Technical Support Representative Jobs in Holtsville, NY

Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job · Provide 1st level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. · Monitor and respond quickly and effectively to requests received through the IT helpdesk via phone, portal ticket, email or in person · Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource · Escalate issues requiring 2nd or 3rd level support

Looking for candidates with 1-2+years of experience as an IT Help Desk Analyst, Help Desk Technician, or Technical Support related role. Serve as the first point of contact for users seeking technical assistance through in-person, phone, chat, email, or support ticketing systems. Diagnose and resolve basic computer hardware, software, and peripheral issues. Assist with installation, configuration, and troubleshooting of desktop operating systems and applications. Escalate unresolved or complex technical issues to senior helpdesk staff or appropriate technology teams. Maintain documentation of support activities in the ticketing system, ensuring accurate case records. Coordinate with vendors and service partners for hardware repair or replacement. Update and maintain user training documentation; provide basic user training when required. 2+years of experience in a Technical Support or IT Help Desk role. Familiarity with Windows Desktop Operating Systems (10, 11). Basic understanding of Active Directory, Microsoft Exchange, and Office 365. Knowledge of basic networking concepts (LAN/WAN). Experience with Remote Desktop or similar remote support tools. Technical certifications such as CompTIA A+ or Network+ are preferred. Excellent problem-solving and troubleshooting skills. Strong verbal and written communication skills. Outstanding customer service skills and a team-oriented attitude.

This is a hybrid full-time position in our New Haven, Connecticut facility. The Computer Systems Validation (CSV) Specialist is responsible for ensuring that computer systems used in regulated industries like the pharmaceutical sector comply with industry standards and regulatory requirements (e.g., FDA, GxP, 21 CFR Part 11). This role involves the planning, execution, and documentation of validation activities for software systems, including hardware, software, infrastructure, and associated processes. The CSV Specialist works closely with cross-functional teams, including IT, Imaging Services, Image Analysis and Quality Assurance, to validate systems that support imaging CRO services. Key Responsibilities: Validation Planning: Develop validation plans, protocols (IQ/OQ/PQ), and validation summary reports for computer systems to ensure they meet regulatory compliance and quality standards. Risk Assessment & GxP Compliance: Perform risk assessments and gap analyses to identify critical aspects of systems that impact product quality or patient safety. Ensure compliance with GxP regulations. System Development Life Cycle (SDLC): Oversee and support the entire SDLC of computer systems, from requirements gathering to design, testing, and deployment, ensuring validation is integrated throughout. Test Protocols & Execution: Create and execute test protocols (e.g., IQ, OQ, PQ) for system verification, ensuring proper functionality and integrity. Document and resolve any discrepancies or deviations. Change Control Management: Manage system changes through a controlled change management process, ensuring that system modifications maintain compliance with validation and regulatory requirements. Documentation & Reporting: Ensure comprehensive documentation for validation activities, including user requirements, functional specifications, test cases, test results, and validation reports. Audit & Inspection Support: Serve as a subject matter expert (SME) during regulatory audits and inspections, providing validation documentation and explaining validation strategies and processes to auditors. Training & Compliance: Provide training to team members and other stakeholders on validation requirements and best practices. Stay updated on regulatory changes and emerging industry trends. Qualifications and Requirements: Bachelor's degree in computer science, Information Technology, Engineering, or a related field. Preferred but not required: Advanced degrees or certifications in quality management or regulatory affairs are a plus. Unique Department Requirements: 3-5+ years of experience in computer systems validation within a regulated industry (pharma, biotech, medical devices, etc.). Knowledge of FDA 21 CFR Part 11 and other regulatory guidelines. PLEASE NOTE: Please note that since this is position is at least partially onsite, in the case of epidemic or other health crisis, employee must be willing to take reasonable steps to ensure that bacterial and viral infections are not spread to others including but not limited to temperature checks, vaccinations, exclusion from the office building, and other precautions as required by the building's landlord. What We Offer: · Competitive Salary · Comprehensive Health Insurance Plan · Long-Term Disability · Life Insurance · Retirement Plan XingImaging, a Mitro Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Responsibilities: Field Technicians will travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation Verify PCs are named and labelled correctly Verify PCs are Epic Configured Test Workstations, Peripherals and Epic test cases applicable to the device per the Test Script Work closely with project management and Epic application teams to understand Field Service support needs Technicians may have other responsibilities as mutually agreed upon by both parties Technicians (10): • TDR Field Technicians will be responsible for working on-site with the field support team to upgrade Stamford's IT Infrastructure in preparation for the Epic go-live. • Provide excellent on-site customer service and support to all end-users • Work closely with project management and Epic application teams to understand Field Service support needs • Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation • Utilize tools like Vizio to plan and evaluate hardware and software needs across the organization • Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis

Connecticut Innovations ("CI") As Connecticut's strategic venture capital arm and one of the most active investors on the eastern seaboard, CI has a portfolio of 220+ companies across various industries, with strengths in life sciences, technology and climate tech. CI meets with hundreds of companies every year, identifying the most promising early-stage companies looking to grow in the state. Every year, CI invests in 20+ new companies, in addition to providing follow-on capital to existing portfolio companies. CI also invests as a Limited Partner in outside venture funds based in CT (17 in the past 6 years CI has invested $675+ million in innovative startups since 1995 CI's leveraging power is 10X, or $6.7 billion CI invested $48.7 million in 81 companies and venture funds in the fiscal year ending June 30, 2024. CI's investments also attracted an additional $1.1 billion in outside capital into its portfolio companies. This fiscal year generated $35 million in cash proceeds through company exits, which includes acquisitions and IPOs, which will allow CI to invest in more early-stage companies in the future. Our culture is vibrant, diverse, collaborative, and inclusive. We embrace perspective and have mission alignment on our impact to Connecticut's innovation ecosystem. We host or participate in over 20 ecosystem events per year, and our headquarters at The District in New Haven is a catalyst for partnership and an innovation ecosystem community hub. CI ClimateTech Fund Governor Lamont has committed to reducing greenhouse gas emissions to net zero by 2050 while ensuring vulnerable communities receive investment and are resilient to the impacts of climate change. Connecticut has passed the Clean Air Act, set a 2040 zero emissions target for school buses, passed advanced clean truck standards modeled off California, and more. Connecticut is taking a macro government strategy to decarbonize, with CI working in tandem with the Connecticut Green Bank, Department of Energy and Environmental Protection, Department of Transportation, Office of Workforce Strategy, and more. The CI ClimateTech Fund is a $100 million fund that invests capital and strategic support in early stage and growth companies. The fund is looking to invest in the following areas: Energy, transportation and mobility, food and agriculture, water, climate-related software, waste and circular economy, advanced materials/manufacturing, carbon removal/sequestration and more. The fund invests between $150,000 and $5 million per company and does require co-investment. Venture Team Internship An internship with CI is an exciting opportunity to gain valuable venture capital experience in a small team, innovative work environment. You will work collaboratively on lead generation activities tied to new investment opportunities, due diligence activities on companies considered for investment by CI, and portfolio management activities for current investments. There might be opportunities to participate in continuous improvement projects and programs tied to a more scalable and sophisticated venture team infrastructure that supports venture team activities. We are seeking MBA students with a strong interest in the intersection between venture capital and helping the State of Connecticut meet decarbonization goals. Preference will be given to candidates demonstrating curriculum, research and/or practical experience in sustainability, and enrolled in a Connecticut College or University or a resident of Connecticut. Responsibilities may include: Data collection and analysis of portfolio activity Cash flow modeling for individual projects, programs, or investments Research and document preparation for external and internal stakeholder meetings Sourcing potential investments though online research and in person visits Assistance with initial assessments of applicant's business plans in relation to CI investment criteria Assistance with regard to "due diligence" activities to obtain and analyze pertinent information relative to the applicant's management, market, technology, products, competitors, financial history and projections, and business strategy and plan Assistance in preparing analyses and presentations to the CI Investment Committee Assistance with investment monitoring activities such as financial analysis, market research, etc. Participation in lead generation, business development activities Skills & Competencies High personal passion for a fast-developing innovation ecosystem Detailed, action-oriented person who takes initiative to follow-up on items Project management and organization skills to solicit and follow up on meetings Communicate comfortably with a wide range of stakeholders Ability to synthesize data into a compelling story A seeker and learner mentality and someone that likes to laugh Connecticut Innovations is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

About the Company: Join the winning team at DentalHT! Since 2005, we have been a leading Managed Service Provider specializing in Healthcare Technology Integration for dental and professional office environments. Our success is built on our extraordinary team and the exceptional service we provide. We are looking for a dedicated, tech-savvy individual to join our team as an operations Manager. About the Role: As an IT Technician, you will be responsible for setting up and configuring new computer systems, servers, and network devices for our clients. You will ensure that all hardware and software is installed and configured correctly, and that systems are operational and secure. Additionally, you will be responsible for maintaining accurate inventory records of all IT equipment in the IT room. Responsibilities: Install, configure, and troubleshoot computer systems, servers, and network devices Perform hardware and software installations and upgrades Maintain accurate inventory records of all IT equipment Troubleshoot and resolve technical issues Adhere to all company policies and procedures

Must-haves 3+ years of experience in a Customer Service role Experience or education-based knowledge within data processing applications Strong knack for technology and ability to learn platforms quickly Strong communication skills and ability to provide customer service via phone as well as in person Strong technical understanding with the ability to work cohesively with programming and data warehousing teams Strong Excel Skills Plusses Experience troubleshooting Macs as well as Windows Experience working in a customer facing role Experience working in the educational/instructional field, or working in IT at their college Strong recent experience using ServiceNow as a ticketing system Day to Day A client is looking for a Data Application Customer Support Representative to sit hybrid remote and onsite in Harrison, NY. This person will be responsible for supporting end-users at school districts in the database and software space. This will include managing tickets in ServiceNow and helping district personnel via phone with basic data application incidents such as student data populating incorrectly on the state reporting platform, or missing attendance data, etc. This representative will resolve these issues by pulling data for them, looking for the root cause, and diagnosing the issue as to why certain information is inaccessible, why certain applications may be moving slowly, etc. They will work hand in hand with programming teams as needed for escalations. This person will also be training customers at school districts on the use of software applications. Customer service and communication skills are essential for this role, along with a strong technology and data-driven mindset. $27-31/hr

LaSalle Network is currently partnering with a client, a fast-paced Managed Service Provider for small to medium size businesses, that is looking for a new Help Desk Engineer to join their team long term. Help Desk Engineer Responsibilities: Support and Troubleshooting for Windows and Mac OS and Hardware Network and Server Monitoring Backup Software Administration Microsoft Active Directory Domain, File Server, DNS, Printer Server, RDS and SQL Administration Private and Hosted Email (Exchange, Office 365) Email, Calendar and Spam Filter Troubleshooting and Administration Help Desk Engineer Requirements: Bachelor's degree in the field of computer science, information sciences or related field required All Microsoft and/or Apple technical certifications are a plus Comfortable working/communicating with clients Ability to hit the ground running If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today! Thank you, Ashish Saluja Project Manager - Technology Services LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ******************************************************************************************************** LNPW

This is a 6 month contract to hire role that will sit onsite 5 days a week in Harrison, NY and then move to hybrid with 2 days remote. The conversion salary for this role is up to $65k max. Fingerprints are required. There are 2 openings on this team for an Application Support Specialist that specialize in the below: One person with HRIS experience. Working in HR department with the HR system and familiar with data sets and what would be required to onboard and update employee records. This person will be working and supporting the HR module of nVision so I need someone with those skills and customer experience as well. One person with Payroll experience. Understanding the pay scale, deductions, and tax implications on a paycheck. Some that has worked in Payroll systems as well. This person will be working and supporting the Payroll module of nVision. This person will also need to have those skills and customer experience as well. Description -This client is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently they support the student and teacher technologies within 40+ school districts. In addition, they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. -Their current student information systems support group is looking to add to their current staff within three different groups. These individuals will be responsible with the following: -Trains school district clerical personnel involved with data processing applications by explaining software applications and documentation using existing material. -Provides information to user districts relating to preparation of data for submission to the Regional Information Center for processing. -Resolves basic data application problems through telephone support and refers complex issues to higher staff. -Conducts informal training sessions for school district clerical support staff to help them become proficient in on-line and/or micro applications. -Monitors processing for user districts through the various data processing phases starting with receipt of request and culminating with the shipment of output to the districts. -Participates as a team member on projects, under supervision of a higher ranking employee who establishes priorities and monitors progress toward project completion. -Assists in identifying user concerns, problems, and suggestions and conveys information to appropriate Regional Information Center personnel. -Promotes use of the various data processing services with all districts. Skills application support, troubleshooting, customer service, help desk support, technical support Top Skills Details application support,troubleshooting,customer service Additional Skills & Qualifications • Graduation from high school or possession of a high school diploma and either: a) three (3) years of work experience in data processing operations and/or technical support or customer service related to data processing applications, or b) three (3) years of experience using an automated financial, human resources or student information system in a school district (such as: Finance Manager, Wincap, eSchool Data, eSchool Data, eSchool Plus, Infinite Campus, School Tools, Power School or Office 365) to perform work functions on a daily basis. • SUBSTITUTION: Satisfactory completion of 30 college credits* may be substituted on a year for year basis for up to two (2) years of the work experience described above. • SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation, Chapter 180 of the Laws of 2000, and by the Regulations of the Commissioner of Education, candidates for appointment in school districts must obtain clearance for employment from the State Education Department prior to employment based upon a fingerprint check. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $28.00 - $32.00 • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Harrison,NY. Application Deadline This position will be accepting applications until Dec 15, 2024. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

: Onyx Packaging Corporation offers full-service custom design and manufacturing of secondary packaging across a variety of industries nationwide. As a dynamic and fast-growing business, we are looking for motivated, responsible and energetic individuals to join our team and help contribute to the growth and success of our organization. We are proud of our culture - one built on the ideology that everyone is valued, respected and encouraged to shape the future of our dynamic organization. Founded as a family business in 1976, we remain true to our original values of unparalleled service, quality and commitment to excellence in everything we do. Role Description: Customer Service Representative / Account Management The Customer Service Representative will represent Onyx Packaging to the customer and act as a critical liaison between the customer, sales and operations teams. As a CSR, you will be tasked with answering product and service questions, processing orders, preparing quotes and fulfilling customer needs to ensure complete costumer satisfaction. You will have constant communication internally, with customers and with vendors. Once familiar with the company's policies and procedures the customer service representative will be responsible to oversee a portfolio of assigned customers. Job Responsibilities: · Complete requests for quotes and orders · Provide backup for other functions · Manage orders with vendors and customers · Manage customer portals · Serve as lead point of contact for customers · Additional responsibilities as needed · Communicate progress of orders Hours, Pay, Benefits and More · Permanent Location: Syosset, NY · Hours: Full-time Mon-Fri 9:00am - 5:00pm · Salary: $65,000 - $70,000 + Bonus · Benefits: Medical, Dental, Vision, Life, 401k, PTO, Paid Holidays Position Requirements · Excellent verbal and written communication skills · Service orientation: Makes extra effort to satisfy customer and company needs · Strong Time Management Skills · Positive attitude and the ability to work well in a team environment · Solid experience with Microsoft Office (particularly Excel) · NetSuite experience a plus

MedXwaste.com, based in West Haven, CT, specializes in healthcare waste management, compliance services, paper shredding, hard drive destruction, and product destruction. With a focus on environmental responsibility and safety, we provide a comprehensive range of waste management solutions. Role Description We are seeking a detail-oriented Bookkeeper/Customer Service Representative to join our team. This dual role will involve managing financial records and providing exceptional customer service to our clients. The ideal candidate will be organized, proactive, and possess strong communication skills. Key Responsibilities: Bookkeeping: Maintain accurate financial records, including accounts payable and receivable. Prepare and process invoices, receipts, and payments. Assist with reconciliation Assist with budget preparation and financial forecasting. Customer Service: Serve as the first point of contact for customer inquiries via phone & email Provide information about services, resolving issues in a timely manner. Work with dispatcher to create customer schedules Maintain customer records and update information in our software Collaborate with other departments to address customer needs and concerns. Follow up with customers to ensure satisfaction and retention. Qualifications: Proven experience in bookkeeping or accounting, preferably in a similar role. Strong customer service skills with a friendly and professional demeanor. Excellent organizational skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. High school diploma required; associate degree in accounting or related field preferred.

Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY Employment Type: Contract Pay rate: English-speaking: $17.50/hr French-speaking: $20.00/hr Responsibilities: Answers incoming calls and processes orders. Resolves customer complaints, and troubleshoots issues to determine the best path for resolution. Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Luxottica's Customer Service standards. Owns follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability. Takes inbound phone calls for up to 90% of assigned shifts. Performs all other duties as assigned. Requirements: High school diploma 1+ year(s) of experience working in customer service, hospitality or call center environment Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice Strong verbal and written communication skills Demonstrated listening and comprehension skills A clear team player with strong interpersonal skills Ability to maintain composure when dealing with difficult customer situations Excellent time management skills - must be able to prioritize tasks efficiently Strong PC skills including MS Office; Word and Excel Ability to navigate information systems and the internet Preferred Requirements: Higher education degree Previous experience using SAP Previous experience in the optical industry, full knowledge of Luxottica's optical products, and a strong command of the industry language Bilingual French Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

We are building a team of MEDICAL BILLERS and ADMINISTRATIVE TALENT that want to learn and grow as a medical biller and customer service professional. Key Responsibilities: Efficiently manage and collect receivables on medical insurance claims from insurers. Utilize our software to track, document, and process claims activities. Communicate with insurance companies via phone and email to resolve billing issues. Send out appeal letters from our extensive library to address denied or underpaid claims, ensuring proper payment. Maintain accurate records of all collection and appeal activities. Job Requirements Previous experience in business or medical office settings, particularly in billing or accounts receivable. Responsible and mature mindset. Strong reading and communication skills. Ability to meet deadlines. High attention to detail and accuracy. What We Offer: Competitive Pay: Hourly rates based on your experience. Health Care Benefits: Comprehensive health insurance coverage. 401k Plan: Secure your future with our 401k program. Paid Time Off: 14 days of PTO to rest and recharge. Training: Thorough training to ensure your success. Work-Life Balance: Enjoy a 40-hour workweek with no weekend hours.

We're currently recruiting for a Client Support Specialist to join a community orientated bank based in the CT area. The Client Support Specialist supports the bank in focusing on providing exceptional customer care for their customers. If you're looking to join a bank that cares about both their employees and their customer - please apply! Responsibilities: Handling client problems through directly finding a resolution or by referring to the proper individual or department Supporting the sales team in preparing required documents to conclude sales Providing exceptional support and service around all digital products to customers Requirements: Minimum of 1-3 years relevant experience in consumer, business banking or retail services in a customer facing role Must be coming from a banking background. Strong understanding of banking products, services, and operations. Excellent customer service and interpersonal skills. For more information please email Megan at *****************************

It looks like you are visiting from a different region. Select your country or region for location-specific content. **ASSA ABLOY Student Housing Support Technician** This person is responsible for both field and remote support for the ASSA ABLOY Off Campus Student Housing products. Activities in the field will include product trainings, service, and troubleshooting. Further responsibilities include the coordination of the technical resources from multiple organizations to service accounts. **Duties and responsibilities** Provide exceptional customer service and technical support over the phone and onsite to current and prospective customers, and participate in activities which include, but are not limited to: * Troubleshooting hardware, software and identify network issues. * Use trouble ticket system for tracking issues and problem resolution. * Resolve issues or ensure timely escalation to appropriate support level. * Act as a liaison between customers, engineering, and manufacturing personnel. * Maintaining prompt and effective inter and intra-team communication. * Working with equipment in the lab to determine root cause of issues. **Qualifications** * Strong working knowledge of using and troubleshooting Microsoft Operating Systems * Excellent customer service skills and the ability to interact in a courteous, helpful, and professional manner. * Unquestionable ethics with proven ability to deal with a high level of confidentiality. * The ability to act independently, take initiative and drive tasks and issues to resolution. * Strong verbal and written communications skills. * Strong organizational and multi-tasking skills. * Demonstrated strong problem solving and analytical skills. * Working knowledge of LAN & Wi-Fi networks. * Familiarity with low-voltage electrical products or physical security products is preferred. * Experience with access control software a plus. * IT Certifications pertaining to wireless networking (vendor neutral or specific), database administration, LAN administration, etc. are also a plus. * Possession of a valid passport. * Qualification and willingness to travel without restrictions both domestically and abroad. **Working conditions** The employee will be based in a home office and will be expected to travel as well. Some months of the year might involve 50% travel on average. At times, spontaneous and unplanned travel might be required. The employee should live near a convenient airport in the United States. While in a home office, the employee will be connected to a virtual support queue via an IP connected telephone system. While engaging in daily support calls, the employee will be managing multiple long-term projects with the assistance of the team. **We are the ASSA ABLOY Group** Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. Experience level Associate Location New Haven, Connecticut, United States **Benefits of working at ASSA ABLOY** Our world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership. **Privacy Preference Center** ** Manage Consent Preferences** **Essential** Always Active **Functional** **Performance** **Marketing**

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Responsibilities 1. Provides assistance to customers during all phases of the inventory process. 2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories. 3. Maintains appropriate response times and abandon rates as defined in the department's goals. 4. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer. 5. Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers. 6. Prepares and enters required client information/requests into department's database to document customer interaction and resolution. 7. Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance. 8. Maintains a working knowledge of the computer programs currently in use in the department. 9. Performs other duties as assigned. Qualifications Qualifications 1. HS diploma or equivalent level required. 2. Prefer some prior customer service experience. 3. Excellent communications skills. 4. Computer literate; exposure to Windows environment. Additional Information For more information, Please contact Shobha Mishra ************ sent me your resume shobha.mishra ATartechinfo.com

- Job Description **Customer Support Representative** Contract: Holtsville, New York, US Salary: $17.00 Per Hour Job Status: Expired **This Job is no longer accepting applications** **Title:**IT Customer Service Representative (100% remote) **Location:**Holtsville,NY 11742 **Duration:** 03+ months **Job duties:** * Provides assistance to customers during all phases of the inventory process. * Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories. * Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer. * Prepares and enters required client information/requests into department's database to document customer interaction and resolution. * Works under close supervision to answer questions regarding company products and services. * Directs callers to appropriate resources * Escalates complex questions to more senior representatives **Requirements:** * HS Diploma and College background required. * Light IT background preferred. * Prior customer service experiences a must. * Excellent communications skills. * Computer literate; exposure to Windows environment. * Worked remote previously preferred * Flexible availability (especially weekends) a plus **Privacy Overview** CookieDurationDescription

See our Information Technology · Hauppauge - Widex HQ **Team Lead, IT Support** We usually respond within a week **Responsibilities:** * Management of Hauppauge/Iselin service desk function * Manage relationship to senior management and other key stakeholders. * Breaking IT and IOS strategy into resource and action plans * Meeting agreed budgets including headcounts and seeking continuous improvements in unit cost and service levels * Report any identified issues to management team. * Work with Procurement for local contracts or as local link for global contracts. * Manage projects for new or optimization of infrastructure services. Onsite and travel * Regular onsite presence in Hauppauge, New York Office (light travel to Iselin, NJ) - occasional travel to other US locations as well as internationally. **Requirements:** * At least 1 year experience in leading an IT or customer service team as either a lead, supervisor or manager. * 10 years of work within IT support or related/progressive work within IT or customer service * Strong customer service mindset with good communication skills. * Experience with MNC using a centralized governance model highly recommended. * Experience with budgeting exercise, forecasting, and project planning a plus. **LIFESTYLE & BENEFITS:** * Comprehensive Benefits Package * Paid Holidays & PTO Policy * 401k Matching Program * Employee, Family & Friends Hearing Aid Discount Program * Service Days & Diversity, Equity & Inclusion Initiatives **The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.** Department Role US IT Locations Hauppauge - Widex HQ Information Technology · Hauppauge - Widex HQ **Team Lead, IT Support** **HearUSA, INC. WEBSITE STATEMENT OF PRIVACY** HearUSA, Inc. (“HearUSA”) respects your privacy and is committed to protecting it. HearUSA provides this Statement of Privacy to inform you of our privacy policies, practices and the choices you can make about the way your information is collected and how the information is used. We've structured our websites so that, in general, you can visit HearUSA on the web without identifying yourself or revealing any personal information. We make this notice readily available on our home page and at the bottom of every HearUSA web page. **Sites covered by this Statement of Privacy** This Statement of Privacy applies to your use of all of the sites and services owned or operated by HearUSA, Inc. and affiliated companies (collectively “we,” “us,” or “our”), including ************* ************** ***************** and any other site that we have owned or operated, do own and operate or may own or operate in the future (collectively, the “Sites”). Unless we say otherwise, all references to the Sites in these terms and conditions include all such Sites. This Statement of Privacy does not apply to your use of unaffiliated sites to which any of the Sites link. **Links to non-HearUSA Websites** The Sites may provide links to third-party websites for your convenience and information. If you access these links, you will leave the HearUSA website. We do not endorse or make any representations about third-party websites. The personal data you choose to provide to unrelated third party websites is not covered by the HearUSA Statement of Privacy. We encourage you to review the privacy policies and procedures of any website before submitting your personal information. Some third-party websites may choose to share the information you provide with HearUSA; that sharing is governed by that third-party's website statement of privacy. **Types of Information We Collect** This Statement of Privacy covers personal information, non-personal data collections and aggregate reporting. Personal Information is information that is associated with your personal identity. HearUSA uses personal information to better understand your needs, interests and to provide you with better products and services. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with HearUSA. We take seriously the trust you place in us. HearUSA will not sell, rent or lease your personal information to any third-party. On some of the Sites, you can order products or services, request information, subscribe to marketing or support materials, register yourself or your HearUSA products, or apply for a job at HearUSA. The types of personal information you provide to us on these pages may include name, address, telephone number, email address, user IDs, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. To personalize our websites, services and or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products and services. Providing this additional information is optional. **Child Privacy** The Sites are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. The Sites do not knowingly collect information from children under the age of 13 and the Sites do not target its websites to children under 13. **How We Use Your Information** HearUSA uses your personal information to provide you with services and to help better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide services and support, to update you on services and benefits, to personalize promotional offers and to personalize the Sites. Occasionally we may also use your information to contact you for market research regarding HearUSA products and services. We will give you full control of these opportunities. You will be allowed to choose your privacy preferences regarding such communications (see Section 7, “Your Privacy Preferences and Opting Out”). Credit card information is collected only to facilitate our financial service providers' credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purposes by our financial services providers or the Sites and will not be kept longer than necessary for providing the services, unless you ask us to retain your information for future use. Personal data collected online may also be combined with information you provide HearUSA through other sources such as product registration, call centers or public events such as trade shows or seminars. Personal data given to HearUSA may be transferred across state and county borders for the purposes of data consolidation, storage and simplified customer information management. Non-personal data is aggregated for reporting about the Sites usability, performance and effectiveness. It is used to improve the customer experience, usability and site content. **Who We Share Your Information With** HearUSA will not sell, rent or lease your personal information to others. HearUSA will not share your personal information with third parties except in responding to your request for products and services. Your permission will be requested when you submit your information. HearUSA shares customer information across HearUSA owned business entities and companies working on our behalf, but only as desc

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Day-To-Day Responsibilities: Setup/breakdown of conference spaces to meet the customers event needs Perform preventative maintenance task to help maintain customer spaces Deliver "White Glove" level of meeting support Perform support tasks in a timely and quality conscious manner Provide field service support of networked devices Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training as needed Setup and troubleshoot various audio/video/presentation systems. Travel to various job sites as required Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment. WHAT WE'RE LOOKING FOR Must-Haves: Effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner Ability to work and think independently and ensuring to meet deadlines Basic computer knowledge Knowledge of basic signal flow for audio, video and control Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard Minimum of a High School Diploma or equivalent Must be flexible to work after hours and weekends when required Ability to regularly climb and work from ladders, lifting equipment, tools and materials Nice-To-Haves: Minimum of 1-2 years of audiovisual integration experience Formal education in Electronics or related field Intermediate PC troubleshooting knowledge WHY YOU'LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. Pay Type Min Base Max Base Hourly $__33/hr__ $__35/hr__