Technical support representative jobs in Daly City, CA

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

Who we are: MRB Enterprises is a private real estate and investment firm on the Peninsula overseeing investments and family services on behalf of a prominent family that has been part of the Bay Area for the past 100 years. The family has cultivated tremendous loyalty over the years through its genuine care and commitment to the well-being of each member of its team. The culture is collaborative, supportive, and service driven. The organization has developed organically over the years and is now in the process of re-engineering processes, implementing new systems and building a world-class team to execute its strategic growth plans. Position Summary: We are seeking a reliable, service-oriented Help Desk Support Specialist to join our IT team on a part-time basis. This role will provide technical support to employees across the organization. The ideal candidate will have strong technical troubleshooting skills, excellent interpersonal communication, and a genuine desire to help others. This role offers a great opportunity to gain hands-on IT experience in a professional and collaborative environment. Responsibilities: Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.) Troubleshoot and resolve issues in a Windows-focused environment related to hardware, software, printers, networking and mobile devices (smart phones and tablets). Support conference room set ups, Zoom/Teams calls and general AV equipment troubleshooting. Take ownership of support requests from start to finish and escalate as needed. Help with new hire onboarding, workstation setup and basic hardware deployments. Document issues and solutions in the ticketing system for knowledge sharing and tracking. Deliver white-glove customer service, ensuring all employees have smooth technology experience. Perform routine maintenance tasks and assist with IT projects as required. Qualifications: Minimum 2 years of IT support/help desk experience, in a corporate/professional services environment a plus. 2 years of college required; working towards an AA degree or equivalent, bachelor's degree a plus. Proficiency with Windows 10 and Windows 11 and Mac OS. Basic knowledge and hands-on experience with Office 365. Understanding basic networking concepts such as (IP addressing, DHCP, DNS, VPN, Wi-Fi setup) and various cabling mediums. Experience supporting Zoom Rooms, AV Set ups, or similar technologies. Basic understanding of cloud storage. Strong troubleshooting and problem-solving abilities. Outstanding communication and interpersonal skills with the ability to interact professionally at all levels; proven ability to deliver excellent customer service. Exceptional organizational and multitasking abilities, ensuring timely completion of tasks and projects. Discretion and trustworthiness in handling confidential information. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. MRBE is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other legally protected category in accordance with applicable law.

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking a Senior Executive Support Technician to join their team in Menlo Park, CA! This role is hands-on and demands effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree. The Senior Executive Support Technician will support our client's employees by providing remote support and white glove treatment. Responsibilities Deliver best-in-class executive support for C-suite leaders, executives, partners, portfolio managers, and VIPs, ensuring minimal downtime and proactive, discreet service. Act as a technical lead within the desktop support team, mentoring junior staff and setting standards for executive support. Troubleshoot and resolve complex issues across a Windows-heavy environment, including endpoints, VDI, and remote connectivity. Administer and optimize Microsoft Intune for device management, compliance, application deployment, and security policies. Manage Microsoft 365 platforms (Outlook, Teams, SharePoint, OneDrive), ensuring seamless collaboration and productivity for executives. Support and enhance conference room and AV environments, including Teams Rooms, Zoom, telephony, and hybrid meeting setups. Partner with infrastructure and security teams to roll out updates, enforce compliance, and strengthen endpoint security posture. Lead end-user technology projects (device refresh, OS upgrades, M365/Intune enhancements, enterprise rollouts). Maintain and expand the IT knowledge base, driving process improvements and consistency in service delivery. Represent IT in executive-level meetings, advising leadership on technology initiatives and support readiness. Qualifications Bachelor's degree in IT/Computer Science or equivalent experience required. 10+ years of desktop support or end-user services experience. Proven expertise administering and troubleshooting Microsoft Intune for device enrollment, compliance, application packaging, and policy enforcement. Deep knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive, Exchange Online). Strong Windows 10/11 administration skills, including Active Directory and Group Policy. Experience supporting enterprise mobility: MDM, MFA, VPN, and mobile device management. Proficiency with service management platforms (ServiceNow, Remedy, Jira). Strong AV/conferencing support experience (Zoom, Teams Rooms, boardroom setups). Familiarity with networking/infrastructure (DNS, DHCP, routing/switching basics). Excellent communication and interpersonal skills, with proven discretion and professionalism when supporting executives. Certifications such as Microsoft 365 Certified: Endpoint Administrator, ITIL, or AVIXA CTS are a strong plus. Pay Rate: $55.00 - $65.00/hr

Job Title: Technical Support Specialist We're looking for a hands-on technician to assist with the setup, maintenance, and operation of our high-performance computing cluster. This role is ideal for someone with practical experience in Linux systems, containers, and basic scripting, who enjoys working in a fast-paced technical environment. Key Responsibilities Assist with Rack stacking, Cabling Perform routine maintenance and troubleshooting on Linux servers. Use Bash and Python scripts to automate basic tasks and system checks. Setup a Monitoring stack and alerts for all system issues Work closely with engineers and developers to ensure smooth operation of infrastructure. Required Skills Knowledge on all the server components. Comfortable working in a Linux environment. Able to write and understand simple Bash or Python scripts. Exposure to Git, Jenkins, or similar tools is a plus.

A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly-either directly or by coordinating with other technicians-by triaging tickets, prioritising tasks, and maintaining strong communication between IT and users. Key Responsibilities: Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, mac OS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues. Dispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operations-ensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus. Technical Skills: Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments) Work Conditions: May include shift work, on-call rotation, or weekend support depending on business needs. Combination of desk-based and floor support (if on-site). What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ********************************

Technical Support Specialists Sunnyvale Scope: Provide technical support to Corporate employees and contractors in person Provide high level of customer service and professionalism in accordance with Corporate policies, practices, and expectations Diagnose and troubleshoot technical issues according to Corporate expectations Document issues, troubleshooting steps, and resolutions in ticketing system Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution Escalate unresolved complex issues to appropriate support teams KEY QUALIFICATIONS Excellent customer service skills Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation Excellent English-language oral and written communication skills Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Motivation and ability to work as part of a distributed team Conceptual understanding of IP networking and basic network troubleshooting skills Conceptual understanding of multi-tiered and web-based information systems architecture Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV Experience troubleshooting mac OS and iOS operating systems Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system The performance is to be kept within KPIs as defined by IS&T Support. This includes but is not limited to standards surrounding: Punctuality and attendance; no more than 2 occurrences per month on average Customer satisfaction surveys (CSAT) 98% or higher

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

***Sorry, no Third Parties. Must be able to work as our W2 employee from the start of the engagement without visa transfer*** *** This is a 6-month engagement with good possibility of conversion to FTE*** Onsite role in San Francisco with optional 4 days in-office with 1 day work from home if desired, Office location is San Francisco (bartable). Our really cool client is the leading provider of daily Earth imaging data and insights, helping organizations harness change for action with a multidimensional view of our changing planet. Job Overview We are seeking a detail-oriented IT Support Technician to manage our IT infrastructure and provide critical technical support to our organization. Key Responsibilities Provide User Support for Mac and Windows laptops including commissioning and de-commissioning and coordinating equipment repairs and replacement Provide administrative support for Okta, NinjaOne, Jamf, and Jira/Confluence (will train) Setup and maintain conference room equipment (A/V, Polycom) Inspect, document, and maintain company IT equipment and hardware Coordinate with vendors for hardware/software procurement Perform physical equipment audits and update inventory tracking systems Diagnose and troubleshoot hardware and software issues Triage and resolve technical support tickets efficiently and accurately Maintain detailed logs of all technical interventions and equipment status Required Skills 2-4 years of technical experience troubleshooting for Mac and Windows Proficiency in inventory management systems Basic networking and hardware maintenance knowledge Excellent organizational and documentation skills Ability to prioritize and manage multiple support tickets simultaneously Preferred Skills Associate's degree in Information Technology, Computer Science, or related field CompTIA A+ certification is a nice to have Experience with asset management software Experience administrating Okta, NinjaOne, Jamf, and Jira/Confluence Work Conditions Full-time, 40 hours per week Occasional overtime may be required Physical demands include lifting equipment up to 25 pounds Physical Requirements Ability to work in a technical environment Comfortable working at computer workstations Capable of moving and positioning IT equipment Requires standing, walking, and light physical labor Note: This is a 6-month contract position with potential for extension and/or conversion to FTE based on performance and organizational needs.

Key Responsibilities Install, configure, and maintain desktop computers, laptops, printers, and other hardware devices. Diagnose and repair hardware failures, component issues, and physical connectivity problems. Perform routine hardware maintenance and inspections. Replace or upgrade defective or outdated components (RAM, hard drives, motherboards, power supplies). Set up new equipment for employees, including imaging devices and configuring BIOS settings. Troubleshoot and resolve issues with peripherals such as monitors, keyboards, mice, scanners, and docking stations. Manage hardware inventory, including tracking and documenting equipment movement and usage. Assist with physical network setup (cabling, switches, routers) and perform basic network troubleshooting. Ensure proper disposal of old or damaged hardware according to company policies. Collaborate with the IT support team to escalate complex hardware or system issues. Maintain accurate records of repairs, replacements, and maintenance activities. Its a dispatch on demand role that means a technician or support person is sent (“dispatched”) only when needed, rather than being permanently assigned.

This is an advanced desktop position. Looking for someone who has at least two years of experience and is very good at being in front of people. They would like someone who is comfortable with Endpoint tools, especially Intune. Need to know Active Directory. Candidate should know SAAS,as a service Must be comfortable with Hardware. Being able to take a computer apart and work with printers. They are working with Microsoft in the cloud. So should know Microsoft 360 and be comfortable working in the cloud. Typical Tasks Duties performed may vary depending on the area of assignment and the working level. Prepares and installs computer hardware, software, upgrades, and peripherals; Monitors operational systems, performs backups, manages off-site storage of media, runs production jobs, troubleshoots system-wide problems; Resolves operational and maintenance issues using diagnostic and troubleshooting methods, and confers with other staff on status, issues and action; Analyzes information system issues, operations and configurations to identify system improvements and to enhance operating efficiencies, and coordinates with programmers as needed; As directed, completes minor budgeting activities, SAP user transactions, memoranda writing, and administrative tasks such as email or technical reports; Assists with minor procurements, and related administrative tasks; Leads smaller projects or portions of larger projects using VTA personnel, consultants, and vendors; Coordinates the implementation of hardware and software additions and enhancements; Controls changes to the various system environments including application software, database, and operating systems; Maintains technical and functional competency in applications utilized by the assigned department; Performs related duties as required. Knowledge of: Full understanding of the operational characteristics of information systems and computer servers; Principles and practices of maintaining information systems; Techniques and methods of installing computer hardware, printers, multifunctional devices, and client software; Advanced troubleshooting skills related to computer operations tasks; Methods and techniques for troubleshooting a variety of LAN information system operation and maintenance issues; Advanced support of client software (MS - Office, Adobe products, email, and /or browsers, etc.); Advanced support and troubleshooting of personal computers, laptops, printers, multifunctional devices, and related peripheral equipment; Advanced support of tablet and/or related mobile computing devices; Methods and techniques for assessing the cost effectiveness of system enhancements and modifications; Project management at a basic level, including organizing and managing project tasks; Full understanding of system change controls, methodologies, and processes. Ability to: Troubleshoot LAN information system operating and maintenance problems; Install a full range of computer hardware, software, and upgrades; Assist in managing one or more IT infrastructure components, such as SMS, Microsoft Office software, Microsoft Operating Systems (Windows10), Internet-Intranet, and Microsoft Exchange; Experience with system imaging Configure helpdesk ticketing systems and run corresponding reports; Effectively perform all aspects of the full cycle of computer operations; Analyze and assess cost effectiveness of system improvements and enhancements; Work with users and coworkers on a one-on-one or small group informal basis to transfer work or demonstrate applications and/or business processes.

Pay Range:$30/hr to $35/hr What does a UI Screens Tech do? The UI Screens Tech is primarily responsible for taking screenshots and on-device video captures that will ultimately end up in our marketing materials or used as reference for our animation department. You will also assist in setting up and maintaining a secure lab which houses all the devices needed to facilitate the production of content use in marketing materials. You will need to ensure all devices are up to date with the latest software builds, ready to be provided to either creative or production teams. Key Responsibilities: • You have at least 5 years of supporting production teams in some sort of technical capacity. • You have strong troubleshooting skills and can quickly diagnose and solve technical problems on-site or remotely. • Basic understanding of video production and animation. • You have experience with current video capturing practices and technologies as it relates to video production • You have experience in tracking, managing and maintaining an ecosystem of devices. • You are a strong problem solver with a demonstrated track record for delivering operational support to a board range of creative and production teams. • You are a strong collaborator and communicator who is capable of working in a highly cross-functional environment to achieve success. • You are deeply organized and have a strong attention to detail. • Experience with localization is a plus. Requirements: • Support the day-to-day device needs of the WW Screen Production and broader creatives teams. • Support the day-to-day device needs of Geo CPM teams in-geo and throughout Workshop sessions. • Setup and maintain a secure lab for the purpose of both housing devices and facilitating usage of those devices. • Provide technical support to creative and production teams. • Pickup and distribute equipment across offices in the Bay Area. • Due to the technical and confidential nature of this position, you are required to be on-site in Sunnyvale - Monday through Friday with some weekend work during launch periods.

What this Job Entails: The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Participates with inventory and asset management including receipt and disposition of hardware Documents all defects of pre-mass production hardware and/or software Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.) Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.) Conducts servo flashing, firmware upgrade, flashing unsigned images Resolves support tickets on device issues Provides technical support during events (travel often required) Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) 2 to 5 years' related experience and/or training; or equivalent combination of education and experience IT savvy and interested in new technologies Knowledgeable about inventory, and comfortable in an IT inventory environment Capable of following technical instructions to flash drives, image devices and re-write hardware IDs Excellent communicator in both written and verbal English Ability to work in a team Ability to excel in a fast paced work environment. Ability to learn new things and adapt to a changing environment quickly Strong organization skills, and able to identify the steps to be taken to achieve objectives Preferred Qualifications: Data experience Excel experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers What can Astreya offer you? Employment in the fast-growing IT space providing you with a variety of career options Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network Introduction to new ways of working and awesome technologies Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace Education Assistance Dedicated management to provide you with on point leadership and care Numerous on the job perks Market competitive compensation and insurance, health and wellness benefits

My client in the San Francisco Bay area has immediate openings for Professional Services Category Managers. Salaries range from $125K to $170K depending on experience Bonus incentive. Paid pension, 401K match and full medical benefits. This position is remote initially but will require 3 days onsite at the East Bay office. The department collaborates with internal clients and suppliers to develop mutually beneficial total cost solutions for goods and services. The department provides the following services to internal clients: procurement of goods and services, strategic sourcing and cost savings, contract management, supplier relationship management, supplier diversity planning, execution and outreach, compliance management, ongoing procurement field support and management of the procure to pay cycle. Position Summary The Expert Category Lead position develops and manages one or more sourcing spend categories and is responsible for effective contract management of all Tier 1 contracts associated with the categories. Position develops strategic category plans to optimize cost savings, service excellence, diversity spend and total cost of ownership for the categories. He or she will effectively influence LOBs, including senior leadership, to achieve understanding, acceptance, and commitment of sourcing strategies. This position works with the Line of Business to develop, source, and negotiate major contracts. He or she plays a key role in the Supplier Relationship Management and Scorecard process. Successful candidates will be required to sign non-disclosure agreement and complete compliance and ethics You will lead strategic category planning, supplier negotiations, and contract management to drive value, resilience, and sustainability across the supply chain. Partnering with and influencing key internal stakeholders and leveraging market intelligence, you will develop and execute category strategies that align with business objectives, regulatory requirements, and industry best practices. Job Responsibilities · Develops and implements category plans and sourcing strategies for medium complexity categories that optimize cost, mitigate risk, and ensure supply continuity. · Leads competitive bidding processes including RFPs, RFIs, and negotiations to secure best-value agreements. · Negotiates, drafts, and manages contracts to ensure compliance with regulatory requirements, corporate policies, and industry standards. · Develops and sustains mutually beneficial strategic relationships with category suppliers, conducting regular performance reviews, fostering collaboration on innovation and continuous improvement, and ensuring alignment with the company's safety, reliability, and sustainability goals. · Partners with and influences cross-functional stakeholders and teams in developing sourcing and negotiation strategies for medium complexity spend categories · Maintains awareness of industry and market trends, supplier landscapes, and regulatory changes to drive informed decision-making and strategic sourcing initiatives. · Conducts and documents market research and supplier risk analysis to verify the financial health of existing and potential suppliers. Qualifications · Bachelor's Degree in Business Administration, Supply Chain Management or job-related discipline OR equivalent experience. 4 - 10+years of experience in strategic sourcing strategy for IT Enterprise and/or Professional Services , Consultants, Contingent Labor, etc. · Proven ability to lead high-value negotiations, develop contract structures, and drive favorable outcomes · Strong analytical skills with experience leveraging spend analytics, cost modeling, and digital procurement tools to optimize category strategies · MS Office Suite and SAP, Ariba or similar software

Technical Support Engineer - Platform Technologies Duration - 12 Months What you get to do in this role: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the client Platform. This includes being the First last point of escalation within the technical support department and mentoring working with other junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the Client platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able and willing to work outside of normal business hours (evening/weekend shifts, holidays) as needed. Work Persona (Flexible) - Required in office twice a week. Wednesdays and Thursdays are currently prominent but may change. Hiring Manager Notes: Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? Knowledge on Database, Object Oriented languages (Java, JavaScript preferred) is must and having Client knowledge is a big plus in technical standpoint. Good to have experience in working with customers on the support side. What backgrounds/skills can we be more flexible with that can be learned on the job? Client, Linux knowledge is optional and can be learned on the job. Degree in computer science is preferred but not mandatory if they have sufficient knowledge and experience on technical aspects. Skills: In order to be successful in this role, we need someone who has: Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience with relational databases (e.g. MySQL, Oracle) Experience administering: Linux/Unix OR Microsoft Server Excellent verbal and written communication skills Works well in a team environment Strong personal commitment to quality and customer service Ability to understand and communicate complex technical systems Proven ability to maintain a professional demeanor when handling complex user issues Desired Skills A fundamental understanding of ITSM, ITIL, or CMDB Deep understanding of JavaScript. Advanced MySQL or Oracle experience Experience diagnosing performance degradation Understanding of remote administration via SSH, SNMP, WMI, PowerShell. A reasonable, good faith estimate of the minimum and maximum for this position is $46/hr. on W2 Benefits will also be available at the following link: Harvey Nash Benefits About us: Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry. Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees. We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide. For more information, please visit us at ******************************

Desktop Support Technician San Jose, CA 95131 - Onsite A Desktop Support Technician who possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a do whatever it takes attitude and possess great pride in their work DUTIES AND RESPONSIBILITIES: Provide hardware and software support - In an efficient and professional manner, assist users issues Special Projects - Various tasks and other non-technical responsibilities will be required, such as the following: Provide Technical training to users through video conferencing or in person Create Technical documentation Verify and test new software and/or Processes Assist with placing technical signage around the office when needed Possible travel to other locations QUALIFICATIONS: Experience in a corporate help desk and/or desktop support environment is preferred Consider themselves as “tech-savvy” and willing to learn new ideas Excellent customer service skills to work effectively with clients Understanding the Windows 10 Operating System Understanding of Mac OS is a plus Ability to work well with other people in a team-oriented environment Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision Must be able to follow through procedures and protocols as outlined by senior management We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00899

Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members). Key Responsibilities: Network & Connectivity Support • Maintain internal network connectivity • Troubleshoot Wi-Fi issues • Provide printer and internet support Helpdesk & Customer Service • Respond to support tickets and resolve technical issues • Deliver excellent customer service through direct interaction with staff • Provide onsite support three days per week (Tuesday-Thursday) Password & Account Management • Reset passwords and troubleshoot login issues • Assist with account access problems Inventory & Hardware Management • Track and manage hardware inventory • Perform light helpdesk tasks, including basic troubleshooting for: o Windows systems o Mobile devices Required Skills & Experience • 2+ years of experience in IT support or helpdesk roles • Strong troubleshooting skills for network and hardware issues • Excellent communication and customer service abilities • Ability to work onsite as scheduled Compensation: $25/hr to $27/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************** Job Title : Computer Hardware Technician Location : Santa Clara, CA Job Skills o Familiar with Intel computer server hardware architecture o Ability to assemble server systems using various hardware components o Ability to debug issues in server system bringup o Ability to socket CPUs flash BIOS install Operating Systems Windows Linux install Firmware and Drivers disk partitioning configuring networks and debug associated issues o Ability to configure KVMs network switches and storage arrays o Working knowledge of BIOS Firmware and Drivers and their interaction with Operating System etc o Ability to organize lab space and infrastructure for a given project network and power cabling test benchrack setup etc o Ability to do configuration changes at BIOSFirmware level o Familiar with scripting Python Shell etc o Ability to make minor changes to test automation scripts o Ability to setup test and measurement equipment Power meter Oscilloscope Logic analyzers protocol analyzers etc for a given test o Ability to Triage test data and debug test setup configuration related issues o Ability to communicate with various stake holders Validation Engineers Lab managers Other Expectations o Attention to detail and well organized o Ability to follow given instructions clearly o Able to lift 35 Lbs job may require shifting computers from one rack to another etc o Candidate should have reliable transportation and are OK with daily commute as it is 100 onsite work o Candidate must have good attitude communication skills o Willingness to learn

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.