Technical support representative jobs in Irving, TX

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - TX - Dallas U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - TX - DallasWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No

Summary: The Six Flags National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country! Availability: 8 am to 5pm, 11am-8pm, and 4pm to 1am shifts. Full week schedule available, weekends required. Tuesdays & Wednesdays off or Wednesdays & Thursdays off. You'll contribute to our mission by: Supporting the Six Flags Mantra - Friendly, Clean, Fast, and Safe Service Talking with guests and answering questions regarding park policies and procedures Resolving guest complaints and concerns in a friendly and professional manner You'll do it with your: Proficiency in computer skills in Microsoft Office and Windows OS are required Basic to intermediate Salesforce's experience Ability to communication via phone, chat and email to resolve concerns Strong work ethic, attention to detail, and a commitment to safety Ability to interact in a professional and positive manner Problem-solving skill Excellent written and verbal communication skills Sense of urgency and fun Friendly, outgoing personality, and ability to address guest concerns with empathy Ability to read, speak, write, and understand the English language

Our client is seeking a Deskside Support Analyst to join their team! This position is located in Irving, Texas. Perform service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs Provide technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact Provide VIP support of mobile devices for both onsite and offsite executive staff Assist with laptop refresh of corporate devices Desired Skills/Experience: Associate degree in Computer Networking or 2+ years of related experience Prior help desk experience is preferred Can work and resolve most escalated tickets VIP/White Glove experience Prior iPhone support experience Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position starting at $65,000 - $70,000+. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Title: Senior Palantir SME / Technical Expert Contract/Perm: Contract Duration: 12 months Day Rate/Salary: Competitive A confidential engineering organisation is seeking a Palantir Subject Matter Expert to lead the architecture, deployment, and optimisation of complex data and AI platforms. You'll bring deep experience in Palantir ecosystems, high-scale data engineering, and emerging LLM-driven or agentic AI capabilities. What You'll Do Architect scalable data and AI platforms across distributed systems Lead design and deployment of Palantir-based solutions within enterprise environments Build and optimise intelligent/agentic AI systems for reasoning and decision support Guide AI strategy and best practice in data architecture and model governance Partner with engineering, product, and data science teams to deliver high-impact solutions Evaluate and integrate modern cloud, ML, and orchestration frameworks Mentor teams on Palantir tooling, AI/ML workflows, and advanced engineering patterns What You'll Bring Significant experience as a Palantir SME (Foundry preferred) Background in high-scale technology or enterprise data environments Strong hands-on engineering in Python, Java, or Scala Deep understanding of LLMs, RAG, autonomous/agentic AI systems Experience with data pipelines, microservices, and distributed systems Cloud expertise: GCP, AWS, or Azure Strong system design and stakeholder engagement skills Nice-to-Have MSc/PhD in CS, Data, or AI Experience leading AI/ML or data platform initiatives Knowledge of orchestration frameworks (e.g. LangChain-style toolchains) Exposure to mission-critical or regulated enterprise environments Package & Setup 12-month engagement, competitive day rate, hybrid model with 3 days per week on-site in Dallas. Streamlined interview process with technical discussion + practical evaluation. How to Apply: DM me or reply here; Brio Digital are managing this confidential search.

We are a growing MSSP in the DFW area is hiring a Level 1 Service Desk Engineer to support a rapidly expanding client base. This role is ideal for someone with MSP experience who wants to grow into cybersecurity, cloud, and project based work. The team culture emphasizes learning, collaboration, and continuous advancement through structured performance reviews that tie directly to added responsibility and pay progression. You will provide front line technical support, create and complete tickets with strong documentation, troubleshoot user issues, and help improve internal processes by documenting new items and resolutions. You will work daily with common MSP technologies including Microsoft 365, Azure Entra ID, Windows Server, Active Directory, RMM and PSA platforms, security tools, and cloud services. You will also shadow senior engineers and gain exposure to cybersecurity tools, SOC workflows, cloud deployments, and project work as you advance in the role. Responsibilities • Provide front line support for issues related to Microsoft 365, Windows, basic networking, and common MSP environments • Create, update, and close tickets with complete documentation • Troubleshoot end user issues with accuracy and attention to detail • Work within RMM and PSA tools to monitor, remediate, and track items • Document new issues, resolutions, and internal processes • Assist with special projects and operational tasks as assigned Requirements • A minimum of 1 year working for a Managed Service Provider • Strong troubleshooting and problem solving skills • Advanced proficiency with Microsoft Office and Microsoft 365 • Working knowledge of Active Directory and user administration • Familiarity with RMM and PSA tools used in MSP operations • Strong communication skills and a customer first mindset Benefits • Medical insurance with multiple plan options • 401K with company contribution • PTO and paid holidays • Clear advancement pathways tied to performance reviews • Hands on exposure to cybersecurity tools and SOC workflows • Access to cloud platforms and project based learning • Certification assistance and reimbursement • Regular mentorship from senior engineers • Growth oriented environment focused on learning new technologies • Opportunities to progress into security, system administration, or project engineering

Job Title: Experience Specialist Duration: 3 months and possible for extension Work Environment: the schedule will change to 4 days onsite and 1 day remote. Interview process: 1 round, video conference interview Job Description: The ideal candidate will be handling online inquiries from the internal Our Client team. Reach out to the Subject Matter Expert for answers about the knowledge article. Years of exp: 2-3 years of customer service / call center exp. HR background preferred. Hybrid-, 4 day onsite, 1 day remote. Interview process: 1 round, video conference interview Requirements: Qualifications Highlight Top 3-5 skills Customer-first mindset and attitude; previous customer service experience Strong written and verbal communication skills; proficiency with the English language Proven ability to collaborate with a wide range of people at all levels in the organization Proven ability to maintain a high degree of confidentiality Willingness/passion for managing a high-volume of tasks while maintaining a high degree of accuracy and attention to detail A positive team attitude that looks to learn and grow everyday Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams) Ability to quickly learn new software High School Diploma or equivalent (GED) or higher degree Preferred: Proficiency in Spanish, French, and/or Japanese Advanced writing and content management experience Awareness of Design Thinking College degree

Reporting to the Director of IT, the Cybersecurity and IT Support Analyst serves as a critical bridge between cybersecurity operations and frontline IT support. This position dedicates approximately 60% of time to IT security and compliance operations including vulnerability management, security monitoring, alert triage, SOX controls, and audit support, while spending 40% on hands-on desktop and user support to ensure seamless, secure technology experiences. This position will work out of our Dallas, TX office supporting the company and its strategies with approximately 300 employees. Primary Responsibilities Monitor and triage security alerts from Abnormal AI, Proofpoint, Microsoft Defender, and XDR; investigate suspicious activity and clear false positives by proposing rule/list updates Own the vulnerability backlog from penetration testing and scanning; rank by risk, open change requests, coordinate remediation windows, and verify closure with evidence Track patch management cycles and ensure endpoint compliance with security baselines Assist with IT General Controls (ITGC) documentation, evidence collection, and walkthrough preparation for audits Run SOX access-review tasks including evidence gathering, exception tracking, and approval workflows Support IT permissions audits and respond to DDQ questionnaires with accurate, timely information Maintain meticulous ticket and change documentation that meets audit standards Facilitate security awareness campaigns and phishing simulations using KnowBe4 Support eDiscovery/legal holds with Legal/Compliance teams and maintain chain-of-custody protocols Perform security and compliance baseline checks across platforms and assist with business continuity planning Provide technical support for hardware, software, and application issues on-site and via ticketing system Troubleshoot laptops, desktops, mobile devices, printers, and peripheral equipment for on-site users. Manage user account provisioning, modifications, and deactivations during onboarding/offboarding with security-approved workflows Process access requests, password resets, account lockouts, and MFA issues while ensuring least privilege principles Deploy and configure endpoint devices following security baseline standards; track IT asset inventory for audit purposes Ensure all endpoints have required security agents (antivirus, EDR, patching tools) properly installed and functioning Conduct periodic access reviews and assist with user permission audits Create IT documentation and provide security-focused guidance to users during support interactions Requirements Bachelor's degree in Information Technology, Cybersecurity, or a related field or equivalent experience 1+ years in IT/security support or strong internship/coop; comfort with ticketing, evidence capture and following runbooks. Hands-on experience with Windows, mac OS, and mobile device troubleshooting Have exceptional customer service skills and client-facing customer relations experience in any industry. Working knowledge of Microsoft 365 administration and user access management Familiarity with security tools such as SentinelOne, Microsoft Defender, Proofpoint, and Smarsh. Experience with vulnerability management and patch deployment processes Customer support mindset: triage, ticket clarity, proactive communication. Preferred Qualifications Certifications such as Security+, CySA+, Microsoft Certified: Security Compliance and Identity, or similar. Experience with Egnyte, Microsoft Purview, and KnowBe4. Prior experience in financial services, preferably private equity or asset management. Strong understanding of access controls, audit logging, and change management. Microsoft Certified: Security, Compliance, and Identity Fundamentals. Familiarity with incident response frameworks (e.g., NIST, MITRE ATT&CK). Special Requirements: This position's hours conform to the firm's standard hours but may require different start or end times. Some travel may be required for installations and/or problem resolution. At times this position may require work during non-business hours that is related to systems testing, implementation, business resumption testing, or support. The duties and responsibilities described above are not comprehensive and additional tasks will be assigned. The scope of the job may change as necessitated by business demands. P10 is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at P10 are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. Americans with Disabilities Act (ADA) P10 will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at ************** or *******************. About P10 P10 (NYSE: PX) is a leading private markets solutions provider with over $40 billion in assets under management as of June 30, 2025. P10 invests across Private Equity, Private Credit, and Venture Capital in access-constrained strategies, with a focus on the middle and lower-middle market. P10's products have a global investor base and aim to deliver compelling risk-adjusted returns. For additional information, please visit ****************

Job Type: Contract to hire Worksite Requirement: 5-days onsite Salary Conversion Target: $70,000 - $80,000 Hourly Pay Rate: $30.00 - $40.00 / hour, W2 Vaco by Highspring is looking for a dependable, customer-oriented Desktop Support Technician to provide hands-on technical assistance for a client based in Addison, TX. This position supports day-to-day technology needs, resolves end-user issues, and helps maintain smooth operations across the office. This role will require working onsite in Addison, TX 5-days per week. Occasional after-hours or weekend support may be required for urgent issues or scheduled maintenance. Candidates must be able to pass a criminal background check and drug screen and must be legally eligible to work in the United States, as our client is unable to sponsor at this time. Key Responsibilities Provide responsive, professional support to employees in person, by phone, and through ticketing tools. Troubleshoot and resolve issues across Microsoft Windows, Apple iOS, and Android devices. Support users with Microsoft 365, audiovisual tools, and VPN connectivity. Diagnose and fix hardware problems including memory, hard drives, and peripherals. Utilize a solid understanding of Microsoft networking fundamentals when resolving connectivity or configuration issues. Perform basic cabling and workstation setup, including routing cables under desks, within cubicles, and in conference rooms. Move, install, and relocate equipment as needed (up to 20 pounds). Maintain accurate documentation and update tickets throughout the resolution process. Preferred Experience Background in customer-facing technical support or user-oriented service roles. Exposure to device deployment or management platforms. Familiarity with IT ticketing systems. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent hands-on industry experience. Minimum of two years in desktop support, IT support, or a similar technical support position. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals. Essential Duties and Responsibilities: Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines. Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes. Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders. Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries. Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians. Escalates calls to appropriate departments and senior management as needed. Provides input on processes and assists with the development of standard operating procedures to gain efficiencies. Promotes Aftermarket Sales to contribute to revenue expectations of department and company. Assumes and performs other duties and responsibilities not specifically outlined herein. Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community Rotation of on-call phone and pager for products lines after hours and weekends. Skill Requirements and Performance Criteria: Excellent phone and interpersonal skills with customers, peers and management Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments. Technical aptitude to troubleshoot and analyze hardware and software issues. Adaptable to change Education and/or Work Experience Requirements: 2 to 3 years customer service experience or Technical Support experience in a fast paced environments. 1 to 2 years Desktop Support or Networking knowledge is preferred. High School graduate/GED with some desktop and/or technical interface experience. Associate Degree in electronics, preferred or equivalent work experience. Some college level course work up to a 4 year degree is desired. Industry certification preferred Software and Technical Skills: Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP. Network knowledge, preferred. Knowledge of Navision is a strong plus or familiarity with other ERP systems. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Job Title: Experience Specialist Duration: 04 months Pay Rate: $22/hour on w2 basis without benefits/holiday/vacation. Job Description: What you'll be doing Provide a customer-first level of service to help anyone part of Team in North America get their question answered or need resolved - be a steward that helps establish the Ask HR online tool as a partner Team can trust and rely on Correctly identify the population segment of the person asking the question to determine the correct answer to provide, including but not limited to job level, worker type, work location, and Toyota entity Understand the needs and intentions of the person asking the question to ensure their question is answered accurately, even when the question may be vague (follow up may be needed to clarify) Be able to converse with the person asking the question, via written communications, in a positive and welcoming tone while maintaining professionalism Ensure a “need to know” level of privacy and confidentiality of who is asking questions and what they are asking Quickly and accurately navigating a library of information across 30+ categories and hundreds of pieces of information to find the information that will answer the questions; may involve reaching out to Subject Matter Experts if the answer is not readily available Triage and respond to 20-30 online questions per day, ensuring each question received is either resolved or escalated within 24 hours or less Apply discretionary judgement to determine when a question should be escalated and work with the appropriate escalation contact to ensure a proper handoff Requirements: Qualifications/ What you bring (Must Haves) - Highlight Top 3-5 skills Customer-first mindset and attitude; previous customer service experience Strong written and verbal communication skills; proficiency with the English language Proven ability to collaborate with a wide range of people at all levels in the organization Proven ability to maintain a high degree of confidentiality Willingness/passion for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail A positive team attitude that looks to learn and grow everyday Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams) Ability to quickly learn new software High School Diploma or equivalent (GED) or higher degree Added bonus if you have (Preferred): Proficiency in Spanish, French, and/or Japanese Advanced writing and content management experience Awareness of Design Thinking College degree

Summary: Vital Services is seeking a talented and experienced Software / Application Support Technician to join our growing Information Technology team. This is an extraordinary opportunity to be a part of, and play an integral role in, the expansion of our growing Application Support team! As an IT Software / Application Support Technician, you will provide software application support for our internal and external users and customers. You will be responsible for communicating with clients and end users, analyzing and identifying solutions to problems, and providing basic training for our business software applications. You will also assist our Development, Infrastructure and Helpdesk teams as needed. Essential Duties and Responsibilities of the Software / Application Support Technician include: Monitor the ticketing system for application related issues and complete tasks or escalate issues in a timely manner. Communicate clearly and professionally, both verbally and in writing, to various different audiences. Provide support and resolve problems to the client's satisfaction. Respond promptly to support requests outside ticketing system, properly documenting the issue raised by the customer in the appropriate manner. Ability to troubleshoot IT and application related issues over the phone, by email, or in person. Properly document issue resolution. Document internal procedures and manage knowledge base. Create users in business applications and modify security permissions where needed. Configure applications to accommodate customer's new requirements. Test new configurations in applications. Test newly developed software solutions and reports for development team as required. Manage project tasks and provide updates as needed. Qualifications of the Software / Application Support Technician include: A minimum of 2 years of experience in an application support role. A minimum of 4 years of experience in a technical and customer support role. Associate's or Bachelor's Degree in Mathematics, Economics, Computer Science, or other quantitative degrees preferred. Experience with insurance software, such as, Vertafore IMS, ImageRight, NetRate, AMS360, Surefyre, etc.. Strong knowledge of SQL, MS Excel, Power BI, and other Application Support tools. Knowledgeable and experienced with different data sources, such as, MS SQL, Excel files, Azure SQL, Azure Cosmos DB, AS400, DB2, and Cloud Data Sources. Understanding of SQL databases and query language. Competencies and Success Factors: Application support experience required. Knowledge and experience in the insurance industry is strongly preferred. Strong detail orientation and communication / listening skills. Possess a strong work ethic and team player mentality. Can work under minimal supervision. Able to follow documented processes. Become proficient in the use, configuration, and support of our client's applications. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service and responds to service requests; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Communications - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Participates in meetings; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Writes clearly and informatively and is able to read and interpret written information. Business Acumen - Understands business implications of decisions; Aligns work with strategic goals; Follows policies and procedures; Completes tasks correctly and on time; Supports organization's goals and values; Strives to continuously build knowledge and skills; Shares expertise with others. Judgment - Makes timely decisions; Exhibits sound and accurate judgment with consideration for all stakeholders and can support decisions made; Asks for and offers help when needed. Company: Vital Services Reports to: Application Support Service Delivery Manager Pay Status: Exempt Department: Application Support Work Status: Full-time Work Schedule: 8am - 5pm M-F Pay Range: $50,000 - $70,000 commensurate with experience. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: Remote, or in-person in Allen, TX or Oak Ridge, TN

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for world's leading brands Solve complex problems - and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. *** About the Role *** Job Title: Help Desk Support Specialist Key Responsibilities: Provide L2 technical support for end users across Windows and mac OS endpoint environments. Troubleshoot and resolve issues related to laptops, desktops, mobility devices, operating systems, and core productivity tools. Install, configure, and support endpoint devices, software, and system upgrades. Collaborate with L1/L3 support teams and escalate complex issues when needed. Monitor, track, and document incidents using incident management and reporting tools. Support IT operations across systems, network components, and infrastructure services. Perform root cause analysis and implement long-term solutions to reduce recurring issues. Maintain adherence to SLAs, IT policies, device management standards, and security protocols. Assist with deployments, patch management, user provisioning, and endpoint compliance. Ensure excellent customer service and clear communication throughout the support lifecycle. Required Skills & Qualifications: 2+ years of experience in L2 technical support or desktop engineering roles. Strong troubleshooting skills for Windows 10/11 and mac OS environments. Experience supporting laptops, desktops, tablets, mobile devices, and core endpoint hardware. Knowledge of IT operations, infrastructure fundamentals, and system administration basics. Hands-on experience with incident management tools (ServiceNow, JIRA, Remedy, etc.). Familiarity with device management tools (Intune, JAMF, SCCM, MDM solutions). Understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting). Strong analytical and communication skills with a customer-first mindset. Preferred Qualifications: Experience in enterprise IT environments or global support operations. Exposure to scripting (PowerShell, Bash) for automation and troubleshooting. Knowledge of security best practices, endpoint protection, and compliance policies. Industry certifications (A+, Network+, ITIL) are a plus. Salary Range: The salary for this position is between $30,000- $40,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!

*This is an urgent need. Please only apply if you are qualified and are able to start within the next 2-3 weeks!* One of Insight Global's financial services clients is seeking a skilled Desktop Support Technician to join their team in Plano, TX. This is a fully onsite role! Position: Desktop Support Technician Location: Fully onsite in Plano, TX 75024 Duration: 6-month rolling contract, high likelihood for extensions up to 2 years Hourly Rate: $22-25/hr depending on years of experience Required Skills & Experience: - 2+ Years of Experience within Desktop Support, Desktop Support Engineering, Desktop Support Analysis - Experience with Windows 10 (11 preferred) is required - Experience with PC/Mac software installation, troubleshooting, and maintenance - Expertise troubleshooting PCs, Mac, Printer/Scanners, Mobile Devices, and more. - Experience with LAN/WAN/WLAN technologies and support. Job Description: The ideal candidate will have experience in providing desktop support and ensuring a high level of customer satisfaction with systems and applications, preferably in the Mortgage industry. As a Desktop Support Analyst, you will be responsible for supporting end user devices including PC's, Macs, Printer/Scanners, mobile devices, and more. You will set up, troubleshoot, and maintain conference room technology support throughout the site. You will be responsible for deploying various software and related licenses as well as hardware and new PC/Mac deployments. This will be a fully onsite role.

We are seeking dedicated and skilled IT Support Technicians to join our 2nd and 3rd shift support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. The Role We are seeking dedicated and skilled IT Support Technicians to join our after-hours support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. Hours will be: Rotating schedule Shift A: Mon 7:00 pm - 7:00 AM, Tue 7:00 pm -7:00 AM, Sat 7:00 AM - 7:00 pm Shift B: Wed 7:00 pm - 7:00 AM, Thu 7:00 pm -7:00 AM, Sun 7:00 AM - 7:00 pm Shift C: Fri 7:00 pm - 7:00 AM, Sat 7:00 pm - 7:00 AM, Sun 7:00 pm - 7:00 AM Role will be hiring for a December 2025/January 2026 start date Key Responsibilities Serve as the first point of contact for all incoming technical support requests (phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex problems to higher-tier support teams as necessary. Monitor systems, networks, and alerts proactively to identify and address potential issues before they escalate. Document all support interactions, troubleshooting steps, and resolutions in the ticketing system. Provide excellent customer service while maintaining professionalism under pressure. Support onboarding of new users, including setting up accounts, access, and hardware. Follow standard operating procedures (SOPs), service-level agreements (SLAs), and escalation protocols. Participate in shift turnover to ensure smooth knowledge transfer between teams. Knowledge, Skills, and Abilities Required 1-2 years of experience in IT support, helpdesk, or related role. Strong troubleshooting skills in Windows/Mac OS, Office 365, and common business applications. Basic understanding of networking (DNS, DHCP, TCP/IP, VPN). Excellent verbal and written communication skills. Ability to work independently with minimal supervision during off-hours. Preferred: Experience in a Managed Service Provider (MSP) environment. Certifications such as CompTIA A+, Network+, or Microsoft certifications. Familiarity with RMM tools, ticketing systems, and remote desktop solutions. Education & Experience BA/BS degree, preferably in Business Administration or a related field. MBA/MS preferred but not required. 5 years of experience in project management (MSP or IT services experience highly desirable). PMP, CAPM, or ITIL certification a plus. Benefits Competitive salary based on experience and qualifications. Health, vision, and dental benefits. Performance-based incentives and generous bonus opportunities. Full on-the-job training & support. Fun, collaborative working environment and culture. Excellent opportunities for career advancement.

IT Specialist Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results. Day-to-Day: Provide technical support for end-users and office technologies per established policies and procedures. Manage and support hardware for remote office environments. Deploy and retrieve home office hardware for remote users. Deliver deskside and MFP printer support. Ensure timely resolution of IT support tickets, meeting established SLAs. Maintain hardware inventory and facilitate hardware ordering requests. Play an active role in developing and implementing IT processes and procedures. Provide IT support for new remote office setups. Assist users with the installation and setup of computer hardware and peripherals. Why KBIC? Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued. Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance Work-Life Balance - PTO and a flexible work environment to support your well-being. Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere. As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff. What We're Looking For: 3+ years of verified experience in a corporate IT support role. Proficiency in Windows 11, Office 365 administration, and Microsoft Office. Experience with Zoom and Teams. Strong knowledge of PC hardware troubleshooting and common software issues. Mac OS troubleshooting experience. Familiarity with Apple and Android phone support. Ability to provide remote and phone-based support. Strong team player with the ability to work under deadlines and unsupervised. Experience using remote management tools for troubleshooting and support. Must pass a background check and drug screening. Comfortable working onsite full-time in Plano, TX (this is not a remote role). Additional Preferred Skills: Experience using a help desk ticketing system. Knowledge of SonicWall and general networking concepts. Ability to manage multiple projects simultaneously. About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.

E.S. Kluft & Company The Standard of Luxury and Comfort Grand Prairie, Texas We're seeking highly qualified, collaborative, professional, knowledgeable, and results-driven Customer Service Representative to support our growing mattress manufacturing company. Future employees will have the opportunity to join Health, Vision, Dental, and Life Insurance on the first of the month following date of hire. We offer 10 holidays, vacation, sick pay, and 401k employer match. E.S. Kluft & Company is known for a long story of building only the best mattress in the U.S.! We are the company of choice for luxurious high-quality mattresses and want to be the employer of choice for your next career employment opportunity. JOB SUMMARY: The Customer Service Representative is responsible for providing effective customer service for all customers and assist in processing orders, RGA's, warranty claims and respond to product related questions. Works with Production, Sales and Accounting personnel to provide excellent customer service and resolve customer issues. MAIN DUTIES & RESPONSIBILITIES Provides excellent quality service that meets or exceeds the needs of our customers by timely responding to customer questions and resolving issues that may develop. Responds to customer inquiries in a positive manner. Researches customer issues and interfaces with Production, Sales and Accounting personnel to resolve any and all problems that may occur. Tracks all issue, errors and returns and ensures all issues, errors, and returns are completely closed or resolved. Processes Electronic Data Interchange (EDI) orders from customers. Assists with Returns and Warranty processes as required. Assists with answering incoming calls within the company as may be required. Assists Customer Service Manager with special projects as required. KPIs Maintain excellent customer relations and timely resolve issues. DIRECT REPORTS None QUALIFICATIONS At least 3 years Customer Service experience preferably within an order entry or order fulfillment role in the manufacturing industry. Experience with Customer Returns and Warranty Professional and effective communication skills (verbal and written). Ability to organize work and achieve daily tasks High school graduate Computer literate (Microsoft Office: Word, Excel, Email, etc.) Ability to perform general math calculations Self-motivated and able to work with little supervision. WORK PLACE & TRAVEL Travel not required.

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - TX - Dallas - Belt U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - TX - Dallas - BeltWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No

Desktop Support Analyst | 451100 DETAILS Direct-Hire Hourly / Salary: to $85K + bonus structure Vaco Technology is currently seeking a Desktop Support Analyst for a Direct-Hire opportunity located in a high-rise office in Downtown Dallas, TX 75201 (onsite 5-days per week. The Desktop Support Analyst will be the sole dedicated onsite IT resource in the Dallas office and will collaborate closely with a small, experienced global IT team located in San Franscisco, CA. The Desktop Support Analyst will support ~50-60 local users in a global financial services firm. The Desktop Analyst is a newly created position dedicated to providing white-glove, in-person IT support for issues that cannot be resolved remotely by the central global IT support team. The Desktop Support Analyst is an excellent opportunity for someone early-to-mid career who enjoys hands-on work, wants to grow technically in a structured environment, and thrives in a polished, user-facing support role. Provide White-Glove / In-Person Support - Serving as the Sole Onsite IT Resource for ~50-60 Users Partner with Global IT Teams - Collaborating Daily with Senior Engineers in San Francisco to Resolve Issues and Maintain Standards Manage Hands-On Technical Tasks - Laptop Deployments / Hardware Setups / Printer Support / Peripherals / Office Connectivity Serve as First-Response for Onsite Issues - Handling All Problems That Cannot Be Resolved Remotely by the Central Support Team Support Executive Users - Delivering High-Touch Assistance for Leadership Involved in High-Value Financial Transactions Maintain a Polished, Professional Presence - Providing Empathetic / Clear Communication in a High-Expectations Environment Ensure Reliable Office Operations - Monitoring Workstations / Meeting Room Equipment / Local Network Basics to Minimize Downtime Contribute to a Low-Ego / High-Trust Culture - Demonstrating Humility / Curiosity / Strong Desire to Learn/Grow About the Project: The Desktop Support Analyst is a newly created role to serve as the dedicated onsite IT presence for a growing aviation-finance firm. The Desktop Support Analyst is a 100% in-office, user-facing position focused on fast, hands-on resolution of everyday issues (hardware setups / laptop deployments / printers / M365 / connectivity / peripherals) that remote support cannot handle physically. The Desktop Support Analyst must be a polished, empathetic communicator with 2+ years of experience that brings solid technical fundamentals, genuine humility, and a strong desire to learn and grow in a collaborative, low-ego environment. The Desktop Support Analyst is a high-visibility customer-service role supporting senior executives on multi-billion-dollar transactions, inside a financially secure organization known for long employee tenure and a culture that truly rewards service excellence, clear communication, and long-term contributors. JOB REQUIREMENTS Excellent Communication / Customer Service / Time Management Skills - Delivering Clear Support Interactions / Managing Competing Priorities in Fast-Paced Environments Desktop / Technical Support - Providing Frontline Assistance Across Diverse User Groups MS Windows / Apple iOS / Android - Supporting Configuration / Troubleshooting / User Enablement Enterprise Applications (M365 / AV / VPN Solutions) (familiarity) - Supporting Daily Usage / Issue Resolution Microsoft Networking Fundamentals (understanding) - Troubleshooting Connectivity / Network-Related Issues Troubleshooting Hardware Components - Memory / Hard Drives / Peripherals Perform Light-Duty Cable Runs - Under Desks / Cubicles / Conference Rooms PREFERRED (not required) Customer Service / User-Oriented Support Device Management / Deployment Tools - Supporting Imaging / Provisioning Workflows Ticketing Systems - Logging / Tracking / Resolving Support Requests Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Level 1 IT Support Engineer - MSP / MSSP | $50K-$60K | DFW Metroplex If you're an early-career IT professional looking for a place to learn fast, grow quickly, and get hands-on with cybersecurity and cloud, this is an incredible opportunity. This rapidly expanding Managed Security Service Provider (MSSP) is opening new offices in the DFW area and adding multiple roles as they continue to win new business. Their culture is built around empowering engineers-giving Helpdesk and System Admins chances to touch more security tools, cloud technologies, and project work instead of staying stuck in repetitive ticket queues. Regular performance reviews, clear advancement paths, and real skill-building opportunities make this an ideal place to grow your MSP career. Level 1 IT Support Engineer Responsibilities: Provide frontline IT support using remote-access tools Create, track, and close tickets with clear documentation and issue resolution details Document new issues, processes, and technical fixes Support special projects and additional tasks as needed Level 1 IT Support Engineer Experience: 2+ years of IT helpdesk or MSP experience Strong troubleshooting and problem-solving skills Proficiency with Microsoft Office Basic to intermediate Active Directory knowledge Solid communication skills and a desire to learn more about cybersecurity & cloud Level 1 IT Support Engineer Benefits: Medical insurance 401(k) PTO & paid holidays Clear advancement opportunities A growth-oriented environment where you'll gain exposure to security, cloud, and project deployments