Technical support representative jobs in Arkansas - 1,241 jobs

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Exciting opportunity to grow professionally with a rapidly growing company! Responsibilities Communicate with customers via phone, email and chat (High Volume 50+ inbound/outbound daily) Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Misc: Starting Pay $19/per hour 100% on site

The Data Cleansing and S4 SAP Support Specialist is responsible for ensuring the accuracy, integrity, and quality of data within the organization"s systems, with a primary focus on SAP. This role involves identifying, analyzing, and correcting data discrepancies, supporting SAP data management processes, and collaborating with various departments to maintain clean and reliable data for operational and reporting purposes. Key Responsibilities: * Perform data cleansing activities to identify and rectify errors, inconsistencies, and duplicates in SAP and related databases. * Support the maintenance and updating of master data within SAP modules (e.g., Material Management, Finance, Sales & Distribution). * Collaborate with business users and IT teams to understand data requirements and resolve data quality issues. * Conduct regular audits and data validation to ensure compliance with data governance standards. * Assist in the development and implementation of data cleansing strategies and best practices. * Support SAP system users by troubleshooting data-related issues and providing guidance on data entry standards. * Document data cleansing processes, procedures, and changes to maintain clear records. * Participate in SAP data migration and upgrade projects as needed, ensuring data accuracy throughout transitions. Qualifications: * Bachelor"s degree in Information Technology, Business Administration, Data Management, or a related field. * Proven experience in data cleansing, data quality management, or data analysis roles. Hands-on experience with SAP systems, preferably in data management or support * Strong understanding of SAP modules and master data concepts. * Proficiency in data analysis tools such as Excel, SQL, or data profiling software. * Excellent attention to detail and problem-solving skills. * Strong communication and interpersonal skills to work effectively with cross-functional teams. * Ability to manage multiple tasks and prioritize work in a fast-paced environment. * Knowledge of data governance and compliance standards is a plus. Preferred Skills: * SAP certification related to data management or specific modules. * Experience with data migration and SAP upgrade projects

" Technical Service Representative Background: The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers. The ink lab provides color matching, technical service, formulation, and R&D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager. Pay Rate: $65,100 - $86,800 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan. Category/Shift: Salaried Full-Time The Job You Will Perform: The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region. This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab. Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling. Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job. The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities. Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances. The Skills You Will Bring: 5 years minimum industry or related experience preferred. Candidates will have excellent press side technical and trouble shooting skills, color matching ability, inventory control skills, be detail oriented and have strong communication skills. Since heavy customer contact is required, the ability to communicate effectively and in a pleasant manner is essential. Positive attitude, willingness to take on special projects, and initiative and excellent computer skills are desired. Experience in a printing ink manufacturing or printing environment with press side technical skills required. The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. The Career You Will Build: Sales and Leadership training, promotional opportunities within a global company The Impact You Will Make: We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're Proud to be IP. The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture. The Company You Will Join: International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com. International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or **************. "

Remote - US Residents Only One of our open roles is that of a courteous and diligent customer service agent. Perfect in this role would be someone who enjoys making other people happy and is adept in multitasking. As a customer support representative, your main duties are to promptly, politely, professionally greet and serve customers. Your main responsibility will be to guarantee every client a seamless experience. main obligations: Respond fast to customer questions via chat, email, or phone to keep a constant degree of excellent service. Discover consumer problems and provide them reasonable solutions. Provide customers comprehensive product information and respond to their inquiries on setup and use. Keep current on the products and services to offer accurate and helpful assistance. As necessary, raise challenging problems to higher-level support teams for quick resolution. Note and monitor every interaction with clients; answer common inquiries and remarks. Work collaboratively to streamline client assistance processes and improve service delivery, therefore helping the team. Control account management and updates will help to keep accurate and current client records. Maintaining your cool and acting professionally and compassionately will help you in the most delicate or challenging of situations. Appropriate Skills: Excellent written and spoken skills. good in prioritizing consumer demands and tackling difficult problems. ability to manage a high volume environment including numerous concurrent tasks and questions. Though not required, it is advised that you have past experience dealing with clients. I am quite skilled using customer support systems and technological tools. able of showing empathy and compassion while handling a broad spectrum of client personalities and circumstances. Our offerings: The workplace is interesting and fit for teamwork. Prospects for advancing one's career and honing one's talents. Training covering all the bases to provide you the highest opportunity of succeeding. a pleasing pay scale and benefit package.

As a Technical Representative at CentiMark, you serve as a key liaison between our customers and operations teams, playing a critical role in delivering high\-quality commercial roofing solutions. This position involves a mix of technical knowledge, customer service, and project coordination. DoD SkillBridge Internship: Technical Representative SkillBridge Host Company: CentiMark SkillBridge Provider: Vets2PM LLC Location: Little Rock, AR Applicants must be active\-duty U.S. Military Members who qualify for the DoD SkillBridge Program. To Apply: Go to ************************************************* and complete the SkillBridge interest form. Return to this posting and click ‘Apply’. CentiMark Corporation, the nation’s leader in the commercial\/industrial roofing industry, has an exceptional opportunity for an entry\-level Technical Representative to support Sales Representatives. Job Summary: Travel to customers’ locations and inspect commercial roofs Communicate with customers and check roofs for problem areas Measures commercial roofs and estimate the amount of roofing material and labor needed to re\-roof Will work closely with the sales force to provide them with accurate information for the creation of proposals for customers Assist in marketing for new accounts Candidate Requirements: Computer skills (proficient in MS Word, Excel and Bid Estimating Software) General construction, roofing and\/or construction sales experience A valid driver’s license in good standing Able to climb up & down ladders to minimum heights of 25 feet Preferred experience: \- Experience with commercial roofing systems: THERMOPLASTIC, BUR, METAL, EPDM, TILE, SPF FOAM and COATINGS preferred (training provided for SkillBridge Candidates) \- College Degree in Construction Management or similar preferred\/not required Potential Employee benefits: 2 Health Insurance Plans: Free “Core Plan” – Free Medical & Dental “Buy Up Plan” – Features a lower deductible for Medical Vision Plan Free Life Insurance Traditional 401K with Company Match Roth IRA with Company Match Flexible Spending Account (FSA) Free Employee Stock Ownership Program (ESOP) Company Vehicle & Fuel Card Paid Holidays and Vacation CentiMark Corporation has been in business for over 57 years and has 100 offices across the country with over 3,500 employees. We are looking for people who want to contribute to a great team. Successful candidates must demonstrate initiative, a good work ethic, and attention to detail. We provide on\-the\-job training, benefits and room to grow. CentiMark provides a great work environment with challenging career opportunities. Drug Free Workplace \- EOE (M\/F\/V\/D) \- E\-Verify Employer "}}],"is Mobile":false,"iframe":"true","job Type":"SkillBridge Internship","apply Name":"Apply Now","zsoid":"645288301","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"ZR_3067_JOB"},{"field Label":"Business Clients Name","uitype":4,"value":"CentiMark"},{"field Label":"Job Opening Status","uitype":2,"value":"In\-progress"},{"field Label":"Industry","uitype":2,"value":"Construction"},{"field Label":"Experience Level (Recommended)","uitype":2,"value":"Entry Level Job"},{"field Label":"City","uitype":1,"value":"Little Rock"},{"field Label":"State\/Province","uitype":1,"value":"Arkansas"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"72211"}],"header Name":"DoD SkillBridge \- Technical Representative","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00148003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********33902654","FontSize":"12","location":"Little Rock","embedsource":"CareerSite","logo Id":"2cboc00f268497cfb4f288b5ec8f2e1ba1986"}

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. + Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, updates, and maintains problem tracking databases and knowledge repositories. + Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. + Performs system and data backup and recovery operations. + Develops user training materials and conducts end-user computing and information systems training sessions. + Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level II Baseline Certification + COMPTIA Security+ CE + Cisco Certified Network Associate (CCNA) + COMPTIA Cybersecurity Analyst (CySA+) + Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) + Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) + Certified Network Defender (CND) + Systems Security Certified Practitioner (SSCP) + One of the following Google Cloud Platform: + Google Associate Cloud Engineer + Google Professional Cloud Architect + One of the following cloud or systems certifications: + AWS Certified Cloud Practitioner + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate + AWS Certified Solutions Architect - Professional + AWS Certified SysOps Administrator + Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert + Microsoft Certified Azure Security Engineer Associate + Oracle Cloud Infrastructure Cloud Operations + Red Hat Certified Engineer + Red Hat Certified System Administrator **Experience** + Six (6) years of progressive experience in the field of Information Processing. + Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. + Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. **Desired Experience and Skills** + Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. + Experience administering Windows and Linux operating systems in large enterprise environments. + Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. + Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. **Overview** We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Remote + Type of environment: Remote + Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** + U.S. Citizen + Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. \#remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._ **ID** _2025-8636_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Job Title: Technical Support Technician (Comms) Location: Ft Chaffee, ARTime Type: Full-time Potential for Telework: No Minimum Clearance Required to Start: Secret clearance Employee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced Technical Support Technician (Comms). NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job description: • Trains and assists unit staff in establishing command post networks, tactical communications equipment, and establish, installs, operates, maintains, and defends (EIOMD) assigned communications and encryption systems, to include associated components, and to manage information and unit information capabilities• Troubleshoot communications, application configurations, establishes network addresses and connections, perform routine maintenance, upgrades as needed, and implements security updates Qualifications: Required:• Associate's degree• Understanding of technology integration and information flow including LAN/WAN, firewalls, security, storage, and backup methodologies• Two (2) years of technical development experience in areas of RF, Hardware, Software, Networks, Communication Systems, and infrastructure Preferred:• Meet DoD 8570.01-m baseline computing environment (CE) certification requirements at IAT II• Bachelor's degree We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance Relocation assistance Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Facilities Technical Support Specialist II| Pay Range: $64,060.00 - $78,460.00 "Elevate Your Career: Join Our Dynamic Facilities Team and Master the Art of Audio/Visual Excellence and Technical Innovation!" As our Facilities Technical Support Specialist II, you will: Primarily be responsible for overseeing the technical support of all facilities systems not covered by IT. This includes managing physical security, audio/video systems, environmental and data center operations, and space utilization. You will also handle routine facility service maintenance, support conference and auditorium A/V systems, design and research A/V and CCTV hardware capabilities, and integrate and support facilities software solutions. To be successful as the Facilities Technical Support Specialist II, we're looking for: High School Diploma (or GED) 3 years of experience in technical systems support Ability to perform and coordinate multiple tasks associated with technical system support Ability to coordinate vendor activity Ability to communicate effectively with employees at all levels of the organization as well as contractors who perform maintenance or upgrade work on these systems Ability to work with constantly changing and multiple priorities Ability to work with minimum supervision Ability to apply methods of organization to file and keep reports and time logs Availability for after-hours call-out and on-call Ability to analyze the operation of various systems, determine the cause of problems/malfunctions, and take corrective action as required. Ability to read, analyze and interpret safety rules and regulations, operating and maintenance instructions, and procedure manuals Ability to perform computer tasks and basic system integrations Regular attendance and punctuality Work with different teams across the organization to complete tasks Experience with low voltage systems Preferred: Experience with Audio/Video design and functional utilization Experience with physical security card access and CCTV systems, but not required Experience with office space planning and building systems Position Type, Location, and Expected Hours of Work: This is a full-time, onsite position based in Little Rock, Arkansas. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed. Travel Requirement: This position requires minimal travel (5-15%). SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool. Full job descriptions will be made available to those selected for an interview.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. + This is a Remote role (Temporary)- Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST - Comfortable working in a high-volume production environment.- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status - Documenting information in multiple platforms using two computer monitors. - Proficient in Microsoft office (including Word and Excel) We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) - Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Computer Support Technician The Computer Support Technician works under the supervision of the Network and Support Administrator and is responsible for assisting the Network and Support Administrator and IT Manager in supporting the IT infrastructure. Responsibilities Serve as technical support for all end users. Provide support for hardware, software, web based applications, and communications to end users. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Assist in monitoring and maintaining the security of the network (including but not limited to stored data and end user devices.) Assist in maintaining and updating systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Some travel may be required. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Experience with telephone systems Education / Experience One to Three years in computer applications or related area; Bachelor's degree in Computer Science or related field is recommended.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking a highly motivated and customer-focused IT Helpdesk Technician to provide exceptional technical support to our employees. The ideal candidate will be a proactive problem-solver with a strong understanding of IT fundamentals and a passion for delivering excellent service. You will be the first point of contact for IT-related issues, ensuring timely and effective resolutions to keep our employees productive. What you'll do: * Provide First-Level Technical Support: Respond to and resolve IT support requests via phone, email, ticketing system, and in person. * Troubleshoot Hardware and Software Issues: Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, mac OS), and common software applications. * User Account Management: Create, modify, and disable user accounts in Active Directory and other relevant systems. * Network Support: Assist with basic network troubleshooting, including connectivity issues and VPN support. * Software Installation and Configuration: Install, configure, and update software applications as needed. * Hardware Maintenance: Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues. * Documentation: Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides. * Escalation: Escalate complex issues to higher-level support teams as necessary. * Customer Service: Provide excellent customer service and maintain a professional and positive attitude. * Remote Support: Provide remote support to users in various locations. * Adhere to IT Policies: Follow company IT policies and procedures to ensure security and compliance. * Onboarding/Offboarding: Assist with the IT aspects of employee onboarding and offboarding. What you will need to know/have: * Minimum of 1-3 years of experience in an IT helpdesk or technical support role. * Strong understanding of Windows and mac OS operating systems. * Proficiency in troubleshooting hardware and software issues. * Experience with Active Directory and user account management. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Experience with ticketing systems (e.g., Jira Service Management, ServiceNow). * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Customer-focused with a strong commitment to providing excellent service. * Ability to prioritize and manage multiple tasks effectively. * Fluent in English, both written and verbal. * Willingness to learn and adapt to new technologies. It would be a bonus if you also had: * IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional). * Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365). * Experience with video conferencing systems (e.g., Google Meet, Zoom, Microsoft Teams). * Experience with MDM solutions (e.g., Jamf, Intune) We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network. Help Desk support also includes the setup, installation, and configuration of desktop hardware and software. Works on problems of limited scope and complexity. Receives substantial guidance from manager. Typical requirements are a high school degree or equivalent, technical training and 0-1 year of experience in a related role. ; Key Areas of Responsibility : Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service - Receive and document service request and customer information - Gather problem information and determine criticality - Follow Global Call Taking tools, process and procedures as documented. Initiate dispatch request capture information and record data in desktop tools - Document, verify, and make appropriate corrections to the service request as needed. Participate in team meetings and activities - Participate in special projects to continuously improve processes, tools, systems and organization - Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business - Actively develop job related skills - Scope: Deliver customer service following NCR Shared Values. This position may require extended hours, as needed, to accommodate customer needs. The agent will be measured on speed of response, clarity and accuracy of captured information. Qualifications Typical requirements are a high school degree or equivalent, technical training and 0-1 year of experience in a related role. Additional Information Additional Job Description: Shifts Mon-Fri with openings on both 1st and 2nd shifts. Agent works in a high volume call center environment serving as the primary interface to internal and external customers and/or their agents. Engage with Call Management team for customer'''s inquiries or request for escalation. Serve as first point of contact for employee questions/ issues and for customer/field escalations. Education and Experience Requirements PC literacy Keyboard proficiency - Understanding of Windows-based applications/tools - Excellent language/communication skills, verbal as well as listening skills - Understanding of basic customer location/geography area knowledge Work Environment: The position involves prolonged periods of PC and telephone usage. The agent is accountable for continuously receiving and handling high volumes of tickets and phone calls. The agent works in an office team environment, not a virtual position, and interacts with both internal and external customers.

Arisa Health is seeking a IT Support specialist to join our team in Jonesboro, AR. This is a great opportunity for candidates who are tech-savvy, curious, and ready to grow their skills in a supportive environment. Prior IT experience is helpful, but not required. Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties. This position is classified as full- time, non- exempt (hourly) and reports to the Sr. Director of Programs and Reporting. Work hours: Monday - Friday; 8:00 a.m. to 5:00 p.m. What you will do as a IT Support Specialist at Arisa Health: Support the IT Help Desk including NetSmart connection support Assist with user account management and NIAM access setup Troubleshoot issues related to NetSmart and MyAvatar Complete billing corrections for non-billable services What we look for in a IT Support candidate: Effective written and verbal communication skills Familiarity with Microsoft applications such as Word and Excel General knowledge of internet navigation, basic technical support The ability to work independently and as part of a team What we offer our team members: A mission driven company dedicated to transforming communities one life at a time. A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts. Ongoing training throughout your employment Paid Time Off and Holidays throughout the year to recharge. Company sponsored Whole Health programs designed to recharge our teams. Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform community's one life at a time.

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area (Fayetteville, Springdale, Rogers, Bentonville) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja. Having working knowledge of a PSA tool, such as Autotask or Halo is a plus. Experience working with Microtik routers. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area(Fayetteville, Springdale, Rogers, Bentonville)and they are in need of aHelp Desk Support Level II. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja. Having working knowledge of a PSA tool, such as Autotask or Halois a plus. Experience working with Microtik routers. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Springdale, AR

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The IT Support Specialist provides frontline technical support for the corporate office and nearby plants, quarries, shops, and job sites. This role delivers both in-person and remote assistance to end users and supports ESS's strategic initiatives. The Specialist ensure reliable technology operations, consistent customer service, and accurate documentation. Key Responsibilities: • Provide in-person support for end users in the office, nearby plants, quarries, shops, job sites, and remote support across all locations. • Respond to incidents and service requests in a timely, professional manner. • Document troubleshooting and resolutions within the service management system. • Prepare and deploy hardware for new hires; set up accounts and required access. • Retrieve hardware and ensure proper deactivation during offboarding. • Maintain accurate asset records in ITAM solution, updating entries in real time. • Assist with inventory audits, hardware lifecycle tasks, and device tracking. • Collaborate with other IT team members to support field operations and remote users. • Support job sites and field personnel with technology needs, traveling locally as required. • Follow established SOPs, runbooks, and IT processes. • Create or update documentation and knowledge base articles to support consistency. • Participate in IT rollouts, upgrades, and standardization initiatives. • Identify recurring issues and escalate appropriately to support problem management. • Stay up to date on emerging IT technologies and trends in the construction industry. • Other duties as assigned.Qualifications: • 2+ years of IT Support or help desk experience. • Strong understanding Windows OS, Microsoft 365, hardware, and basic networking. • Ability to communicate clearly with both technical and non-technical users. • Strong customer service, problem solving, and prioritization skills. • Associate's degree in computer science, IT, or a related field preferred. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)