Technical support representative jobs in Eden Prairie, MN - 1,848 jobs
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B2B Customer Service Representative ($50-60K)
Ultimate Staffing 3.6
Technical support representative job in Eden Prairie, MN
The B2B Customer Service Representative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information.
**This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! **
Key Responsibilities:
Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling.
Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations.
Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge.
Training: Participate in ongoing training and briefings to stay updated on changes in products and services.
Information Maintenance: Keep updated on products, services, and promotions to meet business line goals.
Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary.
Requirements:
ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred.
Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously.
Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Customer Service Experience: Minimum of 2 years of phone customer service experience
Self-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment.
Communication Skills: Strong verbal, written, and interpersonal communication skills.
Problem-Solving: Excellent listening and problem-solving abilities.
Team Player: Ability to work effectively in a team environment.
Additional Info:
Annual Salary: $50-60K
Schedule: 8:00 am- 5:00 pm M-F
Location: 100% In-Office
Type: Direct Hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
$50k-60k yearly 5d ago
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Customer Service Representative
Russell Tobin 4.1
Technical support representative job in Saint Paul, MN
Russell Tobin's client is hiring a Customer Service Representative in Saint Paul, MN
Employment Type: Contract
Pay rate: $23-$25/hr
Responsibilities:
Provide exceptional customer service to investment clients
Assist clients with: Account maintenance requests, website navigation and online tools, asset transfers, and correspondence and general inquiries
Perform accurate and timely data entry related to transactions and account updates
Process new account applications in compliance with regulatory standards
Maintain detailed and accurate records
Coordinate with internal teams to resolve operational or account-related issues
Support overall operational efficiency during the brokerage conversion
Requirements:
High school diploma or equivalent
Relevant experience in a contact center or customer service environment
Proven reliability and strong commitment to excellent customer service
Strong telephone, verbal, and interpersonal communication skills
High attention to detail with the ability to follow procedures independently
Proficient in Microsoft Office and general computer navigation
Prior banking or financial services experience preferred
Client registrations (past or present) a plus
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$23-25 hourly 2d ago
Property & Casualty Insurance Customer Service Representative
Farmers Union Agency 4.6
Technical support representative job in Saint Paul, MN
We're hiring for a Property & Casualty Insurance Customer Service Representative to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn.
Responsibilities
• Assist clients with auto, home, commercial and farm P&C insurance questions
• Make policy changes, process renewals, and handle cancellations
• Explain coverage, billing, and policy documents in a clear, friendly way
• Issue ID cards, certificates of insurance, and other policy requests
• Work with insurance carriers to resolve client needs
• Keep client information accurate and up to date
• Spot opportunities to help clients with additional coverage and refer them to licensed producers
• Deliver excellent customer service by phone and email
• Assist the Licensed Agent/Producer in operating and growing their business.
Qualifications
• Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience
• Strong communication and organization skills
• Comfort using computers and learning new systems
• Ability to manage multiple tasks and stay detail-focused
• Active Property & Casualty license or able to obtain within 60 days.
What We Offer
• Health, dental, vision, life, and LTD insurance
• 401(k) with employer match
• Bonus based on performance
• Flexible Schedule
• Paid time off and holidays
• Supportive, collaborative work environment
• Opportunities for growth, training, and leadership in shaping agency operations
$31k-39k yearly est. 5d ago
Individualized Home Support Specialist
Brightpath LLC
Technical support representative job in Eden Prairie, MN
Individualized Home Support Specialist (IHSS)
BrightPath LLC
Pay Rate: $19 - $23 per hour (based on experience and qualifications) Locations: Roseville, North and South Minneapolis, Eden Prairie, Richfield, Bloomington, Golden Valley and surrounding areas
Weekly Hours: Part time - hours vary (morning, afternoon, evening)
Looking for Flexible, Rewarding Part-Time Work That Fits Your Life?
Whether you're a college student, a retiree, a parent, or someone with another job, BrightPath LLC offers a flexible role that fits around your schedule. Enjoy meaningful work with benefits and opportunities to grow your hours over time by adding more clients to your caseload.
About the Role
As an Individualized Home Support Specialist (IHSS), you'll provide personalized, one-on-one support to clients with diverse interests and needs. Your schedule is adaptable, typically in the afternoons or evenings, allowing you to balance this role with your other obligations.
What You'll Do
Your work will be shaped by each client's unique personality and interests, keeping your role engaging and rewarding. Activities may include:
Outdoor Adventures: Walks, bike rides, park visits, or nature trails.
Creative Activities: Cooking new recipes, arts and crafts, music, or photography.
Community Engagement: Attending events, shopping trips, or volunteering.
Daily Living Support: Assisting with routines, household tasks, and organization.
Fitness & Wellness: Supporting exercise, swimming, or mindfulness practices.
Technology Help: Assisting clients with apps, social media, or other tools.
Your role is to provide guidance, encouragement, and safety while supporting your clients' individual goals and preferences.
Work Hours
Variable and Flexible: Hours depend on client needs and caseload size.
Afternoons/Evenings: Ideal for balancing with school, family, or another job.
Grow Your Hours: Potential to expand to full-time by taking on more clients.
Why BrightPath?
We offer a benefits package, even for part-time employees:
Available to All Employees:
Flexible Schedule
Mileage Reimbursement
Paid Orientation
Paid Training
Paid Time Off (PTO) (with an average of 12 hours/week on a quarterly basis)
Earned Sick and Safe Time (ESST) (1 hour for every 30 hours worked)
Parental Leave
Paid Sick Time
Professional Development Assistance
Available to Those Averaging 30+ Hours/Week Quarterly:
Dental Insurance
Vision Insurance
Health Insurance
401(k) and 401(k) Matching
Retirement Plan
Who We're Looking For
Compassionate & Patient: You care about helping others thrive.
Flexible & Adaptable: Open to different activities and schedules.
Proactive Communicator: Clear and consistent communication.
Independent & Reliable: Can work with minimal supervision.
Qualifications
High School Diploma or GED
18 Years or Older
Valid Driver's License, Reliable Vehicle, and Auto Insurance
Ability to Pass Background Checks
Maintain primary personal auto liability insurance
meeting required CSL limits and provide proof upon request
Experience with Disabilities (a plus, but not required)
Perfect For
College Students: Flexible hours that fit around your class schedule.
Retirees: Stay active and engaged with meaningful work.
Parents: Balance part-time work with family commitments.
Anyone Seeking Supplemental Income: Flexible scheduling to fit your life.
Ready to Make a Difference?
If you want flexible, meaningful work with great benefits, apply today to join the BrightPath team!
BrightPath LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.
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$19-23 hourly 3d ago
Asura Homecare Support Specialist
Asura 3.7
Technical support representative job in Hopkins, MN
We are in incredible team where each employee can bring their whole self to work. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. SMG Offers:
Work/Life Flexibility
Professional Development Opportunities.Generous Paid Time Off options
Free Mental Health/Wellbeing Program
Health, Dental, & Vision Insurance for full time employees
HSA + FSA for full time employees
Retirement Plan
Company Paid Disability & Life Insurance for full time employees
About This Role:
The Consultation Support Specialist will serve as the initial point of contact for participants seeking Consultation Services. The Consultation Support Specialist will work with the State of Minnesota, Lead Agencies, service provider agencies, and Participants; to ensure accurate assessments are received, guide all parties through the intake process, and connect Participants with their assigned Consultation Advisor. They will continue to work with the team to ensure that all Service Delivery Plans are accurately completed per DHS standards and share them with other appropriate parties as needed. Consultation Support Specialists will serve as a resource for both internal and external stakeholders by managing inbound and outbound questions and inquiries regarding all aspects of consultation services.
Requirements
One year of in person or phone-based customer service experinece required.
Associates degree preferred.
Experience providing direct services or experience coordinating own services preferred.
Excellent oral and written communication skills.
Demonstrate creativity, critical thinking, and problem-solving skills in varying environments.
Ability to meet deadlines and leverage resources to deliver person-centered services within deadlines.
Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
Maintain a high standard of professional courtesy, flexibility, confidentiality, while working independently as a team member.
Intermediate computer skills including internal office and organizational software (MS Office/Excel), and the ability to gain proficiency with Accra specific systems and navigate various online databases.
Must pass a background study with the Minnesota Department of Human Services.
Salary Description
19.82-23.50
$30k-39k yearly est. 3d ago
Technical Service Representative - Packaging Coatings
Ppg Architectural Finishes 4.4
Technical support representative job in Minneapolis, MN
As a Technical Service Representative (TSR), you will support the Packaging Coatings segment focusing on Mid- West accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and Service Representative Manager.
Key Responsibilities
Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements.
Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window.
Handle pre-sales and/or post-sales technicalsupport including commissioning, installation, testing and maintenance service to customers.
May be asked to lead projects, assist with process improvements, and look for cost savings for the customer.
Coordinate, investigate, and recommend new business tools for users as requested.
Qualifications
High School Diploma with a technical background in Chemistry and/or Engineering with 5+ years of proven experience in the can making industry.
Experience with customer quality systems and processes.
May travel extensively in support of key customer programs.
#LI-REMOTE
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$32k-37k yearly est. Auto-Apply 17d ago
Help Desk Technician
Premium Waters 4.3
Technical support representative job in Minneapolis, MN
We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you!
Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technicalsupport requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills.
Compensation: $22 - $26 hourly rate
Benefits include:
Medical and Prescription Drug with a Company Vision Program
Dental
A generous PTO program
Paid Parental Leave
Gym Reimbursement Program and Company Paid Wellness Coach
Online Virtual Care
Company Paid Life Insurance for Employee, Spouse, Children
Company Paid Long and Short-Term Disability
Company Paid Employee Assistance Program
Flexible Spending Account
Education/Tuition Reimbursement Program
401(K) - Company Match 100% up to 4%
Bereavement Leave
Volunteer Time Off Program
Holiday Pay
Employee Water Program - Free Water
Referral Bonus
Daily Pay
Onsite wellness coaching and physical therapy
Responsibilities include:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Handle Tier 1 helpdesk escalations through a ticketing system
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Manage and monitor internal assets to ensure accurate inventory records
Support administration of phone system
Support audio and video equipment in conference rooms
Write training manuals as needed
Other duties may be added and/or assigned as needed
Qualifications and Skills:
Windows 10 and 11, Office 365
Active Directory maintenance and user support
Window based device such as laptops, workstations, printers, scanners, etc.
Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP and VPN
File server knowledge
Microsoft certifications a plus
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
2 years+ experience working in a Microsoft Windows environment
$22-26 hourly Auto-Apply 21d ago
IT Helpdesk Technician
Bernatello's Foods 4.0
Technical support representative job in Maple Lake, MN
Job Responsibilities
Help Desk Support and Management
Provides timely and professional technicalsupport via phone, email, ticketing system, and in-person for desktop, laptop, mobile devices, and peripherals.
Manages and supports Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM).
Offers hands-on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates.
Diagnoses and resolves hardware, software, network, and printer issues.
Assists with user account management in Active Directory, Office 365, and other enterprise systems.
Document incidents, resolutions, and procedures in the ticketing system.
Participate in an on-call for after-hours support.
Collaborate with senior IT staff on projects, system upgrades, and process improvements.
Maintain inventory of IT equipment and software licenses.
$43k-72k yearly est. 10d ago
IT Support Specialist
All Energy Solar 3.9
Technical support representative job in Saint Paul, MN
IT TechnicalSupport Specialist Company The All Energy Solar team is smart, dedicated to our customers, open minded, and fun. We are composed of the renewable energy industry's best talent. Our projects vary from small residential systems to large scale commercial projects. If you are ready to join a rapidly growing company with opportunities for upward mobility, we encourage you to apply with All Energy Solar.
Description
The IT TechnicalSupport Specialist is responsible for providing reliable, responsive technicalsupport to end users across all departments and locations. This role serves as the primary point of contact for day-to-day IT needs, ensuring employees have consistent access to the hardware, software, network connectivity, and telecommunications tools required to perform their work effectively. The position supports both in-office and remote users and plays a critical role in minimizing downtime and maintaining a stable, secure technology environment.
Additionally, the IT TechnicalSupport Specialist focuses on desktop and endpoint support, user account administration, network and VOIP troubleshooting, and adherence to established technology standards. This role contributes to IT projects and operational improvements while collaborating with internal teams and vendors as needed. Success in this position requires strong troubleshooting abilities, clear communication with non-technical users, and the ability to work independently while delivering a high level of customer service and technical reliability.
Responsibilities & Essential Functions
End-User Technology Support & Service Delivery
* User Support: Provide responsive in-person support for on-site users and remote support for work-from-home and satellite office employees via phone, remote tools, and ticketing systems.
* Incident Resolution: Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and peripheral issues in a timely and customer-focused manner.
* Help Desk Operations: Configure, manage, and maintain a Help Desk ticketing system, ensuring accurate documentation, prioritization, and resolution tracking.
* Technical Guidance: Provide clear technical instructions and recommendations to non-technical users, escalating issues when appropriate.
Hardware, Software, & Endpoint Management
* Technology Assessment: Analyze desktop and endpoint computing needs across departments and make recommendations for appropriate hardware and software solutions.
* Standards Definition: Establish and maintain company standards for desktop hardware, operating systems, and approved software.
* System Deployment: Install, configure, and maintain desktop and laptop hardware, operating systems, applications, peripherals, printers, and related equipment.
* Lifecycle Maintenance: Perform system updates, patches, upgrades, and replacements to ensure performance, security, and compatibility with business needs.
Network & Telecommunications Support
* Network Troubleshooting: Support and diagnose network-related issues, including DHCP, DNS, gateways, and local connectivity problems.
* Wiring & Ports: Manage network ports, support wiring from endpoint devices to network ports, and maintain wiring closets.
* Remote Connectivity: Provide network support for home-based workers, including Wi-Fi configuration, router troubleshooting, ISP coordination, and best-practice guidance.
* VOIP Administration: Support VOIP telephone systems, including adds, changes, phone trees, call groups, and troubleshooting.
* Mobile Device Management: Support and manage Android and Apple phones and tablets including data plans and equipment upgrades and purchases
Systems Administration & Access Management
* User Administration: Administer user accounts, permissions, and access for platforms such as Google Workspace, NetSuite, Salesforce, Blueink, and other approved systems.
* Security & Access Controls: Follow established IT policies for account provisioning, deprovisioning, and system access management.
* Vendor & Contractor Coordination: May serve as a technical point of contact for vendors or contractors performing IT-related work.
Project Support & Collaboration
* IT Project Participation: Participate in or lead IT infrastructure and end-user technology projects as assigned.
* Cross-Team Coordination: Collaborate with internal teams to support technology initiatives while maintaining alignment with established systems and platforms.
* Process Awareness: Apply ITIL principles and best practices when managing incidents, requests, and changes.
Performance Success Indicators
* Issue Resolution: Timely resolution of help desk tickets with high user satisfaction.
* System Reliability: Minimal downtime related to desktop hardware, endpoint systems, and network access.
* Standards Compliance: Consistent adherence to approved hardware, software, and access standards.
* Documentation Quality: Accurate and complete ticket documentation and system records.
Other Duties
* Other duties and tasks as assigned by management.
* Contribute to a positive and inclusive work environment.
* Exemplify All Energy Solar core values (Safety First, Dependability, Do the Right Thing, and Want to Win).
Skills/Qualifications
Experience
* 2+ years of experience supporting a variety of hardware, software, networked systems, or related field preferred, or an equivalent combination of education and relevant work experience considered.
* Previous Help Desk or IT service experience.
Technical Proficiency
* Proficient in Google Suite/Google Workspace (Slides, Sheets, Calendar, Forms, Docs, Gmail) or related software (preferred).
* Proficiency in CRM, ERP, and other related software. Salesforce, NetSuite, and RF Smart experience (preferred).
* Experience with PC and laptop hardware installation, maintenance, and troubleshooting.
* Proficiency with Windows, Android, and iOS operating systems.
* Working knowledge of desktop networking concepts and technologies.
* Experience supporting printers, peripherals, and VOIP systems.
* Familiarity with Help Desk ticketing systems and ITIL-based service processes (preferred).
* A+ certification or similar IT certification (preferred).
Core Skills
* Ability to analyze system data and build reporting to support operational and financial decision-making.
* Ability to manage multiple system initiatives and competing priorities.
* Strong interpersonal and communication skills for cross-functional collaboration.
* Ability to work tactfully and effectively with leaders across departments.
* Ability to clearly communicate through multiple channels with internal teams.
* Ability to translate complex processes into clear SOPs and training materials.
* Able to work under pressure, prioritize work, and meet deadlines.
* Comfortable working in a dynamic work environment with changing priorities.
* Proactive and solution-oriented demeanor.
* Excellent organizational skills and attention to detail.
* Ability to manage time effectively and work independently with minimal supervision.
* Detail oriented.
* Ability to thrive in an independent role.
Physical Requirements
* Prolonged periods sitting at a desk and working on a computer (frequent).
* Must be able to lift up to 15 pounds at times (frequent).
* Ability to type at least 40 words per minute (frequent).
* Must be able to access and navigate each department at the organization's facilities.
Compensation & Benefits
* This is a full-time exempt salaried position with an expected base annual salary range $70,000 - $80,000 (Depending on Qualifications & Experience).
* Hybrid: This position is eligible to work a combination of in-office work at AES headquarters (St. Paul, MN) and remote/work from home eligibility: (*Note: this is subject to change by management based on company and business needs, may or may not be eligible until 90+ days of employment/training period completion, will be determined and agreed on by management and employee, and contingent upon employees being in good standing).
* Schedule: Monday - Friday, 8:00 AM - 5:00 PM (company core hours). This position and the working schedule offers flexibility and may require additional hours outside of normal working hours including but not limited to mornings, evenings, and weekends.
* PTO accrual per hour will be .03847, up to 80 hours annually (120 hours annually after year 1).
* 6 paid holidays + 1 floating holiday.
* Dental + vision insurance (free for individual).
* Health insurance (free individual option).
* 401K with company match (eligible after 90 days, age 21+).
* Discretionary Profit Sharing Bonus based on company performance.
* Free employee assistance plan.
* Much more!
Apply
Please include a resume with your application. We can't wait to hear from you!
Equal Employment Opportunity Statement
All Energy Solar is an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location that we facilitate. All Energy Solar is a proud promoter of employment opportunities to our Military and Veterans.
$70k-80k yearly 1d ago
Technical Support Specialist/Customer Service
Collabera 4.5
Technical support representative job in Golden Valley, MN
Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization
with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'.
Job Description
Job Title
: TechnicalSupport Specialist/Customer Service
Location
: 1985 Douglas Drive Golden Valley MN USA 55422
Duration
: 6 months (high chances of extension)
Position summary:
The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition.
Tasks and responsibilities:
• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as TechnicalSupport, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
• Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements
• Understand SAP's functionality and be able to maneuver through the system efficiently
• Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations
• Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include:
o Managing offsite inventory
o Planning/managing orders required for production lines
o Placing purchase orders with suppliers
o Perform manual shipping/invoicing transactions within SAP
o Understanding and enforcing software license agreements as well as enforcing legal restrictions.
o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
• Relationship Management: to build and maintain strong business relationship with all customers
Qualifications
Basic Qualifications:
• High school diploma or GED
• Minimum of 1-2 years of customer service experience in an inbound call center
• 6 months of SAP experience within the past 5 years
• Proficient skills in MS Word, Excel and Outlook
Additional Qualifications:
• BS in Business, or related degree preferred
Additional Information
To get further details or to apply, please contact:
Ujjwal Mane
ujjwal.mane(at)
collabera.com
************
$67k-90k yearly est. 2d ago
Customer Support Representative - Full Time
Dohrn Transfer 4.4
Technical support representative job in Centerville, MN
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Full Time Customer SupportRepresentative at our Centerville, MN terminal.
Monday - Friday, hours can vary between 7:00am - 5:00pm
Pay is $18.00/Hour
Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.
POSITION SUMMARY:
To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company.
Responsibilities
ESSENTIAL FUNCTIONS:
Field inbound emails, chats and calls providing exceptional customer experience
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickups and completing deliveries
Educate, when possible, self-service options available to Customers
Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day
Conduct account research & document fulfillment request
Perform other duties as needed
Excellent communication and active listening skills.
May require occasional travel
Qualifications
MINIMUM REQUIREMENTS
High School education or equivalent
Valid Driver License
Excellent communication skills- verbal, written & active listening
Excellent Mindset
Detail-oriented
Proficient in Microsoft applications along with proficient computer systems and data entry
Excellent attendance
Strong problem-solving and conflict-resolution abilities.
Patience and empathy to handle stressful situations calmly.
Ability to multitask, manage time, and stay organized.
Ability to work both independently and as part of a team
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Primarily sedentary work, which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
$18 hourly Auto-Apply 50d ago
Customer Support Representative
Staffing Proxy
Technical support representative job in Bloomington, MN
Staffing Proxy is partnering with Fasikl, an innovative Minnesota\-based med\-tech company, to hire a Customer SupportRepresentative. This role supports patients and caregivers who rely on Fasikl's FDA\-cleared AI therapeutic device.
You will help users successfully onboard, navigate the product, and resolve questions relating to device use, orders, and general support needs.
Position Overview
The Customer SupportRepresentative is responsible for delivering timely, accurate assistance to patients and caregivers. This includes answering calls and emails, supporting onboarding and setup, troubleshooting device or connectivity issues, and documenting interactions. This role requires strong communication skills, empathy, and technical competence to solve problems effectively.
This is an on\-site position.
Key Responsibilities:
Serve as the primary point of contact for patients and caregivers.
Guide new users through onboarding, device setup, and usage questions.
Troubleshoot device and connectivity issues and assist with resolution steps.
Maintain accurate documentation of all interactions within support systems (e.g., Zendesk).
Assist with resupply coordination, order updates, warranty inquiries, and general support needs.
Identify patterns in patient feedback and escalate insights as appropriate.
What We're Looking For:
Compassionate communicator with strong verbal and written skills.
Technically competent and able to troubleshoot device and connectivity issues confidently.
Organized and detail\-oriented with strong documentation habits.
Experience in customer service, patient support, medical device support, or call centers preferred.
Familiarity with tools like Zendesk, Salesforce, EMRs, or similar platforms is a plus.
Bachelor's degree preferred but not required.
Why This Role Matters
You will play a key role in supporting patients who depend on a first\-of\-its\-kind AI therapeutic device. Your guidance helps ensure users feel confident, supported, and successful throughout their experience with the product.
Compensation & Benefits:
Pay range: $22-$25\/hr
Medical, dental, and vision insurance
PTO \/ paid holidays
401(k)
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$22-25 hourly 51d ago
IT Executive Support Specialist
Nvent Electric Plc
Technical support representative job in Saint Louis Park, MN
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Be the primary point of contact and escalation for Executive and C-suite users.
Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise.
Expedite issue resolution for executives by coordinating across IT teams.
Strong teamwork skills to collaborate effectively with other team members.
Work with key stakeholders across different business segments to understand their needs and provide technical solutions.
Troubleshoot moderate to complex hardware, software, network, and operating system issues.
Lead projects to improve IT operations and systems.
Collaborate with various groups to understand their technology needs and challenges.
Take ownership of issues to ensure timely resolution according to SLA.
Analyze, diagnose, and resolve moderately complex end-user problems.
Provide remote support for systems and applications.
Expedite issue resolution by coordinating with team members and management.
Accurately document details of issues, troubleshooting, and resolutions.
Maintain knowledge base articles to assist other technicians.
Identify appropriate assignment groups and transfer tickets accordingly.
Provide on-call support during non-business hours when needed.
Other duties as assigned
YOU HAVE:
Ideally 5+ years of experience in enterprise IT support
Ideally 3+ years of experience working directly with C-Suite Executive's, Presidents, and VPs
Ideally 5+ years supporting Windows and iOS environments in large enterprises
Expertise supporting Microsoft Teams, conference rooms, and boardroom
Logitech Tap and Crestron device experience a plus
Expert knowledge of Windows 10/11, Office 365, iOS, device management.
Experience with SCCM, Azure AD, Active Directory, O365
Experience with disk imaging including PXE booting devices using SCCM.
Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
Experience supporting the deployment and changes of networking infrastructure.
Maintain accurate inventory of IT assets.
Strong leadership and project management skills.
Ability to manage executive relationships with poise and professionalism.
Strong problem solving and advanced troubleshooting skills.
Excellent written and verbal communication abilities.
Detail-oriented with strong documentation skills.
Ability to meet physical demands of role.
Desire to continuously expand your technical knowledge.
Experience working with ticket management systems (FreshService experience a plus).
.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at **************
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
Pay Transparency
nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.
Compensation Range:
$26.10 - $48.50 Per Hour
Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.
Benefit Overview
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
#LI-OR1
#LI-Onsite
#INDOTH
$26.1-48.5 hourly Auto-Apply 60d+ ago
Technical Support Specialist
Artech Information System 4.8
Technical support representative job in Golden Valley, MN
Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US.
At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.
Job Description:
The Specialist Tech Support Associate is responsible for providing error free technicalsupport resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line.
They are expected to gather information and utilize web and product spec materials to guide customers through a Client product.
This position is critical to the growth of business for Client and the individual filling this role must go above and beyond to help differentiate Client from its competition.
Tasks and Responsibilities:
Customer Support - Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
Problem Solving - Diagnose and resolve technical hardware and software issues.
Applications Knowledge - Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.
Qualifications
Basic Qualifications:
High school diploma
Minimal call center experience
Minimum 2 year technical experience and/or technical degree
Additional Qualifications:
Technical or bachelor's degree preferred
Electrical degree or experience preferred
IT Knowledge
HVAC experience
Experience troubleshooting Internet Service Provider equipment
Wireless Networking experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-74k yearly est. 2d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Technical support representative job in Saint Paul, MN
The Tier 2 TechnicalSupport Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technicalsupport.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 56d ago
Customer Support Representative
Syntegon
Technical support representative job in Brooklyn Park, MN
Syntegon Technology is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive after-sales service portfolio. A global service and sales network provides customers with local points of contact. Syntegon Technology operations globally and is responsible for the successful expansion of the service business in North America for Packaging Technology
Job Description
Position Summary
This position manages incoming customer quotes, order requests or questions by phone, fax, email. Evaluate, quote, process, and expedite the requests and questions in a manner that ensures customer satisfaction while meeting company revenue and profit goals.
Key Responsibilities
Process customer questions or requests for parts by phone, fax, or email in a timely manner.
Create and maintain a quick reference customer database organized by site location for all key account customer.
Provide customers with accurate part pricing quotations and order confirmations.
Review parts orders and make decisions based on departmental rules and conditions.
Communicate order status and part number information to internal and external customers.
Interface with third party vendors to identify, purchase and supply parts to customers.
Act as the liaison between our customers and our Centers of Competence.
Identify and correct inaccuracies found in SAP in relation to customer information, parts, and pricing.
Partner with the accounts receivables team to resolve past due invoices.
Process repairs, returns and credit memos in a timely manner.
Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns.
Support the team in gathering market intelligence to secure and enhance market position.
Recommend process and procedure improvements to management.
Support general departmental operations.
Other duties and/or special projects as assigned by the Parts Manager.
Qualifications
Basic Requirements
Associate degree in related field or equivalent related work experience.
3+ years' experience in customer support role
2+ yrs working in SAP.
2+ years' experience working with an enterprise resource planning system (ERP)
2+ years' experience working with Microsoft Office
Preferred Qualifications
Ability to manage and resolve customer conflicts or issues.
Excellent written and verbal communication skills.
Strong organization and time management skills.
Ability to build relationships with internal and external customers.
Skilled at working in a fast-paced and changing environment.
Ability to complete work with minimal supervision.
Experience reading technical documents.
Additional Information
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
NOTE: All official Syntegon job postings can be found at ***************** Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Raleigh, New Richmond, and Minneapolis) prior to the job offer.
The expected compensation range for this non-exempt position is between $55,000 to $65,000 per year based on a full-time schedule.
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
The welfare of our employees' matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees' needs.
Benefits:
401K Match
Benefits to include: dental, vision, and prescriptions
Life Insurance
Long Term Disability Insurance - Employer paid
Education Assistance Program
Paid Time Off
Employee Assistance Program
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
$55k-65k yearly 7d ago
Computer Field Tech Position-Roseville MN
BC Tech Pro 4.2
Technical support representative job in Saint Paul, MN
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Customer Support Representative - MN
Globe Life Ail 4.6
Technical support representative job in Lakeville, MN
We're hiring a Customer SupportRepresentative in Lakeville, MN-help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company. Full-Time Entry-Level Position - Customer Service Experience Wanted!
Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team!
Whether working from our local office or remotely, you'll play a key role in supporting clients and guiding them through the process of protecting what matters most - their families.
Qualifications:
You'll love this job if you're:
🗣️ An advocate - You care deeply about the customer experience and stop at nothing to deliver value.
🧠 A creative problem solver - You can think outside the box and find the best solution using available tools.
✍️ A wordsmith - You're clear, concise, and approachable in both written and verbal communication.
🤝 A helper - You're patient and understanding, committed to creating positive interactions.
📋 An organized multitasker - You juggle tasks with ease and maintain high productivity.
👥 A team player - You're collaborative, supportive, and enjoy helping your colleagues succeed.
Responsibilities:
Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
Update and maintain accurate support documentation and FAQs.
Collect and route customer feedback for internal improvement.
Demonstrate perseverance and empathy in resolving client concerns.
Learn continuously and share your knowledge with teammates.
What We're Looking For:
Excellent written and verbal communication skills.
Commitment to working hard to grow.
A customer-first mindset with a strong desire to assist others.
Previous customer service or soft sales experience is a plus.
Comfort with live chat, email communication, and CRM platforms.
Ability to learn quickly, stay organized, and handle multiple priorities.
A positive attitude and a growth mindset - we value coach ability over perfection!
🎯
Don't meet every qualification? Tell us in your application how your unique skills make you a great fit.
What We Offer:
💵 Weekly pay plus performance-based bonuses
🩺 Health, life, and retirement benefits
🚀 Merit-based promotions and opportunities for advancement into leadership roles
🤝 A supportive, team-oriented culture that values your growth
Ready to make a real impact while building a long-term career?
Apply today to join a team that values passion, purpose, and people.
Customer SupportRepresentative jobs in Lakeville, MN - Apply today for remote-friendly insurance roles with career growth, training, and competitive pay
$34k-38k yearly est. Auto-Apply 13d ago
Customer Support Representative
Granicus 4.3
Technical support representative job in Saint Paul, MN
Granicus provides technology that empowers government organizations to create better lives for the people they serve. By offering the industry's leading cloud-based solutions for communications, meeting and agenda management, and digital services to more than 3,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 150 million people, creating a powerful network to enhance government transparency and citizen engagement. By optimizing decision-making processes, Granicus strives to help government realize better outcomes and have a greater impact for the citizens they serve.
As a company, Granicus helps empower some of the most creative people in the world who innovate within complex public sector organizations to make policies more effective and to transform the citizen experience so that everything from road closures to fostering programs are better understood.
Job Description
APPLY HERE -
******************************************************************************
What you get to do:
Spend time with great customers helping them realize their goals utilizing our products and services
Use your technical skills to troubleshoot bugs, create test scenarios and investigate software issues based on customer product use
Be an expert in GovDelivery product knowledge.
Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
Work collaboratively across multiple functional teams to continually innovate, enhance efficiencies while
Contribute to 24/7/365 on-call support
Be part of a fast-growing, positive company that contributes to helping more people live better lives
Qualifications
Skills & Requirements
You have:
Excellent customer service skills - the ability to be empathetic, accurate, compassionate, resourceful and conscientious
The ability to communicate clearly and concisely
The ability to evaluate, troubleshoot and follow-up on customer issues; replicate and document issues for further escalation
The ability to be organized, professional and (hopefully) quick-witted
A passion for social media or web-based software
A true appreciate for easy to use, intuitive software
Bonus experience!
HTML, CSS, Photoshop
Software as a Service (SaaS) support
Digital communications
Jira or another software engineering workflow application
Digital Design
Granicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
APPLY HERE -
******************************************************************************
Additional Information
All your information will be kept confidential according to EEO guidelines.
$34k-43k yearly est. 60d+ ago
Technical Support - Analyst
Smc Ltd. 4.6
Technical support representative job in Somerset, WI
About Us:
SMC Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization. Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people.
Job Summary: Responsible for answering software questions, and testing/replacing basic hardware. This position generally works Monday through Friday - days.
Essential Job Duties and Responsibilities:
Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment.
Provide computer/network support relating to software and hardware problems.
Work directly with customers to provide services and help to resolve computer problems.
Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem.
Test programs and systems by analyzing them to determine likely problem areas.
Install, maintain or assist with network hardware and software.
Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.
Essential Qualifications:
High School Diploma or equivalent required.
Prior experience or training on computer systems or operations.
Must have excellent written and verbal communication skills.
Self-starter with ability to work with minimal supervision.
Strong team player, well organized and flexible.
Knowledge of and ability to troubleshoot computer operations, programming and computer hardware and software in use by SMC.
Ability to detect, analyze and resolve computer software and network problems.
Ability to interact with users and provide clear and useful instruction and training; or obtain necessary information to correct problems on a timely basis.
Ability to correctly install and maintain computer hardware and software.
Desirable Qualifications:
Previous experience in a manufacturing environment.
ADA Requirements:
Typically sits, grasps items and performs keyboarding for frequent operation of a computer
Stand, walk, bend, reach or otherwise move about regularly
Lift, move, or otherwise transfer items up to 40 lbs. occasionally, >20 lbs. frequently
Occasional exposure to typical machine shop physical hazards
Travel by air or car frequently
What SMC has to offer?
Clean, Climate-Controlled Environment
Stable schedule
Paid holiday and PTO
Health, dental, and vision insurance
401(k) retirement savings
Life and disability insurance
Promotional opportunities
Training and career growth programs
Amazing co-workers
Tuition reimbursement
Employee Assistance Program
We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certifications. Toward the principle of equal pay for equal work, we post and hire within defined salary ranges. We ask all applicants to review salary ranges for each posted job opportunity, as we will not hire outside the predetermined range.
At SMC Ltd. we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
#IND
#LI-JB1
$36k-54k yearly est. Auto-Apply 60d+ ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Eden Prairie, MN?
The average technical support representative in Eden Prairie, MN earns between $29,000 and $41,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Eden Prairie, MN
$34,000
What are the biggest employers of Technical Support Representatives in Eden Prairie, MN?
The biggest employers of Technical Support Representatives in Eden Prairie, MN are: