Technical support representative demographics and statistics in the US
Technical support representative demographics research summary. Zippia estimates technical support representative demographics and statistics in the United States by using a database of 30 million profiles. Our technical support representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about technical support representatives after extensive research and analysis:
- There are over 193,828 technical support representatives currently employed in the United States.
- 38.5% of all technical support representatives are women, while 61.5% are men.
- The average technical support representative age is 42 years old.
- The most common ethnicity of technical support representatives is White (56.5%), followed by Hispanic or Latino (15.8%), Black or African American (11.4%) and Asian (10.6%).
- In 2022, women earned 98% of what men earned.
- 11% of all technical support representatives are LGBT.
- Technical support representatives are 53% more likely to work at private companies in comparison to public companies.
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Technical support representative demographics by:
Technical support representative gender statistics
38.5% of technical support representatives are women and 61.5% of technical support representatives are men.
- Male, 61.5%
- Female, 38.5%
Technical support representative gender ratio
| Gender | Percentages |
|---|---|
| Male | 61.5% |
| Female | 38.5% |
Technical support representative gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$35,602
Female income
$34,913
Technical support representative gender ratio over time
This data breaks down the percentage of men and women in technical support representative positions over time. Currently, 38.5% of technical support representatives are female.
Technical support representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 55.19% | 44.81% |
| 2011 | 56.39% | 43.61% |
| 2012 | 58.15% | 41.85% |
| 2013 | 58.80% | 41.20% |
| 2014 | 59.28% | 40.72% |
| 2015 | 61.49% | 38.51% |
| 2016 | 61.66% | 38.34% |
| 2017 | 61.54% | 38.46% |
| 2018 | 62.46% | 37.54% |
| 2019 | 60.82% | 39.18% |
| 2020 | 61.45% | 38.55% |
| 2021 | 61.51% | 38.49% |
Technical support representative related jobs gender ratio
We compared technical support representatives with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Technical Support Representative | 62% | 38% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Technical support representative demographics by race
The most common ethnicity among technical support representatives is White, which makes up 56.5% of all technical support representatives. Comparatively, 15.8% of technical support representatives are Hispanic or Latino and 11.4% of technical support representatives are Black or African American.
- White, 56.5%
- Hispanic or Latino, 15.8%
- Black or African American, 11.4%
- Asian, 10.6%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.4%
Technical support representative race
| Technical support representative race | Percentages |
|---|---|
| White | 56.5% |
| Hispanic or Latino | 15.8% |
| Black or African American | 11.4% |
| Asian | 10.6% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.4% |
Technical support representative race and ethnicity over time
See how technical support representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Technical support representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.10% | 11.80% | 7.19% | 12.82% |
| 2011 | 65.80% | 11.89% | 7.34% | 12.32% |
| 2012 | 64.54% | 12.13% | 7.59% | 12.96% |
| 2013 | 63.47% | 11.37% | 8.39% | 13.34% |
| 2014 | 63.18% | 11.58% | 8.04% | 14.05% |
| 2015 | 63.09% | 11.04% | 9.22% | 13.93% |
| 2016 | 62.88% | 11.01% | 9.20% | 13.83% |
| 2017 | 62.09% | 10.67% | 9.65% | 14.23% |
| 2018 | 62.21% | 10.63% | 9.74% | 13.96% |
| 2019 | 60.40% | 10.55% | 10.44% | 15.09% |
| 2020 | 58.36% | 11.12% | 10.22% | 15.25% |
| 2021 | 56.50% | 11.36% | 10.60% | 15.79% |
Technical support representative wage gap by race
According to our data, asian technical support representatives have the highest average salary compared to other ethnicities. Black or african american technical support representatives have the lowest average salary at $34,468.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,872 |
| White | $35,357 |
| Black or African American | $34,468 |
| Asian | $38,493 |
| Hispanic or Latino | $34,964 |
Average technical support representative age
See how the average age of technical support representatives varies based on ethnicity and gender.
Male
Female
Technical support representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Technical support representative age breakdown
The average age of technical support representatives is 40+ years years old, representing 56% of the technical support representative population.
Technical support representative age breakdown
| Technical Support Representative Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Technical support representative educational attainment
The most common degree for technical support representatives is bachelor's degree, with 40% of technical support representatives earning that degree. The second and third most common degree levels are associate degree degree at 28% and associate degree degree at 20%.
- Bachelor's, 40%
- Associate, 28%
- High School Diploma, 20%
- Diploma, 5%
- Other Degrees, 7%
Technical support representatives by degree level
| Technical support representative degree | Percentages |
|---|---|
| Bachelor's | 40% |
| Associate | 28% |
| High School Diploma | 20% |
| Diploma | 5% |
| Other Degrees | 7% |
Technical support representative jobs you might like
Technical support representative wage gap by degree level
According to the data, technical support representatives with a Master's degree earn more than those without, at $40,188 annually. With a Doctorate degree, technical support representatives earn a median annual income of $38,743 compared to $35,985 for technical support representatives with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $40,188 |
| High School Diploma or Less | $32,989 |
| Bachelor's Degree | $35,985 |
| Doctorate Degree | $38,743 |
| Some College/ Associate Degree | $33,557 |
Technical support representative employment statistics
Most technical support representatives work for a private in the technology industry.
Company size where technical support representatives work
Below, you can see the size of companies where technical support representatives work.
Technical support representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 30% |
| > 10,000 employees | 36% |
Technical support representative jobs by company type
Employees with the technical support representative job title have their preferences when it comes to working for a company. For instance, most technical support representatives prefer to work at private companies over public companies.
Technical support representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 43% |
| Private | 53% |
| Government | 1% |
Technical support representative jobs by industry
The most common industries for technical support representatives are technology, professional and telecommunication.
Technical support representative industry statistics
| Industry | Percentages |
|---|---|
| Technology | 23% |
| Fortune 500 | 14% |
| Professional | 13% |
| Telecommunication | 11% |
| Finance | 8% |
| Internet | 4% |
| Manufacturing | 4% |
| Retail | 4% |
| Media | 3% |
| Health Care | 3% |
| Education | 3% |
| Start-up | 2% |
| Pharmaceutical | 1% |
| Transportation | 1% |
| Utilities | 1% |
| Construction | 1% |
| Hospitality | 1% |
| Non Profits | 1% |
| Insurance | 1% |
Technical support representative turnover and employment statistics
Technical support representative unemployment rate over time
The unemployment rate for technical support representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Technical support representative unemployment rate by year
| Year | Technical support representative unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average technical support representative tenure
The average technical support representative stays at their job for 1-2 years, based on the 33,527 technical support representatives resumes in Zippia's database.
Technical support representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 34% |
| 1-2 years | 38% |
| 3-4 years | 11% |
| 5-7 years | 10% |
| 8-10 years | 3% |
| 11+ years | 3% |
Technical support representative LGBT ratio compared to similar jobs
Review the percent of technical support representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Communications Watch Officer | 7.31% | 70,416 |
| Informatica Consultant | 8.42% | 35,375 |
| Information Architect | 8.46% | 135,563 |
| Senior Cyber Security Analyst | 8.59% | 64,649 |
| Network Administrator Assistant | 9.03% | 102,647 |
| Test Engine Operator | 10.54% | 47,227 |
| Technical Support Representative | 10.88% | - |
Similar technical support representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Communications Watch Officer | 7.31% | 70,416 |
| Informatica Consultant | 8.42% | 35,375 |
| Information Architect | 8.46% | 135,563 |
| Senior Cyber Security Analyst | 8.59% | 64,649 |
| Network Administrator Assistant | 9.03% | 102,647 |
| Test Engine Operator | 10.54% | 47,227 |
Foreign languages spoken by technical support representatives
The most common foreign language among technical support representatives is Spanish at 65.6%. The second-most popular foreign language spoken is French at 9.5% and German is the third-most popular at 3.3%.
- Spanish, 65.6%
- French, 9.5%
- German, 3.3%
- Portuguese, 2.7%
- Arabic, 2.4%
- Other, 16.5%
Technical support representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 65.6% |
| French | 9.5% |
| German | 3.3% |
| Portuguese | 2.7% |
| Arabic | 2.4% |
| Other | 16.5% |
