Technical Support Representative Jobs in Hempstead, NY

Cognizant is looking to hire a motivated and energetic OpenText Technology Specialist, and individual with expertise in OpenText Content Server, Archive center and XECM for SAP, with experience on live reports, web reports, workflows, Records Management. Cognizant Digital Practice helps clients reinvent products, experiences, and business models to create new value, differentiation, and drive revenue in the digital economy. We take an Experience centered approach which uses human insights to take ideas from vision to outcome and building end to end experience led solutions that enables brands to transform their customer and employee experiences using design, marketing, and commerce capabilities. Job Location: Jersey City, New Jersey (Hybrid) Day-to-Day Responsibilities: · OpenText xECM Administrator. · Expertise in OpenText Content Server, Archive center and XECM for SAP. · Experience on live reports, web reports, workflows, Records Management. · Oracle SQL and OpenText Schema knowledge. · L2 Support · End user support & create and maintain KEDB · User Management Issues - Permissions: Adding /removing users · Issue resolution related to · Application Monitoring · Incident Resolution · Service Request fulfillment · L3 Support · Bug Fixes · Problem Management and RCA · Enhancements · Non-Ticketing Activities · Coordination with other teams and third-party vendors (if any) to troubleshoot issues Key Qualifications: · Technical lead with 8 to 10 years of work experience in OpenText Content Server · · Background with good understanding in xECM concepts · Experience in xECM for SAP product related · Oracle Database knowledge from OTCS perspective · Extensive hands-on experience in OpenText Content Suite (Livelink), Web Reports, Live Reports, Active Views, Workflows, O-Script · · Strong knowledge on Installation, Configuration, Administration and troubleshooting for OpenText Content Suite applications Why Choose Cognizant? It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to obtain certifications on the latest technologies. If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you! This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan. About Cognizant: Headquartered in the U.S, Cognizant leverages a highly flexible business model, a flawless global delivery network, and deep domain expertise to deliver to a long list of world-class companies that are leaders in their own space. ***************** Apply today!

Role - Desktop Support Full Time Opportunity Note - Candidate with exp. in Banking domain is must. Provide desk side support to various business lines/departments. Responsible for end user hardware/software installation, troubleshooting and maintenance. Responsible for end user hardware/software procurement, inventory, and allocation management Responsible for coordination with other service teams for incident resolution and request provisioning 2nd\3rd line desktop support experience Outstanding customer service Outstanding presentation & communication Strong Microsoft Windows o\s experience - Especially for Windows 10 and windows 11 Fault analysis for Microsoft Office 365 Suite 2nd line fault analysis and experience of Outlook/Exchange online Mobile device Support Experience of supporting VPN and remote connection tools, in relation to Broadband technologies. Experience providing remote fault analysis, via verbal communication and IT remote control tools. Active Directory user account administration experience. Regards, Mohamed Anas *************************

We invite you to join Takasago, where you can be innovative and contribute to society through technology. The management of Takasago aims to create a company where each employee can experience a sense of fulfillment and happiness at a high level. Specifically, we strive to establish an environment where people from diverse backgrounds can work with joy and a sense of purpose, create a system that supports individual growth, and above all, implement management practices that enable employees to achieve a healthy work-life balance. Takasago is a major global leader and producer of flavors and fragrances providing innovative solutions in flavors, fragrances, aroma ingredients, and fine chemicals. Takasago is headquartered in Japan and operates in over 27 countries, with manufacturing facilities, research and development centers, and sales offices worldwide. Takasago ranked 8th overall and 1st in Asia on the Global Top Food Flavors and Fragrances Companies. Takasago's corporate culture is shaped by its core values of innovation, customer focus, sustainability, and respect for diversity. The company promotes a forward-thinking environment that fosters a collaborative, inclusive environment where employees are encouraged to think creatively while maintaining high ethical standards. We currently have an opportunity for a Technologist for Flavor Applications located in Rockleigh, NJ. The Technologist, Flavor Applications will provide support to the Applications Team. This includes preparation and presentation of existing and new products incorporating Takasago flavors to other members of the Flavor Division, as well as directly or indirectly to clients. The incumbent will engage in and support application product development. Utilize existing and new ingredients, processes and concepts to demonstrate Takasago flavors and technologies and maximize sales potential. The Technologist will process customer sample requests that require application of using existing and new flavors, in a timely manner. This includes working on prioritized projects first and within the agreed upon deadline. In addition, the Technologist will assist flavorists in the flavor application and evaluation of new and existing flavors and participate in customer and affiliate events to develop new consumer products and concepts. Essential Job Functions: Build experience in leading small groups and teams, offer a strong sense of direction, collaboration and facilitation skills to obtain clearly defined results. Lead the management of the Best Choice List for the group, facilitate setting up flavors and tastings, make suggestions for selection and data management. Provide guidance and inspiration for junior colleagues. Provide learning experiences and share knowledge. Design customer and brand specific tasting mediums for flavor and technology evaluation. Create on trend food concepts to showcase cutting edge ideas containing flavors and technologies with the industrialization/commercialization process in mind. Interact with marketing, consumer insights, flavor, sensory and others to achieve desired results and goals. Facilitate and trouble shoot project management to keep tasks on time and completed as defined. Assume responsibility for organizing and leading interactions for presenting application samples and market products. Organize technical presentations to customers at conventions and trade shows and attend those functions as deemed necessary. Conduct stability testing of flavors alone, and in finished consumer products. Keep records and establish standard operation procedures for relevant tasks at hand. Assure safe and sanitary working environment and processes. Keep up to date on the latest developments in food and bakery technology. Effective communication skills, technical aptitude and strong interpersonal skills. Follow safety policies and procedures. Educational Qualifications: Food science degree and/or related degree in a technical field. B.S required, M.S preferred. Experience: 5-10 years in the Flavor or Food Industry. Some experience in leading small teams and mentoring Junior employees preferred. The equivalent combination of education and experience is acceptable. Competencies: Must be computer literate with knowledge of common business software programs including MS Office Suite. Acute sense of smell and taste. Excellent presentation and communication (both verbal and written) skills. Must follow all GMP, HACCP and Food Safety rules and standards. Takasago's Employee Benefits and Perks: Takasago offers flexible work arrangements, tuition assistance, health benefits, employee discounts to various services and products, and life insurance 1.5 times your salary. When we think about employee success and financial security, we think long-term. Takasago provides robust retirement savings plans, as well as an employee assistance program. We hope you will join us and achieve professional growth and enrichment. EEO Statement Takasago is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law.

At AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment and we're currently seeking an On-Site AV Service Technician to join our team. What You Will Be Doing: In this role, you will be dedicated to one of our key Enterprise customers. The primary responsibilities include, providing technical support for all Audio-Visual and Unified Communicaton technologies within their collaboration spaces, training end users on system functionality and helping to support any new projects or technology upgrades. What You Bring to Assure Success: Previous experience in the service or installation of audio, video, and/or audiovisual, presentation systems and IT/Networks Ability to work independently, be self-directed and make sound decisions based on customer satisfaction. Strong Communication and Customer Service skills. Good ability to diagnose and troubleshoot any technical issues as they arise. InfoComm CTS Certification preferred, but not required with the right experience. Any other industry related certifications or training is also a plus. (Ex: Crestron, BIAMP, Extron, QSC, Microsoft TEAMs, Shure etc.) Why Should You Apply? Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now! AVI is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans. To receive consideration, an interested person must apply through the AVI Systems career site at *************************************************************

Client: Tech Company Role: IT Infrastructure Specialist Start: ASAP Duration: 2 weeks w/potential for extension and conversion Our client, a Tech Company, is seeking an Information Technology Infrastructure Specialist to start ASAP in their NYC studio. The ideal candidate will have 5+ years experience as an IT Technician, specifically working with setting up computer server racks infrastructure and networking. In this role you will install, configure, and maintain hardware and software from scratch. Please note this is a fully onsite role, 40 hours a week, for about two weeks. Rate is $600 a day. There is also potential for extension and conversion.

Essential Duties and Responsibilities Typical responsibilities include, but are not limited to, the following: Install, configure, repair, and replace PCs Install, configure, repair, and replace telephones Configure basic network interfaces on various devices Troubleshoot basic networking issues Provide technical assistance as required Maintain firm's printing environment-training provided Qualifications/Position Requirements Knowledge of PC architecture Good understanding of how all subsystems work in a PC and interact with each other Good working knowledge of networking and basic TCP/IP configurations Knowledge of Windows 7 & Windows 10 Basic electronics knowledge Ability to work on new equipment and devices without formal training Ability to manage a varied workload and meet deadlines Must be punctual and reliable Strong interpersonal skills Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude Excellent written and verbal communication skills Ensure confidentiality of all the Firm's and client's documentation and information Education and/or Experience Bachelor's degree or equivalent military experience Previous experience with extensive focus on PCs on a network in a medium to large corporate environment

One of my customers based in Brooklyn is looking for a Contract/Freelance IT Support specialist to provide Level 1 and Level 2 support for their PC/Windows and basic Mac environments. The position is planned for full time onsite in Brooklyn for 1 Month, then following this providing support on a remote / hybrid long term basis. THIS IS A PART TIME OPPORTUNITY Role Overview Job Title: IT Support Level 1 / Level 2 Engagement Type: Independent Contractor 1099 / C2C Location: Brooklyn, NYC Workload: Full Time first month, (occasional on-site tasks with ongoing support as needed) Start: As soon as possible Duration: Long Term Support Languages: English Rate: Open & Negotiable Role Overview Seeking a skilled IT Support Consultant to provide Level 1 and Level 2 support, primarily for PC/Windows and basic Mac environments. You will be responsible for hardware setup, network configuration, and maintaining secure infrastructure, collaborating with a remote team. Qualifications 2+ years in hands-on IT support (L1 & L2) Proficiency in PC/Windows and basic Mac support, troubleshooting, and installation Experience with Microsoft Deployment Toolkit (MDT) or similar Strong network setup skills, including rack installation and cabling Familiarity with network security protocols and physical IT infrastructure Excellent communication for remote collaboration with foreign teams If you are interested in this opportunity submit a copy of your CV and one of our consultants will call you to discuss further.

Job Title: Windows Deployment Technician (Windows 10 to Windows 11 Migration) Job Overview: We are seeking a skilled Windows Deployment Technician to assist with a large-scale migration of several hundred machines from Windows 10 to Windows 11. This role will involve managing inbound and outbound logistics, configuring PCs, and overseeing the asset tracking process. The technician will also handle the intake, processing, and preparation of returned machines for recycling, repurposing, or re-deployment as needed. Key Responsibilities: Inbound Logistics: Receive PCs from the warehouse, ensuring proper tracking and logging of all assets. Configuration: Conduct pre-deployment and user-specific configurations. Perform quality control (QC) checks to ensure proper functionality and compliance with standards. Outbound Logistics: Prepare machines for shipping, including packing, label creation, and asset tracking. Set up alerting systems to monitor shipment statuses and ensure timely delivery. PC Return Intake: Accept returned PCs, managing the logistics and asset tracking of each return. Perform data wiping, hold, and storage procedures in preparation for recycling, donation, or future deployment. Additional Tasks: Utilize Active Directory (RSAT) for account management, including resetting passwords, disabling accounts, and moving users into appropriate distribution groups as necessary. Requirements: Experience in Windows Deployment: Familiarity with large-scale PC rollouts and related logistics. Knowledge of Active Directory (RSAT): Experience in basic account management, including password resets, disabling accounts, and managing distribution groups. Logistics and Asset Tracking: Proven experience in tracking assets from receipt to deployment, as well as managing returned equipment. Attention to Detail: Ability to perform thorough QC checks and ensure all configurations are completed accurately. Preferred Qualifications: Experience in recycling and repurposing IT equipment. Knowledge of Windows 11 configuration and troubleshooting.

Hanwha Vision America (HVA) seeks a detail-oriented individual to join our Product Support Team as a Technical Support Specialist focused on our Access Control Products. In this role, you'll use your industry knowledge of Access Control Systems, IP Security hardware and software to resolve product-related support requests, offering in-depth assistance to HVA customers via email and phone. Responsibilities include addressing inquiries on installation, operational functions, troubleshooting, and maintenance. The Support Specialist documents and resolves customer requests promptly, guiding fellow agents in effective support practices. Responsibilities for Support Specialist: Identify and resolve technical incidents using product knowledge, knowledgebase articles and product documentation for products and services provided by HVA. Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Ticketing system Document customer information and recurring technical issues to support product quality programs and development. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Enhancement of Hanwha Vision's Knowledge Base through ticket documentation and notation. Manage personal escalations of cases to OEMs and Partners. Skills and Work Experience: 3-4 years of experience working collaboratively and cohesively in a distributed team environment 3-4 years of experience in a customer-facing remote support role at a high-capacity helpdesk/call center environment 3-4 years of experience documenting resolutions in Zendesk or a similar ticketing systems Excellent attention to detail and multi-tasking ability Strong communication/interpersonal skills, both written and verbal Strong emotional intelligence skills with an ability to relate to customers, gauge urgency, and display empathy Excellent time management skills- ability to organize and manage multiple priorities and meet deadlines Technical Experience: 3-5 years experience in physical or remote support and installation of Access Control Systems 1-3 years experience in physical or remote support of IP Cameras Network Video Recorders Video Management Systems IP Audio Devices A Current Network+/CCNA or Linux+ Certification (Preferred) A Current VMS Certification (Genetec or Milestone Preferred) Understanding of, or Certification in, ITIL or Similar Service Management Framework (Preferred) Base understanding of SaaS and VSaaS Working Conditions and Physical Demands: Prolonged sitting and/or standing for long periods of time Ability to lift 25lbs occasionally Occasional Travel to Hanwha Office locations for training Occasional Travel to trade shows Occasional Travel to customer sites Perform activities on the computer for a minimum of 8 hours Ability for remote employees to create a lab environment in the workspace Ability to perform physical installation of products occasionally

Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. Position Overview The Medicare Customer Services Representative II (Medicare CS Rep) is responsible for providing comprehensive high-quality service to all customers. The primary responsibilities include but are not limited to documenting all customer contacts into the tracking system, process complaints, conduct outreach efforts, assist in PCP selection, conduct new member orientation, review claims inquiries, handle provider and utilization management inquiries, etc. The Medicare Customer Services Representative will be trained in the Medicare line of business. Job Description Assist management staff with special projects: i.e., Claims Review Record and respond to all customer contacts and update tracking system. Manage and ensure appropriate follow-up and closure for all customer contacts. Provide on-site as well as telephone orientations to new and existing members for lines of business that you are trained on. Strive for first call resolution, working to resolve member and provider issues as the point of contact Utilize dual monitors and leverage computer-based resources to find answers to customer questions Research and respond accurately to all customer inquiries related to eligibility, benefits/ services, claims and authorizations. Classify and record all customer encounters clearly and concisely. Identify and escalate complex issues and provide follow-up/closure. Identify and intake customer complaints, capturing all pertinent information. Assist members with locating providers and vendors within Plan's network. Verify and update member demographic information. Process requests for member materials, such as ID cards, member guide, provider directory, etc. Maintain access to all program necessary for completing tasks of a Medicare CS Rep. Stay timely with ANOC, Compliance, and all other necessary yearly trainings. All other duties and special projects as assign by the Director of Call Center Operations. Ability to work between 8:00AM and 8:00PM Monday - Friday, and 9:00AM-5:00PM Saturday Training class (Paid): 9:00AM-5:00PM Monday-Friday Minimum Qualifications High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and Minimum 2 years' experience in a call center environment handling high volume of calls required Prior managed care experience preferred Professional Competencies Integrity and Trust Customer Focus Functional/Technical skills Written/Oral Communication #LI-Hybrid

IT/CADD Technician Department: CADD Description: H&H is offering an exciting opportunity for an IT/CADD Tech to join our team in New York City. This person will grow with both our CADD & IT Teams. With over 137 years of experience, H&H is a trusted full-service infrastructure engineering firm. Our clients, including infrastructure owners, contractors, and colleagues, rely on us for intricate and innovative engineering solutions. They trust our time-tested ability to manage the entire life cycle of a project, from the study and planning phase through to design and construction. With over 600 talented employees located across 30 offices nationwide, H&H can efficiently and effectively handle assignments of all sizes, types, and delivery methods around the country and across the globe. Responsibilities Coordinate with the CADD & IT Departments on network organization, usage and archiving of data Software deployments & upgrades Utilize a service/help desk system to track, prioritize, and manage support requests efficiently Light travel for remote office work Previous supervisory experience (preferred) Requirements: Five to seven years of relevant experience including work or any combination of education and experience that provides equivalent knowledge, skills and abilities in architecture, computer science, engineering and/or network systems Experience using and/or managing the current versions of the following software in a production environment: CADD: ProjectWise, MicroStation (version SS10), InRoads, AutoCAD (versions 2020 and higher), Open Bridge, Open Bridge Designer, OpenRoads, CONNECT Edition, Modular Designer Graphics: Adobe Acrobat (PDF), Adobe Photoshop, Bluebeam Integrate client workspace standards and configuration via ProjectWise Must possess strong mathematical knowledge and skills including geometry and trigonometry as well as spatial and form perception Proficient in the Microsoft Office suite and related technologies, with an ability to learn new software Troubleshoot software issues for CADD and Engineering applications Benefits: Salary Range- $80,000-$85,000 annually. Salary commensurate with experience. We offer a professional work environment, competitive salary, benefits package and 401(k). EOE M/F/ DISABILITY/VETS PI529c7bbb2fe8-26***********6

QUALIFICATIONS: · Bachelor's degree in information technology, Computer Science, or a related field. -Proven experience as a System Administrator with a focus on VMware Workspace ONE. · Strong understanding of mobile device management (MDM) and endpoint management. · Proficiency in Windows, mac OS, iOS, and Android operating systems. · Experience with scripting and automation tools (e.g., PowerShell, Python). · Excellent troubleshooting and problem-solving skills. · Strong communication and interpersonal skills. · Relevant certifications (e.g., VMware Certified Professional - Digital Workspace) are a plus. ADDITIONAL: · Strong analytical skills and ability to manage and report complex information · Experience with data collection, analysis, and interpretation · Desire to grow professionally, develop new skills and willingness to work outside of comfort zone. · Fluency in Microsoft Word, Excel, Outlook, and PowerPoint

Specific Gravity Group, Inc. (SpecGravity) works exclusively with multiunit hospitality and retail brands globally, and is currently hiring for an On-Site Pro AV Support person to join our team in New York City, with experience specifically in supporting technology within Hospitality (Fast Casual, Full Serve, Quick Server, etc.) organizations. *This role is part time, as needed, with possible opportunity for full time. There are various shifts available. Typical Part-Time work days and times are Wednesday - Sunday 4pm - 11pm, Full-Time work days and times are Monday - Friday 9am - 6pm, and As-Needed is a set schedule as well as opportunity for picking up on call shifts* We're looking for an individual to join the team, with a specific concentration on Hospitality Pro Audio / Pro AV Administration, with a specialty in Pro Audio Visual setup and configuration. This is the perfect role for someone with a background in supporting the Hospitality or Retail Pro Audio Visual in a brand, looking to work freely and collaboratively with a team and client. This individual will work one on one with clients and end users, and make impactful decisions on a regular basis, and have the opportunity to engage in short and long term projects. The environment is a Crestron environment with QSC networked amps, DSPs, and Cores. With clients in New York, this position's responsibilities can vary, but will encompass various areas of Pro Live Audio / Pro AV, and have opportunity to expand to network and system administration. Responsibilities: Provide onsite support for various client AV systems (digital menu boards, live audio, AV, Network, Crestron, etc.); Setup and Breakdown of AV and related hardware; Review of existing hardware and configurations, and make recommendations for improvements, implementing recommendations once approved; Cleanup of existing IDF and MDFs, improving labeling, documentation, and organization; Troubleshooting hardware and software AV issues as needed, documenting fixes and implementing permanent solutions; Adhere to and/or create IT AV processes and SOP's; Manage, maintain, troubleshoot and support Pro AV hardware and software, and other related peripherals in client environment; Requirements: 4 years experience in a technical support role providing service desk AV support troubleshooting Hospitality or Retail end-user issues with hardware and software; Experience with Pro AV Audio hardware and software design, installation, support, and maintenance; Extensive experience with networked Pro Audio hardware configurations, including Amps, DSPs, and Cores; Experience managing, configuring, and supporting Crestron software; Excellent time management, communication, and customer service skills; Ability to act independently, taking total ownership and initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions; Impeccable attention to detail; Highly organized with the utilization of tickets and workflow process; Experience with Concert Live Audio Support and third party integrations into larger systems (ie. DJ connectivity to house audio system) Preferred Experience: Experience working with Hospitality end users; Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department, and a co-managed option for brands with a small or single person IT department in need of extra support. SpecGravity works with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations. SpecGravity has proven experience tackling complex NSO (New Store Opening), Rollouts, Field Support, Cybersecurity, and General IT Support nationally, and is seeking a Hospitality Technology Infrastructure Support Engineer to join the team and continue its track record of excellence as it grows and expands.

Tech Fundamentals is a FREE training program with virtual instruction. ** Must be a Young Adult or Military veteran or spouse. See below for Eligibility Program Eligibility We are committed to serving those who need us the most. See if you qualify for our Tech Fundamentals program. If you are not a military veteran or spouse, the eligibility requirements are as follows: 18-26 years of age High school diploma or equivalent Legally authorized to work in the US If you ARE a military veteran or spouse, the eligibility requirements are as follows: Over 21 years of age Must be one of the following: transitioning active-duty service member through the DoD SkillBridge program / honorably discharged / member of the Guard or Reserves Legally authorized to work in the US What the Tech Fundamentals Program Offers Up to 20 weeks of instructor-led virtual training Opportunity for a paid internship or a project-based learning experience Opportunity to earn industry-recognized certifications: CompTIA A+ and , a Google IT Support Certificate, and an IT Generalist Apprenticeship credential* Exposure to Microsoft, Cisco, AWS, and other leading technologies Mentoring from senior-level IT professionals Employment readiness workshops Job placement assistance with access to a wide range of top employers Access to financial assistance and resources to help with housing, childcare, and more! Who We AreWe are a national non-profit organization working to create pathways to economic prosperity by launching digital careers for military veterans and young adults from underserved communities through free training programs, internship opportunities, social support, job placements and more. *U.S. Department of Labor recognition; availability varies by region.

IT Support Engineer - Front Office Wealth & Alternatives Manager 6-12 month+ Contract To Hire 3-4 days per week onsite New York City The IT Support Engineer will manage technical support for traders, C-Suite executives, and end-users, both on-site and remotely. The role involves handling desktop support, addressing security needs, and meeting group-specific requirements. Key responsibilities include supporting Microsoft Office 365, Active Directory, and VoIP systems, in addition to managing user accounts and assisting with the setup of office environments. Project work, such as implementing imaging solutions and creating scripts for software updates, is also expected. Day-to-day, the engineer will review and handle support tickets, manage software patching and updates, and coordinate onboarding/offboarding activities. In this capacity, they will ensure smooth system operation by maintaining conference room A/V equipment and collaborating with the infrastructure team to troubleshoot issues. The role also requires experience with tools like Intune, Adobe, Box.com, and familiarity with multi-monitor and peripheral configurations, as well as VoIP support and network troubleshooting. Candidates should bring experience in financial services support, a solid understanding of Windows 10/11, Azure Active Directory, cloud technologies, and networking. Expertise in managing firewall, WiFi, and VoIP systems is also essential. This position, based primarily on-site, offers occasional remote work flexibility and requires excellent customer service and technical proficiency.

About the Company: Join the winning team at DentalHT! Since 2005, we have been a leading Managed Service Provider specializing in Healthcare Technology Integration for dental and professional office environments. Our success is built on our extraordinary team and the exceptional service we provide. We are looking for a dedicated, tech-savvy individual to join our team as an operations Manager. About the Role: As an IT Technician, you will be responsible for setting up and configuring new computer systems, servers, and network devices for our clients. You will ensure that all hardware and software is installed and configured correctly, and that systems are operational and secure. Additionally, you will be responsible for maintaining accurate inventory records of all IT equipment in the IT room. Responsibilities: Install, configure, and troubleshoot computer systems, servers, and network devices Perform hardware and software installations and upgrades Maintain accurate inventory records of all IT equipment Troubleshoot and resolve technical issues Adhere to all company policies and procedures

At Mercedes-Benz of Huntington, being family-owned has its rewards and we believe our employees are our greatest assets. If you are looking for a career with a great company, we are the perfect career choice. We provide competitive compensation, comprehensive benefits, and opportunities for career growth within our organization. Mercedes-Benz of Huntington is seeking to hire a Business Development Rep to work alongside our sales team. Responsibilities: Heavy inbound and outbound client inquiries from web leads, phone & email Short-term & long-term follow-up with clients in the customer relationship management system drive Speak with customers in a professional, well-spoken manner and be able to problem-solve Direct customer calls/questions/ concerns appropriately to the right party, including those available online. Log all activity in a CRM Requirements: Qualifications: At least 1 year of experience in customer service Dealership experience is preferred, but not required Proficient in all basic computer operating systems, windows, Google, Microsoft, etc. Must have strong customer service skills, phone & email etiquette Must be a team player and natural leader, willing to train and take the initiative with other team members The hourly rate is $18-20/hr plus monthly commission. The schedule is full-time, five days per week, and will include one weekend day. Compensation details: 18-20 Hourly Wage PIa460894f4657-26***********3

**This is an UNPAID Internship. AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities. Here at AthenaPsych, we pride ourselves on hiring a diverse group of mental health clinicians, interns, and staff who are passionate and dedicated to improving our client's overall emotional well-being. We provide both in-person and telehealth services for our clients. Are You a Good Fit For Us? We seek an analytical and innovative Intern to join our growing IT Department. This role requires 3 days onsite. Internship hours can range from 15-30 hours a week. Our mental health clinics are located at the Bronx office at 2825 Third Avenue, Bronx, New York 10455 (Suite 402) and the Manhattan office at 33 W 60th St. New York, NY 10023, (Suite 600). Responsibilities Assist with troubleshooting hardware and software issues. Support routine updates, backups, and performance monitoring. Help document IT procedures and user manuals. Assist in monitoring and resolving connectivity issues. Aid in the installation and configuration of applications. Provide basic training and support for new tools. Organize and manage digital files. Support ongoing IT initiatives through research and data collection. Help implement security protocols. Work with the IT team and other departments. Collaborate with IT Manager and Director of Operations on IT-related projects, Ad-hoc duties as assigned. Qualifications Pursuing an Associate or bachelor's degree in Computer Science, IT, or a related field. Basic understanding of hardware, software, and networking. Strong analytical and troubleshooting skills. Excellent verbal and written communication abilities. Ability to collaborate effectively with others. Basic knowledge of common IT tools (e.g., Microsoft Office, Google Suite). Ability to follow instructions and maintain confidential documentation. Must be able to provide between 15-30 hours of availability onsite 3x a week. Minimum 6-month commitment. 1 year is ideal. Working Conditions The primary work location is our Manhattan office, but this position might require travel to our mental health clinic in the Bronx on occasion. This is a professional work environment where a computer, desk, chair, and office supplies will be provided in either office. Physical Requirements The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of the role above. While performing the duties of this job, the employee is regularly required to hear and speak on the phone or through virtual telehealth sessions conducted on a computer throughout the day, stand and sit for an extended period, and be able to write and answer emails in addition to carrying objects no greater than 40 pounds, when needed. Direct Reports This position has no direct reports. Athena is an Equal Opportunity Employer

In this role, the Customer Service Representative is the first point of contact for our customers, providing exceptional support and assistance to ensure their needs are met. This role handle inquiries, resolve issues, and contributes to a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others. Responsibilities include but are not limited to: Respond promptly but no later than 24 hours, to customers' inquiries via calls, emails and chat (approx. 75-100 per day) and continue to correspond with them until ticket is closed. Be a product expert and provide accurate information regarding products, customer orders and services. Assist customers with choosing quantity availability, material, colors, sizes and accessories for orders Assist customers with order placements, replacements, modifications, and cancellations and troubleshoots incorrect orders. Works directly with CSR manager to obtain customer discounts on incorrect or replacement orders, if necessary. Process customer credits in sales entry system for accounting team to refund timely Resolve customer complaints efficiently and effectively. Maintain detailed records of customer interactions and transactions. Assist customers with status updates by checking ERP system or providing shipping tracking numbers Collaborate with manufacturing team to process rush and large quantity orders Liaison between shipping manager and customer regarding ship dates, shipping address verifications, and BOLs. Works with estimating and purchasing department for custom order quotes and drop ship orders. Create production sheets for custom signage for the graphics department Requests tax exempt certificates from the customer, if applicable Perform data entry tasks accurately to ensure client information is up to date in the company ERP system. Skills and Qualifications: Experience in a call center or customer support environment is preferred. Associate's degree or higher preferred. Strong sales skills with the ability to upsell products when appropriate. Proficient typing skills for efficient data entry. Excellent verbal and written communication skills in English; proficiency in Spanish is a plus. Ability to utilize computer systems effectively for client services and data management. Strong problem-solving skills with a focus on customer satisfaction. Ability to work well under pressure while maintaining professionalism.