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Customer Service Representative
Apoyo Financiero Inc.
Technical support representative job in Stockton, CA
Apoyo Financiero is a fast-growing specialty lender serving underbanked communities across California. We have served over 30,000 clients, funded more than $300 million in loans, and operate through 26+ offices with 140+ employees. Our mission is to improve the lives of our clients, employees, and the communities we serve by providing access to fair credit and a pathway into the formal financial economy.
Our success is driven by our people. We are committed to fostering professional growth through training, clear internal career pathways, and opportunities for advancement. 98% of our leadership roles are filled internally, reflecting our long-term investment in our team members.
Apoyo Financiero operates within one of the most highly regulated financial and labor environments in the United States-California. We are subject to oversight by federal and state regulatory agencies, including the California Department of Financial Protection and Innovation (DFPI), reinforcing our commitment to transparency, accountability, and responsible business practices.
We are also a certified Community Development Financial Institution (CDFI)-one of only 117 CDFIs in California-a designation that recognizes our commitment to responsibly serving the underbanked Hispanic community through fair, transparent, and ethical lending practices.
In addition, we maintain strong Wage and Hour compliance standards, supported by company-wide training, clear timekeeping practices, and ongoing education aligned with California labor regulations. We believe fair pay and respect for employees' time are fundamental to a healthy and respectful workplace.
Employees at Apoyo Financiero can expect a professional environment built on integrity, accountability, teamwork, and respect-where doing things the right way is part of who we are.
THE OPPORTUNITY We are seeking success driven customer service team players. If you have a passion for financial and lending services and working with the public, we would like to offer you the needed training for your professional growth in the lending industry. Our goals are achievable and we'll give you all of the training required to know what to do. We work hard but have fun, so if you're resilient, a self-starter and able to build rapport, we'd love to hear from you.
This is not a remote offer position.
Your role:
Meet the company sales goals by making our company known, sell our products and get prospects in influence of the Branch.
Customize financial solutions that meet clients needs and financial goals.
Appropriately apply all available collection procedures and payment alternatives to minimize delinquency and credit losses.
GENERAL REQUIREMENTS (Our ideal candidate)
Experience in sales and collections preferred. Minimum 1 year of customer service experience, (Retail, Sales, Financial Services).
Service-oriented and able to resolve customer grievances.
Strong phone presence and experience dialing multiple calls per day
Bilingual (English/Spanish).
Numeric data skills and accuracy with computer (typing speed 40 wpm minimum).
Self-motivated and a strong desire for professional growth
Open to receive constant feedback and willing to become an expert on credit business.
High School diploma or College preferred.
BENEFITS
The base hourly rate for this position is $19.00 - $20.00.
The hourly range is specific to the location of this job posting, and according to education level and experience level.
Medical benefits.
401(K) Retirement plan.
Generous PTO
paid holidays
paid sick days
paid bereavement days for direct family members
paid vacation days
An inspiring career path that will benefit you, your family and your community.
Growth and training career opportunities into leadership roles.
$350 Employee Referral Bonus
POSITION
Non Exempt Positions.
Two days off per week including Sundays.
This is not a remote position offer
We are an Equal Opportunity Employer
Apoyo Financiero participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services.
We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
$19-20 hourly 8d ago
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Customer Service Representative
Arthur J. Gallagher & Company 3.9
Technical support representative job in Walnut Creek, CA
Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by Customer Service Representative, Customer Service, Representative, Benefits, Workers Compensation, Retail
$33k-42k yearly est. 4d ago
IT Help Desk Support
Us Tech Solutions 4.4
Technical support representative job in Woodland, CA
USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements.
Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it.
Job Description
Job Title : Technician, Information Systems /IT Help Desk Support
Location : Woodland Hills , CA 91367
Duration : One year project
Job ID : 14958
Pay rate an hour -18.00 an hour
Qualifications:
High School Diploma (or equivalent) with additional education preferred.
IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: Client Certifications.
Responsibilities:
Daily support of network and workstation printers
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
Escalates problems to a technician as necessary
Keeps the customer up to date on the progress of problem resolution
Provides end users with detailed remote access knowledge and documents complete trouble shooting information
Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
Responsible for on-site hardware & consumables inventory
Responsible for printer procurement as required by the customer
Responsible for printer hot swap inventory
Documents and reports all fleet meter reads Maintains printer fleet tools/databases.
Thanks ,Asma
Additional Information
All your information will be kept confidential according to EEO guidelines.
$43k-71k yearly est. 60d+ ago
Nursing Instructional Support Technician, Instructional Support Technician II, Temporary
California State University System 4.2
Technical support representative job in Sonoma, CA
Application Process This position is open until filled. For full consideration, please submit an application, along with a cover letter and resume. In your cover letter, please describe your experience working with healthcare and/or simulation equipment and explain how it has prepared you to support nursing education.
Please review the position description listed above for full scope of responsibilities and qualifications.
Job Summary
Reporting to and under supervision of the Director of Operations (DO), the Instructional SupportTechnician performs comprehensive support services for the nursing program. The incumbent makes extensive use of materials, supplies, and equipment to support a variety of upper and lower division laboratory courses. The incumbent tracks and maintains various inventories; facilitates upkeep of building(s) (e.g., relaying work order request(s) to appropriate departments), maintains storage areas, and keeps a safe and sanitized work environment.
Key Qualifications
This position requires the equivalent to three years of experience providing instructional support services for a unit or discipline or in producing materials or supplies, or repairing equipment related to healthcare; or the equivalent to two years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment in a discipline related to the area may be substituted for one year of the required experience; or the equivalent to four years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment in a discipline related to the area to which assigned may be substituted for two years of the required experience. Experience working with simulation equipment and prior experience with nursing or healthcare education is preferred. Intermediate proficiency with computers and Microsoft Office (Word, Excel) required. Knowledge of Google Suite, and PeopleSoft preferred. The incumbent must successfully complete a pre-placement exam.
Salary and Benefits
This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period. The CSU Classification Step Range for this position is $4,595 - $6,694 per month (step 1 - step 20). Step placement will be determined based on relevant qualifications and professional experience. Step placement upon appointment is not expected to exceed Step 18, $6,434 a month.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.
A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.
For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.
Supplemental Information
Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.
The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.
Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas).
Positions are posted for a minimum of 14 calendar days.
For questions related to the application process, please reach out to *************. The ADA Coordinator is also available (hraccommodations@sonoma.edu) to assist individuals with disabilities in need of accommodation during the hiring process.
Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at ****************.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at ********************************************************************************** The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at ******************.
Advertised: Nov 07 2025 Pacific Standard Time
Applications close:
$4.6k-6.7k monthly Easy Apply 40d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Technical support representative job in Sacramento, CA
The Tier 2 TechnicalSupport Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technicalsupport.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 54d ago
Technical Service Representative - Rocklin, CA
SMA America 4.9
Technical support representative job in Rocklin, CA
Why Work at SMA America At SMA America, we believe in
Energy
that
Changes
. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - all while pushing the boundaries of what's possible in clean energy.
But we're not just transforming power - we're empowering people.
We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.
Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy - we'd love to meet you.
POSTITION OVERVIEW
We are seeking a Technical Service Representative who is responsible for providing the highest quality of customer support through the technicalsupport telephone hotline. Duties include answering incoming calls to the service line and resolving all types of customer issues, providing assistance to installers in the field, providing technical training to internal personnel, creating tickets to dispatch to field service teams and providing support to other departments
PRIMARY DUTIES / RESPONSIBILITIES
Maintains the technicalsupport hotline and uses communication skills to provide customer support to users, installers, and customers of SMA.
Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.
Provides technical training to internal personnel on the technical aspects of SMA's product line and develops training materials.
Provides support to the Sales and Marketing departments by serving as an SMA products generalist and building familiarity with competitors' products.
Other duties as may be required or assigned.
REQUIRED QUALIFICATIONS
An associate degree is required
A four-year degree in a technology-related field is preferred
Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
Experience in renewable energy is preferred but not required.
PREFERRED QUALIFICATIONS
Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
Knowledge of mathematical concepts, including graphical representation of data, is preferred.
Knowledge of basic electrical theory is required.
Proficiency in the English both written and verbal, is required.
Spanish language, both written and verbal, is preferred.
German language skills are a plus.
Customer focus and a service-oriented attitude are required.
Ability to communicate on the phone with customers while taking detailed notes is required.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
Attention to detail and a high level of accuracy are required.
Excellent interpersonal, communication and presentation skills are required.
Excellent organizational skills are required.
Ability to analyze and solve problems.
Ability to work under time pressure and stress.
Ability to handle multiple projects in parallel.
Ability to work individually as well as part of a team NABCEP certification is a plus.
WE OFFER
Pay Range: $27.43 - $33.41, hourly, dependent upon experience
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
401(k) plan with company match
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.
Our Privacy Policy
During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the โCCPAโ). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.
If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com
$27.4-33.4 hourly Auto-Apply 12d ago
Tier 1 Network Monitor/Help Desk Support
GD Information Technology
Technical support representative job in Beale Air Force Base, CA
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
Top Secret/SCI
Public Trust/Other Required:
None
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Monitoring Tools, Network Monitoring, Network Operations, Trouble Ticketing
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
Network Engineer Associate
Join our technology leading team of men and women that solve some of the world's most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Beale AFB, CA.
The Network Engineering team supports the Air Forces' Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center. Specifically, you will be providing Tier-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.
Task: Network Monitoring/Help Desk Support Subtasks
The contractor shall:
Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies
Monitor all nodes for operational integrity
Respond to trouble calls
Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions
Populate and examine trouble and error logs for troubleshooting and capturing metrics
Provide technicalsupport to resolve the problem or escalate to the appropriate level
Monitor and administer network tools for troubleshooting and metrics for trends analysis
Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis
Provide technicalsupport in data network planning, engineering, and design
Report all trouble calls upon receipt to the Mission Control Center (MCC) in the Operations Center and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
Provide quarterly metrics illustrating trends and workload to the Ops Supervisor in the form of a PowerPoint presentation
Knowledge, Skills and Abilities (KSAs):
TS/SCI Clearance
Shift work: 4 days on/3 days off (10 hr days)
Minimum of three (3) years' of network operations experience
Possess IAT Level II - Security Plus Certification
Demonstrated knowledge of network monitoring tools
US Citizenship Required
Location: On Customer Site
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
#GDITPriority
The likely salary range for this position is $61,402 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA CA Beale AFB
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
$61.4k-74.8k yearly Auto-Apply 38d ago
Help Desk Support
Mindlance 4.6
Technical support representative job in Rocklin, CA
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Provide first level support for all end-users.
Troubleshoot and resolve hardware, software and voice/data communication systems issues.
Escalate calls when appropriate.
Write concise, informative tickets.
Follow up on all tickets in a timely manner and follow through to resolution.
Qualifications
SKILL SET
Experience using ticketing systems, writing technicalsupport documentation and computer proficiency with hardware and software technologies is required.
Excellent customer service, verbal and written communication skills are a must.
The ability to multi-task, prioritize and work under pressure are required.
Must be willing to work flexible hours when appropriate.
Prior customer service, call center or help desk experience is required.
Additional Information
Thanks & Regards
Praveen K. Paila
************
$40k-64k yearly est. 60d+ ago
Technology - Help Desk
Talented School District #13
Technical support representative job in Folsom, CA
Description
Help Desk SupportTechnician
FLSA Non-Exempt
QUALIFICATIONS:
A+ Certification or equivalent experience
Good oral and written communication skills
Customer service experience (call center experience preferred)
Hardware troubleshooting skills
Excellent software skills
Operating System experience (Windows 7)
Excellent knowledge of desktops, laptops, and other common peripheral devices
Experience creating and deploying disk images
Knowledge and experience with hardware warranty procedures
Ability to monitor computer technology service and repair
Self-motivated
Ability to lift up to 40 lbs up to a height of 4 feet occasionally
REPORTS TO: Technology Support Manager
TERMS OF
EMPLOYMENT: Twelve month (261 days) with benefits provided according to Classified Agreement.
ESSENTIAL JOB FUNCTIONS:
Provide technicalsupport for computer users via phone.
Maintain/update work order system and communicate work order priority and status to end users.
Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
Communicate effectively with staff and students regarding maintenance of technology.
Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
Disaggregate service-related data to discover trends and recommend process modifications for technology service.
Actively monitor and report compliance with the district's technology service level agreement.
OTHER JOB FUNCTIONS:
Lead special technology projects as required.
Attend meetings and trainings as scheduled.
Other duties as assigned.
$48k-87k yearly est. 60d+ ago
Customer Support Rep
CABS Heating & Air Conditioning
Technical support representative job in West Sacramento, CA
Job Description
Role: Customer Support Rep
Company: CABS Heating & Air Conditioning
Pay: $19-$23/hour, depending on experience + spiffs
Schedule: You'll work a full-time schedule anytime between our business operation hours of 7 a.m.-7 p.m. Monday - Friday. Occasional weekend work may be required on Saturdays, and you'll be notified of any additional hours or schedule changes. You can expect your schedule to change seasonally.
Your Role at CABS Heating & Air Conditioning:
Generate new business: Your primary goal is to generate new business opportunities by re-engaging with existing customers. You'll use our comprehensive customer database in ServiceTitan to reintroduce our services and drive business growth.
Build relationships: While using company-provided scripts, you'll focus on building genuine relationships rather than traditional cold-calling. You'll strengthen connections with existing clients through personalized outreach.
Manage the sales pipeline: You will schedule follow-up calls and manage the sales pipeline effectively within ServiceTitan, ensuring all sales activities and customer interactions are accurately recorded and maintained.
Provide exceptional customer service: You'll prioritize and manage outbound calls and address customer questions or concerns to ensure a positive experience and foster long-term loyalty.
Team collaboration: Your role is crucial in coordinating with internal teams, including customer service and technicalsupport, to guarantee seamless service experiences for our customers.
Our Ideal Customer Support Rep:
High school diploma or equivalent
2+ years of phone sales and customer service experience
Strong communication and interpersonal skills
Basic computer skills, including proficiency with CRM software
Geographic knowledge of the service area and the ability to read maps
Preferred Qualifications:
Experience in the HVAC industry
Experience using ServiceTitan or similar CRM systems
ABOUT OUR TEAM:
At CABS Heating & Air Conditioning, we strive to be the most trusted and respected residential HVAC company in West Sacramento. As a company dedicated to environmental consciousness, we prioritize honesty and integrity in all our customer interactions. Our employees are the core of our business, and we are committed to providing them with an exceptional work environment. We view our team as family, and we express our gratitude for their dedication by offering competitive benefits, flexible schedules, and opportunities for professional growth. If you're seeking a company where you can thrive and develop your career, you've come to the right place!
WHAT WE OFFER OUR CUSTOMER SUPPORT REP:
Health, dental, and vision
401(k) with company match
Paid time off (PTO)
5 paid sick days
6 paid holidays
Paid vacation
Birthday pay
Growth opportunities
Company and team events
Performance or annual bonuses
Continued training and certifications
JOIN OUR TEAM AT CABS HEATING & AIR CONDITIONING!
We don't just talk about the reward and support-we prove it. Let us show you that we've got your back like you'd have ours. Fill out our initial 3-minute, mobile-friendly application for our Customer Support Rep position today!
$19-23 hourly 9d ago
Mining Technology Support Specialist
Toromont Cat
Technical support representative job in Concord, CA
The Mining Technology Support Specialist will act as the regional expert to support and implement Mining technologies. As a key member of the Mining technology local support team, he will be the first point of contact and act as a consultant for his local customers and branch technicians.
As a Mining Technology Support Specialist, YOU will experience:
* Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
* Working for the best in class equipment dealer and with the premium Caterpillar brand
* Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
* Competitive total rewards including: wages, benefits, and premiums (as eligible)
* An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
* Perform routine diagnostics and calibration of MineStar components (Fleet, Terrain, Command, Detect and Health)
* Perform software and component troubleshooting of technology systems
* Perform commissioning and calibration activities for technologies on site
* Execute repairs on site alone or in collaboration with the service team
* Be responsible for documenting site specific procedures for the installation, commissioning, troubleshooting and repair of MineStar technologies
* Record and report on MineStar operational metrics internally and for the customer
* Work closely with Toromont, Caterpillar and customer technology support teams on various special projects to improve overall MineStar system performance
* Participate in the analysis of internal and external customer training needs and provide technical training sessions on MineStar systems
* Document and provide feedback to Caterpillar on MineStar system enhancement requests via the Ticket Management Platform (TSC)
* Provide frequent interaction with the customer as well as engineering organizations within Caterpillar
* Performs other varied and general responsibilities as required by the operation and application
Must-haves for this role:
* Post-secondary education in areas such as: computer science and information systems, computer engineering technology or engineering or technical degree
* Strong computer skills (Networking, programming, troubleshooting)
* Detail oriented with strong analytical and troubleshooting skills
* Experience working with standards documentation and compliance monitoring
* Strong written and verbal communication skills to interface with the customer
* Knowledge of control and guidance systems, and GNSS systems
* Hands-on experience supporting Caterpillar or other heavy equipment, an asset
* Experience in MineStar operations, mining processes (Surface and Underground) and Business Intelligence Software are considered an asset
* Bilingualism English/French will be considered an asset
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
$49k-88k yearly est. 13d ago
Tier II Help Desk Support Technician
Insight Global
Technical support representative job in Concord, CA
An employer is looking for a Tier II Desktop SupportTechnician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
3+ years of experience within help desk or desktop support
Tier I and Tier II troubleshooting experience
6 months+ experience with ticketing system
Experience with Microsoft Office Suite
Highly motivated
Positive attitude A+ certification
$49k-88k yearly est. 41d ago
Technical Support Specialist (Secret Clearance)
Mesotech International
Technical support representative job in Rancho Cordova, CA
Mesotech International, Inc. ("Mesotech") is a rapidly growing engineering and manufacturing company in Sacramento, California that focuses on aviation related meteorological and industrial monitoring systems. With over 30 years of experience in systems design, software design, hardware design, system integration, and installation, Mesotech is an excellent place to begin or expand your career.
Job Description
We have multiple openings for TechnicalSupport Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technicalsupport via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers, specialized appliances, data collection systems, sensors, and networks.
This position requires a government security clearance, you must be a US citizen for consideration.
Responsibilities include but are not limited to:
Diagnose and resolve hardware and software issues in a timely manner.
Assist in resolution of cybersecurity related issues.
Remotely apply patches, updates, and fixes to fielded systems.
Quickly identify and troubleshoot network issues.
Manage certificates for equipment on a secure network.
Provide technicalsupport to end users and maintenance technicians via phone and email.
Work closely with engineering team to resolve complex problems.
Accurately enter data into ticket tracking systems and asset management systems.
Work with shipping/receiving and repair staff to ensure replacement parts are tested and shipped on time.
Monitor status of spare parts inventory to help prioritize ongoing support.
Monitor status of tickets to ensure that all customer requests are handled in a timely manner.
Report status of tickets and parts to management during weekly meetings.
Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport, storage, disposal, and dissemination of controlled unclassified and classified materials or information.
Qualifications
Minimum Qualifications:
US citizen with the ability to obtain a Secret security clearance
Associate's degree in IT or related field
2+ years of experience in technicalsupport
Ability to obtain DoD 8570 baseline certification to include at least one of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP.
Fluent in written and spoken English.
Preferred Qualifications:
Bachelor's degree in related technical field.
Experience in cybersecurity field
Active Secret security clearance.
Work experience on DoD contracts and maintaining equipment on DoD networks.
Additional Information
Mesotech offers a comprehensive and generous benefits program including health insurance, PTO, and 401k. The base pay range for this position is $22 - $38 per hour DOE. Mesotech is an equal opportunity employer.
$22-38 hourly 60d+ ago
Technical Support Specialist (Secret Clearance)
Mesotech
Technical support representative job in Rancho Cordova, CA
Mesotech International, Inc. ("Mesotech") is a rapidly growing engineering and manufacturing company in Sacramento, California that focuses on aviation related meteorological and industrial monitoring systems. With over 30 years of experience in systems design, software design, hardware design, system integration, and installation, Mesotech is an excellent place to begin or expand your career.
Job Description
We have multiple openings for TechnicalSupport Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technicalsupport via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers, specialized appliances, data collection systems, sensors, and networks.
This position requires a government security clearance, you must be a US citizen for consideration.
Responsibilities include but are not limited to:
Diagnose and resolve hardware and software issues in a timely manner.
Assist in resolution of cybersecurity related issues.
Remotely apply patches, updates, and fixes to fielded systems.
Quickly identify and troubleshoot network issues.
Manage certificates for equipment on a secure network.
Provide technicalsupport to end users and maintenance technicians via phone and email.
Work closely with engineering team to resolve complex problems.
Accurately enter data into ticket tracking systems and asset management systems.
Work with shipping/receiving and repair staff to ensure replacement parts are tested and shipped on time.
Monitor status of spare parts inventory to help prioritize ongoing support.
Monitor status of tickets to ensure that all customer requests are handled in a timely manner.
Report status of tickets and parts to management during weekly meetings.
Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport, storage, disposal, and dissemination of controlled unclassified and classified materials or information.
Qualifications
Minimum Qualifications:
US citizen with the ability to obtain a Secret security clearance
Associate's degree in IT or related field
2+ years of experience in technicalsupport
Ability to obtain DoD 8570 baseline certification to include at least one of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP.
Fluent in written and spoken English.
Preferred Qualifications:
Bachelor's degree in related technical field.
Experience in cybersecurity field
Active Secret security clearance.
Work experience on DoD contracts and maintaining equipment on DoD networks.
Additional Information
Mesotech offers a comprehensive and generous benefits program including health insurance, PTO, and 401k. The base pay range for this position is $22 - $38 per hour DOE. Mesotech is an equal opportunity employer.
$22-38 hourly 3h ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support representative job in Sacramento, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$36k-52k yearly est. 38d ago
CPC Processer Customer Support
Datavant
Technical support representative job in Sacramento, CA
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
This is a Remote role (Call Center)
+ Full-Time: Mon-Fri 8:30am-4:00 pm EST
+ Comfortable working in a high-volume production environment.
+ Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
+ Documenting information on multiple platforms using two computer monitors.
+ Proficient in Microsoft office (including Word and Excel)
**You will:**
+ Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
+ Answering release of information related telephone calls and inquiries accurately and timely.
+ Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
+ Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
+ Follow all department and/or site specific processes and procedures accordingly.
+ Meet and maintain the department's productivity and quality assurance expectations.
+ Responsible for following all company policies and procedures as posted or communicated by management.
+ Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
+ Maintains a high level of professionalism and good rapport with co-workers and members of management
+ Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
+ Performs work in accordance with the training and direction provided and adheres to facility specific procedures
+ Attends mandatory employee in-service meetings and/or training sessions, if so directed
+ Maintain an acceptable attendance record and reports to work as scheduled.
+ Performs other duties as assigned.
**What you will bring to the table:**
+ High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
+ Friendly, professional manner of communication. Good customer service skills.
+ Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
+ Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
+ Ability to stay organized while working quickly. Strong attention to detail is also required.
+ Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
+ Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
+ To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
$15-18.3 hourly 8d ago
IT - Help Desk and Desktop - IT Help Desk Coordinator
Golden 1 Credit Union 4.3
Technical support representative job in Sacramento, CA
JOB TITLE: IT HELP DESK COORDINATOR DEPARTMENT: IT - SUPPORT STATUS: NON-EXEMPTJOB CODE: 1301 PAY GRADE: 13H PAY SCALE: $26.27 - $27.50 HOURLY GENERAL DESCRIPTION: The Help Desk Coordinator is the initial point of contact for all Golden 1 end users and for all technical assistance and support related to computer systems, hardware, or software. This position responds to queries, runs diagnostic programs, isolates problems, determines and implements solutions. This position is also responsible for the administration of network and systems access for all end users and vendors ensuring compliance with credit union corporate policies.
TASKS, DUTIES, FUNCTIONS:
Provision and de-provision system access based on Role Bases Access Control with least privilege methodology. Work directly with department managers and business owners to create, modify and remove access and document necessary approvals.
Manage the on-going support for role based access management for systems managed by Helpdesk.
Perform periodic access review to identify exceptions and resolve system access discrepancies.
Provide support for enterprise applications via phone, email or ticketing system. Identify, troubleshoot and escalate issues to appropriate areas of IT when necessary.
Provide resolution and completion of end-user issues and requests within service level agreements. Prioritize and schedule tasks within Service Desk.
Provide support for mixed platform environment: Win7, Win 10, IOS, tablets, laptops, desktops, and Audio/Video system.
Provide helpdesk support to front line staff on banking hardware such as Cash Dispenser/Recyclers, Credit Card machine, Check Scanners, Printers, Pin pad, and multi-functions devices.
Coordinate and/or perform hands-on fixes at tier2 level, including installing and upgrading software, installing hardware, configuring systems and applications on PCs, laptops, and mobile devices.
Coordinate and/or perform hands-on fixes at tier2 level for network connectivity issues in a WAN/LAN, WIFI in an Enterprise environment.
Maintain tables, parameters, and setting within the VMS Host System for terminals, desktop computers, printers, and cash dispensers.
Develop and maintain internal procedures, technical documentations and build IT Support knowledgebase.
Communicate all updates for proper maintenance of equipment to the appropriate staff.
Keep management updated on outstanding issues that are not resolved in a timely manner in accordance with established escalation procedures.
Develop, document and implement operating procedures and conducts training as required
Develop and maintain a clear understanding of the business area needs and incorporating these needs into technical solutions by updating, developing and maintaining a thorough knowledge of credit union procedures, products, service, and data processing systems.
Properly escalates when user and system related security standards are not adhered to.
Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
Research and resolve system access support issues.
Performs other job-related duties as necessary.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
Effective oral and written communication skills required with a focus on troubleshooting and error identification.
Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: All levels of staff and management
EXTERNAL: Vendors
QUALIFICATIONS:
EDUCATION: Successful completion of High School curriculum and prerequisite completion Computer Technology classes.
EXPERIENCE:
Working knowledge of Microsoft Windows desktop operating system and MS Office.
Working knowledge of system hardware to include, PC's, printers, iPhones, iPads, and laptops.
Working knowledge with remote diagnostic tools.
Working knowledge of Access Management.
Working knowledge of network and system troubleshooting.
Demonstrates basic knowledge with systems security practices.
3. CERTIFICATIONS:
CompTIA A+ or equivalent work experience
PHYSICAL REQUIREMENTS:
Prolonged sitting throughout the workday to accomplish tasks.
Availability for emergency and on call duty 24 hours a day, 7 days a week, as needed.
Occasional travel may be required.
Lift and carry communications equipment and computer hardware weighing up to fifty pounds.
Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data.
Hearing within normal range.
Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.
May work additional work hours to accomplish tasks.
LICENSES/CERTIFICATIONS:
None
#LI-Remote
REV.1/22/2024
$26.3-27.5 hourly 1d ago
Apple Support Technician
Us It Solutions 3.9
Technical support representative job in Sacramento, CA
We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.
Job Description
Client is seeking two Apple SupportTechnician positions within IT Operations Workgroup. Client has approximately 55 Apple Devices deployed across the enterprise. These positions will be responsible for supporting all Apple Desktop and Laptop Mac devices with: OS installations, OS Break-Fix Issues, Application Installations and Troubleshooting, Hardware Installations, Hardware Break-Fix Issues, Encryption Administration, Network Administration (LAN/WAN), Anti-Virus Administration, Remote Management for Apple Devices.
Qualifications
Mandatory Requirements
1. Must have 5+ years' experience supporting 10-60 Apple Macintosh devices within an Enterprise Active Directory environment.
2. Must be a current Apple Certified Macintosh Technician (ACMT 2016 - Two Exams)
a. Apple Service Fundamentals Exam (Pearson Vue exam: #SVC-16A).
b. ACMT 2016 Mac Service Certification Exam(Pearson Vue exam: #MAC-16A).
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-57k yearly est. 60d+ ago
Mobile Device Technician/Customer Support (Telecommunications Engineer - Level III)
Lucayan Technology
Technical support representative job in Clay, CA
OUR COMPANY REVOLVES AROUND MISSION-DRIVEN ENGINEERING At Lucayan Technology Solutions LLC, we strive to solve our customer's hardest problems. Our highly focused customer-centric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air: and be the most innovative organization in the Government contracting space. Sounds cliche? No worries the proof is in the pudding. To get there, we need exceptionally talented, bright, and driven people. Join us if you'd like to be a part of our journey. Right here, right now, this is your chance to make history and put a ding in the universe.
Lucayan Technology Solutions is hiring MOBILE DEVICE TECHNICIAN/ CUSTOMER SUPPORT (TELECOMMUNICATIONS ENGINEER - LEVEL III).
REQUIREMENTS
Must have 3 years combined AF Medical/DHA Systems experience
Must be certified at IAT Level II per DoD 8570.01-M
Must provide proof of technical certifications and qualifications
Degree in IT, or computer science or related field
RESPONSIBILITIES
Responsible for all 60 MDG mobile device administration, operation, and maintenance
Manage the day to day mobile device (cellular phones, smart phones, MiFi devices, and pagers) activities
Assist 60 MDG Medical Information Systems Flight staff with routine work order completion supporting day-to-day customer and networking requirements (i.e., network engineer support, helpdesk support, work order support, equipment certificatins, D2D support, etc.) and other systems tasks assigned by the 60 MDG
Provide user administration and first line troubleshooing of the T-Metrics call queuing system
$78k-153k yearly est. 60d+ ago
Level I and II Rope Access Technician
Team Industrial Services, Inc. 4.8
Technical support representative job in Benicia, CA
The Rope Access - NDE Technician is responsible for carrying out standard rope access operations under the direct supervision of an authorized Level 3 rope access supervisor. The technician will use Industrial Rope Access methods and related equipment to access and complete a wide variety of inspection, maintenance and other industrial work tasks while on ropes or in difficult access areas. Technicians must have the ability to perform work that is physically demanding, have good communication skills and the ability to assimilate a large amount of new information. Responsibilities may also include rescue operations, technical reports and administrative tasks. Work hours, locations, shifts and nature of work assignments vary greatly, and travel may be required.
Essential Job Functions
* Maintains a safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concern;
* Performs all duties as assigned and adheres to TEAM's Core Values and 7 Critical Choices.
* Utilizes proper personal protective equipment.
* Follows the Rope Access Supervisor's or the Rope Access Lead Technician's directions.
* Displays a healthy respect for heights and follows all OSHA, site specific and Team safety procedures.
* Understands work permits and participate in job hazard analyses.
* Participates in required training, rope access certification sessions and maintains a working understanding of rope access safe working practices.
* Works in accordance with TEAM rope access policies and Rope Access Code of Practice.
* Inspects and verifies rope access systems and components before use.
* Recognizes worksite hazards and notifies the Rope Access Supervisor of any unsafe conditions.
* Maintains proficiency at rescue techniques and assist in rescues as directed and in accordance with certification level.
Job Qualifications
* Minimum of a High School Diploma or equivalent
* Minimum 18 years of age.
* IRATA certification
* NDT/ NDE Certification preferred
* Travel required.
* Must have a capacity for work at height.
Work Conditions
* Field duties require outdoor work in a plant atmosphere with varying weather conditions.
* Interaction with other crew employees, as well as supervisors and client personnel.
* Working in plant and/or shop areas around production machinery with extreme noise levels.
* Must be able to wear safety equipment as required by the safety department for personal protection.
* May be at more than one job site in a day and must be able to tolerate climate changes.
* May be required to travel out of town on a periodic basis.
Physical and Mental Requirements
* Ability to lift and carry 75 pounds.
* Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking and stooping.
* Tasks may also include physically moving and setting up inspection equipment (maximum component weight +/- 50 lbs.).
* Climbing and working off of ladders, stairs, scaffolding and objects in excess of 100 ft.
* Working extended hours and standing for extended periods of time.
* Work in indoor and outdoor environments in conditions of extreme heat and/ or cold.
* Work in and near industrial hazards.
* Must be able to walk and climb except when performing non-field duties.
* Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively.
* Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations.
* Ability to maintain focus and multitask effectively.
* Exhibits sensible and responsible behavior.
* Must meet IRATA certification requirements.
Additional Job Description
Anticipated compensation for this role is $52,000.00- $72,000.00 per year plus benefits.
Note: Disclosure as required by Cal. Lab. Code ยง 432.3 of the pay range for this role when being hired into our locations in California. Team reserves the right to pay more or less than the posted range. Actual compensation will be based on experience, qualifications, and geography.
$52k-72k yearly Auto-Apply 60d+ ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Davis, CA?
The average technical support representative in Davis, CA earns between $31,000 and $47,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Davis, CA