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Become A Technical Support Professional

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Working As A Technical Support Professional

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Technical Support Professional Do At Oracle

* The main role of a Support engineer
* is to troubleshoot and resolve highly complex techno-functional problems.
* The
* key skills put to use on a daily basis are - high level of techno-functional
* skills, Oracle products knowledge, problem solving skills, and customer
* interaction/service expertise

What Does A Technical Support Professional Do At AHRC New York City

* Supports individual with disabilities in becoming valued members of
* their communities.
* Supports behavior that enhances inclusion in their communities.
* Provide direct training and support in individuals’ home and/or community.
* Empowers individual and their family by providing the support and
* information necessary to make informed choices and decisions.
* Helps build the self–esteem and assertiveness necessary to lead a
* self-determining life.
* Use formal and informal methods to learn about the needs, interests
* and desires of individual.
* Assists individual in identifying the formal and informal supports
* available in his/her community, family and social network and works with the individual to develop and sustain relationships with friends, family and community members.
* Assists the individual in managing every day aspects of life by
* utilizing habilitative strategies and providing supports in a manner that builds on individual strengths and capabilities and maximizes choices.
* Pursues opportunities for professional growth and shares knowledge
* and resources with others.
* Assists the individual to overcome challenges through effective
* advocacy and the facilitation of self-advocacy.
* EOE

What Does A Technical Support Professional Do At University of Colorado

* Dedicated Desktop Support Professionals are assigned to support one or more departments on the University of Colorado Boulder campus and get to know their business, their employees, and their unique IT needs and goals.
* This position will have the opportunity and flexibility to tailor the IT infrastructure to their business needs while leveraging the expertise, library of best practices, and powerful computing infrastructure of a large, central IT organization.
* Work on a beautiful and vibrant university campus, participate in a tightly-knit team atmosphere providing mutual support to each other’s departments, and contribute to internal projects and research that shape the future of our IT support methodologies.
* What we can offer:/
* Annual base for this position is $46,000
* In addition,*the University of Colorado offersexcellent benefits, including medical, dental, retirement (with a 2-for
* employer match), generous paid time off, tuition benefit and an RTD ECO Bus Pass.
* The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment.
* Learn more about theUniversity of Colorado Boulder.
* What you should know:/
* This position is subject to a formal on-call rotation with definitive response times, where the likelihood of the on-call employee having to come on-site to respond/manage the issue/incident is low.
* When not on call, this position is expected to respond in a reasonable (though not definitive) amount of time when called outside working hours regarding issues and incidents that arise.
* Be professional.
* Be collaborative.
* Be effective.
* Be Boulder

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How To Become A Technical Support Professional

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Support Professional jobs

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Technical Support Professional Career Paths

Technical Support Professional
Network Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Network Engineer Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Information Technology Manager Windows System Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Support Specialist Systems Analyst Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Team Manager Business Analyst Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Systems Engineer Senior Network Engineer Director Of Information
Director, Technical Operations
11 Yearsyrs
Technical Support Engineer Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Support Specialist Network Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Team Manager Service Manager Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Specialist Project Manager General Manager
Managing Partner
9 Yearsyrs
Technical Support Technician Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Systems Administrator Project Manager
Program Manager
8 Yearsyrs
Technical Support Engineer Systems Engineer Operations Manager
Senior Account Manager
7 Yearsyrs
Information Technology Specialist Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Technical Support Technician Technician Operations Manager
Senior Manager
10 Yearsyrs
Information Technology Manager Business Development Manager Solution Specialist
Solutions Manager
8 Yearsyrs
Systems Engineer Information Technology Consultant Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Technical Support Professional Demographics

Gender

  • Male

    62.1%
  • Female

    36.0%
  • Unknown

    1.9%

Ethnicity

  • White

    76.7%
  • Hispanic or Latino

    12.7%
  • Asian

    7.7%
  • Unknown

    2.0%
  • Black or African American

    1.0%
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Languages Spoken

  • Spanish

    57.7%
  • Urdu

    7.7%
  • Hindi

    7.7%
  • Dakota

    3.8%
  • Japanese

    3.8%
  • Tagalog

    3.8%
  • Russian

    3.8%
  • Korean

    3.8%
  • Arabic

    3.8%
  • Cebuano

    3.8%
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Technical Support Professional

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Technical Support Professional Education

Technical Support Professional

Unfortunately we don’t have enough data for this section.

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Real Technical Support Professional Salaries

Job Title Company Location Start Date Salary
Professional Application Product Support at&T Services, Inc. Bothell, WA Jul 31, 2016 $117,850
Professional-Application/Product Support at&T Services, Inc. Fort Worth, TX Feb 18, 2016 $110,000
Professional Application/Product Support at&T Services, Inc. Bothell, WA Nov 13, 2012 $105,001
Professional-Application/Product Support at&T Services, Inc. Bothell, WA Jul 08, 2014 $105,000
Professional-Network Support at&T Corp. Annapolis, MD Feb 03, 2014 $100,136
Professional-Network Support at&T Corp. Annapolis, MD Jul 12, 2013 $100,136
Professional-Applications/Product Support at&T Services, Inc. Saint Louis, MO Nov 09, 2015 $98,698
Professional-Applications/Product Support at&T Services, Inc. Middletown, NJ Sep 25, 2011 $98,660
Professional-Application/Product Support at&T Services, Inc. Bothell, WA Oct 09, 2013 $96,354
Professional Application/Product Support at&T Services, Inc. Richardson, TX Sep 14, 2012 $92,200
Professional Application/Product Support at&T Services, Inc. Bothell, WA Nov 12, 2012 $91,508
Professional Application/Product Support at&T Services, Inc. Bothell, WA Mar 10, 2011 $90,000
Professional-Applications/Product Support at&T Services, Inc. Saint Louis, MO Sep 15, 2015 $88,700
Professional-Application/Product Support at&T Services, Inc. Saint Louis, MO Aug 03, 2016 $88,700
Professional-Applications/Product Support at&T Services, Inc. Bothell, WA Aug 16, 2011 $87,799
Technical Support Professional IBM Corporation Foster City, CA Feb 02, 2012 $75,060 -
$120,119
Technical Support Professional IBM Corporation Foster City, CA Aug 31, 2011 $75,060 -
$120,119
Guardium Technical Support Professional IBM Corporation Somers, NY Sep 04, 2015 $75,046
Technical Support Professional IBM Corporation Foster City, CA Sep 18, 2014 $72,302 -
$131,498
Application Support Professional Federal Home Loan Mortgage Co. Reston, VA Jun 30, 2014 $69,700 -
$104,000
IT Systems Support Professional V Kennesaw State University Kennesaw, GA Jun 14, 2010 $69,000
IT Systems Support Professional V Kennesaw State University Kennesaw, GA Jun 14, 2011 $69,000
Technical Support Professional IBM Corporation Foster City, CA Sep 05, 2012 $68,884 -
$81,620
Technical Support Professional IBM Corporation Lenexa, KS Jan 21, 2013 $67,748 -
$100,465
Technical Support Professional IBM Corporation Foster City, CA Sep 18, 2011 $67,684 -
$81,364
Technical Support Professional IBM Corporation Foster City, CA Oct 01, 2010 $66,000 -
$78,420
IT Application Support Professional V Kennesaw State University Kennesaw, GA Jul 01, 2012 $64,210
Application Support, Professional Federal Home Loan Mortgage Co. Reston, VA Aug 05, 2011 $63,900 -
$105,016
Delivery Technical Support Professional IBM Corporation Bellaire, TX Jan 04, 2016 $63,149 -
$88,168

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Top Skills for A Technical Support Professional

TechnicalSupportComputerHardwareDeskSupportInternetExplorerTroubleshootPCCustomerSatisfactionTechnicalIssuesActiveDirectoryOSWindowsXPMacWebCustomerSupportCustomerServiceSoftwareApplicationsSoftwareIssuesInboundCallsNTSoftwareSupport

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Top Technical Support Professional Skills

  1. Technical Support
  2. Computer Hardware
  3. Desk Support
You can check out examples of real life uses of top skills on resumes here:
  • Qualified for monthly bonuses for meeting or exceeding quality and efficiency levels as a technical support professional.
  • Assisted clients in setting up and installing a variety of computer hardware and software packages.
  • Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role.
  • Exceeded production goals in excess of 143% using Outlook, Excel, and Internet Explorer.
  • Maintained detailed records of troubleshooting activities in support of customers.

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