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Technical support representative jobs in Delaware - 450 jobs

  • Technical Service Representative - Packaging Coatings

    Ppg Architectural Finishes 4.4company rating

    Technical support representative job in Delaware

    As a Technical Service Representative (TSR), you will support the Packaging Coatings segment focusing on Mid- West accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and Service Representative Manager. Key Responsibilities Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements. Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window. Handle pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers. May be asked to lead projects, assist with process improvements, and look for cost savings for the customer. Coordinate, investigate, and recommend new business tools for users as requested. Qualifications High School Diploma with a technical background in Chemistry and/or Engineering with 5+ years of proven experience in the can making industry. Experience with customer quality systems and processes. May travel extensively in support of key customer programs. #LI-REMOTE About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
    $34k-40k yearly est. Auto-Apply 7d ago
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  • Training as a food technology specialist (m/f/d)

    Bell Food Group

    Technical support representative job in Delaware

    Are you interested in nutrition, have a soft spot for high-quality food and want to know exactly what's in it and how it's made? We'll show you how to make every bite a pleasure! Contract type Apprenticeship Workload 100% Start of employment 01.08.2026 Bell Deutschland GmbH & Co. KG Osterschepser Straße 40 26188 Edewecht Calculate route Language German What we offer Work-life balance We offer 30 vacation days, a flexitime system and special leave for important events such as marriage and relocation. In addition, you will receive two hours of personal study time per week as well as guaranteed post-apprenticeship employment in accordance with the collective labour agreement. In addition, you do not work on 24 December and 31 December. Professional development opportunities Expand your knowledge with extensive training programmes, high-quality courses at the Coop Training Centre and a wide range of personal development opportunities such as mentoring and coaching. Company events Experience unforgettable moments at our company events - celebrate and socialise together! Fair wages and social benefits You will also enjoy our corporate benefits (discounted online shopping offers) and a company pension scheme. We also cover the costs of your study materials and exam preparation courses. Your tasks * Imagine that you ensure "good taste" every day! This is exactly your main task as a prospective food technology specialist (m/f/d). * You ensure that our specialties satisfy palates all over the world: starting with the incoming goods inspection and compilation of raw materials. * To production according to fixed recipes and processes. * All the way to compliance with strict hygiene regulations and the testing of microbial samples in the laboratory. * After completing your training, you will be able to make your mark as a culinary and technical expert in high-quality food, from product development to quality control. What you bring with you * At least a good secondary school leaving certificate * Interest in food and nutrition * Concentrated and careful way of working * Technical understanding * Reliability and diligence
    $84k-123k yearly est. 60d+ ago
  • Local IT Support Analyst

    Norsk Hydro Asa

    Technical support representative job in Delaware

    Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company. What we offer you * Working at the world's only fully integrated aluminum and leading renewable energy company * Diverse, global teams * Flexible work environment/home office * We provide you the freedom to be creative and to learn from experts * Possibility to grow with the company, gain new certificates * Attractive benefit package What you will be doing * Taking active part in incident resolution * Working with global support teams to resolve both IT infrastructure and application related issues * Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s) * Monitoring and maintaining location specific infrastructure and applications following standard operating procedures * Take active part in location-specific and global IT projects * Maintaining user accounts within the locally supported applications * Acting as location representative of GBS IT professionals * Taking part in IT change management flows * Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults * Maintaining the location(s) specific part of the active directory * Follow global architecture-, security-, and operational standards and policies * Maintaining location specific IT documentations within your area of responsibility * Prioritizing work and operating with compliance of GBS IT Service Level Agreements What will make you successful? * IT Technician qualification is a must; IT Engineer or equivalent is preferred * Min. 5 years work experience on the field of IT Infrastructure * Fluency both in the native language (German) of supported location(s) and in English is a must * Show eagerness to learn and further develop yourself professionally * ITIL Certification (Education knowledge) * Exposure to and understanding of a manufacturing environment * Experience in basic Vendor management processes Equal opportunities Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us. Apply before: 28/02/2026 If you have any questions, please contact: Recruiter Janka Csaky ********************* Possible work locations Why Hydro? Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. Why Hydro? Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. About Hydro * Hydro is a leading aluminium and renewable energy company committed to a sustainable future * Founded: 1905 * Number of employees: 32,000 * Company presence in around 40 countries worldwide * President and CEO: Eivind Kallevik Learn more about Hydro Get to know us Purpose and values Hydro worldwide History and heritage Career areas Meet our people Hydro's talent community Can't find the right job? Be the first one to learn about new job opportunities that might be a perfect fit for you. Join Today Hydro's talent community Can't find the right job? Be the first one to learn about new job opportunities that might be a perfect fit for you. Join Today
    $44k-76k yearly est. Easy Apply 12d ago
  • User Support Analyst

    Rogers Corporation 4.8company rating

    Technical support representative job in Delaware

    This role is responsible for providing support related to computer hardware, software, and systems. Requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution. In addition, this role will be expected to help create new processes and procedures as business needs change. Essential Functions: * Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff. * Document the details related to a problem and resolution in the IT Request System. * Liaise team projects, complete tasks, and ensure they are completed on time and to specifications. * Facilitate the configuration and deployment of computer refresh at local site. * Protecting the company's data from unauthorized access and loss. * Monitoring and, if necessary, restoring the operational reliability of communication systems and networks at the Eschenbach site and other Group locations. * Programming and configuring the telecommunications system, activating and changing subscriber connections (fixed or mobile), connections to the data network (e.g., for remote maintenance of production facilities) * Installing, configuring, and administering network components, telephone systems, and WLAN infrastructures * Connection and integration of workstations and production machines to the network * Other duties as assigned. Qualifications: * Bachelor's Degree in related field. May consider equivalent work experience in lieu of degree. * 4+ years IT experience. * Fluency in German and English language * Experience with software deployment solutions, mobile/device/user management, VoIP phone systems, active directory, as well as folder access and permissioning. * Knowledge and expertise in business processes, service level agreements, standard operating procedures and policies. * Experience in working with various operating systems and knowledge of working with IT systems * Experience in supporting in the production area and, building on this, a systematic approach to troubleshooting * In-depth knowledge of Microsoft Windows (server/client) and Microsoft Office
    $54k-97k yearly est. 6d ago
  • Technology Specialist (Electrical Engineering, Computer Science) #21204 Wilmington

    Vanguard-Ip

    Technical support representative job in Wilmington, DE

    Premier IP Boutique Firm with Cravath level compensation. Among the leaders in every category of Patent Law and PTAB Activity. Awarded "Outstanding Workplace Award" for a positive and healthy firm culture. Represent primarily mid-sized to large companies. REQUIREMENTS • Strong background in Electrical Engineering, Computer Science, or closely related field (advanced degree preferred). • Prior patent prosecution experience • Superior writing skills and excellent academic credentials. • Registered before the U.S. Patent & Trademark office. SUMMARY Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge. Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter. We look forward to speaking with you, and learning more about what you are seeking in your next opportunity. CONFIDENTIALITY At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients. **Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest.
    $84k-123k yearly est. Auto-Apply 60d+ ago
  • Help Desk Support Technician

    Securenetmd

    Technical support representative job in Lewes, DE

    Full-time Description We seek a beginner to help our Help Desk solve our client's technology problems. This is an entry-level position and is perfect for someone right out of college or who has had less than one year of experience in the Information Technology field. We are willing to teach and train you to work tickets, remotely fix issues, and complete basic repairs. If you are looking for a career start, SecureNetMD is the perfect small business you are looking for. Please have the following foundational capabilities before hitting the apply button: Experience installing or assembling computers. Supporting various hardware devices- workstations, laptops, tablets, and phones. Providing essential “how to” assistance for productivity suite software. Worked within an IT ticketing/CRM system. What you must do: Act as the single point of contact between the end user and the IT department. Log all incidents and service requests. Provide updates on tickets that are in flight. Provide closure details. Quickly resolve user issues. Handle basic questions and troubleshooting. Provide essential troubleshooting assistance. Day to Day Activities: Providing end-user tech support via help desk channels. Troubleshooting technical issues. User account management. Escalating incidents that cannot be resolved to the next level of support in line with SLAs Identify potential major incidents and problems and highlight them to management. Updating users on the status of their incident or service request. Providing proactive maintenance on client devices as appropriate. What can we provide you? By joining SecureNetMD, you will receive competitive compensation and benefits, a positive work culture that follows the EOS leadership style, and growth opportunities. We value your time and encourage open communication. What we do matters, what our clients do matters, and what we do to support our community initiatives is a part of our everyday lives here at SecureNetMD. Plus, benefits on day one, PTO, and profit sharing make partnering with us a no-brainer. Why us and not them? We know what we are doing in the IT infrastructure world. Founded by two opposite personalities, Jack and Drew, they have been hands-on with the operations of SecureNetMD since day one. Jack, the company's mastermind, has been the driver in building the cabling department. He understands the industry and what we must do to help clients reach their desired level. Drew, the implementor, understands how to get our clients to that level. Partnered with many team members, we can be a single source solution partner for our client's technology solutions. We have high employee tenure because we treat our team members respectfully and with understanding. If we sound like a company you want to partner with, apply today.
    $44k-77k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Delaware

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $60k-84k yearly est. 13d ago
  • Product Support Specialist

    Vontier

    Technical support representative job in Dover, DE

    The primary role of this position is to lead the ATG and Red Jacket portfolio product by actively driving customer satisfaction through superior support and resolution. The individual will work closely with the Field Service, Technical Support, Product Management, Commercialization, Engineering and Quality members to provide technical recommendations and product functionality based on field experiences, with a heavy focus on new product and new customer problem solving and adoption. They will need to be a strong customer advocate while tracking the pulse of market and technology trends to ideate, incubate, and accelerate solutions that deliver high value to customer problems that differentiate vs competition. **Responsibilities** - Ensuring an improved feedback loop between product management and engineering to increase the rate of new product vitality - Driving share gain by championing innovative new platforms and features in an agile environment that maintain leadership position in the market and differentiate vs competition. - Defining the target customer segment, identifying customer pain points/problems to solve, developing a commercial hypothesis (qualitative), validating the commercial hypothesis (quantitative), outlining a clear value proposition for the target customer, defining positioning vs competition, and clearly defining the product/solution requirements. - Championing customer requirements throughout the process and ensuring development meets those requirements through proper customer engagement and field trial execution. - Ensuring we have support applications in place to increase "ease of doing business" with our Environmental Solutions brands - Partnering with the commercialization team to develop robust launch plans including global product content/assets (clear articulation of value proposition), competitive comparisons, value-based pricing strategy, sales enablement tools, launch presentations, and training materials. - Cultivating relationships with key technology partners that enhance the value of GVR's digital ecosystem. Drive experimentation to rapidly vet potential solutions and scale to maximize impact. - Global Responsibility: Heavy focus on North America with some International travel possible **Required Skills / Qualifications / Certifications / Tech Stack** **Essential** - 3+ years in technical/engineering backgrounds with a deep understanding of how the fueling infrastructure works - Ability to generate a high level of precise technical feedback to ensure new product hardware and software applications are working as needed in a field environment - Customer-centric mindset and comfort talking to end customers as necessary to help with product adoption - Ability to travel 25%+ of the time - **Preferable** - 2+ years of familiarity working with Veeder-Root's Environmental Solutions portfolio The base compensation range for this position is $100,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS GILBARCO VEEDER-ROOT** Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $100k-120k yearly 34d ago
  • Desktop Support

    Alpha Technologies USA 4.1company rating

    Technical support representative job in Wilmington, DE

    We are looking for a support person to provide on-site coverage for the Investments Business area, answering calls and being able to route it to the correct support person. The individual will also be required to do desk side support, resolving basic hardware and software problems. This person will be supported by a senior technician who will guide them through the process. The main purpose is to help provide on-site coverage as there are two support shifts, 7:30 am to 3:30 pm and 9:30 am to 6:00 pm. There is a one week rotation schedule for each shift and it is very important that the person be on-site and on time each morning. He or she will have 24 hour access to a senior technician at all times to help support the end users. The person may be assigned during down times, such as helping with PC and software inventory, hardware installations, projector setup for conferences, etc. Position Objective: The End User Specialist I will be responsible for providing technical and business process support for end-user applications. In this role, the End User Specialist I will work closely with our business and technology partners to monitor, track, and triage incidents reported by application end-users. The individual will be responsible to quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively. The individual will: Provide technical and business process support to application end user community. Respond to and communicate timely and effectively with end users providing professional, courteous, and knowledgeable service. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction while ensuring SLA compliance. Communicate and recommend business processes, procedures and diverse information to resolve customer issues. Gather end-user information, research internal knowledgebase and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to business operations. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken through resolution. Evaluate documented resolutions and analyze trends for ways to prevent repeat occurrence. Communicate application incidents and issues to key stakeholders, including management, development teams, end users, and unit leaders. Escalate incidents and issues when required; manage escalation through resolution and closure with the end-user. Identify, classify, and prioritize business critical issues, including production defects, fixes, and enhancements. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Provide UAT testing support of production defect resolutions during testing phases. Provide recommendations for support process improvement and implement changes. Qualifications Principal Accountabilities: Support Group Operations through the maintenance of existing system structure (related subsystems and applications). Provide user support on system-related issues. Ensure timely response to basic end-user inquiries and incidents, proper documentation and timely resolution leveraging resources from throughout the Group organization. Responsibility for ensuring that incident information is communicated effectively to the proper Technology and business contact points. Actively support implementation to validate application health and stability. Research, analyze and test application defects that involve basic system logic and interfaces with other Group systems Identify, classify, and prioritize production defects, ensuring proper awareness and escalation of critical issues, and appropriate understanding of business process impact. Collect and document relevant information related to production defects discovered, including affected application, details regarding defect reproduction, and expectations regarding appropriate application functionality. Perform application testing to validate technology solutions and fixes for production defects, and support post resolution activities. Timely identify, track, manage and resolve issues and risks Maintain expertise of business processes associated with the use of group applications. Skills and Knowledge: Skills: General Risk Management and situation management skills Ability to prioritize and multi-task balancing technical, business, and other drivers. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Ability to rapidly create concise, accurate and grammatically correct documentation to support incident recovery, including executive summaries, action logs, and information records. Ability to effectively prioritize and execute tasks with a sense of urgency in a high-pressure environment to ensure SLA compliance and rapid issue response. Knowledge: Working knowledge of and experience with Windows Operating systems 7, 10 and Server General knowledge of the Microsoft Office 2013, Lotus Notes. Working knowledge of and experience with supported applications, including an understanding of Investments Market Data software. General understanding of application interdependencies and affect those interdependencies have on supported business operations. Education and Experience: Education: BA/BS in Business Administration, Computer Science, Information Systems or equivalent experience preferred. Experience: 3-5 years experience in a role requiring strong communication and interpersonal skills, leading complex rapidly-created working groups towards the common goal of resolving an incident, coordinating activities, understanding relative priority and commanding respect during fast paced, high pressure incident control group meetings. 3-5 years experience in a role requiring strong documentation and writing skills, ability to communicate rapidly and effectively through the written word. 3-5 years of employee benefits insurance experience preferred. Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist
    $43k-58k yearly est. 60d+ ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical support representative job in Dover, DE

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $87k-115k yearly 46d ago
  • Computer Field Tech Position-dover DE

    BC Tech Pro 4.2company rating

    Technical support representative job in Dover, DE

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 13d ago
  • Technical Sales Support Benelux Job Details | C0001225248P

    Metso Outotec

    Technical support representative job in Delaware

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: 01/31/2026 Technical Sales Support & Customer Service Specialist We are seeking a Technical Sales Support & Customer Service Specialist Benelux to join our Sales & Service team. You will be responsible for supporting our local sales team and customers with high focus on spare and wear parts as well on capital investments, mainly for our dewatering, hydrometallurgy, pump and cyclones business. This position will be in the Netherlands or Belgium, whatever suits best, but we are happy to offer flexible working arrangements, including hybrid options. It involves limited amount of travelling in Benelux to visit our clients and support with your technical expertise. Responsible Region: Netherlands, Belgium, Luxemburg Office Location: Belgium or Netherlands Reports to: Manager Sales, Benelux * Responsible to deliver profitable business growth from allocated territory and sites for all Metso products. * Responsibility to create relationships with the people at customer site and share those with the organization, connecting key interfaces. * Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities. * Maintains and shares information of Metso installed base. * Supports Accounts Receivable and payment collections. * Execute technical support on site for allocated sites whenever needed. * Order entry and processing in the SAP system as well as in our CRM System. * Complete order processing, including quote creation and follow-up, as well as invoicing and follow-up * Technical and commercial handling of inquiries and complaints * Communication with factories and customers * Planning and commercial processing of service orders for our technicians * Support sales in keeping our CRM System permanently up to date, with information about opportunities, potential, clients contact details and install base How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. metso.com
    $57k-104k yearly est. 42d ago
  • Customer Service Rep(04436) - 132 Broadkill Rd.

    Domino's Franchise

    Technical support representative job in Milton, DE

    The Customer Service Representative position will involve greeting customers, answering phones, and entering data into computers. A friendly and upbeat personality, and the ability to multi-task is a huge asset in this fast- paced environment. The CSR will help the team organize and prepare orders for customers.
    $29k-37k yearly est. 9d ago
  • Customer Service Representative

    Dupont de Nemours Inc. 4.4company rating

    Technical support representative job in Wilmington, DE

    Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries - we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us. Position Overview Qnity has an opening position for a Customer Service Representative (CSR) located in Wilmington, DE. The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers' needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the Qnity product offerings. Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders flow through the order fulfillment process. This position will also require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service. Core Responsibilities: Manage customer orders through Customer Service work processes and systems. Handle all types of customer orders, including indent orders and services invoicing requests. Supports customers with coordination of returns when required, following Qnity's Return Policies. Maintain a thorough knowledge of the businesses' products, businesses, applications, and service offerings. Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence. Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions. Weekly participation in meetings with the Supply Chain team to analyze possible material delays. Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings. Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution. Support commercial strategies with Qnity customers across multiple businesses. Provide backup coverage as necessary. Responsible for establishing and maintaining relationships with the customers. Respond to sales team inquiries as: prices, stock, latest sales, etc. Requirements: Bachelor's degree or equivalent is preferred. Develop proficiency as a Customer Service Representative. Proven ability to build and maintain strong customer relationships. Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers. Ability to identify areas for improvement and escalate for change management implementation. Excellent interpersonal and written communication skills. Strong office skills. Salesforce.com experience is a plus. Knowledge of the Order to Cash (OTC) transactions in SAP. Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI). Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management. Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment. Logistics, operations, or manufacturing experience preferred. Additional Information: Customer visits may be required. #LI-RS1 Join our Talent Community to stay connected with us! Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page. We use Artificial Intelligence (AI) to enhance our recruitment process.
    $32k-39k yearly est. Auto-Apply 9d ago
  • Application Support - Technology Support Lead

    JPMC

    Technical support representative job in Wilmington, DE

    Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job responsibilities Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm Execute policies and procedures that ensure operational stability and availability Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Strong experience leading technologists to manage and solve complex technological issues at a firmwide level Proficiency in at least one programming language (e.g., Python, Java, Spring Boot, .Net, etc.) Proficiency in continuous integration and continuous delivery tooks (e.g., Jenkins, GitLab, Terraform, etc.) Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud Proficient in observability and monitoring tools and techniques Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with public cloud
    $87k-137k yearly est. Auto-Apply 60d+ ago
  • GEOGRAPHIC INFORMATION SYSTEM TECHNICIAN I

    City of Wilmington, de 3.8company rating

    Technical support representative job in Wilmington, DE

    The City of Wilmington, a leading Delaware employer, provides the City's sanitation, recycling, street cleaning, water, and transportation services through the Department of Public Works. The Department provides a wide array of services, including once-a-week recycling and once-a-week residential solid waste collection, treatment and distribution of high-quality drinking water, collection and treatment of sewage, stormwater management, sweeping of all City streets, street paving and repairs, maintenance of traffic signs and signals, line striping, rodent control, snow removal, and maintenance of the City fleet and City properties. DUTIES AND RESPONSIBILITIES This position performs a full range of GIS common tasks under minimal supervision while exercising discretion and independent judgment within the department's established guidelines. It ensures the development and maintenance of reports based upon spatially referenced data and digital mapping. This role reports to the City Engineer. Additional responsibilities include: * Data collecting, editing, computerized mapping, and sharing work primarily focusing on the water distribution and sewer collection systems. * Responsible for maintaining, upgrading, and utilizing the GIS data and computerized mapping associated with the City's Department of Public Works according to specifications and quality control standards. * Provide staff support and conduct research in retrieving information from various GIS-related files and relational databases. * Creates and manages metadata for data and projects. Performs data entry, digitization, and data manipulation. * Participates in the design, development, and creation of databases, maps, and other projects. * Provides GIS technical support in the development, presentation, and maintenance of geographic data applications. * Demonstrates continuous effort to improve operations, decrease turnaround time, and streamline work. * May keep basic records and prepare simple, accurate reports. * Obtains and/or creates and maintains additional data layers as needed, such as legislative boundaries, street centerlines, contaminated sites, planimetries, topographical maps, and aerial and parcel mapping. * Updates water and sewer systems with information from researching legacy records, Cityworks work orders and service records, and field data returned by crews. * Creates easement layers from paper documents. * Provides online map projects and datasets for staff. * Provides information to engineering consultants, DelDOT, and the general public. * Works with consultants on GIS-related projects to upgrade and add to the Public Works GIS system. * Generates display mapping for the Department of Public Works and shares information with other City departments using ArcGIS Online or server applications as requested. * Answers phones and provides relevant information to the general public and customers. * Provides field help for mobile applications. * Conducts GPS work. * Assists with minor hardware and software problems. * Performs all related work as required. CANDIDATE EVALUATION Evaluation for this position includes a review of the application materials, certification of qualified applicants, and a panel interview (in-person or virtual). EDUCATION AND EXPERIENCE REQUIREMENTS Graduation from an accredited college or university, preferably with a degree in Engineering, Geography, or related area, with relevant experience with GIS (Geographic Information System) and utility mapping, or any equivalent combination of engineering and training which provides the required knowledge, skills, and abilities. * Knowledge: Considerable knowledge using ESRI ArcGIS software. Knowledge of the basic principles and terminology of water and sewer systems. Field experience preferred. * Skills: Proficiency in MS Office (Word, Excel, Access, etc.). Computer-Aided Drafting (CAD) experience preferred. * Abilities: Ability to work effectively and complete job functions accurately under supervision. Ability to establish and maintain effective working relationships with the public and other City employees. * Licenses: Possess and maintain a valid driver's license with a good driving record. TOTAL COMPENSATION Compensation encompasses both salary administration and a comprehensive benefit package: * Salary Administration: New employees are hired at the starting salary up to the median salary/step four based on qualifications and internal equity within the classification. Merit increases are given after a satisfactory performance review. * Benefits: A comprehensive benefits package is available from day one. Visit ***************************** for details. SUPPLEMENTAL INFORMATION * This position is open to all internal and external applicants who meet the minimum qualifications. * To apply, visit ********************* Computers are available in the Department of Human Resources, City/County Building, 800 N. French St, 4th Floor, Wilmington, DE 19801. Call ************ to schedule an appointment for computer use. * The City of Wilmington is an equal opportunity employer. * City residency required within twelve (12) months of employment. * The City Code provides preference for eligible internal candidates, veterans, and current city residents. * The City of Wilmington is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, the City provides reasonable accommodation when requested without causing undue hardship. If accommodation is needed, please call ************.
    $44k-78k yearly est. 5d ago
  • IT Support Specialist

    TPG Staffing

    Technical support representative job in Wilmington, DE

    Job Title - IT Support Specialist Grow your career with a cutting-edge Fintech industry leader! Our client, a high-growth firm shaping the future of wealth management technology, is currently seeking an in-office IT Support Specialist for their Wilmington, DE office to help manage IT infrastructure and provide user support and training to a team of fintech professionals. The individual selected for this position will also be responsible for troubleshooting, setup and installation, maintenance, and documentation of our IT infrastructure. In addition to work at the primary location in Wilmington, this position will also require occasional work in the company's central NJ location as well. Responsibilities: User Support: Assist end users with technical issues via phone, chat, and in person. Troubleshooting: Diagnose and resolve problems with desktops, laptops, monitors, printers, and common software. Setup & Installation: Onboard new users, configure workstations, and install required applications. Maintenance: Monitor IT equipment and help with routine hardware and software upkeep. Training: Provide basic user guidance, tips, and best practices for hardware and software use. Documentation: Record issues, resolutions, and updates in the ticketing system; maintain IT asset inventory. Requirements: A working understanding of Active Directory and networking. Hands-on experience with Windows 11, Microsoft Office, and general desktop applications. Experience with mobile devices is a plus. The above requirements and qualifications are meant to describe the general nature of the position and do not represent all duties to be performed by the selected candidate. Please note that only candidates who are under consideration for the position will be contacted. The Company is an equal opportunity employer. All employment is decided on basis of qualifications, merit and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $44k-77k yearly est. 38d ago
  • Hourly Computer Support Tech

    Join Delaware Schools Consortium

    Technical support representative job in Delaware

    Technology/Field Technician District: New Castle County Vocational-Technical School District
    $39k-48k yearly est. 3d ago
  • Help Desk

    Apexon

    Technical support representative job in New Castle, DE

    Responsibilities This is an application-related Helpdesk position and not a computer hardware, software, or networking-related help desk position. Candidates will be trained on Microsoft custom-built applications & will have to provide helpdesk support for these applications. Candidates will have to work through the helpdesk tickets assigned to them towards resolution by understanding the issue and working towards a resolution. Preferred candidates are those who have exposure to help desk tools, documentation, escalation process & troubleshooting. This position will also involve minimal testing. Job Location : New Castle, Delaware, United States Latest Digital Insights BLOG Scaling Innovation with Lab as a Service: Turning Digital Transformation into Enterprise Value Innovation is no longer a long-horizon concept. It is a… Success Story A Leading Automotive SaaS Provider Revolutionizes Identity Management with… Apexon Enhances User Satisfaction 40% Increased System Resilience… Success Story A major US bank holding company… Apexon automates workflows and improves business rule management White Papers The Future of BFSI: Generative AI… Building A Roadmap To Success Blog Beyond Testing: Engineering Resilient Systems with Hardware, Software… In today's hyper-connected digital world, true resilience requires more than… Services TAKE THE DEVOPS SELF-ASSESSMENT How can we help you? Please enable JavaScript in your browser to complete this form. Please enable JavaScript in your browser to complete this form. Multiple Choice * * Artificial Intelligence * Data & Analytics * Digital Engineering * Experience Name * First Last Business Email * Direct Phone Number Question or Message * Custom Captcha * = Checkboxes * privacy policy and terms and conditions)" aria-errormessage="wpforms-24789-field_29_1-error" checked='checked'>By checking this box, I agree to receive SMS messages about [Message Type] from Apexon at the phone number provided above. The SMS frequency may vary. Data rates may apply. Text HELP to ************** for assistance. Reply STOP to opt out of receiving SMS messages (privacy policy and terms and conditions) Lead Source *Lead SourceSearch - Organic Submit *************** Collapse All Quick Links Artificial Intelligence Agentic AI Generative AI Advanced Analytics, AI/ML Intelligent Automation Data & Analytics RegTech Data Visualization Microsoft Fabric Data Management & Governance Data Strategy Managed Data Services Data Engineering Digital Engineering Cloud Native Platform Engineering * Cloud Strategy * Cloud Migration * Cloud Enablement * Cloud-Native Development * Application Modernization * Site Reliability Engineering * DevOps * Chaos Engineering Application Development * Custom Application Development * Low-code/No-code Development * Interactive Experiences IoT Development * Connected Medical Devices Quality Engineering * Test Automation * Functional Testing * Performance Testing * Regression Testing * Security Testing * Intelligent Testing & Automation for Salesforce * Compatibility Testing * Selenium-Based Test Automation * IoT Testing * Wearable Testing * Visual Testing * Intelligent Testing * Service Virtualization Experience UI/UX * UX Workshops * UI/UX Design * UX Research-as-a-Service Digital Commerce * Ecommerce Enablement * Digital Experience * Managed Services Salesforce Customer Experience Employee Experience Enterprise Service Management Apexon, Copyright 2026. All rights reserved. * * * * * * SitemapGlossaryPrivacy PolicyTerms & Conditions
    $42k-72k yearly est. Easy Apply 3d ago
  • Youth Peer Support Specialist

    Delaware Guidance Services for Children 2.8company rating

    Technical support representative job in Wilmington, DE

    About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off ( starting at 44 days of paid leave a year ) Up to 8% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Youth Peer Support Specialist will provide peer mentoring services, include peer counseling, mentoring, support, and advocacy according to the needs, interests and perspectives of youth receiving services from the Mobile Response and Stabilization Services (MRSS) program due to an identified crisis. The ultimate goal of peer mentoring is to engage the youth in the support available, advocate for the needs of the youth, and assist in transitioning into other support services that may be needed in the community. The focus of the Youth Peer Support Specialist is to support the youth during the risk assessment that occurs when a request is made to the MRSS program and to provide ongoing mentoring while the MRSS case is open. The Youth Peer Support Specialist will work closely with the MRSS crisis clinician to help the youth achieve their goals and find stability in the community. In addition, the incumbent is responsible for documentation of mentoring services provided from intake through discharge. This position is available due to grant funding that will end on September 30, 2025. Essential functions: Risk Assessment Mentoring Maintain professional, trauma-informed, and empathetic interactions during crisis interactions with children, families, and stakeholders Use critical thinking and risk management skills when connecting with youth during mentoring Understand and utilize knowledge about warning signs and risk factors associated with suicide risk and risk of harm to others Develop comprehensive skills in providing support for youth in crisis Case Management Provide individual peer support and counseling Share lived experience related to recovery, when appropriate Conduct routine home visits Communicate with and provide appropriate documentation to the DPBHS team, as needed Communicate with appropriate stakeholders to maintain a systems-based approach to assisting with the youth's stabilization Maintain complete, accurate, and timely documentation General Responsibilities Uphold professional standards of peer mentoring and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Competencies/ Capabilities: Reliability & Flexibility Customer Service Written and Verbal Communication Collaboration and Teamwork Supervisory responsibilities: None Work environment: Community-Based, Office location in Lewes or Wilmington Travel required: Travel to locations where the client resides or is located Minimum qualification: Lived experience as a youth who experienced support due to behavioral health needs Young Adult ages 18-24 years old High School Diploma or Equivalent Valid driver's license and satisfactory driving record EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $39k-52k yearly est. Auto-Apply 2d ago

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