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Technical support representative jobs in Coeur dAlene, ID

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  • B-Level Technician

    Wagstaff Inc. 4.4company rating

    Technical support representative job in Spokane Valley, WA

    The Applied Technologies division at Wagstaff specializes in the engineering and fabrication of stainless steel gloveboxes for the nuclear industry. Our team is growing in this division! Pay: $26.00 - $38.00 per hour*, depending on experience *Pay includes shift differential & premium Sign-On Bonus: $5,000 (terms & conditions apply) As an employee of Wagstaff, youll enjoy: Paid non-working holidays Monthly, site-wide BBQs Up to 8% retirement contribution Annual bonus program 1200 Sqft onsite gym, accessible 24/hrs a day Family-friendly, company-wide events To review our full benefits summary, please visit https://www.wagstaff.com/Wagstaff/Careers.htm Want to learn more about Wagstaff? Join us for a virtual tour! https://www.careerexplorenw.org/fieldtrip?tour=Wagstaff Job Summary Ensure that quality standards are met by assessing products and processes to specified criteria using defined processes. Participate in the improvement of quality standard processes as they pertain to manufactured products, team and company processes and procedures, the plant, and employees. Primary Job Responsibilities Perform weld and NDE (VT/PT/MT/UT) inspections on various stainless steel weldments and fabricated equipement Inspect and report on materials, services, processes, and products using measuring instruments and techniques to ensure conformance with the companys quality standards Enter data and maintain paper and electronic quality records where required Participates in problem solving and continuous improvement projects Represent Wagstaff when interacting with auditors, customers, suppliers and visitors Communicate with customers and suppliers on quality-related issues as directed by the Quality Assurance Manager Prepare inspection sheets Collect, monitor, organize, report, and distribute data as it relates to quality functions of Wagstaff Prepare and present reports Assist with specialized inspections as it correlates with individual certifications. Abide by company policies In order to achieve business objectives, work weeks in excess of 40 hours may be required Other duties as assigned Requirements: Candidates must have at least 2 years of dimensional and NDE inspection experience Ability to read blueprints and mechanical inspection skills, experience/training in Geometric Dimensioning and Tolerance (GD&T) Candidates must have vision capable of reading a Jaeger Number 1 or equivalent type and size letter at no less than 12 inches (natural or corrected vision). Candidates cannot be color blind Candidates must be physically able to perform inspections in a manufacturing environment, including the operation of overhead cranes, jibs, and forklifts, after undergoing company training Proficient in the use of Microsoft Office business software Detail-oriented, accurate, and thorough Preferred candidate qualifications: Current AWS Certified Weld Inspector (CWI) with NDE Level II credentials (VT/PT/MT/UT) or the ability to quickly acquire NDE Level II credentials with company-provided training. Experience with AWS D1.1 & 1.6 and ASME Section VIII & B31.3 weld inspections highly desirable. Experience with stainless fabrication highly desirable. Working Environment While performing the duties of this job, work is performed primarily in an adequately lit, well ventilated, climate controlled general office environment. Close computer work is regularly required. The work usually involves minimal physical exertion. The noise level in the general office environment is usually moderate. This job may require occasional or more frequent interaction with employees on the manufacturing shop floor. While on the shop floor, the employee may be exposed to fumes, airborne particles, toxic or caustic chemicals, risks of moving equipment and parts, and other risks associated with a manufacturing environment. Because of this environment and associated risks, coordination with shop floor managers/employees may be necessary before entering the shop floor, and use of job appropriate personal protective equipment and clothing is required on the shop floor. The noise level on the shop floor is often loud. Employment at Wagstaff is dependent on successfully passing a company-paid drug screening and background check upon hire. Benefits eligibility is subject to the terms and conditions of the applicable policies, plans and programs of Wagstaff. Wagstaff, Inc. is an Equal Opportunity/Affirmative Action employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law. PM22 Compensation details: 24-40 Hourly Wage PI7d348e891ca8-31181-38839668
    $26-38 hourly 7d ago
  • Technical Service Rep

    DTS Fluid Power 3.6company rating

    Technical support representative job in Spokane, WA

    Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people? Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction? As a Technical Sales & Service Representative (TSSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results! Responsibilities Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates Professional point of contact for customer quotes and product sourcing Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction Timely and accurate reporting Requirements 2+ years proven customer service or sales experience Use of proper English grammar, written and verbal Ability to read / understand technical drawings Work independently and as part of a team Listening, negotiating, and effective questioning skills Ability & desire to quickly learn new processes and systems HS Diploma or Equivalent Ability to pass a DOT medical and drug screen Industrial rubber products application knowledge (conveyor belting, fabrication, splicing), preferred When you join the Applied team, you will enjoy: Base salary and bonus opportunities Comprehensive benefits package including health care, vision, & dental, 401(k) with company match Personalized training & development program Career development opportunities Work for a corporation that believes in developing its people. Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded. #LI-RB1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $58k-72k yearly est. Auto-Apply 5d ago
  • IT Support Specialist

    Secured Investment Corp

    Technical support representative job in Coeur dAlene, ID

    Job DescriptionDescription: Company: Cogo Nation EDUCATE - LOAN - INVEST We get more of what we want by helping others get more of what they want THE OPPORTUNITY: Cogo Nation operates at the intersection of real estate education, private lending, commercial development, and digital marketing. Our growing portfolio includes national brands such as Secured Investment Corp, Cogo Capital, Lake City Servicing, and The Lee Arnold System of Real Estate Investing. Headquartered in scenic Coeur d'Alene, Idaho, we're proud to be recognized Top 10 Best Places to Work in Idaho for three consecutive years. We're looking for an IT Support Specialist with a strong service mindset and a root-cause approach to troubleshooting. You enjoy helping people, but you also think in causes, not just symptoms. You like learning why something broke, so it doesn't keep breaking. This is a hands-on, in-office role supporting day-to-day user needs, new user onboarding, and office technology setups/moves. WHAT YOU'LL DO: Provide front-line user support for hardware, software, and account access issues across the organization. Set up and onboard new users: provision accounts and access (e.g., Microsoft 365), configure workstations, and deliver basic training on system use and best practices. Troubleshoot Windows devices, Microsoft 365 applications, and common business software using a root-cause mindset (isolate variables, validate assumptions, confirm resolution). Support device lifecycle activities, including imaging, updates, workstation refreshes, peripheral management, and basic asset tracking. Assist with Microsoft Intune-managed endpoints and modern device administration as skills develop. Perform hands-on tasks such as moving equipment, organizing work areas, running basic cabling, and supporting office/conference room setups (occasional lifting up to ~50 lbs). Maintain accurate documentation and update tickets promptly in the IT support system; capture what was tried and what fixed it, so future incidents resolve faster. Prioritize requests effectively to keep teams productive and minimize downtime. Collaborate with IT leadership to continuously improve standards, documentation, and the end-user experience. WHAT YOU'LL NEED: Some IT support experience preferred but not required. Early-career candidates welcome if you can demonstrate strong troubleshooting aptitude and a genuine interest in continuing education. Interest in certifications or structured learning is strongly preferred (e.g., CompTIA A+/Network+, Microsoft fundamentals, labs, coursework, or equivalent). Ticketing experience is a plus (not required); ability to write clear, professional notes is expected. Strong communication skills, patience, professionalism, and a helpful attitude. Foundation in Windows and Apple operating systems, basic networking concepts, and common IT troubleshooting. Familiarity with Microsoft 365 environments; exposure to Intune or modern endpoint management is a plus. Ability to work independently, follow through on commitments, and stay organized in a fast-moving environment. Comfortable in an active, hands-on role that supports office needs as well as technical work. GROWTH & DEVELOPMENT PATH: This position offers a clear path to advance into areas such as: Microsoft 365 & Intune Administration Systems & Infrastructure Support Endpoint Security & Compliance WHY YOU'LL LOVE IT HERE: Full Benefits Package: Medical, dental, vision, EAP, and confidential support from Marketplace Chaplains-available 24/7 for life's tough moments. PTO + 9 Paid Holidays + Paid Birthday Holiday: Because rest isn't a luxury, it's a necessity. 401(k) + Profit-Sharing Opportunities: Build a future you're proud of. Free Shoes: After 90 days and a one-page book report on a book selection by Lee Arnold, you'll earn a new pair of kicks (up to $250!). Get Paid to Read: Join our Book Club and earn up to $1,560/year just for reading and sharing your thoughts. Unlimited Learning: Access over $300,000 in industry-leading training and education. No gatekeeping here. Career Growth: Big opportunities, real advancement. Referral Bonus: Bring your friends. Get rewarded. Culture That Celebrates You: From company potlucks and monthly wins to our legendary Christmas party, birthday surprises, walk-a-thons, and sports tournaments. We work hard and have fun doing it! A Culture of Excellence, Ownership, and Purpose: You'll never just be a number here. At Cogo Nation, we value drive, integrity, and a willingness to grow. If you're passionate about what we do but don't meet every qualification, we still encourage you to apply. Your potential matters more than perfection. ABOUT COGO NATION: Cogo Nation is more than a brand. It's a movement of entrepreneurs, real estate investors, brokers, and rehabbers committed to building lasting wealth together. Founded by Lee Arnold, Cogo Nation was born out of a bold idea: that financial freedom should be learned, shared, and scaled. What began as a single training system, the Circle of Wealth, has grown into a national community anchored by real results, strong values, and powerful partnerships. Today, Cogo Nation brings together a thriving network of corporate team members, regional coaches, private lenders, and clients. Our collective mission? To unlock prosperity for every person in the ecosystem, whether they're just starting out or scaling to new levels. Cogo Nation includes the Lee Arnold System of Real Estate Investing, which provides education and mentoring for real-world investors; Cogo Capital, a nationwide private money lender offering fast and flexible funding; Secured Investment Corp, which delivers trust deed and private equity investment opportunities; Lake City Servicing, specializing in the management and servicing of real estate-backed assets; and He's The Solution Ministries, a faith-based organization dedicated to personal growth and leadership development. At Cogo Nation, we believe wealth is a journey best traveled together…and we're just getting started! Requirements:
    $31k-54k yearly est. 3d ago
  • Service Desk Escalation Engineer

    Executech 4.0company rating

    Technical support representative job in Spokane Valley, WA

    Who We're Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required-just your sharp skills and a passion for problem-solving! Your Mission (should you choose to accept it): * Rescue & Resolve: Tackle escalated tech issues from Level 1-hardware gremlins, software glitches, and network hiccups don't stand a chance. * Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity). * Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe. * Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others. * Update & Protect: Deploy patches and updates to keep systems running smoothly and securely. * Collaborate: Partner with team members and other IT teams to crush complex challenges. * Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL. * Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars. Your Superpowers (a.k.a. Qualifications): * Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry). * Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns). * Tech Mastery: Windows, mac OS, Active Directory, Office 365, and networking are your bread and butter. * Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns). * Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down. * Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must. Why You'll Love It Here: * Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back. * Grow Fast: Level up your skills with real-world challenges that keep you sharp. * Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools). * Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small. The Nitty-Gritty: * Location: Primarily office-based, with occasional travel to client sites (adventure included). * Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee). * Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced all the heavy lifting… yet). Ready to Join the Crew? If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit "Apply" now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru. Let's build a smoother digital future-one ticket at a time.
    $42k-53k yearly est. 39d ago
  • Help Desk Coordinator

    Kootenai County, Id 4.8company rating

    Technical support representative job in Coeur dAlene, ID

    Are you a tech-savvy problem solver with a passion for helping others? Do you enjoy being the go-to person when systems go down or software issues strike? If so, we invite you to join our IT team as a Help Desk Coordinator. In this vital frontline role, you'll serve as the primary point of contact for County staff experiencing hardware, software, or telephone issues. You'll work under general supervision, but your impact will be broad - ensuring that our employees stay connected and productive. Why You'll Love This Opportunity: * Competitive Pay: $22.07 to $26.20 per hour depending on experience * Amazing Benefits: Enjoy an exceptional benefits package, including health care for eligible employees and their dependents through our free medical clinic, offering primary care, medications, lab services, and more. * Generous Paid Time Off: Earn up to 8 hours of vacation each month, with increases based on your years of service. We believe in giving you time to relax and recharge! * Secure Your Future: Benefit from a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI), so you can feel confident about your future. * Career Growth: Opportunities for advancement and eligibility for public student loan forgiveness. Do You Have What It Takes? * Associate's degree or certification in Computer Information Systems or a related field * At least three years of IT support experience * or an equivalent combination of education and experience * Strong communication skills and a customer-focused mindset * Experience with Microsoft Windows 10 or higher, Office 365, and Active Directory * Familiarity with telephony systems (Mitel preferred) * Ability to obtain and maintain a valid driver's license What You'll Do: * Respond to and diagnose user requests related to PCs, software, and telephone systems * Provide hands-on support and instruction for desktop applications and County Intranet tools * Troubleshoot workstations, basic networking issues, and software applications * Log, track, and report technical issues, identifying trends and recommending improvements * Support the administration of user accounts using Active Directory * Manage internal phone systems, collaborating with vendors and configuring changes via Mitel software * Assist in user training and documentation related to IT systems and procedures * Explore the full job description to see if this role is the right fit for you Why You'll Love Working Here: You'll be working in Kootenai County, one of the most picturesque places in northern Idaho! Nestled among scenic mountains and over 20 pristine lakes, our county is an outdoor enthusiast's dream. Located in Coeur d'Alene, you'll enjoy a low crime rate, access to stunning natural beauty, and a peaceful, friendly community-making it the ideal place to work and live. Ready to Apply? Visit our online application page Kootenai County Employment Opportunities to submit your Application, Cover Letter and Resume by 5:00 PM PST January 9, 2026 Questions? Reach out to our Human Resources team at ************** or email ******************. Equal Opportunity Employer/Vets Preference/Drug-Free Workplace
    $22.1-26.2 hourly Easy Apply 12d ago
  • On-Call IT Field Technician - Spokane , WA - Hiring NOW

    Geeks On Site 3.1company rating

    Technical support representative job in Coeur dAlene, ID

    Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly 20d ago
  • Customer Service Representative 7192

    Domino's Franchise

    Technical support representative job in Airway Heights, WA

    The main requirement for Domino's Customer Service Representatives (CSRs) are to have a positive personality, a clear and highly energetic voice, be at least 16 years of age or older, and he or she must also be people oriented. CSRs need to speak with customers throughout their shift in a welcoming and knowledgeable way, so they must know how to deal with various customer related issues or be comfortable handling guests. They must also be well versed when it comes to product details, services, charges and other related important information which will be relayed to customers whenever it is needed, which is trained for the first 3 weeks upon hire. We encourage anyone with a warm smile and can do attitude to apply! We can train the skills needed to be successful in the position with the right attitude! While performing the duties of this job, the team member may be required to work outdoors, in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust or toxic chemicals. This job can be physically demanding: the team member may be required to use hand repetitively, stand for prolonged periods, bend over, twist, reach above shoulder level, crouch or stoop or kneel. Some specific duties of Domino's CSRs include: Attracting potential customers by answering product and service questions and advertising/"wobble boarding" Opening and maintaining customer customer accounts by recording and updating account information Preparing and packaging food products Collecting payment and handing out orders to customers Resolving product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustments, following up to ensure resolution Maintaining financial accounts by processes customer adjustments Contributing to team effort by accomplishing related requests as needed Qualifications We will ensure you are trained and have a positive learning experience when you join our team. Pay range for all CSRs is $16.66-$16.66, with the option for raises based on performance evaluations conducted by Regional Supervisors on a regular basis in $.25 increments to a max of $1.00 over Minimum wage before being eligible for a management position. CSRs also frequently receive tips on a daily or bi-weekly basis via an in-store tip pool. CSRs must: Be 16 years or older Be attentive to detail Be customer oriented, friendly and energetic (a bubbly personality) Have cash management skills (basic math) Be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise (we follow WA minor labor laws which limit 16-17 year old workers to 23 hours per week) Be willing to learn and be comfortable performing other workstation duties within the restaurant as needed and work the above listed duties with reasonable accommodation if needed (multitasking) Additional Information All your information will be kept confidential according to EEO guidelines.
    $16.7-16.7 hourly 9d ago
  • Site Services - Swing Shift

    Buck Knives 3.9company rating

    Technical support representative job in Post Falls, ID

    Buck Knives creates purpose drive knives that perform for generations. We are looking for a Site Service Representative to join our team to help us promote our legendary products. Responsible to complete tasks, guide and coordinate the site service team in the cleaning of the building and equipment, while promoting a safe, efficient and productive team environment. SCHEDULE: Mon. - Thurs., 3:30 pm - 1:30 am. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential duties and responsibilities include but are not limited to the following: Cleaning of the facility, including restrooms, breakrooms, lobby, sweeping, vacuuming, mopping, etc. Scheduling of Site Service Team. Assist in cleaning of machinery. Sweep and mop production isles, and dust machinery. Order, stock and maintain cleaning and break room supplies. Clean out machines and coolant spills Empty barrels within assembly. Setup and teardown for all special events. Operates a forklift and pallet jack. Ability to handle sharp knives and other items continuously throughout the shift. Comply with all standard safety practices, safety rules, and all Company rules and policies. Regular attendance is an essential function of this position. All other duties as assigned. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS Excellent communication, ability to work well with others. Ability to follow verbal and written instructions. Excellent organizational skills with attention to detail. Forklift experience preferred. EDUCATION/EXPERIENCE High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment will include office areas, manufacturing areas and warehouse/shipping areas. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually quiet. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
    $32k-39k yearly est. Auto-Apply 5d ago
  • Customer Support Technician

    Red River Software 3.0company rating

    Technical support representative job in Post Falls, ID

    The RRS Customer Technologies Technician supports Red River Software's products for customers nationwide. In this role, you will intake, document, triage, investigate, and resolve complex technical issues in a fast-paced, customer-focused environment. As your expertise with RRS products grows, you will also assist with remote software installations, working closely with customers and service providers to ensure smooth deployment and a high-quality experience. The position requires strong technical aptitude, exceptional attention to detail, and a proactive, solutions-oriented mindset. Technicians work cross-functionally to troubleshoot advanced issues, maintain accurate documentation, provide customer training, mentor new employees, and contribute to internal knowledge resources. They help manage escalated cases, perform quality assurance checks, and support continuous improvements across the support team. Qualified candidates bring experience in technical support, customer communication, issue documentation, and use of tools such as Microsoft Office, CRM platforms, and SQL databases. Success in this role depends on strong problem-solving skills, the ability to collaborate effectively with both technical and non-technical stakeholders, and a commitment to delivering efficient, customer-centered solutions. : Summary The RRS Customer Technologies Technician is responsible for supporting Red River Software's products for customers nationwide. C-store Industry experience preferred.In this role, you will intake, document, triage, investigate, and resolve complex customer software issues within a fast-paced, collaborative environment. As your knowledge of Red River Software products deepens, you will also assist in performing and supporting remote installations of these solutions, partnering with customers and service providers to deliver a high-quality experience that helps their businesses operate efficiently and profitably. The Customer Support team is comprised of dedicated, multi-functional professionals operating in a dynamic, customer-centric environment. We seek individuals who demonstrate exceptional attention to detail, a strong technical aptitude, and a proactive, solutions-oriented mindset. Job Description General Responsibilities: Provide a high level of customer service to our customers and internal team members. Respect and value diversity. Excellent customer service skills and telephone support etiquette. Review, research, and resolve the most complex and high-priority issues. Maintain accurate data capture in tickets to enable integrity and complete customer communications. Respond to, analyze, investigate, problem solve, and resolve users' incidents/tasks promptly. Build and maintain a strong technical and analytical understanding of RRS to resolve issues without the need to escalate to other technical teams, wherever possible. Manage escalated technical issues and coordinate fixes across departments. Proficient in interacting with and creating a collaborative working environment amongst and with technical staff, non-technical end-users, and multiple levels of management. Provide advanced troubleshooting assistance, including changes in status and next steps. Assist with training new employees. Train users on the use of the software products and processes. Show proper procedures to follow during day-to-day activities. Act as a mentor for new employees. Maintain records of customer communications, including documenting problems and resolutions. Monitor support queues to ensure that reported issues are being triaged and addressed promptly. Create and maintain knowledge base articles to support team development and efficiency. Develop an ability to train end-users in the use of the software. Conduct quality assurance checks on resolved tickets to ensure customer satisfaction and follow up on open issues to provide timely updates to customers. Assist in installing hardware, software, and peripheral equipment, following design or installation specifications. Demonstrates good judgment in independently selecting methods and techniques for obtaining solutions. Passion and Initiative regarding technical support processes, standardization, methodologies, and documentation. Proven personal time and capacity management skills minimizing white-space or idle time . Participate in professional organizations to stay current and relevant and improve expertise as it relates to the information technology industry. Creativity when it comes to finding ways to make the software work for unexpected customer needs. Qualifications and Education Requirements 2+years experience in any of the following industries: Accounting/Bookkeeping, Fuel Jobbers Operations, CO-OP Operations, Fuel Station Servicing, 2+ years' proven experience in a technical/systems support role with direct customer interaction. 3+ years experience with Microsoft Office Suite including MS Outlook, MS Teams, MS Excel, MS Word 2+ years experience in the documentation of issues, processes, and SOP's (Standard Operating Procedures). Preferred Skills Associate or bachelor's degree (Optimal areas of study include: Computer Science, Operations, Business, Accounting, SQL Databases). Experience with identifying and assisting in developing process improvements. 2+ years of experience utilizing an enterprise CRM solution. (Hubspot) 2+ years of experience working with SQL databases, including writing and optimizing queries, statements, and stored procedures. Experience managing customer expectations regarding issue resolutions, install scheduling changes, and customer concerns. Skilled in software testing and troubleshooting to identify and resolve potential issues. Worker Type: Regular Number of Openings Available: 1
    $25k-28k yearly est. 29d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Technical support representative job in Spokane, WA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $62k-92k yearly est. 7d ago
  • Representative - Customer Service

    Wesco 4.6company rating

    Technical support representative job in Spokane, WA

    As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities: Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Back-up support to sales counter with walk in and telephone inquiries. Qualifications: High School Degree or Equivalent required Associates' Degree (U.S.)/College Diploma (Canada) preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail #LI-JB1
    $31k-38k yearly est. Auto-Apply 60d+ ago
  • Help Desk Analyst, Tier 2

    Broad River Retail

    Technical support representative job in Spokane, WA

    Job Details Spokane - Spokane, WA $55000.00 - $60000.00 SalaryDescription Help Desk Analyst, Tier 2 CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life's Best Memories' . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry. AT A GLANCE The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help Desk Lead position must demonstrate excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities are essential. The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight. DAY IN THE LIFE AS THIS MEMORY MAKER Excellent customer service skills: Provide a focus on providing exceptional support to a diverse range of users. Strong troubleshooting and technical skills: Possess proficiency in hardware, software, and network troubleshooting. Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution. Review and Act on Tickets: Ensuring that all tickets are addressed by the end of the workday is an essential task, helping maintain service standards. Hardware/Software Upgrades and Repairs: Performing technical tasks such as upgrades and repairs aligns with the Lead's role in ensuring smooth IT operations. Support of Storis ERP System: Providing support for key systems, like an ERP, is common for a Tier 2, who often has more in-depth knowledge. Follow-Up on Requests: Ensuring timely resolution of outstanding requests is crucial for maintaining service levels and user satisfaction. Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and supporting continuity of service throughout the day. Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available. Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role, often involving more complex tasks or leadership in specific areas. Required Travel: Travel to store or distribution center locations will be required for site inventory visits or in-person troubleshooting. Other Duties: Flexibility to take on additional tasks is standard for a Tier 2 Help Desk, as they often fill in gaps as needed. WORKPLACE ENVIRONMENT While performing the duties of this job the employee Must be able to lift up to 15 pounds at a time. WORK SCHEDULE OUTLINED ON SITE, HYBRID, REMOTE WITH EXPECTATIONS Ability to work independently, as well as, in a collaborative team environment within an office setting. Physical requirements such as extended periods of sitting and computer use may be required. Ability to communicate effectively verbally, in writing, and/or electronically. Ability to use logical reasoning for simple and complex problem solving. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position. MEMORY MAKER PERKS & BENEFITS Salary Range: $55,000-$60,000/annual salary Medical, dental, vision, and life insurance options Paid time off and 401K matching contribution Employee discount (40%) at BRR locations Internal Opportunities for career growth and advancement OUR COMMITMENT TO YOU Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self. Qualifications WHAT YOU'LL NEED TO SUCCEED Experience with Windows 10, Windows 11, Mac OS X (Other OS's as they emerge) Office 365/Azure Active Directory maintenance Mac and PC hardware Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC, etc.) Experience working with ticketing systems to track, prioritize and resolve support requests in adherence to standard SLA policies. VOIP support experience Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP, DNS, DHCP, and VPN Shared Drive (Mappings) Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 3 years+ experience supporting a Windows/Mac environment An Associate's degree or Bachelor's degree is preferred Preference will be given to candidates with training, experience or certification in IT or networking The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.
    $55k-60k yearly 60d+ ago
  • Customer Service Representative

    Overhead Door 3.8company rating

    Technical support representative job in Spokane Valley, WA

    Skills/Education Qualifications High School Diploma or GED. One to three years related experience or training; or equivalent combination of education and experience. Mathematical, Reasoning, and Language skills are required. Proficiency in Microsoft Office including Word and Excel. The Office Clerk supports the service and installation departments in the Texas Access Controls Houston, TX location. Answers telephone and directs calls to appropriate department. Processing incoming and outgoing parts. Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. Compares data entered with source documents to detect errors. Processes purchase orders. Take orders for residential install/service customers. Assist in scheduling and dispatching. Provides backup support for office staff.
    $39k-44k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Sue Breesnee

    Technical support representative job in Rathdrum, ID

    Responsive recruiter Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus based on experience Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Compensation: $45,000.00 - $55,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Post Falls, ID and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
    $45k-55k yearly Auto-Apply 60d+ ago
  • Support Center Representative

    Surface Experts of Northeast Philadelphia

    Technical support representative job in Spokane, WA

    Responsive recruiter Benefits: * 401(k) * Bonus based on performance * Company parties * Free food & snacks * Paid time off * Training & development * Wellness resources Surface Experts is a growing franchise system based in Spokane, WA. We currently have 85+ franchises around the country and we support them from our main headquarters office in downtown Spokane. Our growing team of Support Center representatives work together to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed. In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other. Role and Responsibilities: * Answering inbound calls, emails, and Teams messages from customers and franchise owners * Scheduling jobs for technicians * Assisting franchise owners with administrative tasks * Using online software to manage details * Working closely with the Support Center Team * Answering questions from customers about repairs * Supporting salespeople in the field nationwide * Taking part in regular meetings and trainings Required Qualifications: * High School Diploma, or GED equivalent * Experience working in a fast-paced environment * Call Center Experience is a plus Benefits include: * Full time - 40 hours * Variety of shifts offered, between 6:00 am and 5:00 pm * No nights or weekends * Paid holidays, sick leave, and vacation days * Health Reimbursement Account with monthly company contributions * Monthly performance-based bonuses, in addition to base pay * Paid parking at our downtown location * Paid lunch breaks * Advancement opportunities & internal growth * Welcoming, open-minded, and low stress office environment * Consistent customers that are happy with our services and book with us often * Helping small business owners (our franchisees) - not just a huge corporate company We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - ********************** and apply, or apply on here! Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device. * No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required. * The position is full-time in-person/on-site. * The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal. Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at ************************** Compensation: $20.00 per hour About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile. * Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill. * Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours. Our Mission Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills. Our Vision To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management. Core Values Serve Others * Put Relationships First * Be Humble Be a Problem Solver * Be Curious * Seek to Understand the Cause of the Problem * Work Smart * Constantly Improve Trust the Process * Be Organized * Be Teachable * Put Business Needs Above Personal Wants This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
    $20 hourly 40d ago
  • Support Center Representative

    Surface Experts Franchising

    Technical support representative job in Spokane, WA

    Responsive recruiter Benefits: 401(k) Bonus based on performance Company parties Free food & snacks Paid time off Training & development Wellness resources Surface Experts is a growing franchise system based in Spokane, WA. We currently have 85+ franchises around the country and we support them from our main headquarters office in downtown Spokane. Our growing team of Support Center representatives work together to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed. In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other. Role and Responsibilities: · Answering inbound calls, emails, and Teams messages from customers and franchise owners· Scheduling jobs for technicians· Assisting franchise owners with administrative tasks· Using online software to manage details· Working closely with the Support Center Team· Answering questions from customers about repairs· Supporting salespeople in the field nationwide· Taking part in regular meetings and trainings Required Qualifications: · High School Diploma, or GED equivalent· Experience working in a fast-paced environment· Call Center Experience is a plus Benefits include: · Full time - 40 hours· Variety of shifts offered, between 6:00 am and 5:00 pm· No nights or weekends· Paid holidays, sick leave, and vacation days · Health Reimbursement Account with monthly company contributions· Monthly performance-based bonuses, in addition to base pay· Paid parking at our downtown location· Paid lunch breaks· Advancement opportunities & internal growth· Welcoming, open-minded, and low stress office environment· Consistent customers that are happy with our services and book with us often · Helping small business owners (our franchisees) - not just a huge corporate company We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - ********************** and apply, or apply on here! Physical Requirements: · Prolonged periods sitting at a desk and working on a computer.· Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device. · No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required. · The position is full-time in-person/on-site. · The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal. Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at ************************** Compensation: $20.00 per hour About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile. Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill. Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours. Our Mission Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills. Our Vision To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management. Core Values Serve Others Put Relationships First Be Humble Be a Problem Solver Be Curious Seek to Understand the Cause of the Problem Work Smart Constantly Improve Trust the Process Be Organized Be Teachable Put Business Needs Above Personal Wants This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
    $20 hourly Auto-Apply 39d ago
  • Customer Service Representative - Post Falls, ID

    Kedia Corporation

    Technical support representative job in Post Falls, ID

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $27k-34k yearly est. 11h ago
  • AT&T Customer Service Representative

    Kinetic Strategies Group

    Technical support representative job in Post Falls, ID

    Kinetic Strategies Group is a prominent sales and marketing firm in the Spokane area that partners with innovative clients to deliver exponential services. Our goal is to provide products and services that will positively impact customer's lives. As we continue to expand, we are looking for a dedicated AT&T Customer Service Representative to join our team. As an AT&T Customer Service Representative, you will be the first point of contact for current and prospective customers. You will assist them in the enrollment process, ensuring a positive customer experience. The ideal candidate will be goal-oriented and enjoy working with people. Responsibilities of an AT&T Customer Service Representative: Work closely with the marketing, sales, and other AT&T Customer Service Representatives to identify new sales strategies for improving sales performance and optimizing customer satisfaction Engage with customers in person, building strong relationships by listening to their needs and providing personalized product recommendations Manage customer accounts, and address any complaints or concerns they have, and offer personalized solutions, fostering long-term loyalty Stay up to date on all products, services, and promotions offered to effectively assist customers and optimize sales opportunities Document customer interactions and sales activities to accurately track sales performance and customer retention Qualifications of an AT&T Customer Service Representative: Experience in customer service, retail, or sales is preferred but not required Excellent communication and interpersonal skills with the ability to engage with customers and team members effectively Ability to thrive in a fast-paced environment independently and as part of a team Highly organized with strong attention to detail Flexibility to work evenings and weekends as needed Why Choose Us? Competitive weekly pay with performance-based incentives Personal growth and career advancement opportunities Supportive team environment #LI-Onsite
    $27k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Handyman Connection of Spokane, Wa 4.5company rating

    Technical support representative job in Spokane, WA

    Job DescriptionBenefits: Competitive salary Free food & snacks Opportunity for advancement Organized. Personable. Detail-Oriented. Does This Sound Like You? At Handyman Connection, our Customer Service Representatives (CSRs) are the heart of our business. Youre often the first voice customers hear when they reach out to us, and you play a key role in delivering our brand promise. From scheduling jobs and managing customer relationships to supporting our Craftsmen in the field, this is a fast-paced, rewarding role where no two days are the same! We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If youre someone who thrives in an organized, customer-driven environment and enjoys helping people, we want to hear from you! Why Join Handyman Connection? Be the Backbone of a Successful Business Youll play a crucial role in keeping our operations running smoothly. Competitive Pay + Performance Bonuses We offer $19-$22 per hour (depending on experience), plus incentives based on goals you can control. Enjoy a Fast-Paced & Rewarding Role If you love variety, talking to people, and organizing schedules, this job will keep you engaged. Gain Valuable Experience in Business Operations Work with industry professionals, develop sales and customer service skills, and grow within the company. Flexible Scheduling Full-time or part-time options available, with work-from-office opportunities. Supportive Team Environment Our office staff, Craftsmen, and franchise owner work as a team, and youll be a vital part of that success. Technology That Works for You Use state-of-the-art scheduling and customer management software to stay organized. What Youll Do as a CSR: Answer & Manage Incoming Calls Youll be the first point of contact for customers, handling questions, job requests, and appointment scheduling. Schedule & Coordinate Jobs Work with customers and craftsmen to schedule work orders efficiently, ensuring the right craftsman is matched to the right job. Outbound Customer Calls (Sales & Follow-Ups) Follow up on estimates, incomplete jobs, and customer satisfaction to help convert leads into booked jobs. Use Approved Call Scripts Ensure a consistent and high-quality brand experience for every customer interaction. Track & Maintain Job Scheduling Data Use Dispatch & ClientTether software to enter accurate customer and job details. Handle Customer Service Requests & Complaints Address customer concerns professionally and efficiently to maintain positive relationships. Support Craftsmen & Office Team Communicate job details to craftsmen in the field, keeping operations running smoothly. Keep Data Clean & Organized Maintain accurate customer records, job notes, and scheduling information to ensure seamless follow-ups and reporting. Meet or Exceed Sales & Customer Satisfaction Goals Work towards monthly booking goals and customer satisfaction targets that contribute to business success. What Were Looking for in a CSR: Strong Communication & People Skills Youre a great listener and communicator, both over the phone and in writing. Friendly & Professional Demeanor You make customers feel welcome and help them feel confident in choosing Handyman Connection. High Attention to Detail & Organization Youre able to juggle multiple tasks, keep schedules organized, and enter accurate data. Comfortable Making Outbound Calls You dont mind following up with customers, confirming job details, and encouraging booked estimates to turn into paid jobs. Proficient with Basic Software & Technology Experience with Microsoft Outlook, Excel, Word, and CRM/scheduling software (training provided). Ability to Work in a Fast-Paced Environment You thrive in a busy setting and can adapt to changing priorities. Self-Motivated & Independent You take initiative, work efficiently, and stay on task without constant supervision. Experience in a Customer Service, Office Admin, or Call Center Role (Preferred, but Not Required) Prior experience in a construction-related or service business is a plus. Familiarity with Home Repairs & Remodeling (Preferred, but Not Required) Basic knowledge of home services and repairs helps you communicate more effectively with customers. Who Thrives in This Role? Customer Service Pros Who Love Helping People If you genuinely enjoy talking to customers and problem-solving, youll excel here. Detail-Oriented Multi-Taskers If youre great at keeping schedules organized, following up on tasks, and ensuring nothing falls through the cracks, this role is for you. Sales-Savvy Communicators If youre comfortable making outbound calls, booking estimates, and converting leads, youll enjoy this roles goal-oriented approach. Organized Professionals Who Like a Fast-Paced Job If you like staying busy, handling multiple responsibilities, and keeping operations on track, youll thrive in this position. Apply Today! Wed love to hear from you and see how you can help Handyman Connection grow! Handyman Connection is an equal-opportunity employer committed to building a strong, professional, and customer-driven team.
    $19-22 hourly 28d ago
  • Real Estate Administrative Support Launch Your Career with Industry Leaders

    Coldwell Banker-Schneidmiller Realty 3.2company rating

    Technical support representative job in Coeur dAlene, ID

    Job DescriptionSalary: $15 - $18 The Opportunity Coldwell Banker Schneidmiller Realty is seeking a dedicated individual to join our support team. We dont just offer a job; we offer an education in the real estate industry within an environment built on mutual accountability and trust. Whether you are an experienced administrator looking for stability or a future real estate professional seeking to learn the ropes from the ground up, this role provides the foundation for success. Our Culture & Values We believe in the "Golden Rule"treating others as you want to be treated. We are committed to open, direct communication and maintaining a climate that promotes your personal development and achievement. What We Offer You (The Benefits) We value your time and service. To ensure a healthy work-life balance, we offer: Comprehensive Health: Medical and Dental insurance plans (available for eligible full-time staff). Financial Future: 401k Pension and Profit Sharing Plan availability. Time to Recharge: A generous Paid Time Off (PTO) program that combines vacation and sick time, increasing with tenure. Holidays: 12 observed holidays per year, including major holidays off and floating holiday opportunities. Professional Environment: A drug-free workplace focused on professional appearance and conduct. Your Role As a member of our staff, you are the backbone of our agents' success. You will: Support our sales associates by providing high-quality service and administrative backing. Assist in maintaining efficient operations and organizational excellence. Gain an "inside look" at successful business tactics in real estate (Note: Staff positions are non-compete roles, meaning you focus 100% on administration rather than selling, allowing you to master the business side first). Our MissionColdwell Banker Schneidmiller Realty was founded to provide our real estate clients with the best possible service and advertising when buying or selling their property. Because each customer is unique, we offer a wide variety of services and our agents are motivated to find the perfect Property for their clients. As staff, we support our agents, and are constantly looking to train and advance our knowledge of how we can better serve them.
    $15-18 hourly 26d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Coeur dAlene, ID?

The average technical support representative in Coeur dAlene, ID earns between $28,000 and $36,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Coeur dAlene, ID

$32,000
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