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Information Technology Professional (IT Support) (Spokane)
Us Navy 4.0
Technical support representative job in Spokane, WA
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
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Enlisted None
What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as an Information Systems Technician compares to other Navy jobs.
Compare roles, pay and requirements for each job now.
$58k-75k yearly est. 1d ago
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Technical Service Rep
DTS Fluid Power 3.6
Technical support representative job in Spokane, WA
Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people?
Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction?
As a Technical Sales & Service Representative (TSSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results!
Responsibilities
Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates
Professional point of contact for customer quotes and product sourcing
Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
Timely and accurate reporting
Requirements
2+ years proven customer service or sales experience
Use of proper English grammar, written and verbal
Ability to read / understand technical drawings
Work independently and as part of a team
Listening, negotiating, and effective questioning skills
Ability & desire to quickly learn new processes and systems
HS Diploma or Equivalent
Ability to pass a DOT medical and drug screen
Industrial rubber products application knowledge (conveyor belting, fabrication, splicing),
preferred
When you join the Applied team, you will enjoy:
Base salary and bonus opportunities
Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
Personalized training & development program
Career development opportunities
Work for a corporation that believes in developing its people. Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded.
#LI-RB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$58k-72k yearly est. Auto-Apply 37d ago
Service Desk Escalation Engineer
Executech 4.0
Technical support representative job in Spokane Valley, WA
Who We're Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required-just your sharp skills and a passion for problem-solving!
Your Mission (should you choose to accept it):
* Rescue & Resolve: Tackle escalated tech issues from Level 1-hardware gremlins, software glitches, and network hiccups don't stand a chance.
* Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity).
* Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe.
* Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others.
* Update & Protect: Deploy patches and updates to keep systems running smoothly and securely.
* Collaborate: Partner with team members and other IT teams to crush complex challenges.
* Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL.
* Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars.
Your Superpowers (a.k.a. Qualifications):
* Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry).
* Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns).
* Tech Mastery: Windows, mac OS, Active Directory, Office 365, and networking are your bread and butter.
* Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns).
* Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down.
* Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.
Why You'll Love It Here:
* Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back.
* Grow Fast: Level up your skills with real-world challenges that keep you sharp.
* Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools).
* Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small.
The Nitty-Gritty:
* Location: Primarily office-based, with occasional travel to client sites (adventure included).
* Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee).
* Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced all the heavy lifting… yet).
Ready to Join the Crew?
If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit "Apply" now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru.
Let's build a smoother digital future-one ticket at a time.
$42k-53k yearly est. 12d ago
Technical Support Specialist
Agwest Farm Credit 3.9
Technical support representative job in Spokane, WA
AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System - the leading provider of credit to American agriculture.
AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.
We are in search of a TechnicalSupport Specialist I or TechnicalSupport Specialist II to join our Infrastructure and Operations department in Rocklin, California or Spokane, Washington (Headquarters). This full-time position reports to the Manager, Service Desk and provides support to AgWest employees and customers following company Service Desk standards and toolsets. The TechnicalSupport Specialist integrates business and technological expertise to routinely resolve complex software and business issues, and provides timely, accurate solutions to such interactions.
After an initial in-office training period, this position is eligible for workplace flexibility and a one-time home office stipend. Employees are expected to continue working from their office location a minimum of 50% or 60% of the time depending on location.
Compensation Information
The base salary range for this position in is Rocklin, California is:
Level I:
Typical starting range: $50,400 - $67,300
Full base salary range: $50,400 - $75,700
Annual performance-based incentive target is 6% of base.
Level II:
Typical starting range: $55,800 - $74,000
Full base salary range: $55,800 - $83,100
Annual performance-based incentive target is 6% of base.
The base salary range for this position in is Spokane, Washington is:
Level I:
Typical starting range: $44,200 - $58,900
Full base salary range: $44,200 - $66,200
Annual performance-based incentive target is 6% of base.
Level II:
Typical starting range: $48,400 - $64,500
Full base salary range: $48,400 - $72,600
Annual performance-based incentive target is 6% of base.
Job Requirements
Provide first contact support for the service desk via phone, self-service portal, chat, in-person, and email, ensuring courteous, timely and effective resolution of reported issue or request.
Assist with installation, configuration and maintenance of the company laptops, mobile devices, application software, and printers.
Build rapport and gather problem details from employees seeking assistance through the service desk.
Resolve incidents and service requests according to defined processes to meet defined Service Level Agreements.
Research solutions through internal and external knowledgebases as needed.
Document, in detail, all analysis and correspondence throughout the issue resolution process, providing pro-active status updates to customers throughout.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including computers, printers, audio/video conferencing, mobile devices and related equipment.
Collaborate with team members (locally, regionally, and across teams) and support learning for colleagues by sharing knowledge and lessons learned.
Formulate reusable solutions to new, unique issues, or enhances existing solutions by following solution-centered support methodologies; document all supporting discussion and analysis.
Provide suggestions for continual improvement.
Alert management to emerging trends in incidents.
Develop and maintain a strong working knowledge of AgWest business practices, products and key systems.
Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
Other duties as assigned.
Minimum Requirements
Associate's degree in business, information systems, computer science or related field, or an equivalent combination of education and experience
At least one year of related experience.
General knowledge of PC operating systems, network troubleshooting, software installation and troubleshooting, MS Office tools, and computer hardware components
Proven ability to work both independently and collaboratively.
Effective written and verbal communication skills.
Ability to effectively build rapport with individuals seeking technical assistance.
Prior success in a customer service/support capacity.
Analytical and problem-solving skills with a desire to continually learn new skills.
Preferred Requirements
Bachelor's degree in related field.
Experience using or supporting business software applications (Salesforce, CRM software, O365, Microsoft Teams) and using support ticketing systems.
No certifications required, Microsoft (MTA, MCSA) or Networking certifications (CompTIA Network+, CCNA) preferred.
Benefits Offered by AgWest
Medical, dental, and vision insurance
Basic term life and AD&D insurance (fully paid for by the company)
Paid days off annually: 15 vacation*, 15 sick, 12 holidays and 3 volunteer
401(k) plan (6% match plus 3% employer contribution)
Employee Assistance Program
Wellness Program
Jeans are welcome at work every day at AgWest!
*Vacation accrual rates increase with tenure.
Details about insurance and retirement benefits are available at: *************************************************
#LI-Hybrid #LI-Onsite
Job level and starting annual salary will be based on a variety of factors including but not limited to experience, education, certifications/licensure, internal equity, location, business needs and market demands. The listed compensation and benefits information is accurate as of the posting date. AgWest reserves the right to adjust compensation for all positions and modify or discontinue benefits programs at its sole discretion, subject to applicable law.
Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by law.
When you apply for a position with AgWest Farm Credit, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information. This helps us evaluate job applicants for hiring opportunities, and, communicate with them.
To comply with federal regulations for equal employment opportunity and affirmative action (EEO/AA), we track our applicants by gender, race/ethnicity, veteran status, disability status, and the position for which they applied. You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it. Please be aware that this information is kept separate from your application, and not utilized in the selection process.
For more information about the information AgWest Farm Credit collects, please see the AgWest Farm Credit California Privacy Policy.
$55.8k-74k yearly Auto-Apply 7d ago
On-Call IT Field Technician - Spokane Valley, WA - Hiring NOW
Geeks On Site 3.1
Technical support representative job in Spokane, WA
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technicalsupport to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
$35 hourly Auto-Apply 60d+ ago
Support Desk Technician
Isoutsource 3.5
Technical support representative job in Spokane Valley, WA
**We can only hire candidates for this role that are able to daily commute to the ISOutsource Office in Spokane Valley, WA
The Opportunity As a modern technology consulting firm, ISO is at the forefront of change. We strengthen our clients with technological solutions that help them boost performance, streamline processes, and excel at serving their customers.
With ISO, you'll join a profitable, established company with over 500 clients throughout the Western United States. You can expect a fun, energetic, fast-paced environment where you are encouraged to bring your ideas and expertise, focus on our clients, try new things, and learn from mistakes and successes.
Our Core Values
• We are client centric.
• We are innovative.
• We are results driven.
• We pursue excellence.
• We are trustworthy.
• We empower our team.
Why ISOutsource?
• Access to Management and Senior Leadership.
• Ability to define your own niche within the organization.
• Exposure to a wide range of technologies.
• Monthly training and career enhancing opportunities.
• Being part of a highly skilled team who is willing to help and share knowledge.
• Tons of room for growth, ISO has a long history of promoting from within.
• A company emphasis on work/life balance.
We Take Care of Our People
• Excellent total compensation package
• A salary range of $50,000 to $75,000 annualized
• Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.
• 401(k) & Employer match
• Generous Paid Time Off schedule
• Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)
• Monthly team activities including trivia nights, holiday parties and more.
Work you will do as an ISOutsource SupportTechnician:
• Provide first line technicalsupport including desktop and server support
• Solve a wide variety of issues
• Some specialized application support calls received (training provided)
• Carry out day-to-day network administration tasks
• Perform routine server maintenance tasks
• Manage our network monitoring system
• Provide in-house technicalsupport
• Work in an energized team and fun office environment
• Work with a variety of technologies
• Partner with Support colleagues skilled in a variety of technical arenas
• Partner with a great group of field consultants
Our ideal candidate will possess the following qualities:
• A passion for customer service
• A solid work ethic
• Excellent communication skills at technical and non-technical levels
• Excellent written communication skills
• Excellent time management and multi-tasking skills
• Attention to detail and quality of work
• Advanced troubleshooting skills
• Eager to learn new technologies
• Flexibility (shift work is required for this role)
Highly sought-after experience and skill includes:
• Windows Operating Systems
• Microsoft Office Products
• Windows Server 2016 - Current
• Exchange 2010 - Current
• SQL 2008 - Current
• Backup Solutions
• Anti-Virus Solutions
• Routers/Firewalls
• Mac OS/Linux
• Cloud Technologies (Azure, AWS)
Additional experience we look for includes:
• Experience working with the ConnectWise ticketing system
• Leadership experience in an IT services support capacity
• CompTIA IT Certifications
• Active Directory knowledge
Requirements:
• 1+ Years of technicalsupport experience preferred
• IT / Networking certification or ability to attain a certification within 6 months of employment
• Valid driver's license
ISOutsource is an equal opportunity firm.
We are driven by seeing our team succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to race, color, sex, religion, age, marital status, national origin, citizenship or immigration status, the presence of any sensory, mental, or physical disability, genetic information, honorably discharged veteran or military status, sexual orientation, gender identity, political ideology, status as a victim of domestic violence, harassment, sexual assault, or stalking, family status, source of income, or any other status or characteristic protected by applicable local, state or federal law.
Final candidates will be required to submit to a complete background check.
$50k-75k yearly 7d ago
Customer Service Rep(07321) - 50 W. Neider Ave
Domino's Franchise
Technical support representative job in Coeur dAlene, ID
Domino's in Coeur d'Alene is looking for great people who want to make some good dough. The main requirement is to have fun and help your team where it is needed. For benefits all employees receive 50% off carryout orders, we offer health insurance, free crew pies during scheduled shifts and flexibility with scheduling needs. We are open from 10am to 2am every day and having openings anytime you are available between those hours. We have flexible schedules and can almost accommodate any need to help you out with the hours you have available to work. Domino's is the #1 pizza company in the world and there are many opportunities with Domino's to grow a great career for a leader in the pizza industry.
Job Description
Job duties are to help in the store where needed. We have different areas of the store that have certain duties and responsibilities. The areas are Phones, Front Counter, Box Tagging, Oven Tending and Makeline. We have a fast paced and fun environment to accomplish the goals of our team. Pay ranges from $10 an hour for first timers and go up to $20 an hour for our top Assistant Managers. These jobs can lead to a promotion of General Manager at your own store with the right candidate. Great pay and a great job for anyone who has an interest in pizza.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$10-20 hourly 9d ago
Customer Support Technician
Red River Software 3.0
Technical support representative job in Post Falls, ID
The RRS Customer Technologies Techniciansupports Red River Software's products for customers nationwide. In this role, you will intake, document, triage, investigate, and resolve complex technical issues in a fast-paced, customer-focused environment. As your expertise with RRS products grows, you will also assist with remote software installations, working closely with customers and service providers to ensure smooth deployment and a high-quality experience.
The position requires strong technical aptitude, exceptional attention to detail, and a proactive, solutions-oriented mindset. Technicians work cross-functionally to troubleshoot advanced issues, maintain accurate documentation, provide customer training, mentor new employees, and contribute to internal knowledge resources. They help manage escalated cases, perform quality assurance checks, and support continuous improvements across the support team.
Qualified candidates bring experience in technicalsupport, customer communication, issue documentation, and use of tools such as Microsoft Office, CRM platforms, and SQL databases. Success in this role depends on strong problem-solving skills, the ability to collaborate effectively with both technical and non-technical stakeholders, and a commitment to delivering efficient, customer-centered solutions.
:
Summary
The RRS Customer Technologies Technician is responsible for supporting Red River Software's products for customers nationwide. C-store Industry experience preferred.In this role, you will intake, document, triage, investigate, and resolve complex customer software issues within a fast-paced, collaborative environment. As your knowledge of Red River Software products deepens, you will also assist in performing and supporting remote installations of these solutions, partnering with customers and service providers to deliver a high-quality experience that helps their businesses operate efficiently and profitably.
The Customer Support team is comprised of dedicated, multi-functional professionals operating in a dynamic, customer-centric environment. We seek individuals who demonstrate exceptional attention to detail, a strong technical aptitude, and a proactive, solutions-oriented mindset.
Job Description
General Responsibilities:
Provide a high level of customer service to our customers and internal team members. Respect and value diversity. Excellent customer service skills and telephone support etiquette.
Review, research, and resolve the most complex and high-priority issues.
Maintain accurate data capture in tickets to enable integrity and complete customer communications.
Respond to, analyze, investigate, problem solve, and resolve users' incidents/tasks promptly.
Build and maintain a strong technical and analytical understanding of RRS to resolve issues without the need to escalate to other technical teams, wherever possible.
Manage escalated technical issues and coordinate fixes across departments.
Proficient in interacting with and creating a collaborative working environment amongst and with technical staff, non-technical end-users, and multiple levels of management.
Provide advanced troubleshooting assistance, including changes in status and next steps.
Assist with training new employees.
Train users on the use of the software products and processes.
Show proper procedures to follow during day-to-day activities.
Act as a mentor for new employees.
Maintain records of customer communications, including documenting problems and resolutions.
Monitor support queues to ensure that reported issues are being triaged and addressed promptly.
Create and maintain knowledge base articles to support team development and efficiency.
Develop an ability to train end-users in the use of the software.
Conduct quality assurance checks on resolved tickets to ensure customer satisfaction and follow up on open issues to provide timely updates to customers.
Assist in installing hardware, software, and peripheral equipment, following design or installation specifications.
Demonstrates good judgment in independently selecting methods and techniques for obtaining solutions.
Passion and Initiative regarding technicalsupport processes, standardization, methodologies, and documentation.
Proven personal time and capacity management skills minimizing white-space or idle time
.
Participate in professional organizations to stay current and relevant and improve expertise as it relates to the information technology industry.
Creativity when it comes to finding ways to make the software work for unexpected customer needs.
Qualifications and Education Requirements
2+years experience in any of the following industries: Accounting/Bookkeeping, Fuel Jobbers Operations, CO-OP Operations, Fuel Station Servicing,
2+ years' proven experience in a technical/systems support role with direct customer interaction.
3+ years experience with Microsoft Office Suite including MS Outlook, MS Teams, MS Excel, MS Word
2+ years experience in the documentation of issues, processes, and SOP's (Standard Operating Procedures).
Preferred Skills
Associate or bachelor's degree (Optimal areas of study include: Computer Science, Operations, Business, Accounting, SQL Databases).
Experience with identifying and assisting in developing process improvements.
2+ years of experience utilizing an enterprise CRM solution. (Hubspot)
2+ years of experience working with SQL databases, including writing and optimizing queries, statements, and stored procedures.
Experience managing customer expectations regarding issue resolutions, install scheduling changes, and customer concerns.
Skilled in software testing and troubleshooting to identify and resolve potential issues.
Worker Type:
Regular
Number of Openings Available:
1
$25k-28k yearly est. 60d+ ago
Field Support Specialist - Spokane, WA
Antech Diagnostics 3.7
Technical support representative job in Spokane, WA
We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
**Work Type: Field Based**
**This is a Field Based Role This is a field based role with a territory that includes Spokane, WA . Candidates must be based within the territory.**
**The Target Pay Range for this position is $75,000 - $85,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.**
**Job Purpose/Overview**
The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
**Essential Duties and Responsibilities**
+ Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
+ Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations.
+ Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution.
+ Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services.
+ Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
+ Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
+ Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as back up assistance to the TechnicalSupport department.
+ Perform troubleshooting on system performance designed to improve customer self-sufficiency.
+ Recognizes and communicates product issues and potential improvements to others in theorganization in a timely and effective manner.
+ Collaborates during the sales cycle regarding interaction/technical/workflow issues.
+ Produces high quality work in a timely manner.
+ Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
+ Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
+ Actively supports RL portfolio growth and ensures integration of RL offerings with client software, troubleshooting connectivity/integration issues and training clients on the ordering process.
+ Facilitate repeated clinic staff training using independent judgment to determine when needed in furtherance of customer retention, IHD and RL usage, and in support our belief that Better Diagnostics equals Better Medicine.
+ Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database.
+ Work with the TechnicalSupport Services (TSS) department to alleviate technical issues in identified clinics requiring re-training, analyzer maintenance, etc.
+ Work in close collaboration with Sales and TSS on an ongoing, pro-active basis to formulate solutions to various clinic and territory technical needs.
+ Maintains efficiency of clinic coverage, accountable to maintain call coverage within set guidelines.
+ Prepares, provides and conveys diversified information, which may be of a technical or competitive nature through departmental procedures and directives.
+ Serves as an on-site liaison between the customer and Antech.
+ Consults in the sales cycle regarding interaction/technical/workflow issues.
+ Manage time; territory, systems and accounts effectively to meet customer needs; organizational priorities and sales objectives.
+ Completes other duties as assigned.
**Education** **and** **Experience**
+ BS/BA degree in related field preferred, or combination of education and industry experience
+ 4+ years relevant technical experience with demonstrated success.
+ Previous veterinary medicine background preferred, and prior customer service preferred.
+ IHD diagnostics experience: collection, preparation, testing, etc.
**Knowledge,** **Skills** **and Abilities**
+ In-house diagnostics utilization, installation and training experience preferred
+ Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
+ Must work well independently with minimal direction.
+ Able to determine when escalation of issues to leadership and manufacturing is necessary.
+ Intermediate knowledge of Microsoft Office Suite and other computer software required.
+ Knowledge of basic computer networks and components required
+ Must possess good interpersonal skills with a customer service-oriented attitude.
+ Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
+ Proven ability to follow through and resolve issues
+ Must be willing to be a team player and assist inside and outside of assigned areas as needed.
+ Other duties as assigned.
**Travel**
Extensive travel with frequent clinic visits and overnight travel will be required up to 75% of the time.
**Working Conditions**
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
**About Antech**
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
**Benefits**
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
_Benefits eligiblity is based on employment status._
+ Paid Time Off & Holidays
+ Medical, Dental, Vision (Multiple Plans Available)
+ Basic Life (Company Paid) & Supplemental Life
+ Short and Long Term Disability (Company Paid)
+ Flexible Spending Accounts/Health Savings Accounts
+ Paid Parental Leave
+ 401(k) with company match
+ Tuition/Continuing Education Reimbursement
+ Life Assistance Program
+ Pet Care Discounts
**Commitment to Equal Employer Opportunities**
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers (************************************************************** .
**Note to Search Firms/Agencies**
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
$75k-85k yearly 12d ago
Customer Service Representative
The Overhead Door 3.8
Technical support representative job in Spokane Valley, WA
Skills/Education Qualifications
High School Diploma or GED.
One to three years related experience or training; or equivalent combination of education and experience.
Mathematical, Reasoning, and Language skills are required.
Proficiency in Microsoft Office including Word and Excel.
The Office Clerk supports the service and installation departments in the Texas Access Controls Houston, TX location.
Answers telephone and directs calls to appropriate department.
Processing incoming and outgoing parts.
Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
Compares data entered with source documents to detect errors.
Processes purchase orders.
Take orders for residential install/service customers.
Assist in scheduling and dispatching.
Provides backup support for office staff.
$39k-44k yearly est. Auto-Apply 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Jennifer Chandler-State Farm Agent
Technical support representative job in Kellogg, ID
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Specialist with State Farm Chandler Insurance and Financial Services, Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$27k-34k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Sue Breesnee
Technical support representative job in Rathdrum, ID
Responsive recruiter Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Hourly pay plus commission/bonus based on experience
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
License reimbursement
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Compensation: $45,000.00 - $55,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Post Falls, ID and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
$45k-55k yearly Auto-Apply 60d+ ago
Support Center Representative
Surface Experts of Northeast Philadelphia
Technical support representative job in Spokane, WA
Benefits: * 401(k) * Bonus based on performance * Company parties * Free food & snacks * Paid time off * Training & development * Wellness resources Surface Experts is a growing franchise system based in Spokane, WA. We currently have 85+ franchises around the country and we support them from our main headquarters office in downtown Spokane. Our growing team of Support Center representatives work together to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.
In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.
Role and Responsibilities:
* Answering inbound calls, emails, and Teams messages from customers and franchise owners
* Scheduling jobs for technicians
* Assisting franchise owners with administrative tasks
* Using online software to manage details
* Working closely with the Support Center Team
* Answering questions from customers about repairs
* Supporting salespeople in the field nationwide
* Taking part in regular meetings and trainings
Required Qualifications:
* High School Diploma, or GED equivalent
* Experience working in a fast-paced environment
* Call Center Experience is a plus
Benefits include:
* Full time - 40 hours
* Variety of shifts offered, between 6:00 am and 5:00 pm
* No nights or weekends
* Paid holidays, sick leave, and vacation days
* Health Reimbursement Account with monthly company contributions
* Monthly performance-based bonuses, in addition to base pay
* Paid parking at our downtown location
* Paid lunch breaks
* Advancement opportunities & internal growth
* Welcoming, open-minded, and low stress office environment
* Consistent customers that are happy with our services and book with us often
* Helping small business owners (our franchisees) - not just a huge corporate company
We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - ********************** and apply, or apply on here!
Physical Requirements:
* Prolonged periods sitting at a desk and working on a computer.
* Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
* No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
* The position is full-time in-person/on-site.
* The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.
Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at **************************
Compensation: $20.00 per hour
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
* Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
* Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
* Put Relationships First
* Be Humble
Be a Problem Solver
* Be Curious
* Seek to Understand the Cause of the Problem
* Work Smart
* Constantly Improve
Trust the Process
* Be Organized
* Be Teachable
* Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
$20 hourly 4d ago
Support Center Representative
Surface Experts Franchising
Technical support representative job in Spokane, WA
Benefits:
401(k)
Bonus based on performance
Company parties
Free food & snacks
Paid time off
Training & development
Wellness resources
Surface Experts is a growing franchise system based in Spokane, WA. We currently have 85+ franchises around the country and we support them from our main headquarters office in downtown Spokane. Our growing team of Support Center representatives work together to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.
In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.
Role and Responsibilities:
· Answering inbound calls, emails, and Teams messages from customers and franchise owners· Scheduling jobs for technicians· Assisting franchise owners with administrative tasks· Using online software to manage details· Working closely with the Support Center Team· Answering questions from customers about repairs· Supporting salespeople in the field nationwide· Taking part in regular meetings and trainings
Required Qualifications:
· High School Diploma, or GED equivalent· Experience working in a fast-paced environment· Call Center Experience is a plus
Benefits include:
· Full time - 40 hours· Variety of shifts offered, between 6:00 am and 5:00 pm· No nights or weekends· Paid holidays, sick leave, and vacation days · Health Reimbursement Account with monthly company contributions· Monthly performance-based bonuses, in addition to base pay· Paid parking at our downtown location· Paid lunch breaks· Advancement opportunities & internal growth· Welcoming, open-minded, and low stress office environment· Consistent customers that are happy with our services and book with us often · Helping small business owners (our franchisees) - not just a huge corporate company
We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - ********************** and apply, or apply on here!
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.· Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device. · No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required. · The position is full-time in-person/on-site. · The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.
Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at **************************
Compensation: $20.00 per hour
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
Put Relationships First
Be Humble
Be a Problem Solver
Be Curious
Seek to Understand the Cause of the Problem
Work Smart
Constantly Improve
Trust the Process
Be Organized
Be Teachable
Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
$20 hourly Auto-Apply 60d+ ago
Customer Service Representative - Post Falls, ID
Kedia Corporation
Technical support representative job in Post Falls, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-34k yearly est. 2d ago
Real Estate Administrative Support Launch Your Career with Industry Leaders
Coldwell Banker-Schneidmiller Realty 3.2
Technical support representative job in Coeur dAlene, ID
Job DescriptionSalary: $18 - $21/hr.
The OpportunityColdwell Banker Schneidmiller Realty is seeking a dedicated individual to join our support team. We dont just offer a job; we offer an education in the real estate industry within an environment built on mutual accountability and trust. Whether you are an experienced administrator looking for stability or a future real estate professional seeking to learn the ropes from the ground up, this role provides the foundation for success.
Our Culture & Values
We believe in the "Golden Rule"treating others as you want to be treated.
We are committed to open, direct communication and maintaining a climate that promotes your personal development and achievement.
Your RoleAs a member of our staff, you are the backbone of our agents' success. You will:
Support our sales associates by providing high-quality service and administrative backing.
Assist in maintaining efficient operations and organizational excellence.
Gain an "inside look" at successful business tactics in real estate (Note: Staff positions are non-compete roles, meaning you focus 100% on administration rather than selling, allowing you to master the business side first).
Our MissionColdwell Banker Schneidmiller Realty was founded to provide our real estate clients with the best possible service and advertising when buying or selling their property. Because each customer is unique, we offer a wide variety of services and our agents are motivated to find the perfect Property for their clients. As staff, we support our agents, and are constantly looking to train and advance our knowledge of how we can better serve them.
$18-21 hourly 17d ago
Customer Service Representative
Comfort Heating, Cooling, Electricity & Plumbing
Technical support representative job in Spokane, WA
Job Description
Job Title: Customer Service Representative
Work Hours: Monday through Friday 8am - 5pm
Compensation & Benifits:
Competitive pay: $20-$25 per hour (DOE)
90% employer-paid medical coverage
401k with 3% company match
PTO after 90 days
6 paid holidays
Performance-based spiffs & incentives
Responsibilities:
Create a positive customer experience.
Respond to incoming inquiries from current customers and potential customers in a friendly manner with timeliness and accuracy.
Initiate outbound calls for appointment reminders for club members.
Communicate effectively with customers, vendors, technicians, sales staff and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
Maintain complete, accurate and updated information in the customer database.
Perform administrative duties to assist with the overall efficiency of the operation.
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Requirements:
Customer Service experience preferred, but not required.
High School diploma or GED required.
Strong ability to communicate clearly in a positive, nurturing manner.
Basic computer skills required.
Team player working in a team environment.
Excellent customer service skills with the desire to exceed customer expectations.
Must be highly organized with good attention to detail and follow through.
Geographical knowledge of service area and/or map reading skills.
$20-25 hourly 30d ago
Information Technology Specialist (INFOSEC)
Department of The Air Force
Technical support representative job in Fairchild Air Force Base, WA
Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection.
Summary
Click on "Learn more about this agency" button below for IMPORTANT additional information.
Positions may be filled as permanent, temporary or term with a full-time work schedule.
This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection.
Overview
Help
Accepting applications
Open & closing dates
12/22/2025 to 12/21/2026
Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14
Locations
Few vacancies in the following locations:
Eielson AFB, AK
Elmendorf AFB, AK
Little Rock AFB, AR
Davis Monthan AFB, AZ
Show morefewer locations (65)
Luke AFB, AZ
Beale AFB, CA
Edwards AFB, CA
Los Angeles, CA
March AFB, CA
Travis AFB, CA
Vandenberg AFB, CA
Cheyenne Mountain AFB, CO
Colorado Springs, CO
Peterson AFB, CO
Dover AFB, DE
Cape Canaveral, FL
Cape Canaveral AFS, FL
Eglin AFB, FL
Homestead AFB, FL
Hurlburt Field, FL
Patrick AFB, FL
Tyndall AFB, FL
Dobbins AFB, GA
Moody AFB, GA
Robins AFB, GA
Camp H.M. Smith Marine Corp Base, HI
Hickam AFB, HI
Mountain Home AFB, ID
Scott AFB, IL
Barksdale AFB, LA
Hanscom AFB, MA
Andrews AFB, MD
Linthicum Heights, MD
Selfridge ANG Base, MI
Whiteman AFB, MO
Columbus AFB, MS
Minot AFB, ND
Offutt AFB, NE
New Boston, NH
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Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive
Promotion potential
14
Job family (Series)
* 2210 Information Technology Management
Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No
Announcement number AFPCDHA-12857027-GS2210 Control number 852981200
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This public notice is to gather applications that may or may not result in a referral or selection.
Duties
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* Duties and responsibilities vary and may increase according to grade level
* Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program.
* Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes.
* Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP).
* Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings.
* Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data.
Requirements
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Conditions of employment
* Please read this Public Notice in its entirety prior to submitting your application for consideration.
* U.S. Citizenship is required
* Males must be registered for Selective Service, see ***********
* Total salary varies depending on location of position
* If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: *****************************************
* Recruitment incentives may be authorized
* Position may be subject to random drug testing
* Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays
* Shift work and emergency overtime may be required
* Employee must maintain current certifications
* A security clearance may be required
* Disclosure of Political Appointments
* Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount.
Qualifications
In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A).
BASIC REQUIREMENTS:
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree
GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree
OR
For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below.
For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project.
For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment.
For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used.
For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements.
For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance.
Click on the following link to view occupational requirements for this position:
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KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities.
2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications.
3. Knowledge of system requirements and techniques for planning current and future system architecture requirements.
4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
For Direct Hire (DHA) Positions:
This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application.
Interagency Career Transition Assistance Program (ICTAP): For information on
$52.7k-139.7k yearly 27d ago
Automotive Store Support 50619
All-Pro Auto Reconditioning
Technical support representative job in Kellogg, ID
Automotive Store Support
Store Support Job Details
Detail oriented
Remove trash from interior
Vacuum interior
Basic wash capabilities
Wet sand and buff/clay bar/color sand
Knowledge base of numerous automotive detail supplies
Finalize Vehicle for delivery to customer
Maintain and clean area
Perform other duties as assigned
Store Support Job Requirements
Valid driver's license with clean driving record.
Willing to submit to a pre-employment background check & drug screening.
Willing to work in a fast-paced environment with changing needs & priorities.
Positive attitude.
Working Conditions
Job duties are primarily performed in a garage or outdoor environment.
Team-based work.
Fast paced work environment.
May be required to work at other job sites within close proximity.
Schedule
Weekend availability
As a team member at All-Pro Auto Reconditioning, you'll enjoy a variety of perks and benefits.
Benefits
Medical Insurance for you and your family
Dental Insurance
Vision Insurance
Term, Whole Life & AD&D Insurance
Short & Long Term Disability Insurance
401(k) Traditional & Roth
401(k) Employer Matching
Opportunities for Advancement
And Much More!
Apply to our team today at ******************* or respond directly to this job posting with your resume and contact information.
About Us
Established in 1994, our company has been providing top-notch automotive reconditioning services for dealerships nationwide. Our team of experts specializes in a variety of services including detailing, ceramic coating, window tinting, paintless dent repair, and wheel repair. We pride ourselves on our attention to detail and commitment to customer satisfaction. Join our team and be a part of a company with over 25 years of experience in the industry.
EEOC Guidelines
We will consider all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We strive to create an inclusive and diverse workplace that includes partners of diverse backgrounds and experiences. As a result, we are able to better meet our mission and values while serving our customers across the country. Applicants with criminal histories will be considered for employment in accordance with all federal, state, and local laws and ordinances.
Background Checks and Drug Testing for Hired Candidates
Hired candidates may be subject to background checks and drug testing as a condition of employment. These checks are conducted to maintain a safe and secure work environment for all employees and to comply with company policies and legal requirements. By applying for this position, you acknowledge and consent to these testing procedures if a job offer is extended.
$31k-41k yearly est. 11d ago
Customer Service Representative - State Farm Agent Team Member
Sue Breesnee-State Farm Agent
Technical support representative job in Rathdrum, ID
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Hourly pay plus commission/bonus based on experience
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
License reimbursement
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$27k-34k yearly est. 5d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Coeur dAlene, ID?
The average technical support representative in Coeur dAlene, ID earns between $28,000 and $36,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Coeur dAlene, ID