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Technical support representative jobs in Fort Lauderdale, FL
- 960 jobsAll
Technical Support Representative
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Canon U.S.A., Inc.
Technical support representative job in Boca Raton, FL
US-FL-Boca Raton Type: Full-Time # of Openings: 1 CUSA Boca Raton About the Role Provides comprehensive training, technical seminars and field ride-withs within the Service Division. Accountable for developing, administering and presenting comprehensive technical training to field service employees on all existing and future contracted products sold by Canon USA. This includes all Canon Enterprise and Production Technology Solutions products as well as any third party identified products (i.e. HP, Fiery, etc.). In addition, the Field Support Solutions Specialist will actively provide On the Job Training through ride-withs in support of the current Service Standards, Spares Standards and Dispatch Standards. This role requires you to live within a reasonable commuting distance to Boca Raton, Fl so that you can adequately execute your job responsibilities. Your Impact - Performs Technical/Non-technical seminars/OJT training sessions in the field. The seminars/OJT sessions will be conducted to help improve the KPI's of the technicians and branch performance. - Assists with the deployment, roll-out and implementation of major account installs during peak time periods. - Participates and contributes in the technical information sessions. - Creates, updates and distributes technical seminar contents and OJT reports to target individuals and branches. About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Degree in related field preffered. - Strong communication, presentation, and organizational skills. - Knowledge of PC and/or Mac applications. - Experience working with end users in a support and/or training capacity is desirable. - Canon Technical Training Course Certifications for products related to the iRADV/IR /IRC/IP/CLC product line. - Technical proficiency with Canon or equivalent office imaging industry. We are providing the anticipated base salary range for this role: $54,460-81,550 annually. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #li-rb1 #pm19 PI1be4ff049b1a-37***********7$54.5k-81.6k yearly 4d agoComputer User Support Specialists (Professional, Scientific, and Technical Services)
Obsidian
Technical support representative job in Miami, FL
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**$36k-55k yearly est. 60d+ agoComputer User Support Specialists (Professional, Scientific, and Technical Services)
Mercor
Technical support representative job in Miami Beach, FL
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**$32k-53k yearly est. 60d+ agoCustomer Service Representative
Dewey Insurance Agency, Inc.
Technical support representative job in Cooper City, FL
Licensed Insurance CSR/Agent (Homeowners-Focused) Full-Time | In-Office | Cooper City, Broward County, FL Do you love helping people, staying organized, and making insurance feel human? We're looking for a friendly, licensed pro to join our in-office crew and take amazing care of our clients-mostly personal lines, especially homeowners. If you're more service than sales and like a little office fun with your files, let's talk. What You'll Tackle: - Fix policy hiccups, answer client questions, and work those remarkets like a champ - Client emails and phone calls - Be part of a team that actually enjoys showing up What You Bring: - Active 2-20, 20-44, or 4-40 ready to upgrade within a few months - 1+ year of insurance service - You're detailed, dependable, and drama-free What You'll Get: - $27/hour starting pay (negotiable) - Monthly retention bonuses for great client service - Additional in-office bonus for licensed full-time staff - $110/week for health + $10/week cell phone reimbursement - $10/week toward AFLAC of your choice - 401(k) available - 11 paid holidays, growing PTO, and actual lunch breaks - Weekly office snacks, lunches & bingo with cash prizes - Occasional work-from-home flexibility (like when life happens) Ready to join a team that gets stuff done, treats people right, and laughs along the way? Send your resume to ************************, or text ************. Let's make insurance more awesome together!$27 hourly 4d agoCustomer Service Representative
Polyglass USA, Inc./Mapei Group
Technical support representative job in Deerfield Beach, FL
We are seeking a Customer Service Representative will be fully on-site at our Deerfield Beach, FL Corporate Headquarters. Responsible for the timely and accurate processing of customer orders and for providing effective verbal and written communications with internal and external customers to support product selection, demand, and order fulfillment activities. Position reports to the National Customer Service Manager and provides very close liaison with the following departments: Sales, R&D, Production/Shipping & Receiving, Transportation, and Purchasing What You Get To Do: Enter and manage customer orders, sample requests, demo requests, credit, and debit memos in AS-400. Act as the first point of contact for our customers and sales staff, including but not limited to: basic troubleshooting response and follow-up, providing technical data sheets/documentation, etc. Provide the input and assistance required to accurately and timely process, update the Customer Claims Tracker and Claims/RMA forms as needed, investigate, and resolve customer satisfaction issues. Provides support for avoiding and eliminating aging and aged Finished Goods Inventory. Assure that all internal/external inquiries are directed to the appropriate personnel for timely action. This includes inquiries from customers, sales representatives, management, etc. Manage customer accounts professionally and efficiently. Promote a proactive approach with customers to help reduce inventory levels, accounts receivable, and customer complaints. Partner with the National Customer Service Manager to continuously improve the effectiveness of the Customer Service Department. Promote the quality system through adhering to the elements of and being familiar with the philosophy, quality statement, quality manual, and procedures. Manage sales solicitation of customer base, including existing accounts, dormant accounts, and potential new customers. Determine customer satisfaction through the observation of daily communication and customer claims. Supply quotes to Field Sales and to our customer base upon request. Performs other duties as required What You Bring To The Team: High School Diploma or GED required. Proficiency with Microsoft Office 365 Suite, including Outlook, Word, Excel, PowerPoint, and Teams. Minimum of two years of industry experience or any equivalent combination of related training and experience. Minimum of two (2) years' experience as a Customer Service Representative. AS-400 or other CRM enterprise-wide system experience strongly preferred. Bachelor's degree from a four-year college or university or the equivalent preferred. Inside sales experience preferred Take a look at why so many of our team members continue their careers with Mapei-Polyglass! Life at Polyglass$23k-31k yearly est. 18h agoTechnical Support Specialist
Path Medical
Technical support representative job in Hollywood, FL
Qualifications: Education: Associates Degree or technical Diploma in a Computer Science or Engineering specialty. Experience: General computer knowledge coupled with a background in networking and IP device management. Detailed knowledge of Windows features and functions related to Active Directory domain membership is important. Experience with Citrix and thin-client computing is a plus. Licensure: N/A Registration: N/A Certification: Preferred but not required: A+, N+, MCP, MCSE or any IT Security cert. Job Description: The Technology Support Specialist has a mix of responsibilities: Field service for locations in southwest central, and northeast Florida locations, with a few others in Minnesota and New Mexico. Most of the field service is performed with remote access tools and telephone support from the Sarasota corporate office so travel is generally 20% or less. User account management for Active Directory and several corporate applications, adding and maintaining user accounts according to documented protocols. Review of systems and records extracts from various sources to identify trends, manage user access privileges, track inventory, and other projects as assigned. End-user application support for retail apps like MS Office Excel or Word, Abode Acrobat and the various browsers used by the company The role of Technology Support Specialist ensures timely resolution of support requests and clearly communicates with other IT team members to report on new issues and pick up new assignments. Job functions include: Onsite technical support when remote support is not able to resolve an issue. Installation and support for OS and apps for PCs, laptops and mobile devices. Installation and support for printers, scanners and associated applications. Problem-solving user issues with hardware and various company applications. Protection of Path Medical's confidential information by making sure protected health information is secured at all times, per HIPAA regulations. Adherence to company policies and procedures. Performing other duties as assigned. This role is a representative of company administration when interacting with clinics so a high level of professionalism and customer service is a key skill for this position. Occupational Exposure: Low possibility of incidental exposure to blood borne pathogens or chemical hazards Low possibility of radiation hazard when working with X-Ray computer equipment Direct patient contact is not a job requirement, however work is occasionally performed in clinical areas inside medical offices. Mental Demands: Requires: Patience, resourcefulness and an ability to solve complex problems Frequent judgment calls and situational awareness, in response to technical priorities, actual events or drills. English language skills adequate for high-level written, interpersonal, and telephone communication; other language skills are a plus but not required. Driving between offices in sometimes dense traffic, with mileage and tolls fully reimbursed. Mental agility to gracefully accommodate changing priorities and competing calls for support. Physical Demands: Requires the ability to: Move quickly in response to assignments Sit and stand for long periods Reach overhead and underdesk regularly Lift up to 40 lbs. occasionally and up to 10 lbs. frequently Communication: Communicates effectively and professionally with fellow employees regarding issues Documents effectively in ticketing systems, following issues to resolution. Assists in sharing information to ensure successful completion of assigned projects. Openly suggests and discusses issues, concerns, ideas or solutions that may improve operations or add efficiency.$41k-61k yearly est. 60d+ agoTechnical Support Specialist
Institute of Healthcare Professions, LLC
Technical support representative job in Boynton Beach, FL
Description: International College of Health Sciences (ICHS) is seeking a Technical Support Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment. Purpose The Technical Support Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college's digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution's mission of delivering high-quality healthcare education. Responsibilities System Administration and User Support Serve as Zendesk Admin: add users, manage accounts, passwords, and macros, and train staff on platform features. Act as Bookings Admin: create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings. Manage Shiftboard platform: create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access. Create bulk templates for new users/students in Typhon. Network and Security Administration Limited Active Directory administration: access server via Remote Desktop, create and manage staff/faculty accounts for on-premises access, enable/disable users, and update user profiles. Office 365 administration: update whitelist domains or users in Exchange, unlock restricted student emails in Defender. Administer Avigilon Alta/Open Path: create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies. On-Campus Technology Coordination Local On-Campus Admin: bypass system admin requirements for time sync, external hard drive access, and application installation. On-Campus Testing Coordinator: assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers. Vendor and Event Support Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations). Organize and support campus events with technical setup and troubleshooting. Team Leadership and Training Train and coach support staff on systems and processes. Review support tickets, student meetings, and projects for quality and efficiency. Organize support staff scheduling for campus events and operational needs. Requirements: Qualifications Education / Experience / Knowledge Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience. 2+ years of experience in technical support, IT administration, or help desk roles. Must have experience working in an educational environment (school, college, or university) Strong interpersonal skills and a customer-oriented mindset Ability to work independently and as part of a team Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems. Strong troubleshooting, organizational, and communication skills. Proficiency in Microsoft Office Suite and remote desktop tools. Ability to train and support users with varying technical backgrounds. Desired Bachelor's degree in related field. Experience in higher education or healthcare environments. Familiarity with Shiftboard, Typhon, Avigilon Alta/Open Path, and booking platforms. Vendor management experience. Additional Information At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.$39k-71k yearly est. 13d agoIT Support Specialist
The Pharmacy Hub
Technical support representative job in Fort Lauderdale, FL
Job DescriptionAbout Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services. Job Summary The Pharmacy Hub seeks IT Support Specialist to provide critical floor-level technical support across all departments. This role requires a self-sufficient technician who can handle diverse hardware/software issues and manage IT assets. You'll work in a fast-paced environment where you'll learn multiple systems quickly and solve problems independently after initial training. An ideal candidate excels in dynamic environments and can juggle multiple tasks while delivering consistent, reliable support. Requirements 1+ years of IT support experience Bilingual Proficiency (English and Spanish) Strong Windows 10/11 and basic mac OS support skills Experience with printer and peripheral device troubleshooting Basic networking knowledge (TCP/IP, DNS, DHCP) Basic understanding of Active Directory Familiarity with ticketing systems Ability to research solutions independently CompTIA A+ certification strongly preferred Who We Need Self-sufficient problem solver - After initial training, you'll own issues from start to resolution Fast learner - You'll be learning multiple systems quickly in a fast-paced environment with many moving pieces Proactive - Spot problems before they escalate, suggest improvements Flexible - Schedule varies based on operational needs What You'll Be Doing Troubleshoot printers (office and label), barcode scanners, Windows PCs/laptops, and MacBooks Perform basic network troubleshooting (connectivity, wireless, IP configurations) Image and deploy computers using established processes Manage IT assets: receiving, labeling, checking in/out, inventory tracking Create system accounts as needed (training provided) Reset passwords and unlock accounts Document solutions in Confluence knowledge base Research and implement fixes independently Respond to helpdesk tickets within SLA Escalate complex issues to IT management or engineering teams What We Offer Competitive salary. Bonus program based on productivity and efficiency. Flexible scheduling options. Opportunities for growth in a rapidly expanding telepharmacy practice. Collaborative and innovative work environment focused on patient safety and compliance. Work Schedule Standard: Monday to Friday Must be flexible to adapt to inspections, audits, or urgent compliance/quality needs Pay Range$50,000-$51,000 USD Benefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off Paid public holidays At The Pharmacy Hub, we don't just offer jobs-we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success. If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.$50k-51k yearly 2d agoTechnical Oversight Specialist
QAI Laboratories Inc.
Technical support representative job in Medley, FL
QAI Job Number: QAI-TECHOVS-09242025JOB TITLE: Technical Oversight Specialist (Building Products) LOCATION: Rancho Cucamonga, California/ Medley, Florida/ Tulsa, OK NUMBER OF POSITIONS: 1CATEGORY: Construction Materials BACKGROUND:Founded in 1995 by a group of experienced certification and testing experts, QAI is an independent third-party testing, inspection, and certification organization that serves the building, technology, and construction industries (among others) with cost-effective solutions through our in-house capabilities/services, and an established world-wide network of qualified affiliates. The QAI name and logo have become well-recognized throughout the Certification world resulting in steady growth of our Certification, Testing, and Inspection business streams. Currently, we are looking for a Technical Oversight Specialist to join our growing Building Products team and support future expansion.DUTIES: You will perform, but not be limited to the following duties:Evaluate test reports, code evaluation reports, certification reports, calculations, and other technical data to building products to nationally recognized building safety standards (CSA, UL, ASTM, etc.) Apply knowledge of Canadian and/or US Building Codes as part of product evaluations and reporting.Develop and apply evaluation criteria to assess compliance of construction products, including modified or non-standard systems, with applicable building codes and recognized standards.Assist clients with determining the applicable requirements for their products and/or the evaluation needed to validate compliance when a product is modified.Assist with the design and construction of testing jigs and test sample assemblies. Document construction methods and results of tests/inspections.Perform product inspections and product sampling at client sites which may involve travel throughout Canada and the USAMentor and coach junior staff in technical evaluation practices and standards interpretation.Become familiar with and comply with the QAI quality system and administrative procedures.Be able to write and review concise, objective, and informative reports and documents.Be able to interact effectively and professionally with customers and colleagues, as required.Must be willing to be part of an energetic team with a can-do attitude.Other duties as assigned by the manager, or its designee. QUALIFICATIONS:Minimum: Possess Bachelors degree in a related engineering discipline (Construction, Civil, Mechanical, Architectural, Structural, etc.) or equivalent experience.Possess the ability to read, understand, and apply technical standards towards product certification, testing, and inspection projects.Proficiency in MS Word and Excel skills, be proficient with Email and Adobe Acrobat.Possess Good Laboratory Practice skills essential for testing products.Possess good interpersonal and communication skills.Requirements: Minimum of 5 years of experience working as a Senior Project Engineer or equivalent experience Hold a Professional Engineer (P. Eng) designation.Knowledge of the Canadian and/or US building codes and referenced nationally recognized standards.Previous experience with construction materials and construction practices. Key Technical Competence:Accepts instruction and follows it for testing outside of their general scope of knowledge and experience.Able to grasp general concepts in the field of testing and apply it to specific test methods.Able to perform testing and as knowledge grows in a specific field of testing graduates to more complex testing methods.Seeks assistance and knowledge from more senior personnel when a specific requirement is outside of their general scope of knowledge. Good working knowledge of the test methods in their specific discipline.Able to multi-task with some degree of efficiency and accuracy.Maintains a sense of ownership and responsibility for projects assigned to them.ADDITIONAL INFORMATION:Must hold a valid drivers license.Must hold a valid passport, or be able to obtain a valid passport, and must be able to travel to the Canada and international destinations. Additional Assets include:Forklift experience Level I first aid or higher APPLYING:QAI Laboratories offers a comprehensive compensation and benefits package including base salary and bonus/commissions, medical, dental, and other perks. We are committed to the long-term success of our employees. Interested? Please submit your resume and cover letter here. Check out our other career opportunities on our website careers page: qai.org/careers or reach out to the recruitment team at careers@qai.org.Equal Opportunity Employer QAI Laboratories is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.Note: No sponsorship is available. Compensation details: 100000-120000 Yearly Salary PI1487c655d0df-31181-38963629$64k-96k yearly est. 7d agoTechnical Support Specialist
Sidley Austin
Technical support representative job in Miami, FL
The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units. Assist with projects such hardware or software upgrades, office moves and special events. Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. Document and maintain user request and incident records in IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $75,000 - $85,000 if reporting to a supervisor in New York Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: BA/BS degree or equivalent work experience A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: Experience supporting Windows-based computers, including Microsoft Windows 10 Experience supporting VoIP Telephony solutions Experience with enterprise imaging solutions for Windows-based computers Experience supporting Smartphones, e.g., iPhone, Android Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1$75k-85k yearly Auto-Apply 1d agoFull Time Customer Support Representative
Nuvision
Technical support representative job in Hialeah, FL
Benefits: Bonus based on performance Company parties Competitive salary Flexible schedule Free uniforms Opportunity for advancement Training & development Job Title: Full-Time Customer Support Representative Company Overview: We are a dynamic communications and sales firm partnering with the industry's leading clients to create seamless solutions for damaged auto glass. Our mission is to help customers through every step of the process, from setting up claims to ensuring their auto glass needs are fully resolved. Job Description: We are seeking a dedicated and customer-focused Customer Support Representative to join our team. Each of our new Customer Support Representatives starts by learning the basics of our company values and the clients we proudly represent. We encourage our team members to determine their paths to success as we provide them with the resources and information necessary to excel. In this role, you will: Assist customers in setting up and managing glass claims, ensuring a smooth process from start to finish. Conduct windshield inspections and schedule appointments for our skilled glass installers. Handle all consumer interactions with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines Promote our services and address any customer concerns, providing exceptional support throughout. Requirements: Strong communication and interpersonal skills. A proactive attitude and the ability to handle customer inquiries efficiently. Organizational skills to manage schedules and follow up on claims. Reliable and always willing to go above and beyond Ability to learn from others and work in a team-based environment Previous customer service experience is a plus but not required-we're happy to train the right candidate! Schedule: Day shift Monday to Friday Weekends as needed Compensation: $800.00 - $1,200.00 per week$800-1.2k weekly Auto-Apply 60d+ agoIT Support Specialist
Helm Bank
Technical support representative job in Miami, FL
Job Title: IT Support Specialist Summary The IT Support Specialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responding in a timely manner to service issues and requests. The IT Support Specialist is responsible for providing technical support across the Bank, this may be in person or over the phone. Essential Duties & Responsibilities Responsibilities include the following: other duties may be assigned: Installing and configuring computer hardware, software, systems, networks, printers, and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the Bank (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Gathering and analyzing data to diagnose problems with computer systems Changing configurations, settings and permissions to fix computer issues Logging all service requests and updating tickets as needed Requirements and Qualifications Certificate or associate's degree in computer science or bachelor's degree program with a computer-related major. Current relevant industry certifications Minimum two years of relevant experience in a help desk/IT support role. High-level knowledge of commonly used software, hardware and applications Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages Customer/Client Focus. Credibility. Problem Solving/Analysis Teamwork Orientation. Initiative. Stress Management Organizational Skills Time Management Skills Multitasking Skills Technical Capacity Effective communicator Adaptability$43k-72k yearly est. Auto-Apply 60d+ agoTechnology Support Technician
Broward Center for The Performing Arts
Technical support representative job in Fort Lauderdale, FL
The Technology Support Technician supports the Information Technology department in providing quality support and the highest customer service for the Performing Arts Center Authority's (PACA's) end-users. This encompasses PACA's end-user computing environment including desktops/laptops, applications, end-user cloud services, printings services, basic network services and IT support for organizational meetings/events always focusing on top tier customer service. ESSENTIAL FUNCTIONS Provide hardware technical support for end-user systems and peripherals at all locations Provide printing and network technical support for end-user systems at all locations. Provide Tier 1 support to all applications (cloud and local) on end-user systems at all locations, escalating to Tier 2 and/or 3 when needed. Monitor IT Service Desk queue, providing resolution of tickets that are opened including escalation of tickets to Tier 2 and 3 support personnel if needed. Configure new end-users and implement changes in existing users in PACA's Microsoft 365 and local Active Directory environments. Assists Director as needed with maintaining productivity suite, Microsoft Office365, Device Management (MDM), and software and other related equipment Assists with the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades. Deploy OS images to end-user systems as needed for deployment to end-user environment or when critical errors occur. Provide appropriate network access to new employees. Monitor relevant PACA IT supply inventory (Printer/MFP toner, keyboards, mice, desktop UPS units, monitors) and inform IT Team or order replenishment. Install end user system upgrades as required. Complete additional responsibilities as assigned. CORE COMPETENCIES Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience. Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals. Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes. Innovation- Committing to create and search for new and innovative approaches to activities that enhance performance. Strategic thinking- Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization. Planning and Organizing- Setting priorities and defining actions, time, and resources needed to achieve predefined goals. KNOWLEDGE AND ABILITIES Able to maintain a physical presence at designated work location, maintain regular attendance and punctuality and work a flexible schedule including nights, weekends, and holidays is required. Able to communicate effectively in English, both in writing and verbally. Working knowledge in supporting common desktop and laptop PC hardware and software Working Knowledge of tech support in a Microsoft Windows 11 network environment. Working knowledge administering Active Directory and EntraID Working knowledge Microsoft Office365 administration and troubleshooting Able to quickly learn new technologies and adapt to changing environments. Able to work effectively and positively with others. SUPERVISORY RESPONSIBILITIES n/a DESIRED EDUCATION AND EXPERIENCE Associate Degree or Higher or any equivalent combination of training and experience. 1-2 years experience in supporting common desktop PC hardware and software. 1-2 years experience in tech support in Microsoft network environment.$36k-42k yearly est. 53d agoMCC Technical Support
Global Crossing Airlines
Technical support representative job in Miami, FL
TITLE: MCC Technical Support REPORTS TO: Senior Manager/Assistant DOM The MCC Technical Support role is responsible for providing real-time technical assistance and coordination to support aircraft operations, ensuring minimal disruption and maximum fleet availability. This position acts as the primary liaison between flight techs, maintenance teams, vendors, and engineering resources, facilitating timely troubleshooting, repairs, and compliance with regulatory and company standards. The role also includes monitoring and managing chronic discrepancies, repetitive items, and engineering requests to ensure timely resolution and prevent operational impact. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Monitor and support daily flight operations for technical issues affecting the fleet through use of monitoring TRAX and Airbus WorldSkywise application. Provide technical guidance to flight techs and line maintenance during active operations. Coordinate with internal departments, MRO providers, and OEMs to resolve AOG situations. Review and process log page entries, MEL/CDL deferrals, and troubleshooting actions in accordance with approved procedures. Track and follow up on chronic items, repetitive discrepancies, and engineering requests by reviewing the Defect Report in TRAX and Skywise to ensure corrective action plans are implemented. Support Engineering in gathering operational data, troubleshooting results, and part history for chronic/repetitive issues by reviewing the Defect Report in TRAX and Skywise. Assist MCC Controllers in developing action plans for unscheduled maintenance events. Maintain accurate records of all communications, actions taken, and follow-up requirements during operational events. Ensure all maintenance actions meet FAA and company requirements. SKILLS AND QUALIFICATIONS: Airframe & Powerplant (A&P) Certificate or equivalent aviation maintenance background. Minimum 3 years' experience in aircraft maintenance, technical operations, or MCC environment. Strong understanding of MEL/CDL procedures, troubleshooting processes, and aircraft systems. Knowledge of chronic/repetitive defect tracking and engineering request processes. Excellent communication skills for coordination with crews, vendors, and internal departments. Ability to work under pressure in a high-paced operational environment. Proficiency in maintenance tracking systems (e.g., TRAX, AMOS, or similar) and MS Office Suite. PREFERRED QUALIFICATIONS Previous experience in an MCC role for Part 121 or Part 135 operations. Experience with Airbus aircraft types. Familiarity with FAA regulations and reporting requirements. Multilingual communication skills (Spanish, French, etc.). WORK CONDITIONS AND SPECIAL REQUIREMENTS Must be able to work rotating shifts, including nights, weekends, and holidays. Occasional travel may be required to support operations. Ability to remain on headset or phone for extended periods during operational events. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Global Crossing Airlines provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.$33k-55k yearly est. Auto-Apply 60d+ agoTechnical Support
5TH HQ LLC
Technical support representative job in Miami, FL
Job Description Summary/Overview: We are seeking a skilled Mechanical Technician to manage the installation, maintenance, and repair of industrial juicer machines used in restaurants, bars, and hotels. This role is specifically focused on mechanical and industrial equipment, not on computer or IT systems. The ideal candidate will have hands-on experience with industrial machinery, a strong mechanical aptitude, and the ability to provide exceptional customer service. Responsibilities: Install, set up, and calibrate industrial juicer machines at various locations, including restaurants, bars, and hotels. Perform regular maintenance and troubleshooting to ensure optimal performance and reliability of juicer machines. Diagnose and repair issues related to the mechanical and electrical components of juicer machines. Provide technical support and promptly resolve customer issues in a professional manner. Maintain accurate records of service activities, parts used, and equipment status. Ensure compliance with safety regulations and company policies during all service activities. Required Skills: High school diploma or equivalent; technical certification or training in industrial equipment is preferred. Proven experience with industrial juicer machines or similar industrial/mechanical equipment. Strong mechanical and electrical troubleshooting skills, particularly with industrial machinery. Excellent problem-solving abilities and attention to detail. Effective communication skills and a strong customer service orientation. Ability to work independently and manage time efficiently. Physical Requirements: Ability to lift and move heavy equipment (up to 75 lbs). Capability to stand, bend, and stretch for extended periods during service activities.$30k-52k yearly est. 19d agoTechnical Support
Techtrex Inc./Kiosoft Technologies LLC
Technical support representative job in Boynton Beach, FL
KioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide. The company's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These range from the most basic machine interfaces to custom applications to branding to complex networking solutions. We are looking for a highly motivated, and trainable individual with drive and determination to help us provide high quality customer service to our client base. We strive to maintain a professional, yet relaxed working environment while providing room for growth. Main Duties and Responsibilities Technical/Customer Support: Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions. Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution. Technical Expertise: Maintain a deep understanding of KioSoft Technologies products, features, and functionality. Act as a subject matter expert, assisting team members and customers with advanced troubleshooting, configuration, and customization inquiries. Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience. Continuous Process Improvement: Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes. Customer Advocacy/Customer Success: Serve as a customer advocate within the organization, representing customer needs, pain points, and feedback to relevant teams. Drive initiatives to proactively improve product usability, documentation, and user experience based on customer insights. Qualifications Associate's degree in a relevant field or equivalent practical experience in lieu of education Minimum of 2 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions. Prior experience in a customer support role, preferably supporting payment technology, IOT, or similar technology. Strong technical aptitude and ability to quickly learn and understand complex software products. Excellent problem-solving and analytical skills with a proactive approach to issue resolution. Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers. Familiarity with support ticketing systems and customer relationship management (CRM) tools. Ability to thrive in a fast-paced and dynamic environment while maintaining a focus on customer satisfaction. Must be a U.S. citizen residing in the United States. Ability to travel nationally up to 30% of the time to customer sites for in-person training sessions. Preferred Qualifications Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards. Physical Requirements Must be able to be in a stationary position more than 50% of the time Must be able to communicate, converse, and exchange information with peers and senior personnel Constantly operates a computer and other office productivity machinery, such as a computer The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Please Note: We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.$30k-52k yearly est. 21d agoInformation Technology Professional
U.S. Navy
Technical support representative job in Miami, FL
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military$45k-67k yearly est. 60d+ agoComputer User Support Specialists (Professional, Scientific, and Technical Services)
Mercor
Technical support representative job in West Palm Beach, FL
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**$32k-53k yearly est. 60d+ agoIT Support Specialist
The Pharmacy Hub
Technical support representative job in Fort Lauderdale, FL
About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services. Job Summary The Pharmacy Hub seeks IT Support Specialist to provide critical floor-level technical support across all departments. This role requires a self-sufficient technician who can handle diverse hardware/software issues and manage IT assets. You'll work in a fast-paced environment where you'll learn multiple systems quickly and solve problems independently after initial training. An ideal candidate excels in dynamic environments and can juggle multiple tasks while delivering consistent, reliable support. Requirements 1+ years of IT support experience Bilingual Proficiency (English and Spanish) Strong Windows 10/11 and basic mac OS support skills Experience with printer and peripheral device troubleshooting Basic networking knowledge (TCP/IP, DNS, DHCP) Basic understanding of Active Directory Familiarity with ticketing systems Ability to research solutions independently CompTIA A+ certification strongly preferred Who We Need Self-sufficient problem solver - After initial training, you'll own issues from start to resolution Fast learner - You'll be learning multiple systems quickly in a fast-paced environment with many moving pieces Proactive - Spot problems before they escalate, suggest improvements Flexible - Schedule varies based on operational needs What You'll Be Doing Troubleshoot printers (office and label), barcode scanners, Windows PCs/laptops, and MacBooks Perform basic network troubleshooting (connectivity, wireless, IP configurations) Image and deploy computers using established processes Manage IT assets: receiving, labeling, checking in/out, inventory tracking Create system accounts as needed (training provided) Reset passwords and unlock accounts Document solutions in Confluence knowledge base Research and implement fixes independently Respond to helpdesk tickets within SLA Escalate complex issues to IT management or engineering teams What We Offer Competitive salary. Bonus program based on productivity and efficiency. Flexible scheduling options. Opportunities for growth in a rapidly expanding telepharmacy practice. Collaborative and innovative work environment focused on patient safety and compliance. Work Schedule Standard: Monday to Friday Must be flexible to adapt to inspections, audits, or urgent compliance/quality needs Pay Range$50,000-$51,000 USD Benefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off Paid public holidays At The Pharmacy Hub, we don't just offer jobs-we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success. If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.$50k-51k yearly Auto-Apply 14d agoTechnical Support
Techtrex Inc./Kiosoft Technologies LLC
Technical support representative job in Boynton Beach, FL
KioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide. The company's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These range from the most basic machine interfaces to custom applications to branding to complex networking solutions. We are looking for a highly motivated, and trainable individual with drive and determination to help us provide high quality customer service to our client base. We strive to maintain a professional, yet relaxed working environment while providing room for growth. Main Duties and Responsibilities Technical/Customer Support: Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions. Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution. Technical Expertise: Maintain a deep understanding of KioSoft Technologies products, features, and functionality. Act as a subject matter expert, assisting team members and customers with advanced troubleshooting, configuration, and customization inquiries. Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience. Continuous Process Improvement: Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes. Customer Advocacy/Customer Success: Serve as a customer advocate within the organization, representing customer needs, pain points, and feedback to relevant teams. Drive initiatives to proactively improve product usability, documentation, and user experience based on customer insights. Qualifications Associate's degree in a relevant field or equivalent practical experience in lieu of education Minimum of 2 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions. Prior experience in a customer support role, preferably supporting payment technology, IOT, or similar technology. Strong technical aptitude and ability to quickly learn and understand complex software products. Excellent problem-solving and analytical skills with a proactive approach to issue resolution. Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers. Familiarity with support ticketing systems and customer relationship management (CRM) tools. Ability to thrive in a fast-paced and dynamic environment while maintaining a focus on customer satisfaction. Must be a U.S. citizen residing in the United States. Ability to travel nationally up to 30% of the time to customer sites for in-person training sessions. Preferred Qualifications Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards. Physical Requirements Must be able to be in a stationary position more than 50% of the time Must be able to communicate, converse, and exchange information with peers and senior personnel Constantly operates a computer and other office productivity machinery, such as a computer The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Please Note: We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.$30k-52k yearly est. 50d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Fort Lauderdale, FL?
The average technical support representative in Fort Lauderdale, FL earns between $23,000 and $50,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Fort Lauderdale, FL
$34,000
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