Technical Support Representative Jobs in Grand Prairie, TX

IT Engineer/Tester (ADM/Recurrent Business, Major Telecom Infrastructure) On site in Lewisville TX (DFW) Must be local. Must be US citizen 24/7 Shift work We are looking for a number of skilled IT Engineer/Testers with experience in major telecom infrastructure to handle application testing, development, system administration, troubleshooting, and customer support. This role includes on-site and remote work on shift schedules, ensuring adherence to service level agreements (SLAs) within a dynamic telecom environment. Key Responsibilities: System Administration: Install, configure, and optimize IT systems for telecom infrastructures. Perform capacity planning, monitoring, and system tuning. Testing & Debugging: Design and execute test cases, document results, and troubleshoot as needed. Service Assurance: Manage incident responses, minimize business impact, analyze KPIs, and continually improve services. Script Development: Plan, design, and develop scripts for system monitoring and process optimization. Requirements: Technical Expertise: Proven experience in System Administration (OS, Network, DBMS) with skills in BSS, OSS, and Cloud services. Telecom Infrastructure Knowledge: Hands-on experience in telecom-specific systems, including KPI setting and monitoring. Shift Flexibility: Willingness to work in shifts for optimal customer support. Additional Information: Certifications & Training: Supplier is responsible for ensuring all necessary certifications and provides up to 40 hours of annual training. Compensation: Includes reasonable living expenses, devices, and other necessary tools, with accurate timekeeping and full accountability for all compensated time, including travel.

Job Description Welcome to HomePro, a leader in home technology solutions renowned for delivering superior automation, security, and entertainment services. With our cutting-edge technology and exceptional customer service, we continuously strive to enhance living experiences. Based in Texas, HomePro has upheld its commitment to excellence for over two decades. We are presently seeking a dedicated and tech-savvy Technical Support Representative to join our dynamic team. Unlock Your Potential with HomePro Secure full-time employment with a thriving company Competitive salary package with growth opportunities Comprehensive 401K plan with company matching Health, dental, and vision insurance available Generous Paid Time Off (PTO) and holiday policy Exclusive discounts on HomePro products and services Access to our on-site fitness center Key Responsibilities: Enhance Customer Satisfaction Technical Troubleshooting: Provide first-level support to customers by diagnosing and resolving technical issues related to home technology products. Customer Communication: Clearly articulate technical solutions to customers and maintain a high standard of customer service through effective communication. Product Knowledge Mastery: Maintain an up-to-date understanding of HomePro's product offerings to effectively troubleshoot issues and assist customers. Documentation and Reporting: Accurately document customer interactions and technical solutions for future reference and quality improvement. Team Collaboration: Work closely with technical and service teams to escalate and resolve complex issues that exceed first-level support capabilities. Qualifications: Skills and Experience Previous experience in a technical support or customer service role, preferably in the technology sector Strong troubleshooting skills and a solid understanding of home automation systems Excellent verbal and written communication skills Proficiency with support software and CRM systems A passion for technology and commitment to exceptional customer service A high school diploma is required; additional certifications in IT or related fields are an advantage Your Impact and Growth Joining HomePro means becoming a crucial part of a team that values your contributions and fosters professional growth. Your efforts will directly enhance the customer experience and uphold our reputation as a leader in home technology solutions. Take the Next Step Apply now to become a part of HomePro's mission to revolutionize home experiences through top-tier technology solutions. Your role as a Technical Support Representative will be pivotal in nurturing our commitment to customer satisfaction and technical excellence. Job Type: Full-time Discover more about our company and opportunities at HomePro by visiting HomeProTech.com. Embrace the chance to grow with us and make home technology accessible and user-friendly for everyone.

Job Description Daystar Christian Television Network is searching for an experienced Viewer Technical Support Desk to work at our Headquarters in Bedford, Texas. Must be a Christian committed to the Gospel of The Lord Jesus Christ. Summary Serve as a Daystar Viewer Technical Support Desk Call Representative for Daystar's Engineering Services Division. Duties include receiving calls, emails, and other forms of correspondence from Daystar viewers and signal distribution partners and providing customer support by aiding them in answering technical questions and other technical needs. This position would start as a first shift office position for training and would move to second shift office position. Primary Duties/Responsibilities: Positional duties may include but are not limited to the following: Viewer technical correspondence and customer support communications. Daystar Engineering asset management and readiness duties. Daystar Engineering shipment and logistical support. Engineering Services Division, clerical related support tasks for RF Engineering and Studio Engineering Departments. Manual labor when required. Other duties and other special projects as assigned. Education/Additional Requirements: A high school diploma (or equivalent) and a minimum of two years of relevant call center experience are required. Christian counseling experience is a plus. Prior Military service is a plus. Accustomed with the Holy Bible. Ability to work alone or with a team in a fast-paced deadline driven environment. Strong organizational skills and the ability to pay close attention to detail, while handling multiple simultaneous projects under deadline pressure, with exceptional follow through. Excellent phone skills and professional manners. Strong interpersonal skills are required. Proficiency with Microsoft Outlook, Word, Excel, Access, SharePoint, and other office related computer programs. Possess a valid driver's license and good driving record, as some travel may be required for this position. Physical Requirements Must be able to sit (and walk) at workstation for extended periods of time. Must be able to lift up to 40 pounds or greater Must be able to work extended hours during events and/or as assigned. Salary DOE Company DescriptionDaystar Television Network is an award winning, faith-based network dedicated to spreading the Gospel 24 hours a day, seven days a week – all around the globe, through all media formats possible.Company DescriptionDaystar Television Network is an award winning, faith-based network dedicated to spreading the Gospel 24 hours a day, seven days a week – all around the globe, through all media formats possible.

Job DescriptionDescription: As a Level I Technical Support Representative, you will be the primary point of contact for merchants utilizing our web chat feature. Responsibilities include answering chat inquiries regarding Fortis services, maintenance changes, basic terminal and gateway support, gateway closures and transaction research. This role requires effective written communication documentation skills. ESSENTIAL DUTIES: Level I Technical Support Representative: Effectively resolve all incoming chats: Zeamster technical inquiries Zeamster integration inquiries Transactional research Customer Support requests (transfer to Customer Support) Basic 3rd party gateway support Basic terminal support CoS/ToS requests Basic software conversions Gateway closures Develop an understanding of the different types of file builds including Retail, Restaurant, MOTO, Internet, Lodging. Escalate issues to the proper contacts with the Processor directly or internally. Work with the Processor or Internal Departments at Fortis for a resolution Utilize resources and techniques to answer basic questions and solve problems via web chat. Understand the functionality of the Fortis (Zeamster) Gateway and effectively communicate the functionality of the system to merchants. Understand the functionality of our 3rd party gateways and effectively communicate the functionality of the systems to merchants. Understand the payment industry networks, partnerships and demonstrate the ability to work with different payment platforms. Requirements: Associates degree in computer science or related work experience Payment industry experience preferred but not required IT or computer repair background preferred but not required Demonstrated customer service skills Must have ability to communicate well with external and internal partners both in written and verbal form Strong problem solving and analytical skills Demonstrated organizational skills and follow-through Be a team player and a “get it done” attitude

Tier 1 Help Desk Associate Type: Long-term Contract Work Setting: Onsite We are seeking a Tier 1 Help Desk Associate to provide frontline support for our hardware and software platforms. This role is critical in ensuring smooth operations by troubleshooting desktop and laptop environments, addressing connectivity issues, and delivering outstanding customer service. You will manage and resolve user concerns, escalating complex technical problems to the IT Engineering team when necessary. Key Responsibilities Technical Support: Provide assistance for platforms such as OneDrive, Citrix, Microsoft 365, Teams, Windows 10/11, and Active Directory password resets. Support VPN, mobile email configurations, MFA (Google Authenticator), and printer installations. Hardware & Software Deployment: Assist with configuring and deploying new hardware and software as needed. Collaborate with end users to upgrade and image computers. Help Desk Operations: Deliver remote and onsite support using the ConnectWise ticketing system. Document troubleshooting steps and resolutions for future reference. Monitor and promptly respond to IT help desk requests via email or ticket tracking system. Prioritize and process tickets based on urgency, maintaining clear communication with users throughout the resolution process. Customer Service: Demonstrate exceptional communication and problem-solving skills to ensure user satisfaction. Maintain a high standard of customer service during interactions. Escalation & Reporting: Escalate unresolved issues to the Lead or Manager for further resolution. Provide updates and summaries of recurring issues to management. Other Responsibilities: Be available for on-call and after-hours support when needed. Handle special projects or tasks as assigned by the Manager. Qualifications Strong problem-solving and troubleshooting abilities. Excellent communication and customer service skills. Experience with ticketing systems like ConnectWise is preferred. Ability to multitask and prioritize tasks in a fast-paced environment.

About Us: If you are looking for a valuable hands-on opportunity in the healthcare industry, Tenet Health has an internship for you! Tenet Health is comprised of 52 hospitals, approximately 535 outpatient centers and additional sites of care. We are differentiated by our top-notch medical specialists and service lines that are tailored within each community we serve. We are a community built on CARE. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. We are looking for an IT Vendor Management Intern to support our team in Information Systems and Strategic Sourcing. This will give you the opportunity to gain valuable experience while you integrate knowledge and theory learned in the classroom with practical application and develop your skills in a professional setting. Program Overview: Full-Time, Paid Internship Onsite in Dallas, TX June 2, 2025 - August 1, 2025 Benefits: Opportunity for mentorship and professional development. Exposure to real-world IT Vendor Management projects and challenges. Networking opportunities with experienced professionals. Completion of capstone project directly related to area of study. Potential for future full-time employment. 2403035105 Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

We are an Environmental Consulting company seeking a full-time I.T. Helpdesk Support Technician 1 to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, OneDrive, etc.). The company offers health and retirement benefits, paid time off for full-time employees, and an opportunity to build and grow your I.T. career. Our IT department is seeking a dedicated IT Desktop Support Associate to join our team on a full-time basis. The associate will be responsible for supporting our IT members during non-traditional hours with potential leadership responsibilities. Schedule: will start initially 8a.m. to 5p.m. for at least, minimum 6 to 8 weeks to train before going on overnight/3rd shift (2a.m. - 11a.m.) as permanent hours. Primary Responsibilities: • User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data. • Technical Support: Provide desktop and laptop support, including imaging and re-imaging devices, coordinating shipping, delivery, and returns of IT equipment. Provide remote and on-site support, particularly for overseas team members. • Help Desk Tickets: Respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction. • Documentation: Manage and update IT requests and tickets to support users and clients, assist with technical documentation to improve internal processes. • Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades. • Collaboration: Work with the IT team to ensure smooth day-to-day operations and continuous improvement of IT services. Assist overseas IT team members with tickets and issues, maintaining Quality Assurance (QA) & SLA times. Work Environment, Hours, & Benefits: This position will cover the overnight shift from 2:00 AM to 11:00 AM (Central Time), Sunday to Thursday. Training will take place over six to eight weeks during normal business hours before transitioning to the overnight shift. This role is based in our Dallas corporate office, near the 635 and 75 High Five Interchange. Specific days for on-site versus remote work will be determined based on operational needs. We offer full health and retirement benefits, including medical, dental, vision, a 401k plan, and flexible PTO and holiday time. Help Desk Qualifications / Skills & Requirements: • Problem-solving skills • Basic Computer & LAN knowledge • Excellent verbal and written communication skills (English proficiency required) • Documentation & Procedure skills • Operating systems knowledge • Phone skills • Customer service focus • Quality Focus • PC proficiency (Microsoft Operating Systems, Microsoft Office) • On-Prem & Azure Cloud knowledge Preferred Qualifications (Not Required): • Linux & Mac OS knowledge • Bilingual (Hindi/Telugu) proficiency, though English is mandatory • Pursuing or recently completed a degree in Management Information Systems, Computer Science, Information Technology, or a related field Education, Experience, and Licensing Requirements: • High school diploma, GED, or equivalent • Prior information technology or operating systems experience preferred • Familiarity with basic office software (Windows, Office, Word, Excel, Outlook) • Prior experience or coursework related to IT help desk, desktop support, or systems administration is a plus What We Value: • A passion for learning new technologies and applying them to solve problems. • Leadership abilities, particularly in managing and supporting overseas team members during off-hours. • A proactive approach to IT support and a dedication to improving both systems and customer experience. Why Join Us? This role offers a chance to grow your technical skills, gain valuable hands-on experience, and lay a solid foundation for future career opportunities in IT. With the added responsibility of leading overseas teams during non-traditional hours in a flexible hybrid work environment, this position provides a unique opportunity for career growth. Schedule: will start initially 8a.m. to 5p.m. for at least, minimum 6 to 8 weeks to train before going on overnight/3rd shift (2a.m. - 11a.m.) as permanent hours.

IDR is seeking a dynamic and experienced IT Helpdesk Technician to join one of our top clients in Fort Worth, TX. This is an exciting opportunity to be part of a strategic initiative project, transforming legacy applications to the latest technologies. If you are a team player with a knack for leading and implementing projects from scratch, we encourage you to apply today! Position Overview/Responsibilities for the IT Helpdesk Technician: The person will be responsible for performing technical support over the phone, assisting across the business with their needs. The right candidate will have an understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service Requests! Required Skills for IT Helpdesk Technician: 2+ years experience in a helpdesk/IT support role Hands on experience supporting Windows 10/Office 365 Environment Has A+ Certification What's in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row

We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible. Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, amazing designs, and projects with purpose. Job Description The Structural Technical Expert is integral to mentoring our staff, ensuring the highest quality of design reviews, and leading technical innovation within the structural discipline. This role is pivotal in enhancing our technical capabilities, directing design and development activities, and fostering a culture of excellence and continuous improvement across the firm. Primary Responsibilities: Serve as the go-to subject matter expert in structural engineering, providing advice and consultation both internally and externally. Spearhead firmwide initiatives, offering specialized services and insights that are vital to Olsson's success. Enhance Olsson's industry presence through active participation in key projects, technical presentations, and contributions to professional societies. Foster internal collaboration to develop strategies and practices that align with current trends and standards in structural engineering. Lead the effort in assembling technical resources for major projects and promoting efficient, quality work across the firm. Drive research and analysis on structural engineering trends, emerging technologies, and industry initiatives, offering recommendations to steer Olsson's strategic direction. Engage with key industry stakeholders and partners to explore opportunities for collaboration and innovation. Represent Olsson in professional organizations, elevating both the profession and the firm's brand. Champion Olsson's Quality Management Program within the structural discipline, ensuring continuous improvement and adherence to the highest standards. Qualifications You are passionate about: Working collaboratively with others. Having ownership in the work you do. Using your talents to positively affect communities. Empowering others to use their talents. You bring to the team: Strong communication skills. Ability to contribute and work well on a team. Excellent interpersonal and problem-solving skills. Advanced degree in Structural Engineering or a related field. A minimum of 15 years of experience acting as a structural technical expert. Professional Engineer or Structural Engineer license preferred. Ability to engage and educate diverse audiences. Passion for problem-solving and innovation, coupled with a forward-thinking mindset. Ability to lead training sessions and effectively convey complex technical concepts. Collaborative and adaptable approach to working with cross-functional teams. Strategic thinking and the ability to align technical expertise with overarching business goals. Additional Information Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we’re here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it. As an Olsson employee, you’ll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you’ll: Become an owner in the company after your first year through our Employee Stock Ownership Plan (ESOP). Engage in work that has a positive impact in communities. Receive an excellent 401(k) match. Participate in a wellness program promoting balanced lifestyles. Benefit from a bonus system that rewards performance. Have the possibility for flexible work arrangements. Olsson is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status. #LI-AK1

LOCALS ONLY PLEASE / DAY SHIFTS / Friday to Monday REQUIRED THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Shaily Sharma - ********** Email: ************************************* // ********** IT Technical Support Associate Duration: Long Term Ongoing Project with NO end Date Location : 100 % Onsite ( Weekend Shifts ) --- Lewisville, TX This position is a “Technical Support Associate” supporting our 3rd \ weekend shift in Lewisville, TX. After training during our normal hours, this person would move to the weekend shift. Shift Timings: (1hr Lunch): Friday 9:30 am - 6:30 pm Sat & Sun 6:00 am - 7:00 pm Monday 8:00 am - 5:00 pm. The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performs a broad range of IT support service: PC, MAC, software, hardware, and basic network support. Collaborates with team members and customers and contributes to the efforts to develop, implement, and continuously improve systems. Primary Requirements/Skills • 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment. • Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP • Excellent verbal and written communication skills and attention to detail. • Must possess good time management, organization, and multi-tasking skills. • Solid analytical and problem-solving skills. Primary Technical Requirements/Skills • Knowledge of computer operations and their interfaces • Working knowledge of communications protocols and networking technology and hardware • Working knowledge of IT infrastructure architecture. • Windows 10 desktop implementation and support • Microsoft Office and Office 365 services. Please send qualified resumes directly to : ************************************* // ********** Thanks, Shaily Sharma Zillion Technologies Inc. Asst. Director - Talent Acquisition ********** Email: ************************************* // **********

Our client is seeking a Tier II Help Desk Technician who will provide advanced technical support and systems administration. The role focuses on resolving complex technical issues, ensuring exceptional customer service, and maintaining IT systems effectively. The technician will work closely with the Service Manager and collaborate with team members to enhance service delivery and customer satisfaction. This opportunity is located in Frisco, TX! Duties: Provide first and second level support for service requests related to workstations, servers, printers, networks, and vendor-specific hardware and software Handle IT support relating to technical issues for Microsoft's core business applications and operating systems Support and implement disaster recovery solutions Manage intermediate technical support for WAN/LAN connectivity, routers, firewalls, and security Implement and support remote access solutions (Microsoft Azure, AWS, VPN, Terminal Services, Citrix) Monitor and respond to alerts and notifications from the remote monitoring and management system through service tickets Maintain and review system documentation in HaloPSA Communicate effectively and professionally with customers regarding incident progress, changes, and outages Collaborate with the Service Desk Dispatcher to route requests efficiently Escalate complex service requests to engineer-level support Track time and expenses in ConnectWise Complete assigned training materials in HaloPSA Document all work in service tickets using HaloPSA Desired Skills/Experience: 5+ years of helpdesk and deskside support experience required Ability to provide “white glove” customer service Abbility to be adaptable, work autonomously, take charge, and push outside a “check a box” mentality Ticketing system experience Advanced understanding of operating systems, business applications, printing systems, and network systems Impeccable professional interpersonal and communication skills including telephone, written, listening, and customer care Excellent problem-solving and diagnostic abilities Ability to multi-task and adapt quickly in a fast-paced environment In-depth knowledge of support tools and techniques with the ability to match resources to technical issues appropriately Proficiency in typing and accurate entry of service request details Self-motivated with a strong work ethic Familiarity with HaloPSA and ConnectWise Experience working at a managed service provider is highly desirable Benefits: Medical, Dental, & Vision Insurance Plans 401K offered

Our client located in Dallas, TX is hiring a post-implementation Procurement System Specialist. This is anticipated to be a multi-year contract opportunity that will be based in-office. Company Profile: Technology Analytics Procurement System Specialist Role: As a post-implement Procurement System Specialist your focus will be to elevate the procurement and spend management processes within Coupa. You will be key to shaping how they manage purchasing and expenditures. This role will not be to just maintain systems but innovate and drive improvements. Support Coupa system design and configuration by influencing the design of the procurement system to meet evolving business needs. Procurement System Specialist is responsible for tasks such as troubleshooting, refining, and implementing improvements that streamline our operations. Be the go-to resource for Coupa system questions and guidance, helping internal teams navigate the platform seamlessly. Identify areas for improvement, collaborate with stakeholders, and lead projects that enhance efficiency and effectiveness. Procurement System Specialist will work alongside IT, Finance, and Procurement teams to ensure system alignment with company objectives and to influence process improvements. Take a proactive, solution-oriented approach using both technical skills and the ability to collaborate across teams. Procurement System Specialist Background Profile: Bachelor degree in Business, Information Technology, or a related field. 3-5 years of project management, with a preference for experience with Coupa or other procurement spend management systems. Ability to explain technical details to non-technical stakeholders with ease. Familiarity with compliance standards like SOX and SOX control or other regulatory requirements is a bonus. Strong Excel and PowerPoint experience Strong organizational skills to manage projects and priorities across teams effectively. Proven ability to lead initiatives, drive change, and solve complex problems. Features and Benefits while On Contract: We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate Benefits tab. Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Disclaimer:sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status of any job.

Role: IT Support Specialist Benefits: $50k-$55k + Benefits Job Type: Full-Time We are looking for an IT Support Specialist to join an exciting logistics organisation. This position will see you operating as the first US based IT hire, collaborating with the established UK team, you will play a key role in developing IT infrastructure to support their growing operations. This is a fantastic opportunity to build the IT function in a dynamic, fast-paced environment. Key Responsibilities Provide 1st and 2nd Line IT support, logging and resolving issues through the Service Desk system. Set up and manage IT equipment, including PCs, laptops, and user accounts for new employees. Configure and maintain networks, resolving connectivity issues and optimising performance. Oversee device management using Intune MDM and ensure security monitoring via Microsoft Defender. Procure IT equipment and manage relationships with suppliers to secure the best value. Monitor IT systems and escalate issues as needed. Provide basic IT training to staff and maintain internal IT processes. Skills and Experience: 2+ years of experience in IT support, including troubleshooting and 1st/2nd Line Support. Network setup and maintenance (DNS, DHCP, VLANs, firewalls). Microsoft 365 (Teams, SharePoint, Exchange, Intune, Defender). Service Desk systems and procurement processes. Effective communication, problem-solving, and organizational skills. CompTIA and Microsoft certifications would be desirable. This is an exciting chance to shape IT operations in a rapidly growing company while advancing your career. If you are proactive, tech-savvy, and eager to take ownership of IT functions I'd like to hear from you.

Akkodis is seeking a Help Desk Support for a Contract job with a client in Addison, TX (hybrid role). Ideally looking for applicants with a solid background in the financial services industry. Pay Range: $20 - $24/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Responsibilities: Provide remote and on-site technical support for customers for both hardware and software. Install new systems at customer sites. Document service issues into a tracking system Support internal IT infrastructure. Analyse, diagnose, and troubleshoot customer inquiries via phone, e-mail, and in the field when necessary. Learn new products and applications as necessary to remain an expert. Support sales team in answering questions and understanding products. Perform basic hardware repair. Handle various miscellaneous tasks associated with product/customer support activities. Provide support for in-house IT hardware/software/network. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Shesh Singh at ************ or ****************************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************

Applications Support Plano, TX (hybrid, 3 days onsite) 12 months contract. No C2C / W2 Only USC/GC Additional Skills: BS/BA degree or equivalent experience Basic knowledge of application development (monitoring infrastructure using Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability events) Working knowledge of Distributed and Mainframe applications and Middleware Platform Good Knowledge of Incident and Problem Management functions (i.e. responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.) Experience with Unix Shell, PERL, Bash scripting is preferable Experience with IBM WebSphere, Apache Tomcat, IBM DataPower preferred Experience with job scheduler like CTRL-M Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions Incident Management (coordinate incident management coverage, to ensure appropriate coverage, call facilitation, coordination and communications during critical outage situations) Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process Provide end-to-end view of issues for objectivity and ability to be a single voice for line-of-business Influence senior technology leads across organizations to ensure timely resolution of incidents Pay Range: $40/hr. - $45/hr. The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.

Are you a natural problem solver? You're going to be apart of a tightly knit Desktop Engineering team, where you will be given a mentor and an opportunity to accelerate your career. You can expect to be working with some of the brightest minds in their respective fields, in an environment where work ethic, attention to detail, and structure are at the forefront. You will have a hands-on role in deploying and sustaining the systems and applications directly utilized by end-users and working closely with employees to support their technology needs. You will be work with all users across the business including Traders and Executives, so the ability to provide a “White-Glove” service will be expected. Strong knowledge of Windows operating systems, Microsoft Office Suite and DNS/DHCP will be important for this role, and any scripting exposure with PowerShell or Python for automation. If you have strong AV Support skills this will also be a huge plus. With a starting salary between $80k-120K, in addition to company benefits such as life and medical insurance, you will be rewarded generously for your contribution. Willing to go the extra mile to make a difference in a smaller hedge fund environment? Get in touch. No up-to-date CV required.

Deskside Support Duration: 6 Month Contract with possibility of being hired Pay Rate: 20-24hr Must-Haves: - 1+ years of experience in a deskside or technical support role - Strong communication skills, good personality - Experience with ticketing systems (They use ServiceNow) Bachelors Degree Basic Network and server support Plusses: Experience with Dell Computers SSCM Experience Reimaging experience Day to Day: Insight Global is seeking a Help Desk/Infrastructure Support Technician in the Fort Worth, TX area. This person is going to be doing infrastructure support, supporting internal team members. The client is using ServiceNow for tickets. This person will be deploying hardware, PC's, and resolving tickets sent through ServiceNow. This person will be working 5 days a week onsite and assisting the division with technical issues as needed.

White Glove-IT Support Engineer *US Citizens or GC Holders Hybrid in Dallas, TX Job Requirements Bachelor's degree, preferably in Management Information Systems or Computer Sciences 2-4 years of progressive work experience providing IT supporting and implementing end user systems in an enterprise environment Working knowledge of Microsoft Operating Systems, Active Directory, EntraID, GPO, Office 365, Windows Operating Systems, Exchange, and cyber security Experience supporting MDM/MAM solutions Experience supporting VOIP and SIP video conferencing technologies Availability for night and weekend on-call work as well as light travel Knowledge of desktop and server hardware, including performance optimization Fundamental knowledge of IP networking, routing, and system security Install, configure, test, and maintain operating systems, application software, and management tools Experience utilizing PowerShell in management of systems Excellent written and verbal communications skills and strong customer service experience Proven technical documentation skills Insatiable level of technical curiosity Must be physically able to lift and carry computers and other related equipment of up to 50 lbs Preferred Skills: Programming and scripting languages such as Python Knowledge/support Unix/Linux/Docker especially RHEL and CentOS Knowledge of the Securities and Trading industry Knowledge of coding best-practices and version control Knowledge of configuration management systems and automation technologies such as Ansible Exposure to JIRA and Confluence or similar suites or ticketing systems Experience managing projects including milestones and target completion dates Imaging solutions such as Windows Deployment Services and System Center Configuration Manager Exposure to Ansible, Chef, Puppet Software management including repackaging, scripted installations, and deployment Leading technical training, both one-on-one and in group sessions MCP/MCSE/CCNA or equivalent a plus

Assist Asset Management team on various tasks: • Hardware/Software Asset Management - updating and maintaining software/hardware assets in asset management system, contacting users to validate asset information, tracking assets through soft audits • Logistics - customer service, quote/order request and tracking, receive inventory and maintain warehouse stock • Maintaining and validating data by helping in IT Audits of physical devices at city locations • Lifecycle management - assist refresh team to verify and validate assets on the annual replacement plan basic training will be provided Other details Will need a valid driver's license and a personal vehicle to move around for the Job. (Mileage will be worked into salary) Will be working with end users hence needs to be presentable in casual business attire.