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Best technical support professional certifications
Technical support professional certifications allow job seekers to demonstrate their competency as an technical support professional to employers. However, not all technical support professional certifications provide the same value for job seekers.
The best certifications for a technical support professional are Microsoft Certified Professional (MCP), Network 5 Certification, and Microsoft Certified Desktop Support Technician (MCDST).
Below is a list of the best technical support professional certifications. Obtaining an technical support professional certification will give you a leg up when you apply for jobs and increase your potential salary.
6 best certifications for technical support professionals
| Rank | Technical support professional certification | Organization |
|---|---|---|
| 1 | Microsoft Certified Professional (MCP) | MS |
| 2 | Network 5 Certification | EC-Council |
| 3 | Microsoft Certified Desktop Support Technician (MCDST) | MS |
| 4 | Security 5 Certification | EC-Council |
| 5 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 6 | Dell Certified Systems Expert (DCSE) | Dell Inc. |
6 best technical support professional certifications
1. Microsoft Certified Professional (MCP)
Microsoft Certified Professional (MCP) certification validates IT professional and developer technical expertise through rigorous, industry-proven, and industry-recognized exams. MCP exams cover a wide range of Microsoft products, technologies, and solutions.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
2. Network 5 Certification
Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
3. Microsoft Certified Desktop Support Technician (MCDST)
Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
4. Security 5 Certification
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
5. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
6. Dell Certified Systems Expert (DCSE)
Dell offers hardware maintenance training through the Dell Certified Systems Expert program. DCSE prepares independent service maintenance technicians or companies with the knowledge and skills necessary to provide their own maintenance. Technicians are required to pass an exam to achieve an accreditation on client systems (portables, desktops and workstations) or servers. Technician may receive accreditation in both areas if desired.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
What is the best certification for a technical support professional?
The best technical support professional certification is Microsoft Certified Professional (MCP). The Microsoft Certified Professional (MCP) is awarded by the Microsoft Corporation. This certification tests for knowledge about the use of proprietary software or hardware products. It is used primarily for computer-related companies.
Here's a bit more background on how to obtain this technical support professional certification:
- To become a certified Microsoft Certified Professional (MCP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- No renewal for certification, if you earn it once it is valid all time.
What are some of the most in-demand certifications for technical support professionals?
The most in-demand technical support professional certification is Microsoft Certified Professional based on all active job postings. Having this technical support professional certification will give you access to more technical support professional jobs with higher salaries.
The most common combination of technical support professional certifications include: Microsoft Certified Professional (MCP), Network 5 Certification, and Microsoft Certified Desktop Support Technician (MCDST).
Online courses for technical support professionals to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. IBM IT Support
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...
3. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
4. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
5. Akamai Customer Consulting and Support
Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of...
6. Healthcare IT Support
Are you looking to get your foot in the door as a Healthcare IT Support specialist? Do you want to solve technical problems for healthcare professionals and health system employees? Have you always wanted to enter an in-demand field in Health Information Technology? The courses in this specialization are designed to pique your interest regarding the ever-evolving field of IT support in healthcare. In order to help physicians, nurses, pharmacists, and a wide range of other allied health...
7. IT & Technical Support Guide to Helpdesk, Desktop & Servers
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9. Technical Writing: How to Write Software Documentation
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Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
12. Basic Computer Course - Windows 7/10 - IT & Desktop Support
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14. Professional Technical Writing: Advance Your Writing Skills
Create your first technical document by applying the principles and techniques of technical writing taught by Pro Writer...
15. IT/Desktop Computer Support- Troubleshooting for Technicians
Learn how to troubleshoot desktop computer issues as an IT Support Technician on real-world organisational networks...
16. IT Help Desk Professional
Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job...
17. Service Desk Analyst Crash course for beginners.
Get Hands-On Experience for following JOB roles - Service Desk Analyst IT Help Desk Professional L1 IT Support GSD...
18. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
19. IT Support and Service Desk jobs -Crash Course for Beginners
Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...
20. ComputerCavalry: IT Help Desk Training for IT Professionals!
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