Technical Support Representative Jobs in Albuquerque, NM

Edgewater Federal Solutions is seeking a Senior Video Conference Support Tech who shall provide support to our customers on the classified and unclassified networks. The candidate will respond to service desk ticket requests by resolving or assisting in determining root cause of software, hardware & network issues, and engaging with system administrators. They will work closely with a team of people to help design and improve the way we work and deliver IT service management to our mission partners. They will manage user accounts and perform other IT administration needs. In addition, they will provide functional and business process testing. The bulk of this position will be doing desktop support functions for customers on both the classified and unclassified networks in both a Windows and Linux environment and audio-visual system support. This position will work closely with other departments and a successful candidate will be able to work with both technical and non-technical team members. No agency inquiries, please Position is onsite in Albuquerque, NM Positions requires an active Top Secret or Q clearance already in possession Qualifications: AS Degree in IT Field and 5 Years of experience U.S. Citizenship is required per contract. Must have Active Q or DOD Top Secret to start and obtain a SCI for onsite support. This may require the candidate to pass a polygraph examination. Skills utilizing software diagnostic tools and the ability to conduct appropriate troubleshooting processes and conduct appropriate upgrades Ability to understand the application and utilization of software packages, maintain accurate records Ability to research, assemble, and evaluate information or data regarding industry practices or applicable regulatory changes and recommend sound, practical solutions to complex issues Ability to define equipment requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms Ability to define technical standards and functionality tests, and to develop specifications, prototypes, or initial user guides Excellent customer service and communication skills with customers and vendors Ability to work well in a collaborative team environment Ability to work in a fast-paced environment Install and troubleshoot IT resources including television, telecom and Audio Visual (A/V) equipment as well as establish, and manage user accounts, upgrade, and patch software/firmware. Experience with Microsoft Teams, Skype, and other Teleconferencing programs Chosen candidate will be required to obtain Security+ certification within 6 months of hire.

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Information Security Job Qualifications: Skills: Information Security, Information Security Management, Information System Security Certifications: None Experience: 8 + years of related experience US Citizenship Required: Yes Job Description: GENERAL DYNAMICSInformation Technology/Assurance (IT/IA) Specialist IIIAlbuquerque, NM General Dynamics is seeking an IT Assurance Specialist for a newly awarded program with a 10+ year lifespan. Primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Performance shall include: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required Analyze and troubleshoot system anomalies to ensure optimum equipment performance Prepare system for operational use and support operational tests Review, prepare, and update authorization packages Notify customer when changes occur that might affect authorization accreditation Conduct cybersecurity portion of the self-inspection's checklist Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package Identify any and all vulnerabilities and implement countermeasures Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration Provide External Information System(s) Client Support Perform account creations, changes, & deletions on multiple authorization boundaries Perform Help Desk & troubleshooting activities Perform Hardware/Software System Configuration, upgrades and modifications Perform system and network appliance patching activities Provide Government-Issued Laptop Support Assist in Media Control & Accountability activities Perform COMSEC account/equipment management activities Experience: 8+ years related experience 2+ years SAP experience required Prior performance in roles such as System, Network Administrator or Information Technology/Assurance Specialists Education: Bachelor's degree in a related area or equivalent experience (4 years) Certifications: IAT Level II or IAM Level II - within 6 months of start (examples: Security+ CE, CCNA Security, etc.) Other Requirements: Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration Working knowledge of Risk Management Framework, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A Working knowledge and current relevant experience with PL2 systems; experience with PL3 & PL4 cross domain solutions Must be able to regularly lift up to 50 lbs. Clearance Required to Start: TS/SCI required Must be able to Attain - TS/SCI with CI Polygraph #GDIT #AirforceSAPOpportunities The likely salary range for this position is $103,105 - $139,495. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA NM Albuquerque Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Paid time off We offer competitive compensation & benefits including: Medical Dental Vision life 401(k) Paid time off Additional voluntary benefits Company Overview As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems. Job Summary Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water. The goal of this position is to supply a superior level of service that exceeds the customers' expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base. Answer customer inquiries on the telephone. Schedule service and delivery orders. Coordinate schedules with the service/operations team. Bill service, delivery, and new installation orders. Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans. Refer unresolved customer grievances to designated departments for further investigation. Follow all rules and regulations pertaining to safety and Culligan policies. Complete any other responsibilities as assigned. Qualifications High school diploma or GED. Minimum two years of customer service experience preferred. Strong time management and project management skills. Proficient in Microsoft Office (word, excel, outlook). Excellent communication skills, both written and verbal. Competencies:To perform the job successfully, an individual should demonstrate the following competencies in this position.Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization Compensation: $20.00 - $21.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

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* Albuquerque, NM, USA * Hourly * Full Time Email Me This Job **Who We Are.** At CMIT, we do more than provide real-world solutions. We deliver transformative results. Through cutting-edge technology and process innovations, we are changing how federal and commercial clients worldwide deliver their mission. A service-disabled veteran-owned small business, we take pride in serving our nation through exemplary support for our clients and employees alike. **CLIENT SUPPORT TECHNICIAN** The Kirtland C4 Team is seeking a Client Support Technician to work at Kirtland Air Force Base in Albuquerque, NM. This Tier 1 service desk position is responsible for answering calls, logging incidents in the ticketing system, and providing customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. **Responsibilities** * Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. * Creates, updates and closes out help desk tickets * Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation * Maintains required documentation of Tier 1 processes and SOPs **Experience/Skills** * Familiarity with the Windows Operating system and Microsoft Office Suite * Familiarity with creating/updating Remedy tickets is preferred * Familiarity with troubleshooting printers and multi-function devices * Familiarity with the setup of Video Teleconferencing systems * Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types * Familiarity with Account Permissions/Provisioning * Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems * Adaptability in learning and supporting new software * Must possess refined critical thinking skills, should be a self-starter, multi-task capable, and adaptive to a dynamic environment. * Excellent written and verbal communication skills. * May direct the activities of other team members, diplomatic, dependable, and reliable. * Prior experience in a government consulting services environment is preferred. **Education/Certification Requirements** * Minimum DoD 8570 IAT Level I (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) certification required * Ability to obtain a Customer Service Representative (CSR) certification within 90 days of assignment. *CMIT's flexible education and professional advancement program can ease or eliminate the cost of ongoing education and certification prep/exam, subject to company policy.* **Clearance Requirements** * Minimum Secret clearance is required. **Who Makes It Happen.** At CMIT, we firmly believe that our innovative solutions are only as powerful as the teams harnessing them. Our people are more than just contributors - they are at the heart of everything we do and every success that we earn. Our employees are offered ample options to design a personalized benefits package that best meets their needs. Options include: * Medical / Rx * HSA / FSA * Dental & Vision * Life / AD&D * Long & Short Disability * Disability Insurance * Accident Insurance * Critical Illness * Hospital Insurance * Pet Benefits * Education/Training Program * 401k Retirement * Generous Paid Time Off * Flexible Parental Leave * Volunteer Time Off * Flexible Work Locations * Alternative Work Schedules CMIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. COVID-19 Safety Protocols: To protect the health and safety of its employees and to comply with customer requirements, employees in certain positions may be required to be fully vaccinated against COVID-19 or subject to facility entry safety protocols (e.g., testing, masking, physical distancing), subject to the status of the federal contractor mandate and customer site requirements. You must select a location. You must select an education status answer. You must select a seeking status answer.

The mission of Advanced Communications and Electronics, Inc. is to provide world-class design, installation, and repair of communications equipment. This is a service position, which means that the IT technician is always serving an internal or external customer. The person in the IT technician's role works with the communications technician supervisor to provide IT services to our internal and external customers. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position include, but are not limited to, the following: Monitor and document any network infrastructure issues using PRTG Network Management Software. Manage hardware and virtual servers including, but not limited to: addressing errors, keeping the OS's up-to-date, etc. Manage the company firewall. Manage the backup system including configuring the backup appliance, verifying backups, etc. Manage the company VPN including adding and removing users as requested, providing end-user support, etc. Provide end-user computer support which may include: Any MS OS, MS Office suite, printers, VPN, other company software, etc. Provide remote end-user assistance as required or requested. Provide assistance as required or requested for end-users and associated hardware in our Los Cruces office location. Manage and provide end-user support for our current in-house Mitel telephone system. Maintain proper telecom and computer network documentation. Be responsible for bringing and maintaining the equipment racks and associated equipment cabling up to industry standards. Stay up-to-date on current and future technologies that may benefit the local network as well as help provide our customers with updated technology recommendations. Assist in the design, installation, implementation, and management of equipment that will interface with a customer network as required. Attend meetings to address and appropriately direct IT-related issues. Other duties as assigned. EDUCATION and/or EXPERIENCE Computer-related certifications and/or endorsements are considered advantageous 2 years of computer and/or networking experience, or a combination of related education/experience. QUALIFICATIONS and/or REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Excellent diagnostic and problem-solving skills are required. Excellent communication skills, both verbal and written, are required. Good knowledge of internet and network security. Must possess a High School Diploma or GED (Associate Degree Preferred) A minimum of 2 years of technical experience, or a combination of related education and experience. Ability to work flexible shifts and to adapt to technologies in public safety and wireless communications and equipment. Demonstrate ability to read and understand network diagrams. Ability to work in a fast-paced environment, establish priorities, work independently as well as part of a team, and proceed with objectives with some supervision. Ability to travel as needed. Exceptional time management and ability to prioritize work, projects, and resources. Exercises professional telephone procedures and e-mail correspondence skills. Must be available to work Monday - Friday, 7:30 am to 5 pm. Must be able to be on call when up in rotation for evening, and weekend emergencies. Background check, motor vehicle check and pre-employment drug screening are part of the hiring process. Active listening: giving full attention to what others are saying; taking the time to understand the points being made; asking questions as appropriate. Being on time and regular attendance is essential. Work continues until obligations are complete. The job requires regular and punctual employee presence. Willingness to learn new technology. Ability to work flexible shifts and to adapt to technologies in public safety and wireless communications and equipment. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals with good grammar, punctuation and spelling; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. REASONING ABILITY Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS Possess, or able to obtain, a valid New Mexico driver's license. Computer and/or networking certifications PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; and stoop, kneel, or crouch. The employee is occasionally required to walk, sit climb or balance. Mobility is required to move from office to office. The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will occasionally be required to hike across uneven terrain, ie. in the mountains and may at times be required to hike in snow using snow shoes. The employee will occasionally be required to work at high elevations, ie. between 7,000 and 12,000 feet above sea level. Appropriate PPE (Personal Protective Equipment) may be required for certain work performed as an IT Technician. All required PPE, will be provided by the employer. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works inside an office environment. Odors may be present. The noise level in the work environment is usually moderate. Safety policies are adhered to * Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes at least seventy-five percent (75%) of the time. * Frequent computer use at a workstation up to four to five hours at a time. * Frequent fast-paced work with unscheduled interruptions. * Contact with the Public in this position may require appropriate business-like apparel. Location Albuquerque, New Mexico Minimum Experience Mid-level

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Deployment, configuration and troubleshooting of Windows 10 SDC Knowledge of common protocols and basic Network Troubleshooting Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation Troubleshoot and configure peripheral devices, system hardware and MFDs Support enterprise applications on Apple iOS and other mobile devices Maintain, support and troubleshoot both classified and unclassified VTC systems Scheduling and facilitating of all unit VTC REQUIRED QUALIFICATIONS Active Secret clearance required DoD 8570 IAT I certification required Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. 1-3 years of experience Prior experience in a government consulting services environment is preferred Overview We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Kirtland AFB, New Mexico Type of environment: Business environment Noise level: Medium-Loud Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Citizenship: US Clearance: Active Secret or higher OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Deployment, configuration and troubleshooting of Windows 10 SDC Knowledge of common protocols and basic Network Troubleshooting Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation Troubleshoot and configure peripheral devices, system hardware and MFDs Support enterprise applications on Apple iOS and other mobile devices Maintain, support and troubleshoot both classified and unclassified VTC systems Scheduling and facilitating of all unit VTC REQUIRED QUALIFICATIONS Active Secret clearance required DoD 8570 IAT I certification required Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. 1-3 years of experience Prior experience in a government consulting services environment is preferred Overview We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Kirtland AFB, New Mexico Type of environment: Business environment Noise level: Medium-Loud Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Citizenship: US Clearance: Active Secret or higher OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Seeking a Client Support Technician to work on our C4 Contract at Kirtland Air Force Base in Albuquerque, NM. This Tier 1 service desk position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. Tracking and auditing of physical and software IT assets. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit ************ Submit your resume today! Responsibilities Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Familiarity with Windows Operating system and Microsoft Office Suite Familiarity with creating/updating Remedy tickets is preferred Familiarity with troubleshooting printers and multi-function devices Familiarity with the setup of Video Teleconferencing systems Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types Familiarity with Account Permissions/Provisioning Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems Adaptability in learning and supporting new software Qualifications Applicant must possess refined critical thinking skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. Prior experience in a government consulting services environment is preferred. Must possess a valid state driver's license and be capable of operating a motor vehicle. Active DoD Secret clearance is required or the ability to obtain an Interim Secret clearance. Minimum DoD 8570/8140 IAT-I + CE certification required. SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Overhead Door Company of Albuquerque, a DH Pace Company, Inc., aspires to hire a full time Administrative Support Rep. at our office in Albuquerque, NM. This is a great opportunity for a detail oriented, organized individual to join a team of dedicated professionals. This role will perform billing functions as well as other administrative and customer service job responsibilities. Job Responsibilities: * Provide general administrative support in daily office functions. * Create and manage customer invoices meeting daily and monthly goals. * Answer customer calls and emails and enter daily service requests. * Receive and process check and credit card payments. * Set up and maintain customer account information. * Create and implement team building and community outreach activities. * Perform monthly credit card reconciliations. * Upload contract documents to company website for review and final agreement. * Contract liaison between customers and staff to ensure documents are submitted w/all signatures and deadlines are met. Job Requirements: * Expert attention to detail and great customer service skills. * Comfortable working independently and with a team. * Prioritize tasks and possess strong analytical skills. * Ability to multi-task and work efficiently in a fast-paced environment. * Strong Microsoft Office and computer skills. * Excellent communication skills. * Billing experience (preferred) and AR/AP experience a plus. Why Join DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our benefit offerings include: * Medical, dental, and vision options: Available on the 1st day of the month following your start date! * Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! * Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day * Floating Holidays: Up to 2 floating holidays per year * Competitive compensation: Including annual performance evaluations! * 401k retirement plan: Including an employer match! * Company paid: Life insurance, short-term disability, & long-term disability * and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will serve as the system administrator and customer service support for the District and National Headquarters S-6 and G-6 sections. You will serve as subject matter expert and primary point of contact to recruiting personnel needing assistance with information systems used by the recruiting workforce. You will install the operating system and all required and optional authorized software applications on all end user computing devices. You will troubleshoot and diagnose hardware/software interoperability problems. You will diagnose and resolve hardware and software problems in response to customer reported incidents. You will ensure the Information Assurance (IA) training of each user is completed before granting or continuing the user's access to systems. You will prevent unauthorized access to sensitive information. Requirements Conditions of Employment Qualifications Your resume must also demonstrate at least one year of information technology related experience in the federal services or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to experience demonstrating the four competencies above, you must have one year of specialized experience equivalent to the next lower grade level (GS-07) or pay band in the federal service or equivalent experience in the private or public sector: Troubleshooting and diagnosing hardware and software issues, creating and implementing new methods to resolve issues AND supporting customer needs by effectively communicating and resolving hardware and software issues related to recruiting networks and information systems. Additional qualification information can be found from the following Office of Personnel Management website: ************ opm. gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e. g. , professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education In lieu of specialized experience listed in the Qualifications section, applicants may qualify based on education OR equivalent combination of experience and education as follows: I have successfully completed master's or equivalent graduate degree or I have successfully completed 2 full years of progressively higher level graduate education leading to a master's degree or I have successfully completed LL. B. or J. D. , if related to the position being filled ************ usajobs. gov/Help/working-in-government/unique-hiring-paths/students/federal-occupations-by-college-major/ or I have a combination of experience and education as described above that equates to one year of experience. My percentage of the required education plus my percentage of the required experience equal one hundred percent. Additional Information This position is covered by the Department of Defense Priority Placement Program. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: *********** secnav. navy. mil/donhr/Documents/CivilianJobs/FedCivAnnuitants. pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.

\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated **Desktop Technician III** for a Full-Time position. **Job Summary:** The Desktop Technician III will provide Tier II desktop support for the customers' IT systems. This role involves troubleshooting hardware and software issues, assisting with system setups, and ensuring end-users receive timely technical support across multiple customer's sites. **Responsibilities:** + Provide Tier II desktop support, including troubleshooting hardware, software, and network issues. + Install and configure approved software, hardware, and peripheral devices. + Support Microsoft operating systems and Office applications. + Assist with imaging and deploying new computers for onboarding employees. + Provide basic training on email systems, collaboration tools, and general software use. + Assist in setting up office presentation equipment (e.g., LCD projectors). + Support network printers, scanners, and user account management. + Maintain a secure and organized server room and cable infrastructure. + Participate in OIMT User Support conference calls and ongoing training. **Required Qualifications:** + Associate degree or equivalent combination of education and experience. + Minimum 3 years of experience supporting desktop computers, laptops, mobile devices, printers, and network equipment. + Proficient in Microsoft Windows OS and Office Suite. + Familiarity with specialized software such as GIS, AutoCAD, or equivalent business applications. + Ability to work with minimal supervision. + Ability to lift and install equipment weighing up to 75 lbs. **Preferred Skills:** + Experience with remote support tools (e.g., Dame Ware, MS Remote Assist). + Basic networking knowledge. + Familiarity with ITIL v3 best practices. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More** **.** NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture! \#NAI #DICE

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12 - $14.5 per hour Salary Range: 12 - 14.5 We are an equal opportunity employer and participate in E-Verify in states where required.

IT Litigation SupportEmployment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities.- Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format.- Ensures systems availability, functionality, integrity, and efficiency.- Installs new or modified litigation support hardware and software.- Resolves hardware/software interface and interoperability problems.- Maintains and controls the district's litigation support equipment inventory.- Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.- Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data.- Promotes awareness of security issues among management and employees.- Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures- Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. - Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. -Performs other related duties as assigned. Qualifications:- Must be a U.S. Citizen- Bachelor's Degree (In related field)- Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance- Experience with Litigation Support principles, methods, and practices- Experience with Litigation Support systems development concepts- Performance monitoring principles and methods- Quality assurance principles- Familiarity with Technical documentation methods and procedures- Familiarity with Systems security methods and procedures- Oral and written communication techniques- Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity- Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems- Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we've been growing our government-contracting portfolio, and along the way we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact:Email: *******************

Education-focused IT infrastructure and cybersecurity solutions with public sector contract experience. **IT Help Desk Support Technician ()** As an IT Help Desk Support Technician at Ardham Technologies, Inc., you will play a crucial role in assisting our clients with important technical issues. Your primary focus will be on delivering exceptional customer service while troubleshooting and resolving various IT-related problems. Here's what you'll be doing: * 1. Customer Support: * Provide friendly and responsive assistance to users via telephone and remote sessions. * Escalate issues through support tiers when necessary, ensuring clear and consistent communication with the customer. * 2. Technical Troubleshooting: * Diagnose and resolve a variety of issues with hardware, software, desktop, laptop, end-user software, networking, cloud, servers, etc. * Utilize our ticketing system and remote monitoring tools to track all work performed. * 3. Thorough Documentation: * Document all steps taken, from problem identification to confirmation of resolution. * Identify trends in customer issues and proactively communicate them to your management team. * 4. Customer Relationship Building: * Cultivate positive relationships with customers, colleagues, and vendors. * 1. Education and Experience: * A degree in IT or a related field, along with either: * 1 year of professional IT experience, or * A minimum of 2 years of professional IT experience without a degree * 2. Certifications and Skills: * Actively pursuing or currently possessing relevant IT certifications such as A+, Net+, Security+, ITIL Foundations, vendor specific certifications, etc. * Strong customer service orientation with a positive attitude. * An optimistic mindset that views challenges as growth opportunities. * Helpful, knowledgeable, and resourceful. * Effective communication skills, both as an active listener and a clear speaker. * Regularly communicate with clients, management, and staff. * 3. Customer Service Skills: * Employ excellent customer service techniques, even when dealing with frustrated callers or stressful situations. * 4. Continuous Learning: * Driven to stay updated as technology evolves. * 5. Technical Communication: * Present and explain technical information effectively to non-technical audiences. * Communicate orally and in writing in English with staff, clients, and partners at all levels. * Technical Skills: * Excellent troubleshooting abilities. * Proficiency in Windows and Mac-related hardware and software. * Familiarity with cloud technologies, including Microsoft 365, Ring Central, and Sophos. * Understanding of basic standard networking principles and protocols. * Basic working knowledge of VoIP phone and Wi-Fi systems. * Familiarity with common peripheral devices, including printers, video, and conferencing equipment. **Personality & Culture Assessment** This 10-minute assessment gives insight into your working style and strengths for the role.

Chalmers Ford is one of the leading Ford Dealership in New Mexico. We are hiring a talented Technical Support Specialist professional to join our team. If you're excited to be part of a winning team, Chalmers Ford is a great place to grow your career. You'll be glad you applied to Chalmers Ford Requirements * Install and configure computer systems and applications within the company * Respond to customer inquiries and assist in troubleshooting and resolving challenges * Actively update, maintain and monitor all aspects of computer networks * Resolve technical issues related to network interruptions * Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems * Maintain a working log detailed all required system updates, as well as the date of completion * Organize and file documentation pertaining to warranties and instructional guides for computer hardware * Assist management in creating training materials pertaining to computer troubleshooting and usage * Coordinate with network and phone vendors * Reynolds and Reynolds DMS software experience is preferred Qualifications for Technical Support Specialist * A bachelor's degree in computer science or related technology field is preferred * Industry-specific certification in relevant computer languages or software may be required * 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services * Time-management skills and the ability to establish reasonable and attainable deadlines for resolution * Comfortable working in and assisting others in the company * Accept constructive criticism and customer feedback regarding their experience with software or IT services * Extensive experience working with different operating systems including Windows and Mac OS * Professional written and interpersonal skills are essential when communicating with customers and clients * Ability to prioritize and manage several milestones and projects efficiently

Seeking a Client Support Technician to work on our C4 Contract at Kirtland Air Force Base in Albuquerque, NM. This Tier 1 service desk position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit ************ Submit your resume today! Responsibilities Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Familiarity with Windows Operating system and Microsoft Office Suite Familiarity with creating/updating Remedy tickets is preferred Familiarity with troubleshooting printers and multi-function devices Familiarity with the setup of Video Teleconferencing systems Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types Familiarity with Account Permissions/Provisioning Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems Adaptability in learning and supporting new software Qualifications Applicant must possess refined critical thinking skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. Prior experience in a government consulting services environment is preferred. Must possess a valid state driver's license and be capable of operating a motor vehicle. Active DoD Secret clearance is required or the ability to obtain an Interim Secret clearance. Minimum DoD 8570/8140 IAT-I + CE certification required. SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. * Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. * Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred * Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation * Maintains required documentation of Tier 1 processes and SOPs * Deployment, configuration and troubleshooting of Windows 10 SDC * Knowledge of common protocols and basic Network Troubleshooting * Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software * Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates * Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues * Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation * Troubleshoot and configure peripheral devices, system hardware and MFDs * Support enterprise applications on Apple iOS and other mobile devices * Maintain, support and troubleshoot both classified and unclassified VTC systems * Scheduling and facilitating of all unit VTC REQUIRED QUALIFICATIONS * Active Secret clearance required * DoD 8570 IAT I certification required * Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of experience * Prior experience in a government consulting services environment is preferred Overview We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Kirtland AFB, New Mexico * Type of environment: Business environment * Noise level: Medium-Loud * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Citizenship: US Clearance: Active Secret or higher OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.