Technical Support Representative Jobs in Carver, MA

We are looking for a Franchisee Coordinator to hel pasisst our Food and Beverage client with customer inquiries. This person must be able to work in person Monday-Thursday (Friday remote). 1-2 years of true customer facing experience is required. Day to day: Answering franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails. Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly. Keeping up to date on email communications. Ability to multitask using multiple databases to accurately research and respond to inquiries. Ensure data/report integrity by continuously understanding use of tools and the business needs for information. Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.

Skills/Knowledge Required: 5-7 years Win7 and Win10 operating systems knowledge Ability to perform logical OSI layer troubleshooting to determine root cause of errors Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks Subnetting and basic network security Familiarity with ServiceNow ticketing system and reporting metrics Experience developing and deploying attended/unattended imaging/OS installation and virtual backups SCCM software deployment & management tool Remote desktop / remote support software experience for technical troubleshooting Microsoft Office 2016 and O365 Microsoft Teams/web conferencing services Data storage, migration, and archiving best practices Functional Knowledge Required: Bachelors of Science in Computer Science, Life Science or equivalent industry experience CompTIA A+, N+ or S+ optimal 5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems AWS S3 storage and Virtual Workspace experience, a plus Experience with scientific instrumentation

first PRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and onsite. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company's ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The ideal candidate must be articulate, possess strong technical troubleshooting abilities, demonstrates ownership and information retention abilities, and the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging Support end user VPN connectivity issues

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time position on-site at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

Robert Half's client is seeking a IT Technician for a 3-6 month contract. The IT professional is responsible for supporting customers or internal employees who are experiencing technical issues. This includes troubleshooting technical challenges, responding to queries, as well as addressing and resolving complaints. Key Job Duties: Answering and responding promptly to user queries and complaints. Troubleshooting and diagnosing technical issues. Training users to work with hardware, software, and network systems. Installing, maintaining, and updating software. Keeping accurate records of repairs, fixes, and maintenance. Communicating effectively with technical and non-technical staff. Developing troubleshooting and help guides for users. Testing systems and software to ensure functionality. Keeping up-to-date with technological advancements and trends. Collaborating and liaising with IT technician team and developers. Requirements: Proven experience as a help desk technician or similar role. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills to effectively deal with customers' issues. Proficiency in English and patience while communicating. Knowledge in specific software or hardware systems depending on the organization's requirements. Willingness to learn and to stay updated with latest technology trends. Bachelor's Degree in Computer Science, Information Technology, or relevant field (based on the organization's needs).

Main Responsibilities: Pay- 25-33hr Perform a range of technical work activities at customer site to meet business and customer requirements. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Focus on team issues without begin distracted. Complete tasks within assigned shift hours. Communication with customer via email and status reports. Display communication / technical / personal skills needed for this customer facing position Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. The Ideal Candidate Able to follow instructions and procedures Proven experience in IT Desktop Service environment. Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organized approach to work. Demonstrates customer service abilities Routine administrative skills Good interpersonal skills, basic literacy and numeracy skills Demonstrates awareness of health and safety at work. Site activity: IMAC work: build, deploy, asset management Image management/distribution Microsoft SCCM Ability to resolve 5 to 8 tickets on average daily Microsoft certification is an asset CompTia A+

Planet Technology has partnered with a Dedham, MA based company to locate an IT Support candidate for a 3 month Part-Time contract. No 3P's or sponsorship permitted. Candidates should be legal to work in the US and not require sponsorship at any time. Local candidates only Part-Time (20-30 hours per week) Onsite (can be flexible with days/hours) IT Support * Number of Users: 630 students, 220 faculty and staff * Mac vs PC: predominantly a Mac shop * Some days may be heavy help desk support, others might be inventory focused * Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills * Good customer service abilities, particularly in a customer-facing role * Familiarity with AV systems would be helpful * Experience in a school or educational setting is a plus, as the candidate will need to interact with students, teachers, and staff * Ability to quickly integrate with the existing IT team and adapt to our workflows * Comfort with classroom technology setup and support/break fix (projectors, printers, etc.) * Awareness of IT security and compliance standards in educational institutions Must Haves: * 1-3 years of experience * Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills * Good customer service abilities, particularly in a customer-facing role * Prior education experience

Hours: 8:30am- 5:00pm Monday- Friday Pay: $20.00 an hour Book technicians for services Take Customer calls- orders Track services Excel experience Schedule jobs Contract long term starts ASAP December- March- could go longer If you're interested in this role please send resumes to Jamie: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at Bloomingdale's & Macy's Stores About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview A Bloomingdale's Merchandiser Professional is the backbone of our stores delivering seamless execution of responsibilities specific to creating a neat, clean, organized, and exciting shopping experience for our customers. They merchandise product on the floor, organize merchandise for events, execute markdowns, returns-to-vendors, reticketing projects, replenishment and processing of damages with, organized product presentation, and easy to navigate back of house stockrooms. To deliver our mission statement to be like no other store in the world, our Merchandiser Professionals possess speed, attention to detail, collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers. Essential Functions Greet and welcome all customers while on the selling floor Handles all aspects of the merchandise journey Competencies High School Diploma or equivalent required. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful and able to adapt quickly to changing priorities. Resourceful self-starter, works well independently as well as part of a team. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Physical Requirements Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment. Frequently lift/move up to 50lbs This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdales JOBS.com.

Russell Tobin's client, a laboratory, research and scientific organization is seeking an Associate Scientific Service Support Specialist in Cambridge, MA Job Title: Associate Scientific Service Support Specialist Employment Type: Contract Length: 2-Months (with potential to extend) Est. Start Date: November 2024 Hours: 7:30am-4:00pm, Mon-Fri Pay rate: $28.00 - $32.50 per hour Overview: This position will support two facilities located in Cambridge and one in Branford CT. Individual should expect up to 50% travel. Candidate MUST have reliable transportation Job Duties: Report and escalate customer concerns to Site Lead. Maintain good stewardship of relationship between Company, the customer and other service providers. Provide inventory management for lab consumables including but not limited to: cycle counts, restocking shelves, ordering, tracking of shipments and investigation and resolution of late or backordered items. To support coordination of waste removal from labs, ensuring use of appropriate waste streams with appropriate third-party vendors To provide timely communication to lab users and site lead on impact of any site service work Handle biologically contaminated glassware and plastic ware and glass wash machinery. Deliver requested chemicals to appropriate laboratory locations. Verify SDS documents in association with the chemical inventories. Obtain and maintain RCRA certification. Order and transport compressed gas cylinders, liquid dewars, packaged gases. Participate in audits and inspections and provide input as requested. Receive incoming packages on loading dock. Manage and maintain inventory of laboratory consumables. Observe all safety precautions and be proactive in raising safety concerns. Required to complete cross training and tasks as requested. Required to provide emergency support outside of business hours as scheduled. Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. Qualifications/years of experience: High School Diploma, or equivalent, 2+ years of experience handling gas or chemical materials in a laboratory environment, AND 1-2 years of experience in a customer facing roll Preferred Qualifications: Associates degree or higher in a scientific field Inventory management experience 1-2 years of experience working in a highly regulated environment and/or GxP related experience Must Haves: Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Employee must have the ability to transport a Dewar with a push/force factor of 70-85 lbs. Occasional lifting of up to 50 pounds. Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Additional Requirements: Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment. Must have reliable transportation and/or ability to travel between customer sites. Benefits that Russell Tobin offers: Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Apply Today! If you are interested in the position, please email your resume to **************************** for immediate consideration.

Altman Nussbaum Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Boston with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve. At Altman Nussbaum Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you're looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply! Qualifications & Responsibilities: Personal Injury or Call Center experience and a true desire to help people who have been injured Gathering relevant information and investigating facts of each case. Direct contact with clients and insurance companies. Preparation of documents and updating case management portal Must have excellent organizational and communication skills (both written and verbal) Able to multi-task, prioritize and have excellent attention to detail. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off

Mission of the Role (What you will be doing): The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers. The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets. Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements): Process and confirm orders and/or communicate what needs to be ordered, the day they are received Generate standard quotes within 24 - 48 hours of receipt Answer phones by the 3rd ring, and all emails by the end of each day Build accurate specs and inventory items within 24-48 hours Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS) Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards Serve as liaison with sales, purchasing, design, manufacturing and shipping Essential Functions (Essential/secondary functions that support the primary responsibilities): Prepare proposals and miscellaneous correspondence Maintain thorough customer records Monitor and resolve slow payment issues Assist with slow moving inventory Expedite material based on customer needs

We are looking for a motivated and detail-oriented Junior On-Site Engineer for a 3-month project based in Boston, MA. This role will focus on supporting a smartphone rollout project, specifically handling the preparation, configuration, and distribution of iPhones to employees. This is a great opportunity for someone eager to gain practical experience in IT support and project management within a dynamic, fast-paced environment. Key Responsibilities: Smartphone Preparation and Configuration: Unbox and catalog new iPhones. Install and set up required applications and configurations. Ensure devices are updated with the latest software and security patches. Test each device for full functionality prior to distribution. Distribution and Support: Distribute configured iPhones to employees. Provide basic training and usage support to employees. Address initial setup issues or questions from employees. Maintain accurate records of device distribution and employee acknowledgments. Documentation and Reporting: Document configuration processes and any issues encountered. Report daily progress and challenges to the project manager. Help maintain an up-to-date inventory of all distributed devices. Qualifications: Education: Secondary school diploma or equivalent preferred. Technical Skills: Basic understanding of iOS and iPhone configuration. Familiarity with mobile device management (MDM) tools is a plus. Basic knowledge of network protocols and connectivity. Soft Skills: Strong communication skills, both verbal and written. Excellent organizational skills and attention to detail. Ability to work both independently and as part of a team. Proactive problem-solving skills. Ability to work effectively under pressure with a positive attitude. Language Skills: Fluent in English (C1/C2 level). Additional Information: This is a temporary position for a defined 3-month project. The role requires on-site presence in Boston, MA. Candidates must be available to start in January and commit to the full project duration. 4o

We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Office address: 7 Whittier Pl., Boston, MA 02114 Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Aid with mail room operations such as packaging, shipping and receiving mail Assist with walk in fingerprinting servicing clients and other duties as assigned. Requirements and Skills Proven work experience as a customer service rep or sales support associate Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills Job Types: Full-time (40 hrs), Part-time (25 hrs) Pay: $16.00 - $18.00 per hour Schedule: Full Time - Monday thru Friday; 9:00am-5:30pm Part Time - can be discussed, but it would be during 9:00am-5:30pm Work Location: In Person - required Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Sentec seeks an energetic and enthusiastic IT Support Technician who will be responsible for the delivery of technical support and devices to employees of multiple locations, including remote employees. The IT Support Technician provides timely, efficient, and professional service to US employees in-person, virtually, and over the phone. This is a Hybrid position based in our Lincoln, RI office . Key Tasks: Provide desktop support to end-users, including hardware and software troubleshooting Respond to IT support tickets, walk-ups, and phone calls in a timely manner and resolve technical issues Install, configure, and maintain computers and peripherals Troubleshoot issues with other devices such as printers and conferencing equipment Assist with management of user accounts and access rights for employees Your Profile: 1-3 years of IT Support or Helpdesk experience required Degree in IT or related education Experience supporting a remote sales force is a plus The ability to break down processes and deliver clear, step-by-step instructions Ability to work both independently and in a collaborative team setting Our Offer: Meaningful work in a rapidly growing company with opportunity for advancement Directly influence the quality of products and make a difference for patients worldwide Opportunities for professional and personal growth Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.

Our offshore wind client is seeking an IT Support Specialist to join their team in Boston on a temporary 6-month contract. You will be a part of their Site Enablement team, specializing in network support and management. This crucial role will ensure robust connectivity and infrastructure and maintain and expand network capabilities while ensuring high availability and minimal disruptions. Travel and occasional late hours work will be required for this position (when not onsite at the Boston office) so candidates should be flexible. We are unable to offer sponsorship at this time - *NO C2C PLEASE. Hard Skills Required: Basic Network Knowledge: Understanding of routing, switching, and wireless. Hardware Proficiency: Familiarity with Cisco routers, switches, access points. Identifying the correct data ports, configuring, installing, etc. Cabling Knowledge: Expertise in cable types (Cat6a, fiber types), uses of SFPs, cable tracing, and testing ports. Also need experience with cable management inside racks. Tool Usage: Proficiency in using tools like cable testers and WiFi scanners to troubleshoot network issues. Technical Oriented Management Systems: Proficiency in ServiceNow, Solarwinds, ITIL, and Azure DevOps is necessary. Soft Skills Desired: Organization: Keeping track of necessary cables, access credentials, passwords, etc. Travel Readiness: Ability to travel to sites on rare occasions or as needed. Flexibility to handle unexpected travel. Participate in daily operations along with the Site Enablement Team in US time zones. Vendor Coordination: Ability to manage and coordinate multiple vendors and stakeholders (ISP, electricians, building managers, equipment vendors, SDM, security team, business users) simultaneously. Problem Solving: Being resourceful in addressing uncommon issues without rushing, which can lead to mistakes. Flexible Working Hours: Willingness to work late hours when necessary, as some changes can only be implemented after business hours.

This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company. Key Responsibilities: Resolving customer questions and issues by service ticket and email Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary Managing IT projects such as file migration, email services, SIEM services and software deployment Documenting troubleshooting and problem resolution steps for internal and external use Skills and Experience: BA/BS degree in Information Technology or a related technical field, or equivalent practical experience. 4+ years of relevant customer support experience of commercially deployed product/service; proven working experience in enterprise technical support Experience working in a fast-paced work environment with a growing customer base Ability to multi-task and prioritize Experienced with enterprise IT software deployments (Windows and Mac). Familiarity with configuring and using common mail clients (Microsoft Outlook and Gmail) Experience using a service ticketing system (Jira and Confluence experience preferred) Excellent written and verbal skills; excellent phone manner Preferred Skills Knowledge of virtual desktops and AWS workspaces is a plus. CompTIA A+ certification Experience with Linux is a plus MSP experience preferred Familiarity with iOS or Android Familiarity with Zoom

Immediate need for a talented Associate OneSource Service Support Specialist. This is a 03+months contract opportunity with long-term potential and is located in Boston, MA (Onsite). Please review the below and contact me ASAP if you are interested. Job ID: 24-45838 Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: This position is based in Cambridge MA and will support two facilities located in Cambridge and one in Branford, CT. Individual should expect up to 50% travel. Report and escalate customer concerns to Site Lead. Maintain good stewardship of relationship between client, the customer and other service providers. Provide inventory management for lab consumables including but not limited to: cycle counts, restocking shelves, ordering, tracking of shipments and investigation and resolution of late or backordered items. To support coordination of waste removal from labs, ensuring use of appropriate waste streams with appropriate third-party vendors To provide timely communication to lab users and site lead on impact of any site service work Handle biologically contaminated glassware and plastic ware and glasswash machinery. Deliver requested chemicals to appropriate laboratory locations. Verify SDS documents in association with the chemical inventories. Obtain and maintain RCRA certification. Order and transport compressed gas cylinders, liquid dewars, packaged gases. Participate in audits and inspections and provide input as requested. Receive incoming packages on loading dock. Manage and maintain inventory of laboratory consumables. Observe all safety precautions and be proactive in raising safety concerns. Required to complete cross training and tasks as requested. Required to provide emergency support outside of business hours as scheduled. Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time Interaction level with Management/Team Members: Key Requirements and Technology Experience: Key skills; Manage and maintain inventory of laboratory consumables read and interpret chemical labeling and hazardous signage audits and inspections Ability to read and interpret chemical labeling and hazardous signage Ability to be pro-active, independent, and detail-oriented Ability to work both independently and in a team environment Ability to prioritize multiple requests with different levels of urgency Strong organizational skills with attention to detail and accurate data entry Intermediate MS Office Skills: Outlook, PowerPoint, Word Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings Frequently operate on instruments, objects, tools or controls, which will require regularlybending, squatting, stretching and reaching in order to perform in a service function. Employee must have the ability to transport a Dewar with a push/force factor of 70-85 lbs. Occasional lifting of up to 50 pounds. Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment. Must have reliable transportation and/or ability to travel between customer sites. This position requires travel, and the ability to independently travel between customer sites. Prior experience is highly preferred as this is a short term high paced transitional support role. Ability to multi-task and work under pressure to balance conflicting deadlines Excellent interpersonal, written, and verbal communication skills Technical problem-solving skills and attention to details Excellent customer service skills complimented by an ability to listen to and interpret client requests Initiative driven with proactive skill set to improve processes Our client is a leading Chemical and Medical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. #mor

KARL STORZ is currently seeking an Onsite Endoscopic Specialist (OES) to work at our client's site in the Providence, RI area. Reporting to the Region Manager of Onsite Service, the primary responsibility of this role is to provide on-site, hands-on client support of KARL STORZ's medical devices (including hand instruments and video equipment) for the role's assigned clients (hospital or surgery center). This role will be primarily working with the client's Sterile Processing Departments and Operating Room team members. OES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more. KEY RESPONSIBILITIES Key responsibilities will include, but may not be limited to: Face-to-face client support, including Operating Room, Sterile Processing Department, and Biomed Daily maintenance and management of the client's KARL STORZ devices Maintain the instrument sets so they are always in excellent working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; troubleshoot video and instrument issues in the Operating Room; inspection of the instruments and documentation of their functionality Training and education of KARL STORZ devices and/or services for the Operating Room and supporting departments Identifying process improvement opportunities and designing workflows to improve efficiencies and reduce repair costs Tasks will vary depending on the agreement with the account and will generally include: KARL STORZ video tower/system set-up and support; Inspection, repair, troubleshooting, and replacement of KARL STORZ devices; Monitoring, reporting, and facilitating repair/ exchange transactions; Transporting, cleaning/sterilization, and packaging of KARL STORZ instruments after use. REQUIREMENTS Our successful candidate will have excellent written and spoken English business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment. A minimum education level of a high-school diploma 0-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management Possess exceptional organizational skills and the ability to multi-task MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting Role requires the completion of a drug screening for safety-sensitive positions Must be able to lift/push/pull up to 25lbs Preferred, but not required Associate's or Bachelor's degree Certified Registered Central Service Technician (CRCST) certification #LI-KM1