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Technical support representative jobs in Colorado Springs, CO

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  • HELP DESK TECHNICIAN

    Reliant Technology 3.7company rating

    Technical support representative job in Colorado Springs, CO

    Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day-to-day IT services that enable uninterrupted mission operations. Job Requirements Key Responsibilities: * Provide Tier I/II technical support for end-user systems * Install, configure, and troubleshoot Windows-based hardware and software * Support thin clients, zero clients, printers, and peripherals * Perform hands-on troubleshooting and issue resolution * Apply system configurations in compliance with STIG requirements * Support Defense Travel System (DTS) users, as required Qualifications: * Secret clearance (required) * DoD 8140 certification, as applicable * 4 to 7 years of experience providing IT help desk or desktop support * Experience supporting DoD IT environments * Knowledge of Windows operating systems and end-user hardware * Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) Salary range: $70-110k We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************
    $70k-110k yearly 3d ago
  • Leader, Technical Support

    Cisco Systems, Inc. 4.8company rating

    Technical support representative job in Colorado Springs, CO

    About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: * Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. * Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. * Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. * Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. * Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. * Monitor key performance indicators and quality measures for escalations and CFDs. * Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. * Provide thought leadership on serviceability, support readiness, documentation, process, and training. * Guide and support team members in professional development, performance management, and career progression. * Communicate effectively to ensure the team remains informed of company, organization, and team priorities. * Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. * Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. * Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: * 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. * University Degree in IT or a related major. * Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. * Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $85k-102k yearly est. 23d ago
  • Help Desk Support Specialist - Secret Clearance

    Chickasaw Nation Industries 4.9company rating

    Technical support representative job in Colorado Springs, CO

    The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests. This position is onsite in the Colorado Springs, CO area. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act. ESSENTIAL REQUIREMENTS * The ability to obtain, maintain and access classified information at the Secret level. * Must possess Security+ certification. KEY DUTIES AND RESPONSIBILITIES Essential Duties and responsibilities include the following. Other duties may be assigned. * Supports onboarding by validating network access. * Ensures all requirements are met by end user while in processing to allow for network access. * Provides direct, indirect, logical and physical support for all user's IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues. * Troubleshoots devices when faults are encountered. * Documents all faults encountered and remediation of faults. * Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system. * Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller. * Issues IT equipment to user groups and train the groups on proper usage. * Patches and keeps machines updated with the most up-to-date patches. EDUCATION AND EXPERIENCE High school diploma or general education degree (GED) and a minimum of one to two (1-2) years relevant experience and/or training, or equivalent combination of education/experience. PHYSICAL DEMANDS Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EOE including Disability/Vet The estimated pay range for this role is $21 to $27, with the final offer contingent on location, skillset, and experience. CNI offers a comprehensive benefits package that includes: * Medical * Dental * Vision * 401(k) * Family Planning/Fertility Assistance * STD/LTD/Basic Life/AD&D * Legal-Aid Program * Employee Assistance Program (EAP) * Paid Time Off (PTO) - (11) Federal Holidays * Training and Development Opportunities Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
    $21-27 hourly Auto-Apply 17d ago
  • Help Desk Technician - MIDS - TS/SCI w/ poly

    GDIT

    Technical support representative job in Colorado Springs, CO

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Computer Systems, Help Desk Support, Remote Support Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK TECHNICIAN SHIFT: MIDS HOURS: 2200-0600 Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. WHAT YOU'LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician III must have: ā— Education: Associates of Arts/Associates of Science ā— Experience: 3+ years of related experience Required Certs: 1. Security+ CE 2. PWS 9.1 (1 of the following: A+, HDI-CSR, HDI-SCD, HDI-SCA, ITIL, Microsoft 365) GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ā— Growth: AI-powered career tool that identifies career steps and learning opportunities ā— Support: An internal mobility team focused on helping you achieve your career goals ā— Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ā— Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely hourly rate for this position is between $25.50 - $34.50. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA CO Colorado Springs Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $25.5-34.5 hourly Auto-Apply 10d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support representative job in Colorado Springs, CO

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-45k yearly est. 9h ago
  • Help Desk Analyst

    Bal Seal Engineering 4.2company rating

    Technical support representative job in Colorado Springs, CO

    Bal Seal Engineering is seeking a Help Desk Analyst who provides world-class IT support to all Bal Seal employees and internal customers, delivering proactive and responsive technical assistance as needed. This role is responsible for troubleshooting hardware, software, and network issues, supporting end-user devices, and ensuring a positive customer service experience across the organization. Bal Seal Engineering delivers advanced sealing, connecting, and contact solutions that serve medical, aerospace, energy, and industrial markets. Our proprietary spring-energized seals and electrical contacts help customers achieve precision, efficiency, and reliability. Employees thrive in a culture that values craftsmanship, technical mastery, and close partnership with customers solving complex challenges. Key Responsibilities Troubleshoot and resolve software, hardware, and networking support tickets in a timely and professional manner. Issue, manage, and support employer-issued mobile and computing devices, including smartphones, laptops, USB devices, and related peripherals. Train employees on the proper use of IT systems and employer-issued devices. Perform all IT-related tasks associated with employee onboarding and offboarding. Maintain and update IT protocols, manuals, and other technical documentation. Provide courteous, prompt, and effective responses to IT support requests. Perform other related duties as assigned to support IT operations and business needs. Education High school diploma or equivalent required. Microsoft certification preferred. Experience Minimum of 2 years of experience in PC hardware support and repair strongly preferred. 2 years of experience with Active Directory and Group Policy strongly preferred. 2 years of customer service experience preferred. Experience with HelpStar or similar help desk ticketing systems preferred. Knowledge, Skills & Abilities Proficiency in PC hardware support, troubleshooting, and repair. Strong experience managing and supporting multiple mobile device types. Proficiency with Windows 11, Microsoft Office, Exchange, SharePoint, Active Directory, and Cisco products. Strong analytical and problem-solving skills. Excellent customer service and communication skills. Self-motivated, well-organized, and service-oriented with the ability to work independently. Physical Requirements Frequent standing and walking; ability to sit for extended periods at a workstation. Frequent bending, stooping, and squatting. Frequent lifting and moving of 10-25 lbs.; occasional lifting of up to 35 lbs. Frequent reaching with hands and arms to handle documents and equipment. Ability to use a keyboard and mouse for extended periods and travel throughout the facility to support users as needed. Work Environment Typical manufacturing environment. Noise levels range from quiet to moderate; hearing protection may be required in high-noise areas. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Benefits: At Kamatics, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work. Kamatics is an Equal Opportunity Employer Veterans/Disabled - Affirmative Action Employer. This position requires using information subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
    $34k-45k yearly est. Auto-Apply 4d ago
  • Help Desk Technician

    Colorado Springs Urological Associates

    Technical support representative job in Colorado Springs, CO

    Full-time Description The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Utilizes product information or solution database to research, analyze, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Tech savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented with ability to remain calm in difficult situations. Complies with HIPAA regulations for patient confidentiality. Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS High school diploma or equivalent required. BS in Computer Science or relevant field preferred. EXPERIENCE REQUIREMENTS 1 year Help Desk experience preferred. Windows experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%
    $37k-60k yearly est. 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time

    Us Navy 4.0company rating

    Technical support representative job in Colorado Springs, CO

    About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $34k-45k yearly est. 7d ago
  • Jr. Desktop Support Technician - CO Springs

    Inspiroz

    Technical support representative job in Colorado Springs, CO

    Inspiroz is seeking a driven, detail-oriented Junior School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz' portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution Take the lead in resolving technical issues that require on-site support. Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices. Conduct thorough troubleshooting to identify the root cause of problems. Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required. Act as the liaison between on-site operations and the remote IT support team in India. Communicate technical issues and requirements to the remote team accurately and clearly. Provide detailed information and documentation to facilitate remote troubleshooting and support. Works closely with the remote service desk team to resolve technical issues. Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector. Customer support and service Communicates updates, challenges, and tasks to the client in a clear and timely manner. Listens actively to client concerns and addresses them appropriately. Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership. Assists clients in aligning technology solutions with their specific goals and requirements. Ensures client satisfaction by following up on issue resolution and providing necessary support. Takes personal interest in the quality of work and meeting customer needs. Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions. Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.' Time Entry and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration. Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively. Requirements Knowledge of: Windows Systems Mac Systems Active Directory Networking equipment and concepts Hardware repairs and installations Skills Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills Abilities Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference. Ability to adapt to changing situations, be flexible in approach, and effectively multitask. Ability to self-motivate and work independently when required, taking initiative and ownership of tasks. Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor's Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years' experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: ā€œBe Courageousā€, ā€œThe Extra Mileā€, ā€œToday, Not Tomorrowā€ and ā€œCommunicate. Communicate. Communicate.ā€
    $37k-62k yearly est. Auto-Apply 60d+ ago
  • Web Support Technician

    International Technologies Inc. 4.2company rating

    Technical support representative job in Colorado Springs, CO

    The Web Support Technician fields all web support calls, documents all issues, and reviews all websites for accuracy and functionality. This involves researching, analyzing, resolving, and responding to intermediate-to-complex problems via telephone, e-mail, and callbacks. This position has frequent contact with end-users and Managers from all internal Departments; also may have contact with third-party software, network and hardware vendors, resellers, or distributors. Essential Duties and Responsibilities: Initial point of contact for all web and CRM related support phone calls into IT department. Log workorder's and ensure timely follow-up of projects before and after completion. Actively review all Phil Long websites for functionality and accuracy. o Ensure Inventory Specials are posted and accurate. o Monitor inventory pictures and pricing accuracy. o Ensure all links are functional and routed properly. o Ensure all advertising is compliant and current. o Test lead forms and phone numbers including 3rd Party sources o Ensure sites render and function properly on all web enabled devices (e.g. iPhone, Android, Tablets, PC, Mac) Work with 3rd party hosting and application providers to install, remove, and troubleshoot web related products. Proactively test all lead providers, including phone, for all Phil Long and partner sites (e.g. Autotrader.com, Cars.com). Ensure leads are received and processed within the CRM, and manage auto-response emails and templates. Additional Responsibilities: Provide administrative support to CTO, IT Director, and staff. Proactively research most effective and professional web methods and designs with regard to dealership and affiliate sites. Assist IT Support Desk. respond to common inquiries or complaints from customers, management and partners. Qualifications Qualifications include: 2-year degree in computer related field preferred. Needs 2 years customer support experience in IT help desk environment. Understanding of Automobile Dealership operations and procedures a plus Strong listening skills with ability to empathize, focusing on customer service; exceptional oral and written communication skills with all levels of customer, peers and managers via documentation, telephone and email. Ability to respond to common inquiries or complaints from customers, management and partners. Additional Information All your information will be kept confidential according to EEO guidelines.
    $37k-47k yearly est. 9h ago
  • Autism Support Technician

    Brightpath Behavior

    Technical support representative job in Colorado Springs, CO

    Job DescriptionWhy You'll Love this Autism Support Technician Job! Are you energetic, enthusiastic, and love working with kids? Join BrightPath Behavior in Colorado Springs, CO, as a Autism Support Technician and make a real impact by helping children develop essential skills and reach meaningful milestones through one-on-one ABA therapy. In this role, you'll work directly with children as part of their individualized Applied Behavior Analysis (ABA) therapy programs. You'll build meaningful connections, support skill development, and help clients achieve life-changing milestones. Under the guidance of a Board-Certified Behavior Analyst (BCBA), you'll implement therapy plans, track progress, and adjust strategies to meet each client's unique needs. Pay ranges from $18-$23 / hour based on experience and certification level. This position is located at: 245 S Academy Blvd, Colorado Springs, CO 80910 Why BrightPath Behavior? Flexible Schedules Paid Time Off (PTO) Paid Training to become a Registered Behavior Technician with support! Career Growth Opportunities Center-Based Your consistency and commitment play a powerful role in our clients' lives. By showing up each day, you'll build meaningful relationships with the children and families you serve, creating trust, providing stability, and helping guide each child toward long-term success. Your dedication will not only support their growth today but will leave a lasting, positive impact for years to come. Want to make a real, lasting difference in the lives of kids with autism and have fun doing it? Apply today for the Autism Support Technician position in Colorado Springs, CO!Responsibilities Deliver one-on-one ABA therapy to clients based on individualized treatment plans Support BCBAs by implementing behavioral interventions and skill-building strategies Address problem behaviors and teach functional skills (e.g., communication, social, self-help) Collect and submit accurate data on client progress Maintain thorough session records, including treatment notes and timesheets Communicate effectively with team members about client care Accept feedback and adjust interventions as directed by supervisors Always uphold client confidentiality and privacy Demonstrate understanding of ABA principles and techniques Obtain RBT certification within 90 days of hire (or provide proof of completion) Assist in preparing therapy materials and other tasks as needed Perform additional duties as assigned Required Skills High school diploma or equivalent CPR & BLS certification preferred, not required - we'll train you! RBT certification preferred, not required - we'll train you! Valid, current driver's license or state issued ID & current car insurance on vehicle Working towards or has obtained a Degree in Behavioral Science or related field (such as Psychology, Special Education, Elementary Education) preferred This role requires fluency in English. Bilingual applicants are encouraged to apply and share any additional languages they speak fluently.
    $18-23 hourly 1d ago
  • IT and Network Specialist (MDA Support)

    Colsa Corporation 4.8company rating

    Technical support representative job in Colorado Springs, CO

    COLSA Corporation is seeking candidates for an IT and Network Specialist to support MDA projects. * Prepare, maintain, and update the IT/IM facility requirements to include: communications, HVAC, power, tech power, cable and cable trays, etc. * Assist with preparing and reviewing consolidated facility documentation, requests for proposal, and system design specifications * Validate and inspect quality assurance of IT/IM facility implementation and installations and report findings * Coordinate planning and preparation for approved facility IT decommissioning activities * Coordinate implementation planning for specialty systems * Engage and support the acquisition process by participating in the MDA chartered processes * Evaluate and recommend disposition in conjunction with the MDA property organization * Review accountable assets of existing facility and new requirements affected by agency relocations into new facilities * Perform Project Champion quality assurance and management oversight of defined portfolio projects * Collaborate with MDA customers to identify and document project requirements and to develop functional and systems requirements and specifications * Perform as Property Custodian (PC) for Land Mobile Radio (LMR) * Manage international roaming and configuration of wireless cell phone and device program Ideal candidate will possess: * Excellent written and verbal communications skills * Ability to work independently with minimal direction * Self-starter and self-motivated * Good collaboration, problem solving, organizational and team facilitation skills * Ability to work on several projects simultaneously and set priorities At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our "Family of Professionals!" Learn about our employee-centric culture and benefits here. Required Experience * Must have one of the following combinations of education and experience * Masters Degree in STEM related field from an accredited institution with at least 10 years of relevant IT experience working on missile defense-related or other complex, large DoD program/projects * Bachelors Degree in STEM related field plus 15 years of relevant IT experience working on missile defense-related or other complex, large DoD program/projects * Capable of leading, coordinating, and executing specialized IT system planning, design, maintenance, sustainment, and assessment activities * Works independently and/or leads teams to analyze and resolve problems * Musu be able to provide daily supervision and direction to support * U.S. Citizenship required; Must have an active SECRET security clearance Preferred Qualifications * Experience supporting and expanding command and control voice networks * Experience with planning, designing, implementing, and maintaining complex IT enterprise or corporate network solutions/environments * Demonstrated experience with networking architecture, networking protocols, network security design, routers, firewall architecture, etc. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. COLSA Corporation is an Equal Opportunity Employer, Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Minimum Salary $120,000.00 Maximum Salary $130,000.00 The salary range, if referenced, represents a good faith estimate. COLSA considers various factors when determining base salary offers, but not limited to, location, the role, function and associated responsibilities, a candidate's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. COLSA offers a comprehensive and customizeable benefits program which includes Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, Accidental Death & Dismemberment, Supplemental Income Protection Programs, 401(k) with company match, Flexible Spending Accounts, Employee Assistance Program, Education & Certification Reimbursement, Employee Discount Program, Paid Time Off and Holidays. This position will be posted for a minimum of 3 business days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
    $120k-130k yearly 17d ago
  • L3 Technical Support Engineer - JBOD/JBOF Storage Systems

    Western Digital 4.4company rating

    Technical support representative job in Colorado Springs, CO

    ** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that-our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital , WD , WD_BLACK, and SanDisk Professional brands. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today's exceptional challenges require your unique skills. Together, we can build the future of data storage. **Job Description** The Level 3 Technical Support Engineer serves as a senior escalation point for customers and partners experiencing complex issues with JBOD (Just a Bunch of Disks), JBOF (Just a Bunch of Flash), and related storage solutions. This role provides advanced troubleshooting, drives cases to resolution, and ensures the highest level of customer satisfaction through expert technical support delivered via phone, email, and remote sessions. ESSENTIAL DUTIES AND RESPONSIBILITIES + Provide exceptional Level 3 technical support to customers and partners for JBOD/JBOF and enterprise storage systems via phone, email, and Sales Force Ticket system communication. + Guide customers through step-by-step troubleshooting procedures to resolve technical issues efficiently. + Create, manage, and resolve Level 3 support cases, ensuring timely resolution within specified SLAs. + Document customer interactions and technical issues. + Diagnose and resolve complex hardware and software issues, including RAID, storage interfaces, and connectivity problems. + Escalate unresolved issues to engineering teams, collaborating to determine root causes and implement solutions. + Perform deep technical troubleshooting, issue duplication, bug filing, and confirmation of problem resolution. + Deliver product support training to internal and external teams. + Author and maintain knowledgebase articles based on resolved cases and customer interactions. + Educate customers on best practices for storage system setup, maintenance, and performance optimization. + Participate in on-call support rotations, including evenings, weekends, and holidays as needed. + Attend meetings, trainings, and occasional customer site visits as required. **Qualifications** REQUIRED + Bachelor's degree in a related field OR 7 years of experience in Level 3 technical support or escalation roles. + 6+ years in an Level 3 technical support role or equivalent experience. + Exceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users. + Experience providing Level 3 support in at least three of the following enterprise environments: Storage, Operating Systems, High Performance Computing, Data Center, Virtual Desktop, Tiered Storage/Compute, Hyperscale, or Flash-based Storage. + Familiarity with JBOD/JBOF architectures, SAS/SATA/NVMe interfaces, and RAID configurations. + Experience with remote desktop tools and help desk software. + Expert-level knowledge of operating systems (Linux, Solaris, Mac OS X, VMware ESX, Windows Server). + Working knowledge of data storage/networking concepts, including RAID, SAN, SCSI Enclosure Services, and storage interfaces. + Understanding of server performance metrics, debugging tools, and support environments. + Experience with MS SQL, PostgreSQL, and MySQL databases. SKILLS + Strong problem-solving and analytical skills. + Proven troubleshooting skills in customer-facing environments. + Strong desire and ability to learn new products and technologies. Preferred Qualifications + Experience with NAND Flash storage, RAID controllers, and storage server products. + Deep understanding of clustering, erasure coding, and data protection techniques. + Professional certifications such as VMware VCP, MCSA, Brocade Product Expert, SNIA, Juniper, Solaris, or Red Hat Certified Engineer. **Additional Information** All your information will be kept confidential according to EEO guidelines. Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal (************************************************************************************** " poster. Our pay transparency policy is available here (*********************************************************************************************** . Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 01/06/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. **Notice To Candidates:** Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline (******************************************************************** or email ****************** . **Compensation & Benefits Details** + An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. + The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. + If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. + You will be eligible to be considered for bonuses under **either** Western Digital's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital's Standard Terms and Conditions for Restricted Stock Unit Awards. + We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan. + **Note:** No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Notice To Candidates:** Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline (******************************************************************** or email ****************** .
    $63k-96k yearly est. 60d+ ago
  • IT Support Technician

    Fusion HCR

    Technical support representative job in Colorado Springs, CO

    Fusion HCR is hiring! include, but are not limited to, the following: Supporting Airport's Common Use Passenger Processing system (CUPPs) a. Daily system readiness checks b. Workstation Imaging c. Workstation Patching d. Troubleshooting / replacing hardware components / peripherals e. Troubleshooting configuration details f. Responding to calls for service related to CUPPs g. Coordinating with CUPPs support vendor to correct issues or implement changes h. Coordinating with airport IT staff i. Logging work orders / support tickets j. Interface with airline partners for training or troubleshooting k. Creating and maintaining documentation related to CUPPs Supporting Airport's digital signage platforms a. Daily system readiness checks b. Workstation Patching c. Troubleshooting / replacing hardware components d. Troubleshooting configuration details e. Responding to calls for service related to FIDS/BIDS/GIDS/Advertising f. Coordinating with CUPPs support vendor to correct issues or implement changes g. Coordinating with IT staff h. Logging work orders / support tickets i. Interface with airline partners for training or troubleshooting j. Creating and maintaining documentation related to signage systems IT Project Support a. Coordinating with Airport IT to provide assistance with airport technology project work as needed b. Hardware deployment, testing, configurations, etc. c. Creating and maintaining documentation Requirements 2+ years of knowledge and expertise in airport systems and technologies to support operations. Systems include Common Use Passenger Process System and Airport digital signage. Personal Characteristics: Must be willing to work onsite. Hours 5am to 2:30pm Mon-Fri. This is a multi-year engagement.
    $29k-46k yearly est. 57d ago
  • Information Technology

    Veterans Prime, Inc.

    Technical support representative job in Colorado Springs, CO

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $32k-57k yearly est. Auto-Apply 43d ago
  • Technical Support

    Thinkgrow Agricultural Technology

    Technical support representative job in Pueblo, CO

    Job DescriptionSalary: $18.00 to $20.00 Our Vision at ThinkGrow is to evolve into one of the key players in the research, development and production of LED horticultural lighting throughout the world. With that, our lights are the first of its kind to provide lighting solutions with the best controllability along with TrolMaster control systems to cover each individual cultivators needs, from the home hobbyist to large industrial facilities. We partner with some of the largest names in the cultivation business who stand by who we are and what our products can bring to their company's vision. If you are passionate about innovation and being a part of a forward-thinking company, join us! Responsibilities Handle incoming calls from customers, provide pre-sale support and assistance with product selection Provide after-sales support by troubleshooting problems, assisting in installation and warranty / RMA issues Receive and respond to daily phone calls, emails and other communication from customers Type in data provided from customers into various internal computer systems Testing and validation of warranty / returned items Skills High school degree or equivalent, AA/AS preferred Bilingual (Spanish /English) is preferred, but not required Previous experience with electrical, IT, and horticultural background highly desired Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.) Working knowledge of office equipment and computer hardware and peripheral devices Good command of English both oral and written and must have EXCELLENT customer service skills Great attention to detail ThinkGrow is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Job Type: Full-time Salary: $18.00 - $21.00 per hour Benefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to commute/relocate: Pueblo, CO 81007: Reliably commute or planning to relocate before starting work (Required) Experience: Technical Customer service: 3 year (Preferred) Work Location: One location
    $18-20 hourly 12d ago
  • ITS Technician I - Regional Support Technician

    Dcsdk12

    Technical support representative job in Castle Rock, CO

    Please complete this application using your full legal name as it appears on your government issued forms of identification when you have time to go from start to finish. Application details cannot be saved along the way, and you must complete and submit the application in one sitting. If you leave your computer and return later, you may time out. REMINDER: Current DCSD employees must apply through their district log-on, this application is for external candidates only! Job Posting Title: ITS Technician I - Regional Support Technician Job Description: Provides technical assistance on workstations, printers, switches, phones and their supporting infrastructure, including maintenance, problem analysis and resolution. Provides technical training and coaching to school, instructional, and support service staff. Develops and supports good community relations among various district and community clientele. MINIMUM EDUCATION OR FORMAL TRAINING: * High School diploma plus specialized courses in computer science applications. EQUIPMENT & VEHICLES USED: * General office equipment * Requires occasional travel throughout the 900 square mile district using personal vehicle. ESSENTIAL ENVIRONMENTAL DEMANDS: * Mostly clean and comfortable. ESSENTIAL PHYSICAL REQUIREMENTS: * Occasional lifting five (5) to ten (10) pounds * Frequent sitting * Occasional bending, squatting, or standing Position Specific Information (if Applicable): Responsibilities: Perform other related duties as assigned or requested. Assist site-based technical staff with creating installer packages, configuring user accounts, supporting printer configurations and hosted solutions (including drivers, server queues, client software, etc.). Assist in the on-boarding process for new technical support staff and facilitate cross training opportunities. Work with vendors and site-based technical staff to install specialized software on district equipment as well as evaluate any new hardware/software being considered for district use. Troubleshoot, diagnose and repair Layer 1 and Layer 2 network issues. Participates in on-going technical training/certification renewals required to maintain skill sets for position effectiveness. Monitor, resolve, escalate, and close work request tickets, along with assisting and coaching Level I Computer Repair Technicians and site-based technicians. Provide relevant service and support feedback to peers and site-based technicians. Provide technical expertise to departments on developing technical standards, technology implementation, planning and installation of new hardware/software and upgrading existing technology. Develop, maintain and update training materials that provide solutions to common problems. Document special setup steps, draft instructions for site-based staff for district standards such as BYOD, device enrollment, imaging, etc. Training, coaching and support of site-based technical personnel on use of device management systems, support channels, basic troubleshooting and diagnostic skills as well as procedures for submitting electronic work requests. Perform hardware repairs as determined from diagnostic results and physical evaluations. Diagnose and evaluate computer hardware problems to determine cause of malfunctions, cost and feasibility of repair, and priority of work requests. Certifications: Dell, Lenovo and Apple Hardware certifications preferred. - as applicable, Valid Colorado Driver's License - Colorado Dept of Transportation Education: High School or Equivalent Skills: Ability to diagnose computer problems both remotely and in-person, Ability to use general office equipment, Computer Applications, Utilities & Support: Microsoft, Google and Apple platforms, Computer setup/repair, basic networking skills, Demonstrated ability to work collaboratively with all stakeholders to support positive outcomes, Effective oral and written communication skills, Maintains a generally positive attitude, Observes all District policies and procedures, Strong organizational and time management skills, Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions Position Type: Regular Primary Location: West Support Center One Year Only (Yes or No): No Scheduled Hours Per Week: 40 FTE: 1.00 Approx Scheduled Days Per Year: 260 Work Days * (260 days indicates a year-round position. Time off [or Off-Track Days] are then granted based on the position. Any exceptions to the normal off-track time will be noted in the Additional Position Details section above, as scheduled work days.) Minimum Hire Rate: $27.36 USD Hourly Maximum Hire Rate: $37.01 USD Hourly Full Salary Range: $27.36 USD - $46.65 USD Hourly * All salary amounts listed above are based on a full-time (1.0) FTE. If applicable, part-time salaries will be prorated according to the assigned FTE. Benefits: This position is eligible for health, vision, dental, health savings account (HSA), flexible spending accounts (FSA), District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance, short and long-term disability, critical illness and accident voluntary insurance, employee assistance program (EAP), voluntary 401(k), 403(b) and 457 retirement plan options. Time Off Plans: This position is eligible for paid vacation, sick and personal time. This position will be open until filled, but will not be open past: March 17, 2026
    $29k-46k yearly est. Auto-Apply 3d ago
  • Temporary Retail Sales Support

    Maurices 3.4company rating

    Technical support representative job in Pueblo, CO

    Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 1482-Pueblo Crossing-maurices-Pueblo, CO 81008. Ready to help bring feel good fashion for real lifeā„¢ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. New Hire Wage Range: $15.16 - $15.46 Location: Store 1482-Pueblo Crossing-maurices-Pueblo, CO 81008 Position Type:Temporary (Fixed Term)/Part time Pay Range: Hourly: $15.16 - $15.46 Benefits Overivew: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
    $15.2-15.5 hourly Auto-Apply 12d ago
  • Leader, Technical Support

    Cisco 4.8company rating

    Technical support representative job in Colorado Springs, CO

    About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: + Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. + Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. + Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. + Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. + Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. + Monitor key performance indicators and quality measures for escalations and CFDs. + Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. + Provide thought leadership on serviceability, support readiness, documentation, process, and training. + Guide and support team members in professional development, performance management, and career progression. + Communicate effectively to ensure the team remains informed of company, organization, and team priorities. + Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. + Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. + Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: + 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. + University Degree in IT or a related major. + Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. + Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $85k-102k yearly est. 22d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Technical support representative job in Colorado Springs, CO

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $49k-69k yearly est. 7d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Colorado Springs, CO?

The average technical support representative in Colorado Springs, CO earns between $27,000 and $40,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Colorado Springs, CO

$33,000

What are the biggest employers of Technical Support Representatives in Colorado Springs, CO?

The biggest employers of Technical Support Representatives in Colorado Springs, CO are:
  1. Advanced Materials CMS/DMS
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