lot of resumes listed 11.6% of technical support professionals included technical support, while 11.4% of resumes included customer service, and 5.5% of resumes included troubleshoot. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support professional job title. But what industry to start with? Most technical support professionals actually find jobs in the technology and professional industries.

How To Become a Technical Support Professional

If you're interested in becoming a technical support professional, one of the first things to consider is how much education you need. We've determined that 40.1% of technical support professionals have a bachelor's degree. In terms of higher education levels, we found that 8.1% of technical support professionals have master's degrees. Even though some technical support professionals have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support professional. When we researched the most common majors for a technical support professional, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support professional resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a technical support professional. In fact, many technical support professional jobs require experience in a role such as customer service representative. Meanwhile, many technical support professionals also have previous career experience in roles such as cashier or sales associate.

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Average Salary$63,808
Job Growth Rate10%

Technical Support Professional Jobs

Technical Support Professional Career Paths

Top Careers Before Technical Support Professional

Cashier
11.4 %

Top Careers After Technical Support Professional

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Professional

Technical Support Professionals in America make an average salary of $63,808 per year or $31 per hour. The top 10 percent makes over $102,000 per year, while the bottom 10 percent under $39,000 per year.
Average Salary
$63,808

Best Paying Cities

City
Average Salary
Foster City, CA
Salary Range60k - 116k$84k$83,820
Austin, TX
Salary Range43k - 89k$63k$62,539
Mason, OH
Salary Range43k - 87k$62k$61,562
Milwaukee, WI
Salary Range42k - 85k$60k$59,928
Pittsburgh, PA
Salary Range41k - 84k$59k$59,175
East Hartford, CT
Salary Range44k - 78k$59k$58,786
$26k
$116k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Community Living Support Professional 2-DDS Med Certified
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Viability
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10/30/2020
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$32,34910/30/2020
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Assistant Lead Support Professional
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Chariton Valley Association
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10/22/2020
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$27,13110/22/2020
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Associate Behavior Support Professional
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Trudeau Memorial Center
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09/23/2020
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$52,17509/23/2020
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Associate Behavior Support Professional
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Trudeau Memorial Center
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08/28/2020
08/28/2020
$52,17508/28/2020
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Lead Support Professional
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Chariton Valley Association
Chariton Valley Association
08/18/2020
08/18/2020
$30,05308/18/2020
$30,053
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Technical Support Professional Demographics

Gender

male

62.0 %

female

32.1 %

unknown

5.9 %

Ethnicity

White

62.0 %

Asian

16.2 %

Hispanic or Latino

9.9 %

Foreign Languages Spoken

Spanish

52.2 %

Hindi

8.7 %

Urdu

8.7 %
See More Demographics

Technical Support Professional Education

Majors

Business
13.0 %

Degrees

Bachelors

40.1 %

Associate

21.8 %

High School Diploma

16.7 %

Top Colleges for Technical Support Professionals

1. Stanford University

Stanford, CA

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info

Entry Level Jobs For Becoming A Technical Support Professional

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Technical Support Professional

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.6% of technical support professionals listed technical support on their resume, but soft skills such as speaking skills and writing skills are important as well.

Best States For a Technical Support Professional

Some places are better than others when it comes to starting a career as a technical support professional. The best states for people in this position are California, Maryland, New Jersey, and Virginia. Technical support professionals make the most in California with an average salary of $79,053. Whereas in Maryland and New Jersey, they would average $74,070 and $71,731, respectively. While technical support professionals would only make an average of $70,043 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Technical Support Professional Jobs:
556
Highest 10% Earn:
$143,000
Location Quotient:
1.85
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Technical Support Professional Jobs:
181
Highest 10% Earn:
$129,000
Location Quotient:
1.45
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Maryland

Total Technical Support Professional Jobs:
1,062
Highest 10% Earn:
$140,000
Location Quotient:
1.18
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Technical Support Professional Employers

1. Gateway
4.5
Avg. Salary: 
$42,239
Technical Support Professionals Hired: 
117+
2. IBM
4.8
Avg. Salary: 
$94,835
Technical Support Professionals Hired: 
60+
3. Stream International
4.2
Avg. Salary: 
$41,781
Technical Support Professionals Hired: 
31+
4. Kennesaw State University
4.5
Avg. Salary: 
$35,105
Technical Support Professionals Hired: 
18+
5. Carbonite
4.4
Avg. Salary: 
$73,137
Technical Support Professionals Hired: 
16+
6. AT&T
4.8
Avg. Salary: 
$46,585
Technical Support Professionals Hired: 
14+

Technical Support Professional Videos

Recently Added Technical Support Professional Jobs

Updated October 2, 2020