Technical support representative jobs in Indiana - 3,422 jobs
Customer Service Technical Representative
Kaiser Aluminum 4.8
Technical support representative job in Evansville, IN
Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it-innovative thinking, industry-leading reliability, and a world-class commitment to customer service. In short, the same qualities we look for in our people. We are looking for a Customer Service TechnicalRepresentative to join the Kaiser Aluminum Warrick team outside of Evansville Indiana!
The position reports to the Customer and Product Quality Assurance (CPQA) Manager. The technical service organization has responsibility for providing customer technical service for can-sheet products produced at Warrick Operations.
This position interacts with both plant personnel and customers to resolve technical issues related to products. The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving. In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.
What's in it for you!
To support our teams and their families beyond the workplace, we provide an outstanding benefits package effective day one of employment!
Industry leading compensation program.
401K options that begin vesting day 1.
First-rate vacation plan for valuable work-life balance.
Relocation assistance for new team members.
Employee resource groups.
What you will work on:
Identify, drive, and/or facilitate product changes through commercialization.
Works with customers during process upset conditions; minimize financial impact.
Resolve customer quality issues efficiently and process claims.
Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for Kaiser and the customer.
Establishes relationships at various levels at customer plants.
About you:
Aluminum manufacturing knowledge
Can and Lid making knowledge preferred
Data analysis and problem solving skills Rigid Container Sheet (RCS) manufacturing process knowledge
RCS metallurgy knowledge
Strong communications, both written and verbal
Interpersonal astuteness
Negotiations skills
HS Diploma/GED
Additional Information:
The incumbent will travel extensively - can be as high as 70% of the time. Travel may be required with very little notice.
About Kaiser Aluminum Warrick:
We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.
$32k-38k yearly est. 2d ago
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Avaya / Technical Support
MRCC 4.1
Technical support representative job in Evansville, IN
Part Time Role !
Tier: Avaya Tier 2 Onsite Technician
Assignment Dates: 2/9-2/12 & 2/16-2/20 with a potential Saturday 2/13
Shift: 8:00 AM to 5:00 PM
Open Positions: 10
Need Candidate by: 1/14 if possible at latest 1/19
Tier: Avaya Tier 3 Onsite Technician
Start Date: 2/9/2026
Assignment Dates: 2/9-2/12 & 2/16-2/20 with a potential Saturday 2/13
Location: 3700 Washington Ave, Evansville, IN 47714
Shift: 8:00 AM to 5:00 PM
Open Positions: 2
Need Candidate by: 1/14 if possible at latest 1/19
Must be comfortable using hand-tools.
The task is to complete/capture all end-point devices on floor plans and workbook.
Travel:
No out of state travel is expected initially. These resources should be sourced locally to the job site. If they prove themselves and develop the required skills, they may be considered for Tier 2 roles with travel.
Tools Required:
Basic hand tools (no advanced telecom tools required)
$69k-99k yearly est. 4d ago
Help Desk Analyst
Medasource 4.2
Technical support representative job in South Bend, IN
About the Role:
Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.
Key Responsibilities:
Provide Tier 1 helpdesk support to end users
Troubleshoot and resolve technical issues efficiently
Assist users with varying levels of technical knowledge and backgrounds
Manage multiple tasks and prioritize effectively in a fast-paced environment
Deliver exceptional customer service to ensure user satisfaction
Qualifications:
Previous Helpdesk experience, preferably Tier 1 support
Excellent customer service and communication skills
Strong troubleshooting and problem-solving abilities
Ability to multitask and work independently
Experience in the healthcare industry is a major plus
$29k-37k yearly est. 22h ago
Customer Service Representative | Freight Brokerage
Circle Logistics, Inc.
Technical support representative job in Fort Wayne, IN
Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!
Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What We're Looking For:
We're looking for motivated, goal-oriented, self-starters who are:
Professionals who want to launch their career in a new industry
Detail-oriented and organized
Strong communicators - both written and verbal
Comfortable in a fast-paced, team-oriented environment
Ready to make an impact and grow a career
If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle.
Overview:
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow.
Skills/Abilities:
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
Full-time: 40 hours per week
Room for advancement in a fast-growing company that promotes from within
Paid holidays and paid time off
Health, vision, and dental insurance benefits
401(k) Plan
Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!
$27k-36k yearly est. 4d ago
Data Center Technician (ENTRY LEVEL)
CBRE 4.5
Technical support representative job in Fort Wayne, IN
About the Role
As a CBRE Data Center Installer, you the installation of network cabling and infrastructure within a data center environment. We are looking for a highly energetic, result oriented, passionate, and hands-on team members with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Installation/decommissioning of network and cabling infrastructure in a Data Center environment.
· Deliver sustainable and repeatable solutions and processes, always with an eye on improvement.
· Provide structured feedback on project progress to Stakeholders.
· Exhibit quality workmanship on all work and maintain Data Center cleanliness.
· Follow all production, safety and quality standards, codes, and industry best practices.
· Collaborate with various Stakeholders to remove project obstacles.
· Reading and comprehending blueprints and building documentation/redline work.
· Broad understanding of Data Center infrastructure technologies.
SKILLS AND QUALIFICATIONS
· Knowledge and use of basic telecom hand tools.
· Must understand customer service.
· Cleared understanding of job safety requirements.
· Reports to Operations Manager and take daily directions from Technician, Technician II, Lead
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
Applicant AI Use Disclosure:
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience
#directline
#cbredirectlinereferral
$39k-53k yearly est. 1d ago
Delivery Support Associate
NSC 4.8
Technical support representative job in Indianapolis, IN
Preferred: Bi-lingual Spanish speaking
The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk).
Key Accountabilities
Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries.
Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome.
Process necessary background checks and drug tests required for jobs.
Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday.
Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates.
Provide timecard and billing adjustment as needed to ensure proper payout and invoicing.
First point of contact for trouble shooting any onboarding and payroll issues.
Work with each recruiting team on ensuring job boards are up to date.
Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active.
Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process.
Contribute to front of the office duties as needed per office.
Other duties as assigned.
Minimum Experience Requirements
High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications.
Prefer experience with human resources processes, employee onboarding, and/or payroll process experience.
Previous experience with delivering exceptional customer service.
Ability to work independently
Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information.
Judgment and decision-making ability.
Strong customer service/client relations skills.
Organizational and multi-tasking skills.
Communication skills (oral and written).
Ability to handle stress successfully.
Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications.
Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company's delivery and payroll processes and implement timely and effective solutions to problems.
Able to initiate and embrace change.
Time management skills (ability to multi-task).
Interpersonal skills.
$23k-33k yearly est. 3d ago
Technical Service Representative - Packaging Coatings
Ppg Architectural Finishes 4.4
Technical support representative job in Indianapolis, IN
As a Technical Service Representative (TSR), you will support the Packaging Coatings segment focusing on Mid- West accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and Service Representative Manager.
Key Responsibilities
Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements.
Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window.
Handle pre-sales and/or post-sales technicalsupport including commissioning, installation, testing and maintenance service to customers.
May be asked to lead projects, assist with process improvements, and look for cost savings for the customer.
Coordinate, investigate, and recommend new business tools for users as requested.
Qualifications
High School Diploma with a technical background in Chemistry and/or Engineering with 5+ years of proven experience in the can making industry.
Experience with customer quality systems and processes.
May travel extensively insupport of key customer programs.
#LI-REMOTE
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$31k-36k yearly est. Auto-Apply 6d ago
IT Support Specialist - Indianapolis Health
Milliman 4.6
Technical support representative job in Indianapolis, IN
Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment.
Responsibilities
In this role, you will:
Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
Resolving technical issues in a timely manner and research incidents with the utmost attention to detail
Prioritize tickets based on urgency and/or priority with the information given
Solve a wide variety of technical problems at any given time
Follow internal approval procedures
Complete auditing tasks
Physically install and configure new hardware, software, and systems
Complete hardware refresh workflows
Provide A/V support for in-office meetings and interviews
Provide instructions to end users, verbally and in writing
Create, update, review and maintain documentation
Teach technical concepts and processes when needed
Provide orientation and guidance to users on how to operate new software and computer equipment
Qualifications
Experience with Microsoft Active Directory and GPO's
Familiarity with TCP/IP networking
Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team
Professional demeanor in oral and written communication
Positive, solution-oriented mindset with a proactive approach to problem-solving
Able to prioritize multiple concurrent requests
Exceptional attention to detail
Completes thorough research and exhausts all possible resources when investigating an issue
Willingness to learn and expand personal knowledge base as technology needs evolve
Receptive to constructive feedback
Required:
Associate's degree in Information Technology or related field
4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices)
5+ years of customer service experience, preferably in a related industry or office environment
3+ years experience supporting server environments
Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations
Preferred:
Bachelor's degree in Information Technology or related field
Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments
Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred
Experience with a help desk ticketing system
Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
The Team
The Information Technology team is dedicated to providing comprehensive support to over 250+ professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs.
Location
This position is based out of the Milliman office in Indianapolis, IN. Candidates hired into this role must be willing to work onsite full-time.
Compensation
The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek.
Benefits
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
401(k) Plan - Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program - Recognizing employee contributions
Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays - A minimum of 10 observed holidays per year
Family Building Benefits including Adoption and fertility assistance
Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D - 100% of premiums covered by Milliman
Short-Term and Long-Term Disability - Fully paid by Milliman
Who We Are
Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ***************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
#LI-KM1
#LI-ONSITE
$65.2k-104.2k yearly 60d+ ago
IT Support Specialist
On-Board Companies 4.5
Technical support representative job in Indianapolis, IN
Function: IT & Security
Reports to: Manager, IT
The IT Support Specialist is responsible for providing technicalsupport to our internal team members, managing hardware inventory and maintaining servers. This role assists with IT support initiatives, and plays role in maintaining our IT environment. In this role you will serve as the face of IT insupporting our global team with their hardware and software related needs.
This role will be asked to work a hybrid schedule out of our downtown Indianapolis office.
Key Responsibilities:
Provide first-level technicalsupport to internal users, resolving hardware and software issues.
Respond to IT service requests and troubleshoot problems through to resolution or escalate as needed.
Install and configure computer systems, software, and peripheral devices.
Assist in the setup of new users' accounts and equipment.
Maintain and update IT documentation, including manuals, procedures, and configurations.
Create knowledge base articles to assist users in resolving common issues.
Assist in maintaining the company's network infrastructure, including switches, routers, and wireless access points.
Troubleshoot network connectivity issues.
Skills and Experience Needed:
Bachelor's degree in Information Technology, Computer Science, or related field preferred.
1-3 years of experience in IT support, preferably in a SaaS environment.
Basic technical knowledge of IT systems, network administration, and cybersecurity..
Familiarity with Microsoft Windows, mac OS, and/or Linux operating systems.
Basic understanding of networking concepts.
Strong problem-solving and communication skills.
Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified IT Professional - MCITP) are a plus.
Competencies
Accountability
Creating an Inclusive Environment
Initiating Action
Adaptability
Customer Focus
Managing Conflict
Building Partnerships
Dealing with Ambiguity
Decision Making
Business Acumen
Driving for Results
Technical/Professional Knowledge/Skills
About the company:
Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.
Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider.
OnBoard has grown from a class project at Purdue University in West Lafayette, Indianain 2003 into the world's leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities.
Benefits and Perks:
Company provided equipment (laptop, software, etc.)
Employment with a growing, casual, fun, philanthropic minded company
Employer paid extended health benefits, including health spending account (CAN based employees)
US Based Employees
Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.
An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
Medical Flexible Spending Accounts available.
Dependent Care Flexible Spending Accounts available.
Basic life insurance in the amount of $50,000 or 1 X's your salary (whichever is higher).
Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%.
Paid Time Off (PTO)/Holiday
Diversity Statement - Culture of Togetherness:
At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.
OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email *************************.
Apply now Work Type: Office Working Employment Type: Permanent Job Description: * Technical Engineer, Cyber Security Technology Support, ICS-CST
Key Responsibilities
Strategy
* Work closely with project team in onboarding new product
* Active involvement in all project meetings, walkthrough and ability to identify as well as put in the right demand towards successful delivery
* Ensure all technical documents including detailed steps is delivered during project phase (inclusive capacity management, BAU activities, Disaster Recovery, & Product Resiliency)
* Review and validate all documents and provide signoff from BAU/Support standpoint
* Ensure clear RACI defined by project team including all stakeholders
* Understanding BAU scope of work and responsibilities
* Highlight issues/problem noticed from BAU standpoint and ensure remediated prior to handing over to production support team for 24/7
* Ability to gather information and sharing with various stakeholders in useful and consumable format
* Working closely with clients, technicians, vendors and managerial staff
* Updating, implementing, and maintaining procedures Prioritizing initiatives based on business needs and requirements
Business
* Design, deploy, and manage Splunk infrastructure
* Develop and maintain Splunk dashboards, queries, and alerts
* Integrate Splunk with various data sources to ensure comprehensive data ingestion
* Monitor and troubleshoot Splunk performance and Data Missing issues
* Collaborate with cross-functional teams to gather requirements and provide Splunk solutions. Implement and enforce best practices for Splunk data management and retention
* Provide user training and support for Splunk-related activities.
* Splunk Infrastructure (300+ Servers) and Splunk ALM and Source type Monitoring on 24/7 support.
* Creating the Changes using the SNOW
* Undertakes day-to-day operational and user support
* Work closely with project team in onboarding new product and Splunk Integrations
* Understand and enhanced product auto-healing capabilities to ease daily BAU activities
* Liaise with vendor and engineering teams where required to address technical issues with the tools
Key stakeholders
* All the BANK Internal Users and CDC and SMA.
Other Responsibilities
* Design, deploy, and manage Splunk infrastructure
* Develop and maintain Splunk dashboards, queries, and alerts
* Integrate Splunk with various data sources to ensure comprehensive data ingestion
* Monitor and troubleshoot Splunk performance and Data Missing issues
* Collaborate with cross-functional teams to gather requirements and provide Splunk solutions
* Implement and enforce best practices for Splunk data management and retention
* Provide user training and support for Splunk-related activities.
* Splunk Infrastructure(300+ Servers) and Splunk ALM and Source type Monitoring on 24/7 support.
* Creating the Changes using the SNOW
* Undertakes day-to-day operational and user support
* Work closely with project team in onboarding new product and Splunk Integrations
* Understand and enhanced product auto-healing capabilities to ease daily BAU activities
* Liaise with vendor and engineering teams where required to address technical issues with the tools
Skills and Experience
* Splunk
* Splunk ADMIN
* Splunk Enterprise Security (ES)
* Creating and managing SPL queries
* Python & Shell scripting
* Linux/Unix system administration
* Log management
Qualifications
Education
* Bachelor's degree in information technology or related field
Training
* 6 - 8 Years of IT Experience. Banking Domain Is Desirable
Licenses
* Splunk
Certifications
* Any Splunk Certifications
Languages
* English
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
* Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
* Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
* Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
* Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
* Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
* Flexible working options based around home and office locations, with flexible working patterns.
* Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
* A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
* Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Apply now
Information at a Glance
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$74k-100k yearly est. 12d ago
Technical Support Specialist I
Denali Advanced Integration 3.4
Technical support representative job in Fort Wayne, IN
Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
The TechnicalSupport Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technicalsupport, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field SupportTechnician must possess strong communication skills and technical expertise to deliver effective supportin dynamic environments.
Essential Functions:
* Install, configure, and maintain Denali Solutions at customer locations
* Collaborate with clients to understand their unique requirements and provide tailored solutions
* Conduct on-site assessments to ensure compatibility and optimal performance of systems
* Provide training to client's staff on the operation and maintenance of installed systems
* Collaborate with the engineering team to enhance and customize solutions based on client feedback
* Maintain accurate documentation of installations, configurations, and troubleshooting procedures
* Effectively communicate with clients to address inquiries, provide technicalsupport, and offer guidance on system optimization
Competencies:
* Ensures Accountability
* Tech Savvy
* Communicates Effectively
* Values Differences
* Customer Focus
* Resourcefulness
* Drives Results
* Plans and Prioritizes
* Decision Quality
* Self-Development
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
* High School Diploma
* 1-3 years of Experience
Qualifications:
* 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
* Forklift certification or willingness to obtain
* Strong ability to troubleshoot hardware and software problems
* Travels to customer locations as necessary to provide service
* Strong written and verbal communication skills
* Attends regular ongoing education as scheduled by the employer or manufacturer of equipment
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$37k-63k yearly est. 52d ago
Technical Support Technician (Comms) - MTCCS
Nexthreat
Technical support representative job in Indiana
Job Title: TechnicalSupportTechnician (Comms) Location: Camp Atterbury, INTime Type: Full-time Potential for Telework: No Minimum Clearance Required to Start: Secret clearance Employee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced TechnicalSupportTechnician (Comms).
NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job description:
• Trains and assists unit staff in establishing command post networks, tactical communications equipment, and establish, installs, operates, maintains, and defends (EIOMD) assigned communications and encryption systems, to include associated components, and to manage information and unit information capabilities• Troubleshoot communications, application configurations, establishes network addresses and connections, perform routine maintenance, upgrades as needed, and implements security updates
Qualifications:
Required:• Associate's degree• Understanding of technology integration and information flow including LAN/WAN, firewalls, security, storage, and backup methodologies• Two (2) years of technical development experience in areas of RF, Hardware, Software, Networks, Communication Systems, and infrastructure
Preferred:• Meet DoD 8570.01-m baseline computing environment (CE) certification requirements at IAT II• Bachelor's degree
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$36k-60k yearly est. 6d ago
Customer Support Representative I
Shorr Packaging Corporation 3.3
Technical support representative job in Fishers, IN
Together, We Own it! Start your employee owner journey with Shorr Packaging.
The Customer SupportRepresentative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites.
Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers.
Responsibilities
Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels.
Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems.
Release customer sales orders from Shorr's Order Manager portal to Sxe.
Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.
Administrative Tasks:
Setting up new customer accounts and ship to's in Shorr's ERP system.
Add customer contacts and other account updates in Shorr's CRM.
Manage customer requests for packing lists, BOL's, and POD's
Create manual invoices for customers and/or process invoices in customer portals as required.
Problem Resolution:
Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers.
Resolve sales order and invoice rejections in customer portals.
Other duties may be assigned.
Shorr Packaging does not provide work authorization sponsorship for this position.
Requirements
Associates Degree or equivalent experience required
Experience with MS Word, Excel and Outlook.
Knowledge of ERP, CRM and ecommerce platforms is a plus.
Prior data entry experience in an ERP and/or ecommerce platform.
Demonstrated ability to work with detailed information.
Excellent communication skills and ability to work in a fast-paced team environment.
Demonstration of excellent organization skills while managing time sensitive processes.
Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.
Benefits
Employee Stock Ownership Plan (ESOP) - Together, We Own It!
Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
Competitive hourly rate plus targeted annual bonus plan
Generous PTO with vacation, sick and floating holidays.
401K plan plus matching
Team based Employee Owner company culture
Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.
$31k-39k yearly est. Auto-Apply 24d ago
IT Support Specialist II
Interra Brand 4.9
Technical support representative job in Goshen, IN
As an IT Support Specialist II, you will be responsible for providing first point of contact IT support services to internal staff as well as investigate and resolve escalated software and hardware issues from various internal users. Accountable for supporting enterprise technology including hardware, software, telephones, printers, audio/video, etc. Ensure that resolutions to technical issues are resolved quickly, efficiently, and securely. Perform in-person or remote troubleshooting and provide resolutions for system malfunctions using diagnostic techniques and problem solving skills. Assist with project management, project implementation, system access management, and administrative duties. May perform backup duties for LAN/WAN server and network administration.
Direct Reports: None
HOW YOU WILL MAKE AN IMPACT
20% Provides effective technicalsupport to internal staff for computer systems, hardware, and software issues that arise, consulting with or escalating to other technicians when appropriate, and providing timely responses to ensure issues are fully resolved and resolutions are communicated appropriately. Actively recognizes common issues and determines root causes of original problems with hardware and software. Ensure all security measures, AntiVirus, Firewall, IDS, web and email filters, scanner, etc. are functioning properly and maintain knowledge and awareness of existing and emerging cybersecurity best practices.
10% Install, configure, maintain, and troubleshoot new and existing technology as needed. Uses problem solving skills to troubleshoot hardware and software issues as they arise. Creates and maintains departmental documentation, including resolutions to common issues and departmental operating procedures.
10% Provides exceptional technicalsupport and troubleshooting for various technology to include, but not limited to, smart phones, tablets, and video conference and other defined technology. Provides escalated support for PC, laptop, telephony, and mobile devices.
10% Researches and recommends new hardware, software or technology that could be beneficial to the organization. Collaborates with IT Leadership to recognize areas of technology where enhancement opportunities exist and recommends applicable methods of implementation.
10% Assist IT Leadership in identifying, coordinating, and conducting credit union staff training as directed to meet needs, maintaining competency and effectiveness of service to members. Assist IT Leadership in the development and execution of training programs to ensure the proper development of IT TechnicalSupport Specialists.
10% Works on enterprise, cross-functional, and departmental projects as assigned by IT Leadership.
10% Assists with development and maintenance of required departmental reports.
5% Maintains inventory of all credit union owned hardware, and software deployed to staff.
5% Act as liaison to third party vendors and service providers as needed. Other duties as assigned by IT Leadership.
5% Provide mentoring, coaching, and training to junior level IT TechnicalSupport Specialists and communication regarding any new or updated policies and procedures. Completes all IT related training.
5% Effectively engages in high level, self-directed time management and prioritization of workload.
-- Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Credit Union Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.
WHAT YOU WILL NEED TO SUCCEED
Experience
3+ years' work experience in an IT support role required. Understanding of Wired, Wireless and VPN network basics, and knowledge of IT Service Management processes in an enterprise environment preferred. Experience with creation and adjustment of a Windows system image using Sysprep and Windows Automated Deployment Kit tools; PC imaging software and enterprise remote configuration, support, and deployment tools; Windows Server tools to include, but not limited to, Active Directory, Exchange, DNS, DHCP, and Group Policy Management in an enterprise environment; basic knowledge of enterprise anti-virus solutions and windows file server maintenance, support, and permissions. iPad, iPhone, Android, LTE Hotspot and other wireless device setup and support experience preferred.
Education / Certifications / Licenses
A High School Diploma or equivalent. A+ and Net+ Certifications are also required. Must have valid driver's license.
PREFERRED SKILLS
Must be able to work in a team environment with the ability to interact in a positive manner with peers, management, and other departments.
Professional level of verbal and written communication skills are essential to the position.
Ability to evaluate technical issues and different solution options by asking the right questions and acquiring data from multiple and diverse sources when solving problems.
Demonstrated ability to plan and prioritize work to meet commitments by breaking down objectives into appropriate actions and anticipate and adjust plans as needed.
Demonstrates a current knowledge of Credit Union philosophy, history, organizational standards, policies, and procedures.
Ability to provide world class member service while executing Interra's vision, mission, and delivery of Core Values.
INTERPERSONAL SKILLS
Courtesy and tact are essential elements of the job.
Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.
Communications generally require shorter and not in-depth discussions.
COMPETENCIES
Drive Results - Consistently accomplishes goals even under adverse conditions. Has a strong bottom-line orientation. Pushes self and helps others achieve results.
Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
Integrity & Trust - Is widely trusted; is seen as a direct, truthful individual; has credibility within their areas of expertise; keeps confidences; doesn't misrepresent themselves for personal gain.
Interpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners.
Manage Complexity - Makes sense of complex information, processes, and activities to effectively solve problems. Defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction.
Member Focus - Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome.
ADA REQUIREMENTS
Physical Requirements
Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable, and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work environment with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.
ACKNOWLEDGEMENT
Nothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
Why JoinIN
Culture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this.
Professional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels.
Competitive Salary: Attractive compensation package with performance-based incentives and bonuses.
Benefits: Comprehensive health insurance, 401(k) matching, tion reimbursement, company holidays, and generous PTO.
Community Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here!
Visit our Opportunities page for more information.
For more information about the role or the application process, please reach out to Ali Barden, AVP Talent Acquisition and Retention Lead at ******************
$43k-66k yearly est. Easy Apply 5d ago
Technical Support Specialist
Workbox Staffing 3.9
Technical support representative job in Fort Wayne, IN
Job DescriptionTechnical Support Specialist ILocation: Fort Wayne, IN Pay: $20.00-$27.00 per hour Direct Hire Opportunity! Job SummaryAre you a tech-savvy problem solver who enjoys working directly with customers? We're seeking a TechnicalSupport Specialist I to support and maintain Denali's technical solutions at customer locations. In this role, you'll be a key contributor to system performance, customer satisfaction, and successful on-site installations while working in dynamic field environments.
What You'll Be DoingAs a TechnicalSupport Specialist I, your core responsibilities will include:
Installing, configuring, and maintaining Denali hardware and software solutions at customer sites
Troubleshooting and diagnosing technical issues to ensure system functionality and optimal performance
Collaborating with customers to understand requirements and deliver tailored technical solutions
Conducting on-site assessments to confirm system compatibility and performance
Providing hands-on training to customer staff on system operation and maintenance
Working closely with engineering teams to improve and customize solutions based on client feedback
Documenting installations, configurations, and troubleshooting activities accurately
Communicating clearly with customers to address inquiries and provide ongoing technicalsupportIn addition, you will support warehouse operations between assignments and travel extensively to customer locations as needed.What We're Looking ForQualifications:
High School Diploma or equivalent
1-3 years of experience intechnicalsupport, IT, hardware, or software environments
Experience supporting both proprietary and standard applications
Forklift certification or willingness to obtain
Must be able to travel up to 100% of the time - various US locations and some international.
Skills:
Strong hardware and software troubleshooting abilities
Excellent written and verbal communication skills
Customer-focused mindset with strong problem-solving skills
Ability to document processes and follow technical procedures
Comfortable working independently and as part of a team
Work Environment & Physical Requirements
Work is performed in professional office, warehouse, and customer-site environments
Frequent computer and office equipment use
Ability to move equipment and boxes weighing up to 30 lbs
Extended periods of standing, sitting, and moving throughout workspaces
#FW18
$20-27 hourly 4d ago
VDI Support Specialist - IT Solutions - Indianapolis, IN
American Structurepoint Engineering Traffic Project Manager In Indianapolis, Indiana 4.6
Technical support representative job in Indianapolis, IN
Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.
Group: Information Technology
Position: VDI Support Specialist
Location: Indianapolis, IN
We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal insupporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate will have experience in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance and adherence to security and standardization protocols.
Responsibilities
Design, Development, and Support: Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations.
Virtual Environment Administration: Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches.
Collaboration: Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations.
Image Updates and Optimizations: Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance.
Upgrade Management: Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations.
Change Management: Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams.
Tier 2 Support: Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently.
Training and Documentation: Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues.
Standards and Best Practices: Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes.
Continuous Improvement: Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment.
Qualifications
Bachelor's degree in Information Technology, or a related field, or equivalent work experience.
Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support.
Strong knowledge of VDI technologies, virtual image management, and associated best practices.
Experience with virtualization technologies such as VMware, Hyper-V, or other virtual environments is a plus.
Excellent troubleshooting skills with a proactive approach to problem-solving.
Ability to work independently and manage multiple projects simultaneously.
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
$36k-69k yearly est. Auto-Apply 49d ago
Customer Support Representative (CSR) - Aerospace
Masterbiltorporated
Technical support representative job in South Bend, IN
Full-time Description
Masterbilt Inc. is a leader in precision manufacturing, renowned for our innovative approach and unwavering commitment to excellence. Since our founding, we have continuously pushed the boundaries of CNC machining, providing cutting-edge solutions to a wide range of industries. Our world-class facilities and dedicated team ensure that each project meets the highest standards of quality, precision, and customer satisfaction.
Position Overview:
As a Customer SupportRepresentative (CSR) at Masterbilt Inc., you will play a pivotal role in managing customer relationships, overseeing order processing, and ensuring that contracts are administered with exceptional service. You will be the primary point of contact for assigned external customers, handling complex issues, and contributing to long-term strategic planning for customer accounts and products. This role involves working closely with internal teams and customers to ensure seamless operations, from order entry to fulfillment.
Requirements
Key Responsibilities:
Process customer orders and manage contracts, delivering superior service and addressing customer needs.
Handle complex issues, participate in long-term planning, and contribute to sales strategies for assigned products and customer accounts.
Serve as the primary interface for assigned external customers, ensuring objectives are met and maintaining strong, positive relationships.
Collaborate with Materials Managers, Operations Managers, and Production Managers to manage the order process, resolve issues, and align customer portals as necessary.
Oversee the entire fulfillment process, including financial, contractual, export, and legal aspects, ensuring compliance with company and customer requirements.
Conduct regular provisioning and program reviews with customers, ensuring alignment on goals and performance.
Respond promptly to all customer inquiries, including order processing, purchase order amendments, and contract modifications.
Identify and communicate customer concerns, working to resolve issues effectively and maintain satisfaction.
Stay updated on product knowledge and anticipate future customer needs to provide proactive support.
Monitor special programs and work with customers to coordinate both internal and external resources to ensure successful outcomes.
Analyze customer order practices, identifying trends and unusual behaviors, while reducing constraints to prioritize operational efficiency.
Qualifications:
Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 4 years of experience in fulfillment operations or customer service.
At least 3 years of customer service experience, preferably within a manufacturing environment.
Familiarity with aerospace industry practices, including process data, data exchange, and closed-loop systems, is highly desirable.
Experience in an industrial setting with demonstrated ability to work well with people and utilize advanced computer skills.
$32k-41k yearly est. 60d+ ago
Customer Support Representative
Indiana Landmarks Center
Technical support representative job in Indianapolis, IN
Our Customer SupportRepresentative will help us live up to our service and support goals. The ideal candidate will be someone who will excel working in our fast-paced company, where the velocity from the time of order, design, manufacture, and ship is very high. It is also an environment where everyone makes a difference.
RESPONSIBILITIES:
This position provides service in a high performance, customer focused environment. This position requires a high level of accuracy and detail orientation. A successful Representative will have a positive attitude, thrive in a team environment and have the ability to handle a high volume of activity.
Provide highly responsive service and support to our customers and agents in a courteous, professional, and efficient manner.
Manage and prioritize customer needs and requests; answer questions and solve customer problems promptly and effectively.
Administrative duties regarding transactional processes including order entry, quotes and other inquiries.
Manage customer issues and problems to ensure inquiries are directed to the appropriate internal areas and issues are resolved in a timely manner and with accurate information.
Coordinate with internal groups to exceed service level expectations and provide continuing visibility of commitments to the customer.
Resolve matters pertaining to order entry, administration, completion and build strong relationships that promote trust and confidence with the customer and internal departments.
Knowledge, Ability, & Skills
Experience in event planning and execution or in a related field
Strong ability to manage several different projects simultaneously and prioritize tasks
Strong organizational skills and the ability to remain flexible to ever changing logistics
Detail-oriented and customer focused
Able to remain calm and professional under pressure
Self-starter, motivated
Able to work with minimal supervision, comfortable being the sole staff person on site for some events
Willingness to work nights, weekends and long shifts as required by the event schedule
Proficiency in Microsoft Word, Outlook, Powerpoint and Excel
Ability to move tables, chairs, boxes, etc.
Ability to stand for long periods of time
Ability to anticipate client needs and willingness to work through the logistics of planning an event.
$31k-40k yearly est. 60d+ ago
Production Support Technician
CTE Solutions
Technical support representative job in Plymouth, IN
Job DescriptionSalary:
Ready to Elevate Your Career? Join SpiTrex CTE!
At CTE, we offer more than just a jobwe provide an environment where you can push boundaries, fuel your curiosity, and advance your career. We are committed to supporting your growth with unique programs designed to help you do your best work while maintaining a healthy work-life balance.
Heres 5 ways that CTE makes a difference:
Training/Career Development
Bamboos Path Track and WorkForge Learning Management System offer education for advancement when and where needed.
Work/Life Harmony with Flextime
Have an appointment or emergency pop up and you dont want to use your PTO? No worries! Use Time Off without Pay option of up to 3 hours and then make up missed time during the week.
CTE Perks
Whether its Donut Friday, lower cost vending, monthly events, food trucks, book reading incentives called CTE Reads, or FriYAY FridaysCTE strives to maintain a positive culture and support our employees.
CTE Incentives
Employee referrals, 401(k) with 50% company match (up to 10% contribution), bonusesbut thats just the beginning! What if we told you theres more? We believe in keeping some surprises for your imagination. Get ready for a journey that goes beyond expectation!
Health Benefits
CTE provides vision, life insurance, and short-term disability insurance at NO COST to our employees. Medical and dental insurance with HSA is offeredfirst of the month after hire. There is also a
no-cost medical option
through Schumacher Family Medicine.
Essential Functions:
Pulling and moving material
Monitoring tool crib as needed
Issuing out and receiving in items (tooling, gaging, fixtures etc.)
Setting tools and retrieving gages
Cutting blank profiles of material as needed
Following GDP as required
Cross train on multiple work centers
Other work-related tasks as assigned
Good housekeeping
Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements
$49k-82k yearly est. 25d ago
IT Help Desk Technician
Crew Carwash 3.7
Technical support representative job in Indianapolis, IN
The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: Competitive compensation Daily pay options available at no cost to you Paid Time Off + 6 paid holidays each year
Free carwashes, naturally 😊
Industry-leading training
Incredible growth potential
Tuition reimbursement and paid IT certifications
Group health, dental, and vision
401K with company match
Crew's expectations:
Work schedule is generally 10a-8p, 5 days per week and includes 1 weekend day each week.
Provide level 1 telephone/email support for all Crew locations.
Respond to incoming ticketing portal break/fix and new IT requests.
Repair, image, and configure new IT assets for deployment at Crew locations.
Troubleshoot application and hardware issues to resolve problems for users.
Possess initiative and motivation with a “get the job done” attitude.
Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
High school diploma or equivalent is required. A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information Technology highly preferred.
Must possess the ability to deal tactfully with customers, team members, and the general public.
Focused on quality while maintaining a sense of urgency.
We're Really in the People Business, We Just Happen to Wash Cars!
$30k-41k yearly est. 8d ago
Learn more about technical support representative jobs