Technical support representative jobs in Iowa - 1,883 jobs
Customer Support Representative II
Acro Service Corp 4.8
Technical support representative job in Johnston, IA
Job Title: Customer SupportRepresentative II
Duration: 9 months contract on W2 (possible extension)
Fully Onsite
These positions will be on the Customer Support Team in a TechnicalSupport Center.
Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment and can monitor for positions through the careers page.
This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.*
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:
· Skills in interpersonal communications, negotiation, and conflict resolution.
· Excellent written and verbal communication skills
· 6+ months experience with customer service/support experience.
· Proficiency with Microsoft Office products
· High comfort level and experience with consumer software applications.
· Strong computer, research and troubleshooting skills.
· Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Knowledge of agriculture customers
* Agriculture operations experience, including Precision Farming experience
* Prior work experience in Agriculture or Technology dealer channels
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
**Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works**
Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday.
· Schedule may include occasional holidays and overtime based on the needs of the business.
· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
· Shifts are subject to change based on volumes.
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
Interviews will include behavioral based questioning
· Candidate will be asked to share specific examples
Visa sponsorship is not available, now or in the near future, for this position.
$33k-40k yearly est. 3d ago
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Customer Support Representative II
Acro HR Solutions
Technical support representative job in Johnston, IA
Job Title: Customer SupportRepresentative II
Duration: 10 months contract on W2 (possible extension)
Fully Onsite
These positions will be on the Customer Support Team in a TechnicalSupport Center.
Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within and can monitor for positions through careers page.
This position offers a retention bonus after 6, 12, and 24 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.
PRIMARY RESPONSIBILTIES & DUTIES: The ISG R4 (Region 4) support team provides front-line technicalsupport/information/solutions to dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:
/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.
This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.*
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:
* Skills in interpersonal communications, negotiation, and conflict resolution
* Experience with customer service / support
* High comfort level and experience with consumer software applications
* Strong computer and troubleshooting skills
* Ability to work off-shift hours and occasional holidays to support the business
* Experience with data management
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Knowledge of agriculture customers
* Agriculture operations experience, including Precision Farming experience
* Prior work experience in Agriculture or Technology dealer channels
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
**Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works**
Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday.
· Schedule may include occasional holidays and overtime based on the needs of the business.
· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
· Candidate will work on-site (Johnston, IA) five days a week
· Shifts are subject to change based on volumes.
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
$33k-42k yearly est. 4d ago
Policy Link Annuity Support Analyst
Coforge
Technical support representative job in Des Moines, IA
Job Title: Policy Link Annuity Support Analyst
Skills: Policy Link, Cobol, Annuity, SQL
Experience: 10+ years
Duration: Fulltime
We at Coforge are hiring a Policy Link Support Analyst the following skillset :
1.)10+ years of experience in Production Support for PolicyLink annuity system
2.) Hands on experience in MicroFocusCOBOL,.Net/C#, WinForms and SQL.
3.) Good knowledge of Policy Admin System Annuity systems.
5.) Knowledge of annuity products (fixed, indexed, variable, deferred).
6.) Knowledge of Agile SDLC methodologies.
7.) Good understanding of ITIL processes (Incident, Problem, Change Management).
8.) Proficiency in SQL for database queries and troubleshooting.
9.) Experience with Control-M job scheduling and monitoring.
10.) Familiarity with Visual Studio Debugger for code-level issue resolution.
11.) Excellent problem-solving and analytical skills.
12.) Strong communication and collaboration abilities.
$39k-69k yearly est. 5d ago
Desktop Support Specialist
Teksystems 4.4
Technical support representative job in Underwood, IA
*IT SupportTechnician II* *Overview* The IT SupportTechnician II plays a key role in delivering exceptional customer service and technicalsupport to team members and enterprise projects. This position operates in a fastpaced, highenergy environment where each day brings new opportunities to make a meaningful impact. The ideal candidate is detailoriented, proactive, and comfortable supporting a wide range of technologies across both office and production environments.
*Key Responsibilities*
* Conduct Level 1 and Level 2 technical analysis to diagnose and resolve issues across a diverse enduser base, ensuring timely and effective problem resolution.
* Manage incidents through the enterprise helpdesk system, ensuring accurate logging, tracking, and resolution of service requests.
* Provide responsive support to users via email, phone, and inperson interactions while maintaining a high standard of customer service.
* Build, configure, and validate standard system images for PCs, laptops, handheld devices, and associated peripherals.
* Install, configure, and troubleshoot hardware and software across user devices to ensure optimal performance and reliability.
* Maintain detailed documentation of assigned tasks within the enterprise ticketing system, adhering to established SLAs and escalating issues when necessary.
* Support Windows operating systems, Microsoft 365 applications, and print management systems.
* Facilitate IT onboarding for new team members, ensuring proper provisioning of all required systems and access.
* Provide technicalsupport for IT devices that enable plant operations and manufacturing technologies.
* Participate in an oncall rotation to provide afterhours and weekend support as needed.
* Collaborate with Infrastructure Engineering teams to support hardware and software deployments and implementations.
* Perform additional duties and responsibilities as required.
*Work Environment & Safety Requirements* This role requires periodic presence on the production floor of a *USDAregulated facility*. All personnel must comply with safety standards, including:
* No jewelry or piercings
* No sleeveless garments or clothing with holes
* No opentoe shoes
* No nail polish or artificial nails
*Qualifications* *Required Education*
* High school diploma or equivalent
*Required Experience*
* 2+ years of handson experience in desktop support across diverse environments
* 2+ years of experience supporting Windowsbased endpoints (laptops and desktops)
* 1+ year of experience working with Linux operating systems
* Strong customer service orientation and commitment to user satisfaction
* Demonstrated ability to troubleshoot and resolve complex technical issues efficiently
* Ability to collaborate effectively with crossfunctional teams
* Ability to translate technical concepts into clear, understandable language for nontechnical users
* Proficiency interpreting and applying information from technical manuals and procedural documentation
* Excellent interpersonal, verbal, and written communication skills
* Selfdriven, detailoriented, and proactive in problemsolving
* Uptodate knowledge of current industry trends and emerging technologies
* Valid driver's license and ability to meet insurability requirements
* Willingness to travel to additional plant locations as needed
*Preferred Education*
* 2year technical degree in computer science or a related field
*Required Skills, Knowledge, and Abilities*
* Exceptional verbal and written communication skills, with the ability to collaborate at all levels
* Strong problemsolving skills and demonstrated leadership capabilities
* Ability to present technical information clearly and motivate team members
* Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
* Strong internet navigation and general computer skills
*Job Type & Location*
This is a Contract to Hire position based out of Underwood, IA.
*Pay and Benefits*The pay range for this position is $26.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Underwood,IA.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$26-33 hourly 2d ago
Information Technology Support Engineer
Teceze
Technical support representative job in Marshalltown, IA
Job Description: IT Support Engineer
Contract: 3 Years
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
$55k-79k yearly est. 4d ago
Product Support Specialist
MH Equipment Company 4.0
Technical support representative job in Des Moines, IA
is for Mariotti USA, a division of MH Equipment Company.
About MH Equipment:
As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets.
We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions.
Amazing Culture, Thriving Company, Terrific Opportunity.
For more information on who we are and what we do, please visit our website at ********************
Job Summary: This position is responsible for a full range of activities ensuring overall excellence in parts, service, and warranty support for dealers and end users. This position will work closely with the Business Development Manager and accounting to coordinate and administer the sales activities, inventories, payables, receivables, and other reporting requirements to accurately and effectively track and analyze our business, and will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction.
Job Responsibilities:
Provide dealers with service and parts support, application support, and corresponding order administration.
Administer an effective product warranty program for dealers including authorization and reimbursement of warranty repairs and work with factory representatives to obtain authorization and reimbursement of warranty dollars to the distributor.
Work with vendors to obtain product and/or service information such as price, availability and delivery schedule; and provide information to internal accounting departments to accurately and timely produce appropriate financial records, transactions, and analysis.
Maintain accurate company records and transactional activity including all sold and installed unit master file.
Capture and retain all PDI documentation.
Maintain internal systems and files to reflect current pricing and other relevant information.
Perform and coordinate all shipping and receiving, including container loading and unloading, packaging, manifesting, and import/export coordination and contracting.
Maintain all inventory for sale readiness, including battery charging, tracking ROA, and inventory turns.
Manage Mariotti factory container ordering to ensure appropriate product flow, inventory, and order fulfillment, while aligning battery and accessory ordering.
Prepare new units for delivery to the dealer or end-user, including any required modification.
Maintain standard operating procedures (manual and automated), including procedures for sales, parts, warranties, etc.
Assist in research and development of existing and prospective product lines.
Assist with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies.
Assist in the development, implementation, and support of short-term and long-term business and operational plans, including establishing operational measurement and forecasting projections.
Assist in the administration of divisional and dealer performance measurement systems, dealer agreements and ensuring dealer compliance.
Assist in tracking and managing annual marketing plans, including market penetration, evaluation, and exposure while overseeing a Dealer co-op program, distributing dealer marketing materials, and generating customer presentation materials.
Occasional travel to assist with dealer training, sales calls, relationship development, and dealer recruiting.
Adhere to Company Policies and Work Rules.
Perform other duties as assigned.
Position Requirements:
Primary core value of integrity.
Technical background and knowledge of the material handling industry is a plus but not required.
Excellent verbal and written communication and comfortable speaking to groups and individuals.
Strong computer skills and fluency with Microsoft programs, particularly proficiency with Excel.
Strong customer service skills.
Valid driver's license with good driving record.
Able to meet the physical requirements of the job.
Working Conditions: Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This position is exempt from paid overtime.
Benefits:
Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation.
Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop.
Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
Company Support: Continuous training, safe working environment.
Mariotti USA a division of MH Equipment is proud to be an Equal Opportunity Employer
$24k-28k yearly est. 1d ago
Shop Technician Intern- Summer 2025, AG
Altorfer Inc.
Technical support representative job in West Branch, IA
Req No. 2024-5044 Category Internships Type Regular Part-Time Union or Non-Union Non-Union Division Ag Company Altorfer Inc Working Hours/Days 7:00am to 3:30pm Monday - Friday, store/school hours
Altorfer Agriculture facility has partnered with local community colleges to combine real-world experience through internship while being in school.
Basic Duties
Altorfer Agriculture facility has partnered with local community colleges to combine real-world experience through internship while being in school. Work with experienced Agriculture Technicians to gain hands on experience on Fendt, Massey, Challenger tractors, RoGator and TerraGator application equipment, and Lexion combines.
Qualifications
Currently enrolled in a junior college with an above average grade point & a drive for a career in Agriculture.
Credentials including being a self-starter with good time management, planning & organizational skills, team oriented and commitment to detail recommended.
Must be able to lift 70lbs.
Basic computer skills with programs such as Microsoft Word, Excel, and Outlook.
Must have or will be receiving a High School Diploma or equivalent.
Willingness to work overtime and some weekends when needed.
Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
Physical Requirements/Working Conditions
This position works in a shop/warehouse environment. May on a continuous basis walk, bend and lift up to 70lbs. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the work environment is usually moderate to high. May intermittently sit at a desk for a period of time to answer telephone and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. Occasional travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
.
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
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$27k-40k yearly est. 5d ago
Maintenance Service Technician, Multi-Site
Indigo Living 4.1
Technical support representative job in Iowa
Who We Are
We're a group of passionate people that just so happen to be in the business of managing incredible communities.
We are the GO team!
What You ll Do
A typical Maintenance Service Technician s day might include:
Reviewing make-ready checklists to ensure all apartment homes are ready for the new resident(s) resulting in a 5-star Google review.
Keeping our communities running 24/7 by being a part of our after-hours emergency team. You ll get to proudly cruise around town in a GO Team company provided vehicle for 7 days during the on-call rotation.
Partnering with Property Managers to obtain bids and negotiate prices for a tree branch that just fell onto a garage roof.
Ordering and keeping inventory of supplies and parts in a well-kept maintenance shop.
What You Need To Get The Job Done
This role might be a fit for you if:
You are passionate about providing exceptional service and have a leadership mindset, then this would be a great position for you.
You have drive, excellent communication, and are willing to get your hands dirty, then this role may come naturally to you.
You believe the details matter. If it's worth doing, then you believe it's worth doing right.
You are flexible. You enjoy learning new things and rolling with changes. Your availability allows for a flexible work week, which includes some weekend coverage.
You are dependable, safety conscious and have general maintenance experience. Tell us where you picked up any knowledge of appliance repair, light carpentry, plumbing and electrical.
What You ll Love About Us
We may be a great fit for you if you enjoy:
Great Company Culture. We work hard so that we can play hard. We value getting to know each other inside the office and outside the office setting.
Make an Impact. We care about your future at Indigo Living and work with you to create a development plan to further your skills and knowledge. Read about our:
Careers that are Going Places
Health Benefits. Medical, Dental, Vision, HSA and FSA options, 401K with employer match!
Give back. Get paid to give your time to the community!
Ask us about Hubbell s Extreme Build Projects!
Rest and Relaxation. Enjoy pre-loaded paid time off and 11 Holidays!
The salary range for this position is $ 23.00 - 26.00 per hour, depending on experience and qualifications.
Hubbell Realty Company and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.
$23-26 hourly 12d ago
Customer Support Representative
Mahaska 4.0
Technical support representative job in Urbandale, IA
Job Description
Join the Mahaska Team as our Customer Service Representative.
Mahaska is proud to be an Equal Opportunity Employer and encourages people of all walks of life to apply today!
As a Customer Service Representative, you will be a key point of contact in our Des Moines, Iowa facility, ensuring exceptional service and support to customers and employees. You will handle customer interactions, process orders, address inquiries, and provide comprehensive support in a professional and timely manner.
Essential Duties and Responsibilities
Support the office environment by assisting the team and keeping general supplies well-stocked and organized
Collaborate with a diverse team to ensure administrative tasks are handled accurately and in an efficient manner
Contribute to local Accounts Receivable tasks
Provide excellent customer service by assisting customers and employees
Embrace a variety of other exciting duties as assigned or instructed
Create digital production art including illustrations, photo treatments, and other visual assets as needed.
Take ownership of assigned design projects, take direction from brand and team leaders, and follow established processes to ensure smooth delivery of creative assets.
Effectively conduct in-depth data analysis, to communicate goals and objectives to other team leaders.
Develop and recommend data-driven solutions to improve operational efficiency, reduce costs, and enhance customer experience.
Effectively communicate data analysis findings with the team
Required Knowledge, Skills and Abilities
Fantastic phone etiquette and customer service skills
Skill in organizational abilities, multitask management, and eager to be a part of and support a team
Willingness to take direction and follow through with the completion of an assigned task
Refined proofreading, grammar and spelling skills
Proficient in Microsoft Word, Excel, Google Workspace and other relevant software applications. with a minimum of three (3) years of progressive experience in office assistance, clerical, records processing, or related office work, office software, and internet usage or
Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities.
Ability to communicate effectively verbally and in writing, including composing emails.
Ability to establish and maintain effective working relationships with other employees, brand representatives, and the general public, fostering a collaborative and professional work environment.
High School Degree and six (6) years of experience; a combination of education and experience can be used
Positive attitude with a willingness to be adaptable
Expertise in database maintenance, ensuring data integrity, and managing large sets of information with attention to detail.
Demonstrated ability to effectively utilize design software like Adobe, Canva, and AI to generate creative projects.
Excellent benefits and company perks!!
Our benefit packet includes
: Health, RX, Dental, Company paid Life Insurance policy for full-time employees, Additional, spouse and child life insurance, 401 (k), paid personal days, and paid vacation. All are eligible on the 1
st
of the month following 60 days of employment!
At 1 year of service, you will get a chance to meet with our 3
rd
party financial advisors to help you with your financial planning needs.
Company Perks include
: We also offer employee product discounts, and college scholarships for our employees & dependents.
Mahaska is an Equal Opportunity Employer
All job offers are contingent upon passing the pre-employment background check and drug screening process. Mahaska encourages qualified candidates to submit their applications if they think they would be a good fit for the position, even if they have a concern that their background check or drug screen results may not meet the company's expectations. A positive result on these screens does not automatically mean employment will be denied. Please submit your application and answer the screening questions honestly as each report is reviewed individually to determine if a candidate will proceed with employment and any information provided during the application process will be considered as part of the decision-making process. Upon hire, all new employees are required to provide documentation of their eligibility to work in the United States. Applicants must currently be authorized to work for ANY employer in the United States. Mahaska is unable to accept applications that would require sponsorship of an employment Visa at this time. Mahaska is an Equal Opportunity Employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
.
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$30k-36k yearly est. 2d ago
Customer Support Representative I
Shorr Packaging Corporation 3.3
Technical support representative job in Des Moines, IA
Together, We Own it! Start your employee owner journey with Shorr Packaging.
The Customer Support Associate is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites. Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers.
Responsibilities
Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels.
Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems.
Release customer sales orders from Shorr's Order Manager portal to Sxe.
Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.
Administrative Tasks:
Setting up new customer accounts and ship to's in Shorr's ERP system.
Add customer contacts and other account updates in Shorr's CRM.
Manage customer requests for packing lists, BOL's, and POD's
Create manual invoices for customers and/or process invoices in customer portals as required.
Problem Resolution:
Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers.
Resolve sales order and invoice rejections in customer portals.
Other duties may be assigned.
Requirements
Associates Degree or equivalent experience required
Experience with MS Word, Excel and Outlook.
Knowledge of ERP, CRM and ecommerce platforms is a plus.
Prior data entry experience in an ERP and/or ecommerce platform.
Demonstrated ability to work with detailed information.
Excellent communication skills and ability to work in a fast-paced team environment.
Demonstration of excellent organization skills while managing time sensitive processes.
Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.
Benefits
Employee Stock Ownership Plan (ESOP) - Together, We Own It!
Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
Competitive hourly rate plus targeted annual bonus plan
401K plan plus matching
Team based Employee Owner company culture
Shorr Packaging Corporation is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is the policy of the Shorr Packaging Corporate to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, protected veteran status, disability status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
$33k-41k yearly est. Auto-Apply 60d+ ago
Customer Support Representative
Collabera 4.5
Technical support representative job in Urbandale, IA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)
• Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
• Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
• Distributes additional product/service/policy information to customer's dealers and personnel.
• Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line.
• Assists in the promotion products/services/programs through special program offerings special mailings and pro-active user contact.
• Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution.
Qualifications
• A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices.
• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
• Off shift hours, weekends and holidays are a likely possibility.
• Training will be on 1st shift and last roughly two weeks.
• Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired.
• Ag/farming backgrounds a plus.
• Degree preferred but not required.
Additional Information
To know more on this opportunity or to schedule an interview, please contact:
Cris Cesar
************
***************************
$37k-49k yearly est. Easy Apply 60d+ ago
Technical Support Technician (Comms) - MTCCS
Nexthreat
Technical support representative job in Iowa
Job Title: TechnicalSupportTechnician (Comms) Location: Camp Dodge, IATime Type: Full-time Potential for Telework: No Minimum Clearance Required to Start: Secret clearance Employee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced TechnicalSupportTechnician (Comms).
NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job description:
• Trains and assists unit staff in establishing command post networks, tactical communications equipment, and establish, installs, operates, maintains, and defends (EIOMD) assigned communications and encryption systems, to include associated components, and to manage information and unit information capabilities• Troubleshoot communications, application configurations, establishes network addresses and connections, perform routine maintenance, upgrades as needed, and implements security updates
Qualifications:
Required:• Associate's degree• Understanding of technology integration and information flow including LAN/WAN, firewalls, security, storage, and backup methodologies• Two (2) years of technical development experience in areas of RF, Hardware, Software, Networks, Communication Systems, and infrastructure
Preferred:• Meet DoD 8570.01-m baseline computing environment (CE) certification requirements at IAT II• Bachelor's degree
$29k-46k yearly est. Auto-Apply 60d+ ago
Technical Support Team Lead
CSA Global LLC 4.3
Technical support representative job in Fort Dodge, IA
Job DescriptionDescription:
Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Dodge, Iowa.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon contract award.
How Role Will Make an Impact:
Acts as the overall communications architect and network team manager for the MTC.
Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events.
Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required.
Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations.
Designs and establishes network architecture, coordinates network plans, configures network.
Requirements:
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance.
Bachelor's degree
IAT II Certification
A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity.
A minimum of 3 years of experience in MCIS integration at Brigade or higher level.
Expert in integrating training environments.
Extensive experience planning architectures.
What Sets you apart:
Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified
Why You'll Love this Job:
Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
Daily opportunities to develop new skills
Team environment
What We Can Offer You:
Compensation
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Benefits
Healthcare (medical, dental, vision, prescription drugs)
Pet Insurance
401(k) savings plan
Paid Time Off (PTO)
Holiday pay opportunities
Basic life insurance
AD&D insurance
Company-paid Short-Term and Long-Term Disability
Employee Assistance Program
Tuition Support Options
Identity Theft Program
$48k-72k yearly est. 31d ago
Customer Support Representative
Isolved HCM
Technical support representative job in Dubuque, IA
The isolved Customer Service Representative will work as part of a team to ensure accurate and timely daily processing and telephone support. The Customer Service Representative will develop and sustain excellent customer service qualities that promote the growth of iSolved Benefit Services.
Core Job Duties
* Respond accurately to customer inquiries in a timely manner with a high degree of professionalism.
* Use probing questions to fully uncover the customer's needs.
* Use the "leave no stone left unturned" philosophy in all communications.
* Participate in either COBRA or FBA Customer Support phone queue to assist customers as needed.
* Schedule and conduct follow up on unresolved issues.
* Appropriately escalate issues for customers as prescribed by Infinisource standard operating procedures.
* Accurately document all communications.
* Accurately complete all assigned tasks.
* Participate in customer service training related to knowledge and skill enhancement.
* Additional duties as assigned.
Minimum Qualifications
* Experience with Microsoft Office products
* Strong customer service, organizational and communication skills
* Ability to multitask and work effectively in a fast paced environment
* Ability to clearly communicate information both verbally and in writing
* Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals
* Problem analysis, troubleshooting and problem solving skills
* Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
* Ability to access, operate and maintain various software applications.
* Ability to perform routine mathematical computations and tabulations accurately and efficiently.
* High school diploma or equivalent required.
* 2-3 years previous experience in a professional customer facing business office environment.
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit *******************
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit ************************** for more information regarding our incredible culture and focus on our employee experience. Visit ************************* for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
$34k-44k yearly est. 26d ago
Customer Support Representative
Culligan 65Ia
Technical support representative job in Davenport, IA
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
We offer competitive compensation & benefits including:
Medical
Dental
Vision
life
401(k)
Paid time off
Company Overview
As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.
Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.
The goal of this position is to supply a superior level of service that exceeds the customers expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
Answer customer inquiries on the telephone.
Schedule service and delivery orders. Coordinate schedules with the service/operations team.
Bill service, delivery, and new installation orders.
Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
Refer unresolved customer grievances to designated departments for further investigation.
Follow all rules and regulations pertaining to safety and Culligan policies.
Complete any other responsibilities as assigned.
Must be able to lift 50 lbs
Qualifications
High school diploma or GED.
Minimum two years of customer service experience preferred.
Strong time management and project management skills.
Proficient in Microsoft Office (word, excel, outlook).
Excellent communication skills, both written and verbal.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position.
Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization
$34k-43k yearly est. 20d ago
Help Desk Support 3
360 It Professionals 3.6
Technical support representative job in Coralville, IA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.
Note: In-Person Interview Only. No Web-cam, No Exceptions.
Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center.
The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.
HDS3
3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.
Additional Information
Thanks and Regards,
Ankur Bhatia
$31k-51k yearly est. 60d+ ago
desktop support
Artech Information System 4.8
Technical support representative job in Dubuque, IA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside SupportRepresentative Distributed Client Services
Location: DUBUQUE,IA
Duration: 1 year (with possible extension)
Job Description:
· Win7/Win XP OS support
· Office 2003/2007/2010 support
· Deskside support skills, IMAC, must be able to troubleshoot complex issues.
Additional Information
For more information, Please contact
Shubham
97295-4595
$38k-47k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Council Bluffs, IA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$50k-70k yearly est. 12d ago
Help Desk Support 3
Arete Technologies 4.5
Technical support representative job in Coralville, IA
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
Description:
Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.
Note: In-Person Interview Only. No Web-cam, No Exceptions.
Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center.
The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.
HDS3
3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-62k yearly est. 60d+ ago
Customer Support Representative
Culligan 83Ia
Technical support representative job in Coralville, IA
Benefits:
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Position Summary:
This CSR/Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customer service delivery.
General Job Duties:
All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of the Organization, and must conduct themselves with behavior that supports these values.
All employees are responsible for making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails/emails as appropriate and completing deadlines in a timely manner.
All full time employees are required to work at least 40 hours a week.
All employees are expected to escalate issues as necessary.
All employees must conduct themselves in a respectful and professional manner as outlined in the Vetters Inc. Culligan Employee Handbook, code of ethics, and code of conduct.
All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team.
All employees must occasionally collaborate with the leadership team to create, revise, and maintain accurate job descriptions.
Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors.
Essential Job Functions:
Assist in customer service and answer the phone in a manner that correlates with Vetters Inc. Culligans mission statement and values.
Maintain financial accounts by taking payments and/or processing customer adjustments when necessary.
Following Company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Handling the service the drive-up window and/or walk-ins, load and unload Culligan supplies, when necessary.
Account collection activities, which includes following procedures for reminding customers about past-due accounts.
Maintain customer files.
Process all incoming payments from customers or venders (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed.
Enter all sales leads, service order, and installations in to computer system.
Take an active hand in training and aiding others in the Vetters Inc. Culligan team.
Assist the customer service team (service and sales) in scheduling appointments as potential customers call-in.
Track all inventory of the appropriate branch.
Follow regulatory reporting procedures, which includes customer and month-end reports.
Work with consumer AP departments to bring accounts into current standing.
Other duties as assigned.
Cross Training Requirements:
This position is responsible for cross training with the Vetters Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence.
Position Requirements:
The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All positions are required to attend company-wide or position-specific trainings and stay abreast of water treatment industry.
Position Requirement:
Capable of working effectively independently and in a team environment
Self-motivated, goal and detail oriented
Flexible and adaptable to changing work environment
Ability to prioritize multiple tasks and manage time efficiently
Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR)
Proficiency in Microsoft Office programs, particularly in Excel
Reasoning Ability Requirements:
Basic-level, reasoning abilities are necessary to understand and follow basic instruction from supervisory positions either by writing or verbally.
Physical Requirements:
Occasional lifting up to 50 lbs. may be necessary from time to time. Must be able to sit for long periods of time (up to 8 hours a day).
$34k-43k yearly est. 7d ago
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