Technical Support Representative Jobs in Bridgewater, MA

Helpdesk Tech - Entry or Associate Level in Boston (Nonprofit global health group) is onsite in Boston, 6-months contract to start- Potential for extension & conversion Entry to Associate Level with great interpersonal skills- Pay varies based on experience 1-3 years in Help Desk environment OR Computer Science/related degree with excellent customer/end-user service abilities VMware, Linux, Windows and AWS shop. They are on Windows 10 Must Haves: 1-3+ years of experience of end-user support experience OR recent college graduate in Computer Science or a related field Experience with Windows 10 (prefers some MAC experience if possible) Experience with Microsoft Office 365 Experience creating workstation images Some AD (basic level changing passwords) Experience deploying Windows patches and security fixes. Some AV experience (support conference rooms) Associate degree or its equivalent is required Strong customer service skills, and communication, verbal and written

CircleBlack is building the future of Wealth Management. We're the all-in-one WealthTech platform enabling top Financial Advisors to optimize portfolio performance, analyze risk, streamline billing, handle documents, and more, all in one unified view. Our Boston-based team works together in-person to make a product we believe in- and we're looking for versatile problem solvers to address our customers' most common customer support needs. You'll monitor our incoming support queues in Salesforce and Jira and work alongside Account Managers to identify and deliver quick wins as Tier 1 customer support for our B2B Wealth Manager customers. This role has plenty of growth opportunities within CircleBlack as you build expertise with our tools and processes! What you'll do in this role Understand how our customers use our product, and consistently support their experience with first contact resolution of the most common support drivers (explain how to use features, describe product options, etc) Meet established service levels as a first tier of customer support; quickly resolving issues and escalating others to the appropriate teams Document your work in Salesforce and Jira to coordinate with other customer facing teams and our TechOps team Collaborate with Account Managers to build trusting relationships between CircleBlack and our B2B customers About you Background in finance, wealth management, banking, or related industries; direct experience with WealthTech is a huge plus! A track record of success in customer support; ideally in a startup B2B environment Comfortable using Salesforce, Jira, and common business systems like Google Suite Excellent written and verbal communication skills with a variety of complex internal and external audiences You are flexible and able to juggle and complete multiple priorities and projects in a fast-paced startup environment You learn quickly and are excited to take on challenging new projects Excited to work on-site in our comfortable Boston Seaport office at least 4 days a week Compensation Base pay of $55,000 - $75,000 as a part of a competitive total compensation package Equal Opportunity CircleBlack is enthusiastically committed to abiding by all equal opportunity employment standards. Our employment policies prohibit all forms of discrimination on any of the grounds defined in relevant laws.

At AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment and we're currently seeking an On-Site AV Service Technician to join our team. What You Will Be Doing In this role, you will be dedicated to one of our key Enterprise customers. The primary responsibilities include, providing technical support for all Audio-Visual and Unified Communicaton technologies within their collaboration spaces, training end users on system functionality and helping to support any new projects or technology upgrades. What You Bring to Assure Success: Previous experience in the service or installation of audio, video, and/or audiovisual, presentation systems and IT/Networks Ability to work independently, be self-directed and make sound decisions based on customer satisfaction. Strong Communication and Customer Service skills. Good ability to diagnose and troubleshoot any technical issues as they arise. InfoComm CTS Certification preferred, but not required with the right experience. Any other industry related certifications or training is also a plus. (Ex: Crestron, BIAMP, Extron, QSC, Microsoft TEAMs, Shure etc.) Why Should You Apply? Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now! AVI is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans. To receive consideration, an interested person must apply through the AVI Systems career site at *************************************************************

Our client: leading international law firm is seeking talented IT Support Analyst with 3 years of Professional Services or Law firm experience for their Boston, MA offices to join the IT Team on the Full Time / Permanent basis: Hybrid work schedule model: 4 Days a week Onsite and 1 day remote; Collaborative work environment with opportunity with growth and technical advancement. Excellent compensation package includes best in class Benefits. Please Note: this FT role requires valid US Work Permit for Permanent employment. Please Note: only local candidate will be considered. The IT Support Analyst is responsible for first-level role providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operations, and participating in IT multiple projects and initiatives. Responsibilities include: Serve as an effective technical resource to customers directly for timely assistance and high quality solutions and support, and escalations for software and hardware requests; Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events; Install and maintain computer software standards; Work across IT teams to achieve timely escalation and closure of software and hardware issues; Maintain the operational availability of office computers and printers; Maintain asset management system to ensure the accuracy and currency of Firm assets; Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request; Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software; Support mobile device technologies; Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.); Preserve data security policies and best practices; adhere to Information Security regulations and guidelines; availability to work off hours (as needed) for planned and unplanned work and support; some local travel may be required; Proficiencies: Advanced proficiency in Microsoft Operating Systems, application installation and configuration processes; Advanced proficiency in Microsoft Office Suite; Advance proficiency in ServiceNow and EMS conference Room reservation system; Advance proficiency IntApp Time; Document Management Systems (iManage/Work 10); Remote access architectures, applications and technologies (Citrix, VPN); Strong knowledge of mobile technologies (iOS, iPad OS); Networking technologies, cabling topologies, data communication devices, and related applications; Inter/Intra/Extranet technologies; Remote access architectures, applications and technologies (Citrix, VPN). Qualifications / Education: 3 years of Professional Services or Law firm experience Associate's degree / Bachelor's degree (preferred); or similar work experience; Experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies (preferred); Experience in Network systems support and management (preferred); Experience configuring, installing and maintaining client PC operating systems and related devices (preferred); and Excellent communication skills

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

The Desktop Support Technician is responsible for providing desktop support; including tracking, and escalating technical issues. This is a temp to hire position and will sit onsite in Quincy MA. There is parking available and in close proximity to Public Transit. The pay rate is between $23 dollars per hour to $30 dollars per hour based on experience and skill level. JOB FUNCTIONS: Provides end users support for technical issues related to the operation of their computing hardware (Macintosh, PC, Thin Client and mobile devices), software (Core Applications, Business Applications and ACD), telecom (desk and IP phones), and peripherals. Includes remote users and remote sites. Timely response to support requests and assigned tickets according to specified priority levels. Tracks service request by entering information into ticketing system and closing the request upon completion and complete thorough documentation in ticket before closure. Coordinates preparation and installation of new computing equipment as well as upgrading and repairing existing computer equipment. Coordinates and installs software for Enterprise customers. Installation may be performed at the the user station or over the network. Maintains computer/peripherals asset inventory. Coordinates and executes office/desk moves, adds and changes. Provides routine troubleshooting for audio/video and conferencing equipment. Develops system documentation and user references (i.e., operating system, and Microsoft Office applications, core business applications). Telecom experience with IP and Avaya phone systems. KNOWLEDGE & SKILLS: Knowledge of the latest editions of both Macintosh and Windows operating systems. Knowledge of the latest editions of Microsoft Office suite. Knowledge/understanding of TCP/IP in a WAN setting. Diagnostic knowledge of computer issues.. Maintains confidentiality of information processed. Work with high volume workloads and busy schedules. Ability to move or lift heavy objects weighing up to 40lbs. unassisted. Bachelors degree preferred

Build a career in IT with a growing local company! The NEEDS Center is a growing non-profit organization that specializes in providing services and support to adults with developmental disabilities at our 27 group homes & 4 Day Centers in Massachusetts. The Information Technology Support Specialist (ITSS) is responsible for assisting users throughout the organization with technical issues or questions relating to computer hardware, mobile devices and software. In this role, your duties will include handling support tickets, taking phone calls or communicating with users through messaging platforms, helping users diagnose technical issues and supporting daily IT operations, and all departments and system users. This position is onsite Monday-Friday, 8am-4pm in our Andover, MA office. What you will be doing: Ensures prompt computer, telephone, and network support to all system users Provides technical assistance and advice to NEEDS staff and Reports to the DIT on a regular basis on department performance, critical issues, resource needs, etc. Performs daily IT operations as needed. Installs, and/or provides technical advice for the installation of technology. Running and terminating networking cables for networking infrastructure Communicates and implements companywide policies and procedures. Helps execute short and long-term plans to meet present and future automation, communication, and other technology needs. Helps implement security of the IT infrastructure and systems and executes short and long-term plans for eliminating security risks. Confers with operational and management employees of all departments to learn the nature of their operations and the type of data and equipment needed to attain desired results. Helps analyze business requirements for IT systems and assesses need for new equipment and software. Ensures a complete inventory of all company -owned computer hardware and software and maintains a regular schedule for routine maintenance of equipment and software. Position will require occasional (2-3 times per year) travel to Florida for 1-2 days. Performs other related duties as required. What we'd like from you: Excellent hands-on problem-solving and troubleshooting skills. Basic knowledge of computer and networking principles. Networking experience and PowerShell scripting experience is a required Some experience with Cyber Security is a plus Experience with Windows and Macintosh operating systems preferred. Microsoft Azure, Office 365 experience preferred. Zendesk experience preferred The ability to communicate technical information in an accessible manner to non-technical employees. Ability to effectively prioritize and execute tasks in a timely manner. Customer-service focus & a collaborative mindset. Prior experience working on a Helpdesk, in IT, or similar technical function. Great Benefits Include: Health insurance (Blue Cross Blue Shield) Dental insurance, Vision insurance, and FSA 403B Retirement Plan with generous employer match Generous PTO policy 11 Paid Holidays and your birthday off! Tuition Reimbursement and Tuition Remission. Pay: $60,000-$70,000/year The NEEDS Center provides support and services for individuals with developmental disabilities, including Autism Spectrum Disorder (ASD), with a focus on those experiencing challenging behaviors or dual diagnoses. Our approach combines Applied Behavior Analysis (ABA) and Positive Behavior Support (PBS) to help individuals achieve greater independence.

ERSG is currently looking for an Offshore Site Support candidate for one of the largest offshore wind developers in the world based out of Quonset, Rhode Island on a rotational basis. Job Details: Offshore Site Support Geographic Location: Offshore - leaving from Quonset, RI Rotation: 2 weeks on, 2 weeks off Business Unit: Construction Job Classification: Offshore Operations & Logistics Employment Type: Contract, at least 1-2 years with the opportunity for contract renewals or to become a direct employee. Benefits: We offer health, dental, vision insurance and help contribute to 75% of that monthly cost and offer 401K with a 4% match after 12 months of employment. Responsibilities Coordinate offshore activities with the Marine and Helicopter Coordination Centre. Arrange meetings and liaise with project stakeholders Ensure adherence to project procedures, processes, and IT Tools. Support HSE when required. Operate the Offshore management system and provide lessons learnt/change requests. Participate in general lessons learned. Tasks Planning & Coordination of Construction, marine and Helicopter activities, including preparation of relevant documentation. Preparation & hosting the Daily Planning Meeting Liaison with the Packages & Contractors to keep operational conflicts to a minimum Liaison with MHCC re-execution of planned activities Manage and allocate custody (Time and space) Daily dialogue with relevant Contractors & Masters to ensure compliance with site procedures and OMS Ensure all vessels Masters & helicopter pilots complete Induction Assisting construction manager with tasks as required Chair / attend interface and kick off meetings with contractors. Ensuring personnel are approved within OMS. Assistance in VCC checklist & issuing of VCC. Liaising with HSE team members on findings, investigations and safety pushes. Providing input into Lessons Learnt for future projects. Training of new Offshore Support staff. Training of the O&M site planning team. Tracking and control of all cargo going offshore, including declarations to relevant authorities. Deliverables CTV/Helicopter Manifest for personnel tracking. SOMS Training Documents Vessel/Helicopter performance reports Daily coordination & Execution plan Requirements: GWO courses: Sea Survival, Working at Heights, First Aid, Fire Awareness, Manual Handling. BOSIET/HUET incl. CA-EBS OGUK Medical certificate including Chester Step

No H1B and/or C2C please!! One of our leading Pharmaceutical client is looking for a Scientific Application Support Specialist (Pharma/Biotech/CRO), who will support provides technical expertise, user support, and troubleshooting for applications used in scientific research and development. The applications are both biology and chemistry focused. This role bridges the gap between researchers and IT teams, ensuring software tools meet the needs of scientific workflows and analysis.. Job Title: Scientific Application Support Specialist (Pharma/Biotech/CRO) W2 Contract & Hybrid role (2 day onsite) Work Location: Cambridge, MA Required Education & Experience:- Bachelor's or Master's degree in a scientific field, computer science, or a related discipline Proficiency in operating systems (e.g., Linux, Windows, mac OS) and scripting languages (e.g., Python, R, Bash) Familiarity with scientific software packages, databases, and data analysis tools. (Ex. Pipeline Pilot, E-Lab Notebook, Spotfire, LIMS) Job Description:- Provide first-line and advanced support for scientific applications, addressing user issues and inquiries. Troubleshoot application performance, functionality, and integration problems. Work with Discovery R&D IT to manage scientific applications tickets and requests Install, configure, and maintain software applications tailored to scientific research. Manage updates, patches, and compatibility checks for scientific tools and databases. Create and maintain technical documentation, FAQs, user training guides. Monitor application performance, ensuring reliability and efficiency in research workflows. Act as a liaison between scientists, developers, and IT teams to enhance application functionality. Collaborate with vendors and internal teams to resolve complex technical issues. Work with business analysts for new application requests and enhanced capabilities for existing scientific applications. If you are a right fit as per the skills requirements and this job excites you then please apply quick!!

IT Specialist - Full Time - Onsite - Boston This client on a mission to revolutionize how the world produces the materials we rely on, faster and more sustainably. By harnessing the power of cellular agriculture, they develop in vitro plant cell culture methods that use significantly less land, water, and energy while minimizing waste. They are a team of innovators driven by science, technology, and a shared passion for solving the world's most urgent challenges. Here, creativity, curiosity, and collaboration thrive, empowering individuals from all backgrounds to do their best work as we shape a future where abundance doesn't come at the planet's expense. Position Overview: The IT Specialist will be instrumental in transitioning our IT operations from an outsourced model to a fully in-house function. Acting as a one-person army, this role requires autonomy, proactive problem-solving, and adaptability to find solutions independently. The specialist will build, maintain, and optimize our Microsoft-centric IT environment, integrate lab equipment (particularly microscopes like Nikon systems), and ensure smooth, scalable IT operations. Key Responsibilities: Microsoft Environment Management: Administer and troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.). Design, implement, and maintain Azure-based cloud infrastructure for services and data storage. Manage and optimize Active Directory and Azure Active Directory for user authentication and access control. Hardware & Device Management: Set up and maintain Windows-based devices, ensuring seamless integration with lab equipment (e.g., microscopes, including Nikon systems). Manage IT hardware inventory, procurement, and lifecycle management processes. IT Support and Help Desk: Provide high-quality, proactive technical support for hardware, software, and Microsoft-related issues. Oversee the transition from outsourced IT support to a streamlined, efficient in-house support model. Security & Compliance: Implement and manage Microsoft security tools, such as Intune and Defender, to ensure data protection and compliance. Monitor and enforce IT security policies aligned with industry standards and regulatory requirements. Scalability & Process Optimization: Assess IT infrastructure and recommend scalable solutions to support the company's growth. Plan for future network, server, or cloud architecture expansions and improvements. Qualifications: Demonstrated expertise with Microsoft 365 administration and Azure cloud services.\ Strong proficiency in Windows operating systems, hardware setup, and troubleshooting. Experience with integrating and maintaining lab equipment, particularly microscopes (e.g., Nikon systems), and their specialized software. Self-sufficient problem solver with the autonomy to identify and implement solutions independently. Familiarity with Microsoft security tools, including Intune and Defender. What We Offer: Fast-paced environment with rapidly growth opportunities; Excellent full-time benefits including comprehensive medical coverage, dental, and vision options. Life and disability insurance. 401(k) with company match. Paid vacation and holidays.

Cumberland, IN Contract for a site located in Jasper, Indiana This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email, ticket entry. Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems. New hire setup and orientation. Assign user-name, password, and access right permissions for the computer systems and applications. Identify, research, and resolve technical problems Maintain appropriate documentation on procedures, configurations, and equipment inventory. Oversee installation, configuration, administration, maintenance, and support of service/management applications or infrastructure components incorporated at clients existing or future computing infrastructure. Monitor the ongoing operation and performs activities to assist with performance tuning, troubleshooting of hardware, OS, and application issues. Support software/hardware on equipment such as scanners, copiers, printers, monitors, and other peripherals. Network Cabling / Server reboots / general network troubleshoot. Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet) Participates in 24/7 on-call rotation Perform other duties as assigned by management. What You Have Done: Excellent organizational, written, and verbal communication skills. Minimum 5 years experience of Tier 2 desktop support Experience working in Active Directory, User Support and Group Policy support Windows based computer literacy, and familiar with helpdesk procedures. Knowledge of Microsoft Windows based software and troubleshooting techniques. Knowledge of PC hardware installation, troubleshooting, and resolution techniques. Ability to install and deploy Windows based PC's. Possess working knowledge of the Microsoft Office O365 Suite, including: Word, Excel, and PowerPoint. Microsoft Modern Workplace certification is desired. Ability to lift up to 50 lbs

Sentec seeks an energetic and enthusiastic IT Support Technician who will be responsible for the delivery of technical support and devices to employees of multiple locations, including remote employees. The IT Support Technician provides timely, efficient, and professional service to US employees in-person, virtually, and over the phone. This is a Hybrid position based in our Lincoln, RI office . Key Tasks: Provide desktop support to end-users, including hardware and software troubleshooting Respond to IT support tickets, walk-ups, and phone calls in a timely manner and resolve technical issues Install, configure, and maintain computers and peripherals Troubleshoot issues with other devices such as printers and conferencing equipment Assist with management of user accounts and access rights for employees Your Profile: 1-3 years of IT Support or Helpdesk experience required Degree in IT or related education Experience supporting a remote sales force is a plus The ability to break down processes and deliver clear, step-by-step instructions Ability to work both independently and in a collaborative team setting Our Offer: Meaningful work in a rapidly growing company with opportunity for advancement Directly influence the quality of products and make a difference for patients worldwide Opportunities for professional and personal growth Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.

IT Hardware Support only - Friday and Saturday On-site in Andover, MA Need an engineer for 2 days only to support the hardware support at the client office in Andover, MA. • 150 cubicles • Replacing 300 monitors with 2 new monitors. • 1 of the monitors will have an integrated docking station. The other will be a regular. • Current monitors will be removed from monitor arms. New monitors will be mounted. • Separate camera will be needed to be mounted to the top of one of the monitors. • Clean and tidy cable management • Serial numbers of monitors for e-waste • Work to be completed in 2 days • Friday and Saturday

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Mission of the Role (What you will be doing): The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers. The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets. Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements): Process and confirm orders and/or communicate what needs to be ordered, the day they are received Generate standard quotes within 24 - 48 hours of receipt Answer phones by the 3rd ring, and all emails by the end of each day Build accurate specs and inventory items within 24-48 hours Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS) Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards Serve as liaison with sales, purchasing, design, manufacturing and shipping Essential Functions (Essential/secondary functions that support the primary responsibilities): Prepare proposals and miscellaneous correspondence Maintain thorough customer records Monitor and resolve slow payment issues Assist with slow moving inventory Expedite material based on customer needs

We are hiring an Installation and Support Specialist I or II on-site in our Waltham, MA facility (9:30 AM - 6:00 PM) to provide escalated telephone and remote access support to existing, live customers. You will triage, troubleshoot and repair incoming customer reported issues for specific products. You will also be responsible for documenting all calls, from initial receipt through resolution and any required follow up in the appropriate logs, reports and programs. You will be responsible for initial contact, coordination, remote installation and training for new accounts as well as assist in the procurement of requisite hardware, obtain remote access to the customer site, install and instruct the customer in its use and configuration. Coordination, installation and documentation of required customer software upgrades is also part of the job. More specific responsibilities will include: Provide escalated telephone and remote access support for customers using management software. Provide escalated phone support to Hotline personnel. Manage all assigned installations at customer facilities. Review connectivity overview with customer. Coordinate with Customer IT Dept to ensure network availability and readiness. Provide training in the setup and connection. Provide customer assistance with networking meters and connectivity support, when necessary Provide remote network communication validation. Coordinate with vendor partners the interfacing of meters and software onto their middleware data and interface management platforms. Assist Implementation Managers with post implementation transition to live connectivity support. Coordinate and install software upgrades. Travel as required to assist Implementation Manager(s) with on-site connectivity installation support. Input and maintain all applicable application documentation and maintain project tracking system. Build and maintain site to site connections for remote customer access. Create internal documentation for product\customer support. Other tasks as required and directed by management. Qualifications/Skills and Competencies: Windows 7/10, Server 2012/2016/2019 experience. Experience utilizing remote access (Cisco VPN, Citrix, p/c Anywhere, and others) services. A working knowledge and understanding of Web Interfaces, Relational Databases. A solid understanding of TCP/IP and wireless networking. An understanding of how Hospital Information Systems work is preferred. Strong computer skills. Must be an effective communicator with strong analytical skills. Wireless device (802.11 a/b/g/n) experience a plus. Understanding of HL7 or ADT is preferred. Education/Experience: The ideal candidate will have a BS in a technical discipline, or equivalent work experience. A minimum of 1-3 for the level I; 3+ for the level II experience with bedside Glucose testing and/or POC experience involving data management is preferred.

Field Service Admin Contract 5 months Start asap Process: video interview + onsite Industry: Manufacturing/distribution, scientific instruments, about 50 employees in this office, 3 people on this team Hours: full-time Location: Concord, MA (free parking) WFH situation: Hybrid (Mon, Tue & Wed in the office) Background check: yes Why open: Busy. Need an Admin to support volume of work. This team schedules repair & service calls for their Field Service Techs. This job is doing administrative, order entry and operations work to support the team. Must haves: -2+ years of administrative experience in a corporate setting -Can write professional emails to clients -Excel (proficient) -Vaccinated for Covid (just first 2 shots) Preferred: -Has used CRM's and databases (they use multiple systems like SAP & Infor) Job Description: The Field Service Administrator will assist our Schedulers in all areas of administrative tasks. Responsibilities: Follows up with service quotes sent to customers Notifies customers when their equipment ships from our factory Emails the preinstall checklist, follows up, receives, and processes checklist Maintains Preventative Maintenance Backlog report, contacts customers to schedule service Receives, processes, and follows up on Field Service Reports Performs other related duties as assigned. Required Skills: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to prioritize tasks Proficient with Excel and Microsoft Office 2+ years of administrative experience

Our Greater Boston area client is looking a Customer Service Representative with two years of call center experience; experience with Service Channel is a plus as well as industry experience in retail or fashion. ________________________________________ JOB SUMMARY Duties and Responsibilities • Respond accurately, promptly and effectively to all forms of communication, including but not limited to e-mails generated from the field directly or through the ServiceChannel platform. • Ensure all services are completed in a timely manner and escalating difficult calls to Manager when services are not being addressed within certain timelines. Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions. • Performs auditing of invoices in accordance with individual department requirements. • Ad Hoc reporting and analysis as needed • Supports ongoing maintenance programs (strips, scrubs, high dusting) as well as project-based programs ( New Stores, relocated stores, and remodel projects) • Promote a positive Company image to support Building Services objectives and mission statement. • Compose personal replies to e-mails and maintain assigned reports. • Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content. Minimum job skills required. • Excel skills required • Service Channel knowledge a plus • Proven conflict management skills • Flexible mindset, oriented towards conflict resolution • Strong follow up and organizational skills • Strong listening skills • Ability to prioritize work • Excellent verbal and written communication skills • Typing skills • Minimum 2 years of call center or customer service or related experience preferred

About the Company Backer Hotwatt, Inc. is a manufacturer of custom heating elements for OEMs in high reliability applications. Some of the most important companies in the Medical Device, Test & Measurement, Semiconductor industries value Backer Hotwatt's quality, service and dependability. We succeed by solving our customers' temperature problems with innovative and robust solutions. At Backer Hotwatt, customer and employee satisfaction are paramount. As a member of our team your voice will be heard, your hard work will be rewarded, and your ideas will be valued. If you are looking for a challenging position where every day will be different and you will be encouraged to make your mark on the success of a company, then you need to apply. About the Role Reporting to the Inside Sales Manager, the Customer Experience Specialist (CES) is the liaison for our many customer relationships. Customer satisfaction is directly connected to the experience they have with our CES Team. Responsibilities Timely Responses to Customer Inquiries Quotations - working with Sales and Engineering to provide timely quotations Order status inquiries - responding to order management questions from our customers Lead management of new sales inquiries Supporting our sales channel in obtaining new customers Updating company/contact/opportunity information in CRM system Order entry - entering customer orders into the planning system and providing order acknowledgments Qualifications Experience in a customer facing role ideally in a B2B environment Excellent verbal and written communication skills. Well-organized, analytical and results oriented. Assertive and initiative-taking; able to be effective with minimal supervision. Experience and competence with MS Office products and CRM systems Understanding of what it takes to champion your customer inside of an organization Required Skills Experience in a customer facing role ideally in a B2B environment Excellent verbal and written communication skills. Well-organized, analytical and results oriented. Assertive and initiative-taking; able to be effective with minimal supervision. Experience and competence with MS Office products and CRM systems Understanding of what it takes to champion your customer inside of an organization