Technical Support Representative Full Time jobs

HomeServices Insurance an affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative! This position is located in Fredericksburg, VA. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport! The position is full time 40 hours a week, hybrid mode (2 days in office, 3 days work from home). This position provides day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Job Duties and Responsibilities (Essential Job Functions) 1. Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. Research and answer calls from clients, underwriters and third parties. Advise clients regarding insurance coverage and risk management issues. Process policy changes and cancellations. Handle claims and billing inquiries. Foster and maintain good working relationships with insurance companies and underwriters. 2. Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. 3. Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. 4. Perform any additional responsibilities as requested or assigned. Performance Expectations Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. Establish and maintain positive and productive work relationships with all staff, customers, and business partners. Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. Qualifications Education: High School Diploma or equivalent work experience and knowledge. Experience: Two years successful servicing experience with independent agency (or equivalent). Knowledge and Skills: Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes. Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance. Excellent analytical, problem-solving, and decision-making skills. Excellent oral, written, and interpersonal communication skills. Proven automation, time management, and organizational skills. Familiarity with risk assessment and risk management techniques. Other (licenses, certifications, schedule flexibility/OT, travel, etc.): Property and Casualty License Wage: $23.50-28.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan/discretionary bonus, based on financial results. Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Effective January 1, 2025, minimum and maximum annual salary or hourly range of compensation (or fixed pay rate if applicable) for a job opportunity, based on the employer's good faith estimate at the time of posting the job advertisement General description of all benefits and other compensation to be offered to a hired applicant, including but not limited to health and retirement benefits Equal Opportunity Employer If you are interested in this opportunity, please apply here or send your confidential resume to ************************** - TA Specialist/ Human Resources at HomeServices of America - Shared Success Center.

City/State Harrisonburg, VA Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. Required Experience: 1 year Healthcare Work Experience High School Diploma Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents. The 238-bed community hospital partnered with the Sentara Healthcare system in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation. Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! Talroo-Allied Health, call center, customer service, billing, insurance Job Summary Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience. Qualifications: HS - High School Grad or Equivalent (Required) Healthcare Skills Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission “to improve health every day,” this is a tobacco-free environment.

Top Skills' Details 1. At least 5 years of Data Center experience. 2. RNG Deployment experience a PLUS 3. IT Education, Certifications or experience Skills Data center, Cable, Rack and stack, Hardware troubleshooting Top Skills Details Data center, cable, Rack and stack, Hardware troubleshooting Additional Skills & Qualifications • 40-hour work week, Monday through Friday • No OT included Experience Level Advanced. These are high level positions requiring at least 5 years of data center experience Pay and Benefits The pay range for this position is $32.00 - $42.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richmond,VA. Application Deadline This position will be accepting applications until Jan 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Title: Hardware Assembly and Server Provisioning Technician Department: Assembly Position: Exempt or Non-Exempt, Full-Time, Part-Time, Temporary, Internship IPConfigure is looking to expand our technical staff to meet our growing hardware manufacturing business. The Hardware Assembly Technician will build/assemble servers designed to meet the specific needs of Video Surveillance customers. The ideal candidate will work in person at our Norfolk, Virginia location. Duties/Responsibilities Assemble multiple servers a day Follow quality control procedures; report problems Test for basic functionality of hardware Prepare and maintain accurate and detailed records for each server build Perform assembly activities prior to and upon completion, such as cleaning and organizing Perform other duties as assigned Requirements Building servers and workstations Fundamental understanding of PC/Server architecture and components Mechanically inclined, solid understanding of how various technologies work Component level diagnostic skills Self-motivated, Multi-tasker, and a good team player Quick learner and self-starter Strong attention to detail and ability to thrive in fast-paced environment Education And Experience HS diploma or equivalent education ComTIA A+ or related hardware certifications preferred Physical Requirements Ability to lift up to 70 pounds Sitting, standing and reaching for extended periods of time Benefits N/A IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

At OneMain, District Support Specialists play a key role in supporting customers by understanding their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members work closely together, fostering collaboration to ensure a seamless experience for customers. They contribute to a positive and supportive environment where teamwork and dedication drive collective success. This role offers valuable opportunities for professional growth and development, with a focus on both individual and team achievements. District Support Specialists enjoy competitive compensation that recognizes their contributions and provides opportunity to advance their careers. In the Role Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service to customers and the district Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual, branch and district goals Develop new connections and maintain ones by engaging customers through the application process, collecting all necessary information for review Manage the loan origination process while maintaining compliance with all relevant laws and regulations Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude Requirements: High School Diploma or GED Preferred: Sales or Customer Service experience Bilingual - Spanish Location: On site The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday. Who we Are A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Key Word Tags Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

Status: Full-Time Clearance: Secret Travel: N/A Background: Vectrona is seeking a Mobility Support Specialist to provide expert guidance and support in expeditionary mobility planning, ensuring seamless coordination and full compliance with movement control procedures, deployment data, and embarkation requirements. Day-to-Day Responsibilities: Assist in developing, implementing, and revising Standard Operating Procedures (SOPs) for Movement Control Centers (MCC) and Unit Movement Control Centers (UMCC). Validate and manage Time-Phased Force Deployment Data (TPFDD), ensuring accuracy and compliance with higher headquarters directives. Plan and oversee accountability for Table of Allowance (TOA) assets via surface and strategic airlift, maintaining accurate embarkation directives and instructions. Develop and maintain Organizational Equipment Lists (OEL), Unit Deployment Lists (UDL), and related movement plans. Ensure compliance with ATTLA certification requirements for TOA assets and update documentation as needed. Support mobilization plans, ensuring readiness for major combat operations by coordinating requirements for mobilized reservists. Preferred Education/Degree: Minimum of 5 years of hands-on expertise in expeditionary mobility planning and execution within the last 10 years. Preferred Experience, Skills, and Qualifications: Transportation of hazardous materials. Creation of OEL/UDL, aircraft load plans, ship load plans, and RFID tag management. Submission and tracking of TPFDD data. Completion of required certifications: Transportation of Hazardous Materials Course. Aircraft Load Planner's Course. Embark Movement Systems Software Course. Cargo Preparation and Unit Movement Course. Joint Inspector Certification. VECTRONA IS AN EQUAL OPPORTUNITY EMPLOYER AND A DRUG-FREE WORKPLACE. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. All Vectrona employment is contingent upon the individual providing legal proof of identity and authorization to work in the United States and satisfactory background check results. Employment with Vectrona is “at will” in accordance with Federal/State laws. Vectrona provides equal employment opportunities (EEO) to all employees and applications for employment. In addition to federal law requirements, Vectrona complies with applicable state and local laws governing nondiscrimination in employment.

IT Support Specialist (Help Desk Tier 2) Purpose: The IT Support Specialist provides Tier 2 Help Desk support for Foundation staff meeting service needs including, but not limited to: Workstations (Windows, MacOS), Microsoft 365 applications, VoIP phones, POS terminals/devices, mobile devices (iOS, Android), basic networking, and audio/visual support for events, conferences, and meetings. We will look to you to: Understand customer support, like working with people and ensure that the customer is satisfied. Address and resolve basic and complex incidents and requests; enter precise information into tickets and appropriately capture data; follow through promptly on all tickets. Manage all incidents and requests to ensure that work is completed to the customers' satisfaction. Contribute to self-help knowledge bases and document typical requests and incidents, resolutions, and work-around procedures. Identify, evaluate, promote, and implement technical support best practices. Mentor, support, and cross-train other help desk technicians. Stay up to date on current corporate products and versions in use at the Foundation. Look for opportunities to automate and streamline processes and procedures. Assist vendors with service calls for IT systems and services. Skills and Abilities: Excellent telephone manner and email communication skills are required together with the ability to handle challenging support situations with a calm and methodical approach. Ability to effectively balance high volume productivity demands with analytical troubleshooting and problem resolution. Ability to troubleshoot in a high-level systematic way, identify symptoms, research cause, and communicate solutions. Understanding of basic networking concepts, including network troubleshooting for connectivity issues, DHCP, DNS, and use of tools like PING and NSLOOKUP. Good time management skills, self-motivated, willing to accept feedback. Excellent interpersonal skills for written, oral and face to face communications, for technical and general business issues. Not required, but the following would be helpful additional skills: Scripting with PowerShell 2.0 or above. Scripting abilities should include validation, editing, input and output, and automation to production systems, specifically Active Directory. Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification or experience. Experience with conferencing and audio/visual systems. Physical Considerations: Lifting and carrying of 50 lbs. with or without assistance Bending, stooping, crawling required on weekly and sometimes daily basis. Must be comfortable working in enclosed and tight spaces. Must be comfortable working on ladders. Monticello is located on a mountaintop - walking on inclines and uneven terrain is required. Personal use of car to transport equipment and to travel to and from various Foundation locations is required. Education: Bachelor's degree or equivalent combination of education, training and related experience in computer science, management information systems, computer engineering or related discipline We provide the following benefits for our full-time employees: Excellent benefits package (including medical, dental, vision, 401(k) retirement savings plan plus 6% match, life insurance, and more!). Fitness club membership discount. Discount in the Monticello Café, gift shop, and Monticello online catalog. Employee Assistance Program (EAP) - free for employee and dependents. $500 employee referral bonus. Exciting quarterly social events for all employees. If you believe this opportunity is the right fit for you, we encourage you to apply!

Check out our for current openings that match your skills and interests. **Job Details** **Help Desk Technician 4-ITG - (2874)** Share this job as a link in your status update to LinkedIn. **** Job Title Help Desk Technician 4-ITG Job Description The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system. Responsibilities: * Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services. * Uses automated information systems to analyze routine situations. * Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action. * Resolves problems or contacts more senior technical support as necessary. * Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available. * Conducts technical research for source of information required in support of request for information related to ongoing programs. * Instructs users in the use of systems specific to the government contract. * Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem. * Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels). Job Requirements Qualifications: * Experience with ServiceNow is preferred but not required * An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance * Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required * High School Diploma w/ 4-5 years of experience minimum * Strong written and verbal communications skills and the ability to interact with people at all levels are required * A professional attitude regarding attention to detail and customer service and excellent organizational skills are required. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment, Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: Telos Corporation is an EEO/AA employer. Job Type Full-Time Location Ashburn, VA 20147 US (Primary) Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Dulles, VA Full Time Entry Level *Solvere One* has an open position for a Help Desk Technician, Tier 1, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email from client end-users. Help Desk Technician Tier 1 is responsible for resolving all tier 1 issues over the and pass all other requests on to Tier 2 technicians. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. *“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”*

The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed. The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software. The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles. Skills: Skill Required / Desired Amount of Experience Recent experience in a full-time Help Desk/Technical Support position 2 Years Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod 2 Years 2 or more years of experience entering information and working with a trouble ticket, issue tracking system 2 Years Experience and proficiency with Microsoft, Visio, SharePoint and Office applications 2 Years Proven analytical and problem-solving abilities 2 Years Excellent verbal and written communication skills 2 Years Ability to work independently with minimal direction and as a team 2 Years Highly motivated and self-directed 2 Years Ability to present ideas in business-friendly and user-friendly language. 2 Years Ability to work independently with minimal direction and as a team 2

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. The Corporate Help Desk / Close Support Technician is responsible for delivering comprehensive technical assistance and support to corporate staff and end-users within the organization. This role involves troubleshooting, problem-solving, and providing solutions for software, hardware, and network-related issues. The technician will work both remotely and on-site to ensure end-user productivity and a seamless IT experience. (This is a part time position) Key Responsibilities: Technical Support and Troubleshooting: Provide first-line support by troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Handle requests via phone, email, and ticketing system, ensuring timely resolution and user satisfaction. Escalate complex issues to higher-level IT staff or specialized teams as needed. Software and Hardware Maintenance: Install, configure, and update software applications on desktops, laptops, and mobile devices. Perform hardware diagnostics, repair, and replacement as necessary, including setting up new hardware and decommissioning old hardware. Collaborate with asset management teams to track hardware and software inventory. User Training and Documentation: Educate end-users on best practices and use of standard applications, email, and collaborative tools. Create and update support documentation, FAQs, and knowledge base articles to aid both users and IT team members. Conduct periodic refresher training sessions for corporate staff. Close Support for Executives and VIPs: Provide tailored, high-priority support to executive staff and VIPs, ensuring swift response and discreet handling of issues. Conduct proactive checks and preventive maintenance for executive devices and meeting room technology. System Monitoring and Proactive Problem Resolution: Monitor IT systems for performance and reliability, proactively identifying potential issues and addressing them before they affect end-users. Assist in implementing software patches, updates, and security measures. Collaboration with IT and Security Teams: Work closely with network administrators, systems engineers, and security teams to address IT needs and enforce policies. Participate in IT projects, such as new software rollouts, office moves, or system upgrades, as assigned. Required Skills and Qualifications: Education and Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in a help desk, technical support, or desktop support role. Technical Proficiency: Strong knowledge of Windows and mac OS operating systems. Proficiency in Office 365, VPN, remote desktop tools, and common enterprise applications. Familiarity with network fundamentals, including LAN, Wi-Fi, and VPN configurations. Customer Service Skills: Excellent interpersonal and communication skills with a focus on empathy, patience, and professionalism. Ability to handle high-pressure situations calmly and efficiently, particularly for high-level executives and VIPs. Problem-Solving and Adaptability: Strong analytical skills to diagnose and resolve complex technical issues. Flexibility to work on-site or remotely as needed, including occasional after-hours support. Preferred Qualifications: Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar. Experience with service desk or ticketing systems (e.g., ServiceNow, Jira). Basic scripting knowledge for automation of routine tasks. This role requires a balance of technical expertise, strong communication skills, and a commitment to providing excellent support to internal users across various levels in the organization. ___________________________________________________________________________________________________________ Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: Recognized as a Top 20 "Best Place to Work in Virginia" Recipient of Department of Labor's HireVets Gold Medallion Great Place to Work Certification for five years running A Virginia Chamber of Commerce Fantastic 50 company A Northern Virginia Technology Council Tech 100 company Inc. 5000 list of fastest growing companies for eleven years Two-time SBA SBIR Tibbett's Award winner Virginia Values Veterans (V3) Certification We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to Traditional and HSA- eligible medical insurance plans w/ Wellness Incentives for employees and family 100% employer-paid dental and vision insurance options 100% employer-sponsored STD, LTD, and life insurance Veterans Cohort Gym membership reimbursement 401(k) matching Dollar-for-dollar 501(c)(3) donation matching Flexible-schedules and teleworking options Paid holidays and Flexible Paid Time Off Adoption Expense Reimbursement Paid Parental Leave Professional development and career growth opportunities and paid training days Employer-sponsored Employee Assistance Program for employee and family Team and company-wide events, recognition, and appreciation-- and so much more! Check out our LinkedIn, Facebook, and Instagram to find out a little more about who we are and if we are the right next step for your career! Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact ***************.

TITLE: Technical Support Specialist DEPARTMENT: Information Technology REPORTS TO: Technical Services Manager STATUS: Full-time The Washington Commanders is seeking a dedicated & energetic technology professional to join our Technology Staff as a Technical Support Specialist. This position will split their time between facilities in Ashburn, VA, College Park, MD, and Landover, MD. This position responds to user related questions/issues and interfaces with other departments. Provide end-user support, training and to perform workstation deployment, updates, maintenance, and user administration. PRIMARY RESPONSIBILIITES Offer support for hardware, software, and network-related issues to Washington Commanders staff Maintains technical proficiency on all Commanders end-user computing platforms: personal computers and laptops, Windows 10/11, Mac OS, Microsoft Office, web-based applications, film system, accounting tools, CRM, Adobe Creative Cloud, and other internal applications Configure, deploy, & support all laptop, desktop and mobile devices and related office software systems Utilize ticketing system to track, prioritize, and resolve technical support requests efficiently Maintain Detailed records of support requests and contribute documentation of processes to continuously grow the knowledge base Microsoft Office 365 Suite, Entra ID, Endpoint Manager, Exchange, and SharePoint administration Identify and resolve technical issues through effective problem-solving techniques. Work closely with other IT professionals to escalate and resolve complex issues. Conduct training sessions to help users understand and utilize technology effectively. Assist in the maintenance and updating of IT systems and infrastructure. Configure, deploy, and manage mobile devices using MDM technologies such as Microsoft Intune, AirWatch, or Apple Business/Mobileiron REQUIREMENTS: Minimum two years of experience in a technology support position, 3-5 years preferred Ability to effectively diagnose and repair computer hardware and software problems · Proficient in overseeing diverse technology projects and handling various technical responsibilities Excellent organizational and communication skills are necessary Individuals must be highly dependable, analytical, and process oriented. Assist in game day preparations and testing, as well as game and event day support for various systems Answer support calls from help desk and track problems in a ticketing system Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions · Experience with supporting Windows Servers, including but not limited to Active Directory, File shares, DHCP, and DNS.· Understanding of basic cyber security principles and practices Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds Availability to work during standard support hours (M-F, 7:00 AM to 10:00 PM) along with occasional after-hours and weekend support Other related duties as assigned Preferred Qualifications:· Certifications in relevant IT fields (e.g., CompTIA A+, Network+).· Experience with remote support tools and techniques.· Experience with Microsoft 365 administration in a hybrid setting· Familiarity with ITIL practices Benefit Offerings and Pay Comprehensive medical, dental and vision coverage 401k Starting Hourly Rate: $24 - $26 / hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Descriptions: We are Advantage SCI, LLC (ASCI) and we want you to be a part of our TEAM to push our goal of Securing tomorrow today! We deliver the expertise needed to further critical missions and get the job done. We are looking to add to our teams of positive and dedicated members. ASCI has an upcoming opportunity for a full-time experienced Customer Service, Personnel Security Specialist for our government customer. Great opportunity to build experience in the Personnel Security Field. This individual shall support the Personnel Security Division Service Desk in understanding the process of assessing, validating, and certifying the trustworthiness of DIA and designated DoD-affiliated personnel for clearance access to Sensitive Compartmented Information (SCI) through case management, adjudication, to include due process in an accurate and timely manner. Additionally, this support requires experienced and professional Customer Service, IT Systems Support Specialists to have knowledge and understanding of the Continuous Evaluation System (CES) as CES Screeners Required Experience: + 3-5 years of relevant experience + Experience supporting the Personnel Security Customer Service Desk. + Experience in customer relations; professional correspondence and communications skills via email, phone and in person; good grammatical and professional writing skills; ability to prioritize competing tasks; maintaining accuracy and timeliness. + Knowledge of ICD704 and EO 12968; and SEAD 3, 6 and 7 which addresses reporting requirements, continuous vetting/evaluation, and reciprocity. + Experience understanding exceptions codes, such as waivers, conditions, and deviations. + Familiarity and experience utilizing Scattered Castles, e-QIP, DISS, OPM Portal; scoping SF86/SF86C. + Experience working with government civilian and military personnel (CONUS/OCONUS). + Knowledge and experience determining when a security case is complete and prepared for adjudication to include coordinating with other officers and determining the need for additional investigative information. + Excellent written and oral reporting skills, interpersonal skills, and the ability to communicate at all levels of the organization and customers across geographically dispersed sites. + Knowledge of the Microsoft Office Suite, particularly Outlook, Word, and Excel. + Possess a TS/SCI and successfully pass CI Poly. + Experience working in DIA a plus. + Must have a valid certification of completion in PII and Cyber Awareness Challenge from Information Assurance Support Environment (Only valid within 30 days of hire). To obtain the certification, visit ************************** Working Conditions: + The duties of this position are primarily performed in a climate-controlled office environment + Able to sit and work at a computer keyboard for extended periods of time + Able to stoop, kneel, bend at the waist, and reach daily + Able to lift up to 35 pounds occasionally + Able to walk upstairs and long distances without assistance + Noise level: Low to moderate Be fully vaccinated for COVID-19. An individual is considered fully vaccinated two weeks after the second dose of a two-dose vaccine (i.e., Moderna or Pfizer) or two weeks after a single-dose vaccine (i.e., Johnson & Johnson). As a prospective employee, you will fall under this requirement and proof of vaccination will be needed for on-boarding, should you be selected. Limited exemptions for religious or medical reasons will be considered. Keyword: Personnel Security Specialist From: Advantage SCI

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ****************** Job Description The purpose of this position, within Human Capital Management, will be to perform a very wide range of support functions within a government agency who acts as the executive agent for all 54 States and Territories. The purpose of this contract is to provide the necessary level of professional, technical, organizational, and business improvement and support services required to facilitate the overall objectives of the agency. This individual must be diligent, organized, and hold themselves to a high standard of professionalism while performing their work. Scope/Specifics: Location: Arlington, Virginia Employment type & Duration: Contractor / 1 yr + 4 optional yrs Security Clearance: Secret Required Qualifications The perfect candidate will have previous working knowledge on military programs such as Defense Enrollment Eligibility Reporting System (DEERS & RAPIDS), OER (Officer Evaluation Report), Full Time Support Management Control System (FTSMCS), Electronic Military Personnel Office (eMILPO), and Interactive Personnel Electronic Records Management System (iPERMS). The Contractor shall issue Common Access Cards (CAC) for all necessary personnel and family which supports all populations in the Military District of Washington region to include; active, reserve, retired, contractor, civilian. They will also issue DA 1172 (DEERs enrollment application) to all qualified applicants. This position will be expected to input and update site information (change in hours/days of operation, changes to walk-in versus appointment only criteria, etc) on the Real Automated Personnel Identification System (RAPIDS) Appointment Scheduler website. Monthly reports will be prepared and presented by this contractor as well as running Overdue Officer Evaluation Reports (OER) reporting program Provide In & Out Processing checklists and support for all necessary members Maintain & Manage customer service front desk Maintain and Manage programs to include but not limited to Personnel Asset Inventory (PAI), New Employee Orientation (NEO), and Pre-Mobilization Program Additional Information CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks BENEFITS AND HIGHLIGHTS At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our growing list of benefits currently include the following for Full Time Employees: • Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. Group Health Insurance Benefits: • Medical: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. • Dental: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. • Vision: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. • 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. • Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. • Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. • Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. • Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. • Leverage-able Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, gain experience, and contribute to Thought Leadership while you build a basket of marketable experiences. • ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. • Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. • Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. • Supplemental Life/Accidental Death and Dismemberment Insurance : If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. • Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ADDITIONAL INFORMATION - The Best Way To Apply • ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. • ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. • Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO **********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

**Details:** Lyndhurst , VA 22952 USA Dependent on Experience 2024-12-19 full-time FULL\_TIME Innovative Refrigeration Systems, Inc. *************** Innovative Refrigeration Systems, Inc. 81436 Prior relevant experience Prior Relevant Experience No **Description:** **Customer Support Representative** **Innovative Refrigeration Systems, Inc**. is looking for a results-oriented **Customer Support Representative** in Lyndhurst, VA. The **CSR** will act as the primary advocate for ongoing wellbeing of the customer after the sale has been closed. This person will facilitate and manage our Software as a Service (SaaS) onboarding process, resolve any support issues that arise, work with the staff to conduct training on our SaaS products, and manage customer relationships. This entry-level role will act with autonomy to ensure that customers are fully satisfied with the product and continue to be successful with Innovative's software. Innovative Refrigeration Systems, Inc. is a premier custom design build contractor for industrial refrigeration systems, providing design, fabrication, construction, commissioning, and service in-house. **Job Role:** The Customer Support Representative will own the customer relationship post sale and ensure successful onboarding, retention, and customer satisfaction for Innovative Software as a Service platforms. **Key Duties:** * Act as the primary point of contact for clients following sales of Innovative SaaS products * Own the entire relationship with clients including onboarding, implementation, adoption, retention, satisfaction, and ongoing training needs. + Conduct activation webinars for new client instances. + Actively coordinate software-training sessions to increase engagement and comprehension. + Address any customer support tickets and follow-up to ensure escalations are resolved. + Monitor analytics to track end user metrics and develop effective outreach strategies. * Establish long-term relationships with assigned clients as their trusted and strategic advisor by ensuring the continued value proposition of our products and services. * Conduct ongoing health checks for all accounts. * Conduct quarterly outreach to increase customer engagement and uncover new opportunities for the Sales and Engineering teams. * Work with various departments to connect with customers requiring assistance or guidance maintaining their programs. * Work with Sales team to up-sell additional products to existing customer base. * Collaborate with other colleagues to assist customers whose needs extend beyond software applications. **Requirements:** * 2+ years of general customer service experience preferred. * Good phone presence and ability to engage with customers over phone and through email. Professional email etiquette is necessary. * Strong computer skills to include Microsoft Office Suite, internet research, and database entry. Knowledge of Salesforce, HubSpot, other CRM, or helpdesk software is a plus. * Detail-oriented with the ability to multi-task. * Excellent verbal and written communication skills. * Strong problem-solving skills. * Deadline driven. * Must be able to work in a team environment but also independently with minimal supervision. **Preferences:** * Former SaaS experience in a customer-facing role. * Former professional coaching or teaching experience. **Benefits:** In addition to a competitive base salary, we offer a robust benefits package: * Retirement plan; **company matches dollar for dollar up to 15%** * Health insurance; company pays 75% of the premiums for employee/family * Dental insurance * Vision insurance * Weekly pay * Competitive vacation & holiday pay * Supplemental insurance available (Aflac) * Short-term & long-term disability coverage * Accidental death/dismemberment coverage after one year of employment * Life insurance coverage after one year of employment * Employee referral incentives * Opportunities for advancement, professional development, training opportunities, and apprenticeship programs available * Discounts on cell phone plans, rental vehicles, and other company discounts for eligible positions If you are driven to succeed and want to be part of a rapidly growing company at the forefront of the industry, apply today!

Study Support Technician II - Behavior & Experimental page is loaded **Study Support Technician II - Behavior & Experimental** **Study Support Technician II - Behavior & Experimental** locations Janelia Research Campus time type Full time posted on Posted 30+ Days Ago job requisition idR-3059 Primary Work Address: 19700 Helix Drive, Ashburn, VA, 20147**** The Howard Hughes Medical Institute's Janelia Research Campus is a pioneering research center in Ashburn, Virginia, where scientists pursue fundamental questions in the life sciences. Our integrated teams of biologists, computational scientists, and tool-builders innovate research practices and technologies to solve biology's deepest mysteries. HHMI launched Janelia in 2006, establishing an intellectually enriching environment for scientists to do creative, collaborative, hands-on work. We share our methods, results, and tools with the scientific community. **About the Role:** The Study Support Technician II (SSTII) position will provide advanced technical procedures and standard services related to animal husbandry to support scientific research at Janelia. This will include a variety of laboratory animal species, including, but not limited to mice, rats, and zebrafish. Under minimal supervision the position will be focused on ensuring the highest degree of animal care and welfare while supporting and working with Janelia researchers conducting basic science in a dynamic team-oriented environment. **About the Department*:*** The Behavior/Experimental Support Team at Janelia offers a wide array of services, including behavioral training, model development, specialized husbandry support, and the care of essential experimental animals within the food and water restriction program. Our mission encompasses optimizing scientific productivity for researchers while ensuring the highest standards of animal welfare are upheld across all our endeavors. **What we provide:** * A competitive compensation package, with comprehensive health and welfare benefits. * An opportunity to broaden research experience in a collaborative environment. * A team that believes in continuous learning and cultivates an environment of collaboration. * Professional development opportunities through internal and external conferences and workshops. **What you'll do:** * Performs at an intermediate level of independence and autonomy. * Ensures a high-level of care and scientific support to rodents in non-standard housing environments. * Conducts basic to mid-level support related to daily duties during weekdays and weekends (i.e. providing food and water to restricted animals, inventory stocking, etc.). * Provides intermediate to advanced support for behavioral projects and other support of researchers' studies. * Maintains a variety of specialized equipment and utilizes a variety of specialized software (i.e. Matlab, Python, Sharepoint) related to behavioral projects. * Organizes and prioritizes tasks within daily duties to ensure project goals are met. * Actively contributes information and opinions to formal and informal problem-solving processes. * Collects, records, and analyzes data related to behavioral studies, Vivarium-led projects, and other procedures performed to support researchers' studies. * May conduct literature reviews to assist in determining the most suitable behavioral methods or other procedures to support researchers' studies. * May train staff or researchers on routine and specialized tasks relating to behavior projects and/or other experimental support. * May provide other technical support for species housed (e.g. restraining animals, collecting blood, performing injections, clinical treatments) as directed. **What you bring:** * Bachelor's or Associate's degree in life science or any other related field preferred. * ALAT certified with AALAS required; LAT certified within one year. * Two years of experience working with vertebrate animal species. * Experience in a basic or applied science research setting preferred. This could include academic, industry, or non-profit. * Alternative combinations of education and experience will be considered; e.g. High School diploma and 6 years of experience working with vertebrate animal species. * Ability to identify changes in an animal's behavior or health and provide basic prescribed treatments. * Enthusiastic and self-motivated individual, with the ability to work independently with minimal supervision. * Demonstrated ability to work in a collaborative, rapidly changing environment to accomplish mutual goals. * Ability to learn tasks quickly. * Ability to balance multiple requests and assignments. * Ability to balance needs of multiple stake holders including researchers, peers, etc. **Physical Requirements:** Remaining in a normal seated or standing position for extended periods of time; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about workspace. The position requires mobility, including the ability to move materials weighing up to several pounds (such as a laptop computer or tablet). Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. **Please Note:** This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word “may,” the Essential Duties and Responsibilities described above are “essential functions” of the job, as defined by the Americans with Disabilities Act. **Compensation and Benefits** Our employees are compensated from a total rewards perspective in many ways for their contributions to our mission, including competitive pay, exceptional health benefits, retirement plans, time off, and a range of recognition and wellness programs. Visit our site to learn more. *Compensation Range* $49,344.34 (minimum) - $61,680.42 (midpoint) - $80,184.55 (maximum) Pay Type: AnnualHHMI's salary structure is developed based on relevant job market data. HHMI considers a candidate's education, previous experiences, knowledge, skills and abilities, as well as internal equity when making job offers. Typically, a new hire for this position in this location is compensated between the minimum and the midpoint of the salary range. Howard Hughes Medical Institute (HHMI) is an independent, ever-evolving philanthropy that supports basic biomedical scientists and educators with the potential for transformative impact. We make long-term investments in people, not just projects, because we believe in the power of individuals to make breakthroughs over time. **Why HHMI** To move science forward we need a diverse collection of talents, expertise, and backgrounds in scientific research and science education, as well as communications, finance, human resources, information technology, investments, law, and operations. At HHMI, we encourage collaborative and results-driven working styles and offer an adaptable environment where employees can do their best work. What makes us strong is the diversity of our perspectives. page.

* Arlington, VA, USA * Salary * Full Time * *Medical, Dental, Vision, Life Insurance, PTO including 11 Federal Holidays, and 401K* Email Me This Job **Position Description:** Provide customer support and helpdesk services. Assist users with technical issues and inquiries. Supports sprint testing for development team. **Minimum Qualifications:** - Experience in IT support and customer service. - Strong Troubleshooting and problem-solving skills. - Excellent Communication skills. - Experience Using ticket management systems such as AF Remedy. - CompTIA Security+ CE Certification. **Must have a Secret Clearance.** Hybrid Position required to be on-site at the Pentagon at least 3-days per week. You must select a location. You must select an education status answer. You must select a seeking status answer.

* Posted 20-Aug-2024 (EST) * Fort Belvoir, VA, USA * 72000-150000 per year * Other * Full Time * *Medical, Dental, Vision, 401K w/matching, Paid Time Off (Sick/Vacation) and Holiday Pay* Email Me This Job Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more. In support of the U.S. Army Network Enterprise Technology Command (NETCOM) and the Regional Network Enterprise Center for the National Capital Region (RNEC-NCR) we are continuously seeking talented Technical Support professionals to join our team at Ft. Belvoir. We would love to speak with you to discuss one of the many opportunities available! If you have a valid Secret Clearance and experience in one of the following areas our team would love to chat with you! * Desktop Support * Application Support * Network Support * Systems Support * Telecommunications All positions require an IAT-Level II Certification at minimum. Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. Job Type: Full-time Pay: From $75,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Referral program * Vision insurance Schedule: * 8-hour shift * Monday to Friday License/Certification: * IAT Level II Certification (Required) Security clearance: * Secret (Required) Ability to Relocate: * Fort Belvoir, VA 22060: Relocate before starting work (Required) Work Location: In person You must select a location. You must select an education status answer. You must select a seeking status answer.

- IT Positions Job Number 3700254252 Start Date Open Date 12/10/2024 Closing Date 01/14/2025 GENERAL RESPONSIBILITIES Provide basic, ongoing, first-level, school-base technical support to teachers and other staff in the use of technology. These technicians will be responsible for complying with Department of Technology (DOT) standards and directives for the work to be accomplished at their respective buildings. This position reports to and is evaluated by the Principal with input and guidance from the Department of Technology. ESSENTIAL TASKS * Serve as an advisor to school staff for general technical issues. * Provide basic on-going first-line technical support to school staff and students. * Troubleshoot and repair minor computer and peripheral equipment problems/issues. * Management of accounts and reporting functions for select instructional applications. * Support school users with network access issues and reset passwords as needed. * Install and customize new computers with site based software/drivers; upgrade/update software as needed. * Provide logistical support for new computers and peripherals (physical setup & placement). * Perform school specific technical work for division level technology initiatives. * Coordinate computer hardware repairs records for the school. * Document all work performed and enter requests for new services from the school in the DOT Service Desk application. * Collaborate with staff on software purchases with regard to technical requirements and limitations. * Verify technology purchases and provides logistical support for new deliveries on physical set-up and placement. * Maintain technology inventory records for the school. * Serve as a technical liaison with division technical support staff, outside vendors, and serve as vendor contact on technical issues. * Serve as site owner for school Intranet and provide training and support for SharePoint and Student Portal. * Prepare and support technology for online testing. * Participate in on-going technical support training as required by DOT and/or principal. * Perform other technology related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES Good knowledge of the troubleshooting and operation of computer hardware and common software applications such as Microsoft Office; thorough knowledge of methods and techniques used to maintain and repair computer equipment; ability to carry-out maintenance plans and repair schedules for technical resources; knowledge of the ticket tracking application; ability to communicate effectively orally and in writing, understand and execute oral and written instructions; ability to work with minimal supervision and organize workload; must have excellent interpersonal and customer service skills, be able to listen, understand and analyze problems. EDUCATION AND EXPERIENCE Required: High School Diploma. or GED. Experience providing technical support on a variety of hardware, software, and operating systems. Industry relevant certifications preferred (i.e. Network +). Preferred: Associate degree. PHYSICAL REQUIREMENTS Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Frequent sitting, walking, bending, stooping, crouching, kneeling, grasping, fingering, repetitive motion, reaching, and driving. Occasional standing, climbing, and crawling Work involves moderate exposure to unusual elements such as dirt, fumes, gases, unpleasant odors, hazards such as moving vehicles, electric current, moving mechanical parts, etc. and/or loud noises. Ability to lift up to 50 pounds frequently. Requires timely and regular adherence to established work schedules. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. SPECIAL REQUIREMENTS Possession of a valid driver's license. Regular and reliable attendance is an essential function of this position HOW TO APPLY Please see "Job Posting Link" below for a complete job description. External Applicants: If you are interested in applying for this position, you must create an account. Please select "Login and Apply" from the bottom of this posting. After creating an account, please login, complete the online application, and apply for this job. Eligible Internal Applicants: Follow these instructions to complete a transfer application. After creating an account, please complete the application and apply for this job. Full Time or Part Time? Full Time Job Posting Link ************************************************************************************************ Salary Range: From/To Hourly rate range: $20.86-$30.43 Compensation will be based on job-related creditable years of full-time, verified work experience. The entry-level rate will be awarded at the time of hire. Upon the return of employment verification forms from the candidate's current and previous employers, the rate will be adjusted if creditable full-time experience is confirmed. VBCPS offers a full range of benefits including health insurance, paid life insurance, paid sick/annual leave, tuition reimbursement, professional development and membership in the Virginia Retirement System. Unified Experience Based Step Pay Scale: U12 FTE 1.000 Start Date 2024-2025 School Yr Virginia Beach City Public Schools does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation/gender identity, pregnancy, childbirth or related medical condition, disability, marital status, age, genetic information or veteran status in its programs and activities. (Reference: School Board Policies 2-33,4-4,4-6) To seek resolution of grievances resulting from alleged discrimination or to report violations of these policies, please contact the Chief Human Resources Officer at **************,2512 George Mason Drive, Municipal Center, Building 6, Virginia Beach, VA, 23456. Alternative formats of this application which may include taped, Braille, or large print materials are available upon request for individuals with disabilities. Call or write the Department of Human Resources, Virginia Beach City Public Schools, 2512 George Mason Drive, P.O. Box 6038, Virginia Beach, VA 23456-0038. Telephone: ************** (voice); ************** (TDD) or email at: *********************.