Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Technical Support Representative||Ariba, Inc.||Sunnyvale, CA||Apr 01, 2010||$88,629 -
|Technical Support Representative||Sealed Air Corporation (Us)||Hodgkins, IL||Jan 01, 2011||$85,000|
|Technical Support Representative||Samsara Networks||San Francisco, CA||Nov 01, 2016||$82,000|
|Technical Support Representative||Bloomberg, LP||New York, NY||Mar 26, 2010||$80,500|
|Technical Support Representative||Ariba, Inc.||Sunnyvale, CA||Jun 16, 2010||$80,500 -
|Technical Support Representative||Epson America, Inc.||Long Beach, CA||Nov 19, 2015||$76,648|
|Technical Support Representative||Morningstar, Inc.||Chicago, IL||Oct 24, 2016||$75,000|
|Field Technical Support Representative||Hewlett-Packard Company||Beverly Hills, CA||Aug 10, 2015||$73,237|
|Field Technical Support Representative||Hewlett-Packard Company||Livermore, CA||Apr 01, 2014||$71,822|
|Technical Support Representative||Goengineer, Inc.||Santa Clara, CA||Apr 01, 2011||$70,000|
|Field Technical Support Representative||Hewlett-Packard Company||Katy, TX||Apr 01, 2014||$68,474 -
|Field Technical Support Representative||Hp Enterprise Services, LLC||Norwalk, CT||Aug 31, 2011||$65,915 -
|Technical Support Representative||Astrophysics Inc.||Industry, CA||Jun 04, 2015||$63,000|
|Technical Support Representative||Slashsupport, Inc.||San Jose, CA||Sep 13, 2015||$62,325|
|Field Technical Support Representative||Hewlett-Packard Company||Dallas, TX||Apr 01, 2014||$61,610 -
|Client Services/Technical Support Representative||The Active Network, Inc.||Boulder, CO||Jan 03, 2012||$61,557|
|Field Technical Support Representative||Hewlett-Packard Company||Los Angeles, CA||Apr 01, 2014||$60,819 -
|Field Technical Support Representative||Hewlett-Packard Company||Austin, TX||Apr 01, 2014||$60,528 -
|Field Technical Support Representative||Hewlett-Packard Company||West Bend, WI||Apr 01, 2014||$60,216 -
|Technical Support REP (Network Admin)||Solarwinds Worldwide, LLC||Lehi, UT||Apr 20, 2014||$60,000 -
|Technical Support Representative||Wright Equipment Corporation||Farmingdale, NJ||Oct 01, 2010||$54,000|
|Internet Technical Support Representative||Coxcom, Inc.||Rancho Santa Margarita, CA||Mar 08, 2010||$49,878 -
|Field Technical Support Representative||Hewlett-Packard Company||Jacksonville, TX||Apr 01, 2014||$49,754 -
|Field Technical Support Representative||Hewlett-Packard Company||Waco, TX||Apr 01, 2014||$49,171 -
|Field Technical Support Representative||Hewlett-Packard Company||Alpharetta, GA||Dec 01, 2011||$49,171 -
|Gene Synthesis Technical Support Representative||Eurofins MWG Operon Biotechnologies, Inc.||Huntsville, AL||Sep 01, 2013||$48,000|
|Gene Synthesis Technical Support Representative||Eurofins MWG Operon Biotechnologies, Inc.||Huntsville, AL||Jan 09, 2013||$48,000|
To get more results, try adjusting your search by changing your filters.
A Day in The Life - Technical Sales Engineer
Sample Call Tech Support
Technical Support conversation....