Technical Support Representative Jobs in Easton, MA

NO 3rd Party Recruiters Contract assignment until July IT Service Desk Responsibilities: Provide service desk support by answering phone calls, managing the service desk email, and handling walk-in incident reports or service requests. Offer assistance during key student events, such as orientation, move-in day, placement, mid-term exams, and final exams. Provide support to faculty to address equipment and software requirements. Resolve tier 1 issues for end users, including troubleshooting computer hardware, software, network devices, and connectivity problems. Use the ITS (ServiceNow) ticketing system to log incidents or service requests. Independently research solutions or escalate issues to a Senior Specialist when necessary. Document solutions and procedures in the ServiceNow knowledge base and follow up with users to ensure issue resolution and accurate ticket documentation. Support during system outages and IT security emergencies by restricting access and implementing appropriate solutions to mitigate incidents. Reset user passwords for all university systems (e.g., Duo Mobile, Active Directory, email, Workday) according to ITS protocols. Monitor and analyze ticket trends to identify recurring issues. Perform software updates and patch management. Decommission outdated equipment and record asset disposal following university procedures. Required Qualifications: 1-3 years of relevant experience. Proficiency in MS Windows, Mac OS, Email systems, Web Browsers, Microsoft Office (Word, Excel, Outlook), imaging, and antivirus software. Strong written and verbal communication skills. Excellent customer service abilities. Team Structure: Reports to the Director of the Service Desk.

Our client located in New Bedford, MA has an immediate need for a PC Technician to join their team. The PC Technician will perform diversified technical duties both within and in support of the Management Information Services Department. Responsibilities Providing technical support to end users for various applications, devices, networking, operating systems, hardware/software Installation and configuration support Provide functional or technical supervision of other employees in the same or related classifications where supervisory responsibility is limited to occasional direction, guidance, explanation for assigned projects Required An Associates Degree in Computer Science or a related field or combination of equivalent education and experience is required A working knowledge of Network technologies; DNS, AD and MS Networking technologies, wireless, Smart phones, PDAs, MS desktop applications and standard imaging process is required Three (3) years of related work experience is required Experience with PC Repair Clinical Experience highly preferred About Delphi-US Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.

first PRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and onsite. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company's ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The ideal candidate must be articulate, possess strong technical troubleshooting abilities, demonstrates ownership and information retention abilities, and the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging Support end user VPN connectivity issues

Minimum 5+ years of experience working in IT environments troubleshooting electronic case management and/or EHR system electronic health record, including customer support and testing. Hands-on experience in managing escalated issues and dispute resolution of any components of a project with the ability to understand when to escalate issues to senior management. Business Analysis, Systems Analyst, or other related experience is preferred. Hands-on experience effectively using MS Office tools Demonstrated ability to understand and resolve reported production support or customer service issues. Ability to perform basic, straightforward configuration in systems to support customer requirements, based on published screen designs.

One of our clients in Boston, MA is urgently looking for a Help Desk Support Technician. Duration: Long-term Hourly: $35 - $38 per hour (W2) Must-to-Have Skills: Minimum 5-7 years of hands-on experience with L2 Help Desk support Hands-on experience with M365, SharePoint, OneDrive and MS Intune Experience with O365 and Active Directory is essential Basic experience with Firewall, switches and routers Prior experience with Asset Life Cycle (Onboarding & Offboarding) Expertise with Auto Pilot is an added advantage Experience with VIP support Nice-to-Have: IT Infrastructure/Network Support Related Certifications

ERSG is currently looking for an Offshore Site Support candidate for one of the largest offshore wind developers in the world based out of Quonset, Rhode Island on a rotational basis. Job Details: Offshore Site Support Geographic Location: Offshore - leaving from Quonset, RI Rotation: 2 weeks on, 2 weeks off Business Unit: Construction Job Classification: Offshore Operations & Logistics Employment Type: Contract, at least 1-2 years with the opportunity for contract renewals or to become a direct employee. Benefits: We offer health, dental, vision insurance and help contribute to 75% of that monthly cost and offer 401K with a 4% match after 12 months of employment. Responsibilities Coordinate offshore activities with the Marine and Helicopter Coordination Centre. Arrange meetings and liaise with project stakeholders Ensure adherence to project procedures, processes, and IT Tools. Support HSE when required. Operate the Offshore management system and provide lessons learnt/change requests. Participate in general lessons learned. Tasks Planning & Coordination of Construction, marine and Helicopter activities, including preparation of relevant documentation. Preparation & hosting the Daily Planning Meeting Liaison with the Packages & Contractors to keep operational conflicts to a minimum Liaison with MHCC re-execution of planned activities Manage and allocate custody (Time and space) Daily dialogue with relevant Contractors & Masters to ensure compliance with site procedures and OMS Ensure all vessels Masters & helicopter pilots complete Induction Assisting construction manager with tasks as required Chair / attend interface and kick off meetings with contractors. Ensuring personnel are approved within OMS. Assistance in VCC checklist & issuing of VCC. Liaising with HSE team members on findings, investigations and safety pushes. Providing input into Lessons Learnt for future projects. Training of new Offshore Support staff. Training of the O&M site planning team. Tracking and control of all cargo going offshore, including declarations to relevant authorities. Deliverables CTV/Helicopter Manifest for personnel tracking. SOMS Training Documents Vessel/Helicopter performance reports Daily coordination & Execution plan Requirements: GWO courses: Sea Survival, Working at Heights, First Aid, Fire Awareness, Manual Handling. BOSIET/HUET incl. CA-EBS OGUK Medical certificate including Chester Step

The Desktop Support Technician provides Level 2 IT support for healthcare-managed devices, including desktops, laptops, thin clients, tablets, monitors, printers, scanners, and other peripherals. Responsibilities include troubleshooting, software installation, hardware deployment, network connectivity testing, and ticket documentation. Key Responsibilities: Provide break/fix support for networked and stand-alone devices, prioritizing based on urgency. Escalate unresolved issues to Level 3 support. Deploy, configure, and maintain network devices and workstations. Perform scheduled preventive maintenance, including reimaging, hardware replacement, and cable management. Document work in ServiceNow and use knowledge base articles for issue resolution. Participate in large-scale deployments, system rollouts, and hardware moves. Support eCare (PeC) environment, printer/workstation inventory, and software updates. Carry and maintain assigned company equipment (Surface Go/Laptop). Assume on-call responsibilities and work after-hours/weekends as needed. Qualifications: 1+ year of customer service and hands-on IT support experience (preferably in healthcare). Experience with workstation, laptop, and printer installation, configuration, and troubleshooting. Ability to lift and carry up to 25 lbs of hardware. CompTIA, Microsoft, or ITIL certifications are a plus. Skills & Competencies: Windows 10, HP/Dell hardware, and peripheral support. Proficiency in Microsoft Office 365, Citrix XenApp, SCCM, and BitLocker encryption. Familiarity with network security tools (ForeScout NAC, LAPS, USMT). Strong customer service and ability to meet SLA requirements. Team-oriented, detail-focused, and able to work independently.

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: As a member of Forrester's event sales organization, the Audience Acquisition Rep communicates the value proposition of attending a Forrester event. This role serves as a product expert to drive Forrester event attendance and sell event tickets to attend our global summits and forums. This individual partners with sales reps and customer success managers to guide Forrester's clients and prospects in attending the most relevant events aligned with their business initiatives. The Audience Acquisition Rep supports internal Forrester needs related to event tickets. This includes assisting in reporting analysis for event tickets, working on event ticket projects, resolving technical attendee registration or ticket fulfillment issues, and answering general questions about Forrester events. The focus is on driving attendance, building awareness, and initiating adoption of and engagement with Forrester events. Job Description: Sell tickets for Forrester events. Build expertise across Forrester's research areas to map client business initiatives to Forrester's events to drive event attendance, support renewal rates, and lead to additional event ticket enrichment opportunities. Develop and evolve creative, strategic, and brand-building programs using digital and social media channels to promote Forrester events. Finesse the sales pitch to showcase the value of attending a Forrester event. Leverage client engagement activity within its portfolio to create an events engagement strategy to drive attendance. Partner with the account teams to promote upcoming events and discuss account health, value, and opportunities. Execute events engagement strategies with accounts to drive tickets sales. Coordinate with events product and marketing teams, research, and others to promote a high-quality event experience. Collaborate closely with the global event sales and customer success teams to share best practices, ensure standardized training and capabilities, and meet shared goals. Use the Forrester event registration platform, CRM system, event mobile app, and other technologies to support event customer service, attendee registration and reconciliation, onsite experience, and activity and opportunity tracking. Track all activity and correspondence in Forrester's CRM system. Follow up on tasks, leads, fulfillment items, and registrations within expected service levels. Be available to travel within the United States for Forrester events. Job Requirements: Experience as a related product specialist or in an inside sales and/or customer service field. History of prioritizing multiple tasks and meeting deadlines. Experience with Salesforce.com or other CRM systems. Success in driving solution-oriented client engagement and delivering high-quality customer service to internal and/or external clients. Strong attention to detail; a high degree of organization and a proficiency in leveraging internal systems. Strong high-level relationship skills; the confidence to hold conversations with senior-level executives via email and phone. Demonstrated the ability to thrive in a high-energy, fast-paced, and collaborative environment to achieve business results. Demonstrated project management and collaboration skills across functional groups. Knowledge of using social, inbound, content, and outbound marketing to penetrate accounts. A critical thinker; the ability to solve complex problems and drive innovation. Proven strong communication, research, and writing skills. Someone who is self-motivated to achieve goals. We're a network of knowledge and experience leading to richer, fuller careers. Here, we're always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It's a place where everyone is given the tools, support, and runway they need to go far. We'll be right there beside you, every step of the way. Let's be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor FLSA Status: Non-Exempt Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester's recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply. Benefits at a Glance Benefits at a Glance - Cambridge

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

No H1B and/or C2C please!! One of our leading Pharmaceutical client is looking for a Scientific Application Support Specialist (Pharma/Biotech/CRO), who will support provides technical expertise, user support, and troubleshooting for applications used in scientific research and development. The applications are both biology and chemistry focused. This role bridges the gap between researchers and IT teams, ensuring software tools meet the needs of scientific workflows and analysis.. Job Title: Scientific Application Support Specialist (Pharma/Biotech/CRO) W2 Contract & Hybrid role (2 day onsite) Work Location: Cambridge, MA Required Education & Experience:- Bachelor's or Master's degree in a scientific field, computer science, or a related discipline Proficiency in operating systems (e.g., Linux, Windows, mac OS) and scripting languages (e.g., Python, R, Bash) Familiarity with scientific software packages, databases, and data analysis tools. (Ex. Pipeline Pilot, E-Lab Notebook, Spotfire, LIMS) Job Description:- Provide first-line and advanced support for scientific applications, addressing user issues and inquiries. Troubleshoot application performance, functionality, and integration problems. Work with Discovery R&D IT to manage scientific applications tickets and requests Install, configure, and maintain software applications tailored to scientific research. Manage updates, patches, and compatibility checks for scientific tools and databases. Create and maintain technical documentation, FAQs, user training guides. Monitor application performance, ensuring reliability and efficiency in research workflows. Act as a liaison between scientists, developers, and IT teams to enhance application functionality. Collaborate with vendors and internal teams to resolve complex technical issues. Work with business analysts for new application requests and enhanced capabilities for existing scientific applications. If you are a right fit as per the skills requirements and this job excites you then please apply quick!!

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation's leading brands. We are currently seeking a Service Desk Specialist - Tier 2 for a dynamic, fast-paced medical technology company located in Charlton, MA. This is a 4-month contract opportunity with an on-site requirement. As a Service Desk Specialist - Tier 2, you will play a critical role in ensuring smooth IT operations by providing second-level support for technical issues and managing escalations from Service Desk Support Analysts. You will work directly with business partners, offering deskside support, troubleshooting technical issues, and helping create solutions documentation. If you have a strong technical background and enjoy solving complex problems, this is the perfect opportunity for you. Responsibilities: Act as the second level of contact for handling technical support issues escalated from Service Desk Support Analysts or submitted via Self-Service. Provide deskside support and resolve incidents or service requests. Conduct problem management and develop solution documentation for internal Service Desk use as well as business partner use. Troubleshoot hardware and software issues, escalating unresolved matters as necessary. Requirements: Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center operations, mobile devices, and anti-virus/spyware software. In-depth experience with desktop and laptop hardware troubleshooting. Familiarity with peripherals such as printers and desk phones. Scripting knowledge is a plus. Degree Requirements: Associates Degree or equivalent experience. Certification Requirements: Familiarity with ITIL processes and framework. ITIL v3 or 2011 certification. Help Desk and/or Desktop Support technical certification. Perks & Benefits: Medical, Dental, and Vision Insurance Life Insurance 401k Program Commuter Benefit eLearning & Education Reimbursement Ongoing Training & Development To qualify for benefits, candidates must work over 30 hours per week, and the length of assignment must be a minimum of 10 weeks. If you meet the qualifications for the Service Desk Specialist - Tier 2 role, we encourage you to apply now. Our recruitment team will reach out to guide you through the interview process and advocate on your behalf to help secure your next great opportunity.

Build a career in IT with a growing local company! The NEEDS Center is a growing non-profit organization that specializes in providing services and support to adults with developmental disabilities at our 27 group homes & 4 Day Centers in Massachusetts. The Information Technology Support Specialist (ITSS) is responsible for assisting users throughout the organization with technical issues or questions relating to computer hardware, mobile devices and software. In this role, your duties will include handling support tickets, taking phone calls or communicating with users through messaging platforms, helping users diagnose technical issues and supporting daily IT operations, and all departments and system users. This position is onsite Monday-Friday, 8am-4pm in our Andover, MA office. What you will be doing: Ensures prompt computer, telephone, and network support to all system users Provides technical assistance and advice to NEEDS staff and Reports to the DIT on a regular basis on department performance, critical issues, resource needs, etc. Performs daily IT operations as needed. Installs, and/or provides technical advice for the installation of technology. Running and terminating networking cables for networking infrastructure Communicates and implements companywide policies and procedures. Helps execute short and long-term plans to meet present and future automation, communication, and other technology needs. Helps implement security of the IT infrastructure and systems and executes short and long-term plans for eliminating security risks. Confers with operational and management employees of all departments to learn the nature of their operations and the type of data and equipment needed to attain desired results. Helps analyze business requirements for IT systems and assesses need for new equipment and software. Ensures a complete inventory of all company -owned computer hardware and software and maintains a regular schedule for routine maintenance of equipment and software. Position will require occasional (2-3 times per year) travel to Florida for 1-2 days. Performs other related duties as required. What we'd like from you: Excellent hands-on problem-solving and troubleshooting skills. Basic knowledge of computer and networking principles. Networking experience and PowerShell scripting experience is a required Some experience with Cyber Security is a plus Experience with Windows and Macintosh operating systems preferred. Microsoft Azure, Office 365 experience preferred. Zendesk experience preferred The ability to communicate technical information in an accessible manner to non-technical employees. Ability to effectively prioritize and execute tasks in a timely manner. Customer-service focus & a collaborative mindset. Prior experience working on a Helpdesk, in IT, or similar technical function. Great Benefits Include: Health insurance (Blue Cross Blue Shield) Dental insurance, Vision insurance, and FSA 403B Retirement Plan with generous employer match Generous PTO policy 11 Paid Holidays and your birthday off! Tuition Reimbursement and Tuition Remission. Pay: $60,000-$70,000/year The NEEDS Center provides support and services for individuals with developmental disabilities, including Autism Spectrum Disorder (ASD), with a focus on those experiencing challenging behaviors or dual diagnoses. Our approach combines Applied Behavior Analysis (ABA) and Positive Behavior Support (PBS) to help individuals achieve greater independence.

Hi, We have an immediate opening for our client .Please let me know if you will be interested in the below opening. Desktop Support Analyst Duration : 2 years contract MGT is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 50th year in 2024, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance. Our mission is to impact communities for good. Summary: This position provides day-to-day consultation, training & troubleshooting to computer users for hardware, software, network and related computer systems and their peripheral devices. This position requires both phone and hands-on support. 1+ years of previous Help Desk experience are required. Great communications and customer service and troubleshooting skills are a must! Essential Duties and Responsibilities: Resolve hardware and software support communications (telephone calls, voicemail and e-mail) directly from end users Identifies, researches, and resolves complex technical problems Track all hardware and software inventory issued to employees Perform all desktop hardware/software installations, software updates, and licensing issues Log all received calls, e-mails and voicemails as required in the Help Desk Support System Continually suggest system/process improvements to ensure superior user experience Replace/install/configure all user hardware as needed in a timely manner Work with IT staff to escalate issues as needed Works with contractors and vendors when external help is required Train staff on hardware, software and network use Participate in special projects as appropriate Maintain good working relationships with users, department managers, vendors and other IT professionals to continuously improve the ability of the Help Desk to meet its mission Provide excellent customer service Keep up-to-date on emerging technologies and regularly update skills to match newly acquired systems or services Any and all other responsibilities as assigned Supervisory Responsibilities: N/A Qualifications: Excellent written and verbal skills Must be self-motivated with strong sense of ownership Must be able to lift 50lbs & climb ladders Must have a valid driver's license Must be able to pass background checks Education/Experience: Associates degree in an Information Technology field and/or equivalent experience MCDST, ITIL, A+, N+, VCA-DCV, VCA-DTM or equivalent certification a plus Microsoft Windows 10 Workstations in a virtualized environment Experience with thin client use/management Microsoft Office 365 Hardware/Software troubleshooting Networking experience including TCP/IP, DHCP, VLANs, etc. Active Directory user administration\Group Policy tools Experience with VMWare Horizon (View) and VMware vSphere Thorough knowledge of desktop and business/technical support systems MGT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Board, we power financial and operational planning solutions for the world's best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What's been key to our success? Our people-we value everyone's unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved. Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here! We are currently looking for a Senior Premium Support Specialist to join a rapidly growing Premium Support team. In this role, you will be accountable for providing assistance to a range of Management Information, Financial Reporting, Forecasting and Planning applications developed for some of Board's key accounts. This position is based in Boston reporting to the Premium Support Team Lead. The Premium Support team plays a pivotal role in Board's Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers' ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals. Objectives: Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions. Provide application support for Board's ready-built Financial Consolidation applications. Participate in extensive knowledge transfer processes between delivery and maintenance teams. Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems. Identify areas for improvement in existing applications. Work closely with the Board Product team by relaying Customer and market feedback. Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform. Provide Reactive support for existing customers if/when questions/issues in their existing application arise. Requirements: Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field. Experience with systems like Anaplan, TM1, Oracle, O9, JDA/Blue Yonder, SAP is preferrable. Previous Support or Consulting experience within Supply Chain, FP&A or Retail planning Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial. Exposure to multi-dimensional or OLAP technology preferred. Knowledge of SQL advantageous. Great de-escalation skills and capacity to work in very tight time frames. Strong troubleshooting, root-cause analysis and reverse engineering capacity. Ability to grasp elaborate business requirements and translate those into solutions within the Board platform. Excellent written and verbal communication skills. Our commitment to Diversity and Inclusion Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!

Elevate Technology Solutions is currently accepting applications for a Tier 1 Support Engineer. Your role is to act as the first point of contact for client IT support requests and incidents. Triaging and resolving basic IT issues like password resets, software troubleshooting, and general end-user support. This is a position based out of our Brockton, MA headquarters and does require working from the office and client sites. The Tier 1 Support Engineer will be responsible for the following: Providing excellent customer service by responding promptly and professionally to client inquiries. Answering incoming phone calls and emails to initiate new service requests. Performing initial diagnostics and troubleshooting steps for more complex issues requiring escalation. Assisting with routine maintenance tasks like patching and updates. Configuring and shipping laptops, phones or tablets. Managing assigned tickets daily to comply with service level agreements. Participating in training programs to enhance technical skills and knowledge. Collaborating with and learning from senior engineers. The Tier 1 role is crucial for MSPs (Managed Service Providers) as it ensures prompt and efficient resolution of common client issues, while escalating complex problems to specialized teams, ultimately delivering best in class service and support. To excel in this position, candidates should possess the following attributes: Time Management: You have developed time management skills and can manage multiple assigned tasks in a short time period. Communication: Excellent verbal and written communication skills for interacting with clients. Team-oriented: Strong interpersonal skills and a team-oriented mindset. Intellectual Curiosity: Possessing a desire to continuously expand technical knowledge. Client-centric: Demonstrates empathy and adeptness in understanding people and situations. Recognizes the importance of assisting clients in achieving their business objectives. Possesses a genuine desire to support individuals and streamline their work processes. Exhibits exceptional skill in setting and meeting expectations consistently. Education and Years of Experience: High school diploma required; associate or bachelor's degree preferred. Other relevant certifications like Microsoft, CompTIA, etc. can be advantageous Knowledge, Skills, and Abilities: Prior experience in a customer-facing role, providing technical support where you demonstrated patience, empathy, and commitment to delivering outstanding customer service. Proven experience in troubleshooting and resolving basic technical issues. Experience with remote support tools, diagnostic utilities, and ticketing systems. Familiarity with operating systems like Windows, Linux, and mac OS. Fundamental understanding or Active Directory, Office 365 Administration and Entra ID (Azure). Strong foundational knowledge of computer hardware, software, and networking concepts. Analytical and logical approach to troubleshooting and issue resolution. Proficiency in using remote support tools, diagnostic utilities, and ticketing systems. Ability to follow established processes, procedures, and best practices. Excellent verbal and written communication skills for interacting with clients. Willingness to learn from experienced colleagues and participate in training programs Please visit similar jobs at ***************** Elevate Technology Solutions Elevate is a small business with solid past performance and a record of bringing innovation, cost savings and seasoned experts to our customers. “Exceeding Expectations-Raising the Bar”

IT Support Specialist 💵Salary: $35,000 - $45,000 Are you an energetic problem-solver ready to respond to IT support issues? Do you have a strong technical aptitude with ability to think strategically and creatively? Do you want to work in a tight-knit and collaborative company? We are seeking an IT Support Specialist with a background in Windows and Office365. You will be joining a vibrant and supportive work environment where the growth and development of your technical skills are highly valued, in a reputable firm that is extremely well-regarded for their collaborative culture. What will the role look like? ⭐ You'll work collaboratively in a tight-knit collaborative environment to implement creative IT solutions to user issues. ⭐ You'll undergo ongoing training in both hardware and software to finetune your skills. ⭐ You'll see the tangible impact of your own work across the company's nationwide infrastructure presence. What do you need? Mastery of the Microsoft environment, Office365, and Windows server, as well as some experience in AV systems and mac OS. The ability to troubleshoot and maintain a variety of IT infrastructure systems. Excellent verbal and written communication skills to clearly communicate technical guidance to users. What's in it for you? The opportunity to perform critical escalated support and continue to enhance your technical skills. The chance to join a tight-knit and collaborative team that values investment in its employees' learning and development. Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below. ***************************** ***************

About Socomec SOCOMEC was founded in 1922 and has its global headquarters in France. SOCOMEC designs and manufactures cutting-edge products and solutions within its core areas of expertise: Critical Power, Power Switching, Power Monitoring, and Energy Storage. With 10% of its annual sales revenue being reinvested into research and development, SOCOMEC even has its very own state-of-the-art testing laboratories. As an independent manufacturer, with 12 international manufacturing sites, Socomec is known for its innovative, high-quality products. We have grown to a global team of over 3,600 employees. Socomec is comprised of 28 subsidiary companies worldwide, with a strong and growing presence in North America. This Junior Technical Support Engineer role is located in Watertown, Massachusetts. Key Responsibilities and Accountabilities: Applications Engineering: Confer directly with customers and engineers to assess equipment needs and to determine system requirements for new projects Develop, present, and respond to proposals for customer requirements; work with product managers to propose industry-specific solutions Prepare and deliver technical presentations explaining Socomec products, features, connectivity, and/or services to customers and prospective customers Prepare situational case studies based on experiences in the field Conduct demonstrations and trial installations of equipment; Manipulate demo/sample equipment, in both office showrooms and traveling demo-van Technical Support Answer technical inquiries from both the clients and internal employees Investigate and troubleshoot problems; provide technical assistance and support by referencing technical manuals, conferring with users, and/or conducting product diagnostics Become an expert in Socomec products; train and onboard sales professionals on the Socomec portfolio and relevant application Use and help improve existing templates for various reports and presentations Be a primary user for multiple platforms and software's, both Socomec and 3rd Party Prepare/manage reports for Remote Support and Customer calls Marketing Support Confer with Product Management, MARCOM teams, and Sales to support Socomec's marketing strategies and activities; promote products and services Present seminars and Q&A sessions to clients, general sales teams and reps; host trainings focused on Socomec products and customer applications Participate in promotional activities like Conventions and Trade Shows Assist in the creation and management of marketing collateral materials for product launches and upgrades/updates Update technical aspects of promotional materials, and collaborate with Marketing team to update existing marketing resources to modern offerings Support with product catalog; confer with Marketing team to ensure all corrections are implemented Essential Qualifications, Experience, and Skills Bachelor degree in Electrical Engineering Understanding of electrical engineering; able to apply knowledge Previous experience interacting directly with customers Excellent communication skills (written and verbal), interpersonal skills, and networking/collaboration abilities Technical and creative problem-solving skills; ability to systematically diagnose problems and determine solutions Exceptional time management and multitasking skills Detail-oriented Creativity to assist with marketing initiatives Proficient in majority of Microsoft Office software's Preferred Qualifications 2+ years of related technical experience Previous experience using customer relationship management (CRM) software e.g. Salesforce; update and track customers within software Excellent presentation skills, with previous experience building presentation materials and speaking to small and medium-sized groups. Working Conditions: Hybrid Remote/In-Office expectations Minimum 3 days per week in-office (when not traveling) Flexible WFH days, but dispersed amongst the team (min 1 in-office M-F) Morning availability emphasized, in order to contact colleagues overseas (UK, France, Italy) Possible travel: Up to 30% of yearly working hours, up to 3 trips per month (max) Majority of destinations remain within North America. Potential overseas travel to company HQ in France (for training) Drivers license required If you believe you have the necessary skills and experience for this job, please upload your résumé and apply through LinkedIn. Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment. We thank all those who apply. However, only those candidates selected for an interview will be contacted.

The DMH Therapeutic Support Specialist works with youth for a year, or more, to mentor, establish daily life skills, strengthening and establishing lifelong connections. TSS's will work collaboratively with youth who have experienced serious emotional disturbance or other mental and emotional challenges that impact their well-being. TSSs' are guided by the Community Service Plan, and they work to help youth and or families meet their goals. TSS's typically provide some or all the following services: strength-based counseling and support that includes working with the school or employer (if applicable), to monitor functioning and activities and provide coaching based on interests and or needs. This could include job searching, monitoring school attendance, finding pro social community-based activities and encouraging the youth to engage in the activities that may assist in building their self-esteem and the positive connections that they have. This includes working on appropriate peer friendships and positive social and recreational activities. The MPA difference: Mount Prospect Academy is proud to be CARF accredited for Intensive Family-Based Services. Weekly one-hour clinical supervision; licensure supervision is available for qualifying clinicians Weekly team meetings provide a space for additional case conceptualization and team communication Flexible schedules Mileage reimbursement Hybrid Schedule (3 days in office, 2 from home) Office culture and values Supportive work environment and open-door policy Encouragement to pursue passions and collaborate closely with other team members An emphasis on the importance of professional development; internal and external training opportunities are provided and encouraged Encouragement of creative engagement approaches Commitment to the well-being of its employees and self-care as an integral part of the culture Benefits: Comprehensive benefits package includes: Medical including Flexible Spending Account and Health Reimbursement Account, Dental, Vision, 403b, Life Insurance, AD&D, Long Term Disability, Short Term Disability, Wellness programs, Legal Services, Employee discount programs, Paid time off, Telemedicine, Employee Assistance Program. Job Requirements: A Therapeutic Support Specialist holds a bachelor's degree in a human services field and one or more year(s) of experience working with Youth who have experienced serious emotional disturbance or other mental and emotional challenges to well-being. Valid driver's license with insured transportation. Willing to travel throughout the region to clients' homes. Position requires background check, driving, and other record checks EEO employer ******************************************************* #IDCBS Compensation details: 18-21 PI27957f503f1f-26***********0

Help Desk Specialist - BOSTON Candidates Only - Hybrid in Boston Contract $15-19/hr to full-time $54-58k No C2C - Must be able to work without sponsorship IT Help Desk Technician 2+ years' experience Ability to travel to clients onsite in and around the Boston area (Waltham, Cambridge, Boston) Great communications and ability to work with our client users and customer VIP executives at their office locations Laptop workstation setups & user onboards is the main function with client office support that includes A/V media rooms, Wifi/Network, Printers, Phones, Level1 Helpdesk triage & trouble-shooting etc… Supporting Level1 ticket requests for clients as part of the helpdesk team and rolls into our Helpdesk Manager/Lead Some background with Windows including Windows 11 upgrade support and rollouts to laptops Some background in MacOS workstation support We offer $500 referral bonus to anyone you refer that we place for a min of 3 months. Best regards, Kelli