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Epitec 4.4
Technical support representative job in Smyrna, TN
Epitec is seeking a Dealer Chat Agent to join our automotive client's team. As a Dealer Chat Agent, the candidate will provide live chat assistance to dealers, offering general support and playing a key role in client programs.
This is an ongoing W2 contract
This is a hybrid position in Smyrna, TN (Mon - Thurs onsite, Fri remote)
This position offers $25/hour, 10 days PTO, 16 Paid Holidays, medical contributions (if desired), dental/vision, 401k retirement savings plan
Top Responsibilities
Provide real‑time chat support to dealership service, parts, and warranty teams, addressing general maintenance, service, and repair inquiries.
Navigate and research Service Manuals, TECH LINE cases, ASIST, and internal resources to deliver accurate guidance.
Support the LenZ program, including onboarding new dealers, managing enrollments, assisting with platform usage, and promoting proper adoption.
Document and manage all support cases, updating Salesforce reports/dashboards and ensuring accurate recordkeeping.
Create and update PowerPoint presentations, Excel reports, meeting materials, and other documentation for internal teams and leadership.
Provide non‑diagnostic technical assistance to dealers via outbound calls and initiate Tech Link remote sessions for PC and technical issues.
Assist with departmental initiatives including PEEK training coordination, Tech Alerts creation, and other support tasks as assigned.
Top Qualifications
2+ years of experience in a professional environment; automotive service, parts, or IT support experience strongly preferred.
Strong interpersonal and communication skills with the ability to manage multiple time‑sensitive tasks.
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); Salesforce experience preferred.
Ability to learn and use department applications such as CONSULT, Webex, ASIST, EPC, and NNAnet.
Typing speed of 40+ WPM and strong documentation habits.
High school diploma required; AA degree or relevant technical coursework preferred.
Strong problem‑solving skills with the ability to view decisions from the customer's perspective and recommend appropriate actions.
$25 hourly 4d ago
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Customer Service Representative
Vaco By Highspring
Technical support representative job in Lebanon, TN
Customer Service Representative - Trucking Pay: $19-21/hour (Contract) Schedule: Tuesday-Saturday, 3:00 AM - 11:00 AM/12:00 PM Support daily trucking operations by maintaining accurate load and dispatch information, communicating with drivers and customers, and ensuring timely scheduling and paperwork.
Key Responsibilities:
Enter and update orders in the dispatch system (ERD, LFD, rail cut-off, appointments)
Communicate with customers and drivers via phone/email
Schedule and confirm pickups and deliveries
Track containers, chassis, and yard inventory; prepare reports for Fleet Managers
Ensure all driver/load paperwork is complete and scanned
Support Fleet Managers and relay capacity needs
Qualifications & Environment:
Comfortable in a fast-paced trucking environment with direct communication
Outgoing, detail-oriented, and able to multitask
Background check and drug screen required
$19-21 hourly 1d ago
Accounting Support Specialist
City of Clarksville 4.1
Technical support representative job in Clarksville, TN
GENERAL STATEMENT OF JOB This is the third of three levels in the Accounting Support series. Incumbents perform accounting support duties requiring in-depth knowledge of organizational policies and procedures and accounting systems. Responsibilities may include reconciling general ledger and subledger accounts; preparing, reviewing, and correcting accounting reports; posting debits and credits to the correct accounts; monitoring assigned budgets; ensuring policies and procedures are adhered to; and performing the duties of the lower levels.
***PLEASE NOTE: THIS POSITION WILL WORK IN THE REVENUE SECTION OF THE FIRST FLOOR OF CITY HALL.***
Example of Duties
SPECIFIC DUTIES AND RESPONSIBILITIES
Essential Functions:
Processes and documents transactions such as accounts payable and receivable, tracks budget accounts and expenses, reconciles general ledger and subledger accounts; reconciles accounts and researches discrepancies; posts debits and credits to accounts; and performs related duties.
Monitors assigned budgets which includes preparing cost estimates for budget recommendations, monitoring expenditures, and maintaining records.
Receives, processes, and/or prepares a variety of receipts, invoices, statements, payments, transactions, budget changes, and/or other related information; maintains files and records.
Provides excellent customer service over the phone and in person to those visiting assigned area.
Prepares, reviews, and collects financial statements and/or statistical, accounting, or operational reports, and spreadsheets.
Opens and prepares batches of mail for processing.
May review the work of lower-level staff; ensure compliance with policies and procedures.
Performs other duties of a similar nature or level.
Typical Qualifications
MINIMUM EDUCATION AND TRAINING
Education and Experience
High school diploma or GED equivalent.
No experience required.
License and Certifications
None.
Supplemental Information
MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED
Knowledge, Skills, and Abilities:
Knowledge of:
Accounting principles and practices.
Accounts payable/receivable and general ledger reporting techniques.
Data entry techniques.
Mathematical concepts.
Automated accounting software packages.
Recordkeeping principles.
Budgeting principles.
Computers and related software applications.
Applicable Federal, State, and/or local laws, rules, and regulations.
Skill in:
Balancing accounts.
Reconciling financial records and information.
Monitoring budgets.
Tabulating, recording, and balancing transactions.
Performing mathematical calculations.
Researching and resolving account discrepancies.
Using a computer and applicable software applications.
Applying applicable Federal, State, and/or local laws, rules, and regulations.
Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.
Physical Requirements
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping: Applying pressure to an object with the fingers and palm.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.
Mental Acuity: Making rational decisions through sound logic and deductive processes.
Reaching: Extending hand(s) and arm(s) in any direction.
Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
Standing: Particularly for sustained periods of time.
Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.
$29k-35k yearly est. 3d ago
Health Systems & Oncology Support Rep
Pathgroup 4.4
Technical support representative job in Brentwood, TN
The Health Systems & Oncology SupportRepresentative will play a crucial role in supporting all PathGroup internal departments and external customers. This position involves assisting the EVP, VP of Sales, Directors, Manager of Health Systems & Oncology Support, Health Systems & Oncology Sales Team, Operations Team, Sales Specialists, and Medical Staff with routine functions to ensure client satisfaction and consistent management of records and materials. The individual in this role must collaborate effectively with supervisory personnel to foster a teamwork approach.
JOB RESPONSIBILITIES
ESSENTIAL FUNCTIONS:
Respond to a minimum of 80 inbound and outbound inquiries (phone, email, or fax) per day and order modifications received per the request of our medical staff.
Navigate efficiently through various LIS systems and have proficiency in Microsoft Office products (Outlook, TEAMS, OneNote, Excel, Word, and PowerPoint).
Learn and apply knowledge of testing, operations, sales strategies, customer support philosophies, and general PathGroup processes.
Handle routine transactions independently, make decisions, and resolve routine problems by working directly with management, sales representatives, medical team, operations team, and customers.
Listen attentively and interact professionally with internal and external customers.
Monitor customer support emails from sales, operations, medical staff, and clients; acknowledge the request promptly upon receipt and document the request in the appropriate internal systems.
Generate block procurement requests, follow up with outside facilities to achieve a 24--48-hour procurement when possible, and document details in all appropriate internal systems.
Process all client inquiries with status updates on all accessions, and follow up with the appropriate department to ensure correct information is provided to the customer.
Process New Account submissions and Re-activations including Doctor adds, report delivery setup, and Web Result Review; monitor accounts monthly to ensure all information is up to date.
Obtain and research Medical Record requests and follow up with the appropriate department; assist with all denials and pre-authorization and obtain any information that is needed.
Act as a liaison between patients and billing for all oncology patient bill concerns.
Support all hospitals, affiliated or non-affiliated.
Schedule all customer pickups via FedEx or Transportation, document pickups in all systems, and notify the lab of incoming samples; follow up to ensure that all samples are received.
Order supplies for customers or internal staff when needed
Set up Physician to Physician calls as needed.
Support PathGroup's mission, vision, goals and management decisions.
Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.
NON-ESSENTIAL FUNCTIONS:
Work with other departments within PathGroup and subsidiaries.
Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Other duties as assigned.
$22k-27k yearly est. 3d ago
Maintenance Support
Dayton Freight 4.6
Technical support representative job in Lebanon, TN
Shift Available: Monday - Friday | Second Shift Maintenance Support is responsible for assisting the Maintenance Shop with day-to-day maintenance and upkeep including Building and Grounds Maintenance. Responsibilities * Painting * Sweeping and Emptying Trash cans
* Assisting with Parts Department
* Stocking
* Organizing
* Shipping and Receiving
* Building and grounds maintenance
* Maintaining building cleanliness and organization
Qualifications
* 18 years of age
* Basic math skills
* Fluent in English
* Able to pass a drug screen
* Legally eligible to work in the United States
Benefits
* Stable and growing organization
* Competitive weekly pay
* Professional, positive and people-centered work environment
* Modern facilities
$35k-48k yearly est. Auto-Apply 60d+ ago
Technical Service Specialist (BASF-Chemetall) (Bowling Green, KY)
BASF 4.6
Technical support representative job in Bowling Green, KY
**Now Hiring! Technical Service Specialist (ECT-Chemetall)** **Come create chemistry with us!** BASF/Chemetall, is the Surface Treatment global business unit of BASF's Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At BASF/Chemetall, we develop and manufacture tailor-made technology and system solutions for applied surface technology. Our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion. Our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming.
The chemical treatment of metal surfaces is BASF/Chemetall core competence. The focus of our worldwide activities is on the development and implementation of customized technology and system solutions for surface treatment
**We are looking for a Technical Service Specialist to join our Chemetall team to cover the Central, KY area.**
As a Technical Service Specialist (TSS) you will have responsibility that leads and coordinates all technical, purchasing, inventory, reporting activities, manage assigned projects, and respond to customer needs and complaints for our customer accounts within your territory.
This position offers an incentive bonus plan, company car, laptop, phone, and all travel expenses covered by the company; daily travel with occasional overnights within your territory.
**As a Technical Service Specialist (ECT-Chemetall), you create chemistry by...**
+ Being the first in line for technicalsupport with customers; providing in-depth technical service to key customers.
+ Fostering a Safety mindset acting as a safety ambassador for your customers.
+ Completing all required BASF compliance trainings, complete and pass all required technical training utilizing the BASF / Chemetall CL3 platform, in person live training and adjacent technical seminars.
+ Training of plant personnel, line audits, startup of new processes, troubleshooting problems, continuous improvement, coordination of test work being done for the plant and participating in plant functions, such as system clean outs, team audit meetings, process analysis, and inventory management where necessary.
+ Planning service visits with the purpose of bringing value to the customer (not just pinks and blues). The goal is to develop and strengthen relationships with key stakeholders.
+ Communicating with a written service report utilizing clear purpose driven comments of action items and findings. Loading service reports Salesforce and notifying all key stakeholders.
+ Participating in business reviews to continually reinforce our value proposition while keeping our customers out of the zone of indifference.
+ Setting up each account with the proper process instructions for the chemical process supplied by BASF / Chemetall.
+ Educating customers on proper handling of chemicals, reagents, and sample submission procedures.
+ Assisting & facilitating the installation, troubleshooting and training of proper use of process equipment provided by BASF / Chemetall to the account.
+ Looking for opportunities to add business whenever possible, to be done in concert with the Technical Sales Representative (our best leads come from our customers).
**If you have...**
+ Bachelors Degree in Chemistry of Chemical Engineering is preferred.
+ Minimum of 3 years of technical experience with pretreatment, coatings, surface treatment, metalworking and adjacent industry applications is preferred.
+ Ability to learn new skills and techniques associated with different product applications and chemical programs. (Products include metalworking fluids, paint pretreatment, e-coat, etc.)
+ Ability to work autonomously, perform job responsibilities, and make consequential decisions without the need for continual direct supervision.
+ Understanding of the chemical process, knowledge of Manufacturing Plant operations and the importance of safety.
+ Technical expertise regarding products, specifications, processes, operations, testing, and data collection.
+ Strong troubleshooting, root cause analysis, and problem-solving skills and analytical experience for testing and technical evaluation.
+ Strong inventory management/control and product ordering is required.
+ Relationship management experience, building and strengthening relationships with customer's technical department.
+ Excellent communication skills, both verbal and written.
+ Basic computer skills are required. (MS Office Products, Salesforce, etc.)
+ Ability to work collaboratively with internal and external teammates (BASF-Chemetall and customers) to execute established account strategy and achieve established goals.
+ Ability to lift 50lbs and stand for long periods of time.
+ Daily travel with occasional overnight travel within your territory.
**Create your own chemistry with you@BASF**
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call **you@BASF** . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
+ Flexible work arrangements whenever possible
+ Highly competitive retirement savings plan with company match and investment options
+ Well-being programs that include comprehensive mental health support for you and your household family members
+ Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
+ Back-up child and elder care with discount programs for families of all ages and stages
+ Mentoring and career development opportunities that allow you to share, learn, and thrive
+ Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
+ Employee crisis support for when the unexpected happens
+ Access to our BASF wine cellar, employee discounts, and much more!
**About us**
As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!
At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.
Belong to Something Bigger. #belongat BASF
**Privacy statement**
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ***************************** to report fraud.
**Equal employment opportunities**
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.
$86k-107k yearly est. 32d ago
Customer Support Representative
Consolidated Utility District of Rutherford County
Technical support representative job in Murfreesboro, TN
Full-time Description
PRIMARY FUNCTIONS
Assist in maintaining an efficient and effective office operation serving as a customer service representative and performing duties as delegated by this job description and supervisory personnel. Comply with all policies outlined in employee handbook.
ESSENTIAL FUNCTIONS
Managing high volume of inbound and outbound calls in a timely manner
Identifying customers' needs, clarifying information, research issues, and provide solutions.
Process move request for utility service by telephone, correspondence, and in person.
Answer customer questions, investigate and resolve complaints pertaining to utility billing procedures with phone calls, emails, or walk-in customers.
Explain and handle leak adjustment requests as set forth in the leak adjustment policy.
Assist customers with payment arrangements, and any other assistance they may require.
Process and correct monthly zip code report.
Assist customer with purchase of new taps.
Perform related duties and responsibilities as required.
Emergency duty as assigned
Other duties as assigned
Requirements
JOB SPECIFICATIONS:
specialized, technical, or practical knowledge, skills, experience, or abilities are needed to perform the job
A. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:
High school diploma or GED
Valid Tennessee Driver's License
Three or more years of experience or training
Fundamental principles of human relations
English usage, Bi-lingual is a plus
Business math
B. SKILLS REQUIRED:
Excellent computer and typing skills in office applications
Office procedures and equipment
Ten key skills
Strong phone and verbal communication skills along with active listening and the ability to ask probing questions, understand concerns, and overcome objections
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively Ability to learn and navigate new software quickly
C. ABILITIES REQUIRED
(work characteristics, behaviors, leadership abilities, etc.)
Must have initiative and be resourceful in problem solving
Self-motivated, requiring minimal supervision
Strong communication skills, both verbal and written
Work requires the ability to read reports, bills, manuals, memorandum, policies, procedures, and general correspondence.
Answer customer questions, investigate and resolve complaints pertaining to utility billing procedures.
Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division.
Work requires the ability to author reports, letters, and general correspondence.
Normal tasks require the use of definite procedures with moderate deviation. Judgment is required to apply the proper course of action.
PHYSICAL DEMANDS:
physical demands under which the job is performed
Typically sitting at a desk or table.
Intermittently sitting, standing, or walking.
WORKING CONDITIONS:
normal or usual conditions where work is performed
Work is performed in office setting with moderate noise (primarily from office equipment). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$29k-38k yearly est. 10d ago
Call Center/Customer Service Rep
Collabera 4.5
Technical support representative job in Bowling Green, KY
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Day2Day: handling inbound customer service calls
Qualifications
Requirements:
3 months of customer service experience
Strong communication over the phone
Ability to work on multiple monitors
Able to show up to work on time
Plusses:
Call Center experience
Bilingual (Spanish)
Additional Information
To know more or discuss regarding this opportunity, please contact:
Nishita Honest
************
*******************************
$26k-33k yearly est. Easy Apply 60d+ ago
IT Field Support Technician
Cellular Sales 4.5
Technical support representative job in Spring Hill, TN
Summary/Objective Works under general supervision of the IT Field Support Manager. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the National Operations Center or any other internal support teams. Provide excellent customer service to market through all channels of support.
Essential Functions
Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person.
Assist with identifying problems and providing potential resolutions.
Coordinates with end user on behalf of other departments. Analyze the customers needs and follow approved processes and documentation to meet expected service levels.
Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation.
Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards.
Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution.
Regularly communicates with team and leadership of potential trends, significant problems and individual market requests.
Maintains up to date knowledge of company software, hardware and approved documented procedures.
Schedules preventative maintenance on company owned vehicle.
Escalate and schedules vendor services as necessary.
Installation and troubleshooting of WAN/LAN, Cat 6e cabling.
Manage and track inventory stockroom(s) for designated territory according to team standards.
Responsible for expense records and reports for company provided procurement card.
Competencies
Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job is in a store/retail environment.
Physical Demands
Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift to 75 lbs. Must be able to drive. Must be comfortable working on a 6-15ft ladder when necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position that requires On-call responsibilities. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.
Travel
30-60%
Required Education and Experience
HS diploma
Minimum 3 years verifiable technology support
Preferred Education and Experience
Two or four year degree
Industry certifications a plus
Understanding of ITIL
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Ability to deal with stress and changing priorities.
Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize.
Excellent interpersonal skills with the ability to work both independently and as part of a team.
Strong troubleshooting skills
Must possess a valid US driver's license with a clean driving history for the past 3 years.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$23-$31 an hour
#2024MG
$23-31 hourly Auto-Apply 26d ago
Computer Repair Technician
Alorica 4.1
Technical support representative job in La Vergne, TN
Computer Repair Technician
Terms: Full-time
Pay: Base Pay ranges from $19/hr-$19.50/hr with incentives totaling up to $240 a month
Supporting: Computer Repair
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
Regular work performed in a climate-controlled, warehouse environment
Ongoing usage of computer systems
How You'll Make an Impact
As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from scanning in shipments, picking/packing, assessing returns/damaged products, and diagnostic checks.
What'll Set You Up for Success
Requirements:
High School Diploma or GED
Able to perform assigned duties with minimal supervision
Basic Math skills
Excellent written and verbal communication skills
Strong attention to detail
Independent worker with excellent organization skills
Reliable and dependable
Regular and on-time attendance is required
Physical Demands
Must be able to lift 30-50 pounds, without assistance repetitively
Ability to make repetitive movements including but not limited to bending or squatting
Must be able to stand and walk for long periods of time unassisted
For Internal Candidates:
Must not be on any corrective action or performance plans
Must have held your current position for 6+ months
Must have relevant industry/program experience
Location Note: We are only considering candidates and hiring for this position in the La Vergne, Tennessee area.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
Bonus incentives up to $240 a month
Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs that really grow your career
Open access courses through Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #LaVergneTN #Tennessee #JobSearch #Warehouse
$26k-31k yearly est. Auto-Apply 28d ago
Inside Tech Support
Medical Necessities 4.0
Technical support representative job in Spring Hill, TN
Job title Inside Tech Support Reports to General Manager Supervises None Expectation of Work Hours/classification Full-time Hourly Non-exempt General Expectations * Regular, dependable, and predictable on-site attendance * Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care.
* Develop and maintain working knowledge of current Speech Therapy products, and other services offered by the organization and all applicable insurance guidelines for coverage and reimbursement.
Duties and responsibilities
* Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
* Maintains communication equipment by troubleshooting, reporting, and tracking problems.
* Maintains and improves quality results by following standards, recommending improved policies and procedures.
* Updates job knowledge by studying new product descriptions; participating in educational opportunities.
* Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
* Installing and configuring computer hardware operating systems and applications
* Troubleshooting system and network problems and diagnosing and solving hardware or software faults
* Assist with implementation of quality improvement program to meet company and accreditation standards.
* Ability to receive equipment that is returned per accreditation standards and tag equipment appropriately at time of receiving while using universal precautions.
* Ability to greet all customers with a cheerful outlook when come into a facility and make sure you address all their needs prior to leaving.
* All other duties as assigned.
$30k-38k yearly est. 16d ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support representative job in Clarksville, TN
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-38k yearly est. 5h ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Bowling Green, KY
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$51k-70k yearly est. 12d ago
Commercial Lines Customer Service Representative
Taylor & Associates Insurance LLC 4.2
Technical support representative job in Franklin, TN
Benefits:
Competitive salary
Dental insurance
Health insurance
Paid time off
Benefits/Perks
Competitive Pay
Professional Development
Job Stability in a growing industry
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications
Hold the insurance license required by your state and have a minimum of two years of commercial lines insurance account management experience as well as a Bachelors Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
$24k-32k yearly est. 18d ago
Ag Technology Intern II
Greenpoint Ag 4.3
Technical support representative job in La Vergne, TN
Description Company Overview GreenPoint Ag Holdings, LLC is an American, farmer-owned agricultural input supplier in the southern U.S. We are a top 7 wholesale and retail agronomy provider, operating across 10 states with over $1.4 billion in annual sales. We service farms and rural businesses in the areas of crop nutrients, crop protection products, seed, and professional products. We also offer a variety of agronomy services, ranging from custom application to agronomy and ag technology consulting, field scouting, soil and tissue sampling. Our Opportunity Join GreenPoint Ag as a Summer 2025 Intern II, where driven college students are welcomed into an engaging, hands-on experience in agronomy. In this paid position, you'll work closely with a dedicated mentor, taking on meaningful projects and daily tasks that allow you to apply your academic knowledge to real-world challenges. This internship offers an ideal environment to develop valuable skills and kickstart your journey toward a successful career in agriculture. Job Duties
Adhere to company safety protocols and best practices while working in the field
At the direction of supervisor, works with retail staff on implementation and growth of precision ag technologies using the AccuField platform
Provides timely execution on directives and initiatives from Ag Technologies leadership
Provides adequate and clear communication to growers, location staff, and Advanced Services team concerning job tasks, projects, execution, and timing
Analyze data to generate insights and provide recommendations for improving agricultural practices
Operate basic field equipment under supervision, adhering to safety protocols
Work alongside agronomists and other team members on projects focused on crop production, soil health, and pest control
Attend team meetings, share progress, and provide insights from field activities
Complete a project to further knowledge of our products and present findings at the end of the internship
Develop relationships with farmers/staff to learn how to effectively identify and meet their needs
Actively engage with assigned mentor, seeking guidance and feedback on projects and professional growth
Qualifications and Education
Currently enrolled as a junior or senior in an agronomy-related degree program.
A minimum GPA of 2.75 is required.
Excellent customer service skills
Capable of managing multiple tasks effectively in a fast-paced environment
Strong written and verbal communication skills
Ability to work outdoors and in various weather conditions, as applicable
Proficient in Microsoft Office
Willingness to work over 40 hours per week, Monday through Friday, with occasional Saturday shifts, from May to August
Benefits & Culture
At GreenPoint Ag, we're all about empowering the next generation of agricultural leaders! Our internship program is designed to provide a hands-on, engaging experience that's both insightful and practical. What really sets us apart is our lively and dynamic culture. You'll be part of a friendly and supportive team that genuinely cares about both farmers and employees. Plus, with competitive pay and flexible work arrangements, we aim to make your time here enjoyable and rewarding. If you're looking for an exciting opportunity to make a real impact in the agriculture world, this is the place for you! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law. Communication with You
We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer's career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees. Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in “@greenpointag.com.” If you have questions about any of our open positions, please visit our careers website at https:****************************
$28k-40k yearly est. Auto-Apply 32d ago
FOH Support (Host)
Keke's Breakfast Cafe
Technical support representative job in Hendersonville, TN
As a Front of House Support team member, you will be the first point of contact for our guests, setting the tone for a warm and inviting dining experience. Your role is essential in creating a welcoming atmosphere, managing guest flow, and ensuring efficient service. With your friendly demeanor and organizational skills, you'll help make every guest's visit memorable from the moment they arrive.
ESSENTIAL FUNCTIONS (Key Responsibilities)
Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed.
Greet guests entering the restaurant whenever possible, providing a friendly first impression.
When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience.
Provide guests with estimated wait times and keep them informed throughout their wait.
Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party.
Escort guests to their tables with menus and silverware, ensuring a seamless transition.
Accommodate special seating requests whenever feasible, balancing customer flow in service sections.
Upon seating, inform guests of their server's name to enhance the personal touch.
Thank guests as they leave and invite them to return, reinforcing a welcoming environment.
Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance.
Remove used tableware promptly as guests finish, keeping the dining area organized.
Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas.
Respond promptly and appropriately to guest requests, communicating needs to servers as necessary.
Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization.
Assist servers with plate removal, especially during peak periods and with large parties.
Keep all front of house areas clean, including floors around trash cans and walkways.
Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed.
Thank guests as they leave to leave a lasting positive impression.
Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor.
QUALIFICATIONS & REQUIREMENTS
Previous experience in a customer service role or hospitality setting preferred but not required.
Excellent communication and interpersonal skills with a friendly and welcoming demeanor.
Ability to work in a fast-paced environment while maintaining attention to detail.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Must be able to stand for extended periods and perform physical tasks, including lifting and cleaning.
Availability to work flexible hours, including weekends and holidays.
Knowledge of basic food safety practices and ability to follow health regulations.
Reliable transportation to and from work.
Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
Applicants requiring reasonable accommodation for any part of the application process should contact ************. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.
Keke's Breakfast Cafe participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at ************ or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.
The typical pay range for this role is:
Minimum:$2.13 - Maximum:$9.43
Please note that this range represents the pay range for all positions in the job grade within which the position falls. This job posting is not a promise of any specific pay for any specific employee as the actual pay will take into account a range of factors, including location and experience.
Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
Applicants requiring reasonable accommodation for any part of the application process should contact ************. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.
Keke's Breakfast Cafe participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at ************ or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.
$34k-54k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Fastsigns 4.1
Technical support representative job in Franklin, TN
Do your friends and co-workers refer to you as a people person? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers. You will work with customers via email, telephone and in-person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply!
Hourly rate is negotiable based on experience. Monthly commission based on closed jobs. Paid Holidays, Vacation. Monday through Friday schedule. 8:30 - 5:00. No weekends.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry, we encourage you to apply. Compensation: $15.00 - $18.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$15-18 hourly Auto-Apply 60d+ ago
Information Technology
Vp 3.9
Technical support representative job in Clarksville, TN
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$34k-66k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
ICEE 3.8
Technical support representative job in La Vergne, TN
The Customer Service Representative's primary responsibilities are tracking and inputting service calls and reporting completion details to the customer. The CSR will also handle various data entry tasks such as inputting work order details, technician completion details, and repair quotes.
Currently hiring for the following shift:
Monday - Friday 9 AM to 6 PM
Wednesday - Sunday 7 AM to 4 PM
ESSENTIAL FUNCTIONS:
Input work order details from customers into ICEE's internal call entry program for scheduling purposes.
Input repair quotes and technician completion details into various customer web portals.
Provide available updates on existing service calls to the customer.
Undertake various data entry tasks as assigned by the Customer Service Supervisor.
Manage call-ins and contact appropriate Field Director with details.
Perform other duties as assigned by the Project Manager.
Represent ICEE with a positive, fun, and upbeat attitude.
COMPETENCIES:
Customer relations, interpersonal relationships, team relations, and service.
Excellent organizational and time management skills.
Must be a self-starter with the ability to lead a Service Region to accomplish team goals.
Great oral and written communication skills.
Proficient with all aspects of Microsoft Office (Word, Excel, PowerPoint).
Drive call center Key Performance Indicators.
Results oriented with strong time management skills with the ability to multi-task in a fast-paced department.
Ability to work in a team environment and assisting fellow co-workers when needed
Flexibility regarding ongoing changes in procedures and policies.
Able to process high volumes of work consistently.
Strong decision-making skills.
Ability to quickly learn and retain various web-based platforms.
Attention to detail and accuracy.
EDUCATION AND EXPERIENCE:
At least 1 to 2 years of experience in customer service.
Demonstrated problem solving and analytical skills.
Excellent communication and interpersonal skills.
Proven track record of meeting or exceeding department performance goals.
Pay from: $18/hour
Pay is commensurate with experience, education, skills, training, and certifications.
ICEE offers its Employees:
Paid holidays, Sick time and Paid vacation
Birthday Holiday (Must be used within Employee Birthday Month)
Medical, Dental, Vision Insurance
Employee Stock Purchase Program
Life Insurance
401 (k) Plan
…and much more!!!
EEO STATEMENT
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
$18 hourly 26d ago
Tier 3 MUMPS
Direct Staffing
Technical support representative job in Murfreesboro, TN
Murfreesboro Tennessee Information Technology - Developer Exp 7-10 yrs Deg Associates Occasional Travel Job Description We are supporting a federal client for an immediate need with specific skills outlined below, followed by generic skills. MUST be a US citizen. US Veteran status preferred.
We are looking for a Senior programmer with VistA Applications experience fill a position Murphreesboro, TN for Tier 3 support. Revised information we have on the needs of this position are:
Senior Programmer -
· Primary need - CSP
· Secondary needs - Javascript / ASP.net
· Experience with MUMPS is a plus
Additional explanation:
1. It is highly desirable that they have some web-programming experience with JavaScript, HTML, CSP, but something like ASP.Net experience could be substituted.
2. Read and write MUMPS code, but also have Vista experience with Kernel Security, Menu System, Vista patching, KIDS, etc,
3. We need somebody with good communication skills who can talk to customers about the implications of the removal of class 3 modifications from their systems and talk to national and regional developers about this as well.
The rest of the Tier 3 GENERIC requirements per the contract are below:
5.2.2 TIER 3 SUPPORT
The Contractor shall provide on-site expert technical and security support services and resolve the most difficult or advanced problems. The Contractor shall:
A. Provide network infrastructure support
1. Assist both Tier I and Tier II personnel resolving vulnerability issues on Network Systems (Routers, Switches, etc.)
2. Resolve network equipment vulnerability issues as outlined by the Regional Director or designee and test solution implemented.
3. Work with VA staff on Baseline compliance in all Regional Network equipment.
4. Continuously remediate security deficiencies on VA's network infrastructure as identified in the VA NSOC's Nessus scans.
5. Ensure Cisco Certification (Cisco Certified Internetwork Expect (CCIE)) is up to date and current
B. Provide Windows and Linux Systems support:
1. Remotely assist both Tier 1 and Tier II personnel in resolving vulnerability issues on Servers and Workstations Systems.
2. Resolve and test Server and Desktop vulnerability patching issues for each Month's Microsoft Security Patch Change Orders.
3. Ensure Servers and workstations systems conform to VA Baselines.
4. Remediate and test solution implemented on specific vulnerabilities as directed by the Regional Director or Designee
5. Continuously remediate and test solution implemented on security deficiencies on VA's network infrastructure, database platforms, and Web application servers as identified in the VA NSOC's Nessus scans.
6. Ensure Certifications are up to date and current
C. Use Nessus, SCCM, SCOM, and SQL reports and product logs to review and locate workstations and servers with inventory, deployment, patching, or other issues, then use provided scripts, tools, and vendor products to troubleshoot and resolve the issues and verity resolution.
Does this describe you?
MUMPS developer
VistA experience
JavaScript, HTML, CSP or similar web programming
The Ideal Candidate
Must have CSP programming and VistA experience. Developer experience with MUMPS, JavaScript, HTML, CSP or similar programming experience.
The ideal candidate has worked for these companies:
Federal government or federal government contracting - Department of Veterans Affairs, Department of Defense, Defense Health Agency, or contractors who support them.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Direct Staffing Inc
$26k-39k yearly est. 5h ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Hendersonville, TN?
The average technical support representative in Hendersonville, TN earns between $26,000 and $43,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Hendersonville, TN