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KBC Advisors 4.1
Technical support representative job in Seattle, WA
KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives.
KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.
This is an in-person position in our Seattle, Washington office.
Essential Duties and Responsibilities
Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance
Support IT-led projects and system rollouts in a hands-on environment
Troubleshoot user access issues on company devices
Provide technicalsupport for video conferencing systems and meetings
Deliver user training on tools, applications, and IT policies
Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution
Research, evaluate, and recommend new technologies to improve IT processes
Create, update, and manage IT process guides and training resources
Provide IT support and onboarding for new and existing employees
Assist with implementing and monitoring IT security measures
Travel to KBC offices as needed to provide onsite support
Preferred Qualifications
Strong understanding of IT asset management and lifecycle processes
Proficiency with Microsoft 365, Windows and mac OS environments, and video conferencing platforms
Familiarity with IT security best practices and access management
Excellent communication skills with the ability to train and support non-technical users
Strong problem-solving skills with the ability to prioritize multiple requests
Experience working both independently and collaboratively across teams
Education and Experience
Bachelor's degree in Information Technology, Computer Science, or a related field
3+ years of experience in IT support, systems administration, or a related role
The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.
$67k-82k yearly 17h ago
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Datalink Support Specialist
Neuco 3.6
Technical support representative job in Seattle, WA
About the Role:
As a Datalink Support Specialist, you'll serve as the first point of contact for technical and operational issues across a leading Flight Deck Service platform. You'll manage aircraft configuration, support onboarding, and collaborate with internal teams to ensure system efficiency. The role blends technical troubleshooting, customer-facing responsibilities, and internal coordination, ideal for someone seeking to deepen their avionics knowledge while supporting key aviation clients.
The Company:
A global provider of aviation connectivity solutions with over 25 years of industry experience. Operating across Aviation, Mobility, Maritime, and Government sectors, this innovative organisation leads in providing seamless cockpit communications and integrated avionics services. The team culture is collaborative, office-based, and committed to nurturing career growth.
Benefits & Opportunities:
Collaborate with aviation experts while working with cutting-edge technologies in a structured, mentoring-focused environment.
Be the face of service for leading aviation clients, gaining industry-wide exposure and influence.
Progress your career in a growing, stable company with internal promotion pathways and an attractive benefits package.
To Be Successful, You'll Need:
2 - 6 years' experience in the aviation industry (FBO, aircraft management, avionics, or pilot).
Strong understanding of aircraft operations and avionics troubleshooting.
Experience in customer-facing or client support roles, ideally within commercial aviation.
Interested in Learning More?
Reach out to me at ********************** or call 07537 162615 for an initial discussion.
Key Words:
Datalink | Flight Deck Freedom | Avionics | Aircraft Operations | Aviation | Troubleshooting | Connectivity | Business Aviation | Aircraft Configuration | FBO | Customer Support | Ground Station | Airplane | Satellite | TechnicalSupport | Seattle
$33k-43k yearly est. 2d ago
Technical Service Representative - Aerospace Materials
Ppg Architectural Finishes 4.4
Technical support representative job in Seattle, WA
Join PPG as an Aerospace Technical Service Representative and be at the forefront of innovation in the aerospace industry as part of the Aerospace Customer Support & Product Launch team. As a representative, you will be responsible for using technical expertise to support applications (Coatings, Sealants, Packaging and Adhesives), equipment installation, troubleshooting, account servicing for commercial products, and secure launch activities for developmental products. You will support ongoing sales/service efforts by working directly with customers, PPG Aerospace Sales, Research & Technology, Engineering Services, manufacturing and other cross-business PPG technical associates. You will report to the Manager - Sales Technical Service.
Key Responsibilities
Support the development and commercial launch of new products as an important part of the secure launch process
Observe application processes at customer sites in both production and laboratory environments, determine source of problems and conceive and develop solutions to product quality or application problems by using industry accepted knowledge, techniques and practices
Perform physical tasks of assembling, disassembling, troubleshooting, and operation of many application systems (across multiple product ranges).
Collect and analyze data, identify problems and develop effective solutions; maintain records of procedures and data for future reference.
Communicate results, develop corrective procedures, write, validate and distribute other technical information to appropriate technical development, management, sales and customer representatives.
Proficient in training and application for all product segments (Commercial, General Aviation, and Military).
Conduct unassisted, comprehensive training sessions for customers both in-house and at customer locations using presentations and hands-on tools.
Assist customers in the development of new engineering specifications for PPG Aerospace materials.
Assist other members of the technical service staff as a backup resource for advanced problem solving. Participate in Aerospace Academy training classes by developing course content, and conducting hands on & classroom modules across coatings, sealants, packaging & adhesives technologies.
Maintain and operate all aerospace product application equipment and inventory.
Logs all project, travel and customer information in PPG Aerospace CRM system.
Qualifications
3+ yrs experience in coatings application; aerospace or large-scale experience is a bonus
Experience with or willingness to learn and apply six-sigma methods and experimental design
Must be able to speak, read, write & interpret technical information in English
Valid Driver's License is required
Available to travel 50 to 75% annually - domestic and international
Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply.
The base salary range for this position is $90,000- $116,000 per year. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid 3 Weeks Vacation & Holidays, Employee Assistance Program (EAP), Disability/ Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$40k-46k yearly est. Auto-Apply 22d ago
Instruction And Classroom Support Technician 3 - Culinary Arts (C)
Edmonds College 4.0
Technical support representative job in Lynnwood, WA
Under the general supervision of the Culinary Arts staff, the position provides operational and instructional support for the Culinary Arts Department's modules. The position primarily involves purchasing equipment, supplies, and food for both kitchens in the Culinary Arts Department., It also includes collaborating on the instruction of the Receiving & Storage and Purchasing modules for students. This includes hands-on and verbal instruction on purchasing, receiving, storing, maintaining, and sanitizing food, supplies, and equipment.
This is a classified position reporting to the Dean for the School of Business, Entrepreneurship, & Professional Education.
For information on applying, please see Application Procedures and Required Documents, below. Applications received by December 29, 2025 at 11:59pm PST will receive priority consideration. Position is opened until filled.
Responsibilities Include, But Are Not Limited To:
* Weekly, communicate with all faculty to determine what instructional materials or activities are needed for the following week.
* Receive and provide storage of products.
* Work daily with the purchasing students to ensure the product is available for production.
* Purchase all food, supplies, and equipment for the Culinary Arts Department.
* Weekly food purchases from local retailers for isolated purchase needs.
* Maintain and track all aspects of inventory control.
* Provide hands-on, verbal, and written instruction to the Culinary Arts Department in all areas of the kitchen, which may include food preparation and basic formulas used in the Foodservice industry.
* Responsible for fulfilling student and staff requisitions
* Maintain records and reconcile P-Cards on time.
* Maintain and manage cleaning schedules.
* Maintain all kitchen records, including student, staff, and occupancy permits; equipment purchases; and other state-required documentation.
* Maintain the herb garden.
* Set up and shut down the Culinary Arts kitchens for daily operation.
* Prepare classroom materials and equipment for use.
* Write and execute policies and procedures.
* Research new products, purveyors, equipment, and other resources needed for the program.
* Model appropriate professional behavior.
* Model professional culinary skills, including workflow and time management.
* Prepare and/or assist with special projects.
* Maintain a flexible schedule, as the position works across multiple areas.
* Provide administrative support for office procedures, budget tracking, billing and invoicing, CTCLink, marketing, and liaison with college departments.
* Responsible for daily deposits.
REQUIRED QUALIFICATIONS:
* Two-year Culinary Arts degree or equivalent education.
* Three years of experience working in the food services industry.
* Experience in purchasing and maintaining products in a food service establishment.
* Excellent communication skills, both oral and written.
* Ability to work effectively with populations representing diverse backgrounds, life experiences, and abilities.
* Experience directing the work of others.
* Proficiency using a computer, Microsoft Office, Google Suite, the Internet, and email.
PHYSICAL WORK ENVIRONMENT:
Excellent communication skills, both oral and written, are required. This includes the ability to speak clearly, fully comprehend written and spoken English, and communicate with people for whom English is a second language. The position requires instructing others in a classroom setting, producing clearly written documents, and lifting up to 50 pounds. The ability to use a computer, a ten-key, and to fully operate restaurant equipment is required. Some work will be performed in a noisy environment, requiring speaking loudly to be heard above the ambient noise level.
WORK SCHEDULE:
40 hours per week. Monday- Friday, 8:00 am - 4:30 pm and as needed for special events.
COMPENSATION:
Salary is range 47. Beginning salary is $49,116 - $55,584 annually, with progressive increases to $66,012, plus a full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options and more. Vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, 3 personal leave days, and 14 vacation days per year (incremental increases to 24 vacation days per year).
CONDITIONS OF EMPLOYMENT:
* You must document your citizenship or employment authorization within three days of hire.
* Criminal background check. Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant s suitability and competence to perform in the position.
* All new positions are contingent upon funding.
* At this time, Edmonds College does not sponsor H1-B Visas.
* Complete, sign, and submit Declaration Regarding Sexual Misconduct
APPLICATION PROCEDURES AND REQUIRED DOCUMENTS:
All applicants must apply online. No paper submissions or emailed materials will be accepted. Your online application must include the following documents in order to be complete:
* Cover letter that addresses the required qualifications
* Current resume
* Names and contact information for three references.
* For veterans' preference, please scan and attach your DD214, Member-4 Form
Important, if this posting is on an external website other than ****************** or Edmonds College Job Opportunities please follow one of these links to apply. Applying via an external webpage will not enter our application system.
ABOUT THE COLLEGE:
Established in 1967, Edmonds College is a public, four-year, state college. It focuses on academic excellence, student success, and community engagement, which reflect the three aspects of its mission: Teaching | Learning | Community. It serves about 20,000 students annually, including more than 1,000 international students from more than 60 countries. The college offers nearly 70 associate degrees and 60 professional certificates in about 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit ****************
EEO/AFFIRMATIVE ACTION STATEMENT:
The college provides equal opportunity in education and in employment per state and federal law. The college prohibits discrimination against any person due to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. For questions about our nondiscrimination policy or gender equality and athletic teams, contact Kathy Smith (Title IX and Section 504 Coordinator/Investigator); Clearview Building, Room 122B; ***********************, ************.
JEANNE CLERY STATEMENT:
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of Edmonds College s commitment to safety and security on campus, the College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Edmonds College s Annual Security and Fire Safety Report is available online at *********************************************************************************************************
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$49.1k-55.6k yearly Easy Apply 41d ago
IT Support Analyst
Hiya 4.0
Technical support representative job in Seattle, WA
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.
Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.
This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.
Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.
About the Position
The IT Support Specialist is an individual contributor role focused on delivering reliable, high-quality IT support for employees across Seattle and remote teams in North America. This role is responsible for day-to-day IT operations including end-user support, device management, identity and access administration, and SaaS tooling.
In addition to core IT responsibilities, this role supports the company's security and compliance efforts by assisting with SOC 2 and ISO 27001 audits. You will partner with Security and Coretech teams to collect and validate audit evidence, support control testing, and help ensure our internal systems meet security best practices. This role is ideal for someone who wants to excel in a foundational IT support position, spending most of their time supporting employees through core IT operations while gaining thoughtful, practical exposure to security and compliance initiatives.
What You'll Do
Core IT Support & Operations
* Provide first- and second-line IT support for Seattle-based and remote employees
* Manage device setup, configuration, maintenance, and troubleshooting for mac OS and Windows devices
* Administer identity and access management through Okta (user lifecycle, MFA, access requests)
* Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
* Assist with onboarding, offboarding, and role changes
* Support SaaS license management and inventory tracking
* Document processes and continuously improve IT workflows
* Collaborate with global IT and cross-functional teams
Security & Compliance Support
* Assist with annual SOC 2 and ISO 27001 audit cycles
* Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
* Support periodic control testing and playbook validation
* Monitor and escalate security-related alerts and issues in partnership with Security
* Help ensure security controls and IT best practices are consistently applied
How You'll Spend Your Time
* 50-60%: Day-to-day IT support and operations (end-user support, device management, access requests, SaaS administration)
* 30-40%: Security, compliance, and audit support (SOC 2, ISO 27001 evidence collection, control validation, security tooling support)
* The exact balance may shift by quarter depending on audit cycles and company priorities
Qualities that will make you successful:
* Strong IT support fundamentals and comfort handling day-to-day operational work
* Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management.
* Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation.
* Organized and methodical, especially when handling documentation and evidence
* Analytical and resourceful when navigating technical systems to solve problems
* Comfortable working with both technical and non-technical stakeholders
* Clear communicator who sets expectations and follows through
* Curious, collaborative, and motivated by improving internal systems
The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.
The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.
How We Invest in You
Compensation & Ownership
* Base Salary: $45,000-$81,000
* Equity Compensation: ownership aligned with your impact and the company's growth
* Compensation is determined by role scope, skills, experience, location, and market data.
Benefits & Support
* Employer-sponsored Insurance
* Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
* Health, flexible spending, and dependent care accounts
* Life, AD&D, and accident coverage, with company-paid life and long-term disability
* 401(k) with 3% company match (via Fidelity)
* Flexible vacation policy and paid company holidays
* Paid parental leave
* Work-from-home equipment stipend
* $1,000 annually to invest in your learning and growth
* $1,000/year in charitable donation matching
* Team lunch 2x per week
This position is based in Seattle, WA, USA.
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!
$45k-81k yearly 35d ago
Technical Customer Support II
Veralto Corp
Technical support representative job in Bellevue, WA
Imagine yourself… * Doing meaningful work that makes an everyday impact on the world around you. * Growing your expertise and expanding your skillset with every project. * Owning your ambition and fueling your career growth. It's possible with a role at Sea-Bird Scientific. Headquartered in Bellevue, Washington, Sea-Bird Scientific, a Veralto company, is the world's largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients and related oceanographic parameters in marine waters. We offer products to support best-in-class oceanography and climate science. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented.
At Sea-Bird Scientific and Veralto, you'll be part of a unique culture and work environment where purpose meets possibility: where the work you do every day directly supports the health and sustainability of our oceans and their ecosystems, and where you'll have access to robust opportunities to deepen your skillset and develop your career.
We offer:
* Professional onboarding and training options
* Powerful team looking forward to working with you
* Career coaching and development opportunities
* Health benefits
* 401(k)
We are currently seeking a Technical Customer Support II, reporting to the TechnicalSupport Manager, to provide professional, prompt, and accurate technicalsupport to both internal and external customers for Sea-Bird Scientific products. This role serves as a primary point of contact for domestic and international customers, delivering a high level of technicalsupport. The position is responsible for handling customer inquiries related to instrument use, troubleshooting, applications, maintenance, and best practices.
This role is part of the Applied Science Team and requires an on-site presence at our Bellevue, WA facility.
In this role, a typical day will look like:
* Answering incoming telephone calls in a professional and courteous manner
* Providing clear, professional technical responses to customer support requests via email or web form
* Troubleshooting mechanical and electronic issues related to Sea-Bird Scientific instruments
* Diagnosing and resolving software and data-related issues
* Using scientific software to plot, process, and evaluate customer data
* Documenting customer inquiries, quality concerns, warranty issues, and feedback in internal systems
* Building and maintaining strong relationships with customers by delivering timely, effective solutions
* Collaborating with internal teams to resolve customer issues and improve product support
* Participating in process improvement initiatives to enhance efficiency and customer experience
* Working additional hours as needed to support business needs and meet deadlines
* Continuously developing and maintaining in-depth knowledge of products and applications
* Delivering technical training to customers, representatives, and colleagues, both in person and remotely
* Assisting in the development of written and multimedia materials for product training and user education
* Provide feedback to product managers, salespersons, and engineers about product improvements
* Provide support for R&D and science related projects
The essential requirements of the job include:
* Bachelor's degree in a Science or Engineering-related field (Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science preferred)
* 3-5 years experience in a customer service or technicalsupport related field
* Experience with oceanographic instrumentation or research cruises preferred
* Must have a valid driver's license and a good motor vehicle driving record
* In-depth knowledge of Microsoft Office
* Basic knowledge of Windows network systems and serial communications protocols preferred
* Experience with integrated systems, PLCs, or industrial applications a plus
Communication & Analytical Skills
* Communicate clearly and professionally with customers, peers, and leadership
* Read, interpret, and create technical documentation and procedures
* Present technical information effectively and respond to questions with confidence
* Demonstrate a solid understanding of scientific and engineering terminology
* Multilingual skills are a plus, particularly Mandarin
* Apply strong analytical and problem-solving skills to technical and data-related challenges
* Analyze measurements, convert units, and work with basic mathematical and statistical concepts (Excel)
* Evaluate complex technical information to identify issues and implement practical solutions
* Show curiosity, adaptability, and willingness to learn and take on new challenges
Sea-Bird Scientific is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $81,000 - $85,000 USD per year. This job is also eligible for Bonus Pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
$81k-85k yearly 14d ago
Technical Customer Support II
Veralto
Technical support representative job in Bellevue, WA
**Imagine yourself...** + Doing meaningful work that makes an everyday impact on the world around you. + Growing your expertise and expanding your skillset with every project. + Owning your ambition and fueling your career growth. It's possible with a role at Sea-Bird Scientific (************************ . Headquartered in Bellevue, Washington, Sea-Bird Scientific, a Veralto (************************ company, is the world's largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients and related oceanographic parameters in marine waters. We offer products to support best-in-class oceanography and climate science. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented.
At Sea-Bird Scientific and Veralto, you'll be part of a unique culture and work environment where purpose meets possibility: where the work you do every day directly supports the health and sustainability of our oceans and their ecosystems, and where you'll have access to robust opportunities to deepen your skillset and develop your career.
**We offer:**
+ Professional onboarding and training options
+ Powerful team looking forward to working with you
+ Career coaching and development opportunities
+ Health benefits
+ 401(k)
We are currently seeking a **Technical Customer Support II** , reporting to the **TechnicalSupport Manager** , to provide professional, prompt, and accurate technicalsupport to both internal and external customers for Sea-Bird Scientific products. This role serves as a primary point of contact for domestic and international customers, delivering a high level of technicalsupport. The position is responsible for handling customer inquiries related to instrument use, troubleshooting, applications, maintenance, and best practices.
This role is part of the **Applied Science Team** and requires an **on-site presence at our Bellevue, WA facility** .
**In this role, a typical day will look like:**
+ Answering incoming telephone calls in a professional and courteous manner
+ Providing clear, professional technical responses to customer support requests via email or web form
+ Troubleshooting mechanical and electronic issues related to Sea-Bird Scientific instruments
+ Diagnosing and resolving software and data-related issues
+ Using scientific software to plot, process, and evaluate customer data
+ Documenting customer inquiries, quality concerns, warranty issues, and feedback in internal systems
+ Building and maintaining strong relationships with customers by delivering timely, effective solutions
+ Collaborating with internal teams to resolve customer issues and improve product support
+ Participating in process improvement initiatives to enhance efficiency and customer experience
+ Working additional hours as needed to support business needs and meet deadlines
+ Continuously developing and maintaining in-depth knowledge of products and applications
+ Delivering technical training to customers, representatives, and colleagues, both in person and remotely
+ Assisting in the development of written and multimedia materials for product training and user education
+ Provide feedback to product managers, salespersons, and engineers about product improvements
+ Provide support for R&D and science related projects
**The essential requirements of the job include:**
+ Bachelor's degree in a Science or Engineering-related field _(Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science_ **_preferred_** _)_
+ **3-5 years** experience in a customer service or technicalsupport related field
+ Experience with oceanographic instrumentation or research cruises **_preferred_**
+ Must have a valid driver's license and a good motor vehicle driving record
+ In-depth knowledge of Microsoft Office
+ Basic knowledge of Windows network systems and serial communications protocols **_preferred_**
+ Experience with integrated systems, PLCs, or industrial applications a **_plus_**
**Communication & Analytical Skills**
+ Communicate clearly and professionally with customers, peers, and leadership
+ Read, interpret, and create technical documentation and procedures
+ Present technical information effectively and respond to questions with confidence
+ Demonstrate a solid understanding of scientific and engineering terminology
+ Multilingual skills are a plus, particularly Mandarin
+ Apply strong analytical and problem-solving skills to technical and data-related challenges
+ Analyze measurements, convert units, and work with basic mathematical and statistical concepts (Excel)
+ Evaluate complex technical information to identify issues and implement practical solutions
+ Show curiosity, adaptability, and willingness to learn and take on new challenges
Sea-Bird Scientific is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
**US ONLY** **:**
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $81,000 - $85,000 USD per year. This job is also eligible for Bonus Pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available **here (********************************************* .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (*************************************** , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
$81k-85k yearly 14d ago
IT Support Specialist
Openai 4.2
Technical support representative job in Seattle, WA
About the Team
The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.
About the Role
As a Frontline IT Support Specialist, you'll be the first point of contact in our helpdesk for hardware, software, and network issues. You'll resolve incoming support requests, collaborate across teams to improve repeatable workflows such as onboarding and device imaging, and share ideas that make everyday work smoother for everyone.
This role is based in our Seattle office and requires five days per week on site. Relocation assistance is available.
In this role, you will:
Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings.
Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents.
You might thrive in this role if you:
Bring strong technical expertise in mac OS (with working knowledge of Windows as a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.
Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction.
Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
Show precision and attention to detail in your work, consistently delivering high-quality results.
Possess a customer-first mindset and the ability to clearly explain technical details to diverse audiences.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
$35k-72k yearly est. Auto-Apply 60d+ ago
IT Support Specialist
Everglade Works
Technical support representative job in Seattle, WA
Join Everglade Works Where IT Support Meets Innovation!
Are you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At Everglade Works, we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team!
Position: Remote IT Support Specialist
Location: Remote (USA-based candidates only)
Pay: $40 - $55 per hour
Employment Type: Full-Time / Part-Time (Flexible Scheduling Available)
What You'll Do:
Provide top-notch technicalsupport Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools.
Diagnose and resolve IT issues Identify problems, implement solutions, and escalate complex issues when necessary.
Maintain system efficiency Monitor and optimize system performance, ensuring seamless IT operations.
Set up and configure devices Support end-users with workstation setups, software installations, and updates.
Security & Compliance Ensure cybersecurity best practices and compliance with company policies.
Documentation & Reporting Maintain accurate records of support tickets, troubleshooting steps, and resolutions.
Collaborate with IT teams Work closely with engineers and developers to enhance IT infrastructure and provide user-friendly solutions.
Stay ahead of technology trends Participate in training sessions and stay up to date with the latest IT developments.
What We are Looking For:
Experience At least 2+ years in IT support, technicalsupport, or help desk roles.
Technical Expertise Proficiency with Windows, mac OS, Linux, cloud-based platforms, and enterprise IT systems.
Networking Knowledge Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools.
Problem-Solving Skills Ability to troubleshoot and resolve technical issues efficiently.
Customer Service Excellence Strong communication skills and a customer-first mindset.
Certifications (Preferred but Not Required) CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
U.S. Residency Requirement This role is open to U.S.-based candidates only due to compliance and security regulations.
Why Join Everglade Works?
At Everglade Works, we believe in investing in our people. Heres what you can expect when you become part of our team:
Competitive Pay Earn $40 - $55 per hour based on experience and expertise.
Flexible Work Schedule Choose full-time or part-time options that fit your lifestyle.
Comprehensive Benefits Health, dental, vision, and life insurance for full-time employees.
Generous PTO & Paid Holidays Because work-life balance matters.
401(k) with Company Match Secure your future with our retirement plan.
Professional Growth Opportunities Training, certifications, and career advancement programs.
Cutting-Edge Technology Work with the latest IT tools and innovative solutions.
Collaborative & Inclusive Culture Be part of a team that values diversity, teamwork, and creativity.
Home Office Stipend We support your remote work setup.
How to Apply:
Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you!
Join us in shaping the future of IT support apply today!
$40-55 hourly 60d+ ago
IT Helpdesk Technician
Us Tech Solutions 4.4
Technical support representative job in Seattle, WA
Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-57k yearly est. 11h ago
Executive Support Technician
Astreya 4.3
Technical support representative job in Seattle, WA
What this Job Entails:
The Executive SupportTechnician provides high-touch, end-to-end technology support to the Executive Leadership Team (ELT) and their staff. This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users.
The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You'll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust.
Scope:
Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their speciality
Works on problems of a diverse scope
Receives little instruction on day to day work, general instruction on new assignments
Your Roles and Responsibilities:
Deliver outstanding customer service and personalized support for all aspects of executive technology.
Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools.
Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions.
Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required.
Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences.
Recommend and implement tailored technology solutions that align with executive needs and preferences.
Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information.
Partner with global and regional teams to support executives during travel and off-site events.
Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements.
Manage incidents and requests in an ITSM platform (e.g., Zendesk, ServiceNow), demonstrating accountability, follow-through, and proactive communication.
Required Qualifications/Skills:
5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment.
Advanced proficiency in Windows 11, mac OS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management.
Strong commitment to exceptional customer service and service delivery excellence.
Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences.
Professional presence and demeanor, with the ability to remain calm and composed under pressure.
Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively.
Proven problem-solving and decision-making skills.
Industry certification (CompTIA+ or equivalent experience) preferred.
Preferred Qualifications:
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$62,640.00 - $104,400.00 USD (Salary)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
$62.6k-104.4k yearly Auto-Apply 48d ago
IT Support Specialist
Osborn Consulting 4.0
Technical support representative job in Seattle, WA
The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing daily technicalsupport to our employees. This position supports the Sr. IT Manager and requires a hands-on approach to managing hardware, software. The IT Support Specialist will be based in our Seattle Washington office and will work closely with all departments to provide timely and effective IT support. This position requires travel to our Bellingham and Spokane offices (10-15%).
About the Role
In this position, you'll work with a highly collaborative team to:
TechnicalSupport and Troubleshooting
Provide first-line technicalsupport to end-users for hardware, software, and diagnosing network issues.
Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.
Assist in the installation, configuration, and maintenance of IT equipment and software applications.
User Assistance and Training
Respond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system.
Provide user training on IT systems, software applications, and best practices.
Develop and update user manuals and technical documentation.
Own IT-related needs for new employees, including setting up workstations, leading an ‘Intro to IT' meeting, and coordinating the shipment of equipment for remote employees.
Coordinate the return shipping of equipment for terminated employees.
Troubleshoot Polycom conferencing equipment for all offices.
System and Network Maintenance
Assist in the monitoring of computer systems and networks to ensure optimal performance.
Assist in the troubleshooting of network infrastructure, including routers, switches, and firewalls.
Collaboration and Communication
Work closely with the Sr. IT Manager on various projects and initiatives.
Collaborate with other departments to understand and address their IT needs.
Communicate effectively with team members and end-users.
Provide a quick turnaround for all help desk requests.
Security and Compliance
Assist in implementing IT security policies and procedures.
Reporting any vulnerabilities or breaches.
Report any breach in compliance.
About You
We're looking for someone with:
1+ years of experience
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Proficiency in Windows operating systems, Microsoft Office Suite, and common IT applications.
Strong understanding of computer hardware, software, and network systems.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
A+ certification preferred
Technical Proficiency: Strong technical knowledge and the ability to troubleshoot and resolve IT issues efficiently.
Customer Service: Ability to provide excellent customer service and support to end-users.
Communication: Effective communication skills to explain technical concepts to non-technical users.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Team Collaboration: Ability to work collaboratively with IT team members and other departments.
This is a predominately desk job with the option of sitting or standing.
Ability and willingness to travel to site visits and local branch offices for occasional meetings.
Flexible work schedule.
Location
This is an onsite position primarily based in our Seattle office. For the first few months, training will take place at our Bellevue office.
About Osborn
Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. The power of these public projects surrounds our daily lives, from the sidewalks we stroll to visit our neighborhood park, to the confidence in knowing our homes are safe from flooding when heavy rain comes. Our team develops strong foundations of trust with cities, counties, and agencies to achieve more resilient and more sustainable communities.
We have grown strategically over the last 20 years from a firm of one to a team of more than 100 motivated, hard-working, and creative individuals. Working for Osborn provides you the chance to learn new skills, follow your passions, and have fun along the way!
What We Offer
We provide a comprehensive benefits package that promotes employee health, performance, success, and ownership. (Stated benefits are for full-time regular positions. Temporary and part-time roles are eligible for limited benefits.)
Competitive pay, medical and dental insurance, a 401K plan with matching, PTO/holiday pay, health and fitness stipend, commute support, and profit sharing.
A collaborative and fun environment with idea-sharing, learning, and curiosity.
Training and mentoring.
Opportunities for growth within the company.
The expected compensation range for this position for employees based in the Bellevue/Seattle area is $55,000-$70,000 annually and is dependent upon skills, experience, education and geographical location.
What We Value
Our new team member will be someone who aligns with our core values of Professionalism & Responsibility, Collaboration & Creativity, Health & Well-Being, Laughter & Fun, Relationships & Respect, Growth & Exploration.
Our Diversity and Inclusion
Osborn is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
If you are an individual with a disability and need assistance completing the online application, please call ************. Please leave a message and a member of our People Operations team will return your call within three business days. Alternatively, an email may be sent to ***********************. “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
Osborn participates in the Electronic Employment Eligibility Verification Program.
$55k-70k yearly 3d ago
Instructional Support Tech I/ Sub-On Call - BEdA (part-time temp)
Lake Washington Institute of Technology 3.9
Technical support representative job in Kirkland, WA
Located just outside of Seattle, WA, Lake Washington Institute of Technology (LWTech) was founded in 1949, and is the only public institute of technology in the state of Washington. LWTech offers 12 bachelor's degrees, 42 associate degrees, and 70 professional certificates in 41 areas of study, including STEM-focused programs in Science, Technology, Engineering and Math. LWTech serves the Eastside and is located within the city of Kirkland, which is situated on the eastern shore of Lake Washington. Kirkland is home to companies such as GoDaddy, Google, Astronics and EvergreenHealth, and the college is within minutes from Microsoft and Nintendo.
Learn more about LWTech's Mission, Vision, Values, and Core Themes
LWTech is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its staff and faculty. We serve a student population of 6,500 that come from a variety of backgrounds. We strongly value diversity and are working to improve access and successful educational outcomes for all students. We are actively seeking applicants that will help to balance our employee workforce to align with our students and community. Questions regarding the College's commitment to diversity and our campus culture may be directed to Human Resources. For more information on our Equity, Diversity, Inclusion Council, please click on the link.
Summary of Responsibilities
Assist with day-to-day functions within the Basic Education for Adults (BEdA) program. Work collaboratively with faculty and staff to deliver an excellent customer service experience to new and continuing students. Accurately administer required tests, assist with interpretation of student results, assist with student intake, and provide support to BEdA faculty. This position reports to the Associate Dean of Instruction, Basic Education for Adults.
* Maintain and utilize eJAS and engage in documentation work in this system to comply with DSHS requirements
* Assist ORIA coordinator in working with faculty to gather required information and assist in data entry into eJAS
* Assist ORIA students and address any questions related to the ORIA LEP program
* Assist with Basic Education for Adults intake and testing in the Essential Skills Office
* Earn all certifications necessary in order to conduct CASAS testing
* Assist BEdA faculty, I-BEST navigators, department chairs, and college admissions coaches with providing information on basic education classes, including English Language Learning, I-BEST and HS+, to students
* Maintaining records and coordinating the distribution of textbooks to eligible students as determined by financial criteria
* Assist in maintaining a neat, orderly work environment; operate equipment as directed
* Maintain regular and satisfactory attendance
* Other duties as assigned
* Associate's Degree preferred
* Two years' minimum experience in higher education, K-12 education, or with a community based organization.
* Strong attention to detail with excellent organization and clerical skills; working knowledge of Microsoft Office applications, particularly Excel
* Strong communication and interpersonal skills
* Ability to establish and maintain effective relationships with students, employees, and the public; ability to work with diverse populations
* Spanish speaking a plus but not required
Compensation & Work Schedule
This is a part-time position, scheduled for approximately 19 hours each week and paid at an hourly rate of $22.72 per hour. This is a union covered position.
Required Online Application Materials
* Online application
* Current resume
* Cover letter
* Responses to the supplemental questions included in the online application process
Conditions of Employment
* Official transcripts/certifications will be required upon employment
* Other conditions that may apply will be detailed upon the offer of employment
* Job offers are contingent upon successful completion of background/reference checks
Physical Requirements
Ability to perform range of physical motions; lifting and carrying; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; and traversing up and down stairs.
Disability Accommodation
LWTech follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:
* Ability to operate office equipment
* Ability to read and verify data and prepare various materials
* Ability to exchange information on the phone or in person
Eligibility Verification
In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. LWTech does not currently sponsor HB-1 visas. Other conditions that may apply will be detailed upon the offer of employment.
Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability for the position.
EEO Statement
Lake Washington Institute of Technology is an equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in is programs and activities. Questions regarding the College's Affirmative Action Policy may be directed to Meena Park, Vice President of Human Resources, Affirmative Action Office/Title IX Coordinator, **************.
Jeanne Clery Statement
Notice of Availability of Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Lake Washington Institute of Technology(LWTech) reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. LWTech's Annual Safety Report (ASR) is available online at ************************************** obtain a paper copy of the report, please visit the LWTech Safety Department located in the East Building at 11605 132nd Avenue NE Kirkland, WA 98034.Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or is currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete this form. CORRECTIONS OR EXTENDED NOTICES
$22.7 hourly 14d ago
Computer Field Tech Position- Kent WA
BC Tech Pro 4.2
Technical support representative job in Kent, WA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
IT Help Desk Technician - Corporate
Charlie's Produce 4.5
Technical support representative job in Seattle, WA
Charlie's Produce - Who We Are
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.
With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
An amazing company culture!
Medical/Dental/Vision on the first of the month following hire.
ESOP (Profit Sharing) and 401(k).
Paid vacations, paid holidays.
Pre-tax commuter benefits, and onsite parking.
Coverage under State Sick Leave.
100% Prepaid College Tuition for employees and their dependents.
Employee assistance program (EAP).
Additional Compensation Details:
$25- $30/hour
Potential 90-day performance-based raise
Yearly review with possibility of increase based on performance and tenure
Job Description
The Role
We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly.
Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution.
Essential Responsibilities Include, but Are Not Limited To:
Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat
Provide advanced troubleshooting and technicalsupport for hardware, software, and network-related issues
Perform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questions
Determine the best solutions based on the issue
Walk the internal customer through the problem-solving process while practicing patience and courtesy
Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication
Escalate any unresolved issues to the correct team member as necessary
Provide accurate information on IT products or services as requested or refer the request to the proper team member
Record events and problems and their resolution in logs
Escalate reoccurring issues found based on the incident logs to the correct team member
Follow-up and update internal customer with the status of their request if needed
Pass on any feedback or suggestions by internal customers to the appropriate team member or manager
Identify and suggest possible improvements on procedures and processes
Manage Help Desk tickets in a timely and courteous manner
Perform follow-up customer service to ensure issues are fully resolved
Ability to lift and move computer equipment up to 50 lbs
Will require on-call support and occasional after-hours work to resolve critical issues
Qualifications
Required Skills and Experience
Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience
Working knowledge of Office 365 products and how to resolve issues
Good understanding of computer systems, mobile devices and Windows OS
Experience with hardware installs
Ability to diagnose and resolve basic to high level technical issues
Excellent communication skills, both written and verbal
A high level of emotional intelligence
Stellar customer service skills
Detail oriented with the ability to make detailed notes on tickets
Highly organized with the ability to prioritize
A high level of phone etiquette
CompTIA A+, Network+, or equivalent certifications are preferred
Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN and Active Directory
Preferred Skills and Experience
Experience as a help desk technician or other customer support role within an IT department
Experience working with a ticketing system (e.g., ServiceDesk, ServiceNow, Jira)
IBM iSeries (AS400) experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state
.
For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)
Charlie's Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: ****************************************
Recruiters - DO NOT CONTACT!
$25-30 hourly 19d ago
IT Help Desk Technician
IonQ 4.0
Technical support representative job in Bothell, WA
IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ's computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution.
We are looking for an IT Help Desk Technician. As an IT Help Desk Technician, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most complex problems.
In this role, you will be responsible for receiving, prioritizing, documenting, and actively resolving end-user support. In addition, maintain industry-standard IT hardware, software, network, and mobile technology. The successful candidate will be self-motivated and driven, display excellent interpersonal skills and strong attention to detail, and thrive in a fast-paced, challenging environment.
Responsibilities:
Provide comprehensive IT support to over 1100 global users.
Perform one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions.
Configure and deploy end-user desktop hardware, software, and peripherals.
Setup audio visual equipment for onsite meetings and earnings calls using Zoom.
Maintain, support and troubleshoot Neat Audio Visual equipment in offices.
Provide support to C-Level executives within Bothell and College Park Offices.
Train and continually support Tier I and II HelpDesk technicians.
Handle escalated complex or time-sensitive issues.
Provide hardware and application orientation and training sessions for new and existing IonQ employees when needed.
Provide comprehensive support for the user environment, including mobile device management, printing services, asset tracking, and daily workflow optimization.
Exhibit exceptional customer service and communication skills. Provide professional, empathetic assistance to address complex inquiries and ensure customer satisfaction.
Utilize advanced problem-solving and analytical abilities to make informed decisions for resolving complex technical issues and improving help desk operations.
Develop and maintain comprehensive technical documentation and processes for the team.
Maintain extensive knowledge of IT hardware and applications to provide comprehensive support and troubleshooting across diverse technologies.
Support Tier IV staff and IT Leadership as required.
Demonstrate high proficiency in incident, service, and change management.
You'd be a good fit with:
Bachelor's degree in IT or equivalent experience in end-user service desk support.
3+ years of IT experience in a similar role, working with ITSM tools (Jira).
An understanding of IDP and MDM concepts and application of these technologies in a modern IT environment.
Working with different manufacturers for warranty repair work (Dell, Boxx, Apple).
Extensive experience supporting current hardware, software, and technologies.
Experience supporting SAS applications and collaboration tools (Jira, Confluence, Slack, Zoom).
Proven ability to work in a collaborative, team-oriented environment.
Exceptional interpersonal skills include rapport building, active listening, and questioning.
You'd be a great fit with:
Understanding of SSH/RDP OS protocols and its use-cases
Strong written and verbal communication skills.
Strong experience in Linux, Windows and MacOS environments.
Proficient in Google Workplace application support.
Knowledge of endpoint security solutions like CrowdStrike.
Familiarity with virtualization and cloud environments is essential (Parallels and VMware).
A solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) is required.
Excellent analytical and problem-solving skills with the ability to conduct research and root cause analysis.
Independent worker with strong motivation who can thrive in a team environment.
Ability to communicate effectively with both technical and non-technical audiences.
Strong organizational skills in a fast-paced environment.
Commitment to compliance and confidentiality.
Location: This role will be based on-site at our office in Bothell, WA.
Travel: Up to 30% domestic and/or International
Job ID: 1257
The approximate base salary range for this position is $99,782 - $130,641. The total compensation package includes base, bonus, and equity.
Compensation will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Posted base salary figures are subject to change as new market data becomes available. Beyond base salary, total compensation includes a variable bonus and equity component and a range of benefit options found on our career site at ionq.co/jobs. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Our US benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance!
IonQ's HQ is located in College Park, Maryland, just outside of Washington DC. We are actively building out our recently opened manufacturing and production facility in Bothell, WA (near Seattle). Depending on the position, you may be required to be near one of our offices in College Park, Seattle, Toronto, Canada, and Basel, Switzerland. However, IonQ will expand into additional domestic and international geographies, so don't let this stop you from applying!
At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.
We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.
US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
If you are interested in being a part of our team and mission, we encourage you to apply!
$99.8k-130.6k yearly Auto-Apply 10d ago
IT Help Desk Support - Level III - MSP
K2 Staffing
Technical support representative job in Bellevue, WA
Job DescriptionSummaryOur client is a leading IT Solutions Company located in Bellevue, WAand they are in need of a Help Desk SupportLevel III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Bellevue, WA
$38k-66k yearly est. 4d ago
IT Help Desk Support - Level III - MSP
K2 Staffing, LLC
Technical support representative job in Bellevue, WA
Job DescriptionSummaryOur client is a leading IT Solutions Company located in Bellevue, WA and they are in need of a Help Desk Support Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$38k-66k yearly est. 12d ago
Customer Support Representative (CSR)
Instep Seattle
Technical support representative job in Kirkland, WA
At Instep, we believe in dreaming big, working hard, and delivering exceptional customer experiences. Our Customer SupportRepresentatives are the backbone of our success, known for their dedication, enthusiasm, and passion for helping others. People are at the core of everything we do, and our dynamic, inclusive team environment fosters collaboration and personal growth. As we expand into the Seattle/Kirkland region, we're looking for motivated individuals to join our team and contribute to our continued success. This is your chance to be part of a forward-thinking company that values your skills, ideas, and ambition. If you're ready to grow with us, make an impact, and work in a fun and supportive environment, we want to hear from you!
As a Customer Service SupportRepresentative, You will:
Enroll new customers through in-person interactions for the purpose of completing sales and boosting business for our clients
Drive customer loyalty and customer engagement
Resolve conflicts and listen to consumers without interrupting
Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
Upsell products to consumers to drive revenue and increase sales profitability
Communicate customer impact trends and concepts for improvement to sales account managers
We look for Customer Service Support individuals who can:
Operate efficiently and productively, both independently and as a team
Recognize and resolve dilemmas in a timely manner
Thrive in a competitive team environment
Have impeccable attention to detail and suburb follow-through skills
Adapt to a variety of different people and personalities on a daily basis
We prefer:
A high school degree or GED
Experience in customer service, retail, sales, or serving
A flexible schedule
#LI-Onsite
$38k-47k yearly est. Auto-Apply 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Seattle, WA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-94k yearly est. 12d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Bellevue, WA?
The average technical support representative in Bellevue, WA earns between $28,000 and $38,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Bellevue, WA
$33,000
What are the biggest employers of Technical Support Representatives in Bellevue, WA?
The biggest employers of Technical Support Representatives in Bellevue, WA are: